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Ali Mohamed Ali Saad
Email: [email protected] UAE Mobile No - +971 557314207
OBJECTIVESeeking a challenging position in a reputable company to utilize my professional and academic background, in-terpersonal skills, increase my practical experience, satisfy my ambitions and expand my knowledge.COMPANY BACKGROUNDAl Rostamani International Exchange is one of the world’s leading Foreign Exchange Company which deals in Forex, International Money Transfer & service provider for various Financial Institution
PROFESSIONAL EXPERIENCE1) Al Rostamani International Exchange (www.alrostamanigroup.com/ ) formerly known as Thomas Cook Al Rostamani International Exchange, Cashier (DECEMBER 2012 – Till date), Mall Of The Emirates Branch Dubai UAE.
Role and Responsibilities :
Effective implementation of strategies and achievement of performance levels in key areas such as:Cashier / Service Standards Meet & Greet customers at counter / Lobby area and thank them for their business. Provide service to retail and commercial customers as per established ARIE standards. Provide advice and guidance about ARIE products and services to customers as when and necessary. Achieve minimum ‘wait’ time and ‘serve’ time and aim for reducing the TAT. Lead customers to relevant department/persons for query resolutions, special deals and other activities. Play proactive role in customer retention activity. Solicit referrals and initiate cross selling opportunities to
existing customers. Ensure optimal profit margins are maintained for transactions. Actively convert walk-in customers to intro
card (membership) holders.Operations / Controls Multi-currency funds transfer to over 100 countries with zero defects. Demand Drafts in over 40 currencies. Buying and selling of foreign currencies. Buying and encashment of traveler’s cheques. Instant money transfer & wage protection system (WPS) salary disbursement. Cash advance against visa and master card credit card and accept credit card payment.
Trainings AttendedCross Selling and Counter Marketing.Counterfeit Detection & Quality management systems.AML (Anti-Money Laundering & Compliance Training Program).
2) American Group (Sept 2005 – Dec 2012), Supervisor (Department Food & Beverages)
Role and Responsibilities :
Conduct employee performance reviews.
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Responsible for shift schedule to include work sta- tion assignments /rotations, employee training. Em-ployee vacations, breaks and overtime assignment.
Responsible for quality control. Make adjustments as necessary during shift to produce product within spec-ification. Reject product outside of specifications.
Ensure a clean and safe work area. Complete shift paper work like sales forecasting/labour scheduling/ stock level system & reduce inventory
cost. Counting cash for audit of cash staff register.
Achievements Promoted as supervisor from cashier.
3) Teller (sep, 2004 – Aug, 2005) – AL Romany Exchange, Egypt.Responsibilities : Preparing cash log book manually.Monitoring and managing cash transaction. Payments receiving from bank on daily basis.Daily cash payment vouchering.Providing assistance to other functional areas (finance, purchase)
EDUCATIONAL BACKGROUND:Faculty of commerce –Cairo University (2000-2004)Major: accounting departmentGrade: Good (71%) LANGUAGES & SKILLS:-Fluent in Arabic & English
Software: MS - Office 97/2000/XP, MS – Access, Oracle8i, Photoshop, Open Office.org,
PERSONAL DETAILS :- Date of Birth : 01st November, 1983.GENDER : Male.Marital Status : Married Nationality : EgyptREFERENCES:
Mr. Muhammad Umer Riaz Branch manager Al Rostamani Int’l Exchange Mall of the Emirates Branch P O Box 10072 Dubai - U A E Mobile: - +971-56-2419511 Email:[email protected]
Declaration
I hereby certify that the above information is true and correct to the best of my Knowledge and ability.
Applicant (Ali Mohamed Ali Saad)
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