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Aut omo t i ve Dealer Por t al

Release 50_2004_Q3

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SAP Online Help 01.06.2004

Automotive Dealer Portal 50_2004_Q3 2

Copyright

Copyright 2004 SAP AG. All rights reserved.

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Automotive Dealer Portal. .... .... .... .... ... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... ... .... .... .... 5Vehicle Sales ................................................................................................................ 7

Vehicle ......................................................................................................................9

Customer ................................................................................................................ 12

Catalog ................................................................................................................... 13

Checking Installation of Internet Pricing and Configurator (IPC) ......... ........ ......... ..... 15

Personalize ............................................................................................................. 16

Warranty Processing ................................................................................................... 17Claims..................................................................................................................... 19

Claim Change and Simulation................................................................................... 22

Personalize ............................................................................................................. 23

Return Parts ............................................................................................................ 24

Recalls .................................................................................................................... 25

Financials................................................................................................................ 27

Spare Parts Management ............................................................................................ 28Creating Orders ....................................................................................................... 30

Creating Returns ...................................................................................................... 33

Invoices................................................................................................................... 35

Deliveries ................................................................................................................ 36

Personalize ............................................................................................................. 38

Searching for Parts .................................................................................................. 39

Customer Specific Enhancements ................................................................................ 40


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Automotive Dealer Portal

Overview

Todays automotive market is facing challenges of increasing competition and slowingdemand where manufacturers compete globally. And the trend towards make-to-order

manufacturing -- fulfilling individual customer requirements rather than make-to-stock -- hasput new demands on both manufacturers and dealers. Manufacturers must closely managearmies of suppliers and partners to make certain that the correct systems and components

are delivered where and when they are needed. Collaboration among all the industry players -suppliers, OEMs, dealers, and customers - is essential.

Moreover, the Internet has made customers astute by tremendously increasing market

transparency. Now the customers know what and when they want it.

Business Problem

In essence, the automotive industry is moving from a make-to-stock to an order-to-delivery

approach, as in the following scenario:

The sales representative at the dealer site needs to search for a vehicle with a specificconfiguration whose production has been planned or which has already been

produced.

If the car is not available, the sales representative should be able to place an order inthe manufacturer's production scheduling system, on a real-time basis.

After the order is posted, the sales representative can immediately tell the customer areliable and exact delivery date.

Solution

Scenarios such as this can be accomplished only with cutting-edge information technologysolutions. The Automotive Dealer Portal (DP) is one key element of such a solution. Byconnecting the dealer over the Internet to an importer's or manufacturer's system, the DP

allows for a smooth and seamless transition from a make-to-stock process by supporting real-time locate-to-order scenarios and build-to-order.

With its flexible and open design, the DP can be hosted at either the importers or at the

dealers site. Dealers can also be connected straight to the manufacturers system, whichdoes not necessarily have to be an SAP system. Dealers can easily adapt the DP to reflecttheir own corporate branding.

Business Benefits

Better business relationships through information sharing and collaboration

Support for a smooth transition from make-to-stock to make-to-order processes

Consistent real-time data for the business processes between buyer and seller

Reduction of communication overhead (fax and phone not necessary)

Reduction in stock; real-time data on availability and delivery allows stock reductionson buying and selling side

Interactive product configuration

Real-time data availability for supporting business analytics

Supported Roles

The role-based and personalizable web interface primarily supports the following employees(roles) at the dealers' sites:


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Sales Managerand Vehicle Sales Representative

The DP supports the entire sales process, from making an offer, through the actual

conclusion of the contract, to tracking of the delivery. Vehicles can be configured andlocated at the importers or wholesalers site with complex search criteria and realtimedata. If no suitable vehicle is available at the importer's site, an order can be positioned

realtime in the manufacturers system based on current prices and configurationoptions. Changes in the production or delivery schedule will be pushed to the DP sothat the customer can be notified immediately.

By integrating independent Internet services, the sales representative can determinethe remaining value of a used car to trade-in, check the customers credit worthiness,and offer financial as well as insurance or registration services.

Service Advisorand Warranty Processing Clerk

These employees support the customer after the car is bought by managingmaintenance and repair processes. Spare parts can be searched and ordered in aweb-based catalog. Part exchangeability is provided by making sure that the right part

is delivered in the right state at the right time. With the seamless integration ofindependent Internet services, parts can also be ordered from 3

rdparty vendors such

as marketplaces.

Another major issue in the service cycle is warranty service. The DP makes it possible toprocess warranty claims right in the importers or wholesalers system, where they areautomatically evaluated based on rules and can then be forwarded to the manufacturer. The

portal keeps the service manager informed of the current status of the claim.

Availability

The Dealer Portal is available to you in the following languages:

English

German

Systems

The following mySAP Solutions are required for implementation of the Automotive DealerPortal:

Discrete Industries system either DI 46C2 or DIMP 471

mySAP Web Application Server (6.20)

See also:

Vehicle Sales [Page 7]

Warranty Processing [Page 17]

Spare Parts Management [Page 28]


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Vehicle Sales

Use

The Vehicle Sales application provides a set of functions with which you can manage,configure, order and sell vehicles. The Vehicle Sales Web functions are based on the Vehicle

Management System (VMS) application in the Discrete Industries (DI) system.

Using the Web application, the sales representative at a dealership can search for vehiclesthat are available from the importer or the distribution center by entering certain

configurations, vehicle statuses or models as search criteria. The sales representative cancarry out different actions for the vehicles in the results list. He or she can, for example, placean order or request the transfer of a vehicle if the required vehicle is in stock at another

dealership.

In case the vehicle is not available from the importer or from another dealer, you can directlyconfigure individual customer orders in the manufacturers system.

Prerequisites In order to configure the vehicles, you have installed the Internet Pricing Configurator

(IPC).

An organizational role has been assigned to the user in Customizing of the DI system:

Logistics Execution Vehicle Management System (VMS) Define VMS Roles.

You have assigned the statuses and actions in the mySAP Enterprise Portal forDealers to the actions and statuses in the DI System according to your requirements. In

the IMG for the Web Application Server system, see Discrete Industries Business

Package for Automotive Dealers Vehicle Management System (VMS).

For further settings for the VMS in the backend, see underLogistics Execution

Vehicle Management System (VMS) in the IMG of the DI System, and thedocumentation in the SAP Library underSAP for Automotive Vehicle ManagementSystem (IS-A-VMS).

Features

Combined vehicle search by status, model and configuration

Display of vehicles in the importers stock

Vehicle configuration with the IPC application

Placing individual sales orders in the importer or the manufacturers system

Transfer between dealers if the required vehicle is in another dealers stock and the

dealer has made it visible to other dealers

Maintenance of end customer data and saving original customer demands for laterorders or for analyzing customer requirements

Display of own vehicles (My Vehicles)

Creation of a virtual car park (similar to a shopping basket). Here, the user can poolvehicles from the manufacturers stock together with vehicles of his own stock.

E-mail option allows the dealer to send information to the importer or originalequipment manufacturer (OEM).

See also:

Vehicle [Page 9]


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Customer [Page 12]

Catalog [Page 13]

Checking Installation of Internet Pricing and Configurator (IPC) [Page 15]


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Vehicle

Use

The Vehiclefunction allows you to search for vehicles and display lists of vehicles or thedetails of a specific vehicle.

You can search for vehicles using criteria such as the vehicle number, the vehicleidentification number (VIN) or the sales order. The advanced search allows you to restrict theresults list to vehicles with certain statuses, such as Available or Sold to dealeror to only look

for vehicles that are within a certain price range or that have certain characteristics.

You can use MyVehicles to list the vehicles to which the dealer has access, filter this listaccording to status and perform actions for individual vehicles.

The Carparkallows you to group vehicles so that you can perform activities for the wholegroup such as put vehicles on hold.

Prerequisites In Customizing for the Web Application Server system, you have defined which actions

can be carried out for the vehicle. In the IMG, choose Discrete Industries Business

Package for Automotive Dealers Vehicle Management System Maintain Dealer

Actions.

You have assigned the actions which you have defined here to the actions in the DI

System. In the IMG, choose Discrete Industries Business Package for Automotive

Dealers Vehicle Management System Assign Dealer Actions to Actions in theDI System.

In Customizing, the following actions are predefined but must also be assigned to thecorresponding actions in the Discrete Industries (DI) system:

Action Effect

DADDO Assigns Document to Vehicle

DBUPA Assigns Customer

DCHCO Changes Vehicle

DDERS Deletes Reservation

DINVI Hides Vehicle from Other Dealers

DORCU Creates Sales Order for Customer

DORSH Creates Sales Order for Build-to-Order

DRQDN Transfers Rejected

DRQTR Transfers Requested

DRSSH Reserves Vehicle for Build-to-Order

DRSVM Sets Reservation Request

DVHTR Vehicle Transfer

DVISI Makes Vehicle Visible to Other Dealers

In Customizing for the Web Application Server system, you have defined the actions forthe Vehicles Changedframe which lead to a change in the configuration or scheduling

of a vehicle and therefore cause these vehicles to appear as changed vehicles on the


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Overviewscreen. You define these actions in the IMG activity Select Action forChanged Vehicles.

Features

Search for vehicles

Display of changed vehicles

Display of all the vehicles of the dealer to which the user is assigned

Display of configuration details and vehicle history

Display of Sales Order pricing details

Display of Shipping details

Display of Sales Order Configuration details

Execution of possible actions for selected vehicles

Car park function, similar to a shopping basket

Activities

Search Vehicles...

1. For quick search, select the criteria from the drop-down box and specify the vehicleinformation to be searched.

2. Choose Go.

Advanced Search...

1. Select Advanced Search.

2. To search for vehicles based on family or model, select one or more of the entries in

the table. To search for vehicles according to additional criteria, specify the relevantattributes.

3. Choose Go.

The vehicles matching the criteria appear in the Vehicle List.

Display Vehicle Details...

1. To display further information about the configuration, vehicle history, customer, pricing,

shipping, sales order configuration and dealer details, click on the Imageicon in a list ofvehicles (either a search results list or the Overviewpage) underVehicledetails.

2. To view the vehicle information in XML format, choose Get Vehicle XML .

3. To upload a document for a vehicle, browse to the location of the file, and chooseUpload.

Carry Out Actions for One or More Vehicles...

1. Select one or more vehicles and, from the drop-down menu, select an action which you

would like to carry out for the vehicle(s).

2. Choose Execute.

The selected action is carried out if it is possible for the status of the vehicle.

If the action causes a change in status, you can monitor this in the vehicle history.

Car Park...

1. In the vehicle list, select the vehicles which you want to save in the car park.


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2. Carry out the action Move to Car Park.


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Customer

Use

The Customerfunction allows you to search, edit and save details about customers. Thesedetails include not only customer data, such as name, address, or e-mail, but also the

vehicles that a particular customer has ordered.

If you have saved an original customer demand (OCD) or the configuration, for the customer,you can call it up again here, change it or create an individual customer order.

Integration

The end customer is not an R/3 customer. In order to call up the end customers data in theDiscrete Industries (DI) system, on the SAP Easy Accessscreen call up transaction BUPT.

Then, on the SAP Easy Access Business Partner: Task Menuscreen, choose Business

PartnerApplicationMaintain Business Partner, and check the end customers data.Select the role End Customer.

Prerequisites

You have created customers, for example, when creating a sales order or when saving an

original customer demand for a customer.

Features

Search for customers by name or address

Display or change of customer data

Display of vehicles that have already been ordered

Display of original customer demands saved for this customer

Activities...

1. Enter one of the requested search criteria, for example, last name and first name, and

choose Search.

The system displays the customers data.

2. To change and save the customers data, choose Changeand then Save

In the Associated Objects, the system displays a list of vehicles that are reserved forthe customer, including all original customer demand (OCD) configurations.

3. To process the vehicles, select the icon in the column on the left, and select Transfer.

4. To view customer details in XML format, choose Get Vehicle XML.


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Catalog

Use

This function allows you to search, configure and order new or used vehicles according to thecustomers wishes using the Internet Pricing and Configurator (IPC).

Integration

The Internet Pricing and Configurator (IPC) is integrated with the web application and can becalled up directly from there.

Prerequisites

You have installed the IPC. An installation guide is included as a PDF file in theprogram. For installation check, read Checking Installation of Internet Pricing and

Configurator (IPC) [Page 15]. For general information on the IPC see the

documentation in the SAP Library under mySAP Business Suite mySAP Customer

Relationship Management Basic Functions Internet Pricing and Configurator.

You have entered the IPC in Customizing for the Web Application Server system.

In the IMG activity Maintain IDs for Interfaces to External Systems, maintain anID for the IPC.

In the IMG activity Maintain Details for Interfaces to External Systems, enter theURL of the IPC.

In the IMG activity Maintain Application Settings for the Web Application Server system,

you have defined which action is used for creating vehicles. If you do not make anysettings, the system uses the action CRE1 for creating vehicles as a default.

Features Check availability of vehicle

Configuration of a vehicle in the IPC

Search your stock for a particular configuration

Create sales orders

Save the original customer document (OCD)

Activities...

1. In the Catalog, there is a list of all the models which can be ordered over the Internet.

2. To search for a particular class of vehicles, select the vehicle family from the drop-down

list, and choose Go.

3. To search a particular model of a vehicle, choose Search.

4. Choose Configure.

You are taken to the Vehicle Configurator, which displays the price for the basic model.This price varies according to the configuration.

5. Choose Accept, when you have completed the configuration.

You can see the details of your configuration on a new page.

6. Check whether the required vehicle is available in the importers stock or in thedistribution center. To do this, choose Check Stock. If the vehicle cannot be found, you

can enter a sales order directly.


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7. To make a new configuration, select Re-Configure. You return to the IPC.

8. You can create an order directly in the Discrete Industries (DI) System by selecting

Order for Customer.

9. To display an offer which was created as a Smart Form in the DI system, choose Pro-forma Invoice.

10. Choose Save OCD, if you want to save the required configuration without creating asales order immediately.

The configuration is always saved for a specific customer. Enter the customer data in

the new screen, or search for a customer whose details already exist in the system,and choose Copy Details.


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Checking Installation of Internet Pricing andConfigurator (IPC)

UseFor the installation of the IPC, a PDF file is delivered together with the program. With thisprocedure you can check the installation.

Prerequisites

You have made all necessary entries in the IMG activities. See the prerequisites inCatalog [Page 13].

If you configure vehicles in the Discrete Industries (DI) system as well, you have

connected the IPC to VMS in the DI system. For more information see SAP for

AutomotiveVehicle Management System(IS-A-VMS)Technical IntegrationConnection to SAP IPCin the SAP Library.

In order to configure vehicles in the Web application, it is not necessary to connect theIPC to the DI system.

Procedure...

1. Check if the IPC is installed and working correctly by simply typing in the URL of the

IPC. For example, if you have installed the IPC on a system named IPCSERVER, enterhttp://ipcserver:port/ipc , and check for the connectivity. Port stands for the

port number of your Web server.

On the logon screen, choose Enter. It is not necessary to enter a customer number onthis screen.

If all the connections are working, you can view all the materials that have beendownloaded to the IPC. For this, the materials have to be added to theDEFAULT_PRODUCT parameter in file server properties of your IPC installation.

2. In the Customizing for VMS, there is a parameter called IPCTARGET. This parametershould contain the URL of the IPC-server. For example, if you have installed an IPCServer:

http://ipcserver:port/servlet/com.sap.ipc.servlet.IPCServlet/!?~initialTemplate=ipc_createConfig

The complete URL exists in the Customizing entry of IPCTARGET.

3. Check if the material you are trying to configure has been downloaded to your IPCserver. You can check as mentioned in step 1.

4. Check if the web server, the JRUN and the MSSQL server are running.


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Personalize

Use

You can make personalized settings for the interface, such as defining what statuses areavailable for selection for the MyVehicles list and the vehicles in stock.

Prerequisites

In Customizing of the Web application system, you have assigned the statuses for the dealers

to the statuses in the Discrete Industries (DI) system (in the IMG, choose Discrete

IndustriesBusiness Package for Automotive DealersVehicle Management SystemAssign Status for Dealer to Status in DI System).

Features

Setting of maximum number of rows in the vehicle list on the Vehiclepage. You can

limit the number of rows displayed in one results page for your search. Selection of statuses for the vehicle list: If you select one or more statuses for the

dealers vehicle list (MyVehiclesin Monitor Vehicles), only vehicles with these statusesappear in the list.

Maintaining the sales area details in order to perform actions or functions related to

different sales areas.

Selection of statuses for the vehicle search on the Catalogpage. If you have selectedone or more statuses and you configure a vehicle and search for it, only vehicles withthese statuses are searched for. If you do not select a status, all vehicles are displayed,

regardless of their status.

Maintaining the default country to be displayed while creating an end-customer.


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Warranty Processing

Use

The warranty processing application provides a set of functions that allow service advisors atthe importer or the distribution center to enter and maintain warranty claims, and perform

activities associated with this process, such as:

Viewing claims statistics.

Viewing and applying recalls.

Viewing return parts.

Printing tags for return parts.

Displaying debit or credit statements for claims submitted.

The Web application is compatible with releases DI 46C2 and DIMP 471. The AutomotiveDealer Portalallows service advisors at dealerships to place warranty claims directly in the

importers system.

You can also do the following:

Track the processing of the claim at the importer or manufacturer on the basis of the

status, change claims, attach documents and search for defect codes using an externalcatalog.

View and apply recalls (including technical campaigns) created by the importer

Manage return parts, which includes searching for return parts and printing tags forthem.

Search and display debit or credit statements that the importers created for the claim.

Print claims, return parts, and financial statements.

The user interface has a separate area for associated objects, where helpful information isdisplayed, such as recalls that are valid for and applied to the current claim object or vehicleand customer information from the Vehicle Management System (VMS).

Prerequisites

In Customizing, you have defined the processing status and assigned it to the status in

the DI System (in the IMG, choose Discrete Industries Business Package for

Automotive Dealers Warranty Processing Assign Status).

If you have access to an external catalog, you have linked it to the mySAP EnterprisePortalfor Dealers via the Open Catalog Interface (OCI); in the Customizing activity

Maintain IDs for Interfaces to External Systems, you have entered an ID, and inMaintain Details for Interfaces to External Systemsyou have entered the URL.

Features

The Web application for warranty processing has the following functions:

Display of a list of warranty claims which have been placed with a dealer

Filter of this list according to processing status and time period

Display of claim details and function for changing the claims if the status allows you to

do so

Creation of claims according to the claim type; creation of items such as materials and

flat rates for labor


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Search for and assignment of damage codes, labor codes, materials and sublet codesin the external catalog

Search, filter and sort claims

Save and retrieve incomplete claims on the importers system for specified period

Upload and display documents attached to a claim Search for, filter, sort, display and apply recalls

Search for, filter, sort, display and enter dispatch details for return parts. Print return

part list and return tags

Search for, filter, sort, and display debit/credit statements created for processed claims

Self-monitor performance by using claim volume and claim value statistics, presented

graphically

See also:

Claims [Page 19]

Claim Change and Simulation [Page 22]Return Parts [Page 24]

Recalls [Page 25]

Financials [Page 27]


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Claims

Use

This function allows you to display a list of warranty claims that have been created by userswho are assigned to your dealers. You can select the list to be processed from the overview

screen or search for claims using the basic or advanced search mode. You can filter the list ofclaims by status and limit the display to only those claims that were created a certain numberof days before the current date.

You can select a pending claim, change the claim at the header and item level and save thechanged claim. Subsequently, you can also simulate the changed claim by checking if all thedata is correct (for example, whether the vehicle that you entered actually exists or whether

the warranty has expired) without actually submitting the claim.

The claim simulation function simulates a rule engine run on the importer's or subsidiaryssystem. The rule engine messages are mapped to decision codes on the importers system

so that the dealer only sees the mapped decision codes for each rule engine message and

not the actual message itself. This allows the importer the necessary level of control to ensurethat the dealer cannot manipulate the system and derive the rules by trial and error.

Additionally, the claim simulation function also checks for:

Claim reference if entered, authorization number, Vehicle Identification Number (VIN)

Recall reference, recall validity, duplicate recall application for an object

Master warranty for the claim object

Messages resulting from claim simulation are displayed in the message bar at the topof the screen.

The claim list contains the claim number, claim type, VIN, processing clerk, status,claimed value and, if the claim has already been processed, the amount that has

actually been reimbursed.

Prerequisites

In Customizing for the Web Application Server system, you have assigned the statuses of theWeb application to the statuses in the Discrete Industries (DI) system (in the IMG, choose

Discrete Industries Business Package for Automotive Dealers Warranty Processing

Assign Status).

Features

Display of all warranty claims based on values maintained in the Personalizesection of

the Overviewscreen.

Search for claims using basic or advanced search mechanisms. The overview screenmay also be used to populate the result list. Filtering and sorting the results list is

possible in any of the displayed columns.

Display of claim and item details

Display of associated objects

Claim creation either using claim copy or a fresh claim form

Print the claim

XML upload or download

Document upload or download: You can attach documents. For example, you can

attach faxes, invoices or word documents to a claim.

Apply recalls


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Change claim

Simulate claim

Activities

Search ClaimAlternative 1...

1. Choose Overview Claims, and select one or several claims from the claims list.

2. Choose Transfer.

Alternative 2...

1. Choose Overview Claims, and select one of the options in the Claimsfield.

2. Enter additional search values in the input field next to it, and choose Go.

Alternative 3...

1. Choose Overview Claimsand then Advanced.

2. Select or enter criteria for the advanced search. You can, for example, only search forpending claims by selecting the Pendingoption in the Status field.

The system displays one or more claims matching the search criteria in the Claims

section.

Display Claim...

1. Select a claim in the list by pressing one of the buttons in the column on the far left.

You now see the details in the Claim Detailssection and the associated objects (if

there are any) in the Associated Objectssection.

2. Choose HeaderorItemsto display the details you want to see.

3. To display item details, select the item and choose Item Details. To go back to the

overview, choose Item Overview.

Change Claim...

1. Search the claim that you want to change.

2. Select the claim that you intend to change by clicking the check box in the left columnof the claim list table.

The claim details for the selected claim are displayed in the Claim Detailssection.

3. Choose Change.

4. To enter the changed values in the header or item tab, directly enter them in the input

fields, select them from the drop-down list or use the input help.

Only a restricted number of fields can be changed in the change mode. You can onlyenter critical data, such as the object number, claim reference, authorization number or

the reference date when creating the claim. The data entered is checked for validityduring claim creation to ensure data integrity.

Simulate Claim...

1. After entering data on the header and item, choose Simulate.

If you have made all entries correctly, the application does not return any messages. In

case of incorrect entries, a message table is displayed in the message bar andprovides a description of the nature of the error. Correct the error and simulate the

claim again.


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2. If the claim simulation was successful, choose Submit.

3. This creates a new version of the claim on the importers or subsidiarys system.

Print Claim...

1. Select a claim in the list by pressing one of the buttons in the column on the very left.

You now see the details in the Claim Detailssection.

2. In the Actions section, choose Print.

The claim details are formatted and displayed in a new browser window.

3. Choose File Print... and then Printto print the claim on your default printer.

XML Download...

1. In the Actionssection, choose Get XML.

A new browser window now opens and displays the claim data in an XML schema.

2. Save the file with a .xml extension.

XML Upload...

1. On the Documentstab ofthe Associated Objectssection, select the option Claimin the

drop-down box.

2. Choose Browseto locate the file.

3. Choose Upload.

The Claim Detailssection is now filled with the data of the XML file.


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Claim Change and Simulation

Use

You can select a pending claim, change the claim at the header and item level and save thechanged claim. Subsequently you may also simulate the changed claim.

The claim simulation function simulates a rule engine run on the importer's or subsidiaryssystem. The rule engine messages are mapped to decision codes on the importers system sothe dealer sees only the mapped decision codes for each rule engine message and not the

actual message. This gives the importers the necessary level of control to ensure that thedealer cannot manipulate the system and derive the rules by trial and error. Additionally, theclaim simulation function also checks for:

Claim reference if entered, authorization number, VIN

Recall reference, recall validity, duplicate recall application for an object

Master warranty for the claim object

Messages resulting from claim simulation are displayed in the message bar towards the top of

the screen.

Features

Changing claims

Simulating claims

Activities

Change claim

1. Search the claim that you wish to change.

2. Select the claim you intend to change using the check box on the extreme left columnof the Claim Listtable.

The claim details for the selected claim are displayed in the Claim Detailspanel.

3. Choose Change.

4. Enter the changed values in the header or item tab by directly entering into the input

fields, selecting from the drop-down lists or using the input help where applicable.

A restricted number of fields are available for change in the change mode. All criticaldata for instance, object number, claim reference, authorization number, reference date

must be entered only during claim creation, this is checked for validity during claimcreation to ensure data integrity.

Simulate claim...

1. After entering data on the header and item, choose Simulate.

If all entries were entered correctly, the application does not return any messages. Incase of incorrect entries, you will be presented with a message table in the messagebar giving description of the nature of the error. Correct the error and re-simulate.

2. After successful claim simulation, choose Submit.

This creates a new version of the claim on the importers or subsidiarys system.


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Personalize

Use

This function allows you to make user-specific settings for claims, return parts, recalls,technical campaigns, financial statements, and statistics. You can also determine the number

of records that are displayed in the results and overview lists.

You can, for example, define which claims, with which status, and for which time period are to

be displayed as default.


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Return Parts

Use

This function allows you to perform all activities associated with reimbursing money for awarranty claim.

Features

You can display return parts for claims created by the dealer on the Return Parts tab ofthe Overviewscreen (based on values maintained in the Personalizesection).

You can search for return parts using the basic or advanced search modes. From theresults list, you can filter and sort the results displayed in the individual columns.

You can print part lists and tags for return parts.

You can enter dispatch details for a return part, which are updated at line item level in a

claim in the importers system.

You can track the status of return parts.

Activities

Locate Return Part...

1. Choose Overviewand then the Recallstab page.

2. Select one or several records from the list, and choose Transfer.

You are taken to the Recallsscreen, where the return parts you have selected are

listed.

Search and Display Return Part...1. Choose Return Parts.

2. Enter your search criteria in the basic or advanced search mode, and choose Go.

3. Select the first return part.

The system displays return part details on the Detailsscreen, including the claim towhich the part belongs, the quantity of the return part and a text field to enter dispatch

details.

Enter return part details...

1. Enter the dispatch details for the part in the Return Part Detailssection.

2. Choose Update.

The details are updated in the short text against the line item of the associated claim.

Print Tag...

1. Display the details for the selected return part.

2. Choose Print Tag.

A new window opens, in which the return part details are displayed on a return tag

Smart Form, which you can print.


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Recalls

Use

In the automotive industry, you distinguish between recalls and technical campaigns. In bothcases car manufacturers have identified that a series of cars that they have produced during

a certain period of time has a certain defect that is likely to cause problems.

A recall involves a public campaign in which vehicle owners are requested to bring their carsin for immediate servicing so that the defect can be corrected. In a technical campaign, the

defect is secretly corrected during regular servicing. In this Web application you use theRecalls function forrecalls and technical campaigns.

A recall is created by the importer or subsidiary and contains details of the recall applicable to

the objects under the recall. This includes the object type (vehicle, equipment), object numberor number ranges, material, labor and sublet (if applicable) involved in the this recall, therecall reference and validity.

Features Search for recalls from the Overviewand the Recallsscreen. Filtering and sorting the

results is possible in each of the columns displayed in the results list.

Display details of all recalls created in the importers system in the Overviewscreen,based on values maintained in the Personalizescreen

Recalls can be applied to a claim in a single step. Implicit validity checks are made.

Attach documents (which you may retrieve from the Document Management System)

to recalls

Activities

Searching and Displaying Recalls...

1. Select a recall either on in the Recallstab page on the Overviewpage or using the

search mode on the Recallspage.

The recall(s) are displayed in the results screen (Recall List for).

2. Select a recall in the list, and choose Display.

The header displays general data such as the recall validity or the recall reference.Items that should exist in a recall claim created by the dealer are displayed on theItemstab, objects to which the recall is applicable are displayed on the Objectstab.

You can use absolute numbers or number ranges or wildcard characters to specifyobjects.

Applying Recalls...

1. In the Actionssection of the Recallspage, choose Create Claim.

The system displays the Claimsscreen. A status message on the message barindicates whether the recall was applied successfully. If it failed, the message barcontains an error message with the reason for the failure.

2. In the Claim Detailssection, choose the Itemstab.

3. Select the object type from the drop-down list according to the object you have noted inthe recall. Enter the object number in the object reference field.

Use transaction VELO to search for a Vehiclewith an existing VIN.


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You search for the VIN QQ1000. Select the object type vehicle and enterQQ1000 in the object reference field.

4. Choose SubmitorSimulatefollowed by Submit.

The application checks the validity of the recall for the object that you entered and, ifthe recall is valid, creates the recall claim.


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Financials

Use

This function allows you to view the dealer-specific credit and debit statements for a warrantyclaim that was submitted to the importer.

You can access statements either by selecting them directly or by using the basic oradvanced search mode. You can also print these statements.

Features

Search for credit or debit statements on the Financialspage using the basic oradvanced search mode. Filtering and sorting the results is possible in any column ofthe results list.

Display of credit or debit statements for dealer claims processed by the importer

Printing of statements

Claim-specific statements are displayed in the Associated Objectssection of theClaimsscreen (if existing).

Activities

Display Statements...

1. Choose Overview, and select the Financialstab.

2. Select the statements that you would like to display, and choose Transfer.

Search and Display...

1. Choose Financials.

2. Select your search criteria in the basic or advanced search mode, and choose Go.

A list of the statements matching the selection criteria is displayed.


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Spare Parts Management

Purpose

The Spare PartsManagement application provides a set of functions that allows importers ororiginal equipment manufacturer (OEM) dealers to place orders for their spare parts

requirements online.

Most of the building blocks for this functionality already exist in SAP R/3. The application usesSAPs BAPI or RFC and BSP technology to present the functions in a Web browser.

Implementation Considerations

The importer has installed

an R/3 system with IBS DI 4.6C2 or DIMP 471

a Web Application Server 6.20

The dealer has the Internet Explorer 5.0 or higher.

Integration

Spare PartsManagementis integrated with SAP SD (Sales and Distribution).

Features

Ordering

You can create an order by

Using a stored template:

When creating an order, you can save its details as a template for creating

future orders.

Referring to existing orders:

In typical scenarios, most orders placed are the same as previous ones. A

previous order can be used as reference for a new order.

Adding parts to an order:

You can add parts to the selected order by entering the SAP R/3 system part

number.

Uploading an XML file:

You can directly fill in the order details that have to be entered in the spare parts

order by uploading an XML file which contains the required data.

Using an open catalog interface (OCI)-compatible catalog:

When creating or changing an order, you can select order items from a catalog.

To make these scenarios as flexible as possible, no specific catalog is required.You can use any catalog which supports the OCI as defined by SAPs Business-To-Business Procurement.

Returns

Using areturn order, you can ship back parts which you cannot use because they areobsolete or were damaged during the shipment.

Search an Order

There are various functions which you can use for searching parts, invoices, deliveriesand orders.


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Order Tracking and Delivery Status

You can display information on the status of an order and delivery details. It is possible

to download the order details in XML format for further reference.

Availability Check with Supersession Integration

The availability check is not only performed for the part entered in the sales order lineitem. It is also carried out for all parts in the supersession chain and takes the link type

and the validity date of the chains into account.

After the available-to-promise (ATP) check the sales order has a main item or sub-itemstructure if the requested part cannot be confirmed. The main item is the original part

requested by the customer, and the sub-items are those selected in the supersessionchain to cover the requested sales quantity.

E-mail option

This option allows the dealer to send information to the importer or original equipmentmanufacturer (OEM).

Personalize

To personalize the order list, you can filter by orders, sales areas, or language.

See also:

Creating Orders [Page 30]

Creating Returns [Page 33]

Invoices [Page 35]

Maintaining Deliveries [Page 36]


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Creating Orders

Use

You can use this function to create an order for spare parts directly in the original equipmentmanufacturers (OEM) or in the importers system. You can search for a sales order and also

create sales orders by:

Manually entering the order details

Selecting the parts from an open catalog interface (OCI)-compatible catalog

Referencing a document which already exists

Uploading an XML file

Selecting parts from a stored template

Procedure

Create a Normal Order...

1. In the Createframe of the Orderscreen, select the Itemtab and enter the R/3 partnumber.

2. Choose Add.

The part you have entered appears in the Order Items list.

3. Choose Text in the Textscolumn of the Order Items listto enter additional information,such as material sales text and item information.

4. Once you have added all required parts to the list of orders, choose Orderto place theorder.

On successful creation of the order, the system returns the order number.

Create Order Using Simulation...

1. Perform steps 1 to 3 as above, and then choose Simulate Order.

The system performs an availability check for the parts entered in the order for therequested date. It then provides real-time confirmation of the availability, as well as theprice of the part. This function is integrated with the R/3 ATP check and SAP APO-

ATP.

The availability check for the items results in one of the following statuses:

Fully Confirmed: The part is available in the required quantity on the requested

date. Confirmed with Substitution: The part was substituted with another part as a

result of parts replacement.

Partially Confirmed: The part is available, but not in the required quantity on therequested date.

Zero Confirmed: The part is not available at all on the requested date.

2. To view the order schedules with the schedule line items, go to the Schedule lines tab.

3. To place the order, choose Order.

To change the shipping address for the current order, choose Shipping Addresstab.

Create an Order Using the Serial Number...1. On the Ordersscreen, enter the R/3 part number.


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2. Enter the requested date for the order, and choose Add.

The entered part appears in the Order Items list.

The system displays a red light in the Part Selectioncolumn, which indicates that thepart you have added to the order is a serialized part. This means that you have todecide which individual parts you would like to use by selecting the corresponding

serial numbers from a list.

3. Click on the red light.

You are directed to a new page to select the available serial numbers. The details of

the parts, such as manufacturer, year or month of make and the manufacturer partnumber, are displayed.

4. Select the required serial numbers, and choose Add New Parts to Order.

The serialized parts are now added to the order and the red light turns green.

5. Simulateor save the order.

Create an Order Using an XML File...

1. In the Upload frame of the Orderscreen, choose Browseto navigate to the XML file.

2. To upload the order details from the XML file to the order items list, choose Upload.

3. Simulatethe order or place it directly by choosing Order.

Create an Order Using the Catalog Search...

1. In the Quick Orderframe of the Create Orderscreen, select a catalog from Catalog

Search, and choose Go.

2. Select the parts to be ordered from the external catalog.

The parts that you selected in the external system are transferred to the SPP

application.

3. Choose Order via Dealer Workplace.

Create an Order Using a Template...

1. In the Add Itemsframe of the Orderscreen, choose Copy.

This takes you to a page on which a list of stored templates is displayed.

2. Select the name of the required template, and choose Copy.

3. Make the required changes and place the order by choosing Order.

Create an Order Using a Reference...

1. In the Orderscreen, enter the order number you want to reference, and choose Copy

from Order.

2. Choose Order.

Search for Sales Order...

1. On the menu ofService Parts, choose Orders.

2. Select the search criteria from the drop-down list, specify the order number, and chooseGo.

3. For the advanced search mode, choose Advanced.

4. In the frame Advance Search, enter any combination of the following criteria, andchoose Go:

Sales Order


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PO Number

Material Number

Material Description

Document Date

The system displays a list of orders. You can select orders in the list to display theirdetails or to change orders.


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Creating Returns

Use

You can use this function to search and return the parts which you no longer use, forexample, obsolete parts or parts damaged during transportation from the original equipment

manufacturer (OEM) or importer. You can use the return order to either claim back the moneyfor the part or else ask for the part to be replaced.

Procedure

Creating Return...

1. On the Overviewscreen, select the returns from the list and, choose Transferto viewthe returns screen. To go directly to returns, choose Returnson the Service PartsManagementpage.

You can also carry out the Availability Check for the material via material number,

manufacturer part number, required availability date and required quantity.

2. To add the parts that you want to return, do either of the following:

Enter a material on the Itemstab page, and choose Add.

Choose Return Parts, then select the parts to be returned, and choose AddParts to Order.

3. On the Headertab page, enter a Return Reason, if required.

4. On the Itemstab page, enter a reason for the rejection of individual items, if required.

5. Choose Order.

Creating Return using a Reference

1. On the Deliveriesscreen, enter the Delivery number you want to reference, and chooseCopy from Order.

This takes you to the Returnscreen with the line items copied from the orders for whichthe deliveries were created.



4. Choose Order.

Searching for a Return...

1. From the menu ofService Parts, choose Orders Returns.2. Select the search criteria from the drop-down list, specify the order number, and choose

Go.


4. In the frame Advance Search, enter any combination of the following criteria, andchoose Go:

Return

Material Number


Purchase Order

Order Type


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Document Date Range

The system displays a list of orders, which helps you track or change particular orders.


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Invoices

Use

This function allows you to search for invoices and perform an availability check for thematerial in the invoice.

Features

You can:

Use either basic or advanced search mode to find invoices. In the basic search mode,

you enter either the number of the sales order or invoice, and in the advanced searchmode, you can also enter a purchase order number or a date range.

Perform Available-To-Promise (ATP) check for the material using the material number,

the manufacturer part number, the required availability date and the required quantity.

List invoices that result from your search and from this, call up details for each invoice.

Print the details or display them in XML format.

Display billing address information.

Activities

Search Invoices...

1. On the menu ofService Parts, choose Invoice.

2. Select the search criteria from the drop-down list, specify the order number, and choose

Go.


4. In the frame Advanced Search, enter any combination of the following criteria, and

choose Go:

Sales Order

Invoice

Purchase Order

Date Range

The system displays a list of parts for the invoice, along with the billed quantity, net

value and the shipping address to which the material was sent.

You can display the invoice details as an XML file or in another printable format.

Display Invoice...

1. To display a list of invoices, select the invoices that you want to view on the Overview

screen and choose Transfer, or choose Invoiceson the Service Parts Managementpage.

2. To view the details of a delivery, call up the HeaderorItemtab page in the Details

screen area.

3. To print the details of the selected invoice, choose Printable Format. If you want todisplay the delivery details in XML format, choose XML Format.


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Deliveries

Use

This function allows you to search for deliveries, display them in a list and carry out anavailability check for the material.

Features

You can:

Use either basic or advanced search mode to find deliveries. In the basic search mode,

you enter either the number of the sales order or delivery, and in the advanced searchmode, you can also enter a date range.

Available-To-Promise (ATP) check for the material using the material number, the

manufacturer part number, the required availability date and the required quantity.

List deliveries that result from your search. You can call up the details of each delivery

Print details or display them in XML format.

Display shipping address information, such as ship-to-party or customer.

Activities

Create a Return using a Reference

1. On the Deliveriesscreen, enter the Delivery number you want to reference, and choose

Create Return Order.

2. This takes you to the Returnscreen with the line items copied from the deliverydocument.



5. Choose Order.

Search Deliveries...

1. On the Service Partsmenu, choose Deliveries.

2. Select the search criteria from the drop-down list, specify the order number, and chooseGo.


4. In the frame Advanced Search, enter any combination of the following criteria, andchoose Go:

Sales Order

Delivery

Date Range

The system displays a list of deliveries, along with delivery status and a link to ViewDelivery Details.

You can display the delivery details for a delivery number as an XML file or in another

printable format.


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Display Deliveries...

1. To display a list of deliveries, either select the deliveries that you want to view on theOverviewscreen and choose Transfer, or choose Deliverieson the Service PartsManagementpage.

2. To view the details of a delivery, call up the HeaderorItemtab page in the Detailsscreen area.

3. To print the details of the selected delivery, choose PrintableFormat. If you want to

display the delivery details in XML format, choose XML Format.


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Personalize

Use

This function allows you to make default settings that restrict the display of orders, deliveriesand invoices to only those that match the statuses and date ranges that you specify.

Features

Default settings for the display of the lists on the Overview, Orders, DeliveriesandInvoicesscreens.

All the settings that you make here are effective unless you change them when loggingon to the Web application.

If there are several sales areas for a dealer, the list of all sales areas is displayed and

you can make your selections.

ActivitiesSpecify the current dealer, the ship- to- dealer and the default language under the Dealer Options....1. Specify the current dealer, the ship-to-dealer and the default language under the Dealer

Options.

2. In the Overview Optionsscreen area, you can define how you want to filter the displayof orders, deliveries and invoices by selecting one of the statuses and entering a daterange (number of days, counting backwards from current date).

3. When you have made all settings, choose Save the Settings.

4. You can maintain further attributes, such as address or sold-to-party, ship-to-party,current sales area or address under Current Dealer.


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Searching for Parts

Use

You can search for the details of a part that meet search criteria that you have entered.

Procedure

1. On the start page ofService Parts, choose Create Order.

2. In the frame Material Search, enter any combination of the following criteria, andchoose Search:

Material Number


Manufacturer Part Number

The system displays a list of parts. You can select parts from the list to display their

details or to create orders.


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Customer Specific Enhancements

In the following list you see all BAdIs that can be implemented.

Spare PartsBAdI Description

/SAPDII/OBI_CHECK Checks if parts have to be returned. Instandard offering the criteria to determinewhether a part has to be returned is fixed. If

the importer would like to modify this, he cando so by utilizing the BAdI.

/SAPDII/ORDER_XML The standard application offers a very lean

XML schema for orders. This BAdI can beimplemented if the user would like to modifythe schema in order to suit his business

interaction./SAPDII/SPP_DEL_XML The standard application offers a very lean

XML schema for deliveries. If the user would

like to modify the schema in order to suit hisbusiness interaction he can utilize this BAdI.

/SAPDII/SPP_INV_XML The standard application offers a very leanXML schema for invoices. This BAdI is

utilized if the user would like to modify theschema in order to suit his businessinteraction.

/SAPDII/ORXML_UPLOAD The standard application supports theparsing of a fixed lean XML schema fororders. If the importer would like to parse his

own schema then he can utilize this BAdI.

Vehicle Management System (VMS)

BAdI Description

/SAPDII/VMS_VEHICLE A vehicle contains data: Pricing, statusconfiguration, vehicle's action history, endcustomer address, dealer data and so on.

There are cases when the system has toshow selective data to a particular user. Forexample, the dealer should not see the

vehicle history data for rework etc. or the age

of the vehicle. In other cases, the endcustomer should have a more restricted

view, such as no history or statuses. ThisBAdI allows the importer to restrict theaccess to the data.

/SAPDII/VMS_MAILER When a dealer requests a vehicle fortransfer, the owner of the vehicle has to benotified that there is a request for this vehicle

and some action needs to be taken. TheBAdI allows the importer to format thecontent of the e-mail sent and also determine

who should be on the mailing list.

/SAPDII/VMS_XTRADATA In the dealer interface for VMS, when anaction is performed on the vehicle,


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sometimes additional data is needed toperform the action. An example could be

storing the registration number or some otherdata by the dealer for the vehicle. This BAdIwill enable the importer to handle this

additional information.

/SAPDII/VMS_PRINTXML In order to provide an open interface tointegrate with other applications, an XML

display which contains the vehicle details, isprovided. This allows the dealer to downloadvehicle information into his own system via

XML. In the absence of a standard XMLschema, the Enterprise Portal for Dealerscontains a very lean schema. As this schema

might vary a BAdI is provided, where theschema can be modified by the importer asrequired.

Warranty

BAdI Description

/SAPDII/WTY_PRINTXML This BAdI allows the user to generate and

parse his own XML schema. The standardoffers a very lean schema and this can bemodified by implementing this BAdI.

/SAPDII/WTY_OVR Covers all methods called by the Overviewobject that is overview page on the userinterface including calls to the controller

class.

/SAPDII/WTY_CLM Covers all methods called by the Claims

object.

/SAPDII/WTY_RCL Covers all methods called by the Recallsobject.

/SAPDII/WTY_RETPA Covers all methods called by the Return

Partsobject.

/SAPDII/WTY_FINC Covers all methods called by the Financialsobject.

/SAPDII/WTY_PERS Covers all methods called by the Personalizeobject.

/SAPDII/WTY_COMMON Covers all methods which are used across

the application and not specific to any oneobject. For example call to smart formmethods.

/SAPDII/WTY_PRINTXML Covers methods used to read and generateXML files for the claims.

/SAPDII/WTY_MAIN Covers all controller method calls for the

main controller.