Advancing Your LIFEAdvancing Your LIFEThrough Through Emotional Emotional

Intelligence:Intelligence:Building Leadership Skills, Building Leadership Skills,

Managing Change Managing Change & Earning Trust and Respect & Earning Trust and Respect

Through EQ!Through EQ!© Arturo L. Jaramillo © Arturo L. Jaramillo 20082008

SECTIONSECTION ONEONE

What is What is ““Emotional Emotional

Intelligence” Intelligence” & &

Why Does it Matter?Why Does it Matter?

““Emotional Emotional Intelligence” [EQ]Intelligence” [EQ]

An Overview—An Overview— EQ is the Ability to Recognize and Understand EQ is the Ability to Recognize and Understand

“Emotions” “Emotions” [Yours and Those of the People you [Yours and Those of the People you Interact with]Interact with] and the and the SkillSkill to Use that Awareness to to Use that Awareness to EffectivelyEffectively Manage YourselfManage Yourself and Your and Your Relationships Relationships with Otherswith Others!!

It is a Major Indicator of It is a Major Indicator of AchievementAchievement. It Explains . It Explains Why Individuals With Similar Intelligence Can Reach Why Individuals With Similar Intelligence Can Reach Vastly Vastly DifferentDifferent LevelsLevels ofof SuccessSuccess in their Professional in their Professional and Personal Lives.and Personal Lives.

While Strong Intellect [IQ] and Experience May get While Strong Intellect [IQ] and Experience May get Individuals into Professional Positions – Individuals into Professional Positions – EQ Spells the EQ Spells the DifferenceDifference Between Those Who Between Those Who ExcelExcel and Those Who and Those Who Under-AchieveUnder-Achieve!!

Socrates: “Know Socrates: “Know Thyself”Thyself”

11. . Self-AwarenessSelf-Awareness—The Ability to Perceive and —The Ability to Perceive and Understand Our Own Emotions and the Behavior that Understand Our Own Emotions and the Behavior that Flows Predictably therefrom;Flows Predictably therefrom;

2. 2. Social AwarenessSocial Awareness— The Ability to Read and Understand — The Ability to Read and Understand the “Emotional Cues” and Responses/Reactions of the “Emotional Cues” and Responses/Reactions of Other People;Other People;

33. . Self-ManagementSelf-Management— The Ability to Apply this Increased — The Ability to Apply this Increased Awareness to More Effectively Direct & Manage Awareness to More Effectively Direct & Manage Ourselves; and Ourselves; and

4. 4. Relationship ManagementRelationship Management— The Ability to Build More — The Ability to Build More Effective and Productive Relationships With Others and Effective and Productive Relationships With Others and to Build on our own Achievement & Success.to Build on our own Achievement & Success.

(Bradberry, T, & Greaves, J., The Emotional Intelligence Quickbook, Talent Smart 2003)(Bradberry, T, & Greaves, J., The Emotional Intelligence Quickbook, Talent Smart 2003)

Emotional Intelligence [EQ] Emotional Intelligence [EQ] Consists Consists

of Four of Four LearnedLearned Competencies: Competencies:

Emotional Intelligence ChartEmotional Intelligence Chart

What I ObserveWhat I Observe What I DoWhat I Do

PersonalPersonalCompetenCompetencece

Self Self AwarenessAwareness

Self Self Management Management

SocialSocialCompetencCompetenc

ee

Social Social AwarenessAwareness

RelationshipRelationshipManagementManagement

The Most Widely Recognized Writer on EQ. The Most Widely Recognized Writer on EQ.

Goleman’s Original book, Goleman’s Original book, Emotional IntelligenceEmotional Intelligence (Bantam (Bantam Books, 1995) Argues that Books, 1995) Argues that Human CompetenciesHuman Competencies like Self- like Self-Awareness, Self-Discipline, Persistence and Empathy are of Awareness, Self-Discipline, Persistence and Empathy are of Much Much Greater Consequence than IQGreater Consequence than IQ in much of life. in much of life.

Goleman Concludes that Companies with Vision Increasingly Goleman Concludes that Companies with Vision Increasingly OptOpt for EQ Training when they Realize that it Raises Job for EQ Training when they Realize that it Raises Job Productivity and Customer Satisfaction Productivity and Customer Satisfaction Notwithstanding Notwithstanding Differences in the IQ’s of Managers & Staff.Differences in the IQ’s of Managers & Staff.

THE LEARNED COMPETENCIES THE LEARNED COMPETENCIES OF OF

EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCEDANIEL GOLEMAN (1995)DANIEL GOLEMAN (1995)

COMPETENCIES THAT DRIVE COMPETENCIES THAT DRIVE WORKPLACE PERFORMANCE?WORKPLACE PERFORMANCE?

Dave McClelland (1998)Dave McClelland (1998) a Harvard Psychologist, Reviewed a Harvard Psychologist, Reviewed Data from more than 30 Diverse Organizations and Data from more than 30 Diverse Organizations and Professions, from Professions, from Banking and Management to Sales and Banking and Management to Sales and Health-CareHealth-Care. He Concluded that:. He Concluded that:

A Wide Range of A Wide Range of Emotional Intelligence CompetenciesEmotional Intelligence Competencies Consistently Distinguished Top Performers from Consistently Distinguished Top Performers from Average OnesAverage Ones

The EQ Competencies that Distinguished Most The EQ Competencies that Distinguished Most Powerfully:Powerfully:

Achievement Drive [Optimism, Striving to Improve Achievement Drive [Optimism, Striving to Improve Performance]Performance]

The Ability to Develop Others [Sense Needs/Bolster]The Ability to Develop Others [Sense Needs/Bolster] Adaptability [Managing Change/Open to New Ideas]Adaptability [Managing Change/Open to New Ideas] Influence [Sense Emotions in Others/Persuasion]Influence [Sense Emotions in Others/Persuasion] Self-Confidence [Self Aware Strengths/Weaknesses]Self-Confidence [Self Aware Strengths/Weaknesses] Leadership [Inspire Others to Shared Vision]Leadership [Inspire Others to Shared Vision]

The Only The Only IntellectualIntellectual or Cognitive Competency [IQ] that or Cognitive Competency [IQ] that Distinguished Top Performers as Strongly as any of Distinguished Top Performers as Strongly as any of these wasthese was “Analytical Thinking!”“Analytical Thinking!”

The Value of EQ in the Workplace— The Value of EQ in the Workplace— The Studies & StatisticsThe Studies & Statistics

In Goleman’s: “In Goleman’s: “Working with EQ” (Bantam Working with EQ” (Bantam 1998)1998) When IQ Test Scores are Correlated with how When IQ Test Scores are Correlated with how

well people actually well people actually PerformPerform in their Careers, in their Careers, the the HighestHighest Estimate of how much Difference Estimate of how much Difference IQ Accounts for is only about 25%!IQ Accounts for is only about 25%!

According to R. Sternberg, According to R. Sternberg, Successful Successful IntelligenceIntelligence (1996), a More Careful Analysis (1996), a More Careful Analysis Suggests the Figure May be no Greater than Suggests the Figure May be no Greater than 10%, and in Some Studies Only 4%.10%, and in Some Studies Only 4%.

This Means that IQ, at best, Leaves 75% of Job This Means that IQ, at best, Leaves 75% of Job Success Unexplained, and at Worst 96%!Success Unexplained, and at Worst 96%!

According to Goleman, EQ Carries According to Goleman, EQ Carries Substantially Greater Weight than IQ in Substantially Greater Weight than IQ in Explaining who Excels in Job Performance!Explaining who Excels in Job Performance!

The Emotional Intelligence The Emotional Intelligence Progression—Progression—

1.1. Virtually all our professional activities, goals, achievements, Virtually all our professional activities, goals, achievements, failures, etc., are emotionally driven or influenced!failures, etc., are emotionally driven or influenced!

2.2. Emotions can be Constructive and Inspiring or Nullifying and Emotions can be Constructive and Inspiring or Nullifying and Disruptive!Disruptive!

3.3. Despite Their Volatility, Emotions are Closely Associated with Despite Their Volatility, Emotions are Closely Associated with Propensities to Act, React or Respond within a Predictable Range Propensities to Act, React or Respond within a Predictable Range of Human Behavior!of Human Behavior!

4.4. Increasing Self-Awareness allows us to better Anticipate and Increasing Self-Awareness allows us to better Anticipate and Understand our Responses to Particular Situations and, Understand our Responses to Particular Situations and, therefore, therefore, to better Manage and Direct our Communications and to better Manage and Direct our Communications and BehaviorBehavior to Maximize the Short or Long Term Goals, Purposes or to Maximize the Short or Long Term Goals, Purposes or Effects we Desire to Achieve.Effects we Desire to Achieve.

5.5. Increasing Social Awareness, the Ability to Recognize, Read and Increasing Social Awareness, the Ability to Recognize, Read and Understand the Emotional Responses of Others, Likewise Understand the Emotional Responses of Others, Likewise Increases our Ability to Anticipate the Responses/Reactions of Increases our Ability to Anticipate the Responses/Reactions of OthersOthers and thereby Positively Influence a Desired Outcome. and thereby Positively Influence a Desired Outcome.

6.6. Recognizing Emotions in Others also Enables Us to Develop Recognizing Emotions in Others also Enables Us to Develop Specific EQ Competencies, such as Influence, Empathy and Specific EQ Competencies, such as Influence, Empathy and LeadershipLeadership

APPLYING THE 4 EQ SKILLS –APPLYING THE 4 EQ SKILLS – FOCUS, FOCUS, LISTEN AND PRACTICELISTEN AND PRACTICE

1.1. Increasing Self Awareness:Increasing Self Awareness: Learn to “Step Learn to “Step Outside Yourself!” Watch and Listen to Your Outside Yourself!” Watch and Listen to Your Emotions and Responses Carefully and Emotions and Responses Carefully and Consistently; Learn to Understand Your Consistently; Learn to Understand Your Proclivities. Proclivities. Track Tendencies in Emotionally Track Tendencies in Emotionally Charged Situations and Learn how Your Charged Situations and Learn how Your Emotions are Affected by Different People and Emotions are Affected by Different People and SituationsSituations. Understand What it is About the . Understand What it is About the Person or Situation that Elicits Your Person or Situation that Elicits Your Reaction/Response.Reaction/Response.

Maximizing Self Awareness—Maximizing Self Awareness—“Stepping Outside Yourself!” “Stepping Outside Yourself!”

A Perspective You Will Always Respect!A Perspective You Will Always Respect!

SELF MANAGEMENTSELF MANAGEMENT2.2. Self Management:Self Management: Pause—Take Time to Pause—Take Time to

Analyze and “Problem Solve” before Analyze and “Problem Solve” before Responding to Significant Challenges! Responding to Significant Challenges! Learn to “Catch” your Emotions before Learn to “Catch” your Emotions before they Initiate!they Initiate! Plan & Prepare for Difficult Plan & Prepare for Difficult Situations from what you’ve Learned Situations from what you’ve Learned from Self Awareness. from Self Awareness. Discipline Yourself!Discipline Yourself! Learn to Reshape & Direct your Learn to Reshape & Direct your Reactions!Reactions!

APPLYING THE 4 EQ SKILLSAPPLYING THE 4 EQ SKILLS

3.3.Social Awareness:Social Awareness: Empathize! Empathize! “Tune-In”— Focus and Maximize “Tune-In”— Focus and Maximize Your Powers of Observation on the Your Powers of Observation on the Emotions, Actions and Reactions Emotions, Actions and Reactions of Others. Ask, Listen and Learn of Others. Ask, Listen and Learn what Other People are Feeling. what Other People are Feeling. Look into and Understand their Look into and Understand their Perspectives and Sensibilities. Perspectives and Sensibilities. Determine the Factors that Determine the Factors that Influence them Positively & Influence them Positively & NegativelyNegatively [Focused Observation [Focused Observation and Situational Dynamics]and Situational Dynamics]

APPLYING THE 4 EQ SKILLSAPPLYING THE 4 EQ SKILLS4.4. Relationship Management:Relationship Management: Understand that Understand that

Emotions Play a Role in Every Interaction Emotions Play a Role in Every Interaction between 2 or more People.between 2 or more People. By “Tuning-In” to By “Tuning-In” to Emotions, you will Understand the Impact they Emotions, you will Understand the Impact they Leave on Otherwise Benign Events. Leave on Otherwise Benign Events.

• Use Your Emotions as a Use Your Emotions as a “Change Catalyst“Change Catalyst” ” to to Positively Impact Interactions with OthersPositively Impact Interactions with Others..

• Determine What you have a “Knack For” Determine What you have a “Knack For” that Helps you Maximize Your Relationships that Helps you Maximize Your Relationships with Others. with Others.

• Use all these Skills in Forming Solid Use all these Skills in Forming Solid Relationships [Tactical Communications]Relationships [Tactical Communications]

The Emotional Intelligence The Emotional Intelligence Assessment ToolAssessment Tool

Consider Each of the 14 Emotional Intelligence Competencies Listed on Consider Each of the 14 Emotional Intelligence Competencies Listed on the Assessment Toolthe Assessment Tool In the “Self” Column: Self-Assess Your Current Level for Each In the “Self” Column: Self-Assess Your Current Level for Each

Competency on a Scale of 1 to 10, Using the Descriptors as your Competency on a Scale of 1 to 10, Using the Descriptors as your GuideGuide

In the “Others“ Column— Enter a Value for each EQ Competency In the “Others“ Column— Enter a Value for each EQ Competency at the Level you Believe you are at the Level you Believe you are Perceived by OthersPerceived by Others

On the Reverse Side, List the Reasons Why Others May Perceive Your On the Reverse Side, List the Reasons Why Others May Perceive Your Levels Differently.Levels Differently. Understanding Why Such Variances Exist is Essential in Managing and Understanding Why Such Variances Exist is Essential in Managing and Directing Your EQ.Directing Your EQ.

EQ has as Much to do with Know when and how to ExpressEQ has as Much to do with Know when and how to Express Emotion as Emotion as it does with Controlling it!it does with Controlling it!

““EMOTIONAL INTELLIGENCE” – EMOTIONAL INTELLIGENCE” – EQ EQ PERSONALPERSONAL COMPETENCY CHART COMPETENCY CHART

EEQQ CCOOMMPPEETTEENNCCYY LEADERSHIP SKILLSLEADERSHIP SKILLS

00

1010

1010

EMOTIONAL AWARENESSEMOTIONAL AWARENESSACCURATE SELF ASSESSMENTACCURATE SELF ASSESSMENT

SELF CONFIDENCESELF CONFIDENCE

SELF CONTROLSELF CONTROL

CONSCIENTIOUSNESSCONSCIENTIOUSNESSADAPTABILITYADAPTABILITY

SELF REGULATIONSELF REGULATION

MOTIVATIONMOTIVATIONINNOVATIONINNOVATION

EEFFFFEECCTITIVVEENNEESSSS

TRUSTWORTHINESSTRUSTWORTHINESS

SELF AWARENESSSELF AWARENESS

NE/QNE/Q

ACHIEVEMENT DRIVEACHIEVEMENT DRIVECOMMITMENTCOMMITMENT

INITIATIVEINITIATIVEOPTIMISMOPTIMISM

““EMOTIONAL INTELLIGENCE” – EMOTIONAL INTELLIGENCE” – EQ EQ SOCIALSOCIAL COMPETENCY COMPETENCY CHART CHART

EEQQ CCOOMMPPEETTEENNCCYY LEADERSHIP SKILLSLEADERSHIP SKILLS

00

1010

1010

UNDERSTANDING OTHERSUNDERSTANDING OTHERS

DEVELOPING OTHERSDEVELOPING OTHERS

SERVICE ORIENTATIONSERVICE ORIENTATION

POLITICAL AWARENESSPOLITICAL AWARENESS

INFLUENCEINFLUENCECOMMUNICATIONCOMMUNICATION

LEVERAGING DIVERSITYLEVERAGING DIVERSITY

LEADERSHIPLEADERSHIP

CONFLICT MANAGEMENTCONFLICT MANAGEMENT

EEFFFFEECCTITIVVEENNEESSSS

SOCIAL SKILLSSOCIAL SKILLS

EMPATHYEMPATHY

NE/QNE/Q

CHANGE CATALYSTCHANGE CATALYST

BUILDING BUILDING BONDSBONDS

COLLABORATION/COLLABORATION/COOPERATIONCOOPERATION

TEAM CAPABILITIESTEAM CAPABILITIES

Concluding Thoughts!Concluding Thoughts!

Individuals with High EQ Individuals with High EQ have the Ability to Flourish have the Ability to Flourish Where Others Flounder!Where Others Flounder!EQ consists of Flexible Skills EQ consists of Flexible Skills that can be Readily that can be Readily Learned!Learned!Any Step Taken in Any Step Taken in Improving EQ is a Leap Improving EQ is a Leap Towards Realizing Goals Towards Realizing Goals and Increasing Personal and Increasing Personal Efficacy and SatisfactionEfficacy and Satisfaction Improving EQ Happens in a Improving EQ Happens in a Moment! Learning to Moment! Learning to Pause, to Think Differently Pause, to Think Differently in Response to an in Response to an Experience is all that is Experience is all that is Needed to Make Significant Needed to Make Significant Changes!Changes!