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Academy of Risk Management | Innovate. Collaborate. Educate.
Fraud Management SolutionsInnovative Products & Thought Leadership
©2011 MasterCard.Proprietary
Academy of Risk Management | Innovate. Collaborate. Educate.
Fraudulent use of payment cards remains a serious global problem costing over $5.55 Billion USD a year.
The Nilson Report,
Balancing the Many Costs of Fraud
With your profitability, reputation and customer satisfaction on the line, balancing the growth and risk in your portfolios requires constant vigilance to manage the many costs of fraud, including…
Financial loss
Reputation loss (measured by increased customer attrition and difficulty winning new customers)
Investment infraud technology
©2011 MasterCard.Proprietary
Academy of Risk Management | Innovate. Collaborate. Educate.
Build hostedsolutions for quick
deployment with minimal cost
Develop withbest-in-classtechnology
Leverage MasterCardrobust data assets and
global network
Create customer specific solutions for improved
decisions at POS
A One-Size-Fits-All Approachto Fraud Doesn’t Work
MasterCardPrinciples
©2011 MasterCard.Proprietary
Academy of Risk Management | Innovate. Collaborate. Educate.
Expert Monitoring represents MasterCard’s comprehensive transaction fraud monitoring solutions that address fraud using specific models to evaluate multiple risk dimensions.
EMS can be installed on your system or hosted by MasterCard.
Expert Monitoring Solutions
Risk specific scoring(fraud, credit, etc.)
Product specific(Corporate, Prepaid, all brands/products, etc.)
Geography specific(US, EU, AP, LAC, country, etc.)
Transaction specific(ATM, e-commerce, contactless, etc.)
©2011 MasterCard.Proprietary
Academy of Risk Management | Innovate. Collaborate. Educate.
Comprehensive Fraud Monitoring Solutions
Fraud Modeling• Segmented data-specific models developed using auth and fraud data • Network models designed specifically for your region/country/product• Custom models trained specifically to your data
Fraud Reporting• Fraud Operations Reporting via MasterCard OnLine Fraud Reporter • Benefit from the learnings of all MasterCard issuers transaction and fraud data
Fraud Scoring• Cooperative transaction scoring based on the likelihood of fraud• Patented behavior profiles of your cardholders • Leading artificial intelligence
Fraud Event Management• Full-featured, browser-based Event Management workstation
fully hosted by MasterCard
©2011 MasterCard.Proprietary
Academy of Risk Management | Innovate. Collaborate. Educate.
Expert Monitoring Provides a Real-Time Risk Assessment of Compromised Accounts
Comprehensive real-time insight into
compromised account risk within
the authorization request:
1. MCAlerts Case Number(s) under which the account has been exposed up to three unique cases for accounts compromised under multiple ADC events.
2. Type and Count of Exposed Account Data including MagStripe, PAN, PIN, CVC2, Personal Information and/or Expiration Date.
3. ADC Threat Score indicating the likelihood that fraud will occur on the account as a result of exposure to the compromise event(s).
Compromised Account Service
– Evaluates the events for compromised accounts within the last 3 years.
– Delivers in-depth insight in real-time during authorization for each account exposed under a compromise event.
– Provides a unique global risk assessment based on the collective behavior of all accounts from all issuers exposed in a specific compromise event.
– Predicts the threat of fraud in compromised accounts to determine if and when accounts should be re-issued.
©2011 MasterCard.Proprietary
Academy of Risk Management | Innovate. Collaborate. Educate.
PCI Merchant Education
Partnering with customers, service providers and merchants to:• Provide complimentary training and education
in person or via the web
• Increase awareness and promote adoption of PCI DSS
• Create recorded webcasts at: www.mastercard.com/pci360
PCI Merchant Education Program
Collaborate to achieve shared objectives with our customers.
©2011 MasterCard.Proprietary
Academy of Risk Management | Innovate. Collaborate. Educate.
PCI Merchant Education ProgramDelivery Options
On-Site (OS)In-person training for acquiring bank members at designated locations. This option provides the best opportunity for high-contact interaction
Live Web Meeting (LM)Real-time online interface and teleconference. This option is ideal for presenting one to three modules and may be followed by Q&A sessions
On-Demand Webinar Series (WS)Pre-recorded content available through an online interface. This option is low-contact and can be viewed as the merchant’s schedule allows. www.mastercard.com/pci360
The education program offers several training options including:
©2011 MasterCard.Proprietary
Academy of Risk Management | Innovate. Collaborate. Educate.
The Academy of Risk Management
ARM Conferences:MasterCard Global Risk Management Conference Series– One of the world’s leading security conferences in the payments industry– Assembles industry leaders in the security and payments fields to explore
better methods to optimize the balance between opportunity and risk– Four global conferences in 2011
(Americas, APAC, Europe, Middle East/Africa)
ARM Training– ARM Training courses have been designed to provide the necessary skills
and knowledge to improve risk management– ARM offers several training platforms including classroom-style courses,
onsite instruction, webinars, and online courses
– Over 50 in-person courses delivered globally in 2011
©2011 MasterCard.Proprietary
Academy of Risk Management | Innovate. Collaborate. Educate.
Join Us Next Year
• 2012 Conferences
South Asia, Middle East & AfricaAmman, JordanMarch 5 - 8
www.mastercard.com/arm
The AmericasBoca Raton, FloridaMay 7 - 11
Asia PacificLocation & Dates: TBA
EuropeLocation & Dates: TBA
©2011 MasterCard.Proprietary
Academy of Risk Management | Innovate. Collaborate. Educate.
Resources
The Academy of Risk Managementwww.mastercard.com/arm
PCI 360www.mastercard.com/pci360
Payment Card Prevention Trainingwww.mastercardsecurity.com
PCI Councilwww.pcisecuritystandards.org
©2011 MasterCard.Proprietary
Academy of Risk Management | Innovate. Collaborate. Educate.