Adapt : Innovate : Create · Management as well as many certifications such as: Project Management Professional (PMP), Information Technology Infrastructure Library (ITIL) v3, Lean

Adapt : Innovate : Create


TeAM FACTS Veteran Owned Small Business (VOSB),

founded in 1985 TOP SECRET (TS) Facility Clearance CMMI Development Level 3 Appraised; current

to August 8, 2020 ISO/IEC 9001:2015 Registered ISO/IEC 20000-1:2011 Registered NIST 800-17 Compliant Successfully passed DCAA Pre-award

Accounting System Audit on April 12, 2017; Also utilizes a DCAA compliant timekeeping system

About TeAMCAGE Code: 013E5 DUNS#: 147004451

2Proprietary Information

Major Operating Locations CONUS: Falls Church, VA, Washington, DC, San Antonio, TX

OCONUS: Various Locations Worldwide

TeAM currently employs 106 personnel at both CONUS and OCONUS locations; to include government facility, contractor facility and over 16 military installation.

Who We AreTechnology, Automation & Management, Inc. (TeAM) was founded in 1985 onthe principle that innovation, quality service, and client satisfaction are the keys toa successful business. Through the years, we have applied this principle to ensurethat our corporate reputation demonstrated our Competence, Integrity andAccountability. As we study the past, make note of the present and prepare for asuccessful future TeAM aims to Adapt : Innovate : Create.

TeAM has delivered high quality services to the Department of Defense (DoD)and other federal agencies for over 30 years. We have successfully managedprograms in Engineering, IM/IT and Informatics, Healthcare, Medical Research,Infrastructure and Operations, and Education and Training domains. TeAM hassuccessfully developed solutions to problems encountered, defined and executedmission requirements, stayed under budget and on schedule, as well as sustainedpositive business relations with all our customers.

NAICS518210 519190 541219 541330 541511 541512 541513 541519 541611 541612 541613 541618 541620 541690 541711 541712 541720 541990 561320 561410 561499 562910 611420 611430

611699 611710 621498 621999 811212


TeAM has in-depth knowledge of Lean-Six Sigma, Agile, Information TechnologyInfrastructure Library (ITIL) methodologies, International Organization forStandardization (ISO) quality control standards and CMMI-DEV Level 3processes and have applied these to current and past projects and will with futureproject. We are also NIST 800-171 compliant.

• Lean and Agile. Utilizing Lean and Agile methodologies, we undertake systems engineering that builds a lean and efficient IT footprint based on emerging technologies, such as data consolidation services, cloud computing, and virtualization.

• ISO and ITIL. As an ISO 9001:2015 certified company, TeAM focuses on high quality results, customer satisfaction, continuous process improvement, and repeatable solutions. We apply these processes in an integrated approach, including developers and IT operations staff, for timely delivery of IT products.

• CMMI-DEV Level 3. Within our IT Infrastructure Design and Development organization TeAM uses a comprehensive set of well-defined processes that has been appraised at Maturity Level 3 by the CMMI Institute. These processes align with industry best practices ensuring that TeAM customers receive best value products.

• National Institute of Standards and Technology (NIST) 800-171. Maintaining this compliance is part of TeAM’s commitment to providing quality services to all our government customers. These standards and processes are required for all government contractors per Executive Order 13556 which was signed in 2015, for the protection and control of all unclassified information.

TeAM not only strives to employ highly qualified and certified candidates, but we also provides opportunities for our employees to earn new certifications that will improve their knowledge and skill sets which will overall improve contract success. Some of these certifications include:

ITILv3, PMP, Certified Scrum Master, CSEP, DoD 8570 and/or Comp TIA Security+; Network+; A+, CCNA, CCNP, CISM, and CISSP.


TeAM Experience

Flexible, Qualified StaffTeAM seeks the most qualified and experienced professionals who are adaptable to changing client environments and offer superior solutions per contract requirements.

Commitment to the ClientTeAM honors our customers’ diverse backgrounds, perspectives, and

experiences. This enables our employees to meet our customers’ unique needs end to end.

Proactive and ResponsiveTeAM maintains an active candidate database of vetted technical and

program management professionals

Quality and Consistent DeliveryTeAM personnel offers first-class results on all engagements by applying PMBoK, CMMI, ISO 9001:2008, ITILv3, and Agile SCRUM best practices.


TeAM currently holds several Federal ID/IQs and GSA schedules. Throughour network of valued partners, TeAM additionally has access to many morecontract vehicles.

TeAM’s current major schedules and ID/IQs include:• GSA 00Corp / Professional Services Schedule (PSS); Contract

#GS-10F-0241K, MOBIS SIN 874-1, 874-7, FABS SIN 520-15 and 00Corp 500

• GSA Information Technology Professional Services (IT-70); Contract #GS-35F-058DA, SIN 132-51 & 132-56, and 70 500

• GSA Human Capital and Training Solutions (HCATS) SB: Pool 2, Contract # GS02Q16DCR0108

• Information Technology Enterprise Solutions 3-Services (ITES-3S): W52P1J-18-D-A108

• SeaPort-e (United States Navy); Contract #N00178-11-D-6697• Seaport-NxG; Contract #N00178-19-8676• Air Force, Air University Educational Professional and Support

Services (EPASS) Program; Administrative Support Services BPA; Contract #GS40Q17SJA0004

• eFAST (Federal Aviation Administration); Contract #DTFAW11A-00074

• Federal Reserve System (Board) BOA – Information Technology (IT) Consulting Services Contract #201500695

• Maryland Department of Information Technology (DoIT) Consulting and Technical Services+ (CATS+); Contract #060B2490023-2016


TeAM as a Prime Contractor

Air University EPASS BPA Administrative Support Services

Adapt : Innovate : Create 5Proprietary Information

TeAM Leadership

Mr. Charles G. Davis, Founder/CEO of Technology, Automation & Management (TeAM)Inc., has more than 30 years of experience managing and performing in functional andtechnical system engineering and engineering environments. Since TeAM's founding in 1985he has led the corporation. His career has progressed from USAF Communications Technicianto Business Unit Director, to President and CEO of TeAM. Mr. Davis has positioned TeAM asa reliable leader in program management and technical and functional systems engineeringenvironments. He led the organization to its first ISO 9000:2008 certification in 2010 and TeAMsuccessfully passed its re-assessment each year. Additionally, he has overseen two successfulDCAA audits. TeAM has successfully supported multiple facets of the DoD IT across multipleagencies, environments and platforms under Mr. Davis' leadership.

Mr. John Edgar, TeAM’s Vice President of Strategic Planning, has more than 40+ years of experience managing and performing in program management andtechnical/system engineering environments. He has served continuously with TeAM for almost 20 years starting as a Test Engineer and rising through a series of assignmentsfor various DoD customers with increasing responsibility until he assumed his current position. He is responsible for managing multiple Indefinite Delivery Indefinite Quantity(IDIQ) task order contracts as well as leading numerous corporate proposal development efforts resulting in corporate revenue growth. Prior to coming to TeAM in 1998, Mr.Edgar held profit and loss responsibility in several professional service companies. He served 26 years in the United States Air Force retiring as a Colonel (O6) following a seriesof diverse assignments culminating as Command-Level Director of Acquisition Programs. He holds multiple advanced degrees including PhD equivalent Engineer in Aeronauticsand Astronautics (E.A.A.), MIT and an MBA, Auburn University. His also holds several DAWIA Level 3 certifications as well as Project Management Professional® (PMP), andInformation Technology Infrastructure Library version 3 (ITILv3).

Mr. Cameron Abbott, Director of Integrated Solutions Development, has more than 15 years of experience managing complex technical projects that span multipleInformation Technology (IT) environments. Nine (9) of those years have been directly supporting the Military Health System (MHS). Mr. Abbott has a BS in Information SystemsManagement as well as many certifications such as: Project Management Professional (PMP), Information Technology Infrastructure Library (ITIL) v3, Lean Six Sigma GreenBelt, Virtualization and Cloud certified. In addition, Mr. Abbott is an Army Veteran.

Mr. Gerald Blackman/Director of Business Development/ Southwest Region, has more than 20 years of experience managing projects and program supporting theDepartment of Defense. Both as a uniformed member of the US. Air Force (Retired) and as a contractor. He holds a dual Master's Degree in Business Managing and ComputerResources Information Systems and he is currently pursuing a MBA in Project Management. He has been a major contributor to TeAM's success since 2011 in the role of Directorof Southwest Business Development. Mr. Blackman has played a vital role managing TeAM's Medical Education and Training Campus (METC) contracts supporting the DefenseHealth Agency (DHA). Mr. Blackman has recently played a significant role helping TeAM achieve CMMI Dev Lev 3 appraisal.


TeAM Accomplishments and Acknowledgments

Acknowledgements:“Brigadier General [X] recognized his [TeAM staff’s] thoroughness and understanding of the costing of the requirement. He was brief and to the point but also accurate and knowledgeable. He was asked a lot of questions and even a few from the General and answered all with the poise and knowledge of someone who had been working this requirement from the beginning.” – COR feedback

“…Thank you for the input. I agree – [TeAM staff] is doing a great job -- practically leading the pack in just a few weeks!”

“We would like [TeAM] to know what a great employee they have on their staff and possibly recognize her for her performance.”

“The quality of services performed was outstanding. In my 30 years of military service, I’ve never worked with a better high performance team.” – Colonel Gwendolyn Johnson, Deputy Chief

Accomplishments:• Saved the government $6M over the life of a 3 year contract and

identified over a $50M surplus in budgets • Successfully supported a 60% increase in workload with only an 11%

increase in staff size• Effected a 25% increase in requirements assignment speed by

establishing an SOP based on ITIL, CMMI, and Lean Six Sigma best practices

• Increased participation in MHS Office of the Chief Information Officer (OCIO) new hire orientation by 50% by moving the location to our facilities, providing a shuttle for transportation, and hosting breakfast and lunch during the orientation.

• TeAM increased projected productivity by 50% through implementing Agile methodologies. TeAM staff were originally tasked to complete this project by 12 months, but the start was delayed by five months without a change in deadline. Despite starting behind schedule, TeAM has completed six months’ worth of work in their first 3 months of work by using an Agile process for development and by remaining diligent in their work effort.


Customers & Key Service Areas (KSA’s)

Customers

KSA 1—Program

Management

KSA 2—Infrastructure, Operations &

Innovation

KSA 3—Education and

Training

KSA 4—Technical

Infrastructure Support

KSA 5—Healthcare Program Support

Defense Health Agency (DHA) X X X XAir Force Medical Operations Agency (AFMOA) X X X X XAir Force Medical Support Agency (AFMSA) X X X XInfrastructure and Operations (I&O) (former Enterprise Infrastructure) X X XWalter Reed National Military Medical Center (WRNMMC) X XPentagon—DiLorenzo TRICARE Health Clinic X XDefense Health Information Management Systems (DHIMS) X X X XMedical Education and Training Campus (METC) X XRegional Healthcare Command – Atlantic (RHC – Atlantic) X X X59th Medical Wing: Wilford Hall Ambulatory Surgical Center XDistrict of Columbia Court System XNavy Bureau of Medicine and Surgery (BUMED) X X XAir Force, Air University (AU) X X

***As of 1 September 2017

TeAM’s principal objective is to provide high value support services to our customers.For over 30 years TeAM has provided expertise to the Department of Defense (DoD)and other agencies in the following five Key Service Areas (KSA).

• KSA 1—Program Management• KSA 2—Infrastructure, Operations & Innovation• KSA 3—Education & Training• KSA 4—Technical Infrastructure Support• KSA 5—Healthcare Program Support

On the following pages you will find a more detailed description of our current and past experience under these KSAs.


KSA 1 – Program Management


Program Management Support:• TeAM has successfully managed programs in Engineering, IM/IT and Informatics, Healthcare, Medical Research, Infrastructure and Operations, Education and Training domains• Total program lifecycle management providing Integrated Master Management Planning (IMMP), Strategic Planning, Change Management, Training Management, Logistics,

Coordination including Interagency realms• Business driven Project Management Offices (PMOs) for infrastructure, organization and modernization initiatives, process development and improvement, changed mission and

increased workloadsFunctional & SME Support:• Provide Program Management Professionals, IM/IT and Clinical Consultants, certified Scrum Masters (CSMs), PMP certified Managers and supportive subject matter experts

(SMEs) • ISO 9001:2008-based management processes and applied Project Management Institute (PMI) Project Management Book of Knowledge (PMBOK) and Technology Infrastructure

Library Version 3 (ITILv3) Information Technology Service Management (ITSM) models• Apply industry best practices, such as Lean Six Sigma, Software Engineering Institute (SEI) Capability Maturity Model Integration-Acquisition (CMMI-Acq)Financial Management:• Prepare Budget Reviews, Cost Analysis and Life-Cycle Cost Estimates, Analysis of Alternatives, Cost Benefit Analysis, Business Case Analysis, Return on Investment (ROI) to

assist program initiation decision-making• Conduct Performance-based Budgeting, global Portfolio Management and Resource Management with emphasis on financial resources using Earned Value Management and

other performance metrics Requirements Management:• Implement Customer Relations Management (CRM), Customer Requirements Review Teams (CRRT), Governance Process development and management, • Assist with infrastructure requirements, Long Range Technical Architecture (LRTA), technology sustainmentBusiness Process Improvement:• Provide planning and execution support for re-organization and transitional enterprises, managing transition services, applying Continuous Improvement Model• Perform Needs Assessments and prepare Service Improvement Plans utilizing tools such as Project Management Assessment Tool (PMAT) and Remedy tools• Implement Change Management processes, Configuration Management and Change Management toolsStrategic Communication:• Utilize multiple channels (web-based and traditional media, presentations, conferences and events, etc.) to reach both internal and external stakeholder communities for

informational, promotional and PR purposes• Develop, facilitate, participate in Working Groups, Integrated Product Teams (IPTs), Customer Relations Teams (CRTs) and interagency programs• Develop and produce Annual Communications Action Plans, Strategic Communication Plans, Marketing Plans


KSA 2 – Infrastructure, Operations & Innovation


Technology Research & Innovation Support:• Technology support services include conducting needs assessments, Risk versus Reward, market and gap analyses, evaluation and prototyping, customization, ROI

determination • Technology portfolio management, review and refresh, with a view towards creating maximum business value and portfolio ‘fitness’ at minimum cost• Advanced technology identification and monitoring to maximize benefits from trends, market opportunities, and shared services for the Enterprise• Research and innovation application, leveraging capabilities within DOD, DHA, and Industry with established relationships across a broad spectrum of IT vendors• Proven approaches to Cloud infrastructure and cloud computing practices and Testing Infrastructure Managed Services (TIMS) for the next generation Electronic Health

Record

Systems Engineering:• Available human capital resources; Certified Project Managers and Network Professionals, Network Engineers, CAD Design Engineers, Enterprise Network Specialists,

Technicians, QA Analysts, Cybersecurity Specialists and Trainers

Capacity Planning:• Capacity and Change Management, establishing new methodologies and processes, enabling organizations to meet changing demands for their products or services• Integral to Project Portfolio Management and IT governance, merging and balancing human capital resources with requirements to achieve and sustain peak operational

efficiencies• Creation of adaptive strategic planning processes leading to IT Infrastructure improvements and modernization

Network Engineering: • Design, engineer and implement integrated network solutions worldwide under federal modernization and customization programs • Systematic and proven methodology to ensure product interoperability, standards enforcement, and hardware/software compatibility• Employ Network metrics including protocol analysis, Internet protocol (IP), NetBEUI, simple network management protocol (SNMP), broadcast storm analysis, bandwidth

utilization

Research Design: • Development of technology oriented research and strategies for Medical, Educational, Scientific and Engineering fields and related federal government programs • Meta-analysis, Systematic Reviews, Case reports and studies including clinical studies, market research, technology trials, qualitative and quantitative research• Provide expertise drawn from varied research activities, including those that address development of technology based innovation, such as remote solutioning, cybersecurity-

compliant Virtualization, and Enterprise Mobility Management (EMM) solutions


KSA 3 – Education & Training


Training /e-Learning:• Proven expertise supporting both sides of the education equation in a variety of learning environments: training the trainers and supporting students to succeed. Assists

organizations providing qualified Instructor Trainer Specialists, Curriculum Developers & Analysts, Education & Training Technicians, Counselors, and Instructors. Supports the world’s largest enlisted medical training facility, Medical Education and Training Campus (METC) in San Antonio TX, with broad spectrum Instructional, Administration and Student Services.

Training Lifecycle Support:• Lifecycle program development supported by Level II to Level IV Subject Matter Experts (SMEs) in ILT-VILT, e-Learning WBT within technology-driven domains, such as the

Military Health System (MHS) and Health IT.• Cradle-to-grave training support (over 20,000 METC students and 400 faculty) includes registration, counseling, personal development, accreditation, and issues resolution

contributing to higher, consistent training outcomes.Curriculum Development, Monitoring and Delivery:• Proven expertise in curriculum/course development, program evaluation and analysis, instruction and performance improvement, while staying current in the latest

technology, techniques and methodologies.• Guide training initiatives, subject reviews, courseware deliveries and training materials, and coordinate training development efforts with program sponsors, support

organizations and outside agencies, concurrent with course scheduling and a dynamic academic calendar.Instructional Design:• TeAM’s Instructional Systems Designers and Education Technicians design for a variety of modalities and environments, planning and meeting course design objectives,

using both traditional and alternative products. Our Illustrators and A/V Graphic Designers produce state-of-the-art computer-generated imagery, modeling, animations and renderings, and use other multimedia/video techniques to produce effective materials for training courses, keeping abreast of commercial developments to improve course design and delivery.

TeAM is a provider of training program management services, instructional services and technical support services for government and educational institutions. TeAM appliesmethodologies and processes based on Project Management Body of Knowledge (PMBoK), Information Technology Infrastructure Library (ITIL), Capability Maturity ModelIntegration (CMMI), and Lean Six Sigma best practices. TeAM is also an ISO 9001:2015 certified company. Our training staff apply Educational Community acceptedmethodologies, such as Instructional Systems Design (ISD) and Systems Approach to Training (SAT) as well as the ADDIE model in Defense training programs. We utilizeautomated support tools, such as Interactive Courseware Implementation System (ICIS), Go2Training, Blackboard and QuestionMark.


KSA 4 – Technical Infrastructure Support


Helpdesk:TeAM currently provides Tier 1 Help Desk Support on two Air Force contracts • Air Force Medical Support Agency (AFMOA) Services Help Desk: TeAM supports the Air Force Surgeon General South and multiple senior staff, Air Force Drug Testing

Lab and the Standard Treatment Record Cell – 900 users and 9000 end-user devices • Wilford Hall Ambulatory Surgical Center (WHASC) Service Desk: TeAM supports Flag Officer, multiple Executive staff, and Technicians and Clinicians – 800 users and

7000 end-user devices. On both contracts TeAM staff isolate and resolve incidents at lowest level using multiple tools including the Remedy 7.1 ITSM solution

Deskside Support:• TeAM’s support staff at the AFMOA Service Desk employ the Microsoft Remote Desktop Support Tool to virtually tap into multiple sites; 1,200 incidents reported monthly –

99% (1,185) resolution rate achieved; Nine Help Desk Technicians each handle an average of 133 incidents per month.• TeAM Help Desk support staff at WHASC use the DameWare Remote Support tool; Eight Help Desk Technicians support users in 18 facilities on Lackland Air Force Base;

750 incidents reported monthly – 82% (613) resolution rate achieved; Average incidents handled per technician is 94

Help Desk “How To” Training Support:• TeAM’s AFMOA Help Desk technicians routinely provide users with “How To” training; For example, our staff assist users with over the phone instruction on setting folder

permissions and using printer functions • TeAM created a Transition Program Office and Master Training Plan to assist the Air Force in implementing a new medical coding standard that impacted 40,000 users;

TeAM developed and delivered training courses as well as created “how-to” User Handbooks covering 20 specialty areas• TeAM provided 33 training professional integrated with the staff and faculty at the Medical Education and Training Campus (METC) in San Antonio, TX; Single source of all

training for the enlisted military medical workforce providing 50 courses to 20,000+ students annually – heavy emphasis on practical “how to do your job” training• TeAM staff supported the METC’s mission performance by establishing Training Requirements, conducting Instructional Systems Design, and providing Audio Visual

Production and Graphics Support


KSA 5 – Healthcare Program Support


Data Mining, Analysis and Reporting:• Data Mining for supply chain management, sales and marketing, problem-solving, quality issues identification, customer behavior, historical patterning and trends, prediction

and risk modeling, fraud detection• Business Intelligence (BI) process development and implementation for the Healthcare Enterprise, data-led and layout led discovery solutions for effective decision-making

and decision evaluation• Sequence/Path Analysis, Classification, Clustering and Forecasting; utilizing predictive analysis to benefit the healthcare enterprise, maximizing database

information/collection results• Web mining for customer relationship management and website effectiveness.

Program Evaluation and Optimization:• Clinical and business planning analysis and execution, enterprise-wide optimization of services • Metrics collection and analysis to reduce healthcare program cost, effort and resource investment• Perform CONOPS and other evaluations of projects and processes to assist mission goals• Infrastructure optimization including configuration management, IT operation and maintenance planning, network/hardware support, backup and recovery management.

Strategic Planning and Policy Development:• Assessment of and determinations for enterprise policies, providing strategic direction and development of healthcare technology implementation, practices and procedures• Cybersecurity and information protection, HEDIS, FISMA compliance, HIPAA rules and regulations• Planning and development around MHSi technology as the foundational architecture for the Medical Community of Interest (MED-COI) and next generation provision of IT

Services via the electronic health record (EHR).

Communications and Marketing:• Military Health System (MHS) and healthcare Communications Program management • Strategic communications, web-based communications development, customer relations management• Public relations and marketing strategies for the Healthcare Enterprise.


KSA 5 – Healthcare Program Support (continued)


Medical CodingMedical Records Coding:• Review patient medical records and assign codes to diagnoses and procedures; CPT, HCPCS, ICD 10 CM & PCS, E&M and modifiers• Determine the final diagnoses and procedures stated by the physician or other health care providers are valid and complete• Quantitative analysis - comprehensive review for the record• Qualitative analysis - evaluates the record for documentation consistency and adequacy• Analyzes provider documentation to assure the appropriate Evaluation & Management (E&M) levels are assigned using the correct CPT code• Other related administration related duties

Auditing: • Medical record auditing for inpatient and outpatient services• Quality assurance and risk analysis• Perform concurrent/retrospective audits on accuracy of APC, ASC or MS DRGs on quality of medical record documentation needed for accurate coding• Identify trends in edits and denials• Gap analysis and feedback to providers and coding staff

Training:• Develop and update training material• Train Providers and Coders on ICD 10 CM & PCS• Conduct Weekly Error analysis• Identify training needs and will build on training material base on Error analysis• Review and resolve coding queries• HEDIS review• Implementation of training presentations• Establish training strategy to support ICD 10 business transformation• Determine ICD 10 training key performance indicators• Create and analyze metrics to determine the impact of training initiatives• Establish curriculum development, job aids, testing methodology, software and delivery, exam development• Facilitate and coordinate training schedules


For more information on TeAMplease visit www.teamconsult.com

Charles G. Davis, President/Chief Executive Officer (CEO)[email protected]

John Edgar, Vice President (VP) of Strategic [email protected]

Cameron Abbott, Director of Integrated Solutions & [email protected]

Gerald Blackman, Director of Business Development/South West [email protected]

Business [email protected]

Points of Contact


TeAM, Inc.8280 Willow Oaks Corporate Drive, Suite 620

Fairfax, VA 22031-4518TeAM Corporate: (703) 347-7877

TeAM Corporate Fax: (888) 820-1170

Documents

Adapt : Innovate : Create · Management as well as many certifications such as: Project Management Professional (PMP), Information Technology Infrastructure Library (ITIL) v3, Lean