Accommodation and restaurants establishments...Accommodation and restaurants establishments — Part 2: Grading criteria 1 Scope This standard establishes grading criteria for establishments

Reference number

RS 219-2: 2017

© RSB 2017

RWANDA STANDARD

DRS219-2

First edition

2017-mm-dd

Accommodation and restaurants establishments

Part: 2

Grading criteria

DRS 219-2: 2017

©RSB 2017 - All rights reserved ii

In order to match with technological development and to keep continuous progress in industries, standards are subject to periodic review. Users shall ascertain that they are in possession of the latest edition

© RSB 2017

All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without prior written permission from RSB.

Requests for permission to reproduce this document should be addressed to:

Rwanda Standards Board

P.O Box 7099 Kigali-Rwanda

KK 15 Rd, 49

Tel. +250 252 586103/582945

Toll Free: 3250

E-mail: [email protected]

Website: www.rsb.gov.rw

DRS 219-2: 2017

iii ©RSB 2017 - All rights reserved

Contents Page

Foreword ......................................................................................................................................................iv 1 Scope ................................................................................................................................................1 2 Normative references .......................................................................................................................1 3 Terms and definitions ......................................................................................................................1 4 Criteria for grading town hotels .......................................................................................................4 5 Criteria for grading vacation hotels .................................................................................................4 6 Criteria for grading restaurants .......................................................................................................4 7 Criteria for grading motels ...............................................................................................................4 8 Criteria for grading lodges ...............................................................................................................4 9 Criteria for grading tented camps ....................................................................................................4 10 Criteria for grading villas, cottages and Service apartments .........................................................5 11 Competence for grading accommodation and restaurant establishments ...................................5 11.1 Regulatory authority competence ...................................................................................................5 11.2 Personnel competence ....................................................................................................................5

DRS 219-2: 2017

©RSB 2017 - All rights reserved iv

Foreword

Rwanda Standards are prepared by Technical Committees and approved by Rwanda Standards Board (RSB) Board of Directors in accordance with the procedures of RSB, in compliance with Annex 3 of the WTO/TBT agreement on the preparation, adoption and application of standards.

The main task of technical committees is to prepare national standards. Final Draft Rwanda Standards adopted by Technical committees are ratified by members of RSB Board of Directors for publication and gazettment as Rwanda Standards.

RS 219-2 was prepared by Technical Committee RSB/TC 033, Tourism and Hospitality

In the preparation of this standard, reference was made to the following standard:

KS 2418: 2012, Hotels restaurants and related establishments -- Code of practice

The assistance derived from the above source is hereby acknowledged with thanks.

PD RS 219 consists of the following parts, under the general title Hotels, restaurants and related establishments — Requirements and grading criteria.

Part I: Requirements

Part 2: Grading criteria

Committee membership

The following organizations were represented on the Technical Committee on Tourism and Hospitality (RSB/TC 033) in the preparation of this standard.

Hotel des Milles Collines

Institute of National Museums of Rwanda

International Tours and Travel Ltd (ITT)

JAMBO Tours Rwanda

Ministry of Sports and Culture (MINISPOC)

Rwanda Development Board (RDB)

DRS 219-2: 2017

v ©RSB 2017 - All rights reserved

Rwanda Tourism University College (RTUC)

Rwanda Utilities Regulatory Agency (RURA)

RwandAir

UMUBANO Hotel

Rwanda Standards Board (RSB) – Secretariat

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DRS 219-2: 2017

i Error! Reference source not found.

Accommodation and restaurants establishments — Part 2: Grading criteria

1 Scope

This standard establishes grading criteria for establishments that provide accommodation, food and beverage services

This standard is applicable to Hotels, restaurants, motel, lodges, tented camps, vacation hotels, and villas

2 Normative references

The following documents are referred to in the text in such a way that some or all of their content constitutes requirements of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.

3 Terms and definitions

For the purposes of this standard, the following terms and definitions apply

3.1

accomodation

3.2

agency

appropriate government office or department with legal mandate or authority for grading hotels, restaurants and related establishments

3.3

town Hotel

A commercial establishment, located within or near an urban centre, where the majority of clients are business and/or transit travellers.

3.4

vacation Hotel

A commercial establishment, located within or near a holiday attraction area, normally in sub urban areas and in which the majority of clients are holiday makers or leisure travellers.

3.5

lodge

A commercial establishment, located within or near natural habitat rich in fauna and flora, normally in or near conservation areas, in which the majority of clients are leisure or adventure seekers

3.6

tented Camp

A commercial establishment of permanent, semi -permanent and/or mobile tented facilities usually located close to or within popular areas such as beaches, rivers, lakes, protected areas, national parks, game reserves or forests.

3.7

villas and Cottages

Refer to commercial establishments, located in sub-urban or country side areas and characterized by being autonomous, semi-detached or in a cluster of lettable units for holiday accommodation. They may or may not provide full hotel services and facilities. The establishments include residential premises used for holiday making by owners, friends or relatives.

3.8

serviced Apartments

Commercial establishments offeri ng facilities and services like a hotels for Guests staying a few days or weeks. They currently represent the trendiest place where to stay for corporate, leisure travellers, people relocating to new cities and those seeking transit accommodations. By nature, they have catering facilities in form of kitchenette which offers Guests the flexibility of preparing own meals.

3.9

motel

a commercial establishment, located along a highway or motor way, catering mainly to motorists and other highway and road users.

3 ©RSB 2017 - All rights reserved

3.10

restaurant

a commercial food and beverage establishment offering an extensive range of specialized or non specialized cuisines, where refreshments and/or meals are served, on a flexible or non flexible time arrangement, and includes such variations as café, coffee shop, grillroom, steak house, bistro, tavern and similar outlets.

3.11

camping /Caravan Site

refers to an area set aside for camping and providing appropriate safety, security, running water and other hygiene facilities and services.

3.12

guest House

refers to a commercial establishment providing lodging, with or without meals, and other modest and limited Guest services.

3.13

home Stay

A form of tourism and/or study abroad programme that allows the visitor to rent a room from a local family. The house is usually part of the normal residence of the owner but with the business of accommodating paying Guests. This arrangement involves staying in a furnished, private bedroom and a shared living room.

3.14

hostel

a supervised lodging place for travellers and/or students,, especially young people, providing budget-oriented accommodation, usually with shared rooms, in double, triple or dormitory arrangements.

3.15

eco-lodge

a type of tourism commercial establishment, providing lodging, meals and other Guest facilities and services. It is deliberately designed, constructed and operated in such a way as to have least negative impact on the natural environment in which it is situated.

3.16

farm Stay

a type of tourism commercial establishment, providing shared family unit or separate self contained lodging, meals and other Guest facilities and always situated on a farm, with involvement in farm activities, tours and rural life experiences as part of the package.

4 Criteria for grading town hotels

The competent grading entity shall use criteria for grading town hotels as prescribed in Annex A of this Rwanda Standard.

5 Criteria for grading vacation hotels

The competent grading entity shall use criteria for grading vacation hotels as prescribed in Annex B of this Rwanda Standard.

6 Criteria for grading restaurants

The competent grading entity shall use criteria for grading restaurants as prescribed in Annex C of this Rwanda Standard.

7 Criteria for grading motels

The competent grading entity shall use criteria for grading motels as prescribed in Annex D of this Rwanda Standard.

8 Criteria for grading lodges

The competent grading entity shall use criteria for grading lodges as prescribed in Annex E of this Rwanda Standard.

9 Criteria for grading tented camps

The competent grading entity shall use criteria for grading tented camps as prescribed in Annex F of this Rwanda Standard.

5 ©RSB 2017 - All rights reserved

10 Criteria for grading villas, cottages and Service apartments

The competent grading entity shall use criteria for grading villas, cottages and Service apartments as prescribed in Annex G of this Rwanda Standard.

11 Competence for grading accommodation and restaurant establishments

11.1 Regulatory authority competence

The agency shall be responsible for grading hotels, restaurants and related establishments defined in the scope of this Rwanda standard, and in accordance with applicable local laws.

11.2 Personnel competence

The grading activities shall be performed by a certified assessor, and in accordance with the applicable local laws, and agency instructions.

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ANNEX A

(Normative)

CRITERIA FOR GRADING TOWN HOTELS

SECTION- ITEM ONE STAR TWO STAR THREE STAR FOUR STAR FIVE STAR REMARKS

1.0 LOCATION 1.1 Location The location of the Same as for One Star Same as for One Star, Same as for Three Star. Same as for Three Star.

establishment should be but offering easy suitable for a Town accessibility, safety, Hotel. comfort and tranquility

10 10 20 20 20 1.2 Site and The establishment Same as for One Star Same as for One Star, Same as for Three Star Same as for Three Star, Appropriate authorities

Environment should be in harmony but the locality and the but the locality and the in member states with the natural and/or environment including environment including should set aside sites built up environment the out look should be the out look should be suitable for hotel and in conformity with suitable for a hotel of suitable for a hotel of building/ development. the building and internationally high internationally Environmental development regulations recognizable standards recognizable standards assessment must be applicable to the town. done

20 20 40 40 60 TOWN HOTELS CRITERIA 1

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2.0 BUILDING 2.1 Autonomy of There should be separate Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star Building and independent access but all rooms should be but in addition it but in addition the for the hotel guests and approached through a should be semi- whole building should for deliveries. corridor or private detached from other be completely detached passages. buildings. from other buildings. 20 20 50 60 90

2.2 Design and In conformity with the Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star Architectural Building Code and other but with some claim to but the architectural but the façade, but should have elegant Features existing building beauty and style. features and general architectural features, and distinctive features

regulations, modest in construction of the construction and finish of a hotel of very high style and beauty, and building and its finish of the building in internationally structurally sound. should be of better relation to the recognizable standards Should be in harmony standards. environment should be and should have added with the physical built of high standard, functionality, safety, up, natural, social and durable, safe and well security and conducive cultural environment. maintained. to relaxation.

20 30 40 50 60

2.3 Capacity The hotel should have at Same as One Star. Same as for One Star Same as for One Star. Same as for One Star. least ten (10) lettable accommodation units

10 10 10 10 10

2.4 Corridors, Should allow easy Same as for One Star. Same as for One Star Same as for Three Star Same as for Four Star Staircases, passage and be well lit. but good finish and but with high quality but elegantly made Hallways and Side railings should be with decoration. finishes, decoration and with very high quality Walkways provided and there good maintenance. finish.

should be a gentle slope for stair cases. Should be well maintained, and protected from rain.

10 10 20 30 40

3..0 FRONT OFFICE 3.1 Reception An appropriate area Same as One Star. Same as for One Star Same as for Three Star Same as Four Star.

Area suitably designed for but a separate concierge but customer receiving of guests service area should be service/public relation should be available. provided. area should be provided to assist

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guests. 10 10 30 40 40

TOWN HOTELS CRITERIA 2

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3.2 Information Appropriate and Same as One Star Same as for One Star Same as for Three Star. Same as Three Star.

Services relevant guest but with wider and

information should be varied information

available, including:- which include health,

Tourism service social and religious

providers; gatherings.

Emergency and fire

exit procedures etc.

should be provided.

Literature covering

services, internal

telephone directory

and Tariffs, and menus

should be provided.

Special notice

regarding the hotel lien

should be displayed.

All information should

be in English/French,

Kiswahili, and at least

one other

internationally

recognizable language.

20 20 30 30 30

3.3 Hours of Should be twenty four Same as for One Star. Same as for One Star. Same as for One Star Same as for One Star

Service (24).

20 20 20 20 20

3.4 Paging A simple, functional Same as for One Star. Professional discrete Same as for Three Star. Same as for Three Star

Systems paging system should be paging system should

available 10

be used.

10 20 20 20

3.5 Safe Deposit Should be available, in Same as for One Star. Individual safe deposit Same as for Three Star. Same as for Three Star.There should be

Service the proportion of at least box should be provided sufficient arrangement

one box for every five in the guest rooms. for the safe keeping of

rooms. large valuables.

20 20 40 40 40

3.6 Foreign Foreign exchange Same as for One Star Same as for One Star Same as for One Star Same as for One Star

Exchange services should be

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Services provided.

10 10 10 10 10


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3.7 Concierge Adequate number of Same as for One Star Same as for One Star Same as for Three Star, Same as for Four Star Services bellboys should be but with doorman available for twenty four available. (24) hours a day. 10 10 10 20 20

3.8 Languages Front office staff should Same as for One Star Same as for One Star Same as for Three Star Same as for Three Star. be able to communicate but the head of English/French and department and some Kiswahili. staff should be able to communicate at least one foreign internationally recognized language in addition to English/French and Kiswahili.

10 10 20 20 20

3.9 Should be available and Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star Communication include at least telephone but should include a but with fully equipped Services and postal services. Business Center and and spacious Business

Internet services. Center. 20 20 30 40 40

4.0 LOBBY/LOUNGE/PUBLIC AREA(S) 4.1 Lobby/Lounge/ Should be available, Same as for One Star, Same as for Two Star Same as for Three Star Same as for Four Star

Public Areas modest in design, but with better design. but exclusively but with excellent but with very high functional and in line designed for and used design, material, degree of luxury, with applicable by guests. workmanship, elegant ambiance and beauty. Building Code finish and high degree of luxury.

10 15 20 30 40

4.2 Size of Should be proportionate Same as for One Star Same as for One Star Same as for One Star Same as for Four Star Lobby/Lounge to the capacity of the but should be more

establishment. spacious.

10 10 10 20 20

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4.3 Amenities and Should be adequate. The Same as for One Star, Same as for Two Star, Same as for Three Star Same as for Four Star Accessories size and range of but should be of wider but in addition reading but should be of greater but generously amenities and accessories range and quality. and writing materials range, very high furnished with highest should be proportionate should be available. quality, excellent standards in quality to the size of the hotel condition, very and attention to detail, and the needs of comfortable and well comfort and elegance customers, including the upholstered. disabled. 10 20 30 40 50

4.4 Décor Should be adequate, Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star functional, simple, but of recognizable but should be of higher but should be of much but offering a blending with the theme/concept. quality. higher quality and distinctively greater natural and cultural luxurious. quality. environment, of good quality and well maintained

10 20 30 40 50

4.5 Regulation of Where applicable, Same as for One Star Same as for One Star Same as for Two Star Same as for One Star Temperature adequate natural but with quality but with high quality

ventilation, and/or fixtures and fittings air conditioning sufficient mechanical systems ventilation should be provided

30 30 35 40 40

4.6 Floors, Walls Should be of good Same as for One Star Same as for Two Star, Same as for Three Star Same as for Four Star and Ceilings quality, permanent and but all materials and but should be of high but with a degree of but with highest

impervious material and finish should be of quality materials and luxury in the quality, standard of palatial well maintained, better quality. excellent finish. materials, design, elegance and quality. reflecting high standards workmanship and of cleanliness with finish. proper attention to hygiene.

20 30 40 50 60

4.7 Lighting Should be adequate Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star. natural and/or artificial but with better quality but the fittings should but with very high illumination fittings. be tasteful to provide a quality standards of pleasant ambiance. fittings and finish.

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4.8 Telephone Public telephone services Same as for One Star Same as for Two Star, Same as for Three Star. Same as for Three Star. Facilities should be available. but with adequate and but should include functional internal direct dialing. communication system. 10 20 30 30 30

4.9 Refreshments Should be available and Same as for One Star. Same as for One Star Same as for Three Star Same as for Three Star easily accessible for at but should be available least 16 hours a day. for 24 hours.

10 10 20 20 20

4.10 Minimum Size Minimum size of Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star of Public lobby/lounge, bar and but minimum size but minimum size but minimum size Rooms covered terraces should should not be less than should not be less than should not be less than

be as per the building an aggregate of 1 sq. an aggregate of 1½ sq. an aggregate of 2 sq. m. code but in any case not m. per guest bed. m. per guest bed. per guest bedroom. less than an aggregate of ½ sq. m. per guest bed.

30 30 40 50 60

5.0 FUNCTION ROOMS: (Briefing, Conferences, Banquets etc.) 5.1 Features and At least One multi- Same as for One Star. At least One large Same as for Three Star Same as for Four Star

Facilities purpose room with good room of not less than but with at least One but of very high quality furniture to match the 75 sq. m. comfortably large room of not less 75 audiovisual and internet general standard of the furnished, sound sq. m. and at least Two facilities. hotel. proofed, and well smaller Ones, both maintained. carpeted, well lit and maintained. High quality furniture furnishings and fittings. Acoustically sound decoration in addition, fully equipped with public address system.

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6.0 RESTAURANT(S) 6.1 Features and At least One restaurant, Same as for One Star Same as for One Star, Same as for Three Star Same as for Four Star Facilities well furnished, but the seating but with at least two but with a minimum of ventilated, lit and capacity should be at restaurants plus a coffee two restaurants offering maintained. Total least 40% of the bed shop. Total seating different cuisine and seating capacity should capacity. capacity should be at services. Rich a la carte be at least 30% of the bed least 80% of the bed Menu should be capacity. capacity. available.

20 20 40 60 70 6.2 Furniture, Should be adequate, Same as for One Star Same as for two Star Same as for Three Star Same as for Four Star Equipment and functional, comfortable, but all of better quality. but all should be of but luxurious and more but distinctively Accessories clean appropriate, of superior quality elegant. luxurious and elegant good quality, taking into consideration the needs of Children, Disabled/ Handicapped persons.

40 50 60 70 80 6.3 Interior Should be modest, of Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star Décor good quality and but of better range and but of wider range, but should be more but generously functional, with harmony quality higher quality and comfortable, of very furnished, with of colours. comfort high quality and in attention to detail, excellent condition comfort and elegance

20 30 40 50 60 6.4 Floors, Walls and Woodwork and fittings Same as One Star Same as for One Star Same as for Three Star Same as for Four Star Carpets where provided Ceilings should be of good but with walls, floors, but of very high quality but should be of should have synthetic quality materials and in ceiling and fittings of materials and finishing. excellent quality, design content not exceeding good condition. very good quality If wall to wall carpeting and finish. 20%. All other material materials and finish. is used, this should be to be flame/fire proof. very well fitted and maintained.

20 20 40 50 60 6.5. Menu Priced menu cards Same as for One Star Same as for Two Star Same as for Three Star Same as Four Star, but should be available with but with better quality but with at least a four but with superior featuring excellent a modest selection of presentation and course menu and quality cuisine, wide cuisine and very rich local and international choice. wider selection of choice of both a la carte bar and wine list. dishes with at least three dishes and beverages. and table d’hôte of at courses and a beverage least five courses and a

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list. rich bar and wine list. 20 20 30 40 50 TOWN HOTELS CRITERIA 7

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6.6 Lighting Should be adequate, Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star natural and/or artificial, but light fittings should but lighting and but with very high with level of artificial be of better quality fittings should be quality standard of illumination controllable. tasteful to provide a fittings and finish pleasant ambiance 20 30 40 50 50

6.7 Service Should be well Same as for One Star. Same as for One Star Same as for One Star. Same as for One Star Stations appointed and

proportional to seating capacity.

10 10 10 10 10



30 30 35 40 40

7. 0 BAR(S) 7.1 General At least One bar should Same as for One Star. Same as for One Star Same as for Three Star Same as for Three Star

Features and be conveniently located but more spacious with but will be elegant, but with a higher Facilities near the dining room and better ambiance. spacious and provide degree of creativity,

/or lounge, or may be Facilities to prepare facilities of ambiance and comfort. part of the restaurant. non-stocked internationally refreshments should be recognizable standards. provided. 10 10 30 40 50

7.2. Floors, Walls, Woodwork and fittings Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star Ceilings and should be modestly but with more but with very high but with excellent but with luxurious Decorations decorated, of fine finish, attractive decoration, quality finish. design and finish finish and décor.

functional and well tasteful finish and offering a higher degree maintained. design. of comfort.

10 20 30 50 70

7.3 Lighting Should be adequate, Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star natural and/or artificial, but light fittings should but lighting and fittings but with very high with level of artificial be of better quality should be tasteful to quality standard of illumination controllable. provide a pleasant fittings and finish

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ambiance 20 30 40 50 50


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7.4 Regulation of Where applicable, Same as for One Star Same as for One Star Same as for Two Star Same as for One Star Temperature adequate natural but with quality but with high quality air ventilation, and/or fixtures and fittings conditioning systems sufficient mechanical ventilation should be provided 20 20 25 30 30

7.5 Furniture and Should be adequate, Same as for One Star Same as for Two Star Same as for Three Star, Same as for Four Star. Equipment modest, comfortable and but should be of better but should be of but with a touch of

of good quality. An ice- quality. distinctively higher luxury. making machine of quality, offering greater adequate capacity and a comfort. double bowl sink with bottle brush, hot and cold running water are essential.

20 30 40 60 60

7.6 Beverage Adequate refrigeration Same as for One Star Same as for One Star Same as for Three Star Same as for Three Star Cooling /cooling should be but with extensive and Systems available and storage of varied cooling systems

wines should be done to meet demand of professionally. various storage and cooling requirements.

20 20 30 30 30

7.7 Glassware Stocks should be Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star adequate and but should be of better but should be of high but should be of appropriate for service of quality. quality and design. excellent quality in different drinks. design and finish.

10 20 30 40 40

7.8 Selection of Adequate variety of local Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star Drinks and and international but with wide variety but with a wider but with premium but with an extensive

Snacks beverages, wines, and and choice selection of beverage, internationally re- selection of premium snacks should be wines, and snacks. known brands available. brands. available.

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8 .0 KITCHEN(S) 8.1 Size Area including food Same as for One Star. Same as for One Star. Same as for One Star but Same as for Four Star.

stores and pantry should area per guest bed be in proportion to the should be ¾ sq. m. for capacity of the hotels with more than establishment, but shall 100 beds. not be less than half sq. m. per guest bed. 40 40 40 60 60

8. 2. Relation to Should be on the same Same as for One Star. Same as for One Star, Same as for Three Star. Same as for Three Star. Restaurant floor as the but if the kitchen is on restaurant/dining room another floor, separate and open directly into the food lift(s) should be same via airlocks. provided.

20 20 40 40 40 8.3. Flow of There should be two Same as One Star Same as for One Star. Same as for One Star. Same as for One Star

Food independent access ways Service to facilitate one way

movement between the preparation area and the restaurant/dining room. 30 30 30 30 30

8.4 Organization There should be visible Same as One Star but Same as for Two Star Same as for Three Star Same as for Four Star of the segregation in terms of with different and but highly organized but with sections clearly but labelled and Kitchen working areas for appropriate working and departmentalized labelled. screened off where

cleaning, preparation of areas for preparation of applicable. meats, vegetables, fish, meats, vegetables, fish, poultry and pastries. poultry and pastries. 15 25 30 40 50

8.5 Equipment Work tops should be of Same as for One Star. Same as for One Star, Same as for Three Star As for Four Star but of Kitchen none rusty impervious but each section should but with high quality with very high quality

materials, and should be provided with tools. tools. include an adequate appropriate tools. number of sinks, with hot and cold running water. Basic utensils, tools and cooking equipment should be provided. All should be of good quality and be kept in good and

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clean condition. 40 40 60 70 80


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8. 6. Hand Wash Adequate and separate Same as for One Star Same as for One Star. Same as for One Star Same as for One Star Basins hand wash basins, with at least one located at the entrance, all hygienically controlled, with hot and cold running water, and soap dispensers should be provided. Hygienic means of hand drying should be provided. 20 20 20 20 20

8.7. Ventilation Adequate and efficient Same as for One Star Same as for One Star Same as for One Star Same as for One Star natural and/or mechanical ventilation/fume and hot air extraction should be provided.

40 40 40 40 40

8.8 Waste There should be Same as One Star Same as for One Star Same as for One Star Same as for One Star Collection sufficient number of and Storage separate waste bins

preferably for glass, organic and non-organic material with tight fitting covers, protected from weather and animals. All bins should be lined with appropriate waste bags. Waste must be collected from the kitchen, on a regular basis.

30 30 30 30 30

8.9. Drainage All drains in and around Same as for One Star Same as for One Star Same as for One Star Same as for One Star

the kitchen should be

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covered and connected to

the drainage system of


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the building via a grease trap. In areas where there is no sewage system, it should be connected to the soakage pit. All to be maintained in good working condition, at all times 30 30 30 30 30 8.10 Floors, Walls, Should be of impervious Same as for One Star Same as for One Star Same as for Three Star Same as for Three Star and Ceilings materials, non-corrosive but with high quality and non-slip, conducive materials and finish. to easy cleaning. All should be of good workmanship and finish. Excellent levels of hygiene should be observed. Floors should have a gentle slope towards the drainage point and the junction between all vertical and horizontal surfaces should be coved 20 20 40 40 40 8.11 Food Storage Should be adequate, Same as for One Star Same as for One Star Same as for Three Star Same as Three Star. providing for separation but should have of perishables and non- separate compartments perishables, well for various foodstuffs. ventilated and maintained in hygienic condition. Built in facilities for refrigeration, shelving, pallets and cabinets should be available. 40 40 60 60 60 8.12 Lighting Should be adequate, Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star natural and/or artificial, but light fittings should but lighting fittings but with very high with level of artificial be of better quality should be tasteful to quality standard of illumination controllable. provide a pleasant fittings and finish

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ambiance 10 15 20 25 25 TOWN HOTELS CRITERIA 12

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9.0 GUEST ROOMS 9.1 Minimum Minimum size of Minimum size to be 12 Minimum size to be 15 Minimum size to be 20 Minimum size to be 25

Size bedrooms should be sq.m. sq.m. sq.m. sq.m. 12 sq. m.

20 20 30 40 50 9.2. Regulation Adequate natural Same as for One Star Same as for One Star Same as for Two Star Same as for One Star

of ventilation, where but with quality but with high quality air Temperature openable window area is fixtures and fittings conditioning systems

not of less than 20% of floor area and/or sufficient mechanical air conditioning should be provided, so as to maintain a temperature range for the comfort of the guests

30 30 35 40 40 9.3. Balconies/ Not essential Not essential At least 50% of the At least 75% of the All rooms should have

Terraces rooms should have rooms should have balconies. balconies. balconies. 20 30 40

9. 4. Fittings, Every room should be Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star Furniture fitted with a clean and but of high quality. but should include a but with valet services but offering a high and comfortable bed of not computer data and coffee tray degree of luxury. Equipment less than 190 cms x 90 point/hotspots. provided. Mini bar

cms. Mattress should not should be provided, on be less than 15 cms thick request with two matching pillows. High density foam rubber, cotton and other high quality materials are recommended

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A wardrobe in each .

room with at least six

hangers, two chairs,

one table, and bedside

mat/rug should be

provided.

Waste paper baskets,

luggage and shoe rack

should be provided.

All lamps should be

shaded

TV and telephone

should be available.

30 40 50 60 70

9. 5 Furnishings Soft furnishing and Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star

and curtains should be at but should be of high but of significantly but should be of much but with a higher

Linen least of the ratio of a quality. higher quality. higher quality. degree of luxury.

window to curtain of 1:2

½ with length of 5 cm.

above the floor.

Should be well

designed, in

harmonized colour

scheme.

Beddings should be

of good cotton or

linen fabric. Every

bed should have

appropriate size of

bed sheets, which can

be tucked in. All beds

should have under-

blankets, two bed

sheets and top blanket

or duvet with

appropriate pillows.

Mosquito net

covering the entire

bed and long enough

to reach the floor.

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Appropriate curtains

and upholstery


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should be of good quality, finish and well maintained. 30 40 50 60 70

9.6 Change of Should be changed after Same as for One Star Same as for One Star Should be changed daily Same as for Four Star Linen every two nights of use or as requested by the

or with every new guest. guest 20 20 20 30 30

9.7. Décor Should be of good Same as for One Star Same as for Two Star Same as for Three Star Same as Four Star, but quality, conforming to but tastefully but with a wide range but with a higher degree evidently more the social and cultural presented. of decorations. of sophistication luxurious. environment with harmony of colours and well maintained.

20 30 40 50 60

9.8 Floors, Walls Should be of good finish Same as for One Star Same as for One Star Same as for Three Star Same as for four Star And Ceilings and well maintained. but with high quality but with a luxury touch but of exceptionally

Carpets where material used. in material, high quality material applicable, should be workmanship and and finish. professionally fitted, with finish. a good under lay and should be clean at all the times. Doors and windows should be of quality material.

20 20 30 40 50

9.9 Lighting Openable window area Same as for One Star Same as for One Star Same as for Three Star Same as for Three Star should not be of less than but with additional but with high quality but with much higher 20% of floor area. There light fixtures over the fittings. quality fittings. should be adequate dressing table mirror. natural lighting. One Portable or other light light fixture for each bed, fixtures suitable for in addition to the general reading, writing, etc. illumination. Bedside should be provided. switch and emergency lighting, should be

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provided. 20 20 30 40 50


DRS 219-2: 2017


9.10 Sound Well sound proofed Same as for One Star Same as for One Star. Same as for One Star. Same as One Star. Proofing rooms, for the comfort and privacy of guests. 30 30 30 30 30

9.11 Information Literature covering Same as for One Star Same as for One Star. Same as for One Star Same as for One Star In Bedrooms services, internal

telephone directory and Tariffs, menus, emergency and fire exit procedures, etc., should be provided. Special notice regarding hotel lien and liabilities should be well displayed. All information should be provided in Kiswahili, English/French and at least one other internationally recognizable language.

20 20 20 20 20

9.12 Bedroom An electric bell, light Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star. Communication signal or telephone but in addition, the but with extensions System should be provided in following should be provided in bathrooms.

every room for internal provided:- communication Internal telephones which can be connected to external network, through the hotel switchboard, or direct dial. Computer data points/hotspots

10 10 30 40 40

9.13 Room Should be numbered, Same as for One Star Same as for One Star Same as for Three Star Same as for four Star Designation lettered or otherwise but in good quality but of better quality. but of excellent finish.

designated with clear fittings. signage.

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DRS 219-2: 2017


9.14 Room The main door and Same as for One Star Same as for One Star, Same as for Three Star, Same as for Four Star, Security windows should be of but with higher quality but provision for double but with a functional good quality weather fittings locking system and door electronic surveillance resistant material and lens. systems fitted with secure locks/locking system, providing maximum privacy and security should be installed. 20 20 30 40 50

9.15 Supplies in Approved and sealed Same as for One Star Same as for Two Star. Same as for Three Star, Same as for four Star Bedrooms bottled drinking water but all items should be In addition, hot water but with flowers,

should be supplied daily. of good quality. bottle, extra pillows, chocolates, sweets and Bedside rug for each duvet/ blanket, fruits in season. guest, “Do Not Disturb” tea/coffee tray, and sign, stationery, waste assorted tissue paper, bin, appropriate insect Shoe bags, shoe shining repellent, laundry bags, pads, sewing kits and air-freshening supplies bedroom slippers, and water glasses should should be provided be provided.

20 30 40 50 60

10.0 GUEST BATHROOM(S) 10.1 Bathroom(s) Should be ensuite to each Same as for One Star Same as for One Star Same as for One Star Same as for One Star

guest room 30 30 30 30 30

10.2. Size Bathroom/WC of not less Same as for One Star. Same as for One Star, Same as for Three Star Same as for Four Star than 3½ sq. m. but should be of not but of not less than 6 but should be more less than 5 sq.m. sq.m. spacious.

10 10 20 30 40

10.3. Fittings, Should be modest, Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star More grab rails and Equipment, functional and include a but with a large mirror. but should include an but all equipment but with hair dryers facilities for disabled/ and shower and/or bath tub efficient mechanical air should be of high and telephone handicapped and

Amenities with mixer and splash extraction system and a quality, with Arabic extensions. senior citizens should guard hanging naturally larger mirror. Indirect shower provided be provided. into the shower tray, WC, light fittings are toilet paper holder, hand recommended. Built-in

DRS 219-2: 2017

wash basin with hot and bath tubs should be at cold water, a reasonably least 160 cm. long.


DRS 219-2: 2017


sized mirror, towel rail, grab rail, clothes hook or hanger, and non-slip shower tray. 30 40 60 70 90

10.4. Floors, Walls Good impervious non- Same as for One Star Same as for Two Star, Same as for Three Star, Same as for Four Star. and Ceilings slip materials should be but with better but with higher quality but with superior

used. workmanship and materials. quality materials. The materials used to finish. cover the walls should be at least up to a height of 2.5 metres from the floor.

10 20 30 40 40

10.5 Towels and Should be adequate, of Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star,

Bathrobes good quality material in but of bigger size and but the bath towel but should be of a

good condition, and better quality including should not be of less much higher quality.

changed daily. Bath mat a face towel and a than 80cm x 150cm and

of modest material bathrobe. should be of higher

should be provided quality material,

10 10 20 30 40

10.6 Lighting and Should provide Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star

Ventilation adequate illumination but with improved but of better quality. but with superior

suitable for different materials, fittings, quality fittings.

bathroom uses. There workmanship and

finish.

should be effective

natural and artificial

ventilation.

20 30 40 50 50

10.7 Shaver Shaver outlets should be Same as for One Star. Same as for One Star, Same as for Three Star Same as for Three Star.

Outlets provided in every but should be of

and Sockets bathroom, indicating the superior quality.

voltage supply.

Appropriate sockets

should be provided.

10 10 20 20 20

DRS 219-2: 2017

10.8 Supplies in The following should be Same as for One Star Same as for One Star Same as for Three Star Same as for Three Four

Bathrooms supplied in each but with addition of Star the quality and


DRS 219-2: 2017


bathroom: Ashtray, sanitary bags, paper range should reflect a sanitary bin, soap and tissues and cotton pads. degree of luxury. toilet paper, a water glass per guest and toiletry tray or basket provided. 10 10 20 20 30

10.9 Sanitization Bins, WC, hand wash Same as for One Star. Same as for One Star. Same as for One Star. Same as for One Star. basins, bath tub and shower tray should be sanitized with appropriate detergents and chemicals daily.

20 20 20 20 20

11.0 SUITES 11.1 Size Not essential Not essential Where Suites are Same as for Three Star Same as for Three Star,

provided, the but with more spacious minimum size should rooms of palatial be 24 sq. m. proportions with all prerequisite internationally recognizable standards.

30 30 40

11.2 Regulation Not applicable Not applicable Adequate natural Same as for Three Star Same as for Four Star of ventilation, where but with quality fixtures but with high quality Temperature openable window area and fittings air conditioning

is not of less than 20% systems of floor area and/or sufficient mechanical air conditioning should be provided, so as to maintain a temperature range for the comfort of the guests.

30 35 40

11.3 Facilities Not applicable Not applicable Room service menu, Same as Three Star but Same as for Four Star.

and valet services and mini bar should well

Amenities coffee/tea maker stocked.

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should be provided.

Mini bar should be


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available. Room service

should be provided on

24 hour basis.

40 50 50

11.4 Balconies/ Not applicable Not applicable Should have a terrace Same as for Three Star Same as for Three Star

Terraces or balcony

30 30 30

11.5 Fittings and Not applicable Not applicable Quality dinning table Same as for Three Star Same as for Four Star

Furniture with at least Four but with appropriate

chairs; a dressing table, study facilities, and an

full length mirror, a easy chair. All the

lounge, a coffee and furniture and fittings

study tables, and should be of

computer data points internationally

should be provided. recognizable quality.

50 70 70

11.6 Décor Not applicable Not applicable Appropriate and Same as for Three Star Same as for Four Star

quality decorations but they should be but with a touch of

should be provided. tasteful and elegant. luxury.

40 50 60

11.7 Furnishings Not applicable Not applicable Soft furnishing and Same as for Three Star Same as for Four Star

and Linen curtains should be at but should be of but materials and

least of the ratio of a excellent quality fittings should more

window to curtain of materials and fittings. luxurious.

1:2 ½ with length of 5

cm. above the floor.

Should be well

designed, in

harmonized colour

scheme.

Beddings should be

of good cotton or

linen fabric. Every

bed should have

appropriate size of



DRS 219-2: 2017

should have under-

blankets, two bed


DRS 219-2: 2017


sheets and top blanket or duvet with appropriate pillows. Mosquito net covering the entire bed and long enough to reach the floor. Appropriate curtains and upholstery should be of good quality, finish and well maintained. 50 60 70

11.8 Lighting Not applicable Not applicable Openable window area Same as for Three Star. Same as for Three Star. should not be of less than 20% of floor area. There should be adequate natural lighting. One light fixture for each bed, in addition to the general illumination. Bedside switch and emergency lighting should be provided. Additional light fixtures over the dressing table mirror and portable or other light fixtures suitable for reading, writing, etc. should be provided.

40 40 40

11.9 Sound Not applicable Not applicable Well sound proofed for Same as for Three Star Same as for Three Star Proofing comfort and privacy of

the guest. 30 30 30

11.10 Information Not applicable Not applicable Literature covering Same as for Three Star Same as for Three Star Information concerning

DRS 219-2: 2017

In Suites services, internal travel services directory telephone directory covering such aspects


DRS 219-2: 2017


and Tariffs, menus, as excursion tours, emergency and fire postal services, exist procedures, etc., business centres should should be provided. be provided. Special notice regarding hotel lien and liabilities must be well displayed. All information should be provided in Kiswahili, English/French, and at least One other internationally recognizable language. 20 20 20

11.11 Communication Not applicable Not applicable An electric bell, light Same as for Three Star Same as for Four Star Systems signal or telephone but with telephone but with internet

should be provided in extensions provided in facilities provided on every room for internal all rooms of the Suite. request. communication. In addition, the following should be provided:- Internal telephone connected to external network through the hotel switchboard, or direct dial. Computer data points/hotspots

30 40 50

11.12 Supplies Not applicable Not applicable Approved and sealed Same as for Three Star Same as for Three Star.

in Suites bottled drinking water but with a high quality In addition, all the

supplied daily, bedside assortment of supplies utensils, tools and

rug per guest, “Do Not accessories should be of

Disturb” sign very high quality.

stationery, waste bin,

appropriate insect

repellent, ash trays,

DRS 219-2: 2017

laundry bags, air

freshening supplies,


DRS 219-2: 2017


water glasses, match boxes, and flowers supplied. Tea/coffee tray together with good quality kitchenette utensils, cutlery and crockery should be supplied. 50 60 70

11.13 Change of Not applicable Not applicable Linen should be Same as Three Star Same as for Three Star Linen changed daily or at the

convenience of the guests.

10 10 10

11.14 Room Not applicable Not applicable The main door and Same as for Three Star Same as for Three Star Security windows should be of but with functional

good quality weather electronic surveillance resistant material and systems fitted with secure locks/locking system, providing maximum privacy and security should be installed.

15 15 20

11.15 Bathroom Not applicable Not applicable Should be not less than Same as for Three Star Same as for Four Star Size 10 sq.m. but should be spacious

enough to accommodate a separate bath tub and shower cabin.

70 90 90

11.16 Bathroom Not applicable Not applicable Should have good Same as for Three Star Same as for Four Star

Fittings and quality shower mixers, but should also have a but with palatial

Equipment W.C., bidet/ Arabic shaver magnifying proportions.

shower, hand wash mirror and a shower

basin with a wide top, cubicle. All should be of

wall to wall mirror, very high quality.

spacious bath tub, at

DRS 219-2: 2017

least three towel rails,

amenity tables, hair


DRS 219-2: 2017


dryers and telephone. All should be of high quality. 50 60 80

11.17 Bathroom Not applicable Not applicable There should be good Same as for Three Star Same as for Four Star Supplies quality assorted and but should also have a but luxurious amenity

well stocked toiletry shaver magnifying kit and toiletries should kit. Good quality toilet mirror and a shower be provided paper tissues, sanitary cubicle. bin, two water glasses, robes bathroom rug, shower caps, non-slip rug and slippers, should be provided.

20 30 40

11.18 Bathroom Not applicable Not applicable Good impervious non- Same as for Three Star Same as for Four Star, Floors, slip materials should be but of very high quality but with luxurious Walls and used. The materials material, design, interior design, Ceilings used to cover the walls workmanship and excellent materials,

should be of at least 2.5 finish. workmanship and metres from the floor, finish. and be of good quality, design, workmanship and finish.

30 40 50

11.19 Towels and Not applicable Not applicable A minimum of two sets Same as for Three Star Same as for Four Star Bathrobes of high quality towels but of much higher but of superior quality.

comprised of bath, quality and a bathrobe hand, and face towels, provided. changed on a daily basis, should be provided.

30 40 50

DRS 219-2: 2017


DRS 219-2: 2017


11.20 Bathroom Not applicable Not applicable Appropriate number of Same as for Three Star Same as for Four Star

Lighting lights, One of them but with superior but the design and

and being above the mirror quality fittings and finish of fittings should

Ventilation should be available for finish. reflect a much higher

general illumination of degree of luxury.

the bathroom.

Excellent and efficient

natural ventilation and

mechanical air

extraction system

should be installed.

Electrical lighting

should be of

sufficient wattage.

Adequate socket

outlets, indicating

voltage should be

provided.

40 50 60

11.21 Shaver Not applicable Not applicable High quality sockets Same as for Three Star, Same as for Four Star

Outlets and and shaver outlets, but should be of

Sockets indicating voltage superior quality and

should be provided. sufficient wattage.

20 30 30

12.0 HYGIENE AND SANITATION

12.1 Guest Good impervious non- Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star

Cloakrooms slip material should be but in addition fresh but in addition a well

used for floors and walls. flowers or indoor equipped powder room

The materials used to plants should be should be provided.

cover the wall should be provided.

up to a height of not less

than 1½ metres from the

floor.

Cloakrooms should be

conveniently l ocated to

public areas, properly

ventilated and well lit;

Gender privacy should

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be assured and clearly

indicated;


DRS 219-2: 2017


All doors should be

fitted with appropriate

locks;

All toilets should be

clean and functional;

The following should be

provided and

- maintained:-

Soap dispenser with

- soap,

Disposable tissue,

and/or electric hand

drier

- A hand wash basin

- Running hot and cold

- water.

Toilet paper

- Sanitary bin with liner

- and lid.

Mother and child

- facilities

Coat hangers/hooks

Facilities for the

Disabled/handi-capped;

Individual urinals with

running water and

drainage should be

available.

Toilets should follow

the township buildings

code

The entrance to the

cloakrooms from

adjacent rooms should

have air locks.

30 30 50 60 60

12.2 Staff Should be sufficient in Same as for One Star Same as for One Star Same as for One Star Same as for One Star

Changing/ relation to the number of

Wash Rooms staff, in line with the

Building Code and health

DRS 219-2: 2017

regulations. Should be

clean and well


DRS 219-2: 2017


maintained at all times. Should be provided

with sufficient toilets, showers and individual lockers.

Gender separation and privacy should be observed;

Facilities for the Disabled/handicapped should be provided Amenities should be in keeping with standards of the establishment. 30 30 30 30 30

12.3 Refuse Facilities should meet the Same as for One Star Same as for One Star Same as for One Star but Same as for Four Star Storage and local health standards with evidence for but with a higher Disposal and environmental professional handling display of

protection regulations. professionalism 20 20 20 25 30

12.4 Sewerage Drainage should be Same as for One Star Same as for One Star Same as for One Star Same as for One Star connected to the sewage disposal of the town, where applicable. Where there is no sewerage system, the disposal should be in line with the Building Code and health regulations.

30 30 30 30 30

12.5 Vermin The premises should be Same as for One Star Same as for One Star Same as for One Star Same as for One Star Proofing fumigated regularly in

accordance with health regulations and properly protected against vermin

20 20 20 20 20

12.6 Water There should be Same as for One Star Same as for One Star Same as for One Star Same as for One Star

DRS 219-2: 2017

Supply consistent supply of safe

water conforming to local


DRS 219-2: 2017


and WHO standards. Water from private sources should be regularly treated and appropriately certified by competent National Authority 20 20 20 20 20

12.7 Water Should be adequate to Same as for One Star Should be adequate to Should be adequate to Should be adequate to Storage last for at least two (2) last for at least three (3) last for at least five (5) last for at least seven (7)

day, in case of supply days. days. days. breakdown.

20 20 30 40 50

13.0 SAFETY AND SECURITY

13.1 Fire All material in the Same as for One Star Same as for Three Star Same as for Three Star. Same as for Three Start

Protection establishment should be but fire detectors but with smoke

of fire resistant or should be installed. detectors and

retardant material . sprinklers installed.

Adequate and

appropriate fire fighting

equipment should be

provided and well

maintained, in excellent

condition at all times, in

accordance with local fire

fighting and prevention

by-laws.

Fire alarms should be

installed;

All staff should be

familiar with available

fire fighting equipment

and their use;

Fire drill exercises

should be carried out

regularly;

Every establishment

should have an in-house

core fire fighting team;

DRS 219-2: 2017

Statutory fire safety

notices should be


DRS 219-2: 2017


prominently displayed in guest room and public areas; The hotel must be insured against fire hazards. 20 30 40 40 40

13.2 Electrical All electrical installations Same as for One Star Same as for One Star Same as for Three Star Same as for Three Star Safety should be well but with high quality but with higher quality

maintained, in materials, fittings and materials, fittings and accordance with workmanship workmanship applicable electrical safety laws.

10 10 15 15 20

13.3 Security There should be adequate Same as for One Star Same as for One Star, Same as for Three Star Same as for Three Star, security arrangements but with more but in addition there including the following:- elaborate rapid should be a functional a functional alarm response arrangements electronic surveillance system connected to system in place. external rapid response system; Adequate, properly trained and equipped security personnel.

20 20 30 30 40

13.4 Emergency There should be Same as for One Star. Same as for One Star Same as for Three Star Same as for Four Star Power appropriate alternative but with standby but with standby but with cold rooms,

sources of power, in case generator providing generator sufficient to water pumps and air of failure of main supply. basic lighting in provide lighting in all conditioners connected essential and public areas of the hotel. to emergency power areas back up system

10 10 20 30 40

13.5 First Aid Adequate Aid Kits Same as for One Star Same as for One Star Same as for Three Star Same as for Three Star.Where necessary a should be provided, with but with a Doctor on Clinical Officer/Nurse some of the staff on duty call. should be available. trained in its application techniques.

DRS 219-2: 2017


DRS 219-2: 2017


14.0 SUNDRY SERVICES 14.1 Luggage, Lost There should be a room Same as for One Star. Same as for One Star Same as for One Star Same as for One Star and Found Room for storage of luggage. All lost and found property should be appropriately kept. 10 10 10 10 10

14. 2 Shoe Shine Should be available. Same as for One Star Same as for One Star. Same as for One Star. Same as for Four Star 10 10 10 10 10

14.3 Baby Sitter Experienced Baby Sitter Same as for One Star Same as for One Star Same as for One Star Same as for One Star should be available, with prior arrangement.

10 10 10 10 10 14.4 Room Should be available on Same as for One Star Should be available for Same as for Three Star Same as for Three Star

Service request. 24 hours. 10 10 20 20 20

14.5 Laundry Washing and ironing of Same as for One Star Same as for Two Star Same as for Two Star Same as for Four Star There should be a Par and Dry guest clothes should be but dry cleaning to be but with washing, dry stock of at least Three Cleaning provided, with proper arranged, if not cleaning, ironing and pairs of sheets for each Service storage facilities for Hotel available. pressing services, bed.

Linen and guest clothes available.

10 20 20 30 30 15.0 HUMAN RESOURCE 15.1 Human There should be a Same as for One Star Same as for One Star Same as for One Star Same as for One Star

Resource documented Human Policy Resource Management

Policy specifying:- Terms and conditions of service; Schemes of service; Employee reward/incentive scheme(s); In-house and External training programmes

20 20 20 20 20 15.2 Professional General management of Same as for One Star Same as for One Star The hotel should be Same as for Four Star It is recommended that

Qualifications the establishment should but should be under supervised by a highly but in addition should all managers of

DRS 219-2: 2017

of be under a qualified the supervision of a trained and experienced have a Human accommodation Management person, certified by person suitably trained person, assisted by Resources establishments be


DRS 219-2: 2017


Staff appropriate national and experienced in several persons with Development Manager. members of national authorities. hotel management, relevant professional and/or international assisted by One or qualifications in their professional bodies. more persons with respective fields. similar training. Comprehensive in- Continuous training, house training including in-house programmes should be programmes should be in place. available. 20 20 30 40 50

15.3 Departmental Depending on the size Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star It is recommended that Heads and organizational but each department but with duty manager all heads of

structure of the must be under the available at all times. departments from establishment, there supervision of a person Three Star and above be should be at least one or persons of members of national suitably qualified and appropriate training and/or international experienced person to from a recognized professional bodies. assist in the day to day institution and operations. For experienced, to establishments of 50 maintain very good rooms and above, an service for guests, at all appropriately qualified times. person should supervise each department.

30 30 40 50 50

15.4 Professional All operative staff should Same as for One Star Same as for One Star Same as for One Star but Same as for One Star Appropriate on-job Qualifications possess professional but the proportion of but the proportion of the proportion of but the proportion of training programmes of Operative qualifications and professionally certified professionally certified professionally certified professionally certified should be formulated Staff appropriate experience staff should be at least staff should be at least staff should be at least staff should be 90% and maintained.

to maintain satisfactory 50% 70% 80% services for guests, at all times.

At least 40% of the staff should possess certified qualifications from recognized institutions.

DRS 219-2: 2017


DRS 219-2: 2017


15. 5 Languages The Manager should Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star. have a working but the Manager, but the Manager, knowledge of other Assistant Manager and Assistant Manager and internationally Guest Contact staff Guest Contact staff recognized languages, in should have working should be able to speak addition to knowledge of at least at least One of the English/French and One of the widely recognized international Kiswahili. recognized languages, in addition to international languages English/French and in addition to Kiswahili. English/French and Kiswahili. 20 20 30 40 40

15.6 Health Staff should be medically Same as for One Star. Same as for One Star. Same as for One Star. Same as for One Star. examined regularly, in line with statutory health regulations.

10 10 10 10 10

15.7 Staff Different uniforms for Same as for One Star Same as for One Star. Same as for One Star, Same as for One Star Uniforms each department kept in but of very good quality. but of superior good

good, clean condition, in quality. conformity with safety requirements, should be provided. All staff should have name tags indicating designation. 20 20 20 30 40

15.8 Personal All staff should be well Same as for One Star Same as for One Star Same as for One Star Same as for One Star Grooming groomed, at all times.

10 10 10 10 10

15.9 Dining and A Dining Room of Same as for One Star Same as for One Star Same as for Three Star Same as for Three Star Recreation adequate size in relation but additional in door

Facilities for to the number of staff, and out door Staff well ventilated, lit and entertainment facilities

functionally furnished, should be provided. including basic recreational facilities; clean and well maintained should be

DRS 219-2: 2017

provided. 20 20 30 30 30


DRS 219-2: 2017


16. 0 GENERAL 16.1 Audio Visual Music or radio should be Same as for One Star. Same as for One Star Same as for Three Star Same as for Three Star available in public areas but with multi channel TV 10 10 20 20 20 16.2 Lifts/Elevators Guest lifts should be Same as for One Star. Same as for One Star Same as for Three Star Same as for Four Star. provided for buildings of but with service but Guest lift should four or more storeys, lift/passage provided have luxurious décor including the ground for all floors and features. floor. The local building code should be applied 30 30 40 50 50 16.3 General Should be adequate Same as for One Star Same as for One Star, Same as for Three Stars Same as for Three Stars Stores providing for separation but better organized, of different types of both in terms of goods merchandise/goods, well segregation, layout and ventilated and management maintained. Proper shelving and cabinets should be available

20 20 30 30 30 16. 4 ‘Courtesy of Smoking and non- Same as for One Star Same as for One Star Same as for One Star Same as for One Star Choice’ smoking zones should be identified and clearly indicated. 20 20 20 20 20 16.5 Parking Space Adequate parking space, Same as for One Star Same as for One Star. Same as for One Star but Same as for Four Star. The number of parking in relation to the number in addition the surface spaces should be in of rooms and in close of the parking space conformity with proximity of the hotel, should be well paved, local/national building should be provided. marked and secured. code. Covered parking Special parking and Sufficient and marked will be an added access for the walkways should be advantage. disabled/hand-capped designated. should be provided.

20 20 20 30 30 16.6 Shopping Not essential Not essential A boutique stocking Same as for Three Star Same as for Four Star. Facilities items convenient for but with wider variety travellers, should be of gifts and souvenir

DRS 219-2: 2017

available. items. 20 30 30 TOWN HOTELS CRITERIA 33

DRS 219-2: 2017


16.7 Taxi Services Should be available on Same as for One Star Same as for One Star Same as for Three Star. Same as for Three Star. call but an appointed taxi service should be provided. 10 10 20 20 20

16.8 Guest Services to areas of Same as for One Star Same as for One Star Same as for One Star Same as for One Star Transport interest for the Service convenience of guests

should be available 20 20 20 20 20

16.9 Entertainment Not essential Not essential Some form of Same as for Three Star Same as for Four Star

and Recreation entertainment should but with a variety of but with top range of

be provided. entertainment, which entertainment

could include live music

20 30 40

16.10 Outdoor Not essential. Not essential. Where land is Same as for Three Star Same as for Four Star

Areas available, landscaping but with very good

should be done and be landscaping with

well maintained. aesthetic appeal.

30 40 40

16.11 Swimming Where applicable, a Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star.

Pool swimming pool of but the design, but should not be of but with a pool of not

adequate size should be facilities, amenities, less than seventy five less than One hundred

provided and well and quality of (75) square metres, (100) square metres and

maintained to ensure materials, structures, high standard of design

safety of swimmers. The fixtures and and finish. The water

pool should have as equipment, should be temperature should be

minimum:- of good. regulated

Treatment room and

filtration plant

Beds and mattresses

Separate changing

rooms for men and

women should be

provided.

A separate pool/area

for children

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Clear markings to

indicate depth at


DRS 219-2: 2017


different points Suitably trained and

equipped attendants/Life Guards 20 20 40 50 50

16.12 Hotel Hotel should be covered Same as for One Star Same as for One Star Same as for One Star Same as for One Star Insurance by public liability

insurance and other statutory insurance policies.

30 30 30 30 30

16.13 Health Club Optional, but where it Same as for One Star Same as for One Star Same as for Three Star Same as for Three Star exists, it should be well but with Steam bath, but with a wider range equipped with a suitably whirlpool and massage of luxurious facilities trained instructor. parlour provided.

20 20 30 30 40

END

DRS 219-2: 2017


DRS 219-2: 2017

ANNEX B

(Normative)

CRITERIA GRADING VACATION HOTELS


1.0 LOCATION 1.1 Location The location of the Same as for One Star Same as for One Star, Same as for Three Star Same as for Three Star

establishment should be but should be in close suitable for a Vacation proximity to the main Hotel. attraction to the area and offer easy accessibility, safety, comfort and tranquility.

10 10 20 20 20

1.0 Site and Its entrance should be Same as for One Star Same as One Star but Same as for Three Star Same as for Four Star Appropriate

Environment suitable, in harmony with the the locality and the but the locality and the authorities in member

natural and built up environment including environment including states should set aside

environment and in the outlook should be the outlook should be the sites suitable for

conformity with the building suitable for a hotel of suitable for a hotel of hotel building/

and development regulations internationally high internationally development.

applicable to the locality. recognizable standards recognizable standards Environmental

assessment must be

20 20 40 40 60

done.

VACATION HOTELS CRITERIA 1

DRS 219-2: 2017

EAST AFRICAN COMMUNITY, 2009 SECTION- ITEM ONE STAR TWO STAR THREE STAR FOUR STAR FIVE STAR REMARKS

2.0 BUILDING 2.1 Autonomy of There should be separate and Same as for One Star Same as for One Star Same as for Three Star, The whole building Building independent access for the but all rooms should but in addition should should be completely hotel guests and for be approached be semi-detached from detached deliveries. through a corridor other buildings. except for cottages. 20 20 50 60 90

2.2 Design and In conformity with the Same as for One Star. Same as for One Star Same as for Three Star Same as for Four Star Architectural Building Code and other but with a more but the architectural but should have Features existing building regulations, attractive architectural features, construction unique, elegant and

modest in style and beauty design and finish. and finish of the distinctive features in and structurally sound. building in relation to complete harmony Should be in harmony with the environment with the environment. the physical built-up, natural, should be of greater social and cultural harmony and appeal. environment.

20 20 30 40 50

2.3 Capacity The hotel should have at least Same as One Star. Same as for One Star. Same as for One Star. Same as for One Star. ten (10) lettable accommodation units.

10 10 10 10 10

11.1 Corridors, Corridors and staircases Same as for One Star. Same as for One Star Same as for three Star Same as for Four Star Staircases, should allow easy passage but good finish and but with offering but of very high

Hallways and and be well lit. Side railings some decoration. wider passage and quality Walkways should be provided and there with high quality

should be a gentle slope for finishes, decoration staircases. Should be well and maintenance. maintained and protected from rain.

10 10 20 30 40

3. 0 FRONT OFFICE 3.1 Reception An appropriate area suitably Same as One Star Same as for One Star Same as for Three Star Same as Four Star.

Area designed for receiving of but a separate but customer guests should be available. concierge service area service/public relation should be provided. table should be provided to assist guests.

DRS 219-2: 2017

10 10 30 40 40 VACATION HOTELS CRITERIA 2

DRS 219-2: 2017


3.2 Information Appropriate and relevant Same as One Star Same as for One Star Same as for Three Star. Same as Three Star. Services guest information should be but in addition available, including:- information should Tourism service providers cover a wider and Emergency and fire exit varied range such as procedures etc. medical and other Literature covering social services services, internal telephone available within the directory;. locality. Special notice regarding the hotel lien should be displayed. All information should be in English/French, Kiswahili, and at least one other internationally recognizable language. 20 20 30 30 30

3.3 Hours of At least eighteen (18) hours. Same as for One Star Twenty four (24) Same as for Three Star Same as for Three Star Service hours.

10 10 20 20 20 3.4 Paging A simple, functional paging Same as for One Star Professional discrete Same as for Three Star Same as for Three Star

Systems system should be available paging system should be used.

10 10 20 20 20 3.5 Safe Deposit Should be available, in the Same as for One Star Individual safe deposit Same as for Three Star Same as for Three Star There should be

Service proportion of at least one box box should be sufficient arrangement for every five rooms. provided in the guest for the safe keeping of rooms large valuables.

20 20 40 40 40

6.2 Foreign Foreign exchange services Same as for One Star Same as for One Star Same as for One Star Same as for One Star Exchange should be provided.

Services 10 10 10 10 10

3.7 Concierge Adequate number of bellboys Same as for One Star Bellboys available for Same as for Three Star, Same as for Four Star Services should be available for 24 hours. but with doorman

eighteen (18) hours. available.

DRS 219-2: 2017


DRS 219-2: 2017


3. 8 Languages Front office staff should be Same as for One Star Same as for One Star Same as for Three Star Same as for Three Star. able to communicate but the head of English/French and department and some Kiswahili. staff should be able to communicate at least one foreign internationally recognized language in addition to English/French. 10 10 20 20 20

3.9 Communication Should be available and Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star Services include at least telephone but should include but with a fully

and postal services. internet services. equipped Business Centre.

20 20 30 40 40

4. 0 LOBBY/LOUNGE/PUBLIC AREA(S) 4.1 Lobby/Lounge/ Should be available, modest Same as for One Star, Same as for Two Star Same as for Three Star Same as for Four Star

Public Areas in design, functional and in but with better design. but exclusively but with excellent but with very high line with applicable designed for and used design, material, degree of luxury, Building Code by guests. workmanship, elegant ambiance and beauty. finish and high degree of luxury.

10 15 20 30 40

4.2 Size of Should be proportionate to Same as for One Star Same as for One Star Same as for One Star Same as for Four Star Lobby/lounge the capacity of the but should be more

establishment. spacious. 10 10 10 20 20

4.3 Amenities and The size and range of Same as for One Star, Same as for Two Star, Same as for Three Star Same as for Two Star Accessories accessories should be but should be of wider but in addition reading but should be of but should be of

proportionate to the size of range and quality. and writing facilities greater range and greater range and the hotel and the needs of and materials should higher quality higher quality customers, including the be available disabled

10 20 30 40 50

DRS 219-2: 2017


DRS 219-2: 2017


4.4 Furniture and Should be simple, blending Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star Decor with the natural and cultural but of better range and but of wider range, but should be more but generously environment, adequate, of quality higher quality and comfortable, of very furnished, with good quality, functional and comfort high quality and in attention to detail, well maintained excellent condition comfort and elegance 10 20 30 40 50

4.5 Regulation of Where applicable, adequate Same as for One Star Same as for One Star Same as for Two Star Same as for One Star Temperature natural ventilation, and/or but with quality but with high quality

sufficient mechanical fixtures and fittings air conditioning ventilation should be systems provided

30 30 35 40 40

4.6 Floors, Walls and Should be of good quality, of Same as for One Star Same as for Two Stars. Same as for Three Star Same as for Four Star Ceilings permanent and impervious but all materials and Floors, walls and but with a degree of but with highest

material and well maintained. finish should be of ceilings should be of luxury in the quality, standard of palatial High standards of cleanliness better quality. high quality material, material, designs, elegance and quality. with proper attention to excellent finish and workmanship and hygiene. well maintained at all finish. times.

20 30 40 50 60

4.7 Lighting Should be adequate natural Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star. and/or artificial. but with better quality but lighting and but with very high light fittings. fittings should be quality standard of tasteful to provide a fittings. pleasant ambiance. 10 20 30 40 40

4.8 Telephone Public telephone services Same as for One Star Same as for Two Star, Same as for Three Star. Same as for Three Star. Facilities should be available. but with adequate and but should include

functional internal direct dialing. communication system.

10 20 30 30 30 4.9 Refreshments Should be available and Same as for One Star. Same as for One Star Same as for Three Star Same as for Three Star

easily accessible for at least 16 but should be, hours a day. available in a wider range.

DRS 219-2: 2017


DRS 219-2: 2017


4.10 Minimum Size Minimum size of Same as for One Star. Same as for One Star Same as for Three Star Same as for Four Star of Public lobby/lounge/area, bar and but minimum size but minimum size but minimum size Rooms covered terraces should be as should not be less than should not be less than should not be less than per the building code but in an aggregate of 1 sq. an aggregate of 1½ sq. an aggregate of 2 sq. any case not less than an m. per guest bed. m. per guest bed. m. per guest bedroom. aggregate of ½ sq. m. per guest bed. 30 30 40 50 60

5.0 FUNCTION ROOM(S) (Briefings, Conferences, Banquets etc) 5.1 Features and At least One multi-purpose Same as for One Star. At least One large Same as for Three Star Same as for Four Star Facilities room with good furniture to room of not less than but with at least One but of very high

match the general standard of 75 sq. m. comfortably large room of not less quality audiovisual the hotel. furnished, sound 75 sq. m. and at least and internet facilities. . proofed and well two smaller ones, both maintained. carpeted, well lit and maintained. High quality furniture furnishings and fittings. Acoustically sound, and fully equipped with public address system.

20 20 40 60 70

6.0 RESTAURANTS 6.1 Features and At least one restaurant, well Same as for One Star. Same as for One Star Same as for Three Star Same as for Four Star

Facilities furnished, ventilated, lit and but with a coffee shop but with at least two but with a minimum of maintained. Total seating and/or a snack bar. restaurants plus a two restaurants capacity should be at least Total seating capacity, coffee shop. Total offering different 30% of the bed capacity should be at least 40% seating capacity cuisine and services. of the bed capacity. should be at least 80% Rich of bed capacity. a la carté Menu should be available

20 20 40 60 70

1.0 Furniture, Should be adequate, Same as for One Star Same as for two Star Same as for Three Star Same as for Four Star Equipment and functional, comfortable, clean but all of better but all should be of but luxurious and but distinctively Accessories appropriate, of good quality, quality. superior quality more elegant. luxurious and elegant

taking into consideration the needs of Children, Disabled/

DRS 219-2: 2017

Handicapped persons .40 50 60 70 80 VACATION HOTELS CRITERIA 6

DRS 219-2: 2017


6.3 Interior Décor Should be modest, of good Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star quality and functional, with but of better range and but of wider range, but should be more but generously harmony of colours. quality higher quality and comfortable, of very furnished, with comfort high quality and in attention to detail, excellent condition comfort and elegance 20 30 40 50 60

6.4 Floors, Walls Woodwork and fittings Same as One Star. Same as for One Star Same as for Three Star Same as for Four Star Carpets where and Ceilings should be of good quality but with walls, floors, but of very high but should be of provided should have

materials and in good ceilings and fittings of quality materials and excellent quality, synthetic content not condition. very good quality finishing. If wall to design and finish exceeding 20%. All materials and finish wall carpeting is used, other material to be then this should be flame/fire proof. very well fitted and maintained

20 20 40 50 60

6.5. Menu Priced menu cards should be Same as for One Star Same as for Two Star Same as for Three Star Same as Four Star, but available with a modest but with better quality but with at least a four but with superior featuring excellent selection of local and presentation and course menu and quality cuisine, wide cuisine and very rich international dishes with at choice wider selection of choice of both à la carté bar and wine list. least three courses and a dishes and beverages and table d’hôte of at beverage list. least five courses and a rich bar and wine list.

10 20 30 40 50

6.6 Lighting Should be adequate, natural Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star and/or artificial, with level of but light fittings but lighting and but with very high artificial illumination should be of better fittings should be quality standard of controllable. quality tasteful to provide a fittings and finish pleasant ambiance

20 30 40 50 50

6.7 Service Stations Should be well appointed Same as for One Star. Same as for One Star. Same as for One tar. Same as for One Star and proportional to seating capacity. 10 10 10 10 10

DRS 219-2: 2017


DRS 219-2: 2017


6.8 Regulation of Where applicable, adequate Same as for One Star Same as for One Star Same as for Two Star Same as for One Star Temperature natural ventilation, and/or but with quality but with high quality sufficient mechanical fixtures and fittings air conditioning ventilation should be systems provided 30 30 35 40 40

7.0 BAR(S)

7.1 General Features At least one bar, conveniently Same as for One Star. Same as for One Star Same as for Three Star Same as for Four Star and located near the restaurant but more spacious and but with at least two but with a higher

Facilities and/or lounge, or may be with a better ambiance bars, all elegant and degree of creativity, part of the restaurant and facilities to spacious ambiance and comfort. prepare non-stocked refreshments. Where the bar is for residents only, a public bar should be provided.

20 20 30 50 60

7.2. Floors, Walls, Woodwork and fittings Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star Ceilings and should be modestly but with more but with very high but with excellent but with luxurious Decorations decorated, of fine finish, attractive decoration, quality finishes. design and finish finish and décor.

functional and well tasteful finishes and offering a higher maintained. designs. degree of comfort.

20 30 40 60 80

7.3 Lighting Should be adequate, natural Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star and/or artificial, with level of but light fittings but lighting and but with very high artificial illumination should be of better fittings should be quality standard of controllable. quality tasteful to provide a fittings and finish pleasant ambiance

20 30 40 50 50

7.4 Regulation of Where applicable, adequate Same as for One Star Same as for One Star Same as for Two Star Same as for One Star Temperature natural ventilation, and/or but with quality but with high quality

sufficient mechanical fixtures and fittings air conditioning ventilation should be systems provided

20 20 25 30 30

DRS 219-2: 2017


DRS 219-2: 2017


7.5 Furniture and Should be adequate, modest, Same as for One Star Same as for Two Star Same as for Three Star, Same as for Four Star. Equipment comfortable and of good but should be of better but should be of but with a touch of quality. An ice-making quality. distinctively higher luxury. machine of adequate capacity quality, offering and a double bowl sink with greater comfort. bottle brush, hot and cold running water are essential. 30 40 50 70 70

7.6 Beverage Adequate refrigeration Same as for One Star Same as for One Star Same as for Three Star Same as for Three Star Cooling /cooling should be available but with extensive and Systems and storage of wines should varied cooling systems be done professionally. to meet demand of various storage and cooling requirements.

20 20 30 30 30 7.7 Glassware Stocks should be adequate Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star

and appropriate for service of but should be of better but should be of high but should be of different drinks. quality. quality and design. excellent quality in design and finish.

10 20 30 40 40 7.8 Selection of Adequate variety of local and Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star

Drinks and international beverages, but with wide variety but with a wider but with premium but with an extensive Snacks wines and snacks should be and choice selection of beverage, internationally re- selection of premium available. wines, and snacks. known brands brands. available.

10 20 30 40 50 8 .0 KITCHEN 8.1 Size Area including food stores Same as for One Star. Same as for One Star. Same as for One Star Same as for Four Star.

and pantry should be in but area per guest bed proportion to the capacity of should be ¾ sq. m. for the establishment, but shall hotels with more than not be less than half sq. m. 100 beds. per guest bed. 40 40 40 60 60

DRS 219-2: 2017


DRS 219-2: 2017


8.2. Relation to Should be on the same floor Same as for One Star. Same as for One Star, Same as for Three Star. Same as for Three Star. Restaurant as the restaurant/dining but if the kitchen is on room and open directly into another floor, separate the same via airlocks. food lift(s) should be provided. 20 20 40 40 40

8.3. Flow of There should be two Same as One Star Same as for One Star. Same as for One Star. Same as for One Star Food independent access ways to Service facilitate one way movement

between the preparation area and the restaurant/dining room.

30 30 30 30 30

8.4 Organization There should be visible Same as One Star but Same as for Two Star Same as for Three Star Same as for Four Star of the segregation in terms of with different and but highly organized but with sections but labelled and Kitchen working areas for cleaning, appropriate working and departmentalized clearly labelled. screened off where

preparation of meats, areas for preparation applicable. vegetables, fish, poultry and of meats, vegetables, pastries. fish, poultry and pastries.

15 25 30 40 50

8.5 Equipment of Work tops should be of none Same as for One Star. Same as for One Star, Same as for Three Star As for Four Star but Kitchen rusty impervious materials, but each section but with high quality with very high quality

and should include an should be provided tools. tools. adequate number of sinks, with the appropriate with hot and cold running specialized tools. water. Basic utensils, tools and cooking equipment should be provided. All should be of good quality and be kept in good and clean condition.

40 40 60 70 80

DRS 219-2: 2017


DRS 219-2: 2017


8.6. Hand Wash Adequate and separate hand Same as for One Star Same as for One Star. Same as for One Star Same as for One Star Basins wash basins, with at least one located at the entrance, all hygienically controlled, with hot and cold running water, and soap dispensers should be provided. Hygienic means of hand drying should be provided. 20 20 20 20 20

8.7. Ventilation Adequate and efficient Same as for One Star Same as for One Star Same as for One Star Same as for One Star natural and/or mechanical ventilation/fume and hot air extraction should be provided. 40 40 40 40 40

8.8 Waste There should be sufficient Same as One Star Same as for One Star Same as for One Star Same as for One Star Collection number of separate waste and Storage bins preferably for glass,

organic and non-organic material with tight fitting covers, protected from weather and animals. All bins should be lined with appropriate waste bags. Waste must be collected from the kitchen, on a regular basis.

30 30 30 30 30 8.9. Drainage All drains in and around the Same as for One Star Same as for One Star Same as for One Star Same as for One Star

kitchen should be covered and connected to the drainage system of the building via a grease trap. In areas where there is no sewage system, it should be connected to the soakage. All to be maintained in good working condition, at all

DRS 219-2: 2017

times 30 30 30 30 30


DRS 219-2: 2017


8.10 Floors, Walls Should be of impervious Same as for One Star Same as for One Star Same as for Three Star Same as for Three Star and Ceilings materials, non-corrosive and but with high quality non-slip, conducive to easy materials and finish. cleaning. All should be of good workmanship and finish. Excellent levels of hygiene should be observed. Floors should have a gentle slope (minimum 1 in 200) towards the drainage point and the junction between all vertical and horizontal surfaces should be coved 20 20 40 40 40

8.11 Food Storage Should be adequate, Same as for One Star Same as for Two Star Same as for Three Star Same as Four Star

providing for separation of but with controllable but should have but should have

perishables and non- temperature gauges separate distinctly separate

perishables, well ventilated compartments for compartments with

and maintained in hygienic various food stuffs. labeling for various

condition. Built in facilities food stuffs.

for refrigeration, shelving,

pallets and cabinets should be

available.

30 40 50 60 60

8.12 Lighting Should be adequate, Same as for One Star Same as for Two Same as for Three Same as for Four

natural and/or artificial, but light fittings Star but lighting Star but with very Star

with level of artificial should be of better fittings should be high quality

illumination controllable. quality tasteful to provide a standard of fittings

pleasant ambiance and finish

10 15 20 25 25

9.0 GUEST ROOMS

9.1 Minimum Minimum size of bedrooms Minimum size to be 12 Minimum size to be 15 Minimum size to be 20 Minimum size to be 25 Acoustically sound

Size should be 12 sq. m. sq.m. sq.m. sq.m. sq.m. interconnecting doors

in 10% of available

20 20 30 40 50

rooms will attract full

marks.

DRS 219-2: 2017


DRS 219-2: 2017

SECTION - ITEM ONE STAR TWO STAR THREE STAR FOUR STAR FIVE STAR REMARKS 9.0 GUEST ROOMS 9.2. Regulation of Adequate natural ventilation, Same as for One Star Same as for One Star Same as for Two Star Same as for One Star

Temperature where openable window area but with quality but with high quality is not of less than 20% of floor fixtures and fittings air conditioning area and/or sufficient systems mechanical air conditioning should be provided, so as to maintain a temperature range for the comfort of the guests

30 30 35 40 40 9.3. Balconies/ Not essential Not essential At least 50% of the At least 75% of the All rooms should have

Terraces rooms should have rooms should have balconies. balconies. balconies.

20 30 50 9. 4 Fittings, Every room should be fitted Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star

Furniture and with a clean and comfortable but of high quality. but should include a but with valet services but offering a high Equipment bed of not less than 190 cms x computer data point. and coffee tray degree of luxury.

90 cms. Mattress should not provided. Mini bar be less than 15 cms thick with should provide, on two matching pillows. Foam request. rubber or cotton material of high quality is recommended. A wardrobe in each room with at least six hangers, two chairs, one table, bedside mat/rug should be provided. Waste paper baskets, luggage and shoe rack should be provided. All lamps should be shaded TV and telephone should be available.

30 40 50 60 70

DRS 219-2: 2017


DRS 219-2: 2017

SECTION - ITEM ONE STAR TWO STAR THREE STAR FOUR STAR FIVE STAR REMARKS 9.5 Furnishings Soft furnishing and curtains Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star and should be at least of the ratio but should be of high but of significantly but should be of much but with a higher Linen of a window to curtain of 1:2 quality. higher quality. higher quality. degree of luxury. ½ in width and length commencing at 5 cm. above the floor. Should be well designed, in harmonized colour scheme. Beddings should be of good cotton or linen fabric. Every bed should have appropriate size of bed sheets, which can be tucked in. All beds should have under- blankets, two bed sheets and top blanket or duvet with appropriate pillows. Mosquito net covering the entire bed and long enough to reach the floor. Appropriate curtains and upholstery should be of good quality, finish and well maintained. 30 40 50 60 70

9.6 Change of Should be changed after Same as for One Star Same as for One Star Should be changed Same as for Four Star There should be a Par

Linen every two nights of use or daily or as requested or as requested by the stock of at least three

with every new guest. by the guest guest pairs of sheets for each

20 20 20 30 30

bed.

9.7. Décor Should be of good quality, Same as for One Star Same as for Two Star Same as for Three Star Same as Four Star, but

conforming to the social and but tastefully but with a wide range but with a higher evidently more

cultural environment with presented. of decorations. degree of luxurious.

harmony of colours and well sophistication

maintained.

20 30 40 50 60

9.8 Floors, Walls Should be of good finish and Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star

and Ceilings well maintained. but with high quality but with a luxury but of exceptionally

Carpets where applicable, material used. touch in material, high quality material

DRS 219-2: 2017

should be professionally workmanship and and finish.

fitted, with a good under lay finish.


DRS 219-2: 2017

SECTION - ITEM ONE STAR TWO STAR THREE STAR FOUR STAR FIVE STAR REMARKS and should be clean at all the times. Doors and windows should be of quality material. 20 20 40 50 60

9.9 Lighting There should be adequate Same as for One Star. Same as for One Star Same as for Three Star Same as for Three Star natural lighting, where but with additional but with high quality but with much higher openable window area light fixtures over the fittings. quality fittings. should not be of less than dressing table mirror. 20% of floor area. One light Portable or other light fixture for each bed, in fixtures suitable for addition to the general reading, writing, etc. illumination. Bedside switch should be provided. and emergency lighting should be provided.

20 20 30 40 50

9.10 Sound Well sound proofed rooms, Same for One Star Same as for One Star. Same as for One Star. Same as One Star. Proofing for the comfort and privacy

of guests. 30 30 30 30 30

9.11 Information in Literature covering services, Same as for One Star. Same as for One Star. Same as for One Star Same as for One Star Bedrooms internal telephone directory

and Telephone tariffs, menus, emergency and fire exit procedures, etc., should be provided. Special notice regarding hotel lien and liabilities should be well displayed. All information should be provided in Kiswahili, English/French and at least one other internationally recognizable language.

20 20 20 20 20

9.12 An electric bell, light signal or Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star. Communication telephone should be but in addition, the but with extensions

DRS 219-2: 2017

Systems provided in every room for following should be provided in internal communication provided:- bathrooms.


DRS 219-2: 2017

SECTION - ITEM ONE STAR TWO STAR THREE STAR FOUR STAR FIVE STAR REMARKS Internal telephone which can be connected to external network, through the hotel switchboard, or direct dial. Computer data points/hotspots 10 10 30 40 40

9.13 Room Should be numbered, lettered Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star Designation or otherwise designated with but in good quality but of better quality. but of excellent finish.

clear signage. fittings. 10 10 20 30 40

9.14 Room The main door and windows Same as for One Star Same as for One Star, Same as for Three Star, Same as for Four Star, Security should be of good quality but with higher quality but provision for but with a functional

weather resistant material fittings double locking system electronic surveillance and fitted with secure and door lens. systems locks/locking system, providing maximum privacy and security should be installed.

20 20 30 40 50

9.15 Supplies in Approved and sealed bottled Same as for One Star Same as for Two Star. Same as for Three Star, Same as for Four Star Bedrooms drinking water should be but all items should be In addition, hot water but with flowers, but with assorted

supplied daily. Bedside rug of good quality. bottle, extra pillows, chocolates, sweets and chocolates for each guest, “Do Not duvet/ blanket, fruits in season. Disturb” sign, stationery, tea/coffee tray and waste bin, appropriate insect assorted tissue paper repellent, laundry bags, air- should be provided. freshening supplies and Shoe bags, shoe water glasses should be shining pads, sewing provided. kits and bedroom slippers, should be provided

DRS 219-2: 2017


DRS 219-2: 2017

SECTION - ITEM ONE STAR TWO STAR THREE STAR FOUR STAR FIVE STAR REMARKS 10.0 GUEST BATHROOM(S) 10.1 Bathroom(s) Should be ensuite to each Same as for One Star Same as for One Star Same as for One Star Same as for One Star guest room 30 30 30 30 30

10.2 Size Bathroom/WC of not less Same as for One Star. Same as for One Star, Same as for Three Star Same as for Four Star than 3½ sq. m. but should be of not but of not less than 6 but should be more less than 5 sq.m. sq.m. spacious.

10 10 20 30 40

10.3 Fittings, Should be modest, functional Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star More grab rails and Equipment, and include a shower and/or but with a large but should include an but all equipment but with hair dryers facilities for disabled/ and bath tub with mixer and mirror. efficient mechanical air should be of high and telephone handicapped and Amenities splash guard hanging extraction system and quality, with Arabic extensions. senior citizens should

naturally into the shower a larger mirror. shower provided be provided. tray, WC, toilet paper holder, Indirect light fittings hand wash basin with hot are recommended. and cold water, a reasonably Built-in bath tubs sized mirror, towel rail, grab should be at least 160 rail, clothes hook or hanger, cm. long. and non-slip shower tray.

30 40 60 70 90

10.4 Floors, Walls Good impervious non-slip Same as for One Star Same as for Two Star, Same as for Three Star, Same as for Four Star. and Ceilings materials should be used. but with better but with higher quality but with superior

The materials used to cover workmanship and materials. quality materials. the walls should be at least finish. up to a height of 2.5 meters from the floor.

10 20 30 40 40

10.5 Towels and Should be adequate, of good Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star, Bathrobes quality material in good but of bigger size and but the bath towel but should be of much

condition, and changed daily. better quality should not be of less higher quality. Bath mat of modest material including a face towel than 80cm x 150cm should be provided and a bathrobe. and should be of higher quality material,

DRS 219-2: 2017


DRS 219-2: 2017

SECTION - ITEM ONE STAR TWO STAR THREE STAR FOUR STAR FIVE STAR REMARKS 10.6 Lighting and Should provide adequate Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star Ventilation illumination suitable for but with improved but of better quality. but with superior different bathroom uses. material s, fittings, quality fittings. There should be effective workmanship and natural and artificial finish. ventilation. 20 30 40 50 50

10.7 Shaver Shaver outlets should be Same as for One Star. Same as for One Star, Same as for Three Star Same as for Three Star. Outlets provided in every bathroom, but should be of and Sockets indicating the voltage supply. superior quality.

Appropriate sockets should be provided.

10 10 20 20 20

10.8 Supplies in The following should be Same as for One Star Same as for One Star Same as for Three Star Same as for Three Four Bathrooms supplied in each bathroom: but with addition of Star the quality and

Sanitary bin, soap and toilet sanitary bags, bath range should reflect a paper, a water glass per guest room slippers, shower degree of luxury. and toiletry tray or basket cap, paper tissues and provided. cotton pads.

10 10 20 20 30

10.9 Sanitization Bins, WC, hand wash basin, Same as for One Star. Same as for One Star. Same as for One Star. Same as for One Star. bath tub and shower tray should be sanitized with appropriate detergents and chemicals daily.

20 20 20 20 20

11.0 SUITES 11.1 Minimum Size Not essential Not essential Minimum size should Same as for Three Same as for Three Star,

be not less than 24 sq. Star but with more m. spacious rooms of palatial proportions with all prerequisite internationally recognizable standards.

DRS 219-2: 2017

30 30 40 VACATION HOTELS CRITERIA 18

DRS 219-2: 2017

SECTION - ITEM ONE STAR TWO STAR THREE STAR FOUR STAR FIVE STAR REMARKS 11.2 Regulation of Not applicable Not applicable Adequate natural Same as for Three Star Same as for Four Star Temperature ventilation, where but with quality but with high quality openable window area fixtures and fittings air conditioning is not of less than 20% systems of floor area and/or sufficient mechanical air conditioning should be provided, so as to maintain a temperature range for the comfort of the guests. 30 35 40

11.3 Facilities Not applicable Not applicable Room service menu, Same as Three Star but Same as for Four Star. and Amenities valet services and mini bar should well

coffee/tea maker stocked. should be provided. Mini bar should be available. Room service should be provided on 24 hour basis.

40 50 50

11.4 Balconies/ Not applicable Not applicable Should have a terrace Same as for Three Star. Same as for Three Star Terraces or balcony

30 30 30 11.5 Fittings and Not applicable Not applicable Quality dining table Same as for Three Star Same as for Four Star

Furniture with at least Four but with appropriate chairs; a dressing table, study facilities, and an full length mirror, a easy chair. All the lounge, a coffee and furniture and fittings study tables, and should be of computer data points internationally should be provided. recognizable quality.

50 70 70

11.6 Décor Not applicable Not applicable Appropriate and Same as for Three Star Same as for Four Star quality decorations but they should be but with a touch of should be provided. tasteful and elegant. luxury.

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40 50 60 VACATION HOTELS CRITERIA 19

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SECTION - ITEM ONE STAR TWO STAR THREE STAR FOUR STAR FIVE STAR REMARKS 11.7 Furnishings Not applicable Not applicable Soft furnishing and Same as for Three Star Same as for Four Star and Linen curtains should be at but should be of but materials and least of the ratio of a excellent quality fittings should more window to curtain of materials and fittings. luxurious. 1:2 ½ in width and length starting from 5 cm. above the floor. Should be well designed, in harmonized colour scheme. Beddings should be of good cotton or linen fabric. Every bed should have appropriate size of bed sheets, which can be tucked in. All beds should have under- blankets, Two bed sheets and top blanket or duvet with appropriate pillows. Mosquito net covering the entire bed and long enough to reach the floor. Appropriate curtains and upholstery should be of good quality, finish and well maintained. 50 60 70

11.8 Lighting Not applicable Not applicable There should be Same as for Three Star. Same as for Three Star

adequate natural

lighting whereby

window area should

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not be less than 20% of

the floor area. One


DRS 219-2: 2017

SECTION - ITEM ONE STAR TWO STAR THREE STAR FOUR STAR FIVE STAR REMARKS light fixture for each bed, in addition to the general illumination. Bedside switch and emergency lighting should be provided. Additional light fixtures over the dressing table, mirror and portable or other light fixtures suitable for reading, writing, etc. should be provided. 40 40 40

11.9 Sound Not applicable Not applicable Well sound proofed Same as for Three Star Same as for Three Star Proofing room for comfort and

privacy of the guest. 30 30 30

11.10 Information Not applicable Not applicable Literature covering Same as for Three Star Same as for Three Star Information in Suites services, internal concerning travel

telephone directory services directory and tariffs, menus, covering such aspects emergency and fire as excursion tours, exit procedures, etc., postal services, should be provided. business centres Special notice should be provided. regarding hotel lien and liabilities must be well displayed. All information should be provided in Kiswahili, English/French, and at least one other internationally recognizable language.

20 20 20

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SECTION - ITEM ONE STAR TWO STAR THREE STAR FOUR STAR FIVE STAR REMARKS 11.11 Communication Not applicable Not applicable An electric bell, light Same as for Three Star Same as for Four Star Systems signal or telephone but with telephone but with internet should be provided in extensions provided in facilities provided on every room for all rooms of the Suite. request. internal communication. In addition, the following should be provided:- Internal telephone connected to external network through the hotel switchboard, or direct dial. Computer data points/hotspots. 30 40 50

11.12 Supplies Not applicable Not applicable Approved and sealed Same as for Three Star Same as for Three Star. in Suites bottled drinking water but with a high quality In addition, all the

supplied daily, assortment of supplies utensils, tools and bedside rug per guest, accessories should be ‘Do Not Disturb’ sign of very high quality. stationery, waste bin, appropriate insect repellent, laundry bags, air freshening supplies, water glasses, torch/lamp, match boxes, and flowers supplied. Tea/coffee tray together with good quality kitchenette utensils, cutlery and crockery should be supplied.

50 60 70 11.13 Change of Not applicable Not applicable Linen should be Same as Three Star Same as for Three Star

Linen changed daily or at the convenience of the

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guests. 40 40 40


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SECTION - ITEM ONE STAR TWO STAR THREE STAR FOUR STAR FIVE STAR REMARKS 11.14 Room Not applicable Not applicable The main door and Same as for Three Star Same as for Three Star Security windows should be of but with functional good quality weather electronic surveillance resistant material and systems fitted with secure locks/locking system, providing maximum privacy and security should be installed. 15 15 20

11.15 Bathroom Not applicable Not applicable Should be of not less Same as for Three Star Same as for Four Star Size than 10 sq.m. but should be spacious


70 90 90

11.16 Bathroom Not applicable Not applicable Should have good Same as for Three Star Same as for Four Star Fittings and quality shower mixers, but should also have a but with palatial

Equipment W.C., bidet/Arabic shaver magnifying proportions. shower, hand wash mirror and a shower basin with a wide top, cubicle. All should be wall to wall mirror, of very high quality. spacious bath tub, at least three towel rails, amenity tables, hair dryers and telephone. All should be of high quality.

50 60 80

11.17 Bathroom Not applicable Not applicable There should be good Same as for Three Star Same as for Four Star Supplies quality assorted and but should also have a but luxurious amenity

well stocked toiletry shaver magnifying kit and toiletries kit. Good quality toilet mirror and a shower should be provided paper tissues, sanitary cubicle. bin, two water glasses, bathroom rug, shower caps, non-slip rug, slippers and robes,

DRS 219-2: 2017

should be provided. 20 30 40


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SECTION - ITEM ONE STAR TWO STAR THREE STAR FOUR STAR FIVE STAR REMARKS 11.18 Bathroom Not applicable Not applicable Good impervious non- Same as for Three Star Same as for Four Star, Floors, Walls and slip materials should but of very high but with luxurious Ceilings be used for floors and quality material, interior design, walls. The materials design, workmanship excellent materials, used to cover the walls and finish. workmanship and should be of at least finish. 2.5 metres from the floor, and should be of good quality, design, workmanship and finish. 30 40 50

11.19 Towels and Not applicable Not applicable A minimum of two Same as for Three Star Same as for Four Star

Bathrobes sets of high quality but of much higher but of superior quality.

towels, comprised of quality.

bath, hand, and face

towels, changed on a

daily basis, should be

provided.

30 40 50

11.20 Lighting Not applicable Not applicable Appropriate number Same as for Three Star Same as for Four Star

and Ventilation of lights, One of them but with superior but the design and

being above the mirror quality fittings and finish of fittings

should be available for finish. should reflect a much

general illumination of higher degree of

the bathroom. luxury.



mechanical air

extraction system


Electrical lighting

should be of

sufficient wattage.

Adequate socket

outlets, indicating

voltage should be

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provided. 50 60

40


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SECTION - ITEM ONE STAR TWO STAR THREE STAR FOUR STAR FIVE STAR REMARKS 11.21 Shaver Not applicable Not applicable High quality sockets Same as for Three Star, Same as for Four Star Outlets and and shaver outlets, but should be of Sockets indicating voltage superior quality and should be provided. sufficient wattage. 20 30 30


12.1 Guest Good impervious non-slip Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star

Cloakrooms material should be used for but in addition fresh but in addition a well

floors and walls. The flowers or indoor equipped powder

materials used to cover the plants should be room should be

wall should be to a height of provided. provided.

not less than 1½ metres from

the floor.


conveniently located to



Gender privacy should be

assured and clearly

indicated;

All doors should be fitted

with appropriate locks;

All toilets should be clean

and functional;


provided and maintained:-

- Soap dispenser

with soap,

- Disposable tissue, and/or

electric hand drier

- A hand wash basin

- Running hot and cold water.

- Toilet paper

- Sanitary bin with liner and

lid.

- Mother and child facilities

- Coat hangers/hooks

Facilities for the

Disabled/hand-capped;

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running water and


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SECTION - ITEM ONE STAR TWO STAR THREE STAR FOUR STAR FIVE STAR REMARKS drainage should be available.

Toilets should follow the township buildings code The entrance to the cloakrooms from adjacent rooms should have air l ocks 30 30 50 60 60

12.2 Staff Should be sufficient in Same as for One Star Same as for One Star Same as for One Star Same as for One Star Changing/Wash relation to the number of Rooms staff, in line with the Building

Code and health regulations. Should be clean and well maintained at all times. Should be provided with sufficient toilets, showers and individual lockers. Gender separation and privacy should be observed; Facilities for the Disabled/hand-capped should be provided. Amenities should be in keeping with standards of the establishment.

30 30 30 30 30

12.3 Refuse Facilities should meet the Same as for One Star Same as for One Star Same as for One Star Same as for Four Star Storage and local health standards and but with evidence for but with a higher Disposal environmental protection professional handling display of

regulations. professionalism 20 20 20 25 30

12.4 Sewerage Drainage should be Same as for One Star Same as for One Star Same as for One Star Same as for One Star connected to the sewage disposal of the town, where applicable; where there is no sewerage system, the disposal should be in line with the Building Code and

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health regulations. 30 30 30 30 30


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SECTION - ITEM ONE STAR TWO STAR THREE STAR FOUR STAR FIVE STAR REMARKS

12.5 Vermin The premises should be Same as for One Star Same as for One Star Same as for One Star Same as for One Star

Proofing fumigated regularly in

accordance with health

regulations and properly

protected against other

vermin

20 20 20 20 20

12.6 Water Supply There should be consistent Same as for One Star. Same as for One Star Same as for One Star Same as for One Star

supply of safe water

conforming to local and

WHO standards. Water

from private sources

should be regularly

treated and appropriately

certified by competent

National Authority

20 20 20 20 20

12.7 Water Storage Should be adequate to last for Should be adequate to Should be adequate to Should be adequate to Same as for Four Star

at least one (1) day, in case of last for at least three last for at least five (5) last for at least seven

supply breakdown. (3) days. days. (7) days.

20 30 40 50 50


13.1 Fire Protection All material in the Same as for One Star Same as for Three Star Same as for Three Star. Same as for Three Star

establishment should be of but fire detectors but with smoke

fire resistant or retardant should be installed. detectors and

material. Adequate and sprinklers installed.


equipment should be

provided and well




fighting and prevention by-

laws.


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installed;

All staff should be familiar


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SECTION - ITEM ONE STAR TWO STAR THREE STAR FOUR STAR FIVE STAR REMARKS with available fire fighting equipment and their use;

Fire drill exercises should be carried out regularly;

Every establishment should have an in-house core fire fighting team;

Statutory fire safety notices should be prominently displayed in guest room and public areas;

The hotel must be insured against fire hazards. 20 30 40 40 40

13.2 Electrical All electrical installations Same as for One Star Same as for One Star Same as for Three Star Same as for Three Star

Safety should be well maintained, in but with high quality but with higher quality

accordance with applicable materials, fittings and materials, fittings and

electrical safety laws. workmanship workmanship

10 10 15 15 20

13.3 Security There should be adequate Same as for One Star Same as for One Star, Same as for Three Star Same as for Three Star,

security arrangements but with more but in addition there

including the following:- elaborate rapid should be a functional

a functional alarm system response arrangements electronic surveillance

connected to external rapid system in place.

response system;

adequate, properly trained

and equipped security

personnel. 20 30 30 40

20

13.4 Emergency There should be appropriate Same as for One Star. Same as for One Star Same as for Three Star Same as for Four Star

Power alternative sources of power, but with standby but with standby but with cold rooms,

in case of failure of main generator providing generator sufficient to water pumps and air

supply. basic lighting in provide lighting in all conditioners connected

essential and public areas of the hotel. to emergency power

areas back up system

20 20 30 50 60

13.5 First Aid Adequate Aid Kits should be Same as for One Star Same as for One Star Same as for Three Star Same as for Three Star. Where necessary, a

provided, with some of the but with a Doctor on Clinical Officer/Nurse

staff on duty trained in its call. should be available.

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application techniques.

10 10 20 20 20


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SECTION - ITEM ONE STAR TWO STAR THREE STAR FOUR STAR FIVE STAR REMARKS

14.0 SUNDRY SERVICES

14.1 Luggage, There should be a room for Same as for One Star. Same as for One Star Same as for One Star Same as for One Star

Lost and storage of luggage. All lost

Found Room and found property should

be appropriately kept.

10 10 10 10 10

14. 2 Shoe Shine Should be available. Same as for One Star Same as for One Star. Same as for One Star. Same as for Four Star

10 10 10 10 10

14.3 Baby Sitter Experienced Baby Sitter Same as for One Star Same as for One Star Same as for One Star Same as for One Star

should be available, with

prior arrangement.

10 10 10 10 10

14.4 Room Should be available on Same as for One Star Same as for One Star Same as for Three Star Same as for Three Star

Service request. but should be available

for 24 hrs.

10 10 20 20 20

14.5 Laundry and Washing and ironing of guest Same as for One Star Same as for Two Star Same as for Two Star Same as for Four Star There should be a Par

Dry Cleaning clothes should be provided, but dry cleaning to be but with washing, dry stock of at least Three

Services with proper storage facilities arranged, if not cleaning, ironing and pairs of sheets for each

for Hotel Linen and guest available. pressing services, bed.

clothes available.

10 20 20 30 30

15.0 HUMAN RESOURCE

15.1 Human Resource There should be a Same as for One Star Same as for One Star Same as for One Star Same as for One Star

Policy documented Human

Resource Management Policy

specifying:-

Terms and conditions of

service; Schemes of service;

Employee reward/incentive

scheme(s); In-house and

External training

programmes

DRS 219-2: 2017

20 20 20 20 20


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SECTION - ITEM ONE STAR TWO STAR THREE STAR FOUR STAR FIVE STAR REMARKS 15.2 Professional General management of the Same as for One Star Same as for One Star The hotel should be Same as for Four Star It is recommended that Qualifications of establishment should be but should be under supervised by a highly but in addition should all managers of Management Staff under a qualified person, the supervision of a trained and have a Human accommodation certified by appropriate person suitably trained experienced person, Resources establishments be national authorities. and experienced in assisted by several Development members of national hotel management, persons with relevant Manager. and/or international assisted by One or professional professional bodies. more persons with qualifications in their similar training. respective fields. Continuous training, Comprehensive in- including in-house house training programmes should be programmes should be available. in place. 20 20 30 40 50 15.3 Departmental Depending on the size and Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star It is recommended that Heads organizational structure of but each department but with duty manager all heads of the establishment, there must be under the available at all times. departments from should be at least one supervision of a per Three Star and above suitably qualified and son or persons of be members of experienced person to assist appropriate training national and/or in the day to day operations. from a recognized international For establishments of 50 institution and professional bodies. rooms and above, each experienced, to department should be maintain very good supervised by an service for guests, at appropriately qualified all times. person.

30 30 40 50 50 15.4 Professional All operative staff should Same as for One Star Same as for One Star Same as for One Star Same as for One Star Appropriate on-job Qualifications of possess professional but the proportion of but the proportion of but the proportion of but the proportion of training programmes Operative Staff qualifications and professionally certified professionally certified professionally certified professionally certified should be formulated appropriate experience staff should be at least staff should be at least staff should be at least staff should be 90% and maintained. to maintain satisfactory 50% 70% 80% services for guests, at all times.

At least 40% of the staff should posses certified qualifications from recognized institutions.

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SECTION - ITEM ONE STAR TWO STAR THREE STAR FOUR STAR FIVE STAR REMARKS 15. 5 Languages The Manager should have a Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star. working knowledge of other but the Manager, but the Manager, internationally recognized Assistant Manager and Assistant Manager and languages, in addition to Guest Contact staff Guest Contact staff English/French and should have working should be able to Kiswahili. knowledge of at least speak at least one of one of the the internationally internationally recognized languages, recognized languages, in addition to in addition to English/French and English/French and Kiswahili. Kiswahili. 20 20 30 40 40

15.6 Health Staff should be medically Same as for One Star. Same as for One Star Same as for One Star. Same as for One Star. examined regularly, in line with statutory health regulations.

10 10 10 10 10

15.7 Staff Different uniforms for each Same as for One Star Same as for One Star. Same as for One Star, Same as for One Star Uniforms department kept in good, but of very good but of superior good

clean condition, in conformity quality. quality. with safety requirements, should be provided. All staff should have name tags indicating designation.

20 20 20 30 40

15.8 Personal All staff should be well Same as for One Star Same as for One Star Same as for One Star Same as for One Star Grooming groomed, at all times.

10 10 10 10 10 15.9 Dining and A Dining Room of adequate Same as for One Star Same as for One Star Same as for Three Star Same as for Three Star

Recreational size in relation to the number but in addition other Facilities for of staff, well ventilated, lit indoor and outdoor

Staff and functionally furnished, entertainment facilities including basic recreational should be provided. facilities; clean and well maintained should be provided.

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SECTION - ITEM ONE STAR TWO STAR THREE STAR FOUR STAR FIVE STAR REMARKS 16.0 GENERAL 16.1. Audio Visual Soft background or piped Same as for One Star. Same as for One Star Same as for One Star Same as for One Star music/radio should be but with multi channel available at public areas. TV. 10 10 20 20 20

16.2 ‘Courtesy of ‘Smoking’ and ‘Non- Same as for One Star Same as for One Star Same as for One Star Same as for One Star

Smoking’ zones should be

Choice’ identified and clearly

indicated

20 20 20 20 20

16.3 General Stores Should be adequate Same as for One Star Same as for One Star, Same as for Three Same as for Three Stars providing for separation of but better organized, Stars different types of both in terms of goods merchandise/goods, well segregation, layout ventilated and maintained. and management Proper shelving and cabinets should be available

20 20 30 30 30

16. 4 Lifts/Elevators Guest lifts should be Same as for One Star. Same as for One Star Same as for Three Star Same as for Four Star. provided for buildings of but with service but Guest lift should four or more storeys, lift/passage provided have luxurious décor including ground floor, as for all floors and features per the Building Code.

30 30 40 50 50

16. 5 Parking Adequate parking space, in Same as for One Star Same as for One Star. Same as for One Star Same as for Four Star. The number of parking Facilities relation to the number of but in addition the spaces should be in

rooms and in close proximity surface of the parking conformity with of the hotel, should be space should be well local/national building provided. Special parking paved, marked and code. Covered and access for the secured. Sufficient parking will be an disabled/hand - capped and marked walkways added advantage. should be provided. should be designated.

20 20 20 30 30

16.6 Shopping Adequate shopping facilities Same as for One Star Same as for One Star Same as for Three Star. Same as for Three Star.

Facilities should be available for but with more varied

purchase of toiletries, sports, items such as books,

wear, post cards etc. clothes, magazines etc.

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A gift shop and beauty


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SECTION - ITEM ONE STAR TWO STAR THREE STAR FOUR STAR FIVE STAR REMARKS saloon is recommended. Drug store/pharmacy will be an added advantage. 10 10 20 20 20

16. 7 Taxi Service Should be available on call. Same as for One Star. Same as for One Star Same as for Three Star. Same as for Three Star. but an appointed taxi service should be provided.

10 10 20 20 20

16.8 Guest Services to areas of interest Same as for One Star Same as for One Star Same as for One Star Same as for One Star Transport for the convenience of guests

should be available 20 20 20 20 20

16. 9 Entertainment Some form of entertainment Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star and should be provided. but with properly but with a variety of but with excellent Recreation organized and entertainment and recreational facilities.

scheduled recreational facilities, entertainment and which should include recreational facilities. sports and live band.

10 10 20 30 40

16.10 Outdoor Areas Some landscaping should be Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star done and well maintained. but with adequate but with good but with very good landscaping. landscaping should be landscaping with done, where space aesthetic appeal allows and be well should be done. maintained.

20 30 40 50 50

16. 11 Swimming Where applicable, a Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star. Pool swimming pool of adequate but the design, but should not be of but with a pool of not

size should be provided and facilities, amenities, less than seventy five less than One hundred well maintained to ensure and quality of (75) square metres, (100) square metres safety of swimmers. The pool materials, structures, with a separate pool and high standard of should have as minimum:- fixtures and for children design and finish. The

Treatment room and filtration equipment, should be water temperature

DRS 219-2: 2017

plant of good. should be regulated Beds and mattresses


DRS 219-2: 2017

SECTION - ITEM ONE STAR TWO STAR THREE STAR FOUR STAR FIVE STAR REMARKS Separate changing rooms for men and women should be provided.

Clear markings to indicate depth at different points

Suitably trained and equipped attendants/Life Guards 20 20 40 50 50

16.12 Hotel Should be covered by a Same as for One Star Same as for One Star Same as for One Star Same as for One Star Insurance public liability insurance and

other statutory insurance policies.

30 30 30 30 30

16.13 Health Optional, but where it exists, Same as for One Star Same as for One Star Same as for Three Star Same as for Three Star Club it should be well equipped but with Steam bath, but with a wider range

with a suitably trained whirlpool and of luxurious facilities instructor. massage parlour provided.

20 20 30 30 40

END

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DRS 219-2: 2017

ANNEX C (Normative)

CRITERIA FOR GRADING RESTAURANTS SECTION-ITEM THREE STAR FOUR STAR FIVE STAR REMARKS

1.0 LOCATION 1.1. Site and Environment Should be suitable for a restaurant and in Same as for Three Star Same as for Three Star

harmony with the natural and built-up environment, in conformity with the local government regulations 20 20 20

2.0 BUILDING 2.1 Autonomy of Building Should be easily accessible to the general Same as for Three star Same as for Four star but should

public, with separate entrances to the either be autonomous, semi- restaurant and for deliveries. detached or with exclusive access. 20 20 40

2.2 Design & Architectural In conformity with the building codes and Same as for Three Star, but the Same as for Four star but the Features other existing building regulations, with architectural features and finish facade, architectural features,

RESTAURANTS CRITERIA 1

DRS 219-2: 2017

SECTION-ITEM THREE STAR FOUR STAR FIVE STAR REMARKS claim to style and beauty and structurally should be of higher standards construction and finish in sound. Should be well maintained, in relation to the environment harmony with the physical built-up, natural should be of high internationally and cultural environment. recognized standards, with added functionality, safety, security and luxury. 20 30 40

2.3 Capacity Should have a minimum space of 1.5 sq m Should have a minimum space of Should have a minimum space per person 1.75 sq m. of 2 sq m.

40 50 60 3.0 RECEPTION AREA 3.1 Reception Area/Lounge Not mandatory At least a reception area should be Same as for Four star, but more

available for receiving guests elaborately furnished and luxurious, providing bitings.

30 40 4.0 DINING AREA 4.1 Furniture, Equipment Furniture should be adequate, comfortable Same as for Three star, but should Same as for Four star, but of and Accessories and of good quality. Tableware, furnishings be of higher quality and well distinctively of higher quality

and linen should be clean, well-maintained placed and comfort and of good quality

60 70 80 4.2 Service Stations Should be adequate and functional, in Same as for Three Star Same as for Three Star

relation to the capacity of the restaurant

20 20 20

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DRS 219-2: 2017

SECTION-ITEM THREE STAR FOUR STAR FIVE STAR REMARKS 4.3 Décor Good decoration, with a distinctive theme Good and pleasant decoration, Same as for Four star but of and harmony of colours. with high quality furnishings and distinctively higher standards. floral arrangement Plants should be natural and fresh flowers be provided. 20 40 50

4.4 Floors, Walls and Should be of good quality and well Same as for Three star, but of Same as for Four star, but of Ceilings maintained. higher quality material and finish superior quality and luxurious.

20 40 50 4.5 Lighting Should be adequate, natural and/or Same as for Three Star but with Same as for Four Star

artificial, with the level of artificial very high quality standard of illumination controllable. Lighting and fittings and finish fittings should be tasteful to provide a pleasant ambiance

40 50 50 4.6 Regulation of Adequate natural ventilation, and/or Same as for One Three but with Same as for Four Star but with

Temperature sufficient mechanical air conditioning quality fixtures and fittings high quality air conditioning should be provided, so as to maintain a systems temperature range for the comfort of the guests.

30 35 40 5.0 SERVICE

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DRS 219-2: 2017

SECTION-ITEM THREE STAR FOUR STAR FIVE STAR REMARKS 5.1 Service Staff Should be adequate in number, suitably Same as for Three Star, but a good Same as for Four Star, but at

trained and well groomed, with legible proportion of the staff should be least 80% of staff should be name tags. able to communicate in Kiswahili trained from recognized and at least one other foreign institutions. language apart from English/French. 40 50 60

5.2 Menu Priced menu cards available with a good Same as for Three Star but with a Same as for Four Star but with selection of local and international dishes wider selection and an option of at excellent international cuisine and option of at least a three course meal least a four course meal. and option for a five course and a fair selection for beverages, from a meal. suitably located dispense bar. 30 40 50

5.3 Billing System should be efficient and customer Same as for Three Star Same as for Three Star friendly 10 10 10

6.0 ENTERTAINMENT 6.1 Entertainment Should be provided and in harmony with Same as for Three Star but with a Same as for Four Star but with

the social and cultural environment variety of entertainment, which top range of entertainment could include live music and Multi-Channel TV

20 30 40 7.0 BAR(S) 7.1 General Features and At least One bar should be conveniently Same as for Three Star but should Same as for Four Star but with a Facilities located near the reception area/lounge or be more elegant, spacious and higher degree of creativity,

may be part of the restaurant. Spacious with provide facilities of internationally ambiance and comfort. good ambiance. Facilities to prepare non- recognizable standards. stocked refreshments should be provided.

30 40 50

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7.2., Floors, Walls, Materials used and fittings should be well Same as for Three Star but with Same as for Four Star but with


DRS 219-2: 2017

SECTION-ITEM THREE STAR FOUR STAR FIVE STAR REMARKS Ceilings and decorated, of fine finish, functional and well excellent design and finish offering luxurious finish and décor. Décor maintained. a higher degree of comfort.

40 60 80 7.3 Lighting and Should be adequate, natural and/or Same as for Three Star but with Same as for Four Star

Ventilation artificial, with the level of artificial very high quality standard of illumination controllable. fittings and finish Lighting and fittings should be tasteful to provide a pleasant ambiance 40 50 50

7.4 Furniture and Should be adequate, comfortable and of Same as for Three Star, but Same as for Four Star but more Equipment good quality. An ice-making machine of luxurious. elegant and luxurious.

adequate capacity, a double bowl sink with bottle brush, hot and cold running water are essential. Should be of distinctively high quality. 50 70 70

7.5 Beverage Adequate refrigeration /beverage cooling Same as for Three Star but with Same as for Four Star Cooling systems should be available and storage of extensive and varied cooling Systems wines should be done professionally. systems to meet demand of

various storage and cooling requirements. 20 30 30

7.6 Glassware Stocks should be adequate and appropriate Same as for Three Star but should Same as for Four Star for service of different drinks and should be be of high quality in design and but should be of excellent of good quality and design. finish. quality in design and finish. 20 30 40

7.7 Selection of Adequate variety and wide selection of local Same as for Three Star but with a Same as for Four Star but with Drinks and and international beverages, wines, and wider selection of beverage, wines an extensive selection of Snacks snacks should be available. and snacks of premium premium brands.

internationally re-known brands.

DRS 219-2: 2017

30 40 50


DRS 219-2: 2017

SECTION-ITEM THREE STAR FOUR STAR FIVE STAR REMARKS 8.0 KITCHEN 8.1 Size Kitchen, food stores and pantry should be Same as for Three Star, but the Same as for Four Star

1/3 sq m per cover for restaurants of seating proportions should be ½ sq m and capacity of 100 persons and above, and ½ sq 2/3 sq m, respectively. m for restaurants of less than 100 persons 40 60 60

8.2 Relation to Should be conveniently located in relation to Same as for One Star. Same as for One Star, but with Restaurant the restaurant/dining area, to facilitate added provision for

service efficiency. enhancement of service 30 30 efficiency. 40

8.3 Flow of Food Service Where applicable, there should be two Same as for Three Star but with Same as for Three Star independent access ways to facilitate one mechanisms for transmitting guest way movement between the preparation order information area and the restaurant/dining room. 20 30 30

8.4 Organization of the There should be visible segregation in Same as for Three Star but with Same as for Four Star but Kitchen terms of working areas for cleaning, sections clearly labeled. labelled and screened off where

preparation of meats, vegetables, fish, applicable. poultry and pastries 30 40 50

8.5 Equipment of Work tops should be adequate and of none Same as for Three Star, but in Same as for Four Star, but of Kitchen rusty impervious material s. There should addition, there should be adequate very high quality, with hot and

be a minimum of 2 sinks with hot and cold machinery to facilitate food cold running water for each running water for washing pots and pans. preparation and dish washing and section All should be kept in good and clean adequate utensils for cooking and condition. service. 40 60 80

8.6 Hand Wash Basins Should be conveniently located with Same as for Three Star but with Same as for Three Star hygienically operated taps, running hot and high quality of fittings cold water, detergent dispensing machine and hand dryer.

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10 20 20


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SECTION-ITEM THREE STAR FOUR STAR FIVE STAR REMARKS 8.7. Ventilation A safe and efficient natural and /or Same as for Three Star Same as for Three Star mechanical fume and smoke extraction system should be provided. 40 40 40

8.8 Regulation of Adequate natural and/or mechanical Same as Three Star but with Same as for Four Star, but with Temperature ventilation provided for conducive working mechanisms to regulate execellent mechanisms for

environment. temperature in different sections of maintaining appropriate the Kitchen temperatures in different sections of the Kitchen 10 15 20

8.9 Lighting Should be adequate, natural and/or Same as for Three Star but Same as for Four Star artificial, with level of artificial light fittings should be of very illumination controllable. Light fittings high quality. should be of good quality and tasteful to ptovide a pleasant ambience. 15 25 25

8.10 Waste Collection and Waste must be collected from the kitchen, Same as for Three Star but with Same as for Four Star but with a Storage on a regular basis and disposed of in line evidence for professional handling higher display of

with environmental protection regulations. professionalism 20 25 30

8.11 Drainage All drains in and around the kitchen should The same as for Three Star but The same as for Four Star be covered and connected to the drainage with high quality fittings system of the building. In areas where there is no central sewage system, the drainage should be connected to the soakage pit via grease trap. All should be maintained in good working condition, at all times.

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25 30 30


DRS 219-2: 2017

SECTION-ITEM THREE STAR FOUR STAR FIVE STAR REMARKS 8.12 Floors, Walls and Should be of high quality, impervious non- Same as for Three Star but with Same as for Four Star

Ceilings slip, non-corrosive, materials of good finish high quality materials and finish. and conducive to easy cleaning. The finish should be of good workmanship and well maintained. Excellent levels of hygiene should be observed. Walls should have glazed tiles with good grouting and floors should have a slit slope towards the drainage point. The junction between all vertical and horizontal floor and walls should be coved. 30 40 40

8.13 Food Storage A good store with adequate ventilation, and Same as for Three Star Same as for Three Star, but in refrigeration facilities as well as shelving, addition a chef’s cold room, pallets and cabinets should be provided. complete with enough Separate compartments for different types compartments to store all of perishables and non-perishables should specialized products, should be be availed and maintained in hygienic provided. condition.

40 40 60 8.14 Kitchen Staff There should be suitably trained and Same as for Three Star, but the Same as for Four Star, but Chef

experienced staff for each specialized Chef should be assisted by a should be qualified from a section, supervised by a well-trained and suitably qualified and experienced recognized institution, with experienced Chef. All staff should be well Sous Chef and specialized sections relevant international groomed and protective clothing and name should be headed by competent experience. tag should be provided and used. Chef de Parties.

40 60 80 9.0 HYGIENE AND SANITATION 9.1 Guest Cloakrooms Should be adequate, well lit and properly Same as Three Star but with high Same as Four Star but in

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DRS 219-2: 2017

SECTION-ITEM THREE STAR FOUR STAR FIVE STAR REMARKS ventilated and in proportion to the capacity quality materials, fittings and addition a well equipped of the restaurant. Gender segregation and finishing powder room/dressing table privacy should be observed and indicated. should be provided. The rooms should be clean, functional and well maintained. The following items should be provided and well maintained: - - Functional soap dispenser - Disposable tissue, and/or electric hand drier - A hand wash basin hygienically operated and with running hot and cold water. - Toilet paper - Sanitary bin with liner and lid. - Mother and child facilities - Coat hanger - Disabled facilities - Individual urinals with running water and drainage. - Arabic shower The entrance to the cloakroom from adjacent rooms should have air locks. 20 25 30

9.2 Staff Changing/Wash Segregated according to gender with Same as for Three Star but with Same as for Four Star but with Rooms adequate changing facilities, in proportion high quality materials, fittings and excellent quality materials,

to the number of staff including lockers, full finishing fittings and finishing length mirror, hand wash basins, individual shower compartments, soap, WC with toilet papers, and sanitary bins should be provided. The room should be clean, well lit, ventilated and well maintained.

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20 25 30


DRS 219-2: 2017

SECTION-ITEM THREE STAR FOUR STAR FIVE STAR REMARKS 9.3 Refuse Disposal There should be refuse storage and disposal Same as for Three Star but with Same as for Four Star but with a facilities which meet the local health evidence for professional handling higher display of standards and environmental regulation professionalism 15 25 30

9.4 Sewerage Drainage must be connected to the sewage Same as for Three Star Same as for Three Star disposal of the town, where applicable; where there is no sewage system it should be connected to septic tank of an approved size and soakage pit or any other approved sewage disposal system, in line with the building code and health as well as environmental regulations. 30 30 30

9.5 Vermin Proofing All areas of the restaurant should be Same as for Three Star Same as for Three Star properly protected and fumigated regularly by authorized/properly trained persons against vermin and insects. 20 20 20

9.6 Water Supply Safe and consistent supply of water, Same as for Three Star Same as for Three Star conforming to local and WHO standards should be ensured. Individual water sources should be regularly treated and tested for quality by national authorities.

20 20 20 10.0 SAFETY AND SECURITY

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SECTION-ITEM THREE STAR FOUR STAR FIVE STAR REMARKS 10.1 Fire Protection All material in the establishment should Same as for Three Star but with Same as for Four Star

be of fire resistant or retardant smoke detectors installed. material. Adequate and appropriate fire fighting equipment should be provided and well maintained, in excellent condition, at all times, and in accordance with local fire fighting and prevention bye-laws. Adequate fire exits/escapes should be clearly and prominently indicated. Fire alarms should be installed.

All staff should be familiar with available fire fighting equipments and their use.

Every establishment should have an in- house core fire fighting team appropriately trained. Fire drill exercises should be carried out regularly.

The restaurant should be adequately insured against fire hazards.

Statutory fire safety notices should be prominently displaced. 20 30 40

10.2 Electrical Safety All electrical facilities should be installed Same as for Three Star but with Same as for Four Star and maintained in accordance with high quality materials, fittings and applicable safety laws. finishing 15 20 20

10.3 Security There should be adequate security Same as for Three Star Same as for Same as for Four Star, but in arrangements including the following:- One Star, but with more elaborate addition there should be a

DRS 219-2: 2017

rapid response arrangements functional electronic


DRS 219-2: 2017

SECTION-ITEM THREE STAR FOUR STAR FIVE STAR REMARKS

A functional alarm system connected to

surveillance system in place.

external rapid response system;

Adequate, properly trained and 25

30

equipped security personnel.

20

10.4 Emergency Power There should be appropriate alternative Same as for Three Star but with Same as for Four Star but with

sources of power in case of failure of the standby generator sufficient to cold rooms, water pumps and

main supply. provide lighting in all areas of the air conditioners connected to

hotel. emergency power back up

system

Star

10 15 20

10.5 First Aid Adequate First Aid Kit s should be Same as for Three Star but with Same as for Three Star

provided, with some staff properly trained fully equipped Kits.

in First Aid techniques and emergency

handling.

15 20 20

10.6 Insurance Restaurant should be covered by public Same as for Three Star Same as Three Star

liability insurance and other statutory

insurance policies.

20 20 20

11.0 SUNDRY SERVICES

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SECTION-ITEM THREE STAR FOUR STAR FIVE STAR REMARKS

11.1 Parking Area Shoul d be adequate, well lit and secure, Same as for Three Star but well Same as for Four Star but with

within the vicinity of the restaurant maintained clearly marked parking

bays/slots and an Attendant.

15 20

30

11.2 Outdoor Area Some landscaping should be done where Same as for Three Star but Same as for Four Star but with

space allows. tastefully done. high level of creativity

10 15 20

11.3 Function Area(s) Facilities should be provided for private Same as for Three Star but should Same as for Four Star.

functions. be separate from the dinning area

20 30 30

11.4 Taxi Service Should be available Same as for Three Star Same as for Three Star

10 10 10

11.5 Facilities for the Should be appropriately provided Same as for Three Star Same as for Three Star

Physically Challenged 30 30 30

12.0 HUMAN RESOURCE

12.1 Human Resource There should be a documented Human Same as for Three Star Same as for Three Star

Policy

Resource Management Policy specifying:-

Terms and conditions of service; Schemes of

service; Employee reward/incentive

scheme(s);

In-house and External training programmes

20 20 20

12.2 Management The restaurant should be under the Same as for Three Star, but the Same as for Four Star, but

management of a suitably trained person Manager should have relevant should have proven evidence of

from a recognized institution. experience of at least two years. a distinguished career in the

profession.

40 50 60

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12.3 Professional All operative staff should possess Same as for Three Star but the Same as for Four Star Appropriate on-job training


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SECTION-ITEM THREE STAR FOUR STAR FIVE STAR REMARKS Qualifications of Operative professional qualifications and appropriate proportion of professionally but the proportion of programmes should be Staff experience certified staff should be at least professionally certified staff formulated and

to maintain satisfactory services for guests. 80% should be 90% maintained.

The proportion of professionally certified staff should be at least 70%

45 50 60 12..4 Languages The Manager should have working Same as for Three Star. Same as for Three Star

knowledge of Kiswahili, English/French and one other widely spoken international language 20 20 20

12.5 Health All staff should be medically fit and Same as for Three Star Same as for Three Star examined regularly in line with statutory health regulations.

10 10 10 12.6 Dining Facilities for A clean eating place with appropriate Same as for Three Star Same as for Three Star

Staff furniture should be provided

10 10 10 13.0 GENERAL 13.1 ‘Courtesy of Choice’ ‘Smoking’ and ‘Non-Smoking’ zones should Same as for One Star Same as for One Star

be identified and clearly indicated.

20 20 20

END

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DRS 219-2: 2017

RESTAURANTS CRITERIA

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15

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ANNEX D

(Normative)

CRITERIA FOR GRADING MOTELS SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS

1.0 LOCATION 1.1 Location The establishment should be Same as for One Star, but Same as for Two Star t

located along a highway, and its should be located for the access should be suitable for a convenience of long distance Motel. travellers.

15 20 20

1.2 Site and It should be in harmony with the Same as for One Star Same as for One Star, but Appropriate authorities in Environment natural and/or built-up should blend in very well with member states should set environment and in conformity the natural and/or built up aside the sites suitable for with the building and environment Motel building/ development regulations development. Environmental applicable to the locality. Impact Assessment studies should be undertaken

20 20 30

MOTELS CRITERIA 1

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SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS 1.3 Motel Service Station The establishment should Same as for One Star but the Same as for Two Star, but with This includes provision for

provide basic facilities and range of facilities and services higher quality of facilities and garage and fuel services. associated services, except where should be good. services.. one exists within a reasonable distance 20 30 40

2.0 BUILDING 2.1 Autonomy of There should be separate and Same as for One Star Same as for One Star.

Building independent access for motel guests and for deliveries. 20 20 20

2.2 Design and In conformity with the Building Same as for One Star but with Same as for Two Star but Architectural Code and other existing building some claim to beauty and architectural features and Features regulations, modest in style and style. general construction of the

beauty, and structurally sound. building and its finish should Should be in harmony with the be of high quality. physical natural and cultural environment, and access to the rooms should ideally be through motorable access ways. 20 30 40

2.3 Capacity The motel should have at least Same as for One Star. Same as for One Star. ten (10) lettable accommodation units. 10 10 10

2.4 Corridors, Should allow easy passage and Same as for One Star but with Same as for One Star but with Staircases, be well lit. Where appl icable, good finish and high quality better finish and higher quality Hallways and side railings should be provided, materials used. materials used. Walkways with a gentle slope for staircases. .

Should be well maintained and protected from the weather.

15 20 30

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MOTELS CRITERIA 2

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SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS 2.5 Site Signage and Proper and clear signs and Same as for One Star Same as for One Star

Notices notices should be provided directing the traveler to different services.. 10 10 10

3.0 FRONT OFFICE 3.1 Reception Area An appropriate area suitably Same as One Star Same as for One Star but a

designed for receiving of guests separate concierge service area should be available. should be provided 20 20 30

3.2 Information Appropriate and relevant guest Same as One Star but the Same as for Two Star. Services information should be available, presentation of the

including:- information and quality of Tourism services providers; materials used should be done Emergency and fire exit professionally procedures etc. should be provided. Literature covering services, internal telephone directory and menus should be provided. Special notice regarding the hotel lien should be displayed. All information should be in English/French, Kiswahili, and at least one other internationally recognizable language.

3.3 Hours of 15 20 20

There should be a 24 hours’ Same as for One Star Same as for One Star

Service service.

20 20 20

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MOTELS CRITERIA 3

DRS 219-2: 2017

SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS

3.4 Paging Systems A simple functional paging Same as for One Star Same as for One Star. system should be available

10 10 10

3.5 Safe Deposit Should be available, in the Same as for One Star Individual safe deposit box

Service proportion of at least one box for should be provided in the every five rooms. guest rooms

30 30 40 3.6 Foreign Exchange Foreign exchange service should Same as for One Star Same as for One Star

Services be provided.

10 10 10 3.7 Languages Front office staff should be able Same as for One Star Same as for One Star but the

to communicate English/French head of department and some and Kiswahili. staff should be able to communicate in one other internationally recognized language

10 10 20

3.8 Communication Should be available and include Same as for One Star Same as for One Star but Services at least telephone and postal should include internet

services. services.

20 20 30 4.0 LOBBY/LOUNGE/PUBLIC AREA(S) 4.1 Lobby/Lounge/ Should be available, modest Same as for One Star, but Same as for Two Star but

Public Areas in design, functional and in with better design. exclusively designed for and line with applicable used by guests. Building Code

10 20 30

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MOTELS CRITERIA 4

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SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS 4.2 Size of Should be proportionate to Same as for One Star Same as for One Star

Lobby/Lounge the capacity of the establishment. 10 10 10

4.3 Amenities and The size and range of amenities Same as for One Star but of Same as Two Star, but with Accessories and accessories should be better range and quality greater range and higher

proportionate to the size of the quality. motel and the needs of Customers, including the disabled. 30 40 50

4.4 Décor Should be simple, blending with Same as for One Star, but Same as for Two Star, but of the natural, social and cultural should bear a distinct theme higher quality, and environment, of good quality, and/or concept. distinctively richer décor. functional and well maintained. 30 40 50

4.5 Regulation of Adequate natural ventilation, Same as for One Star. Same as for One Star. Temperature and/or sufficient mechanical air

conditioning should be provided, so as to maintain a temperature range for the comfort of the guests. 40 40 40

4.6 Floors, Walls and Should be of good quality, clean Same as for One Star but all Same as for Two Star, but of Ceilings and well maintained. materials and finish should be higher quality materials and

of better quality. finish. 20 30 40

4.7 Lighting Should be adequate natural Same as for One Star but with Same as for Two Star but and/or artificial better quality light fittings. lighting and fittings should be tasteful to provide a pleasant ambiance 10 20 30

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MOTELS CRITERIA 5

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SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS 4.8 Telephone Depending on Same as for One Star. Same as for One Star.

Facilities telecommunication services coverage, public telephone services should be available. 10 10 10

4.9 Information Relevant information should be Same as for One Star Same as for One Star available for guests.

20 20 20

4.10 Refreshments Should be available and easily Same as for One Star. Same as for One Star. accessible for 24 hours a day

20 20 20

4.11 Minimum Size Should be as per the Building Same as for One Star. Same as for One Star but of Code but in any case not less minimum size should not be Public Rooms than an aggregate of ½ sq. m. per less than an aggregate of 1 sq.

guest bed. m. per guest bed.

30 30 40

5.0 RESTAURANTS 5.1 Features and At least one food service outlet, Same as for One Star but Same as for Two Star, but with

Facilities well furnished, ventilated, lit and should be of better quality. a section providing proper and maintained. adequate full service seating facilities. 15 20 30

5.2 Furniture, Should be functional, Same as for One Star but Same as for Two Star but all Equipment and comfortable and appropriate, should be of better quality. should be of higher quality. Accessories taking into account the needs of

children and disabled/ handicapped persons. 40 50 60

5.3 Interior Décor Should be modest with harmony Same as for One Star Same as for One Star but of colours. aesthetically more pleasant and of superior quality materials. 20 20 30

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MOTELS CRITERIA 6

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SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS 5.4 Floors, Walls and Should be structurally sound, Same as One Star, but should Same as for Two Star but with

Ceilings and well maintained to support be of good quality materials. high quality design, high standards of cleanliness and workmanship and finish. hygiene. 15 20 30

5.5. Menu Priced menu and beverage list, Same as for One Star but with Same as for Two Star but with with a selection of local and better quality presentation and higher quality cuisine and international dishes, should be wider choice. more comprehensive beverage appropriately displayed. and wine list. 10 20 30

5.6 Lighting Should be adequate, natural Same as for One Star but light Same as for Two Star but and/or artificial, with level of fittings should be of better lighting and fittings should be artificial illumination quality. tasteful to provide a pleasant controllable. ambiance. 20 30 40

5.7 Service Stations Should be well appointed and Same as for One Star. Same as for One Star. proportional to seating capacity

20 20 20

5.8 Regulation of Adequate natural and/or Same as for One Star. Same as for One Star. Temperature mechanical ventilation should be

provided.

20 20 20 6.0 BAR(S) 6. 1 General At least One bar should be Same as for One Star but with Same as for Two Star but with

Features and conveniently located near the better quality materials. better ambiance. Facilities to Facilities dining room and /or lounge, or prepare non-stocke d

may be part of the restaurant. refreshments should be provided.

20 25 30

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MOTELS CRITERIA 7

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SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS 6.2. Floors, Walls, Woodwork and fittings should Same as for One Star but with Same as for Two Star but with

Ceilings and be modestly decorated, of fine more attractive decoration, very high quality finishes. Decor finish, functional and well tasteful finishes and designs.

maintained. 10 20 30

6.3 Lighting Should be adequate, natural Same as for One Star but light Same as for Two Star but and/or artificial, with level of fittings should be of better lighting and fittings should be artificial illumination quality. tasteful to provide a pleasant controllable. ambiance. 10 20 30

6.4 Regulation of Where applicable, adequate Same as for One Star Same as for One Star but with Temperature natural ventilation, and/or quality fixtures and fittings

sufficient mechanical ventilation should be provided 20 20 25

6.5 Furniture and Should be adequate, modest, Same as for One Star but Same as for Two Star but Equipment comfortable and of good quality. should be of high quality. should be of higher quality,

An ice-making machine of offering greater comfort. adequate capacity and a double bowl sink with bottle brush, hot and cold running water are essential. 20 30 40

6.6 Beverage Adequate refrigeration /cooling Same as for One Star Same as for One Star but with Cooling should be available and storage extensive and varied cooling Systems of wines should be done systems to meet demand of

professionally. various storage and cooling requirements. 20 20 30

6.7 Glassware Stocks should be adequate and Same as for One Star but Same as for Two Star but appropriate for service of should be of high quality. should be of higher quality different drinks. and design. 10 20 30

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MOTELS CRITERIA 8

DRS 219-2: 2017


6.8 Selection of Adequate variety of local and Same as for One Star but with Same as for Two Star but with Drinks and international beverages, wines wide variety and choice a wider selection of beverage, Snacks and snacks should be available. wines and snacks.

10 20 30

7.0 KITCHEN 7.1 Size Area including food stores and Same as for One Star. Same as for One Star.

pantry should be in proportion to the capacity of the establishment, but should not be less than half sq. m. per guest bed.

40 40 40

7.2. Relation to Should be conveniently located Same as for One Star. Same as for One Star, but with

Restaurant in relation to the added provision for restaurant/dining area, to enhancement of service facilitate service efficiency. efficiency.

10 10 20

7.3. Flow of Food There should be provision for Same as One Star Same as for One Star. Service safe conveyance of food between the preparation area and the restaurant/dining area

30 30 30 7.4 Organization There should be different and Same as One Star. Same as for One Star but

of the Kitchen appropriate work-tops for highly organized and cleaning, preparation of meats, departmentalized. vegetables, fish, poultry and pastries. Work should be carried out in separate areas.

40 40 50

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MOTELS CRITERIA 9

DRS 219-2: 2017

SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS 7.5 Equipment Work tops should be none rusty Same as for One Star. Same as for One Star, but each

Of Kitchen impervious materials, and section should be provided should include an adequate with appropriate tools. number of sinks, with hot and cold running water. Basic utensils, tools and cooking equipment should be provided. All should of good quality and be kept in good and clean condition. 30 30 40

7.6. Hand Wash Adequate and separate hand Same as for One Star Same as for One Star. Basins wash basins, with at least one

located at the entrance, all hygienically controlled, with hot and cold running water, and soap dispensers should be provided. Hygienic means of hand drying should be provided. 20 20 20

7.7. Ventilation Adequate and efficient natural Same as for One Star Same as for One Star and/or mechanical ventilation/fume and hot air extraction should be provided. 40 40 40

7.8 Waste Collection There should be sufficient Same as One Star Same as for One Star and Storage number of separate waste bins

preferably for glass, organic and non-organic material with tight fitting covers, protected from weather and animals. All bins should be lined with appropriate waste bags.

DRS 219-2: 2017

MOTELS CRITERIA 10

DRS 219-2: 2017

SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS Waste must be collected from the kitchen, on a regular basis.

30 30 30

7.9. Drainage All drains in and around the Same as for One Star Same as for One Star kitchen should be covered and connected to the drainage system of the building. In areas where there is no sewage system, it should be connected to the soakage pit via grease trap. All to be maintained in good working condition, at all times 30 30 30

7.10 Floors, Walls and Should be of impervious Same as for One Star but with Same as for Two Star but with

Ceilings materials, non-corrosive and high quality materials and higher quality materials and non-slip, conducive to easy finish. finish. cleaning. All should be of good workmanship and finish. Excellent levels of hygiene should be observed. Floors should have a slit slope towards the drainage point and the junction between all vertical and horizontal surfaces should be coved.

20 30 40 7.11 Food Storage Should be adequate, providing Same as for One Star Same as for One Star but

for separation of perishables and should have separate non-perishables, well ventilated compartments for various food and maintained in hygienic stuffs. condition. Built in facilities for refrigeration, shelving, pallets and cabinets should be available.

30 30 40

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MOTELS CRITERIA 11

DRS 219-2: 2017


7.12 Lighting Should be adequate, natural Same as for One Star but light Same as for Two Star but and/or artificial, with level of fittings should be of better lighting fittings should be artificial illumination quality tasteful to provide a pleasant controllable. ambiance

10 15 20

8.0 GUEST ROOMS 8.1 Minimum Size Minimum size of bedrooms Minimum size to be 12 sq.m. Minimum size to be 15 sq.m.

should be 12 sq. m.

20 20 30

8.2. Regulation of Adequate natural ventilation, Same as for One Star Same as for One Star.

Temperature and/or sufficient mechanical air conditioning should be provided, so as to maintain a temperature range for the comfort of the guests.

40 40 40

8.3 Fittings, Every room should be fitted with Same as for One Star but of Same as for Two Star but of Furniture, a clean and comfortable bed of high quality. higher quality and should and Equipment not less than 190 cms x 90 cms. include a Computer data Mattress should not be less than point/hotspots. 15 cms thick with two matching pillows. Foam rubber or cotton material of high quality is recommended.

A wardrobe in each room with at least six hangers, two chairs, one table, bedside mat/rug should be provided. Waste paper baskets,

DRS 219-2: 2017

MOTELS CRITERIA 12

DRS 219-2: 2017

SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS luggage and shoe rack should be provided. All lamps should be shaded TV and telephone should be available. 30 40 50

8.4 Furnishings and Soft furnishing and curtains Same as for One Star but Same as for Two Star but of Linen should be at least of the ratio of a should be of high quality. higher quality.

window to curtain of 1:2 ½ with length of 5 cm. above the floor. Should be well designed, in harmonized colour scheme. Beddings should be of good cotton or linen fabric. Every bed should have appropriate size of bed sheets, which can be tucked in. All beds should have under- blankets, Two bed sheets and top blanket or duvet with appropriate pillows. Mosquito net covering the entire bed and long enough to reach the floor. Appropriate curtains and upholstery should be of good quality, finish and well maintained. 30 40 50

8.5 Change of Linen Should be changed after every Same as for One Star Same as for One Star There should be a Par Stock two nights of use or with every of at least three pairs of sheets new guest. for each bed.

20 20 20

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MOTELS CRITERIA 13

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SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS 8.6 Décor Should be modest in quality, Same as for One Star but of Same as for Two Star.

conforming to the social and superior quality. cultural environment with harmony of colours and well maintained. 30 40 40

8.7 Floors, Walls Should be of good finish and Same as for One Star but with Same as for Two Star but with and Ceilings well maintained. Carpets where high quality material used. higher quality material used.

applicable, should be professionally fitted, with a good under lay and should be clean at all the times. Doors and windows should be of quality material 15 20 30

8.8 Lighting There should be adequate Same as for One Star but with Same as for One Star but with natural lighting where window better quality materials and additional light fixtures over area should not be of less than fixtures. the dressing table mirror. 20% of floor area. One light Portable or other light fixtures fixture for each bed, in addition suitable for reading, writing, to the general illumination. etc. should be provided. Bedside switch and emergency lighting should be provided. 10 20 30

8.9 Sound Proofing Well sound proofed rooms, for Same for One Star Same as for One Star. the comfort and privacy of guests. 30 30 30

8.10 Information in Literature covering services, Same as One Star but the Same as for One Star. Bedrooms internal telephone directory and presentation of the

Tariffs, menus, emergency and information and quality of fire exit procedures, etc., shoul d materials used should be done be provided. professionally

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MOTELS CRITERIA 14

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SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS Special notice regarding hotel lien and liabilities should be well displayed. All information should be provided in Kiswahili, English/French and at least one other internationally recognizable language. 15 20 20

8.11 Bedroom A bell, light signal or telephone Same as for One Star Same as for One Star but in Communication should be provided in every addition, the following should Systems room for internal communication be provided:-

Internal telephone which can be connected to external network, through the hotel switchboard, or direct dial. Computer data points 10 10 20

8.12 Room Should be numbered, lettered or Same as for One Star but in Same as for Two Star but of Designation otherwise designated with clear good quality fittings. better quality fittings.

signage. 10 15 20

8.13 Room Security The main door and windows Same as for One Star, but with Same as for One Star, but with should be of good quality high quality fittings higher quality fittings weather resistant material and fitted with secure locks/locking system, providing maximum privacy and security should be installed.

15 20 30

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MOTELS CRITERIA 15

DRS 219-2: 2017

SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS 8.14 Supplies in Approved and sealed bottled Same as for One Star but all Same as for Two Star. In

Bedrooms drinking water should be items should be of good addition, hot water bottle, supplied daily. Bedside rug for quality. extra pillows, duvet/ blanket, each guest, “Do Not Disturb” tea/coffee tray, assorted tissue sign, stationery, waste bin, paper and Shoe bags, shoe appropriate insect repellent, shining pads, sewing kits and laundry bags, air-freshening bedroom slippers, should be supplies and water glasses provided should be provided. 20 30 40

9.0 GUEST BATHROOM 9.1 Bathroom(s) Should be ensuite to each guest Same as for One Star Same as for One Star

room 30 30 30

9.2 Size Bathroom/WC of not less than Same as for One Star. Same as for One Star, but 3½ sq. m. should be of not less than 5 sq.m. 10 10 20

9.3 Fittings, Should be modest, functional Same as for One Star but with Same as for Two Star but More grab rails and facilities Equipment and include a shower with a high quality materials, fittings, should include an efficient for disabled/ handicapped and mixer and splash guard hanging workmanship and finish mechanical air extraction and senior citizens should be Amenities naturally into the shower tray, system and a larger mirror, provided.

WC, toilet paper holder, hand with suitable lighting for bath wash basin with hot and cold room use. Built-in bath tubs water, a reasonably sized mirror, should be at least 160 cm. long. towel rail, clothes hook or hanger, grab rail and non-slip shower tray.

20 30 40

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MOTELS CRITERIA 16

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9.4 Floors, Walls and Good impervious non-slip Same as for One Star, but with Same as for One Star, but with Ceilings materials should be used. The high quality material. higher quality material. materials used to cover the walls . should be at least up to a height of 2.5 meters from the floor.

20 20 30

9.5 Towels and Should be adequate, of good Same as for One Star but of Same as for Two Star but of Bathrobes quality materialin good bigger size and better quality higher quality and should condition, and changed daily. including a face towel. include a wide variety in size, Bath mat of modest material including a bathrobe. should be provided

10 15 20

9.6 Lighting and Should provide adequate Same as for One Star but with Same as for Two Star but of Ventilation illumination suitable for different improved materials, fittings, better quality. bathroom uses. There should be workmanship and finish. effective natural and artificial ventilation

20 30 40

9.7 Shaver Outlets Shaver outlets should be Same as for One Star but Same as for Two Star, but

and Sockets provided in every bathroom, should be of good quality. should be of superior quality. indicating the voltage supply. Appropriate sockets should be provided.

10 15 20

9.8 Supplies in the The following should be Same as for One Star Same as for One Star but with Bathroom supplied in each bathroom: addition of sanitary bags, Sanitary bin, soap and toilet paper tissues and cotton pads. paper, a water glass per guest and toiletry tray or basket provided.

10 10 20

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MOTELS CRITERIA 17

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SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS 9.9 Sanitization Bins, WC, hand wash basins, Same as for One Star. Same as for One Star.

bath tubs and shower trays should be sanitized with appropriate detergents and chemicals daily. 20 20 20


10.1 Guest Good impervious non-slip Same as for One Star but with Same as for Two Star but with

Cloakrooms material should be used for high quality materials, fittings higher quality materials,

floors and walls. The materials and finish fittings and finish

used to cover the wall should be

up to a height of not less than 1½

metres from the floor.


convenientlylocated to public

areas, properly ventilated and

lit;

Gender privacy should be

assured and clearly indicated;

All doors should be fitted with

appropriate locks;

All toilets should be clean and

functional;


provided and maintained:-

- Soap dispenser with soap,

- Disposable tissue, and/or

electric hand drier

- A hand wash basin

- Running hot and cold water.

- Toilet paper

- Sanitary bin with liner and

-

lid.

Mother and child facilities

- Coat hangers/hooks

Facilities for the

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SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS Disabled/handicapped; Individual urinals with running water and drainage should be available. Toilets should follow the township buildings code The entrance to the cloakrooms from adjacent rooms should have air locks 15 20 30

10.2 Staff Changing/ Should be sufficient in relation to Same as for One Star but with Same as for Two Star but with Wash Rooms the number of staff, in line with high quality materials, fittings higher quality materials,

the Building Code and health and finish fittings and finish regulations. Should be clean and well maintained at all times. Should be provided with sufficient toilets, showers and individual lockers. Gender separation and privacy should be observed; Facilities for the Disabled/Handicapped should be provided. Amenities should be in keeping with the standards of the establishment 15 20 30

10.3 Refuse Disposal Should meet the local health Same as for One Star Same as for One Star but with standards and environmental evidence for professional protection regulations handling Same as for One Star

20 20 30

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MOTELS CRITERIA 19

DRS 219-2: 2017


10.4 Sewerage Drainage must be connected to Same as for One Star Same as for One Star the sewage disposal of the town, where applicable. Where there is no sewage system it should be connected to septic tank of an approved size and soakage pit or any other approved sewage disposal system, in line with the Building Code and health as well as environmental protection regulations.

30 30 30 10.5 Vermin Proofing The premises should be Same as for One Star Same as for One Star

fumigated regularly in accordance with health regulations and properly protected against other vermin

20 20 20

10.6 Water supply There should be consistent Same as for One Star Same as for One Star. supply of safe water conforming to local and WHO standards. Water from private sources should be regularly treated and appropriately certified by competent National Authority

20 20 20

10.7 Water Storage There should be enough storage The storage capacity should be The storage capacity should be capacity to last at least one day, for at least three days. for at least five days in case of supply breakdown.

20 30 40

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11.0 SAFETY AND SECURITY 11.1 Fire Protection All material in the Same as for One Star but fire Same as for Three Star but

establishment should be of detectors should be installed. with smoke detectors and fire resistant or retardant sprinklers installed. material. Adequate and appropriate fire fighting equipment should be provided and well maintained, in excellent condition at all times, in accordance with local fire fighting and prevention by-laws. Fire alarms should be installed; All staff should be familiar with available fire fighting equipment and their use; Fire drill exercises should be carried out regularly; Every establishment should have an in-house core fire fighting team; Statutory fire safety notices should be prominently displayed in guest room and public areas; The hotel must be insured against fire hazards.

20 30 40 11.2 Electrical All electrical installations should Same as for One Star but with Same as for Two Star but with

Safety be well maintained, in high quality materials, fittings higher quality materials, accordance with applicable and workmanship fittings and workmanship electrical safety laws.

10 15 20

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MOTELS CRITERIA 21

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SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS 11.3 Security Adequate arrangements, Same as for One Star Same as for One Star but

including a functional alarm connected to external rapid system, as well as properly response system trained and equipped personnel should be in place. 15 15 20

11.4 Emergency There should be appropriate Same as for One Star Same as for One Star

Power alternative sources of power in case of failure of the main supply

30 30 30

11.5 First Aid Adequate Kits should be Same as for One Star but with Same as for One Star but with provided, with some of the staff a Clinical Officer on call. a Doctor on call. on duty trained in its application techniques.

15 20 30

12.0 SUNDRY SERVICES 12.1 Luggage, Lost There should be a room for Same as for One Star Same as for One Star

and Found storage of luggage. All lost and Room found property should be appropriately kept.

10 10 10 12.2 Shoe Shine Services should be available. Same as for One Star Same as for One Star

10 10 10

12.3 Room Service Room service available on Same as for One Star but Same as for One Star but request. should be available for 18 should be available for 24 hours hours

10 15 20

12.4 Laundry and Washing and ironing services Same as for One Star Same as for One Star but dry There should be a Par stock of Dry Cleaning provided, with proper storage cleaning should be arranged if at least Three pairs of sheets Services facilities for Hotel Linen and not available. for each bed. guest clothes 10 10 20

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MOTELS CRITERIA 22

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SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS 13.0 HUMAN RESOURCE 13.1 Human There should be a documented Same as for One Star Same as for One Star

Resource Human Resource Management Policy Policy specifying:-

Terms and conditions of service; Schemes of service; Employee reward/incentive scheme(s); In- house and External training programmes 25 25 25

13.2 Management General management of the Same as for One Star Same as for One Star but It is recommended that all establishment should be under a should be under the heads of departments from qualified person, certified by supervision of a person Three Star and above be appropriate national authorities. suitably trained and members of national and/or experienced in hotel international professional management, assisted by one bodies or more persons with similar training. Continuous training, including in-house programmes should be available. 35 35 45

13.3 Departmental Depending on the size and Same as for One Star Same as for One Star but each It is recommended that all Heads organizational structure of the department must be under the heads of departments from

establishment, there should be at supervision of a per son or Three Star and above be least one suitably qualified and persons of appropriate members of national and/or experienced person to assist in training from a recognized international professional the day to day operations. For institution and experienced, to bodies establishments of 50 rooms and maintain very good service for above, an appropriately qualified guests, at all times. person should supervise each department.

30 30 40

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MOTELS CRITERIA 23

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SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS 13.4 Professional All operative staff should Same as for One Star but the Same as for One Star but the Appropriate on-job training

Qualifications possess professional proportion of professionally proportion of professionally programmes should be of qualifications and appropriate certified staff should be at least certified staff should be at least formulated and maintained. Operative Staff experience 50% 70% to maintain satisfactory services for guests, at all times.

At least 40% of the staff should possess certified qualifications from recognized institutions.

20 35 45

13.5 Languages Persons with appropriate Same as for One Star Same as for One Star but the training and/or experience to Manager, Assistant Manager maintain good services for and Guest Contact staff should guests, at all times should staff have working knowledge of at the hotel. least One of the widely recognized international The Manager should have a languages in addition to working knowledge of other English/French and Kiswahili internationally recognized languages, in addition to English/French and Kiswahili 20 20 30

13.6 Health Staff should be medically Same as for One Star. Same as for One Star. examined regularly, in line with statutory health regulations.

10 10 10

13.7 Staff Different uniforms for each Same as for One Star Same as for One Star. Uniforms department kept in good, clean condition, in conformity with safety requirements, and should be provided. All staff should have name tags indicating designation. 20 20 20

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MOTELS CRITERIA 24

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SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS 13.8 Personal All staff should be well groomed, Same as for One Star. Same as for One Star

Grooming clean in body and attire, at all times.

10 10 10

13.9 Dining and A Dinning Room of adequate Same as for One Star. Same as for One Star.

Recreational size in relation to the number of Facilities for staff,, well ventilated, lit and Staff functionally furnished, including

basic recreational facilities; clean and well maintained should be provided.

20 20 20

14.0 GENERAL 14.1 Audiovisual Soft background or piped music Same as for One Star. Same as for One Star but with

should be available. a multi channel TV

10 10 20

14..2 ‘Courtesy of ‘Smoking and ‘Non-Smoking’ Same as for One Star Same as for One Star Choice’ zones should be identified and

clearly indicated.

20 20 20 14.3 General Stores Should be adequate providing Same as for One Star Same as for One Star, but

for separation of different types better organized, both in terms of merchandise/goods, well of goods segregation, layout ventilated and maintained. and management Proper shelving and cabinets should be available

20 20 30

14.4 Lifts/Elevators Guest lifts should be provided Same as for One Star. Same as for One Star but with for buildings of four or more service lift/passage provided storeys, including ground floor, for all floors as per the Building Code. 30 30 40

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MOTELS CRITERIA 25

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SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS 14.5 Parking Adequate and secure parking Same as for One Star but Same as for Two Star but with

Facilities facility should be provided for parking space should be an Attendant. guests. Disabled persons should clearly marked and well lit. be catered for. The number of parking spaces should be proportional to the size of the motel and in conformity with local/national building code. Covered parking will be an added advantage. 10 15 20

14.6 Shopping A boutique/shop stocking items Same as for One Star Same as for One Star Facilities convenient for travelers should

be available. 10 10 10

14.7 Entertainment Some form of entertainment Same as for One Star. Same as for One Star and should be provided. Recreation

10 10 10

14.8 Outdoor Some landscaping should be Same as for One Star, but with Same as for Two Star but with Areas done and well maintained. adequate landscaping. some degree of creativity

20 25 30

14.9 Swimming Where applicable, and Same as for One Star but the Same as for Two Star but Pool depending on the size of the design, facilities, amenities, materials, structures, fixtures

establishment, a swimming pool and quality of materials, and equipment, should be of of adequate size should be structures, fixtures and high quality provided and well maintained to equipment, should be of good. ensure safety of swimmers. The pool should have as minimum:- Treatment room and filtration plant Beds and mattresses Separate changing rooms for men and women should be

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MOTELS CRITERIA 26

DRS 219-2: 2017

SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS provided. A separate pool/area for children Clear markings to indicate depth at different points Suitably trained and equipped attendants/Life Guards 10 20 25

14.10 Motel Public liability insurance and Same as for One Star Same as for One Star Insurance other statutory insurance policies

should cover motel.

20 20 20

END

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MOTELS CRITERIA 27

DRS 219-2: 2017

ANNEX E (Normative)

CRITERIA FOR GRADING LODGES


1.0 LOCATION

1.1 Location

Should be suitable for a Lodge 10

Same as for One 10

Same as for One Star, but should be within or in close proximity to the main attraction of the area and offer easy accessibility, safety, comfort and tranquility 20

Same as for Three Star

20


20

1.2 Site and Environment

The establishment should be in harmony with the natural and/or built up environment, and in conformity with the Building and development regulations applicable to the locality. The site should be safe from rain water floods and strong winds. 20

Same as for One Star 20

Same as One for Star but the location Should have added advantage in terms of scenery and/or, fauna and flora. 30

Same as for Three Star but with an impressive site offering greater vantage in terms of scenery, and/or fauna and flora. 40

Same as for Four Star but with greater appeal and vantage in terms of scenery, and/or fauna and flora 50

Environmental Impact Assessment should be done before construction

DRS 219-2: 2017


2.0 BUILDING

2.1 Design and Architectural Features

In conformity with the Building Code and other existing building regulations, modest in style and beauty and structurally safe. Should be in harmony with the physical, natural and cultural environment. 20


Same as for One Star but with a more attractive architectural design and finish. 30

Same as for Three Star but the architectural features, construction and finish of the building in relation to the environment should be of greater harmony and appeal. 40

Same as for Four Star but should have unique, elegant and distinctive features in complete harmony with the environment. 50

2.2 Capacity

The establishment should have at least five (5) lettable accommodation units.

10





2.3 Corridors, Hallways, Staircases and Walkways

Should be in accordance with the Buildings Code, allow easy passage and be well lit at all times. Where applicable, safe side railings should be provided and well maintained

20

Same as for One Star. 20

Same as for One Star but with better finish and some decoration, in harmony with the cultural environment. 30

Same as for Three Star but with higher quality finish, decoration and maintenance.

40

Same as for Four Star but all should be of much higher quality

50

2.4 Site Signage and Notices

Proper and clear signs and notices should be provided indicating any restrictions and areas of interest.

10




Same as for One Star

10 3.0 FRONT OFFICE

3.1 Reception Area

An appropriate area suitably designed for receiving of guests should be available.

10

Same as One Star 10

Same as for One Star but a separate concierge service area should be provided. 30

Same as for Three Star but customer service/public relation table should be provided to assist guests. 40

Same as four star 40

3.2 Information Service

Appropriate and relevant guest information should be available, including: Tourism services

providers;

Same as One Star

Same as for One Star.

Same as for One Star.

Same as One Star. 20

DRS 219-2: 2017

Emergency and fire exit procedures etc. should be provided.

Literature covering services, internal telephone directory and menus should be provided.

Special notice regarding the hotel lien should be displayed. All information should be in English, Kiswahili, and at least one other internationally recognizable language. 20

20

20

20

3.3 Hours of Service

They should be at least twelve (12).

10




Same as for One star 10

3.4 Paging Systems

A simple functional paging system should be available

10


10

Professional discrete paging system should be used. 20

Same as for Three Star 20

Same as for Three star 20

3.5 Safe Deposit Service

There should be arrangement to secure Guests’ valuables. 20


Should be available, in the proportion of at least one Safe for every five rooms 30

Individual safe deposit box should be provided in the guest rooms

40


40

There should be sufficient arrangement for the safe keeping of large valuables.

3.6 Foreign Exchange Services

Foreign exchange services should be provided. 10


10




3.7 Concierge Services

There should be an arrangement to assist guests. 10


Same as for One Star, but with designated personnel available. 15

Adequate number of bellboys should be available to assist guests during operating hours. 20

Same as for Four Star 20

3.8 Languages

Front office staff should be able to communicate in English/French and


Same as for One Star but the head of department and some staff should be


Same as for Three Star.

DRS 219-2: 2017

Kiswahili. 10

10

able to communicate in at least one foreign internationally recognized language in addition to English/French. 20

20

20

3.9 Communication Services

Should be available and include at least telephone 10


Same as for One Star but should include internet services. 20

Same as for Three Star. 20


4.0 LOBBY/LOUNGE/PUBLIC AREA(S)

4.1 Lobby/Lounge/ Public Areas

Should be available, modest in design, functional and in line with applicable Building Code 10

Same as for One Star, but with better design.

15

Same as for Two Star but exclusively designed for and used by guests. 20

Same as for Three Star but with excellent design, material, workmanship, elegant finish and high degree of luxury. 30

Same as for Four Star but with very high degree of luxury, ambiance and beauty. 40

4.2 Size of Lobby/Lounge

Should be proportionate to the capacity of the establishment. 10



Same as for One Star but should be more spacious. 20


4.3 Amenities and Accessories

The size and range of accessories should be proportionate to the size of the Lodges and the needs of customers, including the disabled. 10

Same as for One Star, but should be of wider range and quality. 20

Same as for Two Star, but in addition reading and writing materials should be available. 30

Same as for Three Star but should be of greater range and higher quality. 40

Same as for Four Star but offering a distinctively greater range and quality. 50

4.4 Furniture and Décor

Should be simple, blending with the natural and cultural environment, adequate, of good quality, functional and well maintained. 10

Same as for One Star but of better range and quality 20

Same as for Two Star but of wider range, higher quality and comfort. 30

Same as for Three Star but should be more comfortable, of very high quality and in excellent condition. 40

Same as for Four Star but generously furnished, with attention to detail, comfort and elegance. 50

4.5 Regulation of Temperature

Where applicable, adequate natural ventilation, and/or sufficient mechanical ventilation should be provided 20


Same as for One Star but with quality fixtures and fittings 25

Same as for Two Star but with high quality air conditioning systems 30


4.6 Floors, Walls and Should be of good, safe Same as for One Star Same as for One Star but Same as for Three Star but Same as for Four Star but

DRS 219-2: 2017

Ceilings

and secure material, and well maintained to enable high standards of cleanliness and hygiene. 20

20

showing a degree of creativity. 30

showing higher degree of creativity. 30

with distinctive creativity and impressive ambiance. 50

4.7 Lighting

There should be adequate natural and/or artificial lighting. 10

Same as for One Star but light fittings should be of better quality. 20

Same as for Two Star but lighting and fittings should be tasteful to provide a pleasant ambiance 30

Same as for Three Star but with very high quality standard of fittings. 40

Same as for Four Star. 40

4.8 Minimum Size of Public Rooms

Minimum size of lobby/lounge, bar and covered terraces should be as per the building code but in any case not less than an aggregate of ½ sq. m. per guest bed. 30


Same as for One Star but minimum size should not be less than an aggregate of 1 sq. m. per guest bed. 40

Same as for Three Star but minimum size should not be less than an aggregate of 1½ sq. m. per guest bed. 50


5.0 FUNCTION ROOM(S)/AREA (S) (Briefings, Conferences, Banquets, etc)

5.1 Features and Facilities

At least One multi- purpose room of not less than 1.5 sq m. per guest with good furniture to match the general standard of the establishment.

20


Same as for One Star but with an average size of at least 2 sq.m. per guest bed, comfortably furnished, and well maintained. 30

Same as for Three Star but with high quality furniture, furnishings and fittings. 40

Same as for Four Star but of very high quality audiovisual and internet facilities. 50

6.0 DINING ROOM/AREA

6.1 Features and Facilities

At least One room, commensurate to the number of beds. Should be well furnished, ventilated, lit and maintained. 20

Same as for One Star, 20

Same as for One Star, but offering greater degree of comfort..

30

Same as for Three Star, but offering considerable luxury and convenience. 40

Same as for Four Star, but featuring more than one room and distinctively luxurious. A separate lounge should be available for extra comfort 50

6.2 Furniture, Equipment and Accessories

Should be adequate, functional, comfortable and appropriate. All

Same as for One Star but all of better quality.

Same as for Two Star but all should be of superior quality.

Same as for Three Star but luxurious and more elegant.

Same as for Four Star but distinctively luxurious and elegant.

DRS 219-2: 2017

should be clean and of good quality, taking into consideration the needs of disabled/ handicapped persons. 40

50

60

70

80

6.3 Interior Décor

Should be modest, of good quality with harmony of colours and blending with the natural and cultural environment and well maintained. 20

Same as for One Star but of better range and quality 30

Same as for Two Star but of wider range, higher quality and comfort 40

Same as for Three Star but should be more comfortable, of very high quality and in excellent condition 50

Same as for Four Star but generously furnished, with attention to detail, comfort and elegance

60

6.4 Lighting

Should be adequate, natural and/or artificial, with level of artificial illumination controllable. 20

Same as for One Star but light fittings should be of better quality 30

Same as for Two Star but lighting and fittings should be tasteful to provide a pleasant ambiance 40

Same as for Three Star but with very high quality standard of fittings and finish 50

Same as for Four Star

50

6.5 Floors, Walls and Ceilings

Should be structurally sound, well maintained to support good standards of cleanliness and hygiene 10

Same as for One Star but with high standards of cleanliness and hygiene. 20

Same as for One Star but with higher quality of design, workmanship and finish. 30

Same as for Three Star but with tasteful design, very high quality workmanship and finish. 40

Same as for Four Star but with excellent workmanship and finish

50

Carpets where provided should have synthetic content not exceeding 20%. All other material to be flame/fire proof.

6.6 Menu

A Menu with a modest selection of local and international dishes with at least three courses and a beverage list. 10

Same as for One Star but with better quality presentation and choice 20

Same as for Two Star but with at least a four course menu and wider selection of dishes and beverages 20

Same as for Three Star but with superior quality cuisine, wide choice of both a la carte and table d’hôte of at least five courses and a rich bar and wine list 40

Same as Four Star, but featuring excellent cuisine and very rich bar and wine list. 50

6.7 Service Stations

Should be well appointed and proportional to seating capacity. 10





6.8 Regulation of Temperature

Where applicable, adequate natural ventilation, and/or


Same as for One Star but with quality fixtures and fittings

Same as for Two Star but with high quality air conditioning systems


DRS 219-2: 2017

sufficient mechanical ventilation should be provided 20

20

25

30

30

7.0 BAR(S)

7.1 General Features and Facilities

At least One bar should be conveniently located near the dining room and /or lounge, or may be part of the dining room. 20


Same as for One Star but more spacious with better ambiance. Facilities to prepare non-stocked refreshments should be provided. 30

Same as for Three Star but will be elegant, spacious and provide facilities of internationally recognizable standards. 40

Same as for Three Star but with a higher degree of creativity, ambiance and comfort. 50

7.2. Floors, Walls, Ceilings and Decorations

Woodwork and fittings should be modestly decorated, of fine finish, functional and well maintained. 10

Same as for One Star but with more attractive decoration, tasteful finish and design. 20

Same as for Two Star but with very high quality finish. 30

Same as for Three Star but with excellent design and finish offering a higher degree of comfort. 40

Same as for Four Star but with luxurious finish and décor. 50

7.3 Lighting and Ventilation

Should be adequate, natural and/or artificial, illumination and ventilation 20

Same as for One Star but light and ventilation fittings should be of better quality 30

Same as for Two Star but lighting and ventilation fittings should be tasteful and controllable to provide a pleasant ambiance 40



7.4 Furniture and Equipment

Should be adequate, modest, comfortable and of good quality. An ice- making machine of adequate capacity and a double bowl sink with bottle brush, hot and cold running water are essential. 20

Same as for One Star but should be of better quality. 30

Same as for Two Star but should be of distinctively higher quality, offering greater comfort. 40

Same as for Three Star, but with a touch of luxury. 50


7.5 Beverage Cooling Systems

Adequate refrigeration /cooling should be available and storage of wines should be done professionally. 20


Same as for One Star but with extensive and varied cooling systems to meet demand of various storage and cooling requirements. 30



7.6 Glassware

Stocks should be adequate and appropriate for service of different drinks.

Same as for One Star but should be of betterquality.

20

Same as for Two Star but should be of high quality and design.

Same as for Three Star but should be of excellent quality in design and finish.

Same as for Four Star

DRS 219-2: 2017

10 30 40 40

7.7 Selection of Drinks and Snacks

Adequate variety of local and international beverages, wines, and snacks should be available. 10

Same as for One Star but with wide variety and choice.

20

Same as for Two Star but with a wider selection of beverage, wines, and snacks.

30

Same as for Three Star but with premium internationally reknown brands available. 40

Same as for Four Star but with an extensive selection of premium brands.

50 8.0.KITCHEN

8.1

Size

Area including food stores and pantry should be in proportion to the capacity of the establishment, but shall not be less than 1/2 sq.m. per guest bed. 40



Same as for One Star but area per guest bed should be ¾ sq. m. for hotels with more than 100 beds. 50


8. 2. Relation to Restaurant

Should be conveniently located in relation to the restaurant/dining area to facilitate service efficiency. 10


Same as for One Star, but with added provision for enhancement of service efficiency. 20



8.3. Flow of Food Service

There should be provision for safe conveyance of food between the preparation area and the restaurant/dining area. 30

Same as One Star 30




8.4 Organization of the Kitchen

There should be visible segregation in terms of working areas for cleaning, preparation of meats, vegetables, fish, poultry and pastries. 15

Same as One Star but with different and appropriate working areas for preparation of meats, vegetables, fish, poultry and pastries. 20

Same as for Two Star but highly organized and departmentalized 25

Same as for Three Star but with sections clearly labelled. 30

Same as for Four Star but labelled and screened off where applicable. 40

8.5 Equipment

of Kitchen

Work tops should none rusty impervious materials, and should include an adequate number of sinks, with hot and cold running water.


Same as for One Star, but each section should be provided with appropriate tools. 50

Same as for Three Star but with high quality tools. 60

As for Four Star but with very high quality tools. 70

DRS 219-2: 2017

Basic utensils, tools and cooking equipment should be provided. All should of good quality and be kept in good and clean condition. 40

8. 6. Hand Wash

Basins

Adequate and separate hand wash basins, with at least one located at the entrance, all hygienically controlled, with hot and cold running water, and soap dispensers should be provided. Hygienic means of hand drying should be provided. 20





8.7. Ventilation

Adequate and efficient natural and/or mechanical ventilation/fume and hot air extraction should be provided. 40





8.8 Waste Collection and Storage

There should be sufficient number of separate waste bins preferably for glass, organic and non-organic

Same as One Star 30




DRS 219-2: 2017

material with tight fitting covers, protected from weather and animals.

All bins should be lined with appropriate waste bags.

Waste must be collected from the kitchen, on a regular basis. 30

8.9. Drainage

All drains in and around the kitchen should be covered and connected to the drainage system of the building via a grease trap. In areas where there is no sewage system, it should be connected to the soakage pit. All to be maintained in good working condition, at all times 30





8.10 Floors, Walls and

Should be of impervious materials, non-corrosive and non-slip, conducive to easy cleaning. All should be of good workmanship and finish. High levels of hygiene should be observed. Floors should have a gentle slope towards the drainage point and the

Same as for One Star but with excellent levels of hygiene should be observed. Floors should have a gentle slope towards the drainage point and the junction between all vertical and horizontal floor and walls and working

Same as for One Star but with high quality materials and finish. 25


Same as for Three Star but with distinctly superior quality materials and finish. 30

DRS 219-2: 2017

junction between all vertical and horizontal floor and walls and working surfaces should be coved 15

surfaces should be covered 20

8.11 Food Storage

Should be adequate, providing for separation of perishables and non- perishables, well ventilated and maintained in hygienic condition. Built in facilities for refrigeration, shelving, pallets and cabinets should be available. 10

Same as for One Star but with controllable temperature gauges 15

Same as for Two Star but should have separate compartments for various food stuffs. 25

Same as for Three Star but should have distinctly separate compartments with labeling for various food stuffs. 30

Same as Four Star 30

8.12 Lighting

Should be adequate, natural and/or artificial, illumination. 10


Same as for Two Star but lighting fittings should be tasteful to provide a pleasant ambiance 20



9.0.GUEST ROOMS

DRS 219-2: 2017

DRS 219-2: 2017

DRS 219-2: 2017

DRS 219-2: 2017

8 .0 KITCHEN

8.1 Size

Area including food stores and pantry should be in proportion to the capacity of the establishment, but shall not be less than 1/2 sq.m. per guest bed. 40



Same as for One Star but area per guest bed should be ¾ sq. m. for hotels with more than 100 beds. 50


8. 2. Relation to Restaurant

Should be conveniently located in relation to the restaurant/dining area to facilitate service efficiency. 10


Same as for One Star, but with added provision for enhancement of service efficiency. 20



8.3. Flow of Food Service

There should be provision for safe conveyance of food between the preparation area and the restaurant/dining area. 30

Same as One Star 30




LODGES CRITERIA 9

DRS 219-2: 2017


8.4 Organization of the Kitchen

There should be visible segregation in terms of working areas for cleaning, preparation of meats, vegetables, fish, poultry and pastries.

Same as One Star but with different and appropriate working areas for preparation of meats, vegetables, fish, poultry and pastries.

Same as for Two Star but highly organized and departmentalized

Same as for Three Star but with sections clearly labelled.

Same as for Four Star but labelled and screened off where applicable.

15 20 25 30 40

8.5 Equipment of Kitchen

Work tops should none rusty impervious materials, and should include an adequate number of sinks, with hot and cold running water. Basic utensils, tools and cooking equipment should be provided. All should of good quality and be kept in good and clean condition. Same as for One Star.

Same as for One Star, but each section should be provided with appropriate tools.

Same as for Three Star but with high quality tools.

As for Four Star but with very high quality tools.

40 40 50 60 70

8. 6. Hand Wash Basins

Adequate and separate hand wash basins, with at least one located at the entrance, all hygienically controlled, with hot and cold running water, and soap dispensers should be provided. Hygienic means of hand drying should be provided. Same as for One Star Same as for One Star. Same as for One Star Same as for One Star

20 20 20 20 20

DRS 219-2: 2017

8.7. Ventilation

Adequate and efficient natural and/or mechanical ventilation/fume and hot air extraction should be provided. 40





LODGES CRITERIA 10

DRS 219-2: 2017


8.8 Waste Collection and Storage

There should be sufficient number of separate waste bins preferably for glass, organic and non-organic material with tight fitting covers, protected from weather and animals. All bins should be lined with appropriate waste bags. Waste must be collected from the kitchen, on a regular basis. Same as One Star Same as for One Star Same as for One Star Same as for One Star

30 30 30 30 30

8.9. Drainage

All drains in and around the kitchen should be covered and connected to the drainage system of the building via a grease trap. In areas where there is no sewage system, it should be connected to the soakage pit. All to be maintained in good working condition, at all times Same as for One Star Same as for One Star Same as for One Star Same as for One Star

30 30 30 30 30

8.10 Floors, Walls and Should be of impervious materials, non-corrosive and non-slip, conducive to easy cleaning. All should be of good workmanship and finish. High levels of hygiene should be observed.

Same as for One Star but with excellent levels of hygiene should be observed. Floors should have a gentle slope towards the drainage point and the junction between

Same as for One Star but with high quality materials and finish. Same as for Three Star

Same as for Three Star but with distinctly superior quality materials and finish.

Ceilings

DRS 219-2: 2017

Floors should have a gentle slope towards the drainage point and the junction between all

all vertical and horizontal floor and walls and working surfaces should be covered

LODGES CRITERIA

11

DRS 219-2: 2017

EAST AFRICAN COMMUNITY, 2009 SECTION- ITEM ONE STAR TWO STAR THREE STAR FOUR STAR FIVE STAR REMARKS vertical and horizontal

floor and walls and working surfaces should be coved

coved 15 20 25 25 30

8.11 Food Storage

Should be adequate, providing for separation of perishables and non- perishables, well ventilated and maintained in hygienic condition. Built in facilities for refrigeration, shelving, pallets and cabinets should be available.

Same as for One Star but with controllable temperature gauges

Same as for Two Star but should have separate compartments for various food stuffs.

Same as for Three Star but should have distinctly separate compartments with labeling for various food stuffs. Same as Four Star

10 15 25 30 30

8.12 Lighting

Should be adequate, natural and/or artificial, illumination. 10


Same as for Two Star but lighting fittings should be tasteful to provide a pleasant ambiance 20



9.0 GUEST ROOMS 9.1 Minimum Minimum size of Minimum size to be 12 Minimum size to be 15 Minimum size to be 20 Minimum size to be 25

Size bedrooms should be sq.m. sq.m. sq.m. sq.m. 12 sq m.

20 20 30 40 50 9.2. Regulation Adequate natural Same as for One Star Same as for One Star Same as for Two Star Same as for One Star

of ventilation, where but with quality but with high quality air Temperature openable window area is fixtures and fittings conditioning systems not of less than 20% of floor area and/or sufficient mechanical air conditioning should be provided, so as to maintain a temperature

DRS 219-2: 2017

range for the comfort of the guests. 20 20 25 30 30

LODGES CRITERIA 12

DRS 219-2: 2017


9.3. Balconies/ Not essential Not essential At least 50% of the At least 75% of the All rooms should have Terraces rooms should have rooms should have balconies Functional balconies with balconies with and comfortable appropriate furniture. appropriate. furniture. 20 30 40

9. 4. Fittings, Every room should be Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star Furniture fitted with a clean and but of high quality. but should include a but with valet services but offering a high and comfortable bed of not Computer data point. and coffee tray degree of luxury. Equipment less than 190 cms x 90 provided. Mini bar

cms. Mattress should not should provided, on be less than 15 cms thick request. with two matching pillows. Foam rubber or cotton material of high quality is recommended. A wardrobe in each room with at least six hangers, two chairs, one table, bedside mat/rug should be provided. Ashtrays, waste paper baskets, luggage and shoe rack should be provided. All lamps should be shaded Telephone should be available.

30 40 50 60 70

9. 5 Furnishings Soft furnishing and Same as for One Star Same as for Two Star Same as for Three Star Same as for four Star

and curtains should be at but should be of high but of significantly but should be of much but with a higher

Linen least of the ratio of a quality. Higher quality. higher quality. degree of luxury.

window to curtain of 1:2

½ with length of 5 cm.

above the floor.

Should be well

designed, in

DRS 219-2: 2017

harmonized colour

scheme.

LODGES CRITERIA 13

DRS 219-2: 2017


Beddings should be of good cotton or linen fabric. Every bed should have appropriate size of bedsheets, which can be tucked in. All beds should have under- blankets, Two bedsheets and top blanket or duvet with appropriate pillows. Mosquito net covering the entire bed and long enough to reach the floor. Appropriate curtains and upholstery should be of good quality, finish and well maintained. 30 40 50 60 70

9.6 Change of Should be should be Same as for One Star Same as for One Star Should be changed daily Same as for Four Star There should be a Par

Linen changed after every two stock of at least Three

nights of use or with pairs of sheets for each

every new guest. bed.

20 20 20 30 30

9.7. Décor Should be good in Same as for One Star Same as for Two Star Same as for Two Star Same as Four Star, but

quality, conforming to but tastefully but with a wide range but with a higher degree evidently more

the social and cultural presented. of decorations. of sophistication luxurious.

environment with

harmony of colours and

well maintained.

20 30 40 50 60

9.8 Floors, Walls Should be of good finish Same as for One Star Same as for One Star Same as for Three Star Same as for four Star

and Ceilings and well maintained. but with high quality but with a luxury touch but of exceptionally

material used. in material, high quality material

Carpets where applicable, workmanship and and finish.

should be professionally finish.

DRS 219-2: 2017

fitted, with a good under

lay and should be clean at

LODGES CRITERIA 14

DRS 219-2: 2017

EAST AFRICAN COMMUNITY, 2009


all times.

Doors and windows

should be of quality

material

20 20 30 40 50

9.9 Lighting There should be adequate Same as for One Star. Same as for One Star Same as for Three Star Same as for Three Star

natural lighting, where but with additional but with high quality but with much higher

openable window area light fixtures over the fittings. quality fittings.

should not be of less than dressing table mirror.

20% of floor area. One Portable or other light

light fixture for each bed, fixtures suitable for

in addition to the general reading, writing, etc.

illumination. Bedside should be provided.

switch and emergency

lighting should be

provided.

20 20 30 40 50

9.10 Sound Well sound proofed Same for One Star Same as for One Star. Same as for One Star. Same as One Star.

Proofing rooms, for the comfort

and privacy of guests.

30 30 30 30 30

9.11 Information Literature covering Same as for One Star. Same as for One Star. Same as for One Star Same as for One Star

In Bedrooms services, internal

telephone directory,

Lodge Telephone tariffs,

menus, emergency and

fire exit procedures, etc,

should be provided.

Special notice

regarding hotel lien

and liabilities should

be well displayed.


be provided in

Kiswahili,

English/French and at

least one other

internationally

DRS 219-2: 2017

20

recognizable language. 20

20

20

20

LODGES CRITERIA 15

DRS 219-2: 2017



9.12 Bedroom An electric bell, light Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star.

Communication signal or telephone but in addition, the but with extensions

Systems should be provided in following should be provided in bathrooms.

every room for internal provided:-

communication Internal telephones

which can be

connected to external

network, through the

hotel switchboard, or

direct dial.

Computer data

10

10

points/hotspots 30

30

20

9.13 Room Should be numbered, Same as for One Star Same as for One Star Same as for Three Star Same as for four Star

Designation lettered or otherwise but in good quality but of better quality. but of excellent finish.

designated with clear fittings.

signage.

10 10 20 30 40

9.14 Room The main door and Same as for One Star Same as for One Star, Same as for Three Star, Same as for Four Star,

Security windows should be of but with higher quality but provision for double but with a functional

good quality weather fittings locking system and door electronic surveillance

resistant material and lens. systems

fitted with secure

locks/locking system,

providing maximum

privacy and security


20 20 30 40 50

9.15 Supplies in Approved and sealed Same as for One Star Same as for Two Star. Same as for Three Star, Same as for four Star

Bedrooms bottled drinking water but all items should be In addition, hot water but with flowers, but with assorted

should be supplied daily. of good quality. bottle, extra pillows, chocolates, sweets and chocolates and good

Bedside rug for each duvet/ blanket, fruits in season. selection of beverages

guest, “Do Not Disturb” tea/coffee tray, and wines.

sign, stationery, waste assorted tissue paper

bin, appropriate insect and a selection of

repellent, laundry bags, beverages, should be

air-freshening supplies provided. Shoe bags,

torch/lamp and water shoe shining pads,

glasses should be sewing kits and

provided. bedroom slippers,

should be provided

DRS 219-2: 2017

20 30 40 50 60

LODGES CRITERIA 16

DRS 219-2: 2017



10.0 GUEST BATHROOM

10.1 Bathroom Should be ensuite to each Same as for One Star Same as for One Star Same as for One Star Same as for One Star

guest room

30 30 30 30 30

10.2. Size Bathroom/WC of not less Same as for One Star. Same as for One Star, Same as for Three Star Same as for Four Star

than 3½ sq. m. but should be of not but of not less than 6 but should be more

less than 5 sq.m. sq.m. spacious.

10 10 20 30 40

10.3 Fittings, Should be modest, Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star More grab rails and

Equipment, functional and include a but with a large mirror. but should include an but all equipment but with hair dryers facilities for disabled/

and shower and/or bath tub efficient mechanical air should be of high and telephone handicapped and

Amenities with mixer and splash extraction system and a quality, with Arabic extensions. senior citizens, should

guard hanging naturally larger mirror. Indirect shower provided. be provided.

into the shower tray, WC, light fittings are

toilet paper holder, hand recommended. Built-in

wash basin with hot and bath tubs should be at

cold water, a reaso nably least 160 cm. long.

sized mirror, towel rail,

grab rail, clothes hook or

hanger, and non-slip

shower tray.

30 40 60 70 90

10.4 Floors, Walls Good impervious non- Same as for One Star Same as for Two Star, Same as for Three Star, Same as for Four Star.

and Ceilings slip materials should be but with better but with higher quality but with superior

used. The materials used workmanship and materials. quality materials.

to cover the walls should finish.

be at least up to a height

of 2.5 meters from the

floor.

10 20 30 40 40

10.5 Towels and Should be adequate, of Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star.

Bathrobes good quality material in but of bigger size and but should be of higher

good condition, and better quality including quality material, and of

changed daily. Bath mat a face towel. not less than 80cm x

of modest material 150cm. and should

should be provided. include a bathrobe.

DRS 219-2: 2017

20 20 30 40 40

LODGES CRITERIA 17

DRS 219-2: 2017



10.6 Lighting and Should provide Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star

Ventilation adequate illumination but with improved but of better quality. but with superior

suitable for different materials, fittings, quality fittings.

workmanship and

bathroom uses. There

finish.

should be effective


ventilation

20 30 40 50 50

10.7 Shaver Shaver outlets should be Same as for One Star. Same as for One Star, Same as for Three Star Same as for Three Star.

Outlets provided in every but should be of

and Sockets bathroom, indicating the superior quality.

voltage supply.

Appropriate sockets

should be provided.

10 10 20 20 20

10.8 Supplies in The following should be Same as for One Star Same as for One Star Same as for Three Star Same as for Three Four

Bathrooms supplied in each but with addition of Star the quality and

bathroom: Ashtray, sanitary bags, paper range should reflect a

sanitary bin, soap and tissues and cotton pads. degree of luxury.

toilet paper, a water glass

per guest and toiletry

tray or basket provided.

10 10 20 20 30

10.9 Sanitization Bins, WC, hand wash Same as for One Star. Same as for One Star. Same as for One Star. Same as for One Star.

basin, bath tub and

shower tray should be

sanitized with

appropriate detergents

and chemicals daily.

20 20 20 20 20

11.0 SUITES

11.1Minimum Size Not essential Not essential Not essential Minimum size should be Same as for Four Star,

not less than 24 sq. m. but with more spacious

rooms of palatial

proportions with all

prerequisite

internationally

recognizable standards.

DRS 219-2: 2017

30 40

LODGES CRITERIA 18

DRS 219-2: 2017


11.2 Regulation Not essential Not essential Not essential Adequate natural Same as for Four Star of ventilation, where but with high quality Temperature openable window area air conditioning is not of less than 20% of systems floor area and/or sufficient mechanical air conditioning should be provided, so as to maintain a temperature range for the comfort of the guests. 30 40

11.3 Facilities Not essential Not essential Not essential Room service menu, Same as for Four Star.

and valet services and

Amenities coffee/tea maker should

be provided. Mini bar

should be well stocked.

Room service should be

provided on 24 hour

basis.

40 50

11.4 Not applicable Not applicable Not applicable Should have a terrace or Same as for Four Star

Balconies/Terraces balcony with

appropriate furniture.

30 30

11.5 Fittings and Not applicable Not applicable Not applicable Quality dinning table Same as for Four Star

Furniture with at least Four chairs; but with appropriate

a dressing table, full study facilities, and

length mirror, a lounge, an easy chair. All the

a coffee and study

furniture and fittings

tables, and computer

should be of

data points should be

internationally

provided.

recognizable quality.

70 70

11.6 Décor Not applicable Not applicable Not applicable Good décor with quality Same as for Four Star

decorations should be but with a touch of

provided. They should luxury.

be tasteful and elegant.

DRS 219-2: 2017

50 60

LODGES CRITERIA 19

DRS 219-2: 2017



11.7 Furnishings Not applicable Not applicable Not applicable Soft furnishing and Same as for Four Star

and Linen curtains should be at but materials and

least of the ratio of a fittings should of

window to curtain of 1:2 excellent quality and

½ with length of 5 cm. luxurious.

above the floor.

Should be well

designed, in

harmonized colour

scheme.

Beddings should be of

good cotton or linen

fabric. Every bed

should have

appropriate size of bed

sheets, which can be

tucked in. All beds

should have under-

blankets, two bed sheets

and top blanket or

duvet with appropriate

pillows.

Mosquito net covering

the entire bed and long

enough to reach the

floor.


and upholstery should

be of excellent quality,

finish and well

maintained. 70

60

11.8 Lighting Not applicable Not applicable Not applicable There should be Same as for Four Star.

adequate natural

lighting whereby

window area should not

be less than 20% of the

floor area. One light

fixture for each bed, in

addition to the general

illumination. Bedside

DRS 219-2: 2017

switch and emergency

lighting should be

LODGES CRITERIA 20

DRS 219-2: 2017


provided. Additional light fixtures over the dressing table, mirror and portable or other light fixtures suitable for reading, writing, etc. should be provided. 40 40

11.9 Sound Not applicable Not applicable Not applicable Well sound proofed Same as for Four Star Proofing room for comfort and

privacy of the guest. 30 30

11.10 Information Not applicable Not applicable Not applicable Literature covering Same as for Three Star Information concerning in Suites services, internal travel services directory

telephone directory and covering such aspects Tariffs, menus, as excursion tours, emergency and fire exist postal services, procedures, etc, should business centre should be provided. be provided. Special notice regarding hotel lien and liabilities must be well displayed. All information should be provided in Kiswahili, English/French, and at least One other internationally recognizable language.

20 20

11.11 Communication Not applicable Not applicable Not applicable An electric bell, light Same as for Four Star

Systems signal or telephone but with internet

should be provided in facilities provided on

every room for internal request.

communication. In

addition, the following

should be provided:-

DRS 219-2: 2017

Internal telephone

connected to external

LODGES CRITERIA 21

DRS 219-2: 2017



network through the

hotel switchboard, or

direct dial, telephone

extensions provided in

all rooms of the Suite.

Computer data

points/hotspots.

40 50

11.12 Supplies Not applicable Not applicable Not applicable Approved and sealed Same as for Four Star.

in Suites bottled drinking In addition, all the

water supplied daily, utensils, tools and

accessories should be of

bedside rug per guest,

very high quality.

Do Not Disturb sign

stationery, waste bin,

appropriate insect

repellent, laundry

bags, air freshening

supplies, water

glasses, torch/lamp

and match boxes,

supplied. Tea/coffee

tray together with

good quality kitchen

utensils, cutlery and

crockery should be

supplied, with a high

quality assortment of

supplies

60 70

11.13 Change of Not applicable Not applicable Not applicable Linen should be Same as for Four Star

Linen changed daily or at the

convenience of the

guests.

40 40

11.14 Room Not applicable Not applicable Not applicable The main door and Same as for Three Star

Security windows should be of but with functional

DRS 219-2: 2017

good quality weather electronic surveillance

resistant material and systems

LODGES CRITERIA 22

DRS 219-2: 2017


fitted with secure locks/locking system, providing maximum privacy and security should be installed. 15 20

11.15 Bathroom Not applicable Not applicable Not applicable Should be of at least 10 Same as for Four Star

Size sq.m and spacious

enough to accommodate

a separate bath tub and

shower cabin.

90 90

11.16 Bathroom Not applicable Not applicable Not applicable Should have good Same as for Four Star

Fittings and quality shower but with palatial

Equipment mixers, W.C., bidet/ proportions.

Arabic shower, hand

wash basin with a

wide top, wall to wall

mirror, spacious bath

tub, at least three

towel rails, amenity

tables, hair dryers and

telephone, shaver

magnifying mirror

and a shower cubicle.

All should be of very

high quality.

60 80

11.17 Bathroom Not applicable Not applicable Not applicable There should be good Same as for Four Star

Supplies quality assorted and but luxurious amenity

well stocked toiletry kit. kit and toiletries should

Good quality toilet be provided

paper tissues, sanitary

bin, two water glasses,

bathroom rug, shower

caps, non-slip rug,

DRS 219-2: 2017

slippers and robes,

should be provided.

LODGES CRITERIA 23

DRS 219-2: 2017



They should also have a

shaver magnifying

mirror and a shower

cubicle.

30 40

11.18 Bathroom Not applicable Not applicable Not applicable Good impervious non- Same as for Four Star,

Floors, slip materials should be but with luxurious

Walls and used for floors and interior design,

Ceilings walls. The materials excellent materials,

used to cover the walls workmanship and

should be of at least 2.5 finish.

metres from the floor,

and should be of good

quality, design,

workmanship and

finish.

40 50

11.19 Towels and Not applicable Not applicable Not applicable A minimum of two sets Same as for Four Star

Bathrobes of high quality towels, but of superior quality.

comprised of bath,

hand, face towels and

bathrobes changed on a

daily basis or at the

convenience of the

guests.

40 50

11.20 Lighting Not applicable Not applicable Not applicable Appropriate number of Same as for Four Star

and lights, One of them but the design and

Ventilation being above the mirror finish of fittings should

should be available for reflect a much higher

general illumination of degree of luxury.

the bathroom.



mechanical air

extraction system


Electrical lighting

should be of sufficient

DRS 219-2: 2017

wattage.

LODGES CRITERIA 24

DRS 219-2: 2017



Adequate socket

outlets, indicating

voltage should be

provided.

Fittings and finish

should be of superior

quality.

50 60

11.21 Shaver Not applicable Not applicable Not applicable High quality sockets Same as for Four Star,

Outlets and and shaver outlets, but should be of

Sockets indicating voltage superior quality and

should be provided. sufficient wattage.

20 30


12.1 Guest Good impervious non- Same as for One Star Same as for One Star Same as for Three Star. Same as for three Star

Cloakrooms slip material should be but in addition fresh

used for floors and walls. flowers or indoor

The materials used to plants should be

cover the wall should be provided.

up to a height of not less

than 1½ metres from the

floor.


conveniently located to



Gender privacy should


indicated;

All doors should be


locks;



The following should

be provided and

maintained:-

DRS 219-2: 2017

- Soap dispenser

with soap,

LODGES CRITERIA 25

DRS 219-2: 2017



- Disposable tissue,


drier

- A hand wash basin


-

water.

Toilet paper


-

and lid.

Mother and child

-

facilities

Coat hangers/hooks

Facilities for the

Disabled/handicapped;


running water and

drainage should be

available.



code

The entrance to the

cloakrooms from


have air locks. 40

50

60

60

40

12.2 Staff Should be sufficient in Same as for One Star Same as for One Star Same as for One Star Same as for One Star Where the staff resides

Changing/ relation to the number of on “premises”

Wash staff, in line with the appropriate changing

Rooms Building Code and health room facilities should

regulations. Should be be provided.

clean and well

maintained at all times.

Should be provided

with sufficient toilets,

showers and individual

lockers.

Gender separation and

privacy should be

observed;

Facilities for the

DRS 219-2: 2017

Disabled/handicapped

should be provided.

LODGES CRITERIA 26

DRS 219-2: 2017



Amenities should be in

keeping with standards

of the establishment.

30 30 30 30 30

12.3 Refuse Facilities should meet the Same as for One Star Same as for One Star Same as for One Star but Same as for Four Star

Storage and local health standards with evidence for but with a higher

Disposal and environmental professional handling display of

protection regulations. professionalism

20 20 20 25 30

12.4 Sewerage Drainage should be Same as for One Star Same as for One Star Same as for One Star Same as for One Star

connected to septic tank

of an approved size and

soakage pit or any other

approved sewage

disposal system, in line

with the Building Code,

health and environmental

protection regulations.

30 30 30 30 30

12.5 Vermin All areas of the Same as for One Star Same as for One Star Same as for One Star Same as for One Star

Proofing establishment should be

fumigated regularly, in

accordance with local

health and environmental

protection regulations,

and be properly

protected against rats,

snakes, insects and any

other vermin

30 30 30 30 30

12.6 Water There should be Same as for One Star. Same as for One Star. Same as for One Star. Same as for One Star.

Supply consistent supply of

safe water conforming

to local and WHO

standards. Water from

private sources should

be regularly treated

appropriately certified

by competent National

DRS 219-2: 2017

Authority 50

50

50

50

50

LODGES CRITERIA 27

DRS 219-2: 2017


12.7 Water Should be adequate to Same as for One Star. Should be adequate to Should be adequate to Should be adequate to Storage last at least one (1) day, in last at least three (3) last at least five (5) days. last at least seven (7) case of supply days. days. breakdown. 20 20 30 40 50


13.1 Fire All material in the Same as for One Star Same as for Three Star Same as for Three Star. Same as for Three Start

Protection establishment should but fire detectors but with smoke

be of fire resistant or should be installed. detectors and

retardant material. sprinklers installed.

Adequate and


equipment should be

provided and well





by-laws.


installed;

All staff should be


fire fighting equipment

and their use;

Fire drill exercises

should be carried out

regularly;

Every establishment

should have an in-house

core fire fighting team;


notices should be

prominently displayed

in guest room and

public areas;

The Lodge must be

insured against fire

hazards.

20 30 40 40 40

DRS 219-2: 2017

LODGES CRITERIA 28

DRS 219-2: 2017


13.2 Electrical All electrical installations Same as for One Star Same as for One Star Same as for Three Star Same as for Three Star Safety should be well but with high quality but with higher quality maintained, in materials, fittings and materials, fittings and accordance with workmanship workmanship applicable electrical safety laws. 10 10 15 15 20

13.3 Security There should be adequate Same as for One Star Same as for One Star, Same as for Three Star Same as for Three Star,

security arrangements but with more but in addition there

including:- elaborate rapid should be a functional

Functional alarm response arrangements electronic surveillance

system system in place.

Professionally trained

and properly equipped

personnel, to escort

guests to their rooms,

where necessary;

Precaution Notices

should be prominently

displayed and legible

10

at all times. 10 10 15 20

13.4 Emergency There should be Same as for One Star, Same as for Two Star, Same as for Two Star Power should be

Power appropriate alternative but power should be but power should be but power should be available for 24 hours.

sources of power in case available for at least 14 available for at least 18 available for at least 20

of failure of main supply. hours, with supply to hours. hours.

Power should be sensitive areas

available for at least 12 maintained at all times.

hours.

20 30 40 50 60

13.5 Medical Properly equipped First Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star.

Emergency Aid Kits, which should but with a Resident but with arrangements

include anti-snake Clinical Officer and a for a Doctor on call

venom, serum should be well furnished clinic.

provided, with some staff

trained in First Aid

techniques and a resident

nurse, with proper

arrangements for rapid

DRS 219-2: 2017

evacuation.

20 20 30 40 40

LODGES CRITERIA 29

DRS 219-2: 2017


14.0 SUNDRY SERVICES 14.1 Luggage, Lost There should be a room Same as for One Star. Same as for One Star Same as for One Star Same as for One Star and Found for storage of luggage. Room All lost and found property should be appropriately kept. 10 10 10 10 10


10 10 10 10 10 14.3 Room Service Should be available on Same as for One Star Same as for One Star Same as for One Star but Same as for One Star

request. but should be available should be available for but should be available for 18 hours. 20 hours. for 24 hours.

10 10 20 30 40 14.4 Laundry Washing and ironing of Same as for One Star Same as for Two Star Same as for Two Star Same as for Four Star There should be a Par

Services guest clothes should be but dry cleaning to be but with washing, dry stock of at least Three provided, with proper arranged, if not cleaning, ironing and pairs of sheets for each storage facilities for Hotel available. pressing services, bed. Linen and guest clothes available.

10 20 20 30 30 15.0 HUMAN RESOURCE 15.1 Human There should be a Same as for One Star Same as for One Star Same as for One Star Same as for One Star

Resource documented Human Policy Resource Management

Policy specifying:- Terms and conditions of service; Schemes of service; Employee reward/incentive scheme(s); In-house and External training programmes

20 20 20 20 20 15.2 Professional General management of Same as for One Star Same as for One Star The hotel should be Same as for Four Star It is recommended that

Qualifications the establishment should but should be under supervised by a highly but in addition should all managers of of be under a qualified the supervision of a trained and experienced have a Human accommodation Management person, certified by person suitably trained person, assisted by Resources establishments be

DRS 219-2: 2017

Staff appropriate national and experienced in several persons with Development Manager. members of national authorities. hotel management, relevant professional and/or international

LODGES CRITERIA 30

DRS 219-2: 2017


assisted by One or qualifications in their professional bodies. more persons with respective fields. similar training. Comprehensive in- Continuous training, house training including in-house programmes should be programmes should be in place. available. 20 20 30 40 50

15.3 Departmental Depending on the size Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star It is recommended that Heads and organizational but each department but with duty manager all heads of

structure of the must be under the available at all times. departments from establishment, there supervision of a per Three Star and above be should be at least one son or persons of members of national suitably qualified and appropriate training and/or international experienced person to from a recognized professional bodies. assist in the day to day institution and operations. For experienced, to establishments of 50 maintain very good rooms and above, each service for guests, at all department should be times. supervised by an appropriately qualified person.

30 30 40 50 50

15.4 Professional All operative staff should Same as for One Star Same as for One Star Same as for One Star but Same as for One Star Appropriate on-job Qualifications possess professional but the proportion of but the proportion of the proportion of but the proportion of training programmes of Operative qualifications and professionally certified professionally certified professionally certified professionally certified should be formulated Staff appropriate experience staff should be at least staff should be at least staff should be at least staff should be 90% and maintained.

to maintain satisfactory 50% 70% 80% services for guests, at all times.

At least 40% of the staff should posses certified qualifications from recognized institutions.

20 35 45 50 60

DRS 219-2: 2017

LODGES CRITERIA 31

DRS 219-2: 2017


15. 5 Languages The Manager should Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star. have a working but the Manager, but the Manager, knowledge of other Assistant Manager and Assistant Manager and internationally Guest Contact staff Guest Contact staff recognized languages, in should have working should be able to speak addition to knowledge of at least at least One of the English/French and One of the widely recognized international Kiswahili. recognized languages, in addition to international languages English/French and in addition to Kiswahili. English/French and Kiswahili. 20 20 30 40 40

15.6 Health Staff should be medically Same as for One Star. Same as for One Star. Same as for One Star. Same as for One Star. examined regularly, in line with statutory health regulations. 10 10 10 10 10

15.7 Staff Different uniforms for Same as for One Star. Same as for One Star, Same as for One Star, Same as for One Star Uniforms each department kept in but should be of good but of very good quality. but of superior good

good, clean condition, in quality. quality. conformity with safety requirements, should be provided. All staff should have name tags indicating designation.

20 20 30 40 50

15.8 Personal All staff should be well Same as for One Star. Same as for One Star. Same as for One Star. Same as for One Star. Grooming groomed, clean in body

and attire, at all times. 20 20 20 20 20

15.9 Staff Adequate Same as for One Star Same as for One Star Same as for One Star Same as for One Star Accommodation accommodation with

proper sanitary facilities should be provided to all staff. The facilities should be commensurate with the standards of the establishment.

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30 30 30 30 30 LODGES CRITERIA 32

DRS 219-2: 2017


15.10 Dining Dinning facilities of Same as for One Star. Same as for One Star. Same as for One Star. Same as for One Star. Facilities adequate size in relation to the number of staff,, well ventilated, lit and functionally furnished, clean and well maintained should be provided. 20 20 20 20 20

15.11 Recreational Adequate recreational Same as for One Star Same as for One Star Same as for One Star Same as for One Star Facilities facilities should be

provided. 10 10 10 10 10

16. 0 GENERAL 16.1 ‘Courtesy of Smoking and non- Same as for One Star Same as for One Star Same as for One Star Same as for One Star

Choice’ smoking zones should be identified and clearly indicated. 20 20 20 20 20

16.2 Parking Adequate parking space, Same as for One Star Same as for One Star. Same as for One Star but Same as for Four Star. The number of parking Facilities in relation to the number in addition the surface spaces should be in

of rooms and in close of the parking space conformity with proximity of the hotel, should be well paved, local/national building should be provided. marked and secured. code. Covered parking Special parking and Sufficient and marked will be an added access for the walkways should be advantage. disabled/hand-capped designated. should be provided. 15 15 15 20 20

16.3 General Should be adequate Same as for One Star Same as for One Star, Same as for Three Stars Same as for Three Stars Stores providing for separation but better organized,

of different types of both in terms of goods merchandise/goods, well segregation, layout and ventilated and management maintained. Proper shelving and cabinets should be available

DRS 219-2: 2017

30 30 50 50 50 LODGES CRITERIA 33

DRS 219-2: 2017



16. 4 Service Functional Functional Should be provided Same as for Three star Same as for Three star

Station/ and fully equipped

Garage

10 10 20 20 20

16.5 Accommodation Depending on the Same as for One Star Same as for One Star Same as for One Star Same as for One Star

for Drivers location, adequate

accommodation for

drivers should be

provided with all

necessary amenities and

in keeping with the

general standards of the

establishment. The

facilities should be

commensurate with the

standards of the

establishment.

20 20 20 20 20

16.6 Shopping There should be at least a Same as for One Star Same as for One Star Same as for One Star Same as for One Star.

Facilities small boutique or gift

shop, selling basic travel

requirements and

souvenirs.

10 10 10 10 10

16.7 Entertainment Some form of Same as for One Star Same as for One Star Same as for Three Star Same as for Three Star

and Recreation entertainment should be but with properly

provided. organized and

scheduled

entertainment, and

recreational facilities.

10 10 10 10 10

16.8 Outdoor Areas Some landscaping should Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star

be done and well but with very good

maintained, in landscaping with

conformity with local and aesthetic appeal.

environmental

regulations.

DRS 219-2: 2017

15 15 15 20 20

LODGES CRITERIA 34

DRS 219-2: 2017


16.9 Swimming Where applicable, a Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star. Pool swimming pool of but the design, but should not be of but with a pool of not adequate size should be facilities, amenities, less than seventy five less than One hundred provided and well and quality of (75) square metres, (100) square metres and maintained to ensure materials, structures, with a separate pool for high standard of design safety of swimmers. The fixtures and children and finish. The water pool should have as equipment, should be temperature should be minimum:- of good. regulated

Treatment room and filtration plant

Beds and mattresses Separate changing

rooms for men and women should be provided.

Clear markings to indicate depth at different points

Suitably trained and equipped attendants/Life Guards 20 20 40 50 50

16.10 Insurance The establishment should Same as for One Star Same as for One Star Same as for One Star Same as for One Star be covered by public liability insurance and other statutory insurance policies.

30 30 30 30 30

16.11 Health Club The establishment should Same as for One Star Same as for One Star Same as for One Star Same as for One Star be covered by public liability insurance and other statutory insurance policies.

30 30 30 30 30

END

DRS 219-2: 2017

LODGES CRITERIA 35

DRS 219-2: 2017

ANNEX F

(Normative)

CRITERIA FOR GRADING TENTED CAMPS


1.0 LOCATION 1.1 Location Should be suitable for a Same as for One Same as for One Star, Same as for Three Star. Same as for Three Star.

Tented camp. but should be within or in close proximity to the main attraction of the area and offer easy accessibility, safety, comfort and tranquility

10 10 20 20 20 1.2 Site and The establishment Same as for One Star Same as One for Star Same as for Three Star Same as for Four Star Environmental Impact

Environment should be in harmony but the location Should but with an impressive but with greater appeal Assessment should be with the natural have added advantage site offering greater and vantage in terms of done before environment, and in in terms of scenery, vantage in terms of scenery, and/or fauna construction conformity with the and/or fauna and flora. scenery, and/or fauna and flora building and and flora. The dominant feature development regulations being Tented Camp applicable to the locality. The site should be safe from rain water floods and strong winds.

20 20 30 40 50 TENTED CAMPS ASSESSMENT 1

DRS 219-2: 2017


2.0 BUILDING 2.1 Design and In conformity with the Same as for One Star. Same as for One Star Same as for Three Star Same as for Four Star Architectural Building Code and other but with a more but the architectural but should have Features existing building attractive architectural features, construction unique, elegant and regulations, modest in design and finish. and finish of the distinctive features in style and beauty and building in relation to complete harmony with structurally safe. Should the environment should the environment. be in harmony with the be of greater harmony physical, natural and and appeal. cultural environment. 20 20 30 40 50

2.2 Capacity The establishment Same as for One Star Same as for One Star Same as for One Star Same as for One Star should have at least five (5) lettable accommodation units. 10 10 10 10 10

2.3 Walkways, Should be in accordance Same as for One Star. Same as for One Star Same as for Three Star Same as for Four Star Hallways and with the Buildings Code, but with better finish but with higher quality but all should be of Staircases allow easy passage and and some decoration, in finish, decoration and much higher quality

be well lit, at all times. harmony with the maintenance. Where applicable, safe cultural environment. side railings should be provided and well maintained

20 20 30 40 50

2.4 Site signage and Proper and clear signs Same as for One Star Same as for One Star Same as for One Star Same as for One Star Notices and notices should be

provided indicating any restrictions and areas of interest. 10 10 10 10 10

3..0 FRONT OFFICE 3.1 Reception An appropriate area Same as One Star Same as for One Star Same as for Three Star Same as four star

Area suitably designed for but a separate concierge but customer receiving of guests service area should be service/public relation should be available. provided. table should be provided to assist guests.

DRS 219-2: 2017

10 10 30 40 40

TENTED CAMPS ASSESSMENT 2

DRS 219-2: 2017


3.2 Information Appropriate and Same as One Star Same as for One Star. Same as for One Star. Same as One Star.

Services relevant guest

information should be

available, including:-

Tourism services

providers;

Emergency and fire exit

procedures etc. should

be provided.

Literature covering

services, internal

telephone directory and

menus should be

provided.

Special notice regarding

the hotel lien should be

displayed. All

information should be

in English/French,

Kiswahili, and at least

one other

internationally

recognizable language.

20 20 20 20 20

3.3 Hours of They should be at least Same as for One Star Same as for One Star. Same as for One Star Same as for One star

Service twelve (12).

10 10 10 10 10

3.4 Paging A simple functional Same as for One Star Professional discrete Same as for Three Star Same as for Three star Systems paging system should be paging system should

available be used.

10 10 20 20 20 3.5 Safe Deposit There should be Same as for One Star Should be available, in Individual safe deposit Same as for Three Star There should be

Service arrangement to secure the proportion of at box should be provided sufficient arrangement Guests’ valuables. least one Safe for every in the guest rooms for the safe keeping of five rooms large valuables.

20 20 30 40 40

DRS 219-2: 2017


DRS 219-2: 2017


3.6 Foreign Foreign exchange Same as for One Star Same as for One Star Same as for One Star Same as for One Star

Exchange services should be

Services provided.

10 10 10 10 10

3.7 Concierge There should be an Same as for One Star Same as for One Star, Adequate number of Same as for Four Star

Services arrangement to assist but with designated bellboys should be

guests. personnel available. available to assist

guests during operating

hours.

10 10 15 20 20

3.8 Languages Guest contact staff Same as for One Star Same as for One Star Same as for Three Star Same as for Three Star.

should be able to but should also be able

communicate in to communicate in at

English/French and least one other

Kiswahili. internationally

recognized language

10 10 20 20 20

3.9 Communication

Should be available and Same as for One Star Same as for One Star Same as for Three Star. Same as for Three Star

include at least a but should include

Services telephone internet services.

10 10 20 20 20

4.0 LOBBY/LOUNGE/PUBLIC AREA(S)

4.1 Lobby/Lounge/ Should be available, Same as for One Star, Same as for Two Star Same as for Three Star Same as for Four Star

Public Areas modest in design, but with better design. but exclusively but with excellent but with very high

functional and in line designed for and used design, material, degree of luxury,

with applicable by guests. workmanship, elegant ambiance and beauty.

Building Code finish and high degree

of luxury.

10 15 20 30 40

4.2 Size of Should be proportionate Same as for One Star Same as for One Star Same as for One Star Same as for Four Star

Lobby/Lounge to the capacity of the but should be more

establishment. spacious.

10 10 10 20 20

DRS 219-2: 2017


DRS 219-2: 2017


4.3 Amenities and The size and range of Same as for One Star, Same as for Two Star, Same as for Three Star Same as for Four Star Accessories accessories should be but should be of wider but in addition reading but should be of greater but offering a proportionate to the size range and quality. and writing materials range and higher distinctively greater of the Tented Camp and should be available. quality. range and quality. the needs of customers, including the disabled. 10 20 30 40 50

4.4 Furniture and Should be simple, Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star Décor blending with the but of better range and but of wider range, but should be more but generously

natural and cultural quality higher quality and comfortable, of very furnished, with environment, adequate, comfort. high quality and in attention to detail, of good quality, excellent condition. comfort and elegance. functional and well maintained.

10 20 30 40 50



10 10 15 20 20

4.6 Floors, Walls Should be of good, safe Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star Walls may or may not and Ceilings and secure material, and but showing a degree of but showing higher but with distinctive be existing

well maintained to creativity. degree of creativity. creativity and enable high standards of impressive ambiance. cleanliness and hygiene.

20 20 30 30 50

4.7 Lighting There should be Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star. adequate natural and/or but light fittings should but lighting and fittings but with very high artificial lighting. be of better quality. should be tasteful to quality standard of provide a pleasant fittings. ambiance

10 20 30 40 40

DRS 219-2: 2017


DRS 219-2: 2017


4.8 Minimum Size Minimum size of Same as for One Star. Same as for One Star Same as for Three Star Same as for Four Star of Public lobby/lounge/public but minimum size but minimum size Rooms areas, bar and covered should not be less than should not be less than terraces should be as per an aggregate of 1 sq. m. an aggregate of 1½ sq. the building code but in per guest bed. m. per guest bed. any case not less than an aggregate of ½ sq. m. per guest bed.

30 30 40 50 50 5.0 FUNCTION ROOM/AREA (Briefings, Conferences, Banquets, etc) 5.1 Features and At least an area of not Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star Facilities less than 1.5 sq m. per but with good furniture. but with an average but with high quality but of very high quality guest with functional size of at least 2 sq.m. furniture, furnishings audiovisual and furniture to match the per guest bed, and fittings. internet facilities. general standard of the comfortably furnished, establishment. and well maintained.

10 20 30 40 50 6.0 DINING AREA 6.1 Features and At least one designated Same as for One Star, Same as for two Star, Same as for Three Star, Same as for Four Star, Facilities dining area, but should be of better but offering greater but offering but featuring more than commensurate with the quality. degree of comfort. considerable luxury and one room and number of beds. Should convenience. distinctively luxurious. be well furnished, A separate lounge ventilated and should be available for maintained extra comfort

10 20 30 40 50 6.2 Furniture, Should be adequate, Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star Equipment and functional, comfortable but all of better quality. but all should be of but luxurious and more but distinctively Accessories and appropriate. All superior quality. elegant. luxurious and elegant. should be clean and of good quality, taking into consideration the needs of disabled/ handicapped persons.

40 50 60 70 80

DRS 219-2: 2017


DRS 219-2: 2017


6.3 Interior Should be modest, of Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star

Décor good quality with but of better range and but of wider range, but should be more but generously

harmony of colours and quality higher quality and comfortable, of very furnished, with

blending with the natural comfort high quality and in attention to detail,

and cultural excellent condition comfort and elegance

environment. and well

maintained

20 30 40 50 60

6.4 Lighting Should be adequate, Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star

natural and/or artificial, but light fittings should but lighting and but with very high

with level of artificial be of better quality fittings should be quality standard of

illumination controllable. tasteful to provide a fittings and finish

pleasant ambiance

20 30 40 50 50

6.5 Floors, Walls and Should be structurally Same as for One Star. Same as for One Star Same as for Three Star Same as for Four Star Walls may or may not

Ceilings sound, well maintained but with high quality but with tasteful design, but with excellent be existent

to support high standard of design, very high quality workmanship and

of cleanliness and workmanship and workmanship and finish.

hygiene finish. finish.

20 20 30 40 50

6.6 Menu A Menu, with a modest Same as for One Star Same as for Two Star Same as for Three Star Same as Four Star, but

selection of local and but with better but with at least a four but with superior featuring excellent

international dishes with selection, quality, course menu and quality cuisine, of at cuisine and very rich

at least three courses presentation wider selection of least five courses and a wine list.

should be available. dishes and beverages rich wine list

10 20 30 40 50

6.7 Service Should be well Same as for One Star. Same as for One Star. Same as for One Star. Same as for One Star

Stations appointed and

proportional to seating

capacity.

10 10 10 10 10

6.8 Regulation of Where applicable, Same as for One Star Same as for One Star Same as for Two Star Same as for One Star

Temperature adequate natural but with quality but with high quality air

ventilation, and/or fixtures and fittings conditioning systems

sufficient mechanical

ventilation should be

DRS 219-2: 2017

provided

30 30 35 40 40


DRS 219-2: 2017


7.0 BAR(S) 7.1 General At least One bar should Same as for One Star. Same as for One Star Same as for Three Star Same as for Three Star Features and be conveniently located but more spacious with but will be elegant, but with a higher Facilities near the dining area and better ambiance. spacious and provide degree of creativity, or public area. Facilities to prepare facilities of ambiance and comfort. non-stocked internationally refreshments should be recognizable standards. provided. 20 20 30 40 50

7.2. Floors, Walls, Woodwork and fittings Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star Ceilings and should be modestly but with more but with very high but with excellent but with luxurious Decorations decorated, of fine finish, attractive decoration, quality finish. design and finish finish and décor.

functional and well tasteful finish and offering a higher degree maintained. design. of comfort.

10 20 30 40 50

7.3 Lighting and Should be adequate, Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star Ventilation natural and/or artificial, but light and but lighting and but with very high

illumination and ventilation fittings ventilation fittings quality standard of ventilation. should be of better should be tasteful and fittings and finish quality controllable to provide a pleasant ambiance

20 30 40 50 50

7.4 Furniture and Should be adequate, Same as for One Star Same as for Two Star Same as for Three Star, Same as for Four Star. Equipment modest, comfortable and but should be of better but should be of but with a touch of

of good quality. An ice- quality. distinctively higher luxury. making machine of quality, offering greater adequate capacity and a comfort. double bowl sink with bottle brush, hot and cold running water are essential.

20 30 40 50 50

DRS 219-2: 2017


DRS 219-2: 2017


7.5 Beverage Adequate refrigeration Same as for One Star Same as for One Star Same as for Three Star Same as for Three Star Cooling /cooling should be but with extensive and Systems available and storage of varied cooling systems wines should be done to meet demand of professionally. various storage and cooling requirements. 20 20 30 30 30

7.6 Glassware Stocks should be Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star adequate and but should be of better but should be of high but should be of appropriate for service of quality. quality and design. excellent quality in different drinks. design and finish.

10 20 30 40 40 7.7 Selection of Adequate variety of local Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star

Drinks and and international but with wide variety but with a wider but with premium but with an extensive Snacks beverages, wines, should and choice. selection of beverage, internationally re- selection of premium be available. wines and snacks, known brands available. brands.

10 20 30 40 50 8 .0 KITCHEN 8.1 Size Area including food Same as for One Star. Same as for One Star. Same as for One Star Same as for Four Star.

stores and pantry should but area per guest bed be in proportion to the should be ¾ sq. m. for capacity of the hotels with more than establishment, but shall 100 beds. not be less than 1/2 sq.m. per guest bed. 40 40 40 50 50

8. 2. Relation to Should be conveniently Same as for One Star. Same as for One Star, Same as for Three Star. Same as for Three Star. Restaurant located in relation to the but with added restaurant/dining area, provision for to facilitate service enhancement of service efficiency. efficiency. 10 10 20 20 20

8.3. Flow of There should be Same as One Star Same as for One Star. Same as for One Star. Same as for One Star Food provision for safe Service conveyance of food

between the preparation area and the

DRS 219-2: 2017

restaurant/dining area 30 30 30 30 30


DRS 219-2: 2017


8.4 Organization There should be visible Same as One Star but Same as for Two Star but Same as for Three Star Same as for Four Star of the segregation in terms of with different and highly organized and but with sections but labelled and Kitchen working areas for appropriate working departmentalized clearly labelled. screened off where cleaning, preparation of areas for preparation of applicable. meats, vegetables, fish, meats, vegetables, fish, poultry and pastries. poultry and pastries. 15 20 25 30 40

8.5 Equipment Work tops should be of Same as for One Star. Same as for One Star, Same as for Three Star As for Four Star but of Kitchen none rusty impervious but each section should but with high quality with very high quality

materials, and should be provided with tools. tools. include an adequate appropriate tools. number of sinks, with hot and cold running water. Basic utensils, tools and cooking equipment should be provided. All should of good quality and be kept in good and clean condition.

40 40 50 60 70

8. 6. Hand Wash Adequate and separate Same as for One Star Same as for One Star. Same as for One Star Same as for One Star Basins hand wash basins, with

at least one located at the entrance, all hygienically controlled, with hot and cold running water, and soap dispensers should be provided. Hygienic means of hand drying should be provided.

20 20 20 20 20

8.7. Ventilation Adequate and efficient Same as for One Star Same as for One Star Same as for One Star Same as for One Star natural and/or mechanical ventilation/fume and hot air extraction should be provided.

DRS 219-2: 2017


DRS 219-2: 2017


8.8 Waste There should be Same as One Star Same as for One Star Same as for One Star Same as for One Star Collection sufficient number of and Storage separate waste bins preferably for glass, organic and non-organic material with tight fitting covers, protected from weather and animals. All bins should be lined with appropriate waste bags. Waste must be collected from the kitchen, on a regular basis. 30 30 30 30 30

8.9. Drainage All drains in and around Same as for One Star Same as for One Star Same as for One Star Same as for One Star the kitchen should be covered and connected to the drainage system of the building via a grease trap. In areas where there is no sewage system, it should be connected to the soakage pit. All to be maintained in good working condition, at all times

30 30 30 30 30

8.10 Floors, Walls Should be of impervious Same as for One Star Same as for One Star but Same as for Three Star Same as for Three Star and Ceilings materials, non-corrosive but with excellent with high quality but with distinctly

and non-slip, conducive levels of hygiene materials and finish. superior quality to easy cleaning. All should be observed. materials and finish. should be of good Floors should have a workmanship and finish. gentle slope towards High levels of hygiene the drainage point and should be observed. the junction between Floors should have a all vertical and gentle slope towards the horizontal floor and

DRS 219-2: 2017

drainage point and the walls and working junction between all surfaces should be


DRS 219-2: 2017


vertical and horizontal coved floor and walls and working surfaces should be coved 15 20 25 25 30

8.11 Food Storage Should be adequate, Same as for One Star Same as for Two Star but Same as for Three Star Same as Four Star providing for separation but with controllable should have separate but should have of perishables and non- temperature gauges compartments for distinctly separate perishables, well various food stuffs. compartments with ventilated and labeling for various maintained in hygienic food stuffs. condition. Built in facilities for refrigeration, shelving, pallets and cabinets should be available.

10 15 25 30 30

8.12 Lighting Natural and/or artificial, Same as for One Star Same as for Two Star but Same as for Three Star Same as for Four Star illumination, should be but light fittings should lighting fittings should but with very high adequate. be of better quality be tasteful to provide a quality standard of pleasant ambiance fittings and finish

10 15 20 25 25 9.0 GUEST ROOMS 9.1 Minimum Minimum size of Minimum size to be 12 Minimum size to be 15 Minimum size to be 20 Minimum size to be 25 Should be adequately

Size bedrooms should be sq.m. sq.m. sq.m. sq.m. spaced 12 sq m.

20 20 30 40 50 9.2. Regulation Adequate natural Same as for One Star Same as for One Star but Same as for Two Star Same as for One Star

of ventilation, where with quality fixtures and but with high quality Temperature openable window area is fittings air conditioning not of less than 20% of systems floor area and/or sufficient mechanical air conditioning should be provided, so as to maintain a temperature range for the comfort of

DRS 219-2: 2017

the guests 10 10 15 20 20


DRS 219-2: 2017


9.3. Balconies/ Not essential Not essential At least 50% of the At least 75% of the All rooms should have Terraces rooms should have rooms should have balconies Functional balconies with balconies with and comfortable appropriate furniture. appropriate. furniture. 20 30 40

9. 4. Fittings, Every room should be Same as for One Star Same as for Two Star but Same as for Three Star Same as for Four Star Furniture fitted with a clean and but of high quality. should include a but with valet services but offering a high and comfortable bed of not Computer data point. and coffee tray degree of luxury. Equipment less than 190 cms x 90 provided. Mini bar

cms. Mattress should not should be provided, on be less than 15 cms thick request with two matching . pillows. Foam rubber or cotton material of high quality is recommended. A wardrobe in each room with at least six hangers, two chairs, one table, and bedside mat/rug should be provided. Waste paper baskets, luggage and shoe rack should be provided. All lamps should be shaded

30 40 50 60 70

9. 5 Furnishings Appropriate Soft Same as for One Star Same as for Two Star but Same as for Three Star Same as for four Star

and furnishings:- but should be of high of significantly Higher but should be of much but with a higher

Linen Should be well quality. quality. higher quality. degree of luxury.

designed, in

harmonized colour

scheme.

Beddings should be

of good cotton or

linen fabric. Every

bed should have

appropriate size of


DRS 219-2: 2017


should have under-


DRS 219-2: 2017


blankets, two bed sheets and top blanket or duvet with appropriate pillows.

Mosquito net covering the entire bed and long enough to reach the floor.

Appropriate curtains and upholstery should be of good quality, finish and well maintained. 30 40 50 60 70

9.6 Change of Should be changed after Same as for One Star Same as for One Star Should be changed Same as for Four Star There should be a Par

Linen every two nights of use daily stock of at least Three

or with every new guest. pairs of sheets for each

20 20 20 30 30

bed.

9.7. Décor Should be good in Same as for One Star Same as for Two Star but Same as for Two Star Same as Four Star, but

quality, conforming to but tastefully with a wide range of but with a higher evidently more

the social and cultural presented. decorations. degree of luxurious.

environment with sophistication

harmony of colours and

well maintained.

20 30 40 50 60

9.8 Floors, Walls Should be of good finish Same as for One Star Same as for One Star but Same as for Three Star Same as for four Star

and Ceilings and well maintained. with high quality but with a luxury touch but of exceptionally

material used. in material, high quality material

Carpets where workmanship and and finish.

applicable, should be finish.

professionally fitted, with

a good under lay and

should be clean at all the

times.

20 20 30 40 50

9.9 Lighting Design of tent should Same as for One Star. Same as for One Star but Same as for Three Star Same as for Three Star

allow adequate natural with additional light but with high quality but with much higher

DRS 219-2: 2017

lighting. One light fixtures over the fittings. quality fittings.

fixture for each bed dressing table mirror.


DRS 219-2: 2017


should be conveniently Portable or other light located. Bedside switch fixtures suitable for and emergency lighting reading, writing, etc. should be provided. should be provided. 20 20 30 40 50

9.10 Guest Privacy Tents should be Same for One Star Same as for One Star. Same as for One Star. Same as One Star. appropriately spaced to facilitate guest privacy and comfort.

30 30 30 30 30

9.11 Information Literature covering Same as for One Star. Same as for One Star. Same as for One Star Same as for One Star in Bedrooms services, internal

telephone directory, Tent telephone tariffs, menus, emergency and fire exit procedures, etc, should be provided. Special notice regarding hotel lien and liabilities should be well displayed. All information should be provided in Kiswahili, English and at least one other internationally recognizable language.

20 20 20 20 20

DRS 219-2: 2017


DRS 219-2: 2017


9.12 Internal A bell, light signal or Same as for One Star Same as for One Star but Same as for Three Star Same as for Four Star. Communication telephone should be in addition, the but with extensions Systems provided in every room following should be provided in bathrooms. for internal provided:- communication Internal telephones that can be connected to external network, through the switchboard, or direct dial. Computer data points/hotspots 10 10 20 30 30

9.13 Tent Should be numbered, Same as for One Star Same as for One Star but Same as for Three Star Same as for four Star Designation lettered or otherwise in good quality fittings. but of better quality. but of excellent finish.

designated with clear signage.

10 10 20 30 40

9.14 Tent Good quality and secure Same as for One Star Same as for One Star, Same as for Three Star, Same as for Four Star, Security locking system on each but with higher quality but provision for but with a higher

entrance, providing fittings double locking system degree of sophistication maximum security, and door lens. should be installed.

20 20 30 40 50

9.15 Supplies in Approved and sealed Same as for One Star Same as for Two Star. In Same as for Three Star, Same as for four Star Bedrooms bottled drinking water but all items should be addition, hot water but with flowers, but with assorted

should be supplied daily. of good quality. bottle, extra pillows, chocolates, sweets and chocolates and good Bedside rug for each duvet/ blanket, fruits in season. selection of beverages guest, “Do Not Disturb” tea/coffee tray, assorted and wines. sign, stationery, waste tissue paper and a bin, appropriate insect selection of beverages, repellent, laundry bags, should be provided. air-freshening supplies, Shoe bags, shoe shining Torch/lamp, and water pads, sewing kits and glasses should be bedroom slippers, provided. should be provided

DRS 219-2: 2017


DRS 219-2: 2017


10.0 GUEST BATHROOM 10.1 Bathroom (s) Should be ensuite to each Same as for One Star Same as for One Star Same as for One Star Same as for One Star guest room 30 30 30 30 30

10.2 Size Bathroom/WC of not less Same as for One Star. Same as for One Star, Same as for Three Star Same as for Four Star than 3½ sq. m. but should be of not but of not less than 6 but should be more less than 5 sq.m. sq.m. spacious.

10 10 20 30 40

10.3 Fittings, Should be modest, Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star More grab rails and Equipment functional and include a but with a large mirror. but should include an but all equipment but with hair dryers facilities for disabled/ and shower with mixer, WC, efficient mechanical air should be of high and telephone handicapped and senior Amenities toilet paper holder, hand extraction system and a quality. Arabic shower extensions. citizens should be

wash basin with hot and larger mirror. Indirect is an added advantage.. provided. cold water, a reasonably light fittings are sized mirror, towel rail, recommended. Built-in grab rail, clothes hook or bath tubs should be at hanger, and non-slip least 160 cm. long. shower tray.

30 40 60 80 90

10.4 Floors, Walls Good impervious non- Same as for One Star Same as for Two Star, Same as for Three Star, Same as for Four Star. and Ceilings slip materials should be but with better but with higher quality but with superior

used. workmanship and materials. quality materials. The materials used to finish. cover the walls should be at least up to a height of 2.5 meters from the floor.

10 20 30 40 40

10.5 Towels and Should be adequate, of Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star. Bathrobes good quality material in but of bigger size and but should be of higher

good condition, and better quality including quality material, and of changed daily. Bath mat a face towel. not less than 80cm x of modest material 150cm. and should should be provided. include a bathrobe.

DRS 219-2: 2017


DRS 219-2: 2017


10.6 Lighting and Should be effective Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star Ventilation natural/or artificial for but should be of high but of higher quality. but with superior convenience and comfort quality materials, quality fittings. of the guests. fittings, workmanship and finish. 20 30 40 50 50

10.7 Shaver Shaver outlets should be Same as for One Star. Same as for One Star, Same as for Three Star Same as for Three Star. Outlets provided in every but should be of and Sockets bathroom, indicating the superior quality.

voltage supply. Appropriate sockets should be provided.

10 10 20 20 20

10.8 Supplies in The following should be Same as for One Star Same as for One Star Same as for Three Star Same as for Three Four Bathrooms supplied in each but with addition of Star the quality and

bathroom: Sanitary bin, sanitary bags, paper range should reflect a soap and toilet paper, a tissues and cotton degree of luxury. water glass per guest and pads. toiletry tray or basket provided.

10 10 20 20 30

10.9 Sanitization Bins, WC, hand wash Same as for One Star. Same as for One Star. Same as for One Star. Same as for One Star. basin, bath tub and shower tray should be sanitized with appropriate detergents and chemicals daily. 20 20 20 20 20

11.0 SUITES

11.1Minimum Size Not essential Not essential Not essential Not essential Where Suites are

provided, the minimum

size should be 24 sq. m.

with more spacious

rooms of palatial

proportions with all

prerequisite

internationally

recognizable standards.

DRS 219-2: 2017

40


DRS 219-2: 2017


11.2 Regulation Not essential Not essential Not essential Not essential Adequate natural of ventilation, where Temperature openable window area is not of less than 20% of floor area and/or sufficient mechanical air conditioning should be provided, so as to maintain a temperature range for the comfort of the guests. 40

11.3 Facilities Not essential Not essential Not essential Not essential Room service menu, and valet services and Amenities coffee/tea maker

should be provided. Mini bar should well stocked. Room service should be provided on 24 hour basis.

50

11.4 Not essential Not essential Not essential Not essential Should have a terrace Balconies/Terraces or balcony with

appropriate furniture. 30

11.5 Fittings and Not essential Not essential Not essential Not essential Quality dinning table

Furniture with at least Four

chairs; a dressing table,

full length mirror, a

lounge, a coffee and

study tables, and

computer data points

should be provided.


but with appropriate

study facilities, and an

DRS 219-2: 2017

easy chair. All the

furniture and fittings


DRS 219-2: 2017


should be of internationally recognizable quality. 70

11.6 Décor Not essential Not essential Not essential Not essential Good décor with quality decorations. Flowers and indoor plants should be tasteful and elegant with a touch of luxury.

60

11.7 Furnishings Not essential Not essential Not essential Not essential Appropriate Soft

and Linen furnishings:-

Should be well

designed, in

harmonized colour

scheme.

Beddings should be of

good cotton or linen

fabric. Every bed

should have

appropriate size of bed

sheets, which can be

tucked in. All beds

should have under-

blankets, Two bed

sheets and top blanket

or duvet with

appropriate pillows.

Mosquito net covering

the entire bed and long

enough to reach the

floor.


and upholstery should

be of good quality,

finish and well

maintained.

DRS 219-2: 2017

They should also be of

excellent quality


DRS 219-2: 2017


materials and

luxurious.

70

11.8 Lighting Not essential Not essential Not essential Not essential Design of tent should

allow adequate natural

lighting.

One light fixture for

each bed should be

conveniently located.

Bedside switch and

emergency lighting

should be provided.

Additional light

fixtures over the

dressing table mirror

and portable or other

light fixtures suitable

for reading, writing,

etc. should be provided.

40

11.9 Guest Not essential Not essential Not essential Not essential Tents should be

Privacy appropriately spaced to

facilitate guest privacy

and comfort.

30

11.10 Information Not essential Not essential Not essential Not essential Literature covering Information concerning

in Suites services, internal travel services directory

telephone directory, covering such aspects

menus, emergency and as excursion tours,

fire exist procedures, postal services, business

etc, should be provided. centres should be

Special notice provided.

regarding hotel lien

and liabilities must

be well displayed.


DRS 219-2: 2017

be provided in

Kiswahili, English, and


DRS 219-2: 2017


at least One other internationally recognizable language. 20

11.11 Communication Not essential Not essential Not essential Not essential A bell, light signal or Systems telephone extensions

should be provided in every room for internal communication. In addition, the following should be provided:- Internal telephone connected to external network through the hotel switchboard, or direct dial, Telephone tariffs. Computer data points/hotspots

50

11.12 Supplies Not essential Not essential Not essential Not essential Approved and sealed

in Suites bottled drinking water

supplied daily, bedside

rug per guest, Do Not

Disturb sign stationery,

waste bin, appropriate

insect repellent,

laundry bags, air

freshening supplies,

water glasses, match

boxes, and flowers

supplied.

Tea/coffee tray

together with good

quality kitchenette

utensils, cutlery and

crockery should be

supplied.

DRS 219-2: 2017

In addition, all the


DRS 219-2: 2017


utensils, tools and accessories should be of very high quality. 70

11.13 Change of Not essential Not essential Not essential Not essential Linen should be Linen changed daily and/or

at the convenience of the guest.

40

11.14 Tent Not essential Not essential Not essential Not essential Good quality and Security secure locks/locking

system on each door providing maximum privacy should be installed.

20

11.15 Bathroom Not essential Not essential Not essential Not essential Should be of at least 10 Size sq.m and spacious


90

11.16 Bathroom Not essential Not essential Not essential Not essential Should have good

Fittings and quality shower mixers,

Equipment W.C., bidet/ Arabic

shower, hand wash

basin with a wide top,

wall to wall mirror,

spacious bath tub, at

least three towel rails,

amenity tables, hair

dryers and telephone.

Should also have a

shaver magnifying

mirror and a shower

cubicle All should be of

DRS 219-2: 2017

very high quality.

80


DRS 219-2: 2017


11.17 Bathroom Not essential Not essential Not essential Not essential There should be good

Supplies quality assorted and

well stocked toiletry kit.

Good quality toilet

paper tissues, sanitary

bin, two water glasses,

bathroom rug, shower

caps, non-slip rug,

slippers and robes,

should be provided.

Should also have a

shaver magnifying

mirror and a shower

cubicle.

Luxurious amenity kit

and toiletries should be

provided

40

11.18 Bathroom Not essential Not essential Not essential Not essential Good impervious non-

Floors, slip materials should be

Walls and used for floors and

Ceilings walls. The materials

used to cover the walls

should be of at least 2.5

metres from the floor,

and should be of

luxurious interior

design, excellent

materials,

workmanship and

finish.

50

11.19 Towels and Not essential Not essential Not essential Not essential A minimum of two sets

Bathrobes of high quality towels

comprised of bath,

hand, face towels and

bathrobes changed on a

daily basis, should be

DRS 219-2: 2017

provided.

50


DRS 219-2: 2017


11.20 Lighting Not essential Not essential Not essential Not essential Appropriate number of and lights, One of them Ventilation being above the mirror should be available for general illumination of the bathroom. Excellent and efficient natural ventilation and mechanical air extraction system should be installed.

Electrical lighting should be of sufficient wattage. Adequate socket outlets, indicating voltage should be provided.

Design and finish of fittings should reflect a much higher degree of luxury. 60

11.21 Shaver Not essential Not essential Not essential Not essential High quality sockets Outlets and and shaver outlets, Sockets indicating voltage should be provided.

30

12.0 HYGIENE AND SANITATION 12.1 Guest Good impervious non- Same as for One Star Same as for One Star Same as for Three Star. Same as for three Star Cloakrooms slip material should be but in addition fresh used for floors and walls. flowers or indoor The materials used to plants should be cover the wall should be provided. up to a height of not less than 1½ metres from the floor. Cloakrooms should be

DRS 219-2: 2017

properly ventilated; Gender privacy should TENTED CAMPS ASSESSMENT 25

DRS 219-2: 2017



indicated;

All doors should be


locks;



The following should

be provided and

- maintained:-

Soap dispenser with

- soap,

Disposable tissue,


- drier

A hand wash basin


- water.

Toilet paper


- and lid.

Coat hangers/hooks

Facilities for the

Disabled/handicapped

;


running water and

drainage should be

available.



code

The entrance to the

cloakrooms from


have air locks.

50 50 60 60 60

12.2 Staff Should be sufficient in Same as for One Star Same as for One Star Same as for One Star Same as for One Star Where the staff reside Changing/ relation to the number of on premises, changing Wash staff, in line with the rooms facilities should

DRS 219-2: 2017

Rooms Building Code and health appropriately be regulations. Should be limited.


DRS 219-2: 2017


clean and well maintained at all times. Should be provided with sufficient toilets, hand wash basin and mirrors. Gender separation and privacy should be observed; Facilities for the Disabled/handicapped should be provided. Amenities should be in keeping with standards of the establishment 30 30 30 30 30

12.3 Refuse Facilities should meet the Same as for One Star Same as for One Star Same as for One Star but Same as for Four Star Storage and local health standards with evidence for but with a higher Disposal and environmental professional handling display of

protection regulations. professionalism 20 20 20 25 30

12.4 Sewerage Drainage should be Same as for One Star Same as for One Star Same as for One Star Same as for One Star connected to septic tank of an approved size and soakage pit or any other approved sewage disposal system, in line with the Building Code, health and environmental protection regulations.

30 30 30 30 30

12.5 Vermin All areas of the Same as for One Star Same as for One Star Same as for One Star Same as for One Star

Proofing establishment should be

fumigated regularly, in

accordance with local

health and

DRS 219-2: 2017

environmental protection

regulations, and be


DRS 219-2: 2017


properly protected

against rats, snakes,

insects and any other

vermin

30 30 30 30 30

12.6 Water There should be Same as for One Star Same as for One Star Same as for One Star Same as for One Star

Supply consistent supply of

safe water conforming

to local and WHO

standards. Water from

private sources should

be regularly treated

appropriately certified

by competent National

Authority

50 50 50 50 50

12.7 Water Should be adequate to Same as for One Star. Should be adequate to Should be adequate to Should be adequate to

Storage last at least one (1) day, last at least three (3) last at least five (5) days. last at least seven (7)

in case of supply days. days.

breakdown.

20 20 30 40 50


13.1 Fire All material in the Same as for One Star Same as for Three Star Same as for Three Star Same as for Three Star

Protection establishment should be but fire detectors but with smoke

of fire resistant or should be installed. detectors and

retardant material. sprinklers installed.

Adequate and


equipment should be

provided and well





by-laws.


installed;

DRS 219-2: 2017

All staff should be



DRS 219-2: 2017


fire fighting equipment and their use; Fire drill exercises should be carried out regularly; Every establishment should have an in- house core fire fighting team; Statutory fire safety notices should be prominently displayed in guest room and public areas; The establishment must be insured against fire hazards. 20 30 40 40 40

13.2 Electrical All electrical installations Same as for One Star Same as for One Star Same as for Three Star Same as for Three Star Safety should be well but with high quality but with higher quality

maintained, in materials, fittings and materials, fittings and accordance with workmanship workmanship applicable electrical safety laws.

10 10 15 15 20

13.3 Security There should be adequate Same as for One Star Same as for One Star, Same as for Three Star Same as for Three Star, security arrangements but with more but in addition there including:- elaborate rapid should be a functional Functional alarm response arrangements electronic surveillance system system in place. Professionally trained and properly equipped personnel, to escort guests to their rooms, where necessary; Precaution Notices should be prominently displayed and legible at all times.

DRS 219-2: 2017


DRS 219-2: 2017


13.4 Emergency There should be Same as for One Star, Same as for Two Star, Same as for Two Star Power should be Power appropriate alternative but power should be but power should be but power should be available for 24 hours. sources of power in case available for at least 14 available for at least 18 available for at least 20 of failure of main/usual hours, with supply to hours. hours. supply. Power should be sensitive areas available for at least 12 maintained at all times. hours. 20 30 40 50 60

13.5 Medical Properly equipped First Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star. Emergency Aid Kits, which should but with a Resident but with arrangements

include anti-snake Clinical Officer and a for a Doctor on call venom, serum should be well furnished clinic. provided, with some staff trained in first aid techniques and a resident nurse, with proper arrangements for rapid evacuation.

20 20 30 40 40

14.0 SUNDRY SERVICES 14.1Luggage, Lost There should be a room Same as for One Star. Same as for One Star Same as for One Star Same as for One Star

and Found for storage of luggage. Room All lost and found property should be appropriately kept. 10 10 10 10 10


10 10 10 10 10 14.3 Room Service Should be available on Same as for One Star Same as for One Star Same as for One Star but Same as for One Star

request. but should be available should be available for but should be available for 18 hours. 20 hours. for 24 hours. 10 10 20 30 40

14.4 Laundry Washing and ironing of Same as for One Star Same as for Two Star Same as for Two Star Same as for Four Star There should be a Par Service guest clothes should be but dry cleaning to be but with washing, dry stock of at least Three

provided, with proper arranged, if not cleaning, ironing and pairs of sheets for each storage facilities for Hotel available. pressing services, bed. Linen and guest clothes available.

DRS 219-2: 2017


DRS 219-2: 2017


15.0 HUMAN RESOURCE 15.1 Human There should be a Same as for One Star Same as for One Star Same as for One Star Same as for One Star Resource documented Human Policy Resource Management Policy specifying:- Terms and conditions of service; Schemes of service; Employee reward/incentive scheme(s); In-house and External training programmes 20 20 20 20 20 15.2 Professional General management of Same as for One Star Same as for One Star The hotel should be Same as for Four Star It is recommended that Qualifications the establishment should but should be under supervised by a highly but in addition should all managers of of be under professionally the supervision of a trained and experienced have a Human accommodation Management qualified person, certified person suitably trained person, assisted by Resources establishments be Staff by appropriate national and experienced in several persons with Development Manager. members of national authorities. hotel management, relevant professional and/or international assisted by One or qualifications in their professional bodies. more persons with respective fields. similar training. Comprehensive in- Continuous training, house training including in-house programmes should be programmes should be in place. available. 20 20 30 40 50 15.3 Departmental Depending on the size Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star It is recommended that Heads and organizational but each department but with duty manager all heads of structure of the must be under the available at all times. departments from establishment, there supervision of a per Three Star and above be should be at least one son or persons of members of national suitably qualified and appropriate training and/or international experienced person to from a recognized professional bodies. assist in the day to day institution and operations. For experienced, to establishments of 50 maintain very good rooms and above, each service for guests, at all department should be times. supervised by an appropriately qualified

DRS 219-2: 2017

person. 30 30 40 50 50 TENTED CAMPS ASSESSMENT 31

DRS 219-2: 2017


15.4 Professional All operative staff should Same as for One Star Same as for One Star Same as for One Star but Same as for One Star Appropriate on-job

Qualifications possess professional but the proportion of but the proportion of the proportion of but the proportion of training programmes

of Operative qualifications and professionally certified professionally certified professionally certified professionally certified should be formulated

Staff appropriate experience staff should be at least staff should be at least staff should be at least staff should be 90% and maintained.

to maintain satisfactory 50% 70% 80%

services for guests, at all

times.

At least 40% of the staff

should posses certified

qualifications from

recognized institutions.

20 35 45 50 60

15. 5 Languages The Manager should Same as for One Star Same as for One Star Same as for Three Star Same as for Four Star.

have a working but the Manager, but the Manager,

knowledge of other Assistant Manager and Assistant Manager and

internationally Guest Contact staff Guest Contact staff

recognized languages, in should have working should be able to speak

addition to knowledge of at least at least one other of the

English/French and one other of the widely recognized international

Kiswahili. recognized language

international languages

20 20 30 40 40

15.6 Health Staff should be medically Same as for One Star. Same as for One Star. Same as for One Star. Same as for One Star.

examined regularly, in

line with statutory health

regulations.

10 10 10 10 10

15.7 Staff Different uniforms for Same as for One Star. Same as for One Star, Same as for One Star, Same as for One Star

Uniforms each department kept in but should be of good but of very good quality. but of superior good

good, clean condition, in quality. quality.

conformity with safety

requirements, should be

provided. All staff

should have name tags

indicating designation.

20 20 30 40 50

15.8 Personal All staff should be well Same as for One Star. Same as for One Star. Same as for One Star. Same as for One Star.

Grooming groomed, clean in body

and attire, at all times.

DRS 219-2: 2017

20 20 20 20 20


DRS 219-2: 2017


15.9 Staff Adequate Same as for One Star Same as for One Star Same as for One Star Same as for One Star Accommodation accommodation with proper sanitary facilities should be provided to all staff. The facilities should be commensurate with the standards of the establishment. 30 30 30 30 30

15.10 Dining A Dinning Room of Same as for One Star. Same as for One Star. Same as for One Star. Same as for One Star. Facilities adequate size in relation

to the number of staff, well ventilated, lit and functionally furnished, clean and well maintained should be provided.

20 20 20 20 20

15.11 Recreational Adequate recreational Same as for One Star Same as for One Star Same as for One Star Same as for One Star Facilities facilities should be

provided. 10 10 10 10 10

16.0 GENERAL 16.1 ‘Courtesy of Smoking and non- Same as for One Star Same as for One Star Same as for One Star Same as for One Star

Choice’ smoking zones should be identified and clearly indicated. 20 20 20 20 20

16.2 Parking Adequate parking space, Same as for One Star Same as for One Star. Same as for One Star but Same as for Four Star. The number of parking Facilities in relation to the number in addition the surface spaces should be in

of rooms and in close of the parking space conformity wi th proximity of the hotel, should be well paved, local/national building should be provided. marked and secured. code. Covered parking Special parking and Sufficient and marked will be an added access for the walkways should be advantage. disabled/handi-capped designated. should be provided.

DRS 219-2: 2017


DRS 219-2: 2017


16.3 General Should be adequate Same as for One Star Same as for One Star, Same as for Three Stars Same as for Three Stars Stores providing for separation but better organized, of different types of both in terms of goods merchandise/goods, well segregation, layout and ventilated and management maintained. Proper shelving and cabinets should be available 20 20 30 30 30

16. 4 Service Functional Functional Should be fully Same as for Three star Same as for Three star Station/ equipped Garage 10 10 20 20 20

16.5 Depending on the Same as for One Star Same as for One Star Same as for One Star Same as for One Star Accommodation for location, adequate Drivers accommodation for

drivers should be provided with all necessary amenities and in keeping with the general standards of the establishment. The facilities should be commensurate with the standards of the establishment.

20 20 20 20 20 16.6 Shopping There should be at least a Same as for One Star Same as for One Star Same as for One Star Same as for One Star.

Facilities small boutique or gift shop, selling basic travel requirements and souvenirs.

10 10 10 10 10 16.7 Entertainment Some form of Same as for One Star Same as for One Star Same as for Three Star Same as for Three Star and Recreation entertainment should be but with properly

provided. organized and scheduled entertainment, and recreational facilities.

DRS 219-2: 2017


DRS 219-2: 2017


16.8 Outdoor Areas Some landscaping should Same as for One Star Same as for One Star. Same as for Three Star Same as for Four Star

be done and well but with very good

maintained, in landscaping with

conformity with local and aesthetic appeal.

environmental

regulations. 15

15 15 20 20

16.9 Swimming Where applicable, a Same as for One Star Same as for Two Star Same as for Three Star Same as for Four Star.

Pool swimming pool of but the design, but should not be of but with a pool of not be

adequate size should be facilities, amenities, less than seventy five of less than one hundred

provided and well and quality of (75) square metres. (100) square metres and

maintained to ensure materials, structures, high standard of design

safety of swimmers. The fixtures and and finish. The water

pool should have as equipment, should be temperature should be

minimum:- of good. regulated

Treatment room and

filtration plant

Beds and mattresses

Separate changing

rooms for men and

women should be

provided.

Clear markings to

indicate depth at

different points

Suitably trained and

equipped

attendants/Life Guards 20

40

50

50

20

16.10 Insurance The establishment should Same as for One Star Same as for One Star Same as for One Star Same as for One Star

be covered by public

liability insurance and

other statutory insurance

policies.

30 30 30 30 30

16.11 Health Club Optional, but where it Same as for One Star Same as for One Star Same as for Three Star Same as for Three Star

exists, it should be well but with Steam bath, but with a wider range

equipped with a suitably whirlpool and massage of luxurious facilities

trained instructor. parlour provided.

DRS 219-2: 2017

15 15 20 20 30

TENTED CAMPS ASSESSMENT

END 35

DRS 219-2: 2017

ANNEX G

(Normative)

CRITERIA FOR GRADING VILLAS, COTTAGES AND SERVICED APPARTMENTS

SECTION- ITEM ONE STAR TWO STAR THREESTAR FOUR STAR FIVE STAR REMARKS

1.0 LOCATION 1.1 Location The location of the Same as for One Star Same as for One Star, but Same as for Three Same as for Three Star

establishment should be should offer easy Star suitable for the development accessibility, safety, of villas or cottages or serviced comfort and tranquility. apartments..

10 10 20 20 20 1.2 Site and Should be in harmony with the Same as for One Star Same as for One Star Same as for One Star Same as for Four Star

Environment natural and built-up but the environment environment and in including the out conformity with the building look should be and development regulations suitable for a facility applicable to the locality of internationally recognizable standards

30 30 30 50 50 VILLAS, COTTAGES AND SERVICED APARTMENTS CRITERIA 1

DRS 219-2: 2017

SECTION- ITEM ONE STAR TWO STAR THREESTAR FOUR STAR FIVE STAR REMARKS 2. 0 BUILDING 2.1 Autonomy of Depending on the design and Same as for One Star. Same as for One Star. Same as for One Star Same as for One Star Building lay out of the establishment, there should be separation of traffic flow between guests and services.

20 20 20 20 20 2.2 Design and In conformity with the Same as for One Star Same as for Two Star Same as for Two Star Same as for Four Star Architectural Building Code and other but with some claim but architectural but the façade, Features existing regulations, modest in to beauty and style features and general architectural features, style and beauty, and construction of the construction and finish structurally sound. Should be building (s) and its of the building (s) in well maintained and in finish should be of relation to the harmony with the physical, high standards environment should be natural and cultural of very high environment. internationally recognizable standards and should have added functionality, safety, security and luxury.

20 30 30 40 50 2.3 Signage All public areas and guest Same as for One Star Same as for Two Star but Same as for Three Same as for Four Star rooms should be indicated in but with quality higher in quality of quality Star but of excellent but of luxurious finish. clearly numbered, lettered or materials, fittings materials, fittings and quality. other appropriate designation. and finish finish

10 15 25 35 40 2.4 Capacity May not have less than three Same as for One Star Same as for One Star Same as for One Star Same as for One Star (3) lettable rooms/units

10 10 10 10 10 2.5 Corridors, Where applicable, should Same as for One Star Same as for One Star, but Same as for Three Same as for Four Star, Staircases allow easy passage, be well lit, should be of good finish, Star, but reflecting but reflecting some Hallways and and have side railings, with and well decorated high internationally degree of luxury and Walkways gentle slope for staircases. recognized opulence. Should be well maintained standards of style. and protected from the weather

DRS 219-2: 2017


DRS 219-2: 2017

SECTION- ITEM ONE STAR TWO STAR THREESTAR FOUR STAR FIVE STAR REMARKS 2.6 Lighting Should be effective natural Same as for One Star Same as for Two Star but Same as for Three Same as for Three Star and/or artificial. but with quality fixtures should be of high Star but fixtures should fixtures and fittings quality be more aesthetic

10 15 20 20 25 2.7 Sound Should be simple and Same as for One Star Same as for One Star. Same as for One star Same as for Four Star Proofing functional. but with added aesthetic features.

20 20 20 25 25 2.8 Regulation of Where applicable, adequate Same as for One Star Same as for One Star but Same as for Two Same as for One Star Temperature natural ventilation, and/or with quality fixtures and Star but with high sufficient mechanical fittings quality air ventilation should be provided conditioning systems

10 10 15 20 20 3.0 RECEPTION AREA 3.1 Size Should be as per the Building Same as for One star Same as for One star but Same as for Three Same as for Three Star Code, in relation to the size of should be more spacious. Star the establishment, and appropriately appointed.

10 10 20 20 20 3.2 Furniture, Should be simple and Same as for One star Same as for One Star but Same as for Three Same as for Four Star Equipment and functional should be well furnished Star but with but with very high Furnishings and equipped excellent design, degree of luxury, workmanship ambiance and beauty elegant finish and high degree of luxury 20 20 30 40 50 3.3 Information Relevant information should Same as for One Star Same as for One Star Same as for One Star Same as for One Star be available for guests. 20 20 20 20 20 3.4 Communication A bell, a light signal or Same as for One Star Same as for One Star but Same as for Three Same as for Four Star Facilities telephone should be provided, should include external Star but should in every unit for internal connectivity through a include Internet communication main switch or direct dial services.

DRS 219-2: 2017

and tariffs for different destinations. 20 20 30 40 40 VILLAS, COTTAGES AND SERVICED APARTMENTS CRITERIA 3

DRS 219-2: 2017

SECTION- ITEM ONE STAR TWO STAR THREESTAR FOUR STAR FIVE STAR REMARKS 4.0 LIVING ROOM/OBBY/LOUNGE 4.1 Living Should be available, modest Same as for One Same as for Two Star Same as for Three Same as for Four Room/Lobby/ in design, functional and in Star, but with but exclusively designed Star but with Star but with very Lounge line with applicable better design. for and used by guests. excellent design, high degree of luxury, Building Code material, ambiance and workmanship, beauty. elegant finish and high degree of luxury.

10 15 20 30 40 4.2 Size Should be proportionate to Same as for One Same as for One Star Same as for One Same as for Four the capacity of the Star Star but should be Star establishment. more spacious.

10 10 10 20 20 4.3 Furniture and A dinning table, with at least Same as for One Star, Same as for Two Star, but Same as for Three Same as for Four Star, Equipment four chairs, a sofa set, co ffee but in addition a all should be of good Star but in addition but the range should table, a study table, and a magazine racks a TV quality and a mini bar should have a more luxurious. bookshelf. and sideboard provided. video/CD player, an should be provided. easy chair and a wall unit.

10 20 30 40 50 4.4 Fittings and Should be of simple, functional Same as for One Star Same as for Two Star, but Same as for Three Same as for Four Star, Furnishings and good quality material. but should be of with a safe deposit facility but with a computer but all should be a very better quality, good provided. data point provided. high luxurious quality. workmanship and finish.

10 20 30 40 50 4. 5 Décor Should be of modest quality, Same as for One Star, Same as for Two Star but Same as for Three Same as for Four Star with harmony of colours and but of superior with quality pictures and Star but with fresh but should be more well maintained. quality. decorations. flowers and indoor tasteful and elegant, plants provided. with more attention to detail.

10 20 30 40 50

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VILLAS, COTTAGES AND SERVICED APARTMENTS CRITERIA 4

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SECTION- ITEM ONE STAR TWO STAR THREESTAR FOUR STAR FIVE STAR REMARKS 4..6 Lighting and Openable window area should Same as for One Star. Same as for One Star but Same as for Three Same as for Four Star Ventilation not be of less than 20% of floor with additional Portable Star but with high but with much higher area. There should be or other light fixtures quality fittings. quality fittings. adequate natural lighting. One suitable for reading, light fixture at the door in writing, etc. should be addition to the general provided. illumination. Emergency lighting should be provided. 20 20 30 40 50

5.0 KITCHENETTE 5.1 Size Should be at least 7½ sq.m, for Same as for One Star. Same as for size Star. Same as for One Star Same as for One Star

every lettable unit. 30 30 30 30 30

5.2 Furniture and Tabletops to be stainless steel Same as for One Star Same as for Two Star, but Same as for Three Same as for Four Star Equipment or other impervious material, but should be of of higher quality materials star but more

and a sink, with hot and cold good quality and fixtures tastefully designed, running water provided. with better quality Adequate furniture, cooking materials and equipment and utensils should fixtures be provided. All should be kept in good and clean condition.

15 20 25 30 30

5.3 Floors, Walls Should be of non-slip Same as for One Star Same as for Two Star but Same as for Three Same as for Three but and impervious materials and but should be of of superior quality Star more luxurious. Ceilings conducive to easy cleaning. better quality materials and finish,

materials and finish 20 30 40 40 50

5.4 Lighting Should be adequate, natural Same as for One Star Same as for Two Star but Same as for Three Same as for Four Star and/or artificial, with level of but light fittings lighting fittings should be Star but with very artificial illumination should be of better tasteful to provide a high quality controllable. quality pleasant ambiance standard of fittings and finish

DRS 219-2: 2017


DRS 219-2: 2017

SECTION- ITEM ONE STAR TWO STAR THREESTAR FOUR STAR FIVE STAR REMARKS 6.0 BED ROOMS 6.1 Size Minimum size should be 12 Same as for One Star Minimum size to be 15 Minimum size to be Minimum size to be 25 sq.m, excluding the bathroom sq.m, excluding the 20 sq.m., excluding sq.m., excluding the bathroom the bathroom bathroom. 20 20 30 40 50

6.2 Lighting and Openable window area should Same as for One Star. Same as for One Star but Same as for Three Same as for Four Star Ventilation not be of less than 20% of floor with additional light Star but with high but with much higher area. There should be fixtures over the dressing quality fittings. quality fittings. adequate natural lighting. One table mirror. Portable or light fixture for each bed in other light fixtures addition to the general suitable for reading, illumination. Emergency writing, etc. should be lighting should be provided. provided.

20 20 30 40 50 6.3 Floors, Walls Should be of good finish and Same as for One Star Same as for One Star but Same as for Three Same as for Four Star

and Ceilings well maintained. with high quality material Star but with a but of exceptionally Carpets where applicable, used. luxury touch in high quality material should be professionally material, and finish. fitted, with a good under workmanship and lay and should be clean at finish. all the times. Doors and windows should be of quality material.

20 20 40 50 60 6.4 Fittings, Every room should be fitted Same as for One Star Same as for Two Star but Same as for Three Same as for Four Star

Furniture and with a clean and comfortable but of high quality. should include a Star but with valet but offering a high Equipment bed of not less than 190 cms x Computer data point. services and coffee degree of luxury. 90 cms. Mattress should not tray provided. Mini be less than 15 cms thick with bar should two matching pillows. Foam provided, on rubber or cotton material of request. high quality is recommended. A wardrobe in each room with at least six hangers, two chairs, one table, bedside mat/rug should

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be provided. Waste paper baskets,


DRS 219-2: 2017

SECTION- ITEM ONE STAR TWO STAR THREESTAR FOUR STAR FIVE STAR REMARKS luggage and shoe rack should be provided. All lamps should be shaded TV and telephone should be available. Mini bar

30 40 50 60 70

6.5 Supplies Approved and sealed Same as for One Same as for Two Star. Same as for Three Same as for Four bottled drinking water Star but all items In addition, hot water Star, but with Star but with should be supplied daily. should be of good bottle, extra pillows, flowers, assorted chocolates Bedside rug for each guest, quality. duvet/ blanket, chocolates, sweets “Do Not Disturb” sign, tea/coffee tray and and fruits in stationery, waste bin, assorted tissue paper season. appropriate insect repellent, should be provided. laundry bags, air- Shoe bags, shoe shining freshening supplies and pads, sewing kits and water glasses should be bedroom slippers, provided. should be provided

20 30 40 50 60 6. 6 Furnishings and Soft furnishing and curtains Same as for One Star Same as for Two Star but Same as for Three Same as for Four Star Linen should be at least of the ratio but should be of high of significantly higher Star but should be of but with a higher of a window to curtain of 1:2 ½ quality. quality. much higher quality. degree of luxury. with length of 5 cm. above the floor. Should be well designed, in harmonized colour scheme. Bedding should be of good cotton or linen fabric. Every bed should have appropriate size of bed sheets, which can be tucked in. All beds should have under- blankets, Two-bed sheets and top blanket or duvet with appropriate pillows.

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Mosquito net covering the entire bed and long enough to reach the floor.


DRS 219-2: 2017


Appropriate curtains and

upholstery should be of

good quality, finish and

well maintained. 40

50

60

70

30

6.7 Change of Linen Should be changed after every Same as for One Star Same as for One Star Should be changed Same as for Four Star There should be a

two nights of use or with daily or at the Par stock of at least

every new guest. request of the guest Three pairs of sheets

20

20

20

30

30

for each bed.

6.8 Room Security The main door and windows Same as for One Star Same as for One Star but Same as for Three Same as for Four Star

should be of good quality with better quality Star but with

weather resistant material and materials. functional electronic

fitted with secure surveillance systems

locks/locking system,

providing maximum privacy

and security should be

installed.

10 10 15 20 20

6.9 Décor Should be modest in quality, Same as for One Star Same as for Two Star. Same as for Two Star Same as Four Star, but

conforming to the social and but of superior but with adequate evidently more

cultural environment with quality. decorations luxurious.

harmony of colours and well

maintained.

20 40 40 50 60

7. 0 BATHROOM(S)

7.1 Bathroom(s) Should be ensuite to each Same as for One Star Same as for One Star Same as for One Star Same as for One Star

guest room

30 30 30 30 30

7.2 Size Bathroom/WC of not less than Same as for One Star. Same as for One Star, but Same as for Three Same as for Four Star

3½ sq. m. should be of not less than Star but of not less but should be more

5 sq.m. than 6 sq.m. spacious.

10 10 20 30 40

DRS 219-2: 2017


DRS 219-2: 2017


7.3 Lighting and Should provide adequate Same as for One Star Same as for Two Star but Same as for Three Same as for Four Star

Ventilation illumination suitable for the but with improved should be of better quality Star but with

different bathroom uses. materials, fittings, and include an efficient superior quality

workmanship and mechanical air extraction fittings.

There should be effective

finish. system


ventilation

10 20 30 40 40

7. 4 Fittings, Should be modest, functional Same as for One Star Same as for One Star but Same as for Three Same as for Four Star More grab rails and

Equipment, and include a shower and/or but with high quality should include an efficient Star but all but with hair dryers facilities for

and bath tub with mixer and materials, fittings, mechanical air extraction equipment should and telephone disabled/

Amenities splash guard hanging workmanship and system and a larger be of higher quality, extensions. handicapped and

naturally into the shower tray, finish mirror. Indirect light with Arabic shower senior citizens

WC, toilet paper holder, hand fittings are recommended. provided should be provided.

wash basin with hot and cold Built-in bath tubs should

water, a reasonably sized be at least 160 cm. long.

mirror, towel rail, grab rail,

clothes hook or hanger, and

non-slip shower tray.

30 40 60 70 80

7.5 Floors, Walls Good impervious non-slip Same as for One Star. Same as for One Star, but Same as for Three Same as for Four Star.

and Ceilings materials should be used. The with better quality Star, but with

materials used to cover the material. superior quality

walls should be at least up to a material.

height of 2.5 meters from the

floor.

20 20 30 40 40

7.6 Towels and Should be adequate, of good Same as for One Star Same as for One Star but Same as for Three Same as for Four Star,

Bathrobes quality material in good of bigger size and better Star but the bath but should be of a much

condition, and changed daily. quality including a face towel should not be higher quality.

Bath mat of modest material towel and a bathrobe. of less than 80cm x

should be provided. 150cm and should

be of higher quality

material,

10 10 20 30 40

DRS 219-2: 2017


DRS 219-2: 2017

SECTION- ITEM ONE STAR TWO STAR THREESTAR FOUR STAR FIVE STAR REMARKS 7.7 Shaver Outlets Shaver outlets should be Same as for One Star. Same as for One Star, but Same as for Three Same as for Three Star. and Sockets provided in every bathroom, should be of superior Star indicating the voltage supply. quality. Appropriate sockets should be provided. 10 10 20 20 20

7. 8 Supplies The following should be Same as for One Star Same as for One Star but Same as for Three Same as for Three Four supplied in each bathroom: with addition of sanitary Star but with a Star the quality and Sanitary bin, soap and toilet bags, paper tissues and weighing scale range should reflect a paper, a water glass per guest cotton pads. provided degree of luxury. and toiletry tray or basket provided.

10 10 20 25 30

7. 9 Sanitization Bins, WC, hand wash basin, Same as for One Star. Same as for One Star. Same as for One Same as for One Star. bath tub and shower tray Star. should be sanitized with appropriate detergents and chemicals daily.

20 20 20 20 20

8.0 HYGIENE AND SANITATION 8.1 Refuse Storage Facilities should meet the local Same as for One Star Same as for One Star Same as for One Star Same as for Four Star

and Disposal health standards and but with evidence but with a higher environmental protection for professional display of regulations. handling professionalism

20 20 20 25 30

8.2 Sewerage Drainage should be connected Same as for One Star Same as for One Star Same as for One Star Same as for One Star to the sewage disposal of the town, where applicable; where there is no sewerage system, the disposal should be in line with the Building Code and health regulations.

30 30 30 30 30

DRS 219-2: 2017


DRS 219-2: 2017

SECTION- ITEM ONE STAR TWO STAR THREESTAR FOUR STAR FIVE STAR REMARKS 8.3 Vermin The premises should be Same as for One Star Same as for One Star Same as for One Star Same as for One Star Proofing fumigated regularly in accordance with health regulations and properly protected against other vermin

20 20 20 20 20 8.4 Water Supply There should be consistent Same as for One Star. Same as for One Star Same as for One Star Same as for One Star supply of safe water conforming to local and WHO standards. Water from private sources should be regularly treated and appropriately certified by competent National Authority

20 20 20 20 20 8.5 Water Storage Should be adequate to last for Same as for One Star Should be adequate to last Should be adequate Should be adequate to at least two (2) day, in case of for at least three (3) days. to last for at least last for at least seven (7) supply breakdown. five (5) days. days.

15 15 20 25 30 9.0 SAFETY AND SECURITY 9.1 Fire Protection All material in the Same as for One Star Same as for Three Star but Same as for Three Same as for Three Start establishment should be of but fire detectors with smoke detectors and Star. fire resistant or retardant should be installed. sprinklers installed. material. Adequate and appropriate fire fighting equipment should be provided and well maintained, in excellent condition at all times, in accordance with local fire fighting and prevention by- laws. Fire alarms should be installed; Staff should be familiar with available fire fighting equipment and their use;

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Fire drill exercises should be carried out regularly; VILLAS, COTTAGES AND SERVICED APARTMENTS CRITERIA 11

DRS 219-2: 2017



notices should be

prominently displayed in

guest room and public

areas;

The establishment should

be insured against fire

20

hazards. 30

40

40

40

9. 2 Electrical All electrical installations Same as for One Star Same as for One Star Same as for One Same as for One Star

Safety should be well maintained in Star

accordance with applicable

electrical safety laws.

20 20 20 20 20

9.3 Emergency There should be appropriate Same as for One Star Same as for One Star. Same as for One Star Same as for One Star

Power alternative sources of power in

case of failure of main supply

20 20 20 20 20

9. 4 Security There should be adequate Same as for One Star Same as for One Star, but Same as for Three Same as for Three Star,

security arrangements with more elaborate rapid Star but in addition there

including:- response arrangements should be a functional

Functional alarm system electronic surveillance

Professionally trained and system in place.

properly equipped

personnel, to escort guests

to their rooms, where

necessary;

Precaution Notices should

be prominently displayed

and legible at all times.

20 20 30 30 40

9. 5 First Aid Adequate Kits should be Same as for One Star Same as for One Star but Same as for Three Same as for Three Star

available on premises, with at with a Doctor on call. Star

least one member of staff on

duty, trained in its application

techniques.

DRS 219-2: 2017

10 10 20 20 20


DRS 219-2: 2017

SECTION- ITEM ONE STAR TWO STAR THREESTAR FOUR STAR FIVE STAR REMARKS 10.0 SUNDRY SERVICES 10.1 Luggage, Lost There should be a room for Same as for One Star. Same as for One Star Same as for One Star Same as for One Star and Found Room storage of luggage. All lost and found property should be appropriately kept. Porter services should be provided. 10 10 10 10 10

10.2 Shoe Shine Service should be available. Same as for One Star Same as for One Star. Same as for One Star Same as for One Star

10 10 10 10 10

10.3 Baby Sitter Experienced baby sitter should Same as for One Star. Same as for One Star Same as for One Star Same as for One Star

be available with prior

arrangement.

10 10 10 10 10

10.4 Laundry and Should be provided Same as for One Star. Same as for One Star Same as for One Star Same as for One Star

Dry Cleaning

Services 20 20 20 20 20

11. 0 HUMAN RESOURCE

11.1 Human There should be a documented Same as for One Star Same as for One Star Same as for One Star Same as for One Star

Resource Policy Human Resource Management

Policy specifying:-

Terms and conditions of

service; Schemes of service;

Employee reward/incentive

scheme(s);

In-house and External training

programmes

20 20 20 20 20

11.2 Professional The establishment should be Same as for One Star Same as for One Star but Same as for Three Same as for Three Star

under the supervision of a the Manager should be Star

Qualifications of qualified person, certified by assisted by qualified

Management Staff appropriate national and/or experienced

authorities. personnel.

DRS 219-2: 2017

40 40 50 50 50


DRS 219-2: 2017

SECTION- ITEM ONE STAR TWO STAR THREESTAR FOUR STAR FIVE STAR REMARKS 11.3 Professional All operative staff should Same as for One Star Same as for One Star but Same as for One Star Same as for One Star Qualifications of possess professional but the proportion of the proportion of but the proportion of but the proportion of Operative Staff qualifications and appropriate professionally professionally certified professionally professionally certified experience certified staff should staff should be at least 70% certified staff should staff should be 90% to maintain satisfactory be at least 50% be at least 80% services for guests, at all times.

At least 40% of the staff should posses certified qualifications from recognized institutions. 20 25 30 35 40

11.4 Languages The Manager should have a Same as for One Star Same as for One Star but Same as for Three Same as for Three Star working knowledge of in addition, the Manager Star. but other Guest Contact English/French and Kiswahili. should have a working staff should be able to knowledge of at least one communicate in more other internationally than one internationally recognized language. recognized language.

20 20 30 30 40

11.5 Health Staff should be medically Same as for One Star Same as for One Star Same as for One Star Same as for One Star examined, regularly, in line with statutory health regulations

10 10 10 10 10

11.6 Staff Should be well groomed in Same as for One Star. Same as for One Star but Same of for Three Same as for Four Star Grooming body and attire, with different should be of good quality Star but should be of

uniforms for each functional very good quality. area. Uniforms should be kept in good clean condition and in conformity with safety requirements, should be provided. All staff should have name tags, indicating designation.

DRS 219-2: 2017


DRS 219-2: 2017

SECTION- ITEM ONE STAR TWO STAR THREESTAR FOUR STAR FIVE STAR REMARKS 12.0 GENERAL 12.1 Parking Adequate parking space, in Same as for One Star Same as for One Star. Same as for One Star Same as for Four Star. The number of Facilities relation to the number of but in addition the parking spaces rooms and in close proximity surface of the should be in of the hotel, should be parking space conformity with provided. Special parking and should be well local/national access for the disabled/handi- paved, marked and building code. capped should be provided. secured. Sufficient Covered parking and marked will be an added walkways should be advantage. designated. 15 15 15 20 20

12.2 Taxi Service Should be available on call. Same as for One Star. An appointed taxi service Same as for Three Same as for Three Star should be available. Star.

10 10 20 20 20 12.3 Shopping A grocery shop stocking items Same as for One Star Same as for One Star Same as for One Star Same as for One Star

Facilities essential for guests’ should be within easy reach of the establishment.

10 10 10 10 10 12.4 Outdoor Areas Where land is available, Same as for One Star Same as for One Star. Same as for One Star Same as for Four star

landscaping should be done but landscaping and be well maintained should have an aesthetic appeal.

20 20 20 30 30 12.5 Swimming Where applicable, and Same as for One Star Same as for Two Star but Same as for Three Same as for Four Star.

Pool depending on the size of the but the design, should not be of less than Star but with a pool establishment, a swimming facilities, amenities, seventy five (75) square of not less than One pool of adequate size should and quality of metres. hundred (100) be provided and well materials, structures, square metres and maintained to ensure safety of fixtures and high standard of swimmers. The pool should equipment, should design and finish. have as minimum:- be of good. The water Treatment room and filtration temperature should plant be regulated.

DRS 219-2: 2017

Beds and mattresses Separate changing rooms for men and women should be


DRS 219-2: 2017

SECTION- ITEM ONE STAR TWO STAR THREESTAR FOUR STAR FIVE STAR REMARKS provided. A separate pool/area for children Clear markings to indicate depth at different points Suitably trained and equipped attendants/Life Guards

20 25 30 40 40 12.6 Insurance A public liability insurance Same as for One Star Same as for One Star Same as for One Star Same as for One Star and other statutory insurance policies should cover the establishment.

20 20 20 20 20

END

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DRS 219-2: 2017

DRS 219-2: 2017

ICS ICS 03.080.30

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Accommodation and restaurants establishments...Accommodation and restaurants establishments — Part 2: Grading criteria 1 Scope This standard establishes grading criteria for establishments