Agnès BradierAgnès Bradier

eGovernment UniteGovernment Unit

Directorate General Information Society & MediaDirectorate General Information Society & Media

European CommissionEuropean Commission

Innovative Government in Europe, Innovative Government in Europe,

a research perspective on local a research perspective on local

and regional eGovernmentand regional eGovernment

EISCO Krakow, 2-3 June 2005EISCO Krakow, 2-3 June 2005

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EU eGovernment PolicyEU eGovernment Policy

eGovernment is about:eGovernment is about:

Modernization and innovation Modernization and innovation

in public administrationsin public administrations

ICT + organisational change + new skillsICT + organisational change + new skills

for better public services, democracy, public policiesfor better public services, democracy, public policies

Efficiency, inclusiveness, democracy, Efficiency, inclusiveness, democracy, transparencytransparency

good governance with ICTgood governance with ICT

Public valuePublic value

Communication on eGovernment, 26 Sept 2003Communication on eGovernment, 26 Sept 2003

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Policy context 2003 - 2005Policy context 2003 - 2005

• eGovernment Communication + Council Conclusions 2003

• Cobra recommendations, Sept 2004 (national initiatives)

• Procurement Directives, e-procurement Action Plan

• Draft Services Directive

• Paperless customs, etc

• Measurement, eID & Authentication, legal issues Modinis studies

• IST/eGovt, IDAbc, eTEN studies and projects

• Lisbon revision March 2005

• i2010 – the initiative to boost growth and employment with ICT

• Towards Ministerial Conference - Ministerial Declaration Nov 2005

• Towards eGovernment 2006 - 2010

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EU ICT programs for Modernization and EU ICT programs for Modernization and Innovation in Public AdministrationsInnovation in Public Administrations

IST/eGovtR&D

eTENpilots,

validation, deployment

IDAImplementation

Ministers of Public Administrations, Internal, Economic Affairs, Finance

Ministers of Information Society, Telecoms, Research, Innovation

StructuralFunds

eGovernment policy, Ministerial Conferences, eGov subgroup of eEurope,Interoperability Frameworks, good practice exchange, studies on pan-European

services, eID, multi-platform, free/open source software, …

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FP6 eGovt R&D projects FP6 eGovt R&D projects (±40 M€ funding)(±40 M€ funding)

• GUIDE: identity managementGUIDE: identity management

• TERREGOV: one-stop integration platformTERREGOV: one-stop integration platform

• EMAYOR: security levels administration-citizenEMAYOR: security levels administration-citizen

• EPRI Knowledge: IST for ParliamentariansEPRI Knowledge: IST for Parliamentarians

• COSPA: open source for office productivityCOSPA: open source for office productivity

• HOPS: inclusive access with voice technologyHOPS: inclusive access with voice technology

• USEMEGOV: mobile eGovernmentUSEMEGOV: mobile eGovernment

• INTELCITIES: open cross-border platformINTELCITIES: open cross-border platform

• FLOSSPOLS: open source studyFLOSSPOLS: open source study

• QUALEG: automatic handling citizen queriesQUALEG: automatic handling citizen queries

• ONTOGOV: semantics for life-cycle design of public servicesONTOGOV: semantics for life-cycle design of public services

• SAFIR: multimodal, multilingual, voice interactionSAFIR: multimodal, multilingual, voice interaction

• eUSER: benchmarks in eGov, eHealtheUSER: benchmarks in eGov, eHealth

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New R&DNew R&DTowards Innovative GovernmentTowards Innovative Government

eParticipationeParticipation Tools for formulation and enactment of democratic decisions, Tools for formulation and enactment of democratic decisions,

scalable large scale dialogues, new forms of interactivity, Active scalable large scale dialogues, new forms of interactivity, Active Citizen,…Citizen,…

Intelligent, personalised eGovernment services for allIntelligent, personalised eGovernment services for allIntuitive interaction, inclusion, multi-channel service delivery Intuitive interaction, inclusion, multi-channel service delivery

platform, context-awareness, privacy protection & enhancement, platform, context-awareness, privacy protection & enhancement,

Adaptive and proactive eGovernmentAdaptive and proactive eGovernmentKnowledge-based government, process models, tools for administrative Knowledge-based government, process models, tools for administrative

management, technologies for transparency, diversity, multi-level management, technologies for transparency, diversity, multi-level governance,.. governance,..

Secure pan-European eGovernmentSecure pan-European eGovernmentVery large scale, heterogeneous, cross-border admin architectures/ Very large scale, heterogeneous, cross-border admin architectures/ processes/ information infrastructures; pan-European eGovernment processes/ information infrastructures; pan-European eGovernment

ID, policy-driven,…ID, policy-driven,…

+ International Cooperation

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Research programmes TimelineResearch programmes Timeline

FP6

FP7

New Financial Perspectives

2003 2004 2005

2007 - 2010 ?

2006

WP03-04Call1

Call2 Call3Call4 Call5 Call6 (?)

WP05-06

AdoptionProposals on FP and SPs

Communication: "Preparing the future: reinforcing European research policy" (16/06/04)

WP + Calls

2007 – 2013 ?

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6-04-2005 6-04-2005 DECISION OF THE EU PARLIAMENT AND COUNCIL DECISION OF THE EU PARLIAMENT AND COUNCIL

77thth FP on EU R&D (2007 to 2013) FP on EU R&D (2007 to 2013)

Applications Research:Applications Research:

““ICT meeting societal challengesICT meeting societal challenges: New systems : New systems and services in areas of public interest and services in areas of public interest improving quality, efficiency, access and improving quality, efficiency, access and inclusiveness”…inclusiveness”…

• …….“for .“for governmentsgovernments; efficiency, openness ; efficiency, openness and accountability, for a world-class public and accountability, for a world-class public administration and links to citizens and administration and links to citizens and businesses, supporting democracy”businesses, supporting democracy”

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Example: Intelcities R&D ProjectExample: Intelcities R&D Project

• 6.8 M€ funding, 18 6.8 M€ funding, 18 cities, 20 ICT cities, 20 ICT companies, 36 companies, 36 research groupsresearch groups

• City innovation and City innovation and regenerationregeneration

• City information City information infrastructure = public infrastructure = public assetasset

• Citizen involvement in Citizen involvement in decision-making, decision-making, planningplanning

• R&D + deployment + R&D + deployment + policypolicy

1

2 Permit

Example TERREGOV R&D:A permit “Beyond 2005”

Example TERREGOV R&D:A permit “Beyond 2005”

Service shop

User in the center.ICT as enabler

for service modernisationand re-organisattion

Focus on impact, quality, efficiency, social issues …

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eEurope awards for eGovernment Good PracticeeEurope awards for eGovernment Good Practice

A prize at the Award Ceremony on 24 November 2005

Ministerial Conference 2005an i2010 event

The eEurope awards for eGovernment Good Practice ceremony will take place at the Conference plenary. The eGovernment applications selected for the eEurope Awards will play a central role in the Conference and it is the intention to demonstrate them at the Exhibition.

Sharing Good PracticeSharing Good Practice

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In additionIn addition

• Making available services to reinforce the exchange of good Making available services to reinforce the exchange of good practice in eGovernment (the practice in eGovernment (the Good Practice ExchangeGood Practice Exchange). ).

• Advancing Advancing identity managementidentity management within the EU; within the EU;

• Intensifying the exchange of information on practical Intensifying the exchange of information on practical eGovernment eGovernment interoperabilityinteroperability experiences; experiences;

• Assessing the financing, benefits and Assessing the financing, benefits and economicseconomics of of eGovernment;eGovernment;

• Identifying the remaining Identifying the remaining legallegal regulatory and organisational regulatory and organisational barriersbarriers;;

Using a variety of methods over the next three years, including Using a variety of methods over the next three years, including studies, surveys, workshops, expert groups, reports, websites and studies, surveys, workshops, expert groups, reports, websites and symposiumssymposiums

Good Practice ClusterGood Practice Cluster

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Exchanging Good PracticeExchanging Good Practice

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Summary: key challenges at local Summary: key challenges at local and regional leveland regional level

• Focus on delivering the benefits Focus on delivering the benefits

• Take-up and impact, this is what matters !

• With deeper integration, interoperability, and transformation

• And eGovernment into sectoral policies

• Full take-up of ICT in public services and ICT-enabled skills

• Innovation in public servicesInnovation in public services

• Advancing technology and services: user-driven; broadband / multi-channel / mobile / ..; cross-border and pan-European

• Innovating in organisation: PPPs, knowledge-based

• Emerging active citizen, eParticipation, networked governance

• Cooperation of public administrations across Europe Cooperation of public administrations across Europe

• Sharing resources / expertise, and exploring / piloting / implementing services; towards common targets

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More…More…

eGovernment research websiteeGovernment research website

europa.eu.int/egovernment_researcheuropa.eu.int/egovernment_research

(or search for “egovernment”)(or search for “egovernment”)