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ERMes v.2010.05 an MS Access-Based ERM ERMes Website: http://murphylibrary.uwlax.edu/erm/ ERMes Blog: http://ermesblog.wordpress.com/ William T. Doering University of Wisconsin–La Crosse [email protected] Galadriel Chilton University of Wisconsin–La Crosse [email protected] Norma J. Dowell Iowa State University [email protected] Table of Contents License....................................................... 2 Software Requirements......................................... 2 Anatomy of ERMes (or ERMes’ Table Structure)..................3 Using ERMes................................................... 5 ERMes’ Navigation Bar......................................... 6 Data Entry.................................................... 6 Secondary Data Forms: Field-by-Field..........................9 Retrieving Information.......................................15 Reports...................................................... 16 Developing a COUNTER report in ERMes.........................19 Page 1 of 33 Last Modified June 8, 2010 g. chilton / n. dowell

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ERMes v.2010.05an MS Access-Based ERMERMes Website: http://murphylibrary.uwlax.edu/erm/ ERMes Blog: http://ermesblog.wordpress.com/

William T. DoeringUniversity of Wisconsin–La [email protected]

Galadriel ChiltonUniversity of Wisconsin–La [email protected]

Norma J. DowellIowa State [email protected]

Table of Contents

License..........................................................................................................2Software Requirements.................................................................................2Anatomy of ERMes (or ERMes’ Table Structure)............................................3Using ERMes..................................................................................................5ERMes’ Navigation Bar..................................................................................6Data Entry.....................................................................................................6Secondary Data Forms: Field-by-Field...........................................................9Retrieving Information.................................................................................15Reports........................................................................................................16Developing a COUNTER report in ERMes.....................................................19

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LicenseAttribution Assurance License: ERMes (Electronic Resource Management System) http://murphylibrary.uwlax.edu/erm/

Copyright (c) 2010 by William Doering (University of Wisconsin-La Crosse) 608-785-8399 and Galadriel Chilton (University of Wisconsin-La Crosse) 608-785-8738

All Rights Reserved

ATTRIBUTION ASSURANCE LICENSE - Redistribution and use in source and binary forms, with or without modification, are permitted provided that the conditions below are met. These conditions require a modest attribution to the Authors listed above, who hope that its promotional value may help justify the thousands of dollars in otherwise billable time invested in writing this and other freely available, open-source software.

Redistributions of source code, in whole or part and with or without modification, must prominently display this GPG (Global Public Good)-signed text in verifiable form.

Redistributions of the Code in binary form must be accompanied by this GPG-signed text in any documentation and, each time the resulting executable program or a program dependent thereon is launched, a prominent display (e.g., splash screen or banner text) of the Author's attribution information, which includes:

Name ("AUTHOR"),

Professional identification ("PROFESSIONAL IDENTIFICATION"), and

URL ("URL").

Neither the name nor any trademark of the Authors may be used to endorse or promote products derived from this software without specific prior written permission.

Users are entirely responsible, to the exclusion of the Author and any other persons, for compliance with (1) regulations set by owners or administrators of employed equipment, (2) licensing terms of any other software, and (3) local regulations regarding use, including those regarding import, export, and use of encryption software.

THIS FREE SOFTWARE IS PROVIDED BY THE AUTHORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR ANY CONTRIBUTOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, EFFECTS OF UNAUTHORIZED OR MALICIOUS NETWORK ACCESS; PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Software RequirementsERMes is a Microsoft Access database that requires Access 2007 (Windows) or Access 2008 (Mac) to operate, as the database utilizes functionality not available in previous versions of Microsoft Access.

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Anatomy of ERMes (or ERMes’ Table Structure)ERMes is a relational database; content in different tables connects to/works with content in other tables.

ERMes tables, field names, and relationships to other tables

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This table lists (alphabetically) the names of each table and a description of what kind of data populates it.

Table Name Description of Table DataAccess Library only, campus only, on/off campus, or

free web resource.Admin_Website_Access URL access to things like statistics or the admin

interface.Alternate_Access Records what alternate access options are

available for all resources from one vendor or for a specific database; includes the login password and URL for such access. We use such access when our proxy access is down or when proxy access isn’t working for a particular patron.

Authentication_Method Shows the type of authentication used to access a database (e.g. IP address(es), IP range, proxy, login, none).

Contacts Records vendor contact information. All the usual stuff including the role of the contact. You can have more than one contact for each database.

CounterByVendor Includes the COUNTER code and a check box to mark which COUNTER code to use for database reports. This table is integrated into the big Database and Cost form via the Statistics Info tab.

Database Records database information like the source of funding/how is access supplied (selected from the Source table), user limits, last training session, ILL rights, subscription status, URL for the journal list, format (selected from the Format table eg. CD, Internet, or Software), summary description, coverage years, update frequency and subject/department.

Database_Cost_History Includes payment information, office code, paid to information, subscription notes, fiscal year and renewal date. You can enter multiple lines for each database (multiple years and/or multiple payments for a single year).

Database_Type Type of database: E-Book; FT* for All Content; FT Reference; Index + Abstracts; Index, Abstracts, + FT; Management Tool; Media; Music; Other; Statistics*Note: All instances of FT stand for “Full Text”

Fiscal_Year Listing of the fiscal years you want to use. The format 2008/2009 comes with the database but you can switch to FY08 if you want.

Format Listing of resource formats (eg. CD, Internet, Software).

Problem Record problems with a particular database and/or vendor.

Source Funding source for a database. For example: Local, Pay per Search, Free, Consortia, State System (e.g. BadgerLink), school system (e.g. UW System), or partner institution (UW Madison).

Subject_Department Record a subject, department, or discipline for each database. Multiple subjects can be chosen for each database.

SubjectCodes Lists three-letter codes and corresponding, code titles, departments, and librarian.

tblCOUNTERcodes Usage abbreviation, description, and Counter Code.

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tblStatFormat Icludes statsFormat (i.e. XML, XLS, etc.), description, and notes.

tblStatFormatJoiner A joining table related to usage statistics that includes vendor_id, statsFormat, and a check box for using with the database report.

Uses One can put a link to the usage reports in the Database form/table or one can record this information for each fiscal year in the Uses table/form. By doing the second, one can run the Database Cost Per Use report.

Vendor Vendor’s name

Using ERMesERMes opens with a rights statement and switchboard. From the switchboard, you can retrieve data entry forms, search for information, and run reports.

! To make ERMes fully functionally, you will need to enable all content:

1. To the right of the Security Warning at the top of the screen, click the Options button.

2. Select the radio button next to Enable this Content and click OK

You can enable the options each time you open ERMes, or you can adjust the MS Access Trust Center Settings permanently as follows:

1. Click the Microsoft Office Button and then click Access Options.

2. Click Trust Center > then Trust Center Settings > and then click Macro Settings.

3. Click the option to “Enable all macros” if you are comfortable doing so. Please refer to MS Office help for additional information.

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Go to First Record

Go to Last Record

Create New Record

FindRecord

Exit, Return to Switchboard

ERMes opening screens: Switchboard and Rights Statement

ERMes’ Navigation BarOnce you have left the switchboard, navigation buttons will appear at the top of the screen. Exception: The Preliminary Information screen only includes an exit/return to switchboard button.

Data EntryIt is best to categorize your data as primary or secondary data and then enter it accordingly. New primary/base data can always be added; but because of how ERMes works, the entry of primary data at the onset facilitates access to it later. For example, if you have not entered a master list of authentication methods and payments sources, you cannot attribute such designations to a database.

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Previous Record

NextRecor

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Primary or Base Data

Primary Data Access

Use the buttons at the top of the switchboard to access forms for primary data entry.

Tip: When migrating data from a previous version, you might try cutting and pasting the data table by table and field by field or by writing an update query.

Data that you should enter first and in this order:

1. Preliminary Information:o Accesso Fiscal Yearo Authentication Methodo Formatso Source (e.g. who pays the

subscription) 2. Vendor Name3. Vendor Contacts4. Subject/Discipline

Departments/Codes 5. Databases

See It: Add a new database to ERMes for an existing vendor:

Step 1: Add Database Name Step 2: Add Database Info

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Preliminary Information Data Entry Tables

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Secondary DataData that you should enter only after primary data:

Licensing terms (ILL, E-Reserve, etc.) Cost histories Admin access urls, logins/passwords Alternate access urls, logins/passwords Problem reports

User Limits Last Training Session Subscription Status Link to journal title and coverage list Access

Secondary Data Access

Note: All of these data elements need NOT be entered for all databases; it’s really up to you how richly you wish to populate ERMes!

You can enter data via forms or directly into a table. To view or access all available tables, click the double daggers to the left of the Switchboard tab.

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How to access a list of tables in ERMes1 2

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Forms: Field-by-FieldThis section reviews each form field-by-field for Secondary Data.

! Note: The descriptions below reflect how ERMes is used at the University of Wisconsin – La Crosse. For your local instance, please remember that you can change field names and the data that goes in each field to match your e-resource workflow.

Edit and Retrieve Information Forms

Database / Cost History

Vendor Stats Access

Alternate Access

Problem Log

Admin Website Access

Database / Cost History FormDatabase Cost History: Top of Screen ! Note: All fields with red labels contain public data that is pulled into the ERMes A-Z list should you choose to use it.

Field Name Description of Field DataDatabase Database NameVendor Name Vendor Name

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Source* Who pays the subscription for this database; for example: local, consortium, state, free, pay per search, etc.

User Limits The number of simultaneous users for a database.

Subscription Status Galadriel uses Active for active annual subscriptions, Canceled, Trial, Purchased, and Upgraded. When appropriate Galadriel enters a month/year too: “Canceled July 2009” or “Trial August 2009”.

! Note: Because this field is tied to the List by Subscription Status report, it is important to use consistent terminology for a specific status. For example, always use “Active” for current subscriptions instead of using “Active” for some subscriptions and “Current” or “Live” for others.

Format* Examples include CD, Internet, Software, etc.Authentication Method* Where to indicate how access is authenticated

such as IP Address, IP Range, Proxy, Login, None.

Access Rights* (Formally called Authentication Method in previous ERMes versions)

Used to determine geography of access such as in the library, on campus only, on/off campus, or no restrictions.

Coverage Years Used to indicate database content coverage such as a year range (i.e. 1968-Present) or an edition/date (i.e. 3rd edition; 2009 edition). This is especially useful for purchased e-resources like e-reference books/collections.

Update Frequency How often content in the database is updated (e.g. daily, weekly, monthly, quarterly, at vendors description, as new content is available, etc.).

Subject / Department* The discipline/subject of the database’s content. More than one subject can be selected for each database. Before assigning subjects, you may wish to review and/or edit the subjects via the Subject_Department Table.

Database Type Type of database: E-Book; FT* for All Content; FT Reference; Index + Abstracts; Index, Abstracts, + FT; Management Tool; Media; Music; Other; Statistics!Note: All instances of FT stand for “Full Text”

Database / Summary Description Open-ended memo field for text description of database.

Number of Full Text…All Full TextMagazinesTrade Journals Scholarly JournalsNewspapers Monographs

Numeric counts of the number of full text titles available via a given database/resource.

Notes Open-ended memo field for any notes associates with a resources. Galadriel uses this field for subscription notes that need to be visible across multiple fiscal years, etc.

* Note: For fields with drop down menu, choices for each drop down menu can be added/edited via the Preliminary Information Tables (see Data Entry for more information).

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Database Cost History: Bottom of Screen Database Cost History Tab

Field Name Description of Field DataFiscal Year Select the appropriate fiscal year from the

dropdown menu. ! Note 1: Fiscal years can must be added to the Preliminary Information Table (see Data Entry for more information) before they will appear in this dropdown menu.! Note 2: When entering historic costs, enter the oldest fiscal year’s information first and the newest information last. Doing this ensures that the newest information will display first when reviewing cost history information.

Payments ! Note: As noted above, when entering historic costs, enter the oldest fiscal year ‘s information first and the newest information last. Doing this ensures that the newest information will display first when reviewing cost history information.

Office Code A field for entering your institution’s budget codes/accounts payable codes as needed.

Paid To Who receives the payment for a subscription (e.g. vendor, consortium office, main branch, main campus, etc.)

Subscription Notes Open ended notes field for cost/subscription information.

Renewal Date When payment for renewal is due. Click the calendar icon to select a date by year and month.

! Note: The renewal date field is what is used to generate the “Renewals by Date Range.” Report.

Invoice Date Date on the invoice.Contract Start Effective start date for the database’s

license/contract.Contract End Effective end date for the database’s

license/contract.Invoice Number The unique string of numbers and/or letters

that the vendor assigns to an invoice.

Statistics Info Tab

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Field Name Description of Field DataURL URL to access usage statistics.Login Username/number to login to usage statistics

website.Password Corresponding password to login to usage

statistics website.COUNTERCode A dropdown menu you can use to select which

COUNTER report you use for this database.Use for DBRpt (beside COUNTERCode) A check box; select if you plan to use this report

for the Statistics Reports.Dwnload Format A dropdown menu you can use to select the

format in which you download the COUNTER usage report.

Use for DBRpt (beside Dwnload Format) A check box; select if you plan to use this report for the Statistics Reports.

Use Stats Notes Open-ended notes field for database usage statistics

General Notes/URLs Tab

Field Name Description of Field DataProxy? Check box field; check if database access is via

a proxy.Database URL URL to access the database. Galadriel uses this

field to store the vendor-derived database URL.Mask/Public URL (MetaLib, LibData, etc.) The persistent URL that the user sees when

accessing a database. This URL could be generated by a federated search system, A-Z list generator, etc. (e.g. MetaLib, WebFeet, Serials Solutions). Galadriel uses this field to store LibData-generated persistent URLs.

Journal List URL URL to access title/content lists for databases.Use Stats URL URL to access database Usage StatisticsLicense Agreement/Terms of Use URL Field for URL to access full-text of a license

agreement. At University of Wisconsin –La Crosse, we currently store license agreements in a network folder and then put a link to this folder in this field.

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DB URL Notes Open-ended notes field for database usage statistics

Rights Statements Tab

Field Name Description of Field DataILL Rights Open-ended memo field for documenting

license terms related to interlibrary loan. Doc Delivery Rights Open-ended memo field for documenting

license terms related to document delivery. E-Reserve Rights Open-ended memo field for documenting

license terms related to e-reserves. Other Rights/Notes Open-ended memo field for documenting other

license rights/notes.

Alternate Access Form

Field Name Description of Field DataVendor Vendor’s NameDatabase Database NameURL An alternate URL for access when the primary

URL is not working. This may be for a vendor’s primary database landing page instead of a database-specific URL, or a login page for access via a non-proxies URL.

Username Username if applicable.Password Password if applicable.

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Problem Log: Vendor/Database Problem Form

Field Name Description of Field DataVendor Vendor’s NameDatabase Database NameProblem_Date Date problem began.Problem Open-ended memo field for documenting the

problem.Resolution Open-ended memo field for documenting the

resolution.! Note: Galadriel refers back to the problem form at the time of subscription renewals. If there have been significant problems during the past year with a vendor or database, she uses this information to negotiate for a lower renewal price.

Admin Website Access Form

Field Name Description of Field DataVendor Vendor’s NameURL Web address for admin site.Username Login usernamePassword Login passwordPurpose Text field for recording the purpose of the

admin access such as subscription administration, vendor updates, interface administration, support, etc.

Note Open-ended memo field for admin access notes.

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Retrieving InformationThe Edit and Retrieve Information section of the switchboard lists buttons you should use to retrieve data from ERMes or enter secondary data such as licensing terms, cost histories, alternate and admin access, and problem reports.

Once you have entered into one of these components (e.g. Database/Cost History), you can search for / retrieve records in a variety of ways:

1. The search box at the bottom of the screen

2. The Find Record button on the navigation bar

When using the Find Record button, be sure and experiment with the “Look In” and “Match” drop down menus:

3. MS Access Filter functions

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So far, we have found the MS Access Filter functions to be the most robust and flexible means of retrieving data. Not only does filtering provide you with prompts to guide search/filter construction, but these functions also allow pull from existing field-specific data (e.g. user limits, format, authentication method, etc.) depending on which field your cursor is when you click the filter button!

See It: A filtered search for all databases from two different vendors

! Note: After applying an MS Access Filter, the filter remains intact unless you click the “Filtered” button at the bottom of the screen.

Reports

Report Name Report Description

Count by Database Types

Report’s Data Source: Database name, Source, Subscription Status, and Database Type fields.

Generates a list of database names, their sources, status, and type. You can enter * to retrieve a list of all databases with their source and status. This list is alphabetical by source, status, then type, and then database name.

! Note: At the end of each source grouping is a total count of resources from that particular source; however, it takes a moment or two for this count show on screen!

Databases by Subject

Report’s Data Source: Renewal Date field in the Database Cost History form.

Generates a list of database names and subjects/disciplines. You can enter * to retrieve a list of all databases by subject. This list is alphabetical by

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subject and then by database name.

List by Subscription Status

Report’s Data Source: Subscription Status

Generates a list of database names and subscription status. You can enter * to retrieve a list of all databases and their statuses. This list is alphabetical by database name.

Payment Look Up by Fiscal Year

Report’s Data Source: Database Name field and the Fiscal Year and Payments fields from the Database Cost History form.

Generates a nicely formatted report that includes database name and payment for the user-specified fiscal year with a Total for Fiscal Year amount at the bottom of the report.

Example data entry to generate report:

Payment History (Payments Crosstab)

Report’s Data Source: Database Name field and the Fiscal Year and Payments fields from the Database Cost History form.

Generates a table of all payments for all databases. Table columns include database name followed by one column for each fiscal year. This report is only available from the switchboard.

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Renewals for Date Range

Report’s Data Source: Renewal Date field in the Database Cost History form.

Lists all of the databases for which Renewal Date in the Database_Cost_History table fall between the user specified dates. This report can be used to determine what renewals you have outstanding and for which you need to make a renewal decision.

Year to Year Price Comparison

Report’s Data Source: Fiscal Year and Payments fields in the Database Cost History form.

Shows the price increases for databases between two fiscal years that the user specifies.

Example data entry to generate report:

Previous Fiscal Year

Next Fiscal Year

Database Uses for Fiscal Year Calculates a cost per use for each database by the user specified date range. This assumes you have manually entered the use statistics into ERMes.

COUNTER DB1 By Year Generates a report based on COUNTER DB1 statistics. Note: See instructions for Developing a COUNTER report in ERMes

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Developing a COUNTER report in ERMesWhile compiling reports for database usage can be cumbersome, there are some shortcuts we can take using ERMes. The following setup is a bit time-consuming at first; however, once it is set up, the monthly collection of statistics does not take as long.

There are two ways to collect and keep statistics. This will show you how to link an Excel table to read in Access. (NOTE: There is a table in the original ERMes database called Uses that you may alternatively work with if your number of databases and data is not as large as some. Also, a table called COUNTERStats is provided so that you can see the basic layout of the Excel table).

1. Create an Excel table with the following headings (Figure 1): Year - Year of the statistics set Title - Title of the Database Platform - Platform or vendor who provides the database Type - Searches Run or Sessions One column for each month of the year Totals - totals for that year

Figure 1 - Column Headings in Excel

2. RENAME the datasheet DB1Stats.3. SAVE your new local workbook in a location where you can get to it, and so can other interested

staff. Remember what you named the workbook. For this tutorial, the workbook is named StatsDemo.xlsx

4. If you already receive COUNTER compliant statistics, select one of the following reports (depending on what the vendor provides):

1st Preference: Database Report 1: Total Searches and Sessions by Month and Database 2nd Preference: Database Report 3: Total Searches and Sessions by Month and Service 3rd Preference: Journal Report 4: Total Searches Run by Month and Service 4th Preference: Whatever the vendor will provide for searches and sessions as close to

database as possible (if all they provide is by journal, you may want to skip the vendor for this report)

5. Select a delivery format that is an xls or csv format. It will look similar to the Excel table you have already created. The vendor will either provide you with a download, an HTML version of the report you requested, or open an Excel table with the data supplied.

6. Even though a publisher/vendor will provide COUNTER compliant data, the layout may differ and you may need to hand input some information at first to get everything in the same format within your Excel table. Otherwise, you can cut and paste DB1 and DB2 reports into your Excel table, leaving the first column blank to input the year. Here is an example of a DB1 report (

7.8.9. ):

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Figure 2 - COUNTER DB1 report sample

10. When cutting and pasting this data into our local Excel file, we would type “2009” into A6, and then copy A6 through P6 into our local Excel sheet. In subsequent months, we would simply log in to the vendor’s stats page, find the report, and add the new month’s data to our local spreadsheet.

a. COPY A6 through P6 (note we are not copying the total column)

b. PASTE into our local Excel sheet:

c. TOTAL column E through P in column Q (or pull-down total from previous row):

d. ADD new each month by hand if you like, or copy over the row of data from the downloaded report:

This can be done for any smaller sets of data; however, what happens when there are many rows of data from a single publisher? The next section covers how to accomplish this for standard sets of data.

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Mass Input of Large Accounts or Accounts with Multiple Lines It is possible to cut and paste all of the data in one mass group. This works for DB1 and DB3 reports.

Open StatsDemo.xlsx and SORT DB1Stats using a CUSTOM sort:

Year Platform Title Type

FILTER the sheet by year and platform.

Open a downloaded DB1 report. For this publisher’s download (Ebsco) there is a line break between each set of records in the report. We need to remove the line breaks before cutting and pasting this into our local file. This tends to be a common issue, so we will take care of it first.Select all the records in the downloaded report EXCLUDING the header information

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Perform an A-Z sort on the selected data set

Delete the blank rows above the titles and below the header row.

Before

After

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Delete rows 1-4 and the Publisher column (not needed for this report structure)Insert a column before the first column and label it “Year”Populate the first column with the year in question (this one is 2009)Label the second column “Title”Label the fourth column “Type”Copy all the data under the column headings EXCLUDING the column headings, empty data columns and totals

Go to StatsDemo.xlsx and PASTE OVER the existing records for that title.

USE THIS STEP WITH CAUTION!!!!If you are unsure that you have all the records you should have, delete all of the old records for that YEAR and PLATFORM, and paste the new ones onto the end of the local datasheet.

PANIC BUTTON: ctrl-z will undo any errant changes!

11. Close the Excel file and go to ERMes

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Linking your Excel database to ERMes Open ERMes

Click on the External Data tab

Under the Import section, click on Excel

Browse for the workbook file name you saved your data under in step 3 above and select it

Click on the Link to the data source be creating a linked table radio button.

Click OK

Select DB1Stats from the worksheet box at the top of the popup window

Click the Next button

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Make sure First Row Contains Column Headings checkbox is checked

Click the Next button

Click OK - Linked Name Table should be DB1Stats if all the previous steps were taken, and show in the Tables list as a linked table

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Open the Query menu and open statsByDatabaseQry in Design View

ADD the DB1Stats table to the query

CHANGE all of the fields at the bottom that currently say COUNTERstats for the Table name to DB1Stats.

REMOVE the table COUNTERstats from the query

LINK The Title in DB1Stats to the Database_Name in Database table as shown

Test the query.

! Note: You must have the database names existing in the database table for the stat tables to show up in this query!!!

If the query works, save and close the query Test the report from the main menu (COUNTER DB1 By Year)

Known IssuesIssue Resolution/Future Development

If the vendor subscription of databases changes, it will affect the user’s ability to cut and paste large numbers of records.

An update query will be developed to replace and update database to vendor information.

If a database is not listed in the main Database table or misspelled in relation to the DB1Stats table, it will not appear in the statistics report

An update procedure to cross check for such issues will be developed.

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