All Rights Reserved © Alcatel-Lucent 2010 1 | Presentation Title | 2010 Gianvero Durly, Craig Walker Product Marketing October 2010 Drive Business Performance

All Rights Reserved © Alcatel-Lucent 2010• 1 | Presentation Title | 2010

Gianvero Durly, Craig Walker

Product Marketing

October 2010

Drive Business Performance through Unified Communications



On The Executive Agenda…

RESTART the innovation Engine

DEFINE a clear path to the future

ENGAGE a new Generation of Users

DEPLOY new business services

RATIONALIZE Costs of Operations

ACCELERATE execution 70%

20%

80%

41%

up to 20

84%


Unified CommunicationsThe Alcatel-Lucent Portfolio1


“ALU has a comprehensive UC solution portfolio, offering its own native functions in all areas, combined with integration options for a wide range of partners”

Bern Elliot, Steve Blood (Gartner, Jul ‘10)

One communication core to create true conversations

Mobility - core constituent

Open standards

Unified Management

Flexible deployment

Voice

One Numb

er

Contact

Center

Conferencing &

Collaboration

Video

Mobility

UMIM

Alcatel-Lucent approach


Instant Communications: throughout the Enterprise, for all Enterprises

IM/Presence Telephony

email/PIM(IBM Lotus Notes

Microsoft Outlook)

collaboration (IBM SametimeMicrosoft Lync)

8600 My InstantCommunicator

let your processescommunicate

Multimedia Conferencing

UnifiedMessaging

give voice to web 2.0 apps

Instant Communications Suite

“Off the shelf” integrations

USER CENTRICMulti device / Multi

network

Open to web 2.0 &Business Applications

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http://www.oracle.com/

http://www1.sap.com/index.epx

http://www.salesforce.com/form/demo/crm-sales-indexpage-regLB.jsp?d=70130000000Eh96&display_type=lb&display_type=lb

http://www.makanasolutions.com/Portals/1085/images/salesforce%20logo.JPG


Embedded Mobility: multi-platform

Remote Extension 8622 MCE

Google Android Nokia EseriesApple iPhone Windows Mobile

Mobile Customer Care8600 MIC

RIM BlackBerry

Mobility Solutions/Devices

Fully in-the-skinset of solutions

Compelling User Experience

Established money saverGrowing money maker


Conferencing and collaboration: an open and versatile platform

Office edition Enterprise edition

My Teamwork for Sametime

My Teamworkfor OCS

My Instant Communicator

Multi-mediaMulti-device

Conferencing applianceNetwork edition

Land Mobile Radio Conferencing & collaboration

My TeamWork (ACS)

Unparalleleddensity and scalability

THE triple play conferencing platform

of choice

Suitable for CPE and hosted deployments


Voice Interaction preview

Chat Consult Toast

Link to CRM

UC enabling real Customer Engagement

Skills based routingIM and PresenceMultimedia interactionCRM integration

UC Connect / CC Teamer

First call resolution

Customer gets best possible assistance

Right resource, within or beyond contact center

Multi-PBX Location independenceFull Contact Center engine


Video Customer Service

Customer Service

Visual Broadcasting

Broadcasting

HD Video Desktops

Extended Boardrooms

HD Video Workgroups

Video Collaboration

Video – completing the picture

Visual communicationsAcross theenterprise

Partners & remote workers

Low Bandwidth HD Audio &

Video

Compelling User Experience

Affordable End-to-End

Solution


Addressing the Business Challengeswith Alcatel-Lucent

2


"What were the 3 biggest improvements your organizationexperienced after deploying UCC?"

Gartner Fall 2009

Benefits of adopting UC – Productivity and Collaboration

Customer Service

Mobility

Collaboration

Productivity


No one route to business case for UC

Quantifiable Benefits

Business Unit Sponsorship

Open systems

Customer Experience


Focusing on the Quantifiable Benefits

Potential annual savings range from $2.6M to over $8 million per 1000 employees.

Unicomm 2009

Travel Mobile & Teleworking

Infrastructure Lower TCO


Presence, skills, calendar based routing

Improved customer services

Delivering on the Dynamic Enterprise - Addressing business needs

Multimedia Conferencing and customer care

New working practices

Streamline Processes

telemedicine, emergency response, compliance

Education


Open systems and customer experience in a connected world

Flexible deployment

CloudCPE

Multi-desktopMulti-clientMulti-PBX

Beyond borders

Customer’s choice Social Networking

Customer experience

Open

?




Alcatel-LucentThe choice without compromisefor Enterprise Communications3


Our Enterprise Business Today

Network Infrastructure

& Security

IP Telephony & Devices

Unified Communicati

on & Collaboration

Contact Centers & Customer Service

Enterprise Offerings

Top 50 software provider Strongly positioned for SaaS and Cloud-based deployments

9,500 employees worldwide

Global Partner

Ecosystem1.3+ million contact

center agent seats

40+ million enterprise telephony lines

20+ million Ethernet ports

3,500 R&D engineers

All Rights Reserved © Alcatel-Lucent 2010• 19 | Presentation Title| 2010

Putting communications at the heart of the business

Open Infrastructure Open Terminal Open Platform

SIPConversation

Engine

PBX SIP IMS

Any end-point

Applica

tions

Unifi

ed

Managem

ent

Open Applications Customer Service Unified

Communication Back-office Video Mobility

Restart the innovation engine with unified communications

User centric approach engages all user populations

Openness and flexibility delivers integration and migration


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All Rights Reserved © Alcatel-Lucent 2010 1 | Presentation Title | 2010 Gianvero Durly, Craig Walker Product Marketing October 2010 Drive Business Performance