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ADW-350Advanced Digital Wireless

Surveillance SystemM350KIT280213E

English

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Warranty Information, Verifications & Warnings

Swann Communications warrants this product against defects in workmanship and material for a period of one (1) year from its original purchase date. You must present your receipt as proof of date of purchase for warranty validation. Any unit which proves defective during the stated period will be repaired without charge for parts or labor or replaced at the sole discretion of Swann. The end user is responsible for all freight charges incurred to send the product to Swann’s repair centers. The end user is responsible for all shipping costs incurred when shipping from and to any country other than the country of origin.

The warranty does not cover any incidental, accidental or consequential damages arising from the use of or the inability to use this product. Any costs associated with the fitting or removal of this product by a tradesman or other person or any other costs associated with its use are the responsibility of the end user. This warranty applies to the original purchaser of the product only and is not transferable to any third party. Unauthorized end user or third party modifications to any component or evidence of misuse or abuse of the device will render all warranties void.

By law some countries do not allow limitations on certain exclusions in this warranty. Where applicable by local laws, regulations and legal rights will take precedence.

For Australia: Our goods come with guarantees which cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to major failure.

Warning

Modifications not approved by the party responsible for compliance could void user’s authority to operate the equipment.

IMPORTANT SAFETY INSTRUCTIONS• Make sure product is fixed correctly and stable if fastened in place

• Do not operate if wires and terminals are exposed

IMPORTANT NOTE: All jurisdictions have specific laws and regulations relating to the use of cameras. Before using any camera for any purpose, it is the buyer’s responsibility to be aware of all applicable laws

and regulations that prohibit or limit the use of cameras and to comply with the applicable laws and regulations.

FCC VerificationNOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna• Increase the separation between the equipment and the receiver• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected• Consult the dealer or an experienced radio/TV technician for help

These devices comply with part 15 of the FCC Rules. Operation is subject to the following two conditions: • These devices may not cause harmful interference, and • These devices must accept any interference received, including interference that may cause

undesired operation.

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Contents

ContentsWarranty Information, Verifications & Warnings 2

Contents 3

Introduction 4

Layout: Back and side of the DVR 5

Layout: Front of the DVR 6

Layout: The Camera 7

Setup Guide 8

Pairing Cameras 9

Menu: System (1 of 2) 10

Menu: System (2 of 2) 11

Menu: Record 12

Menu: Playback 13

Menu: Camera 14

Menu: Alarm 15

Mounting Guide 16

Tips & Tricks: Getting the most out of your ADW-350 17

Troubleshooting: Cameras & DVR 18

Troubleshooting: PIR Motion Sensors 19

Helpdesk / Technical Support Details 20

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Introduction

Congratulations on your purchase of this Advanced Digital Wireless Digital Video Recorder from Swann. Yes, the word “digital” is there twice on purpose: by using the clarity and robust nature of digital transmission technology paired with a built-in DVR and monitor, we think you’ve just acquired one of the best stand-alone wireless CCTV solutions available.

You’ve picked a versatile and easy to use security solution which can be quickly and easily configured to service your unique needs. Best of all, there’s no need to poke holes in walls to run cables!

How to proceed from here:

• Check out the IMPORTANT INFORMATION below. We don’t mean to be dramatic, this is just stuff you should know about the ADW-350 so it doesn’t surprise you later.

• Take a moment to appreciate that you’re not trying to install video cables into walls or ceiling cavities. Perhaps make a cup of tea or coffee with your free time?

• Read on through the Layout section, and familiarise yourself with the various ports, connections and buttons. Drink the tea/coffee you made a moment ago.

• Then, look at “Setup Guide” on page 8.

IMPORTANT INFORMATION: Read this before proceding.

• Not all USB drives / SD cards are supported.

We cannot guarantee universal compatibility. We suggest well-known brands such as King-ston or Sandisk, up to 32GB for SD cards or 1TB for USB storage devices. A list of supported manufacturers is listed on page 18.

• The USB port on the DVR doesn’t supply power to a hard drive.

If you want to record to a USB hard drive, use one with an external power adapter. The USB power isn’t enough to spin up the hard drive - the DVR just isn’t a PC! If you require an unpow-ered USB option, use a flash drive. Note that some SSDs have lower power requirements to a hard drive - they may or may not work, depending on the make and model.

• The DVR does NOT support hot-swapping SD cards or USB drives.

Unlike a computer which can can hot-swap USB devices, the DVR cannot load a new storage device while it’s already processing video. This is a side effect of the way the storage is integrat-ed into the processing device to minimize data errors.

If you want to change an SD card or USB storage device, then you’ll need to turn off the DVR before doing so. Install the new storage media, and then re-apply power.

• Caution: PIR Motion Detection Range

The range of the PIR motion detectors is up to 15’(5m). This will vary slightly by temperature (typically, the range will be a little longer when it’s cold).

The camera is able to see much farther than the PIR can detect movement.

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Layout: Back and side of the DVR

Stand: If you want to put the DVR on a table, shelf or other flat surface but have it at a useful angle, the flip out stand on the back has you covered.

Speakers: The built-in stereo speakers are located on the rear. They’re louder than their size may indicate.

USB: Where external USB storage can be connected.

SD Card Slot: Insert a standard SD card (up to 32GB) into this slot if you want to use SD card-based recording.

A/V Out: If the LCD isn’t enough for your needs, you can connect the A/V cable to the video inputs on a television or other display device. A/V inputs are often marked as such, and some-times called Video In, Composite Video, AUX, CH0 or similar.

DC In (5V): For connecting the included 5V 2A power adapter. Don’t use one of the smaller adapters, those are for the camera(s) and don’t supply enough power to run the recorder, the screen and the receiver at the same time!

Stand

Speakers

Connections

A/V OutDC In (5V) SD Card Slot USB Port

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Screen: The wireless receiver and DVR features a built-in LCD screen which is able to display all four channels at once.

Antenna: For best results, this should be fully extended, as high as possible and with as few obstructions as possible between the camera and receiver.

Buttons: For accessing and controling the built-in menu system.

Rec Start/Stop: Immediately starts recording of the selected channel, even if recordings were not scheduled or triggered by a PIR motion sensor. Press this button again to stop recording.

Display Mode: Changes the arrangement of channels on your screen. Options include: 2 x 2, Single camera view and1 + 3.

Playback: Used as a shortcut when no playback is occurring to quickly access the playback interface.

Display Cycle: Cycles between static and auto-sequence modes. Set the delay per channel via System > Scan Mode Period

Trash: When in the Playback file browser, the Trash Button will delete the currently selected entry. The DVR will not ask you to confirm this action, and there is no undo so exercise cau-tion.

The Trash button acts as LCD/TV out switch in main view, switching the video output from the built-in screen to the A/V out. For this to work properly, check that your TV System setting (in the System Menu) is set correctly.

Menu: Opens the menu system, or closes a menu if already open.

Arrow buttons / OK: For navigating through the menu system and confirming choices. In live viewing mode, the left/right arrows select a channel (and audio source), while the up/down arrows act as volume control. The selected channel is identified by a red “V” on the screen.

Power button: When off, press and hold for three seconds to turn on. To turn the DVR off, press and hold for three seconds (note that while the DVR is off, no recording is possible).

Screen

Antenna

Rec Start/Stop Display Mode

Button

Playback Button

Power LED - Flashes in Standby Mode

Trash Button

Menu ButtonArrow Buttons

/ OK Button

Power Button

Layout: Front of the DVR

Link LED - Camera connected

Display Cycle Button

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Layout: The Camera

Antenna: For best results, this should be fully extended, as high as possible and with as few obstructions as possible between the camera and receiver.

Lens: The business end of the camera - where light enters the barrel and is focused on the image sensor.

IR LEDs: These powerful LEDs put out light that the human eye cannot see, but which the image sensor in the camera can. It acts as a flood light at night so that the camera can see.

PIR: A Passive InfraRed motion sensor. It works by looking for infrared radiation (we typically call it “heat”) sources that are moving within about 15’ / 5m of the lens. The range can vary in extreme weather.

Stand: The camera should be firmly mounted to a wall, ideally about 10’ (3m) off the ground. At this height, it’s low enough to see detail where needed, but high enough to be out of harm’s way. See the

DC In (5V): For connecting the included 5V power supply. This connection is not waterproof: if you have to mount the camera somewhere without protection from the elements, then this connection must be protected from the weather. We suggest a generous coating of a silicone-based sealant.

Pair Button: The pairing button is located on the rear of the camera barrel, shielded from the weather by a silicone sealing layer.

Power / Link LEDs: The red power LED will be lit whenever the camera is being supplied enough power to operate (typically, whenever it’s connected to its power adapter). The green link LED will be lit when the camera and DVR are able to properly communicate back and forth.

Antenna

Lens

IR LEDs

PIR

Stand

DC In (5V)

Pairing Button

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Setup Guide

All you’ll need is a couple of power outlets and somewhere to set everything up so you can get it all connected. Don’t worry about fixing anything to the wall yet, that comes later.

1. Plug the DVR unit into power using the included 5V 2A power supply. Be sure you use the bigger one – the camera’s power adapters are also 5V, but don’t provide enough current to run the DVR unit.

2. Connect your camera(s) to power using their smaller 5V power supplies. For easy setup, set them up within arm’s reach of the DVR – you can move them to their final locations soon.

3. Press and hold the power button for about three seconds to turn on the DVR. It will take a moment to start up.

4. The included camera(s) should automatically be paired with the DVR. Wait a few seconds for images to appear on the screen.

5. If you don’t see any images from your camera(s), the camera(s) may need to be manually paired - see “Pairing Cameras” on page 9.

6. You can now move the camera(s) to their/its intended locations (they will stay paired even if turned off and on again).

7. Setup the DVR to best suit your recording needs and place your cameras in their intended locations.

Suggested DVR setup procedure:

1. Set the Date and Time.

2. Choose a storage medium. For the longest ongoing operation, use a USB hard drive (up to 1TB). For most compact and portable option, use an SD card. The DVR’s USB port doesn’t supply enough power to run a hard drive - ensure any hard drive you connect is independently powered.

3. Choose a recording mode. We suggest using Motion-based recording where possible, as this will allow the DVR to work autonomously for the longest period of time possible. Use Schedule-based recording where necessary.

Optional: The ADW-350 should now be recording autonomously. However, you may:

• Consider looking at your Quality Settings (page 14) if you’re concerned about wireless bandwidth and/or storage space.

• Set a Motion Alarm (page 15) on any camera(s) which overlook areas that no-one is meant to go.

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Pairing Cameras

Before your cameras will be able to send video images to the DVR, they need to be paired to it. Pairing is a process where you assign a certain camera to a certain channel on the DVR.

We pair the cameras to the DVR when we pack them as a kit, so you may never have to do this unless modifying the system in some way, such as adding a camera or changing which camera is paired with which channel.

A camera can be paired to only one channel on one DVR at a time. Attempting to pair a camera to a second channel or DVR will cause the first pairing to be removed.

To pair a camera:

• Open the menu by pressing the Menu button, and navigate to Camera (press OK) then Pairing (press OK) on the DVR.

• Select the channel you wish to pair a camera to – it will indicate if there’s already a camera paired to that channel or not.

• The DVR will initiate a 35 second countdown, indicated by the flashing blue LED.

• During this time, press and hold the PAIR button on the rear of the camera for two seconds or longer.

• A message will appear on the DVR informing you when the pairing is successful.

• If no camera is paired within the countdown, the DVR will retain the previous pairing settings.

Once a camera has been paired, it is now exclusively bound to the DVR. Unlike traditional wireless systems where the camera simply transmits to anything in range, the digital wireless connection is a secure, two way communication system which cannot be easily intercepted by other receiving equipment.

The cameras which come with the DVR are pre-paired. You’ll only need to manually pair cameras if you’re adding cameras, are troubleshooting or want to change which cameras are paired with which channels.

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Menu: System (1 of 2)

The System Menu is the most extensive menu in the DVR, and there are many more options than can be displayed onscreen at once. Simply scroll down using the arrow buttons to find the hidden options.

Date/Time: It is important to ensure that the date and time are set correctly, particularly if your DVR’s footage is ever involved in legal proceedings. The date is formatted as YYYY/MM/DD, and the time is represented in 24-hour time (i.e. 18:00 for 6:00pm). Press OK to save.

Language: Select the language you want the menus to be displayed in. If you’ve accidentally set the language to something you can’t read, it’s easy to fix: press MENU then open the leftmost icon. Language selection is the second option on the menu.

Record Mode (Normal / Overwrite): Choose what you’d like the DVR to do when it runs out of available storage space. If Normal is selected, the DVR will simply stop recording once it has run out of available space. When Overwrite is selected, the DVR will delete old events (in chronological order of recording) and replace them with newer events.

Recommended: We suggest that Overwrite should be enabled for most users. If recording space is a problem, then try using Motion-based recording, or upgrading to a larger USB drive/SD card.

Format SD / USB: Formatting removes all old data from a USB drive/SD card and readies the file system for use with the DVR. We suggest formatting all new storage media in the DVR before use, even if it’s new.

Formatting removes ALL data from your storage device. Be absolutely sure you want to do this before selecting this option – there’s no undo function.

Storage for Recording (SD / USB Device): Choose whether you’d like to use a USB device or an SD card for storing recordings. The DVR may shut down and restart if you change the storage media – this is normal.

The DVR does not support hot-swapping memory devices. If you want to change either the SD card or USB storage drive, turn off the DVR, swap the memory and turn the DVR on again.

Remember to press OK to save your changes. Simply exiting the menu will discard changes.

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Menu: System (2 of 2)

Display Items (RSSI, SD/USB Status, Camera): You can choose which status icons will be displayed on screen.

RSSI: Received Signal Strength Indication – how well the DVR is communicating with the camera(s). It looks similar to the reception on a cell phone.

SD: The small SD card icon will appear while the DVR detects and is able to record data to an SD card.

USB Status: This icon will appear when the DVR detects and is able to record to a USB storage device.

Camera: Shows the camera’s channel number on screen.

TV System (PAL or NTSC): Choose a television standard appropriate for your area. NTSC is used in North America, and PAL is used in Western Europe and Australia.

System Information: Displays information about the hardware/firmware of the DVR. You may be asked to consult this page if you contact Swann Technical Support – it’s how we figure out exactly what you’ve got.

System Upgrade: This option will allow you to install a newer version of the DVR’s firmware. Don’t select this option unless instructed to by Swann Technical Support.

Scan Mode Period: How long the DVR will hold on each channel while Scanning Display Mode is selected.

Mute: Turns off the audio monitoring functions. If you’re not getting any audio output from the DVR and aren’t sure why, check that this option isn’t selected.

Load Default: Restores the factory default settings for the DVR. If something has gone amiss and you’re not sure what or why, then loading the default settings is a good idea. You’ll need to configure the DVR again as if it were new once defaults are restored.

Brightness: Changes how bright the images displayed on the LCD screen will be. Brighter images are not always easier to see – sometimes it can be quite the opposite. Note that changing the brightness will not affect the actual images coming from your cameras, just how they’re displayed.

Volume: Alters the volume of the DVR’s built-in speakers. Adjusting the volume effects both the live monitoring and playback volume.

Remember to press OK to save your changes. Simply exiting the menu will discard changes.

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Menu: Record

In the Record menu, you can change the way that the DVR decides which camera(s) to record, and when it will do so. You can choose Timer based recording, or PIR recording - or a combination of both.

Timer Recording: If you want the DVR to record certain channels at fixed times each day, then you can use the Timer Recording window to program this.

New Schedule: Creates a new schedule item. You’ll need a new a new schedule for each discreet period of recording you want to do.

Camera: Which can apply to a specific camera only, or all cameras at once.

Date: You can use the left and right arrows to cycle through many, many options, including each day individually, every Monday, Tuesday, Wednesday (and so on), Mon - Fri, Mon-Sat, Sat-Sun, or specific dates (such as the third of March, and so on). To get to the specific dates, keep scrolling right. Scroll left to select non-specific date related schedule options.

PIR Recording: You can command the DVR to automatically record anything it detects moving.

The built-in PIR sensors allow the cameras to detect movement within approximately 15 feet (5m) in the 90 degree arc in front of the camera (a similar but slightly wider area to what the camera is able to see). PIR motion sensors are preferable to software-based motion detection in wireless devices as they’re much more reliable when signal strength is not guaranteed.

Note that PIR motion sensors are not infallible – in particular, they have a hard time detecting a moving object the same temperature as its background. Additionally, moving pockets of cool/warm air (such as those around a radiator or air conditioner) may provide false triggers.

The PIR sensor has a slightly wider detection area than the camera has viewing area. Sometimes, this can lead to something triggering the PIR but not appearing at all in the video. The PIR has a wider range than the video so it can detect objects before they enter the camera’s view, and therefore provide a more complete video record.

Remember to press OK to save your changes. Simply exiting the menu will discard changes.

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Menu: Playback

To quickly access the playback interface, press the Stop button or open the Menu and navigate to Playback and press OK.

Use the arrow buttons to navigate through the folder structure (described below) and use the OK button to select a sub-folder or video for playback.

You can also access videos by removing the storage media (remember to shut down the DVR first!) and accessing the drive via a PC. If you have trouble playing back the video files (not all media players support the format) then we suggest VLC Media Player - it’s free and available from www.videolan.org/VLC

Folder Structure:

Root Rec Folder By Date Channel List Files x:\ --> rec --> 20130401 --> c1_00-05 --> 010028_1.avi 20130402 c2_00-05 010028_1.avi 20130403 c3_00-05 113622_1.avi 20130403 c3_12-17 ...etc 20130405 c4_12-17 ...etc ...etc

Root: The USB drive or SD card will appear on a computer with a drive letter, typically the first letter in alphabetical order which isn’t already assigned.

Rec Folder: All recordings created by the DVR are in the root/rec folder.

By Date: The folders at this level are named by date, arranged as YYYYMMDD, with no punctuation or spaces. You can arrange by alphabetical order to effectively list these folders by date of recording.

Example: The folder for the third of April, 2013 would be called “20130403”.

Channel List: For the DVR’s internal reference, folders at this level are tagged with an internal reference code - C stands for “Channel” and the number immediately next to it indicates the channel number (i.e. C3 is from camera 3). The videos are then broken into groups of six hour blocks, listed in 24-hour time: 00-05 (midnight to 5am), 06-11 (6am to noon), 12-17 (noon to 5pm) and so on.

Files: The individual video files are listed by time and channel in the format of HHMMSS_C where H is hours, M is minutes, S is seconds and C is the channel number.

Example: A video captured at thirty six minutes and twenty-two seconds after eleven in the morning on channel three would be labelled as “113622_3”.

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Menu: Camera

Pairing: Any additional cameras you want to add to your system or cameras you wish to assign to a channel other than they’re currently on will need to be manually paired.

Once paired, the cameras and DVR form an exclusive two-way communication relationship. Unlike older wireless technologies, this communication cannot be easily be monitored by a rogue receiver.

For more on pairing a camera, see “Pairing Cameras” on page 9.

Active: Displays a list of actively paired wireless cameras.

PIP Setting: Allows you to customise the picture quality settings.

Resolution (High/Low): The resolution determines how many pixels (little dots) make up your image. High resolutions look sharper and clearer, but require more data and, therefore, a better wireless signal to transmit.

Quality (Top/High/Medium/Low): The amount of data used to represent images.

The top setting provides the most clear and crisp detail possible, but requires a very strong and robust wireless signal to operate properly. Recorded images will require a lot of space on your storage media – we suggest that the top quality setting is useful for people using large USB hard drives.

The low detail setting makes everything look a bit soft and fuzzy, but will operate at higher frame rates in when signal strength is an issue. Low detail saves on storage space, and is thus best suited to people using smaller USB flash drives or SD cards, or those who need to be able to record for a really long time.

Remember to press OK to save your changes. Simply exiting the menu will discard changes.

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Menu: Alarm

PIR Detection: The DVR can be set to output an audio alarm (siren) when a camera’s PIR motion sensor detects movement. The volume of the alarm will be determined by the volume setting on the DVR. You can enable or disable the alarm function for any or all channels here.

For more information on the PIR and how it works, see “Tips & Tricks: Getting the most out of your ADW-350” on page 17.

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Mounting Guide

Mounting the camera is quite straight forward. There are four screw holes in the flat plate on the rear of the camera’s stand (shown above) that can be screwed onto any suitable vertical mounting surface.

• Use the included screws if attaching to a hardwood surface.

• The included wall plugs are for use with brickwork, concrete and other masonry.

• Due to the nature of the stand and the requirements of the antenna, direct ceiling mounting is not an option for this camera. However, it could be suspended from the ceiling by use of a suitable bracket or mounting block.

• Surfaces not suitable for screwing are not recommended as a mounting point for the camera.

We suggest that between 2.5 and 3m (about 9 - 10 feet) off the ground is the ideal height for the camera, looking downwards at between 10 to 15 degrees.

Of course, you should have the DVR with you when aiming the camera - and go with what looks right to you, even if it differs from the suggestions above. We’ve never been to your house or business, and we don’t know what it looks like.

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Tips & Tricks: Getting the most out of your ADW-350

Where you can place your cameras, how far they’ll see and transmit images and how the PIR looks for motion are covered here.

Q: How far will my cameras transmit images?

A: Under ideal circumstances, the maximum transmission range of the cameras is about 50 meters, or 165 feet. This figure assumes an environment with minimum signal obstructions and few wireless devices using similar frequencies or other sources of radio noise.

We assume you don’t live in a field, and you’ve probably got WIFI in your house - so, realistically, the most effective maximum range is about 20m / 65ft before you’ll start to see some slow-down in frame rate.

Q: What’s radio “noise”?

A: Similar to audio noise, but only radio receivers can hear it. In the same way it’s hard to hear someone in a noisy room, the receiver can’t isolate a camera’s feed if there’s similar signals originating nearby. Devices such as microwaves and WIFI equipment will compete a little with the transmitted signal, so avoid placing the cameras or receiver too close to these devices.

Q: What will happen when the receiver loses signal?

A: As the signal from the camera gets weaker, the receiver requests that the camera slow its information transmission rate. It’s a bit like asking someone to slow down and speak more clearly - they’re easier to hear over the noise, but they take longer to say the same thing.

This translates into a lower frame rate - rather than appearing smooth and fluent, everything will seem staccato, or jerky. Try lowering the detail if this happens - it can help.

Q: How does the PIR sensor look for movement?

A: The PIR detects a moving heat source. It can detect infrared radiation (the same kind we feel as heat) but much more accutely than humans do. By using a specially crafted fresnel lens, it’s able to detect a human-size-and-heat object moving about 15ft / 5m away from the camera without having to use all the computational power required for software-based motion detection.

Q: How far and how wide is the PIR sensor’s view?

A: It varies by the temperature. The cooler the ambient temperature, the easier it is to pick a moving heat source out from its background - in ideal conditions, up to 15ft / 5m, and typically about half that distance, reliably. Its field of view is slightly wider than that of the camera. The PIR may also have trouble detecting motion very near to the camera, as here it’s possible for an object or person to be underneath the PIR’s viewing area. See the diagram, right.

1.8m

- 2.

4m

5m / 15’

5m / 15’

10m / 30’

10m / 30’

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Part or all of my display is blank, or displaying “No Signal” .• Check the power adapters for both the cameras and the DVR - in particular, make sure the

DVR is using the 5V 2A adapter - the camera’s adapters aren’t powerful enough.

• Try re-pairing the camera(s) that are blank - see “Pairing Cameras” on page 9.

My picture quality and/or framerate is poor.• Check the integrity of the antenna(s) and tighten any loose connections.

• Devices operating in the 2.4GHz range may interfere with the ADW-350 signal. Move cameras and the DVR away from WIFI equipment, microwaves or any other wireless devices you have.

• Objects at longer range (over 30ft/10m or so) will appear ‘grainy’ at night. There’s no “hard edge” to the night vision range, but as things get farther away, they will appear less detailed and “noisy” - this is normal, and a side-effect of active night vision.

• The maximum range of the transmitter is 165ft (about 50m) in ideal circumstances. Obstructions such as objects or other wireless devices using similar frequencies will reduce this range. The typical range in practice is approximately 65ft/20m.

• If the camera(s) and DVR are seperated by more than this distance, the signal strength will fade quickly.

The DVR isn’t recording videos!• Ensure that the Storage for Recording is set to match what you want to record to.

• Turn off the DVR, and remove and reattach the USB storage device and/or the SD card and then turn the DVR back on. Check the integrity of the USB connection and/or SD card.

• Not all SD cards or USB flash devices are supported - however, brands such as Kingston, Sandisk, Panasonic, Kingmax or Transcend are suggested for compatibility.

• If using a USB hard drive, suggested brands include Western Digital (WD), Hitachi and Seagate.

My cameras seem to have turned themselves off...• Check the red power LED on the rear of the camera. If that’s on but the green link LED is

off, then it’s a transmission problem - the camera is on and working.

• Check the power adapter, where that is connected to mains power and the 5V input on the camera. Ensure that nothing has compromised these connections - all power connections must be shielded against rain and moisture.

The frame rate is low / Motion looks jerky and staccato• This occurs when a camera is close to the edge of it’s transmission range, but hasn’t entirely

left it. Bringing the camera and receiver closer together should correct the problem.

• If moving the camera and/or the receiver is not an option, try adjusting and aligning the antennas. A small tweak to the angle or position of the antenna can have surprising results on the effective transmission range.

Troubleshooting: Cameras & DVR

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Troubleshooting: PIR Motion Sensors

As PIR Motion Sensors are almost an entirely seperate system from the camera and DVR which acts like a trigger, the two most likely symptoms of malfunction are missing move-

ment events and false triggers (i.e. motion events when there should be none).

Missing Events: There are a few reasons your PIR might miss an event.

• The lens might be dirty. The little white dome beneath the lens of the camera is a fresnel lens for the PIR sensor. Wipe it gently with a soft, damn cloth.

• The movement might be blocked by something - for example, while glass is transparent to the eye, it will reduce the range of a PIR sensor.

• Unevenly heated environments, such as a column of cool air from an air conditioner can stop a PIR from functioning properly.

• Really rapid motion is not detectable by the PIR. A bird flying past the camera, for exam-ple, is too brief an event to be detected. Objects or people need to move in range of the PIR for two seconds or longer to be detected.

False Triggers

• The detection area for the PIR is slightly wider than the view of the camera. It’s possible that a moving object or person triggered the PIR, but did not move within the viewing area of the camera.

• You may be getting interference from reflected light, infrared or microwaves. Natural phenomenon such as lightning or artificial devices such as transmitters may cause this.

To achieve a minimum number of false triggers or missed events, the PIR movement sensors are best used in sheltered, evenly heated environments

with few obstructions or reflective surfaces.

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USA toll free1-800-627-2799

USA Exchange & Repairs1-800-627-2799 (Option 1)

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