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ADAM COLLINS5244 NW Sterling Chase Dr. Topeka, KS 66618 | (785) 845-4457 | [email protected]
CAREER SUMMARY
Motivated, personable customer service professional with almost 10 years of demonstrated success in the financial industry.
Accustomed to handling sensitive, confidential records. Demonstrated history of displaying proficient customer service Flexible and versatile – able to maintain a sense of humor under pressure. Poised
and competent with demonstrated ability to easily transcend cultural differences. Excellent team-building skills.
SKILLS SUMMARY
Strategic and Financial Planning Retail/Mortgage Banking Account Management Loan Processing and Servicing Effective Communicator Customer Service Operations Cross Selling
EXPERIENCE
April 2015-Present Mortgage Loan Processor, Capitol Federal Savings-Topeka, KS
Process an average of 35 mortgage loans a month between two originators. Facilitated in processing and closing of over $25 million in mortgage loans over last 6
months. Received perfect score on customer satisfaction and confidentiality assessment on
each semi-annual review. Forged relationships with numerous realtors, contractors, title and insurance
companies to generate new business resulting in numerous qualified referrals An estimated 22% of all loan processed are referred to internal insurance agent with
approximately 10-15% close rate. Continue to educate myself with online and in-person training seminars for new TRID
regulations, product knowledge and evolving financial environment.
October 2014-April 2015
Customer Service Representative, Capitol Federal Savings-Topeka, KS
Provided exceptional customer support in high volume contact center averaging 120+ calls per day.
Demonstrated knowledge of services ranging from account servicing and opening,
Adam Collins 5244 NW Sterling Chase Dr. Topeka, KS 66618 Ph. (785) 845-4457 E. [email protected]
IRA’s and CD’s to consumer and mortgage products, online banking assistance and tax forms.
September 2014-October 2014
Human Resources Administrator, Alorica-Topeka, KS
Coordinated a new recruiting program to find best applicants available. Reviewed and implemented new screening system to filter applicants. Conducted interviews and hired prospective employees.
July 2013-August 2014
Personal Banker, Byline Bank-Chicago, IL
Averaged 30 retail product relationships per month. Established pipeline of quality business referrals to merchant service providers
averaging 3-4 per month. Lead banking region in productivity 6 out of 12 months, generating over $4 million
in deposits.
May 2012-July 2013
Customer Service Representative, Fifth Third Bank-Chicago, IL
Manufactured cross selling opportunities with a closing rate of nearly 75% for retail and loan products with an average of 20-25 referrals per month.
Daily cash handling and vault procedures. Assisted with compliance and audit regulations.
March 2008-May 2012
Financial Relationship Specialist, CommunityAmerica Credit Union-Topeka, KS
Consistently exceed monthly production goals with an average of 15 new retail products opened
Originated numerous consumer loans with an above average 50% close rate. Products include auto, credit card and unsecured lines of credit as well as home equity loans with an average of 3 applications per month.
Exceeded the minimum requirement of 2 qualified business partner referrals to our mortgage and merchant referral providers consistently.
Enrolled and completed numerous training seminars developing lending, cross selling and product knowledge.
January 2008-March 2008
Member Service Representative, Envista Credit Union-Topeka, KS
Engaged members in daily banking transactions. Completed online training courses enhancing product knowledge and cross selling
strategy.
May 2006-August 2006
Financial Service Specialist, CommunityAmerica Credit Union
Enrolled and completed federal banking regulation, cross selling and product knowledge training courses
Displayed high proficiency in cash handling and audit procedures
EDUCATION
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Adam Collins 5244 NW Sterling Chase Dr. Topeka, KS 66618 Ph. (785) 845-4457 E. [email protected]
2009-2010 Allen Community College
2008-2009 Washburn University
2006-2007 Emporia State University
VOLUNTEER OPPORTUNITIES
Ronald McDonald House Charities: December 2015-Present Knights of Columbus-Topeka, KS Council #534: October 2014-Present
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