All Rights Reserved © Alcatel-Lucent 2007, ##### Alcatel-Lucent : Customer Focussed Testing (CFT) [email protected]

All Rights Reserved © Alcatel-Lucent 2007, #####

Alcatel-Lucent :

Customer Focussed Testing

(CFT)

[email protected]

All Rights Reserved © Alcatel-Lucent 2007, #####R37v CFT presentation

1 Intro


IntroAlcatel-Lucent claims industry-first 200 milion DSL line shipments

Paris, March 4, 2010 – Alcatel-Lucent (Euronext Paris and NYSE: ALU) today announced that Telefónica is receiving the 200 millionth digital subscriber line (DSL) shipped by Alcatel-Lucent –a unique and important milestone for the DSL industry, demonstrating the company’s ongoing leadership in this space.

Alcatel-Lucent today announced that according to industry analyst firm Dell'Oro, it continues to lead the broadband access market with a DSL market share of 40%. With more than 180 customers having deployed the ISAM product portfolio (including 80% of the world's top 20 DSL service providers). Alcatel-Lucent continues to be the undisputed leader of the DSL market.


Intro


2 Product Evolution


Product Evolution : PSTN

PSTN

POTS line

03/240.84.90

S12 - Local

S12 - Toll

S12 - Local

S12 - Toll

POTS line

02/255.34.56

PSTN = Public Switched Telephone Network POTS = Plain Old Telephony Services (including Fax & Modem)


Product Evolution : Narrowband Internet Services

PSTN

Analogue modem (POTS line)

S12 - Local

S12 - Toll

S12 - Local

Internet

DialIn Server (RAS)

Narrowband Dial-In Internet Services (Speed <= 56kbps)

Analogue modem (POTS line)


Product Evolution : DSLAM (Digital subscriber Line Access Multiplexer)

PSTN

DSLAM

Splitter

DSL Modem

Internet

ATM

BRAS

PSTN Offload for Internet Traffic - Broadband Internet Services (ATM-based Access) ADSL = Asymmetric Digital Subscriber Line (e.g. 2Mbps downstream & 128 kbps upstream) 1996 : ADSL Technology introduced by Martin de Prycker (Alcatel)

Narowband

Broadband


Product Evolution : IP-DSLAM

PSTN

Internet

IP

ISAM 7302

IP-DSLAM – Ethernet/IP-based Access Need for more bandwidth : ADSL2+, VDSL, VDSL2 (e.g. 100 Mbps) Need for more Services (Triple Play : HSI – Video – Voice) : 8 Traffic Queues

Splitter

Narowband

Broadband


Product Evolution : GPON

ADSL ( < 6 KM )

< 8 Mbit/s

ONTADSL/VDSL ( < 1 KM )

< 26 Mbit/s

VDSL ( < 300 M )

< 52 Mbit/s

ONT

ONT

IP

ISAM 7302

Internet

ONT

Converged Platform for DSL (Copper Access) and GPON (Optical Access) PON = Passive Optical Network


3 Equipment


Equipment : Hardware



Network Termination 48-port DSL Line Termination Optical LT



Max size <= 18 * 72 DSL = 1.296 DSL lines

Max size <= 18 * 8 * 128 = 18.432 ONTs


Equipment : Software


Equipment : Software


4 Product Life Cycle


Product Life Cycle


Product Life Cycle – Decision Reviews

The Product Life Cycle (PLC) defines Decision Reviews of a Release (from Opportunity Identification to End of Life)

Pre-DR0 = Opportunity Review Collect requirements from different customers.

DR0 = Planning Readiness Review Ready to initiate detailed project planning

DR1 = Internal Commitment Review commitment on contents, cost, schedule, quality, and required resources; Start of design and implementation

DR2 = System Test Readiness Review successful completion of design and implementation


Product Life Cycle – Decision Reviews

DR3 = Commercial Launch Review commercial launch of the product to sales forces and externally to the market

DR4 = Commercial Availability Readiness Review Successful completion of internal validation; product becomes commercially available for limited deployment.

DR5 = Volume Deployment Readiness Review Readiness for volume deployment with fully deployed services

DR6 = End of Life Approves the end of life plan for manufacturing, service, customer communication


Product Life Cycle – Development / Design & Implementation

“Design & Implementation ” runs between DR1 (Internal Commitment Review ) and DR2 (System Test Readiness Review ) It is including “Subsystem Test “ and “Feature Test"

Aprox.4 months


Product Life Cycle – System Test / Verification "System Test" or “Verification” is the phase between DR2 (System Test Readiness Review) and DR4 (Commercial Availability Readiness Review ) It is including Product Test, Product Validation & Customer Focussed Test

Aprox.4 months


5 Customer Focussed Testing


Customer Focussed Testing – Why ?

Region EMEA (Europe – Middle East – Africa) and CALA (Central & Latin America) :Many customers, all with large installed base with mixed technologies and very specific requirements related to end-user equipment, forwarding model, routing protocols, DSL profiles, Qos settings, Network layout, ….

Acceptance Issues : in a very early phase, obvious issues popped up.Early Participation/Partnership in the customer validations changed the scene. Issues are now found before delivery.

Software upgrades become a big effort because of large installed base;should be limited to bare minimum.

Customers are careful/reluctant to introduce new SW in the field as a single issue can have enormous financial impact.

As we were hitting long validation cycles, delivery of “emergency fixes” should be avoided.

Conclusion : We changed from a feature-oriented to a customer-oriented organization.


Customer Focussed Testing – How ?

2

3

4

5

CFT custom

er selectio

n

1CFT customer is selected by PLM and R&D.

Agree on

network

design Obtain configuration that customer will validate and deploy.

Customer

agreed CFT

test list

100% test

execution at ALU

Customer

validation

Execute CFT tests and provide test report to the customer.

Onsite test support

Facilitate customer validation = Win - Win

Construct CFT test list and have it reviewed by the customer.


Customer Focussed Testing - End-2-End Network


6 Examples


Example 1 : Triple Play



CustomerNetwor

k

ISAM 7302

Spirent TestCenter



CustomerNetwor

k

TCL environmentWindows PC

Operator actions

User : Traffic actions

User : CPE actions

ISAM 7302

Spirent TestCenter


Example 2 : VoIP

PSTN Replacement – Voice over IP Softswitch required for Call Handling & Suppl. Services (SIP-based)

Softswitch

SIPINVITE sip:[email protected] SIP/2.0

+3232407202

PSTN

ISAM 7302


Example 2 : VoIP

Softswitch

Abacus5000 SIP VOIP

users

VOICE Tool

SIP

Abacus100100 Analogue linesPESQ Measurement

ISAM 7302


Alcatel-Lucent Network

Example 2 : VoIP

Third Party

Softswitch

Abacus100100 Analogue linesPESQ Measurement

Customer Network

GRE Tunnel

Public IP

ISAM 7302


Example 3 : “Mobile Backhauling” Solution


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All Rights Reserved © Alcatel-Lucent 2007, ##### Alcatel-Lucent : Customer Focussed Testing (CFT) [email protected]