ADVANCES IN AUTOMATION: BUSINESS AND TECHNOLOGY TRENDS

Marshall BreedingIndependent Consultant, Author, andFounder and Publisher, Library Technology Guideshttp://www.librarytechnology.org/http://twitter.com/mbreeding

April 9, 2013 Computers in Libraries 2013

Library Technology Guides

www.librarytechnology.

org

Library Journal Automation Marketplace

Published annually in April 1 issue Based on data provided by each vendor Focused primarily on North America

Context of global library automation market

Sources

Library Journal Automation Marketplace Feature 2013 edition published April 2

Perceptions Surveys 2012 edition just published http://www.librarytechnology.org/perception

s2012.pl Turnover Reports:

http://www.librarytechnology.org/ils-turnover.pl?Year=2012

http://www.librarytechnology.org/ils-turnover-reverse.pl?Year=2012

Perceptions 2012

http://www.librarytechnology.org/perceptions2012.pl Annual survey for Libraries Satisfaction levels for

Company Current ILS Service Loyalty Migration Plans

3030 Responses 67 Countries

Perceptions Survey 2012

Product Satisfaction for Medium to Large Public Libraries

LJ Automation Marketplace

Annual Industry report published in Library Journal: 2013: Rush to Innovate 2012: Agents of Change 2011: New Frontier: battle intensifies to win hearts, minds

and tech dollars 2010: New Models, Core Systems 2009: Investing in the Future 2008: Opportunity out of turmoil 2007: An industry redefined 2006: Reshuffling the deck 2005: Gradual evolution 2004: Migration down, innovation up 2003: The competition heats up 2002: Capturing the migrating customer

Industry Revenues

$1.8 billion global industry

$770 million from companies involved in the US

$475 million from US Libraries

Industry Giants

Ex Libris: 3,729 customer libraries 522 FTE Employed

SirsiDynix: 3,616 libraries 369 FTE Employed

Innovative 341 FTE employed 1436 libraries

Personnel ResourcesCompany Dev Sup Sales Admin Other Total

OCLC           1250Ex Libris 189 222 53 46 12 522SirsiDynix 86 168 52 22 41 369Follett Software Company

78 151 81   31 341

Innovative Interfaces, Inc.

89 161 53 31 7 341

Serials Solutions 131 51 51 3 20 256The Library Corporation

39 91 28 13 28 199

Polaris Library Systems

27 46 18 2   93

VTLS Inc. 29 37 9 7 4 86Book Systems, Inc. 15 22 16 4 2 59EOS International 13 12 17 4 3 50Auto-Graphics, Inc. 11 7 6 4 7 35

Personnel Resources: Open Source

Company Dev Sup

Sales Admin

Other

Total

PTFS -- LibLime

5 16 3 8 8 155

Equinox Software

4 6 3 5 2 20

ByWater Solutions

3 12 2 4 1 13

Mergers and Acquisitions Activity

Mergers and Acquisitions

Innovative Interfaces

Majority acquisition by 2 private Equity Firms:

Huntsman Gay Global Capital + JMI Equity

New C-level management Kim Massana, CEO

Subsequent Transaction: Kline sells remaining shares and exits

III calls ceasefire with OCLC

Drops pending anti-trust lawsuit Library Technology Guides resource on

lawsuit:http://www.librarytechnology.org/web/breeding/skyriver-vs-oclc/

Folds SkyRiver Technologies into III Same ownership structure as Innovative Will continue to offer competitive

bibliographic services Knowledge bases an important asset

Ex Libris Group

2012 - Golden Gate Capital 2008 – 2012 Leeds Equity

Partners 2006 – 2008 Francisco Partners

Golden Gate Capital acquired Geac in Nov 2005 Now Infor Library and Information Systems

Web-scale Index-based Discovery

Search:

Digital Collections

Web Site ContentInstitution

al Repositori

es

…E-Journals

Reference Sources

Search Results

Pre-built harvesting and indexing

Conso

lidate

d In

dex

ILS Data

Aggregated Content packages

(2009- present)

Usage-generate

dData

Customer

Profile

Discovery Service Statistics

Discovery Product200

7200

8 2009 2010201

1 2012Installed

EBSCO Discovery Serv ~3961Primo 12 37 53 506 111 101 1151AquaBrowser 55 339 64 69 74 58 Encore 72 72 109 56 72  365LS2 PAC   46 77 58 88 73 305Summon     50 164 214 158 504SirsiDynix Enterprise   16  75 100 102 328Civica Sorcer     7 12 22 3 Axiell Arena     61 57 33 104 247Chamo     10 34 7 23 86

Recent ILS Industry Contracts

Company Product 2009 2010 2011 2012OCLC WMS 184 163Innovative Interfaces

Sierra   206 117

Ex Libris Alma 8 24 17SirsiDynix Symphony  - 126 122 104Innovative Interfaces

Millennium 45 39 32 30

Library Corporation

Library.Solution 30 43 48 13

Ex Libris Aleph 47 39 25 26VTLS Virtua 18 22 13 14Polaris Polaris ILS 33 23 53 30Biblionix Apollo 55 87 79 80ByWater Solutions

Koha 7 44 54 34

PTFS LibLime LibLime Academic Koha

    7 5

PTFS LibLime LibLime Koha   44 27 37Equinox Software

Evergreen 18 15 21 37

Transition to Library Services Platforms

New platforms take the stage Ex Libris Alma, OCLC WorldShare

Management Services, Serials Solutions Intota, Kuali OLE, Innovative Interfaces Sierra(others?)

Basic design to manage resources of all formats and media

Reliance on collaboratively built and shared data models

Deployed through cloud technologies

Integrated (for print) Library System

Circulation

BIB

Staff Interfaces:

Holding / Items

CircTransact

User Vendor Policies$$$

Funds

Cataloging Acquisitions Serials OnlineCatalog

Public Interfaces:

Interfaces

BusinessLogic

DataStores

2005 – Present ILS / ERM Fragmentation

Circulation

BIB

Staff Interfaces:

Holding / Items

CircTransact

User Vendor Policies$$$

Funds

CatalogingAcquisitionsSerials OnlineCatalog

Public Interfaces:

Application Programming Interfaces

`

LicenseManagement

LicenseTerms

E-resourceProcurement

VendorsE-Journal

Titles

Protocols: CORE

Con

solid

ate

d in

dex

Unified Presentation LayerSearch:

Digital Coll

ProQuest

EBSCO…

JSTOR

Other Resour

ces

New Library Management Model

`

API Layer

Library Services Platform

LearningManageme

nt

LearningManageme

nt

Enterprise ResourcePlanning

Enterprise ResourcePlanning

StockManageme

nt

StockManageme

nt

Self-Check /

Automated Return

Self-Check /

Automated Return

Authentication

Service

Authentication

Service

Smart Cad /

Payment systems

Smart Cad /

Payment systems

Discovery

Service

Library Services Platforms

Category WorldShare Management Services

Alma Intota Sierra Services Platform

Kuali OLE

Responsible Organization

OCLC. Ex Libris Serials Solutions

Innovative Interfaces, Inc

Kuali Foundation

Key precepts Global network-level approach to management and discovery.

Consolidate workflows, unified management: print, electronic, digital; Hybrid data model

Knowledgebase driven. Pure multi-tenant SaaS

Service-oriented architectureTechnology uplift for Millennium ILS. More open source components, consolidated modules and workflows

Manage library resources in a format agnostic approach. Integration into the broader academic enterprise infrastructure

Software model

Proprietary Proprietary

Proprietary Proprietary Open Source

Library Services Platform

Library-specific software. Designed to help libraries automate their internal operations, manage collections, fulfillment requests, and deliver services

Services Service oriented architecture Exposes Web services and other API’s Facilitates the services libraries offer to their users

Platform General infrastructure for library automation Consistent with the concept of Platform as a Service Library programmers address the APIs of the platform to

extend functionality, create connections with other systems, dynamically interact with data

Library Services Platform Characteristics

Highly Shared data models Knowledgebase architecture Some may take hybrid approach to accommodate local

data stores Delivered through software as a service

Multi-tenant Unified workflows across formats and media Flexible metadata management

MARC – Dublin Core – VRA – MODS – ONIX Bibframe New structures not yet invented

Open APIs for extensibility and interoperability

Development Schedule

WorldShare Management Services

Alma Intota Sierra Services Platform

Kuali OLE

General Release in July 2011~100 now in production

Several development partners and early adopters in production

Libraries in production by 2014

200+ contracts completed, many libraries in production (~100?)

 Version 1.0 expected Dec 2013Partners begin migration in 2013

Integrated Library Systems?

ILS products continue to evolve Continue to be appropriate for libraries

with active physical collections Public Libraries

Development trajectory must include Integration of e-book lending Service-oriented architecture Improved support for non-print materials

Evolved ILS will eventually resemble library services platforms

Evolved ILS example: Polaris Basic structure of an ILS APIs available for extensibility Full integration of e-book discovery and

lending Partnership with 3M Cloud Library

Continues to see strong sales

Notable Companies

OCLC

Non-profit corporation based in Dublin Ohio $203.5 million revenue 2011/12 fiscal year $57 million in scope of automation industry Owned and Governed by membership: Board

of Trustees, Global and Regional Councils Lawsuit between SkyRiver / Innovative vs

OCLC withdrawn Annual Reports available:

http://www.oclc.org/news/publications/annualreports/2012/2012.pdf

Ex Libris

Largest company in the industry Formidable competition for Academic

Libraries Global marketing strength

Europe, Asia, North America Latin American distributor

Longstanding business strategy based on research and development 189 personnel in development out of 522

Ex Libris Product Strategy

Legacy ILS remain viable and profitable Aleph – Many national and large research

library installations Voyager – Many national and academic

research Customer base seeing some erosion to

competing systems Alma developed as replacement for

Aleph, Voyager and to attract new academic clients Academic libraries running non-specialized

ILS targets for Alma

Serials Solutions

Focus on Academic Libraries Summon: first Web-scale Discovery

Service Summon 2.0 announced for summer 2013

Intota: Planned Library Services Platform

Polaris

Major competitor for public libraries Mid-sized company (86 employees) Focus:

Market: US Public Libraries Technology: MS Windows platform

Strong customer service performance

Polaris user interface strategy Positions PowerPAC as discovery service

Relevancy, facets, book jackets, etc. Almost all implementations use

PowerPAC except when already in place: Phoenix: Endeca Boston Public: BiblioCommons

E-book integration with 3M Library Systems Example of aggressive integration strategy

SirsiDynix

Continues to see new sales, especially internationally

Two flagship ILS products: Horizon and Symphony Symphony winning new sites, mostly

outside the US Revival of development and support for

Horizon

SirsiDynix Product Strategy

Layer new technologies on the old Web Services layer for Horizon and Symphony New “BLUE Cloud” suite

Enterprise Portfolio BookMyne Social Library (Facebook app)

eResource Central e-resource management and discovery (mostly e-

books) 1-click check-out and download of e-books

Open Source Integrated Library Systems

Major thread in library systems development Koha Evergreen Kuali OLE

Open Source Automation Systems Koha

Small to mid-sized public and academic libraries

Used by several consortia (SKLS) Evergreen

Designed for Library Consortia Kuali OLE

Designed for large research libraries

Koha Libraries Worldwide

Evergreen

Popular system for state funded initiatives Georgia Pines Virginia Evergreen Indiana Evergreen Pennsylvania Integrated Library System:

SPARKS Massachusetts: CW/MARS, Bibliomation,

Merimack British Columbia SITKA North Carolina Cardinal Vermont: new Catamount project

Evergreen Libraries Worldwide

Kuali OLE

Enterprise level library services platform Financial and in-kind contributions from

investing institutions Matched by the Andrew W. Mellon

Foundation Major academic libraries in the US

involved as original investing partners UK: Senate House Library + Bloomsbury

Colleges now committed in principal

Kuali OLE Timetable

In development since 2009 Some libraries may go live in 2013 Additional grant from Mellon Foundation

in 2012 to extend development Version 1.0 scheduled for Dec 2013 GOKb project started in 2012 for e-

resource management

Time to Invest in Technology Libraries in general lack the proper tools

to manage and deliver access to their reshaped collections

Library and campus tools may seem stilted and primitive relative to what students experience outside the campus domain

Tradition of under-investment and deferred maintenance or replacements of technology infrastructure in the library

Dearth of transformative technology options?

Time to engage

Transition to new technology models just underway

More transformative development than in previous phases of library automation

Opportunities to partner and collaborate Vendors want to create systems with long-

term value Question previously held assumptions

regarding the shape of technology infrastructure and services

Provide leadership in defining expectations

Questions and discussion