Achieving Great Outcomes - Bayley House · to deliver excellent person centred outcomes for clients. Whenever I visit either the Day or Accommodation Services I am struck by the interest

Achieving Great Outcomes

Bayley House Annual Report 2014/15


Contents

Our Year at a Glance 3

From the President 4

From the CEO 5

Our Story So Far 6

A Financial Snapshot 8

Quality Governance 10

Great Day Programs 12

Providing Accommodation and Respite 14

Fundraising and Partnerships 16

Engaging our Community 18

Our People 20

Transitioning to the NDIS 24

Special Recognition 26

With Thanks 29

Sensational Volunteers 30

How You Can Help 31

3Bayley House Annual Report 2014/15

As we approach our 65th year we’re continuing to work towards improving the lives of people with an intellectual disability by providing appropriate support, a safe and friendly environment and opportunities for individuals to learn new skills, achieve their goals and participate in a range of community based activities.

Our year has been busy and certainly very challenging, yet is has also been rewarding and seen us achieve many wonderful outcomes.

July 2014Staff participated in an online employee survey to enable Bayley House to gain a well-rounded picture of the current culture and climate of this organisation. Overall staff enjoy the work that they do, and find it very rewarding.

August 2014On 27 August The Hon. Louise Asher MP, Member for Brighton announced plans for a $2.2 million major redevelopment of the day centre at Middle Crescent.

September 2014The opening of our new community residential house in Blackwood Avenue, Mentone on 9 September was attended by residents and their families, local MPs, representatives from the Department of Human Services and supporters.

October 2014Two ‘Getaway’ activities enabled 14 people, who usually live at home with their parents, to enjoy a few days at Philip Island in the company of peers to enjoy a short holiday.

November 2014Attendees at the AGM on 11 November listened to Judy Sutherland from Housing Choices Australia discuss several of their accommodation projects and saw Ms Shirley Kudeviita be awarded Life Membership of the Association.

Our new Volunteer Program commenced at the start of November ensuring all new volunteers are well informed, and undergo a comprehensive recruitment and review process.

December 2014We celebrated International Day for People with an Intellectual Disability on 3 December with the opening of the ‘Colour Me Crazy’ Art Exhibition at the ARTrium. A few days later 15 people received Client Recognition Awards to acknowledge their time at Bayley House.

The month, and year finished on a high note with the Annual Christmas Carols concert featuring the members of the All Star Theatre Company. More than 500 guests enjoyed the performance.

January 2015Work commenced on the upgrade of the Glassborow Wing at the start of January. Upon completion, the much needed refurbishment will improve the facilities in the building and create bright and welcoming spaces.

February 2015Quality, Innovation Performance conducted an Accreditation Audit over four days in February. All aspects of our operation were reviewed and we were officially notified of our success in June.

March 2015The first of the NDIS information sessions for parents and carers was conducted in March. More than 35 people attended to learn more about the new scheme.

April 2015A luncheon was held at the Savoy Hotel to launch the Bayley Bequest Society. A new initiative, the Society will increase awareness of the benefits of leaving a Bequest in your Will.

May 2015Members of the Board and the Senior Management Team attended a two day Strategic Planning Workshop to review and discuss our service delivery model and strategic direction over the next 3–5 years.

June 2015Our annual tax appeal featuring a story about Georgina and Katie was conducted, raising over $68,000; the highest ever achieved.

Our Year at a Glance


This is my first annual report as President of this wonderful not-for-profit service organisation and I am delighted to be able to present some of this year’s accomplishments to you. It has been a very hectic year and I am very proud of what has been achieved at both a Board and organisational level.

Thank You AngusFirstly I would like to thank Angus Graham OAM, our Board President for the past three years, for his hard work and dedication in the role. Angus resigned his position in March of this year due to his nomination as a member of the National Disability Insurance Scheme’s (NDIS) Intellectual Disability Reference Group.

Angus has provided strong leadership for Bayley House and his successful involvement in the securing of the tenure for the land at the rear of 52 Middle Crescent was a highlight. He will continue to support Bayley House as both a member of the Board and the Finance Sub-Committee. His roles as a member of the National Disability Insurance Scheme’s Intellectual Disability Reference Group and the Chair of Down Syndrome Australia have provided valuable and important links for us.

The Year’s HighlightsAs a Board there have been many significant highlights in which we have been involved this year. These include:

• A strong commitment to improving the built environment at Middle Crescent.

• Supporting all clients, carers, staff and other stakeholders through the appointment of Ms Rhonda Lawson-Street as Bayley House’s NDIS Transition Manager.

• Continuing to develop the role of the Bayley House Foundation as an integral strategy in supporting the operations of Bayley House.

• Delight in launching the Bayley Bequest Society in April 2015. Bequests are vitally important to Bayley House and to now have a formal program which will build relationships with benefactors and acknowledge their generosity during their lifetime is a proud achievement for us.

• The coming together of the members of the Board and Senior Management Team in May to devise and commit to a strategy for the organisation for the next 3–5 years.

Board UpdateThe process of Board renewal continued. Anthony Loschiavo, a long-term Chair of the Board’s Human Resources Sub-Committee announced his decision to retire at the November Annual General Meeting. John Lawrenson, a member of the Finance Sub-Committee was elected in November 2014 and the new Chair of the Day Service Sub-Committee, parent, Richard Zylan was co-opted to the Board in February this year and will nominate for election in 2015.

At the time of my elevation to Presidency, both Jude Mulcahy and John Lawrenson were appointed as joint Vice Presidents. As many of you would know the changes planned for the Disability Services sector through the advent of the NDIS are large. The Board will need to access the skills of all members productively if we are to see the organisation continue to flourish into the future.

In December 2014 the Human Resources Sub-Committee merged into the newly formed Quality, Governance & Risk Sub-Committee. This committee is chaired by Jude Mulcahy and provides recommendations to the Board on human resources, ongoing performance, risk management, continuous improvement and compliance.

Farewell to Ian GroverOn a more sombre note, it is important to note the passing of Mr Ian Grover a long-term parent and supporter of Bayley House. Ian served as a Board Member for 30 years, was Vice President for 14 of those years and President for 5 years. Ian’s support and guidance to successive management teams has had a lasting impact on the life of Bayley House.

AcknowledgementsI would like to thank my Board colleagues for their ongoing commitment to Bayley House. Their advice, support and wise counsel makes the life of a Board President not only doable, but also challenging and fun.

The staff and Senior Management led by Bruce Salvin continue to grow and develop in a fast changing service sector. At all times the staff attempt to deliver excellent person centred outcomes for clients. Whenever I visit either the Day or Accommodation Services I am struck by the interest and engagement of our clients, who are always ready to challenge you or enquire about your role. In this open and engaged service we are getting a lot of things right.

Rhonda Whitfield President

From the President


On behalf of all the management team and staff at Bayley House, I would like to welcome you to the 2015 Annual Report. The past 12 months has really had a focus on capital works as we modernise and prepare our physical facilities for the opportunities that the introduction of the National Disability Insurance Scheme presents.

Blackwood Avenue CompletedThe end of July 2014 saw the completion of 10 month’s work to construct the new Blackwood Avenue house in Mentone. This provided a new state-of-the-art, Community Residential Unit for the residents of the former Helen Schutt House in Aspendale. Hans van de Graaff and the management team in the Accommodation Service worked hard to commission the new building and settle the residents into their new home. The residents’ parents also provided excellent support in completing this exciting project.

Middle Crescent RefurbishmentWorks commenced on the redevelopment of the Glassborow Wing at the rear of 52 Middle Crescent, in early January 2015. These important works, which are centred on improved privacy and dignity for our clients, will also improve amenity, along with staff safety. To facilitate our important ongoing operations the building works have been broken into several stages.

The first stage is now due for completion in August 2015 after being delayed for nearly 12 weeks because of a range of latent conditions, which I am assured is common in buildings constructed more than 40 years ago. The Day Program clients and staff have risen to the challenge of having up to 40% of our operational spaces, unavailable for use, for much of the year to date.

Accreditation SuccessA major focus of all staff in February 2015 was our three yearly accreditation survey. Three surveyors from Quality, Improvement and Performance (QIP) spent four days reviewing and inspecting our policies and procedures as well as talking extensively with clients, their families, staff and volunteers.

Congratulations were in order for everyone, as the QIP auditors advised that they would be recommending Bayley House should be awarded a further three year accreditation. We were officially notified of our success in June. This is extremely important, as it is a condition of our ongoing ability to operate as a registered Disability Services Provider in Victoria. In particular Ms Anneke Jurgens, Bayley House’s Quality Manager, needs to be acknowledged for her fantastic work in preparing the organisation for survey and ensuring that all staff were well briefed on the process and the challenges they were required to meet.

Funding ChallengesBayley House has endeavoured to continue to operate within the income provided by the Victorian State Government and the client fees charged. Funding challenges are ongoing and ensuring financial sustainability remains one of our key priorities. There is some trepidation in the sector that the Victorian Government will reduce its funding commitment to Bayley House in the years remaining prior to the introduction of the NDIS. In particular, some of the funding of the Accommodation Service is based on the residents’ needs from 10–15 years ago and the support needs of many of the residents have significantly increased with age. Bayley House management is continuing to advocate for this difficult situation to be addressed.

Great Team Work2015 marks my fourth year as Chief Executive Officer for Bayley House and it certainly has been a privilege to work with all the clients, families, volunteers and staff. It is motivating to come to work each day to be greeted by a large number of enthusiastic people, both clients and staff. The preparation for the advent of the NDIS means that as a management group we need to be continually looking to change and improve our service provision.

I cannot do the job alone, and I would like to acknowledge the support of both Angus Graham OAM and Rhonda Whitfield as Board Presidents over the past few years. The Senior Management Team have continued to work productively and as a cohesive team. This year has seen the resignation of Cathy Branigan to be replaced by Catherine Raine as Finance Manager. Our well known and long serving Property Manager, James Bainbridge retired in May 2015 after 20 years with Bayley House and Rhonda Lawson-Street joined us in February in the new position of NDIS Transition Manager.

Towards an NDISConsiderable work has been undertaken over the past 12 months as we move closer to the introduction of the NDIS. The upcoming year will see us continue to refine our systems, develop our capabilities and implement initiatives that will ensure the transition is smooth and Bayley House and our clients thrive in the new environment.

Bruce Salvin Chief Executive Officer

From the CEO


40%

20%

18%

9% 6%

Port Phillip

Bayside

Glen Eira

Kingston

7%

Other LGA

Stonnington

Our Story So Far

Where our clients liveBayley House has a proud history. Established in 1951 as the Brighton and Districts Branch of the Helping Hand Association for the Intellectually Disabled, and colloquially known as Bayley House, our organisation was born from the vision of a group of parents in response to the desire to provide their children with an outlet for education, opportunity and a fulfilling life.

Nearly 65 years later, Bayley House has grown from its humble beginnings and is now a thriving, client focussed not-for-profit organisation providing a diverse range of services and programs for adults with an intellectual disability. Based out of 11 locations within the Bayside area, we support more than 220 people. We employ over 130 staff and our annual turnover is in the vicinity of $9.2 million.

Bayley House offers a comprehensive Day Program which provides activities, programs and opportunities that develop skills, foster greater independence and support clients to reach their goals. Our Accommodation Service oversees seven community residential properties including an Independent Living Complex and six residences which provide ongoing supported accommodation. A respite house provides short term facility based, overnight respite.

Most of our clients (78%) live locally in Bayside suburbs as well as the surrounding Council areas of Kingston and Glen Eira. They range in age, from 18–77 years with 62% being over 30 years of age. A total of 178 people attend our Day Program; 43 people live in our residential houses and on average, around 60 people access our respite service each year. Our clients have a range of different conditions that result in an intellectual disability. These include Down syndrome, Fragile X syndrome, Cerebral Palsy and Rhett syndrome.

Six decades of operation is a significant achievement for any organisation. Our success can be attributed to a number of factors; the vision of the original founders, the expertise of the management and staff, our wonderful volunteers and supporters and of course, our clients. They inspire us to be the best we can so that each and every day we are supporting them in the way they want so that they can live their lives as they choose and pursue their dreams.

Our VisionCreating futures together through collaboration, innovative thinking and evidence based practice.

Our MissionTo provide specialist support to offer opportunity to, and enhance the lives of adults with an intellectual disability.

Our Values • People & Families

• Quality & Choice

• Innovation & Tradition

• Community & Partnerships


GUITAR PLAYING MARK...

Mark has two passions; music and art. When he starts painting or picks up a guitar his artistic flare comes to the forefront much to the delight of others at Bayley House.

An easy going and caring person, Mark often brings his guitar to work and performs for his friends. A great fan of all the television talent shows, Mark has modelled his playing style on his favourite Voice and X Factor judges; the Madden Brothers, Ricky Martin and Guy Sebastian. Whether playing his own tunes, or those of others, Mark is in his element when making music.

But his creativity doesn’t stop there. Mark is one of our most talented artists and spends one day each week refining his craft, specialising in artwork featuring animals and characters from movies. With excellent brush strokes and a very unique and distinctive style, it is little wonder Mark’s paintings sell quickly.


A Financial Snapshot

Sound financial management and increased fundraising capacity over the past 12 months has resulted in a significant improvement in our overall financial position. We achieved an operating surplus in excess of $450,000; more than $200,000 above our original budget forecast. This is the first time in four years that we are able to report an overall surplus.

SummaryBayley House continued to implement improved financial management practices and demonstrate tighter fiscal control. As a consequence we achieved an overall surplus of $459,781. This is an increase of 26% over the operating surplus ($363,539) we achieved last year, prior to a repayment of a $681,354 grant to the Bayley House Foundation which contributed to an overall deficit being recorded.

Achieving such a pleasing result this year has not been without challenges. Reduced interest rates, increased staff costs, under funding of several accommodation houses and ongoing costs associated with increased use of information technology (IT) have all impacted on our financial status. We will continue to carefully monitor our cash flow, improve processes and streamline expenditure where possible.

IncomeThe total income received by Bayley House this financial year was $9,258,132, an increase of nearly 5.5% over the previous year. Whilst a slight increase in income from government grants and client fees contributed to this, the main factor was the significant increase in donations which more than doubled (113%) the previous year. Donations totalled $526,553; 40% more than anticipated in the budget forecast. Income from contract work undertaken by JobWorks@Bayley also increased substantially (31%).

Revenue from interest received from investments dropped by $80,000 (27.6%) due to the overall fall in interest rates. During the year we sold several assets including Helen Schutt House. Profit from the sale of this property ($70,323) accounted for less than 0.8% of our total income, but contributed 15.3% towards our total surplus.

ExpenditureOverall expenditure was $8,798,351 with employee expenses (74.8%) remaining our largest cost despite reduced use of contracted agency staff and a concerted effort to negate potential Workcover claims. Whilst the latter resulted in lower insurance costs, there are still several outstanding claims which have continued to have an impact. Depreciation costs and expenditure related to occupying our various properties increased, as did consultancy fees and IT costs.

Information TechnologyThe necessity for increased use of IT across the organisation has seen a dramatic increase (46.1%) in expenditure on IT infrastructure. This year the organisation upgraded our server and improved a range of other IT and communication hardware. The expansion of our IT capacity, and thus associated costs, will continue well into the future and is essential as we move towards the implementation of the NDIS.

Preparing for the NDISIn addition to improving access to, and use of IT, Bayley House engaged specialist accounting firm Saward Dawson to undertake an in-depth analysis of current programs and service. This has enabled us to gauge a better understanding of our potential income position under the NDIS.

ChallengesBayley House continues to advocate for improved funding for several of our houses, as well as a reassessment of the funded Support Needs Assessments (SNA) for many of our clients. Currently funding for many clients remain less than the cost to provide the required support.

Recent changes to the finance department has also presented a challenge, particularly due to the loss of continuity of information. The new team has been working to overcome this challenge and improving documentation and processes to reduce the impact of staff changes in the future.

Funding Refurbishment WorksSignificant funds were expended on the refurbishment works at 52 Middle Crescent. As at June 30 approximately $1.1 million had been spent improving facilities in the Glassborow Wing and other parts of the main building. These works have been funded through donations and cash reserves.

Looking AheadThe next 12 months will remain challenging. Our focus will be on improving and streamlining the client billing process, creating a more complete suite of comprehensive policies and practices and undertaking further detailed costing and analysis of the program and activities we offer. Improved management reports for each area of the business will be also implemented with progress discussed on a bimonthly basis.

KEY ACHIEVEMENTS

K First surplus in four years

K Surplus of greater than $200,000 above budget

K Completed a comprehensive analysis of program and service costing


INTRODUCING INDIA...

Dancing is one of India’s favourite activities, both at Bayley House and in her spare time. It gives her freedom to express herself through movement and has opened up a whole new world.

As a performer with dance group Emotion.21, India has performed overseas in India and South Africa, as well as locally. With such a love of dancing, she was one of the first people to enrol in our TAFE dance program and is delighted with the new skills and routines she has learnt.

A sporty and active young lady, India is a little ‘pocket rocket’. She enjoys swimming and is mad keen on basketball, especially when she scores a goal. It keeps her fit and healthy and is great exercise. Like many others her age, India is extremely social and likes nothing better than heading out and about with friends for a coffee and a chat.

Total Income $ %

Government Grants 6,889,391 74.41

Client Fees 1,430,403 15.45

Interest on Investments 211,036 2.28

JobWorks@Bayley Contracts 45,443 0.49

Donations 526,553 5.69

Net gain on Disposal of Property, Plant & Equipment 74,720 0.81

Other Income 80,586 0.87

Total 9,258,132 100.00

Expenditure $ %

Employee Expenses 6,578,522 74.77

Client Service Provision 318,371 3.62

Depreciation 336,899 3.83

Motor Vehicle 166,222 1.89

Occupancy Costs 340,812 3.87

Repairs & Maintenance 67,554 1.90

Insurance 92,337 1.05

Consultancy Fees 150,302 1.71

Internet & Telephone 179,066 2.04

Other 468,266 5.32

Total 8,798,351 100.00%

Three Year Comparison 2014–2015 2013–2014 2012–2013

Total Income $9,258,132 $8,773,279 $ 8,165,591

Total Expenditure $8,798,351 $9,091,094 $ 8,257,232

Surplus $459,781 -$317,815 -$91,641


Quality Governance

Sound governance practices are fundamental to any organisation. A good structure, the right mix of people and skills, and the sound policies, processes and procedures are essential in ensuring effective and efficient operation of the organisation. Quality governance by our Board of Management guides our strategic direction and ensures Bayley House is well run, remains financially secure and meets all regulatory obligations.

Board of ManagementAs at June 30 2015

President: Rhonda WhitfieldRhonda is an experienced board director, mentor and mediator who is motivated by achievement – particularly with sustainable, pragmatic and equitable outcomes. She has commercial business experience in the health and technology sectors and non-executive experience in disability, aging, health, sports and arts sectors.

Vice President: Jude MulcahyJude has professional expertise in governance, risk management and business development. She has held a range of directorships and governance roles and has a strong background in the public sector as well as private and not-for-profit organisations, particularly in the health, education and business sectors. Jude currently manages her own consultancy business.

Vice President: John LawrensonJohn has extensive experience in a range of Board and CEO roles including in the horticulture, dairy, grains and agricultural research and development sectors. He is highly committed to supporting the disability sector through the skills he has gained in commercial, not-for-profit and government organisations.

Treasurer: Gerard SavageGerard has a broad background in financial accounting, business and information technology with extensive experience in both consulting and commercial environments. His personal interest in the disability sector has been a key driver in his support of Bayley House over many years. Gerard is currently a Project Manager with payroll technology specialists ADP Ltd.

Richard DaltonA barrister at the Victorian Bar, Richard has more than 20 years’ experience as a specialist workplace relations lawyer representing corporate and public sector clients. Richard has expert knowledge in all industrial and employment law matters, including equal opportunity and occupational health and safety.

Angus Graham OAMAngus’ passion for change and commitment within the intellectual disability community is evident by his appointment to the NDIS, Intellectual Disability Reference Group, and as Chairman of Down Syndrome Australia. He is a Trustee of the Mary Jane Lewis Scholarship Foundation and brings professional expertise in the area of banking and finance to the Board. Angus has a strong personal belief in the value of an inclusive life for people with disability.

Rachel MilumRachel is a partner at KPMG Australia and holds qualifications in Accountancy and Law. She has extensive experience in all aspects of audit and the financial services industry in Australia and Ireland. Her strong interest in the community sector is reflected in the governance roles she has held in community and charity organisations.

Paul HedePaul is an experienced architect who specialises in design for disability. He is passionate about inclusion and creating outcomes that provide opportunities for people with a disability to feel comfortable in, and have control over, their environment. Paul has also had involvement in governance roles in both the public and community sectors.

Norm PeatlingNorm is highly committed to the disability sector. His passion and extensive experience in the finance and investment industry have been instrumental in helping to guide Bayley House’s financial and strategic direction. Norm has broad experience in the corporate sector and is committed to providing the best services possible for adults with an intellectual disability.

Lucy WhelanLucy has extensive experience in the public health sector and disability services industry. She is passionate about patient/client outcomes, healthcare delivery, process improvement, people and their development. Lucy is currently Senior Clinician Physiotherapist at Monash Health and specialises in project management, quality improvement and process streamlining.

Richard ZylanRichard has a strong background in the health sector and is experienced in implementing health programs for Aged Care and Disability Homes. He is an accomplished networker and public speaker and experienced in the community sector including volunteer roles with Disability Employment Services and the Office of the Public Advocate.


Board Meeting attendance

Rhonda Whitfield 7/7Richard Dalton 6/7Paul Hede 6/7Angus Graham OAM 5/7John Lawrenson (Elected Nov 2014) 5/7 Anthony Loschiavo (Resigned Nov 2014) 2/7Rachel Milum (Leave of absence Feb–Jun 2015) 2/7 Jude Mulcahy 7/7 Norm Peatling 7/7Gerard Savage 7/7Lucy Whelan 6/7Richard Zylan (Co-opted Feb 2015) 4/7

Sub-Committees As at June 30 2015

Accommodation Sub-Committee

Chair: Rhonda Whitfield 11/11

Committee: David Calver 11/11Jude Mulcahy 8/11Norm Peatling 8/11Bruce Salvin 7/11Hans van de Graaff 11/11Lucy Whelan 9/11

Day Service Sub-Committee

Chair: Richard Zylan 10/10

Committee: Amelia Barrow (Appointed Jun 2015) 1/10Pat Calver 10/10Paul Hede 9/10Robbie Hendry 4/10Krysia Hodgson 5/10Peter McCormack 6/10Norm Peatling 10/10Bruce Salvin 9/10Penny Scott 9/10Natarsha Warren (Leave of Absence Nov 2014–Jun 2015) 2/10

Finance Sub-Committee

Chair: Gerard Savage 6/6

Committee: Cathy Branigan (Resigned Oct 2014) 2/6 David Cole 5/6 Angus Graham OAM 2/6Rachel Milum (Leave of Absence Feb–Jun 2015) 3/6John Lawrenson 6/6Bruce Salvin 5/6Catherine Raine (Appointed May 2015) 1/6Steven Bassal (Dec 2014–Apr 2015) 3/6

Fundraising & Marketing Sub-Committee

Chair: Rhonda Whitfield 6/6

Committee: Kristine Dalton 6/6Ruth Lew 6/6Kerryn McIver 6/6Bruce Salvin 5/6Kate Savage (Appointed Oct 2014) 3/6 Paul Whelan 4/6

NDIS Futures Sub-Committee

Chair: Paul Hede 1/1

Committee: David Cole -/1Rhonda Lawson-Street 1/1Jude Mulcahy 1/1Daniel Porter 1/1Bruce Salvin -/1Rhonda Whitfield 1/1Richard Zylan 1/1

Quality, Governance & Risk Sub-Committee

Chair: Jude Mulcahy 4/4

Committee: Steven Bassal (Resigned Apr 2015) 3/4Anneke Jurgens 4/4John Lawrenson 4/4Catherine Raine (First meeting Jun 2015) 1/4Bruce Salvin 4/4Caroline Stanley 4/4Rhonda Whitfield 3/4

Clockwise from back left: G Savage, P Hede, R Whitfield, J Lawrenson, R Dalton, L Whelan, N Peatling, K Zylan, J Mulcahy. Absent: A Graham OAM.


Great Day Programs

KEY ACHIEVEMENTS

K Successful management of the Glassborow refurbishment & accreditation processes

K Expansion of community partnerships

K Growth in JobWorks business partners

This year has been a challenging, yet rewarding one for the Day Program. Considerable time and effort was spent preparing for and implementing the many logistical aspects of the redevelopment of the facilities at Middle Crescent; all whilst ensuring we maintained high quality delivery of our programs.

Glassborow RedevelopmentEven though work on the Glassborow Wing commenced in January 2015, many months were spent beforehand ensuring the design and furnishings were suitable and all possible factors were taken into account. Several staff representatives participated in a working group to review and collate staff feedback and convey ideas and suggestions to the architects. Collectively this resulted in a number of changes being made to original design plans. When completed, the building will offer naturally lit spaces, state of the art bathroom facilities, a training kitchen and a far more inclusive communal way of operating.

Without a doubt there were many challenges during the construction phase. Staff and clients are to be congratulated on the way in which they dealt with reduced space for program delivery and the disruption it caused at times. Managing the preparation for the refurbishment and the transition during the build has been very labour intensive and the main focus of the Day Program this year.

A majority of work on the Glassborow Wing was completed by the end of June with only a few finishing touches to go before occupancy is granted. The new space will be an enormous improvement allowing people to be supported in a far more inclusive and dignified manner. In addition to this, the facilities will foster greater collaboration and cross over between groups promoting increased social interaction and shared program delivery.

New Program PartnershipsThe development of community partnerships which enhance our capacity to deliver quality programs with tangible outcomes continues to be a priority within the Day Program area. This year the Managers in the Day Program secured two significant partnerships.

At the start of 2015 Bayley House introduced a new dance program in conjunction with Melbourne Polytechnic. Based out of the Prahran campus, the sessions are attended by a group of 8–10 clients and have proven very successful in developing skills, encouraging creativity and improving understanding of dance and movement. Participants will receive a Certificate 1 in Dance upon completion of the course.

A new initiative with Sandringham Secondary College has seen a group of our younger male clients working collaboratively with Year 11 and 12 VET students on a community orientated project. The partnership enables clients and students to work alongside each other to develop skills in wood and metal technology to make a range of products. The success of this project, and the partnership, has supported discussions for other joint program ventures between our two organisations.

Getaway WeekendsIn October 2014 Bayley House conducted two Getaway Weekends to Philip Island for small groups of clients living at home with their parents. It gave them the opportunity to have a break away from family in the company of their peers to enjoy a short holiday and participate in activities of their choice.

Good News for JobWorksDuring the year JobWorks@Bayley, our job skills program based at Noyes Street in Highett, successfully secured a number of new business contracts. Many are local businesses, whilst others are located interstate. Our reputation for efficiency, reliability and value has played a key role in acquiring these contracts which include a range of mail out, re-labelling and packaging tasks.

The growth in the number of business partnerships has ensured that there is an abundance of vocational work available for people who choose to undertake contract work as part of their weekly timetable. It has also increased the variety of tasks being performed, thereby resulting in an increase in the number of vocational skills being acquired by individuals. Well done to all staff and clients.

AccreditationSignificant work was undertaken once again by Day Program staff to ensure that we are operating in line with Department of Health and Human Services (DHHS) guidelines and principals. And more importantly, ensuring that the people we support are at the centre of all decision making. Congratulations to the staff team for the high standard of person centred planning that was identified through the audit and accreditation process.


Finding the Right StaffThe past 12 months have seen significant staff movement (15%) across the Day Program. We had several staff taking extended leave, others travelling overseas, and some undertaking other job opportunities; both internal and external to Bayley House. Recruitment has focussed on employing qualified staff with a great attitude, the right skill set and varied experience. New staff are primarily working in areas such as our High Support, Transition, Seniors and Futures for Young Adults programs.

Krysia Hodgson was appointed and took on the role as Acting Program Manager in the Day Program in October 2014 to cover Natarsha Warren’s maternity leave.

Preparing for the NDISPreparation work has been undertaken to map out the key focus areas of development and transition required in the Day Program in order to ensure Bayley House is NDIS ready. These areas include programming, workforce development, internal systems, marketing and education of all stakeholders. A 12 month action plan was developed and work commenced on the identified action items. Progress on the implementation of the plan will be reviewed every two months.

Looking AheadNext year will bring about more challenges as the final stages of the refurbishment of Middle Crescent are completed and we develop flexible service options that deliver extended specialist programs after hours and on weekends. Both will have a significant impact on, and benefit to clients.

THE AGE OF OUR DAY

PROGRAM CLIENTS

18–3038%

31–4528%

46–6529%

65+5%

Male45%

Female55%

GENDER OF DAY PROGRAM

CLIENTS

Level of attendance of our clients %

Full time 86

Part time 14


The past financial year has seen the Accommodation Service continue to focus on consolidating our practices and service delivery in order to better meet the needs of our residents and ensure we are well prepared for the introduction of the NDIS.

A Challenging YearEvery year always brings its own changes and trials but, with the advent of the NDIS, this year has brought particular challenges. Meeting the demand for respite and ongoing accommodation, appropriate funding of services, filling vacancies and meeting the changing needs of our residents are always challenging. Many of these will remain for the foreseeable future however, it is anticipated that the NDIS will provide opportunities for growth within accommodation and respite.

A Snapshot of Our ResidentsA total of 43 people live in the seven supported accommodation properties managed by Bayley House; a majority (86%) of whom also attend our day service. There remains a fairly even mix of males (51%) and females (49%) and residents range in age from 20–77 years. The Lubrano Street and Earlsfield Road properties are all male households, whilst Marriage Road is all female.

Sadly two long term residents, William McDonald and Sally Ball, passed away during the year. Their loss has been greatly noticed by fellow residents. Several new residents moved into the service as a result of the subsequent vacancies.

Ageing ResidentsCurrently 49% of the residents in our houses are aged over 50 years; with the average age of all residents being 47.8 years. Over the past few years it has become apparent that our ageing residents no longer enjoy the hustle and bustle of their existing day service programs. With this in mind we spent several months developing a program that seeks to support their transition into retirement.

Known as the Lifestyle Project, the program incorporates a range of activities which can be conducted in smaller groups and in a more relaxed setting. The project will be trialled until December 2015 and if successful, will become a permanent feature of our accommodation service in the future.

Providing Accommodation and Respite

59INDIVIDUALS

USE OUR RESPITE SERVICE

Male44%

Female56%


Blackwood AvenueIn July, residents of the old Helen Schutt House in Aspendale moved into their newly completed home in Blackwood Avenue, Mentone. The design features and fit out of this six bedroom house has ensured it is not only homely but is also capable of supporting a range of people with disabilities.

The house sets a new standard for high quality shared accommodation and was officially opened by The Hon. Lorraine Wreford MP, State Member for Mordialloc on 9 September 2015.

Respite UpdateOur respite service continues to face the considerable challenge of meeting demand, which, in the last year has increased whilst our capacity to supply respite has not. This year 1,550 bed-days of respite were provided; 212 (16%) more than the previous year. In total 59 individuals accessed respite; a majority (81%) of whom attend the Day Program at Bayley House. A quarter of those who use respite require a significantly higher level of support due to the complexities of their disability. When considering these factors it is particularly challenging to meet demand as well as ensure the compatibility of clients and the maintenance of appropriate staff to client ratios.

Looking AheadOver the next 12 months we will continue to investigate alternate accommodation models for our residents and further develop programs that better meet their needs and changing circumstances. In addition to this, we will look for opportunities to expand its capacity and range of respite services we offer.

KEY ACHIEVEMENTS

K Opening of Blackwood Avenue

K Template for Lifestyle Project Trial

K Developed and consolidated the leadership team

THE AGE OF OUR

RESIDENTS

18–307%

31–4532%

46–6556%

65+5%

Male49%

Female51%

GENDER OF OUR

RESIDENTS


Fundraising and Partnerships

Sustainable funding is vitally important to enable Bayley House to provide its broad range of programs and services. Bayley House currently receives 74% of its funding from the state government and is therefore heavily reliant on community support to ensure the viability of its programs.

Support for Capital ProjectsThe refurbishment of Middle Crescent is a major financial undertaking and it was crucial that fundraising activities contributed significantly towards the costs. In total $284,527 was raised through the capital appeal from philanthropic grants, major gifts and via event fundraising. This equates to approximately 15% of our costs for Stage 1 of the project and enabled installation of vital equipment and the outfit of the bathrooms.

The development of strong relationships with key local and state government representatives is important in building Bayley House’s profile in the disability space and securing ongoing government support.

To this end, Ms Louise Asher MP, Member for Brighton, visited Bayley House in August 2014 with the Mayor of Bayside, Laurie Evans, for a briefing on the capital project. The support of the Bayside Council in granting a 15 year ‘peppercorn’ lease to secure the rearmost site at Middle Crescent was vital in ensuring the project proceeded.

Bequest Program Launched Bayley House has been fortunate over the years to have benefited from over $4m through gifts in Wills. Bequest funds have a lasting impact and enable Bayley House to build on its reserve capital for future investment in the organisation.

In April 2015 we launched the Bayley Bequest Society and announced its three Ambassadors; Faye Barrow OAM, Gwenda Hance and Janet Walter. The Society will promote planned giving and provide opportunities for Bayley House to build relationships with individual benefactors and acknowledge their generosity during their lifetime.

Corporate & Community Support For many years now we have had great support from the local business community. This support is growing and this year over $70,000 was raised through the efforts of corporate and community organisations.

The Antaeus Charitable Fund, established by Morgans Financial Brighton, held its second AFL themed event to raise funds for Bayley House, St Kilda Mums and OzChild. In May, Ian Hyman, Kate Savage and their event committee held their second political charity lunch which was attended by over 240 people.

The Rotary Club of Brighton and Dendy Deli hosted an event in June to celebrate the Deli’s 30th birthday. Coles, Bay Street Brighton and the Kew Golf Club Ladies have also nominated Bayley House to be the beneficiary of their fundraising this year.

All these events help promote Bayley House to new audiences and raise funds that enable us to better assist our clients through delivery of new programs and improved facilities.

KEY ACHIEVEMENTS

K Higher than expected growth in general donations, major gifts and grants

K Launch of the Bayley Bequest Society

K Strengthening relationships with key government personnel

Regular Appeals In line with current best practice, Bayley House conducts two fundraising appeals each year. This year our total income from appeals was $87,229; an increase of 65% compared to 2013–2014.

The 2015 tax appeal incorporated a donor acquisition campaign and was mailed to 20,000 households in Brighton and surrounding suburbs. This was supported by the generosity of six local real estate agents who collectively installed 15 community billboards throughout Brighton to promote Bayley House during this time. Acquisition campaigns are essential in growing our donor and supporter base which continues to be a priority.

A Monthly Giving program commenced in March 2015 enabling supporters to make donations on a regular basis. This program will be promoted ongoing to encourage regular donations from our loyal supporters.


Trusts & Foundations Bayley House continues to seek support through grants from philanthropic trusts and local government. This year we achieved a 33% success rate with grant submissions performing better than the not-for-profit sector average of 20%; over $171,000 in grant funds was received.

Research into Private Ancillary Funds is underway to identify interest alignments and new funding opportunities.

Looking AheadCapital campaign fundraising will continue to be our focus over the next 12 months in order to gain support for the next phase of the building project. We will also seek funding alignments to support our transition to the NDIS.

Fundraising Income 2014–2015 by Fundraising Stream

Appeals 12%

General Donations 31%

Corporate Donations 8%

Grants 22%

Bequests 27%

Fundraising Income over the past four financial years

2011–12 $221,552

2012–13 $272,493

2013–14 $272,721

2014–15 $564,706

* Figures do not include bequest income


Engaging our Community

Developing strong relationships and building support from within our local community is of great importance to Bayley House. An engaged community will help us achieve our goals, raise our profile and better support our clients.

Membership DevelopmentBayley House is an incorporated organisation with a current membership of 127, including 26 Honorary Life Members. A membership drive in May resulted in the recruitment of 14 new members. Membership is growing steadily and increased numbers will drive greater inclusion and engagement by families, supporters and others within the community.

Online & Electronic CommunicationsIn light of online communication becoming more prominent in an NDIS world, we have continued to consolidate and expand our use of social media and web based communications during the year. An online survey was conducted in relation to accommodation needs; our Facebook, intranet and website pages were updated regularly providing information on activities, important news items and images of events. Important information was communicated more frequently via email updates and alerts ensuring immediacy of delivery.

New Volunteer ProgramBayley House launched its new volunteer program in November 2014. The practices and procedures incorporated into the program align with the National Standards for Volunteer Involvement and DHHS requirements, and apply to all those who volunteer on a regular basis. New volunteers now undergo a methodical recruitment process which includes interviews, relevant checks, orientation and a trial placement before commencing on an ongoing basis.

Information SessionsAn information session on preparing for the NDIS was conducted in March. Attendees were given a general overview of the scheme and heard from a parent about his family’s experience. Learning more about the NDIS and how best to prepare for the planning process is the topic of many of the Southern Parent Support Network sessions which have been held each month since May 2015.

Strategic MarketingWell planned marketing and communication campaigns are an important part of a broader strategy to raise the profile of Bayley House, enhance our reputation and position ourselves as a provider of choice. A two year marketing strategy was presented to the Board in December 2014. The strategy’s main emphasis is on further developing and strengthening our brand to drive greater awareness of our services and generate improved organisational strength and financial growth. This will be of particular importance under the NDIS.

KEY ACHIEVEMENTS

K Marketing Strategy developed

K Volunteer Program implemented

K Increased engagement with a growing membership


MEET JIM...

Jim, one of our true gentlemen, started at Bayley House in 1972.

In the 43 years since he has seen lots of changes but has enjoyed every minute, particularly during the eighties when he knew everyone really well.

Friendly and with a great outlook on life, Jim loves having a job to come to every day. It is important to him and he is very proud of the work he does at JobWorks. Jim also enjoys bowling and under the guidance of the ladies at Southern Bowls, he has honed his skills and learnt the finer parts of the game.

One of Jim’s greatest passions is Richmond. He has been a member of the club since HE watched Kevin Bartlett play his 400th game in 1984. A regular at Tigers games, Jim can be seen with his fellow cheer squad members cheering his team with gusto.

Over the past few years Jim has travelled the world with his friend Penny. They have been around England, Scotland, Ireland and toured Canada last year. America is next on his list and he is looking forward to visiting Graceland and Disneyland.

Support from Local Businesses & Community GroupsBayley House continues to receive great support from local schools, businesses and community groups who conduct fundraising activities, provide opportunities for clients to participate in community activities, help us deliver programs or support us in other ways. Some such as The Good Guys Brighton, Sandringham FootbaIl and Social Club and the Elsternwick Cricket Club have been supporting us for over 15 years.

This year we have been assisted by Trinity Uniting Church in Black Street, who have played a significant role in supporting us during the refurbishment of Middle Crescent. St Andrews Church allowed us to use their hall for the 2014 Fashion Parade and Flow Printing sponsored the printing of the 2015 Calendar.

The ladies from Southern Indoor Bowls conduct weekly sessions for our clients and Holmesglen TAFE Moorabbin, Melbourne Polytechnic and Hampton Recreation Centre are just some of the local organisations which actively support delivery of day program activities.

Bayside City Council remains a firm supporter of our Art Program enabling us to hold several art exhibitions on their premises during the year. The largest, Colour me Crazy, featured more than 60 pieces of work and was held at the ARTrium at the Bayside Offices and opened by Cr Laurie Evans. More than 80 people attended the official opening on 3 December; International Day for People with a Disability.

Looking AheadBayley House will continue to participate in activities that engage all our stakeholders. With this in mind, we will conduct market research to better understand our community, our key competitors and our potential client bases in order to be better placed to promote Bayley House and build a clear brand identity under an NDIS.


Our People

Attracting and retaining the highest quality of staff is one of our top priorities and enables us to continue to deliver excellence in service to all our clients and families. We value the contribution of our staff team and acknowledge the benefit their varied skills sets bring to our clients and to our programs.

Human Resources StrategyOur Human Resources strategy has continued to focus on strengthening learning and development, positioning us for the NDIS and ensuring alignment of the HR strategy to the overall Bayley House strategy. The emphasis on our people continues to be embedded in our values and all Human Resources policies and processes.

Leadership DevelopmentOne of the key focus areas in Human Resources this year has been that of leadership development. We recognise the need to support staff with supervisory responsibilities to gain the skills required to effectively support their staff.

Working closely with an external provider we tailored a leadership development and people management skills course to the needs for our managers, supervisors and team leaders. The externally facilitated Frontline Leaders / Management Essentials program was then rolled out to staff with supervisory responsibilities and to select high potential staff. Two groups completed the program, which took place one day a month over a four month period. In total 22 staff attended. The feedback from the course was overwhelmingly positive and follow up sessions have taken place to further embed the learnings.

Learning and Development ToolsA number of tools support learning and development at Bayley House. Over the past year we have further refined and updated our Learning and Development Plan matrix. The matrix articulates the training and development required for all staff at each level within the organisation, and when it should occur. Our Role Expectations Frameworks provide additional detail for staff to understand the requirements of their roles, and is used as a supporting document for the annual Performance Review Process and regular supervision. We see the continual development and support of all our staff as crucial.

Looking AheadOur Human Resources strategy and practises will continue to be informed by changes to the industry with the upcoming NDIS rollout and ensuring we will be well positioned for this.

Types of Employees %

Full time 27

Part time 51

Casual 21

Fixed term 1

Employee SurveyThe second Bayley House Employee Survey took place in July 2014. We were pleased to see in the results that the key strengths were consistent with the previous survey 18 months prior. That is, that staff are; highly positive about the work they do, appreciate being able to make a difference in the lives of their clients, have a clear sense of positivity about colleagues, appreciate the diversity in people who work at Bayley House and are mostly positive about their leaders. Key areas being worked on following the survey have included initiatives to further improve communication and running feedback and the conduct of information sessions across the organisation on reward and remuneration.

WHERE OUR

131STAFF ARE EMPLOYED

Day Program50%

Accommodation 34%

Transport5%

Corporate Services

11%

GENDER DIVERSITY

WITHIN OUR STAFF

Male25%

Female75%

Bayley House Annual Report 2014/15 21

KEY ACHIEVEMENTS

K Leadership development program

K Employee Survey

K Recruitment of 21 new staff


How we are Organised

Board of Management

CEO Bruce Salvin

Day ProgramsPenny Scott

Day Service ProgramsVocation Programs

Accommodation Services

Hans van de Graaff

Supported Accommodation

Respite Service

Finance Catherine Raine

External Relations & MarketingKerryn McIver

Fundraising & DevelopmentRuth Lew

NDIS TransitionRhonda Lawson-Street

Human Resources Caroline Stanley

QualityAnneke Jurgens

CORPORATE SERVICES

SERVICE DELIVERY

As at June 30 2015


MATT & THE BAYLEY FM CREW

Bayley FM is the ‘Voice’ of Bayley House. The weekly radio program, run by Instructor Matt and his crew of six announcers, is based out of the Brighton Beach Bowls Club and is the first to break all the Bayley House news.

Together the crew source news scoops, investigate stories of interest and conduct interviews with staff, clients, footballers and local politicians. Nothing gets missed; they even have exclusive access to the CEO.

Matt, a staff member for over 12 years, initiated the program in 2008. His easy going manner and inclusive approach have been vital to its success. With his support, the Bayley FM crew develop the schedule for each program, write interview questions, organise outings and record the news. They take pride in having ownership of their radio show and enjoy the opportunity to contribute.

Each year Matt feels great satisfaction from observing how the program improves each person’s communication skills and increases their social interaction as they work together to achieve a common goal.


Transitioning to the NDIS

The introduction of the National Disability Insurance Scheme is one of the biggest social reforms Australia has ever seen; both in scale and complexity. The NDIS is a whole-of-organisation change and preparing for its introduction will involve the whole Bayley House community; clients, their families, staff and the Board.

NDIS Transition ManagerThe change to the NDIS is an exciting and challenging process that promises more opportunities in life for people with disability and their families. As part of our commitment to planning and preparing for its implementation, Bayley House employed an NDIS Transition Manager in February 2015. Rhonda Lawson-Street has been identifying opportunities for funding and collaborative partnerships related to the NDIS as well as ensuring our organisation, our clients and their families, are in a strong position to get the best out of the NDIS when it is fully rolled out.

Partnership with VALIDOne of the first partnerships developed was with the Victorian Advocacy League for Individuals with Disability (VALID). VALID has been funded by the National Disability Insurance Agency (NDIA), which runs the NDIS, to provide information and support to parents and carers to prepare for the NDIS. Collectively we have worked together to establish the Southern Parent Support Network in May 2015.

Benefits of Peer SupportMeeting monthly, the Southern Parent Support Network is hosted at Bayley House and is open to all parents and carers in the region. VALID has presented first-hand information and experience from the NDIS trial site in the Barwon region; in particular important aspects of the planning process undertaken by participants in the Scheme. Feedback from these peer support sessions has been positive and parents and carers who have attended have found them very valuable. The meetings will continue for as long as needed.

Support for StaffInformation sessions have also been conducted with staff across programs to ensure they have an understanding of the NDIS and the change process. Good staff are an essential ingredient in being able to transition successfully to the NDIS and providing high quality, personalised services. To increase our capacity in this area, Bayley House is participating with Latrobe University in evidence-based research and training on the delivery of Active Support to clients in our accommodation houses. This new partnership is one way in which we will increasingly support and develop the skills of staff for the NDIS environment and show that we are an organisation with quality services.

New NDIS Sub-CommitteeThe NDIS Futures Sub-Committee was formed in June from what was previously the Future Vision Sub-Committee. Consisting of several Board members and experienced volunteers, the purpose of this leadership group is to work with the NDIS Transition Manager to consider the best options for Bayley House, particularly as more is learnt about the detail of how the NDIS will work when it starts to be rolled out nationally.

NDIS Provider ToolkitIn order to understand how far along the NDIS journey Bayley House has travelled, members of the Board, the CEO and Senior Management team, completed a self-assessment tool developed by National Disability Services (NDS). The NDIS Provider Toolkit helped us identify our current status, gaps that need to be addressed and what we will need in place to successfully deliver the NDIS. The results were used as the basis for the development of our NDIS Readiness Action Plan which maps out the key strategies, responsibilities and timeframes across the organisation. No matter how well prepared we are, it will take some time to settle into the NDIS model.


KEY ACHIEVEMENTS

K Establishment of the NDIS Futures Sub-Committee

K Formation of the Peer Support Network

K Development of an NDIS Readiness Action Plan

During the year we were saddened by the passing of four members of the Bayley House community. Each person made an important contribution to Bayley House and will be greatly missed.

Ian GroverIan, a long term supporter of Bayley House, passed away in September 2014. He made a significant contribution over a period of 30 years, serving as a Board member throughout that time including four years as Vice President and five years as President.

Ian was the ‘backbone’ of the Day Programs, firmly believing everyone should have the chance to experience new opportunities, participate in structured programs and have the support they need. He was instrumental in overseeing the transition of Bayley House from a school to an adult only centre, and the move from Commonwealth to State Government funding in 1992.

In recognition of his ongoing support Ian received the Silver Emblem Brooch in 1981 and the Silver Emblem with Wreath Award in 1994. He was awarded Honorary Life Membership in 1998.

William McDonaldWilliam, or Bill as he was known to everyone at Bayley House, was a long term resident of our Lubrano Street house. He loved a chat, was a dedicated Richmond supporter and had a genuine interest in everyone he met. Bill, who truly was one of nature’s gentlemen, passed away in November 2014.

Sally BallOne of our longest standing clients, Sally Ball passed away in August 2014. She commenced at the Bayley House School in 1963 and last year received the 50 year Client Recognition Award. Sally was a real character and had a bubbly personality and cheeky sense of humour which won her many friends amongst staff and clients.

Carolyn VaughanCarolyn, an original Bayley Bird, passed away in August 2014. Her commitment to Bayley House was strong, having worked on a casual basis in the Art program. She was actively involved in the Bayley Birds fundraising activities for over 40 years and in recent years was the Bayley Birds very accomplished treasurer.

In Memory

Looking AheadAs we move towards the full implementation of the NDIS, Bayley House will continue to refine our processes and strategies over the next 12 months as outlined in our Action Plan. We will continue to keep key stakeholders informed of all aspects of the NDIS and expand our support for clients, parents and staff.


The contribution made by our clients, staff, volunteers and others within the community is invaluable to Bayley House. We would like to take this opportunity to recognise and acknowledge the role they have played in making Bayley House the organisation it is today.

AWARDS

Client Recognition AwardsBayley House has many individuals who have been attending our programs over an extended period of time; almost a quarter have attended for 25 years or more. Our Client Recognition Awards acknowledge the length of time clients have been at Bayley House and the contribution they have made during this time. The following awards were presented in December 2014.

10 Year CertificateGeorgina Broadway, Frank Georgoulas, Jessica Gray, Hayley James, Amy Martin, Bronwyn Phillips, Paula Tardif and Nicola Caithness

15 Year CertificatePhilip Fullinfaw

20 Year AwardNicholas Yankos and John Lasorella

30 Year AwardDiana Kritikides and Tamara Kudeviita

50 Year Award (& Ambassador)Gio Barnao and Diane Buckley

Special Recognition

Length of client attendance at Bayley House %

0–15 years 68%

16–30 years 13%

31–45 years 13%

Over 45 years 6%


Life MembershipLife Membership is bestowed on individuals who have given exceptional and outstanding service to Bayley House and our clients over an extended period of time. Their support has directly contributed to enhancing the operation and effectiveness of the organisation.

Recipient: Shirley Kudeviita

Citation: Shirley demonstrated great dedication and commitment for over 30 years to help provide the best service for everyone who attends Bayley House. She was an active member of the Mothers’ Club, including 16 years on the committee, and immersed herself in many other aspects of the organisation serving on the Board and other committees, working at the Martin Street shop and organising a range of fundraising activities. In recognition of her support of Bayley House and our clients, Shirley received the Silver Emblem in 1993 and the Silver Emblem with Wreath award in 2000.

Honorary Life Members Mr C Godfrey* 1955Mrs K Bayley* 1956Mr C Elliott* 1963Mr S T Glassborow MBE* 1974Mrs E M Glassborow BEM* 1974Mr K E Davidson* 1976Mr R O Ball * 1976Mr R J Black OAM* 1983Mr T Haddon* 1983Mrs E Tonkin* 1984Mr T Mulcahy* 1990Miss B Fookes OAM* 1994Mr P Blood* 1994Miss S Ruthven* 1994Mrs M Andrawartha 1997Mrs P Arnott* 1997Mrs J Kennedy* 1997Mrs L Morgan * 1997Mrs G Vulcan * 1997Mrs S Ball 1998Mrs M Duffield 1998Mr I Grover* 1998Mr J Malone* 1998Mrs J Grover* 1999Prof P Vulcan AM 1999Mrs F Barrow OAM 2001Mr G Gude 2001Mr R Fletcher* 2002Mrs T Waite 2002Mrs M Bettess 2003Mrs L Fraser 2003Mr J Jamieson* 2003Mrs V Jamieson* 2003Mrs V Doolan 2004Mrs S Stewart 2004Mrs J Browne 2005Mrs E Campbell 2005Mrs L Dugan* 2005Mrs G Hance 2007Mrs C Sullivan 2007Mrs J Walter 2007Mr P Lee 2008Mr P Bennett* 2009Mr H Walker 2009Mrs H Glotzer-Rozenfeld 2009Mr J Bainbridge 2010Mr R Fairley 2010Ms K Hodgson 2011Mr G Savage 2012Mrs F Matthews 2013Mr W Matthews 2013Mrs S Kudeviita 2014*Deceased

Outstanding Service AwardsThe Bayley House Outstanding Service Awards were presented in November 2014. They celebrate and acknowledge the outstanding work volunteers and staff provide in their role, contributing above and beyond the call of duty.

Silver Emblem AwardGillian Simpson

Silver Emblem Award with WreathLaprini Dimitrakopoulos and Jan Allanby

Community Partnership AwardThe Community Partnership Award recognises the exceptional support given to Bayley House by community partners such as service organisations, businesses and community groups who assist us above and beyond the call of duty.

Recipient: Simon Burgess and The Good Guys Brighton

Citation: Simon Burgess and The Good Guys Brighton have been great supporters of Bayley House for over 20 years. During this time Simon and his team have generously donated items for fundraising events, special gifts, raffles prizes and other activities. They willingly help out in other ways including money box collection, disposal of old goods and providing equipment for us to hold fundraising BBQs during their 3-day sales. Simon and his team are all strong advocates for Bayley House and actively promote our organisation and our association with them to their customers. In 2007 Simon nominated Bayley House to be one of his selected charities as part of the Good Guys Community Partnership Program. This relationship has resulted in more than $42,000 being directly donated to Bayley House for our programs and services.


THE LOVELY SOPHIA...

Sophia’s smile says it all... she loves life and has a happy, exuberant personality. She greets every person she knows with ‘Hello Darling’ making them feel special and putting a smile on their face.

There is no doubt that Sophia is one of our most well-known characters. She asks every new person she meets if they have a pet and if the answer is yes, Sophia quickly picks up her wool and needles and starts to knit another pet blanket. This is her favourite past-time. Almost half the volunteers and staff at Bayley House are the proud owners of a blanket that Sophia has created for their cat or dog.

Sophia is at her happiest when she is helping others. Whether it be assisting to cook lunch every Tuesday, knitting blankets or helping everyone get organised for an outing, Sophia is always keen, enthusiastic and ready to help.


With Thanks

It is with much gratitude that we extend our sincere thanks to the many generous individuals, businesses and organisations in our community who supported us over the past year. Some have made a donation (>$500), whilst others have provided discounted or in-kind goods and services, assisted our programs or raised funds for Bayley House. We are very appreciative of all the support they have given us.

Individual Donors & SupportersCarla AtkinDan BakerAmelia BarrowPeter BassanettiAlbert BlashkiPeter BroderickMelinda BrownJoseph CappadonaKathy CherryKevin CosgravePatrick DaltonRichard DaltonRob DraperAnne DunnSandra FallaJane FletcherEric ForrestJohn GoodallPeter & Melanie HannonBetsy HarringtonPaul HedeBill & Rea HodgsonIan HymanAlan KermondGeoff KingJohn & Diana LawrensonMichael MansfieldMichael & Suellen MansourWally & Fay MatthewsRoger & Margot MayesGraeme McGregorHeather McKennaAlan McNabPeter MurdochVeronica OttenS PapadopoulosJohn ParkerNorm & Gillian PeatlingGordon & Vivienne PyntGerald RawsonLilian ReadChristopher Renwick AMLisbeth RoskerJill Ross-PerrierKate Savage

Isabel SmythNeil SmythRay SupplePeter Vulcan AM & Joan VulcanAnthony VulcanHector WalkerDaniel WhelanCraig WilsonEric & Jan Wilson*Peter WilsonAllan WoodKate Woodward

BusinessesAitken PartnersAlperstein DesignsAustralian Caravan Club LimitedBambini Early Learning Centre Bayside City Council Bendigo Bank – Sandringham Community BranchBiscuit HouseBright Education CentreBrighton Medical CentreBrighton Recreation CentreBuxton BrightonCkaosColes BrightonDawson Moving & Storage Aust LtdDendy DeliDepartment of Human ServicesEziway Salary PackagingFirst State SuperFlow PrintingGardenvale TABGentech LightingHall Chadwick Chartered AccountantsHampton Recreation CentreHocking Stuart BrightonHymans Asset ManagementInternational of BrightonK & L Gates MelbourneKay & BurtonKliger PartnersLangford Jones Homes (BruRob Nominees Pty Ltd)Les Clefs d’Or AustraliaMarshall WhiteMentone Educational CentreMicrosoft Citizenship and Public AffairsMitre 10 BrightonMoorabbin Magistrates’ CourtMorgans Financial BrightonMuzz BuzzOBST Legal Pty LtdPremium HealthPrime Pak Supplies Pty LtdRitchies StoresRT Edgar Brighton

Southern Cross Educational Services Pty LtdSouthern Cross Theatre CompanyTelstra Global Operations CentreThe Good Guys BrightonThe Pantry (Brighton)

Estates, Trusts & FoundationsWilliam Angliss (Victoria) Charitable FundAnteaus Charitable FundANZ Staff FoundationPierce Armstrong FoundationAustralian Communities FoundationBayley House Foundation LtdBell Charitable FundBertalli Family FoundationEstate of late Mary May BlakeBrian M Davis Charitable FoundationFreemasons Public Charitable FoundationEstate of the late Edna GlassborowThe Good Guys FoundationHanlon FoundationAmelia Eliza Holland TrustHonda FoundationLording Family Foundation McGregor Family FundMercy FoundationMusic and the Brain Foundation LtdJohn T Reid Charitable TrustsState Trustees Australia Foundation

Clubs & AssociationsAll Souls Opportunity ShopBICCY’S Opportunity ShopElsternwick Cricket ClubRotary Club of BrightonSandown Greyhound Racing ClubSandringham Football & Social ClubSouthern Indoor BowlsSt Andrew’s Opportunity ShopThe Angels Supporter Group of St Kilda FCTrinity Uniting ChurchWarragul Greyhound Racing Club

Schools & CollegesBrighton Grammar SchoolHolmesglen TAFE MoorabbinMelbourne PolytechnicSandringham Secondary CollegeSt Leonard’s College St Michael’s Grammar SchoolXavier College – Kostka Hall

Fundraising & Support CommitteesBayley BirdsBayley House Family & FriendsBayley Residential Raisers*Deceased


Sensational Volunteers

We are extremely grateful to all our wonderful volunteers who work with us on a regular basis, or help out when we need additional assistance. Collectively they contribute over 8,500 hours of service each year to make a difference in the lives of our clients and extend the reach of our organisation far beyond existing resources.

Our VolunteersDavid Adams Barbara Arblaster* Lauren Axton Dan Baker Julienne Balfe Amelia Barrow Faye Barrow OAMNorm Barrow Dai Benbow Moyha Bettess Di Betts Sue Brain Victoria Britt Margot Broadway David Calver Pat Calver Susan Chee David Clancey Duncan Cleary Lynore Cody Kathy Cohen Andrew Cohen Celia Cole David Cole Jackie Collett Clare Connelly Kristine Considine Georgia Cooper Treena Cooper Janet Corke Diana Crunden Mary-Ellen Cuthbertson Kristine Dalton Richard Dalton Jackie Davie Tom de Meyrick Helen Dillon Laprini Dimitrakopoulos Lyn Dowd Anne Dunn Jackie Edmondson Kerry Fallon Peter Fisher Carla Gamboni Hilda Glotzer-Rozenfeld Angus Graham OAMHelen Halpin Lori Hamilton Gwenda Hance Melanie Hannon

Paul Hede Bill Hodgson Krysia Hodgson Margaret Holloway Sonia Hougham John Houghton Yan Jing Annabel Kay Andrew Kerr Donna Kerr Angela Kougioumtzis Shirley Kudeviita Paul Latin John Lawrenson Diana Lawrenson Annette Le Breton Barbara Lee Sigal Levin Andy Liberts Anne Listokin Mary Lloyd Daniel Lloyd Anthony Loschiavo Manfred Mahl Heather Martin Paul Masterson Jeffrey May Peter McCormack Sandy McGrath Ina McIver Denise McNamee Vivi Mercoulia Naomi Milgrom Rose Milton Rachel Milum Francis Mirabelli Jude Mulcahy Michael O’Donovan Sandra Paterson Gillian Peatling Norm Peatling Ann Peters Cheryl Peterson Jan Plenderleith Elaine Polonsky Gayle Pook Tony Pook Daniel Porter Julie Power Vivienne Pynt Gordon Pynt

Christopher Renwick AMMarisa Rigoni Jane Robinson Gerard Savage Kate Savage Jillian Sebire Ian Sequeira Susan Shafar Danny Shafar Reg Shields Patricia Sparks Julie Spence Sally Stewart Jocelyn Stretton Carmel Sullivan Lesley Swallow Jeff Swallow Marg Templeton Wendy Toy Karel Vajtauer Carolyn Vaughan*Beverley Walker Hector Walker Janet Walter Lynn Ward Benjamin Warren Natarsha Warren Ann Watkins Lucy Whelan Paul Whelan Rhonda Whitfield Elizabeth Wilson Danielle Wood Ian Woodward Jolanda Zonneveld Richard Zylan * Deceased


How You Can Help

With your support Bayley House can offer services that provide our clients with the skills and opportunities they need to achieve their goals. Your time, money, resources or ideas can help make a real difference to their lives.

DonateNo matter how large or small, every dollar helps. You can securely donate online at bayleyhouse.org.au or phone on (03) 9982 1500. All donations $2 and over are tax deductible.

Leave a BequestLeaving a gift to Bayley House in your Will is one way to support our ongoing work and is a tangible way to create a meaningful legacy. Speak to your solicitor or call (03) 9982 1537 for more information.

FundraiseFundraising for Bayley House is easy. You can host your own event or organise one in conjunction with your local school, club, community group or work colleagues.

VolunteerVolunteers assist in many areas of Bayley House and play a vital role in supporting our clients. If you would like to volunteer, please contact our External Relations Department on (03) 9982 1513.

Partner with UsMany community organisations and corporate businesses partner with Bayley House to deliver better services and programs to our clients. Partnerships are a mutually beneficial way of assisting.

Please contact our Fundraising Manager for more information on how you can help. Telephone: (03) 9982 1537

Brighton and Districts Helping Hand Association for Intellectually Disabled Inc.

(known as Bayley House) ABN 79 262 349 071

52 Middle Crescent Brighton, Victoria 3186

Ph (03) 9982 1500 [email protected] bayleyhouse.org.au

Accommodation Houses

17 Blackwood Avenue Mentone, Victoria 3194

68 Earlsfield Road Hampton, Victoria 3188

66 Fewster Road Hampton, Victoria 3188

15 Leonard Street Hampton East, Victoria 3188

39 Lubrano Street Brighton East, Victoria 3187

44 Marriage Road Brighton East, Victoria 3187

Roxburgh House 2A Bendigo Street Cheltenham, Victoria 3192

Bayley Respite31 Lonsdale Avenue Hampton East, Victoria 3188

Day Program Services52 Middle Crescent Brighton, Victoria 3186

JobWorks@Bayley3 Noyes Street Highett, Victoria 3190

Documents

Achieving Great Outcomes - Bayley House · to deliver excellent person centred outcomes for clients. Whenever I visit either the Day or Accommodation Services I am struck by the interest