AM- AKEMSON KONSULT · • TPM/TPM Pillar KPIs (PQCDSM) • TPM Pillars and Their Focus; Autonomous Maintenance (AM): 5s Housekeeping, Principle of AM, 7 steps of AM, Fuguai, One

Am –akemson konsult 2018 TRAINING BROCHURE

AM- AKEMSON

KONSULT

2018 TRAINING BROCHURE

(MANAGEMENT AND BUSINESS DEVELOPMENT CONSULTANT)

mailto:[email protected]





P r o v i d i n g T o o l s f o r P r o d u c t i v i t y a n d E x c e l l e n c e

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ABOUT US

AM-AKEMSON KONSULT is a Management and Business Development consulting firm

with seasoned professionals committed to delivering world class consulting services with

the aim of equipping the workforce with current knowledge and skill needed to overcome

the challenges confronting businesses and human resources in this globalised business

world.

We provide the following services to cater for the varied needs of our clients.

Training (Management, Financial & I.T.) Feasibility/Business Plan Writing Business Registration Executive Recruitment Manpower Audit and Planning Market Research

These services are packaged to help our clients experience tremendous growth in their

business by having well-informed and competent workforce that have a positive,

proactive and creative attitude towards work. Human capital being the most important

of all resources needed by the organization to succeed, our goal is to train and motivate

them to be proactive and customer oriented in order to give the organization the

competitive edge.

Our training curriculum covers General Management, Communication, Customer

Service/Relations, Marketing and Relationship Management, Human Resources

Management, Finance and Account and Material Management.

We offer both open and in-plant programmes. Our in-plant programme can be

customized to specifically address the identified training needs of our clients. Our in-plant

programme are negotiable in terms of the cost and duration, the date for the training

can be arranged to suit the special needs of our clients, it could be either on during the

week or a weekend.

Our Faculty: We have in-house and external resource persons which are drawn from the

reservoir of highly qualified and experienced professionals from both private and public

sectors.



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OUR

CLIENTELE:

Some of the companies

that have enjoyed our

services include:

Niger Insurance Plc.

A C Drugs Limited, Enugu

Africa GB Foods Manufacturing Nigeria Limited Almour Industries Nigeria Limited Afprint Technologies Limited Stand Atlantic Limited Bayelsa State Local Government Service Commission. Tulip Cocoa Processing Limited Sunsteel Industries Limited Secure ID Limited European All Freight Limited Paints and Coatings Manufacturers Nig. Ltd Seven – Up Bottling Company Plc Midgal Foltechs Engineering Services Ltd Conserveria Africana Limited Spectra Industries Limited IGI plc Guinea Insurance Plc Mecure Nigeria Limited Ashwell Engineering Co. Limited Hadey Identity Solutions Limited National Association of Road Transport Owners (NARTO) Desires Limited (Fast Food) Payworth Supermarket Limited Fabol Pharmaceutical Limited Olpharm Limited Prestige Clinic



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CFL Global Express Limited Pristine Pharmaceutical Co. Limited Estate Microfinance Bank Limited Living Witness Limited Belmark Investment Limited Peniel Ultimate Services Limited Little Light Child Care Centre Redeemers Nursery and Primary School, Gowon Estate Flexmore Limited



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AM – AKEMSON KONSULT 2018 LIST OF TRAINING COURSES S/NO COURSE DURATION FEE DATE 1 Total Productive

Maintenance 4 Days 100,000 6th – 9th March

5th – 8th June 4th – 7th Dec

2 Improved Drivers’ Behaviour and Attitudinal Change

2 Days 35,000 2nd – 3rd February 14th – 15th June 23rd – 24th Nov

3 Strategic Marketing Planning for Corporate Profitability

2 Days 50,000 8th – 9th February 21st – 22nd June

4 Defensive Driving Course for Corporate Drivers

2 Days 35,000 16th – 17th March 28th – 29th June

5 Management Skill Appreciation Course

2 Days 50,000 25th – 26th Jan 5th – 6th July

6 Effective Front Office Management Course

2 Days 50,000 15th – 16th Feb 12th – 13th July

7 Effective Factory Operatives’ Supervision and Operations Control Course

2 Days 50,000 22nd – 23rd Feb. 19th – 20th July 29th – 30th Nov.

8 Effective Production Management and Control Course

2 Days 50,000 1st – 2nd March 26th – 27th July

9 Work Ethics and Productivity Improvement Course for Secretaries and Personal Assistants

2 Days 50,000 8th – 9th March 2nd – 3rd August

10 Time Management and Personal Enhancement Course

2 Days 50,000 22nd – 23rd March 9th – 10th August

11 Performance Improvement Course for Supervisors

2 Days 50,000 29th – 30th March 16th – 17th August

12 Good Laboratory Practices and Quality Assurance Course

2 Days 55,000 5th – 6th April 23rd – 24th August

13 Business Communication and Report Writing Course

2 Days 50,000 12th – 13th April 30th – 31st August

14 Executive Secretaries and Personal Assistant Skills Improvement Course

3 Days 80,000 11th – 13th April 5th – 7th Sept.

15 Ethics and Discipline in the Workplace

2 Days 50,000 19th – 20th April 13th – 14th Sept.



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16 Administrative Functions and Office Management Course

2 Days 50,000 26th – 27th April 20th – 21st Sept.

17 Production Planning, Scheduling and Control for Operational Efficiency

2 Days 50,000 1st – 2nd February 27th – 28th Sept.

18 Performance Improvement Course for Production Staff

2 Days 50,000 8th – 9th February 5th – 6th July 13th – 14th Dec.

19 Motivational Leadership Course

2 Days 50,000 15th – 16th Feb. 12th – 13th July

20 Performance Improvement Course for Accounting Officers

2 Days 50,000 22nd – 23rd Feb 19th – 20th July

21 Industrial Crisis Resolution Procedures and Practices

2 Days 55,000 1st – 2nd March 26th – 27th July

22 Improving Managerial Performance through Budgeting and Cost Control

2 Days 50,000 8th – 9th March 2nd – 3rd August

23 Improving Quality Control Practices Course

2 Days 55,000 15th – 16th March 9th – 10th August 6th – 7th Dec.

24 Manufacturing Cost Reduction and Control Strategy Course

2 Days 50,000 22nd – 23rd March 16th – 17th August

25 Fundamentals of Plant Maintenance Course

2 Days 50,000 29th – 30th March 23rd – 24th August

26 Store, Warehouse and Inventory Management Course

2 Days 50,000 5th – 6th April 30th – 31st August

27 Data Analysis for Professionals with Microsoft Excel

2 Days 55,000 19th – 20th April 3rd – 4th October

28 Systematic Approach to Electrical/Electronic Trouble Shooting Course

3 Days 75,000 25th – 27th April 10th – 12th Oct.

29 Manufacturing Planning and Control Systems Control Course

3 Days 75,000 9th – 11th May 17th – 19th Oct

30 Quality Management System Course

2 Days 55,000 3rd – 4th May 25th – 26th Oct

31 Health, Safety and Environment Course

2 Days 55,000 17th – 18th May 6th – 7th Sept.



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32 Excellent Customer Service Course

2 Days 55,000 24th – 25th May 13th – 14th Sept.

33 Effective Procurement Management Course

2 Days 55,000 29th – 30th May 14th – 15th June

34 Integrated Logistics and Distribution Management

2 Days 55,000 15th – 16th March 7th – 8th June

35 Supply Chain Management 2 Days 55,000 19th – 20th April 20th – 21st Sept.

36 Good Manufacturing Practices Course

2 Days 50,000 5th – 6th April 1st – 2nd Nov.



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TOTAL PRODUCTIVE MAINTENANCE COURSE (PRINCIPLES, PRACTICES AND IMPLEMENTATION)

Synopsis TPM is a strategic business process improvement initiative that aims to improve manufacturing performance and predictability, relying on teamwork to eliminate breakdowns, defects and other losses in the system, hence generating competitive value for our Shareholders and our People. TPM is based on the belief that the only way to create a manufacturing unit which can produce the required quality output, at the required time, with minimum waste, is by effectively integrating people, plant and processes in order to realise their full potential. It involves participation of all employees from top management to the front line employees TPM Targets includes; Increase Productivity: Obtain Minimum 85% OEE (Overall Equipment Effectiveness) Improve Quality: Operate in a manner, so that there are no quality defects and customer complaints. Reduce Cost: Reduce/Optimize the manufacturing cost Increase Delivery: Achieve 100% success in delivering the goods as required by the customer. Improve Safety: Maintain a safe and healthy work environment. Increase Morale: Increase the suggestions. Develop Multi-skilled and flexible workers. Course Objectives At the end of the course, participants will;

• Understand the methodology and strategic implementation of TPM JIPM (Japanese Institute of Planned Maintenance) Style

• Understand losses structure in manufacturing operations • Strategic implementation of TPM Pillars to reduce losses • Apply TPM confidently as an instructor

Course Content

• TPM Origin & History • TPM Methodology & Strategic Implementation • Benefits of TPM • TPM Approach - Systematic Thinking • TPM/TPM Pillar KPIs (PQCDSM) • TPM Pillars and Their Focus;

Autonomous Maintenance (AM): 5s Housekeeping, Principle of AM, 7 steps of AM, Fuguai, One Point Lesson, AM steps Audit, Sources of Contamination, Hard to Access areas, Visual Control, Roles of production & maintenance team in AM

Focused Improvement (FI): FI 16 losses in manufacturing (focus 6 big losses that affects OEE), Productivity Model, Overall Equipment Effectiveness (OEE), Kaizen methodology, Problem solving technique-why why analysis, Manufacturing Cost

Planned Maintenance (PM): Concept of PM, 6 steps of PM, Implementation phases of PM, Types of maintenance, PM indicators and calculation- MTBF (mean



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time between failures, MTTR (mean time to repair), Activities to improve PM indicators

Quality Maintenance (QM): Concept of QM, Quality Assurance/Maintenance Matrix, Poka Yoke

Education & Training (E&T): Concept of E&T, Competency Framework, Skills Gap Analysis/Matrix, Training Effectiveness

Safety Health & Environment (SHE): Concept of SHE, Safety terminologies Early Equipment Management (EEM): Maintenance Prevention, Benefits of EEM,

Steps of EEM, Relationship with other pillars TPM in Administration: Concept of TPM in Administrative departments,

Implementation of AM in office, FI in office & training

TPM Implementation Planning Target Audience: Managers, engineers, supervisors and operators in maintenance and production departments and management staff responsible for the development, implementation and/or improvement of the maintenance management system and enhancing production capacities in the organisation. Duration: 4 Days Fee: N100,000.00 per partcipants VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 6th – 9th March

2nd Run - 5th – 8th June

3rd Run - 4th – 7th Dec



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IMPROVED DRIVERS’ BEHAVIOR AND

ATTITUDINAL CHANGE

Synopsis: Drivers are one of public relations officers of any organization, their behavior on the road have a positive or negative impact on the image of the organization. Hence the need for them to have good human relations and behavior whilst driving. It has also been found out that our attitude and comportment on the road goes a long way in ensuring a zero accident record.

Objectives: At the end of the course, participants will be

able to; manage their behavior on the road to ensure a zero accident record. develop positive attitude and good human relations both on and off the road. know the importance of confidentiality in the discharge of their duties and responsibilities Course Content

Drivers and Corporate Image of the Organisation Typical Problems affecting Drivers today Drivers’ Behaviour and Attitudinal Change Managing Emotions on the Road and Safe Driving Dos and Don’ts of a Driver with his/her Boss on transit Punctuality to Work Mode of Dressing and Good Behaviour The Nigeria Traffic Law and Highway Code Maintaining Confidentiality and Secrecy in carrying your Duties Loyalty to the Boss and Organisation Human Relations and Good Discipline of Drivers Effective Communication Skills.

Target Audience: Corporate drivers Duration: 2 Days Fee: N35,000 per participant VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 2nd – 3rd February, 2nd Run - 14th – 15th June, 3rd Run - 23rd – 24th Nov



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STRATEGIC MARKETING PLANNING FOR CORPORATE PROFITABILITY Synopsis: In today’s highly competitive marketplace, strategies that ensure products and services competitive edge are highly expedient and critical to the overall success of any business organization. However, in concert with defining the marketing strategies there must be well defined and articulated methodologies for the day to day process of implementing these strategies. It is of less value to have strategies without resources and expertise to implement them. OBJECTIVES At the end of the course participants would be able to:

Understand the fundamentals of marketing planning Develop an effective market plan for their organization Analyze a prospective marketing environment effectively Design effective segment specific penetration strategies

for profitable sales Design effective marketing strategies for a successful sales operation Understand and appreciate the need for marketing audit and control.

COURSE CONTENTS Fundamentals of Marketing Planning

- Development And Contents Of A Marketing Plan - Developing A Marketing Budget

Marketing Analysis for Effective Marketing Plan - Analyses: Swot, Pest, Portfolio, Competitive Advantage Etc - Marketing Research: Tools And Techniques

Market Segmentation And Targeting Strategies - Market Segmentation Techniques To Identify Key Target Audience - Designing Effective Channel Specific Marketing Strategies

Marketing Strategies For A Successful Market Plan - Pricing Strategies, Marketing Mix Strategies, Marketing Communications

Strategies, Customer Service Strategies - Marketing Plan Implementation

Marketing Audit And Control - Marketing Environment & Organization Audit - Marketing Systems And Strategies Audit

Target Audience: Those involved with the planning, development and implementation of marketing plans as well as people who desire to broaden their knowledge in marketing. Duration: 2 Days Fee: N50,000 per participant VENUE: Community Development Foundation Complex, Magodo Date: 1st Run -8th – 9th February 2nd Run - 21st – 22nd June



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DEFENSIVE DRIVING COURSE FOR CORPORATE DRIVERS

Synopsis: Drivers are very important in any organizational set-up since they are entrusted

with the lives of persons and materials they are carrying. Therefore any accident recorded could result in loss of lives, injuries and damage to the vehicles and materials. This will lead to great financial and human losses which will have a negative effect on the profitability level of the organization.

Objectives: At the end of the course, participants will be able to;

apply the basic techniques to ensure a zero accident record. develop defensive driving skill and attitude understand the effects of alcohol and prescription drugs on driving drive in emergency situation and manage their vehicle out of dangerous zones to

safety

Content:

The Concepts of Defensive Driving - Collision - Defensive Driving - The Spilt – Second Decision - Safety Belts and How they work - Art of Overtaking – Using 4Rs Rule

Stopping Distance: How close is too close. - The Two Second Rule - The Two second Plus Rule - Driving in Emergencies

Highway Safety - Road Safety and Traffic Regulations: Using the Revised Highway Code

Driving and Drinking - Breath Alcohol Contents and Its Side Effects on Driving - Prescription Drugs and their Potential Side Effects on Driving

Effective Vehicle Maintenance Management - How to maintain and elongate the Lifespan of your Vehicle.

Target Audience: Corporate drivers DURATION: 2 Days Fee: N35,000 per participant VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 16th – 17th March 2nd Run - 28th – 29th June



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MANAGEMENT SKILL APPRECIATION COURSE Synopsis: Managerial skill is needed for successful discharge of the responsibilities involved in directing and motivating persons towards the attainment of organizational goals and objectives. Managers are faced with difficult human resources and business situations that tend to task their managerial ability in the work place. Hence they must be equipped to effectively discharge their duties. Objectives: At the end of the programme, participants will:

Develop their managerial effectiveness Develop competencies in managing and leading subordinates Plan, control and monitor job performance

Course Contents What is Management

- Managerial Functions - Managerial Roles - Level of Management

Who is a Manager - Team Player - Team Leader - Great Communicator - Change Agent - Problem Solver - Technology Master etc

Key Success Factors for the Manager Work planning and Control Building Effective Team Problem Solving and Decision Making Skill Understanding the Concept of Change Management Discipline at Work Delegation and Managing Subordinates Communication and Human Relations

Target Audience: Fresh Appointees in Managerial Position, Supervisors, HODs and Middle – Level Managers. DURATION 2 Days Fee: N50,000.00 per participant VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 25th – 26th January, 2nd Run - 5th – 6th July



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EFFECTIVE FRONT OFFICE MANAGEMENT COURSE Synopsis: Frontline staffs are the image maker of organizations. They make or mar the organization through their attitude towards customers either physically or on the telephone. They must be polite and courteous so as to encourage and win customers for the organization. Objectives: At the end of the programme, participants will be able: Improve their human relations skills See themselves as the image makers as well as marketers for the organization Develop competencies as effective manager of different persons and situations Course Contents

Reception Processes and Procedures - Procedures for an Expected and Unexpected Visitors - Check –out Process at the Front Desk

Front Office as a Marketing Office - Rules of Customer Relations - Issues of Manners, Cultures and Personal Attitudes - Managing your Reception Area for Effectiveness

The Psychology of Queuing - Making Waiting Enjoyable - Making Waiting Easier

Telephone Handling and Telephone Manners - Effective Listening and Questioning Skills

Managing Difficult Customers/Visitors successfully Corporate Dressing and Grooming Etiquette

- Proper Conduct in the Work and Social Environment - Understanding Basic Courtesies

Target Audience: Receptionists, Telephone Operators and Front Office and Customer Service Executives and officers DURATION: 2 Days Fee: N50,000 per participant VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 15th – 16th February, 2nd Run - 12th – 13th July



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EFFECTIVE FACTORY OPERATIVES’ SUPERVISION AND OPERATIONS CONTROL COURSE Synopsis: Factory operatives plays a significant role in the productivity of any manufacturing concern. The effective supervision of these operatives will go a long way to ensure that they contribute meaningfully to the growth of the organization. This course will equip the supervisors with necessary skills that will enable them manage these operatives effectively. Course Objectives At the end of the course, participants will:

Know the role and competencies of the supervisor Take charge and motivate subordinates for optimum performance and results Delegate effectively and control work quality Listen and communicate assertively Resolve conflict at work Manage team meetings productively Understand and develop personal authority Bring out the leader in them

Course Contents Principles of supervision Common mistakes supervisors make and how to avoid them Relationship and trust building between supervisors and workers • Effective communication with workers Stress management Worker motivation Management processes (Planning, organizing, directing and controlling) Development of plans and action Controlling and review of work Leadership and delegation Teamwork and sharing knowledge Problem solving and Decision Making Maintaining Workers’ Discipline and Productivity Daily routine activities, time and priority management Most common employee problems and how to solve them Workplace safety

Target Audience: Newly promoted officers, supervisors, fore-men and experienced supervisors. Methodology: Lectures, group discussion, case studies and role-play Duration: 2 Days Fee: N50,000.00 per participant VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 22nd – 23rd February, 2nd Run - 19th – 20th July, 3rd Run - 29th – 30th Nov.



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EFFECTIVE PRODUCTION MANAGEMENT AND CONTROL COURSE Synopsis: A firm’s level of profitability and productivity is dependent on how well it manage the production process. Production management and control is crucial in the optimization of resource utilization, the course will ensure that resources are utilized optimally through effective production planning and control. Objective By the end of the course the participants will be able to:

Understand definition, terms, scope and importance of Production and its Effective Management

Comprehend “Production planning” Utilize Modern tools for Production planning and control Identify and apply scheduling techniques for optimum resource utilization Apply Project Management Techniques (PERT & CPM) Identify interaction of “Production Management” with “Supply Chain

Management” COURSE CONTENTS

Overview of Production Management Major Environmental Factors affecting Production Production Forecasting and Planning Developing a Successful Production Team People and Production Motivation Industrial Safety Forecasting Techniques for Production Planning Modern Tools for Production Planning and Control Resources Scheduling Techniques for Optimum Utilization PERT, CPM (project management techniques) Introduction to Supply Chain Management

Target Audience: Officers, Supervisors and Managers in production, operations and logistics department. Methodology: Lectures, group discussion, case studies and role-play Duration: 2 Days Fee: N50,000 per participant

VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 1st – 2nd March, 2nd Run - 26th – 27th July



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WORK ETHICS AND PRODUCTIVITY IMPROVEMENT COURSE FOR SECRETARIES AND PERSONAL ASSISTANTS

Synopsis: Secretaries and Personal Assistants are very valuable to the productivity of their bosses. Their competence or otherwise will impact directly on their performance, hence the need for them to be trained on key issues will improve their performance and productivity. OBJECTIVES: At the end of the training, the participants will be able to:

Have self-confidence to act right in the Manager’s absence

Develop their secretarial and the managerial skills in handling functions

Understanding how to handle the delicate art of managing visitors and effective assistance to the boss

Understand work ethic, values and ethic programme

Explore different ethical styles and learn how to address and resolve ethical dilemmas

To equip the participants with necessary skills for future challenges. COURSE CONTENT

Understanding work ethics, values and programmes Human relation at work Principles of Management Work ethics, Team building and productivity Planning and organizing works and meetings Proper record keeping/documentation Future trends of information management Managing Your Boss Reports and minutes writing Improving productivity through effective organizational communication strategy

Target Audience: Secretaries, Personal Assistants, Receptionists, Telephone Operators and Front Office and Customer Service Executives and officers Methodology: Lectures, group discussion, case studies and role-play Duration: 2 Days Fee: N50,000 per participant

VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 8th – 9th March, 2nd Run - 2nd – 3rd August



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TIME MANAGEMENT AND PERSONAL ENHANCEMENT COURSE SYNOPSIS: Effective time management is one of the key factors that contribute to the productivity and effectiveness of the workforce in any organization. Staff that manage their time well are more effective and result oriented thereby helping the organization to achieve its goals and objectives. Course Objectives:

Recognize personal strengths and weaknesses in how they manage their time. Better organize themselves and their workspace for better efficiency. Take control of their time and make improvements to their work habits. Set goals and learn proper planning steps and methods. Identify time wasters, assess priorities, and handle time related stress. Learn and practice the proper steps of delegation.

Course Content Time Management: Introduction,

Techniques and Strategies Module 1 : Managing yourself:

Setting goals. Making your goals SMART. Plan your success. Evaluate priorities. Analyze your current use of time. Deal with procrastination.

Module 2 : Managing your work environment:

Identify time wasters. Brainstorm solutions for time

wasters. Manage your meetings effectively. Organize your workspace.

Module 3 : Managing your relations: Learn to delegate - the ABC's of Delegation. Learn to say 'NO'. Manage stress effectively.

Target Audience: Officers, Supervisors and Managers in all department. Methodology: Lectures, group discussion, case studies and role-play Duration: 2 Days Fee: N50,000 per participant

VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 22nd – 23rd March, 2nd Run - 9th – 10th August



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PERFORMANCE IMPROVEMENT COURSE FOR SUPERVISORS Synopsis: Supervisory management staffs form the vital link between top management

and the junior staff. In view for their importance and closeness to the junior staff, it is

expedient that they have good working understanding of the art/science of management.

This would equip them to perform their duties better and mobilise their subordinate to

achieve their own tasks for the organizations’ benefit.

Objectives: At the end of the programme, participant will be able to: Apply the techniques for effective supervision. Identify problems, causes and proffer qualitative solutions. Train and motivate subordinates for improved productivity. Analyze individual supervisory styles in line with current trend.

Course Content The role of team leader

how your role fits into your organisation skills and attitudes of a team leader the issues and challenges transition from team member to team leader key result areas

Planning and organising the work of the team methods of planning and organising prioritising activities and tasks gaining commitment how to develop team objectives

The effective supervisor / team leader role Getting the best from individuals and the team

leading to achieve motivating for results creating a conductive team environment team dynamics and development coaching and developing the team

Managing performance setting objectives, standards and targets using SMART monitoring performance dealing with difficulties structuring 1-1 reviews

Communicating for impact informing, consulting and making decisions to deliver results giving, receiving and responding to feedback team briefing – formal and informal



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influencing others. Target Audience: Staff with supervisory responsibilities, newly – promoted Officers, Sectional Heads, Team Leaders, and Foremen. Duration: 2 Days Fee: N50,000 per participant

VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 29th – 30th March, 2nd Run - 16th – 17th August



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GOOD LABORATORY PRACTICES AND QUALITY ASSURANCE

COURSE Synopsis: Good laboratory practice and quality assurance ensures that products that are produced are of consistent quality 100% of the time. It eliminates any form of defects from the onset and provides the organization that competitive edge that comes with quality products. OBJECTIVES Upon completion of this course, participants will be able to:

Understand the principles of good laboratory practice Develop an understanding of quality management system Practice safety in laboratory operations.

COURSE CONTENTS:

Introduction to good laboratory practice - What is GLP - The principles of GLP - Definitions of GCLP and GMP - The history of GLP

Documentation - Standard operating procedures - Results and reports - Document control

Requirements for facilities - Size - Construction

Requirements for equipment - Purchasing - Calibration - Maintenance

Test and reference items - Handling - Records



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- Storage - Transport

Occupational health and safety - Safety in the laboratory

The correct use of chemicals and reagents - Safety and storage

Waste disposal - Types of waste - Correct handling and disposal

What is Quality System Basic Consideration for Quality System Elements of Quality System Quality Assurance vs. Quality Control Elements of Quality Improvement

Target Audience: Laboratory Managers, Supervisors, Technicians, Analysts, Quality

Control/Assurance staff etc.

Duration 2 Days Fee: N55,000 per participant

VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 5th – 6th April, 2nd Run - 23rd – 24th August



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BUSINESS COMMUNICATION AND REPORT WRITING WORKSHOP

Synopsis: Communication in whatever form be it written, oral or non-verbal is the

vehicle for transmission of information. The skill to communicate effectively is very important as it ensure that the information is not misinterpreted, distorted and acted wrongly upon. The consequence of misrepresentation of information can be sometimes fatal and embarrassing for the organization as it will be portray in a bad light. Hence, staff will need to be trained in this area.

Objectives: At the end of the course, participants will be able to:

Understand and apply the principles of effective communication in whatever form

Make effective presentation of ideas and proposals for enhanced business relations

Achieve better use of communication technology Develop skill for writing better letters, memos and proposals, reports etc.

Course Content:

Business Communication: Process and Principles Basic principles of written communication

Clarification of objectives Audience analysis

Planning and organising material & content Gathering information Structure and content Writing the first draft

Style and vocabulary Level of formality Paragraph and sentence structure Using appropriate language Calculating a “Fog Index” Grammar, punctuation and spelling

Diagrams, indexing and layout Tables and graphs Content integration Style sheets and templates Version control

Effective business writing Document genres found in business Key communication principles for business writing How to write successful Letters



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Emails Reports

Editing for content, style and accuracy Successful Oral Presentation & Successful Listening

Target Audience: Secretaries, Personal Assistants, Supervisors and Management Staff. Duration: 2 Days Fee: N50,000 per participant VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 12th – 13th April, 2nd Run - 30th – 31st August



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EXECUTIVE SECRETARIES AND PERSONAL ASSISTANTS' SKILLS IMPROVEMENT COURSE

Objectives: At the end of the programme, participant will be able to:

Understand their roles and responsibilities as personal assistants and secretaries.

Plan, organize and coordinate their activities more effectively.

Communicate effectively with both internal and external customers.

Provide information as and when required.

Course Content

Office organisation

Practical solution focused management skills

How to support good workflow in the office for employee productivity

How to manage the day-to-day running of the office

Dealing with suppliers and developing good buying relationships

Arranging meetings and taking minutes

Best practice for handling meetings

The role of teams and teambuilding

Taking accurate minutes and following up

Arranging the environment for best meeting atmosphere Event and Travel management

Planning, arranging and monitoring events

Coordination and facilitation skills

How to manage different suppliers to deliver a successful event

Managing on time and on budget

Making travel arrangements (i.e. arranging flights, accommodation, visas) Written communication skills

Report writing, structure, theme, and executive summary

Aiming reports to different stakeholders

Email communication best practice

Letter writing skills

Verbal communication skills

How to communicate clearly and concisely

How to express ideas and core objectives to diverse audiences



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Communicating with a confident voice Team-working

Creating winning teams, key roles and team dynamic

How to motivate staff and ensure results

How to create interventions for team conflicts and problems

The pitfalls of under-performing teams and how realign them Time and stress management

Emotional intelligence vs. Intelligence Quotient (IQ)

The psychology of well-being and performance

How to deal with pressure and stress in the workplace

How to encourage high performance without creating stress Presentation skills

Delivering professional and memorable presentations

How to write a speech for conferences and events

Proven public speaking tips and techniques for charismatic presentations

Managing nerves and overcoming fear of public speaking Target Audience: Secretaries, Personal Assistants, Executive Assistants, Confidential Secretaries etc. Duration 3 Days Fee: N80,000 per participant

VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 11th – 13th April, 2nd Run - 5th – 7th Sept.



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ETHICS AND DISCIPLINE IN THE WORKPLACE Synopsis: Ethical issues and maintenance of discipline in the workplace is of prime importance for the growth of an organization. Workplace ethics should reflect global best practices and should be imbibed and demonstrated by top management staff. The workers should conform to relevant laws, policies, regulations, collective agreement, existing norms and practices established for the smooth running of their organizations. OBJECTIVES Upon completion of this course, participants will be able to:

Adhered to the codes of ethics or standards of behavior in their organization. Maintain decorum in the workplace Follow existing channels of communication. Adhered to their respective professional ethics in the conduct of their official

assignment Increase their interpersonal relations skills.

COURSE CONTENTS:

Business Ethics (Corporate Ethics), Ethical and Legal Issues Corporate Policies and Procedures Ethical Conduct and Codes of Conducts Guidelines for Managing Ethics in the Workplace Benefits for Managing Ethics in the Workplace Corporate Governance and Culture Building Interpersonal Relations Maintenance of Discipline in the Workplace Grievances and Discipline Procedures Natural Rights vs. Social Construct

Target Audience: All categories of staff Duration: 2 Days Fee: N50,000 per participant VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 19th – 20th April, 2nd Run - 13th – 14th Sept.



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ADMINISTRATIVE FUNCTIONS AND OFFICE MANAGEMENT COURSE Synopsis: Office management functions are basically business support functions without which all other aspects of the business will not be able to function effectively. The officers charged with this responsibility should develop competence and a sense of commitment in the discharge of their duties so as not to hold other departments/sections to ransom. Course Objectives: At the end of the training, participants will be able to:

Have a better understanding the requirements of Administrative Officers’ functions and responsibilities in this globalised economy

be highly proficient in their business support functions. Course Contents

o Routines of Administrative Officers Telephone Usage Mail Services and Deliveries Keeping of Accurate Records

o Provision of business and logistic supports to senior executives o Getting organized and setting priorities o Managing self for effective Time Use o Managing the Boss o Communicating effectively – Written and Oral o Government and Community relations o Work ethics and personal commitments. o Records and Information Management

Documents Management Mails Handling File Management Information Retrieval Maintaining Corporate Secrecy & Confidentiality

o Overview of Financial Administration o Travels and Protocol Management o Workplace behaviours and comportment

Interpersonal skills Grooming and personal carriage.

Target Audience: Administrative Officers and Assistants, Secretaries, Personal Assistants, Clerical Officers, Front Office and Customer Service Executives and officers Duration: 2 Days Fee: N50,000 per participant VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 26th – 27th April, 2nd Run - 20th – 21st Sept.



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PRODUCTION PLANNING, SCHEDULING AND CONTROL FOR OPERATIONAL EFFICIENCY Synopsis: In today’s competitive global and business environment, it is essential to have a comprehensively knowledge and understanding of production planning and scheduling so as to reduce the overall manufacturing costs and thus improve productivity. Production planning and scheduling are concerned with the volume and timing of outputs, utilization of operations capacity, forecasting and developing material requirement plans, managing inventory for world class competition, just-in-time manufacturing and managing for quality OBJECTIVES Upon completion of this course, participants will be able to:

Explain comprehensively overview of the various aspects of production planning and scheduling;

Develop skills in viewing and analyzing specific production problems with an understanding of the organizations’ objectives, needs and resource constraints; and

Use tools and techniques for the analysis of production problems COURSE CONTENTS:

Operations Management and Production Planning and Control Forecasting Aggregate Planning Capacity Planning Visual Management Master Scheduling For Production (MPs) Materials Requirements Planning (MRP) Operations Planning & Scheduling (OPS) Inventory Management System (InvMS)

Target Audience: Production Managers, Officers and Senior Supervisors who are responsible for manufacturing and others involved in planning and production control would also benefit from this programme. Duration: 2 Days Fee: N50,000 per participant VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 1st – 2nd February, 2nd Run - 27th – 28th September.



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PERFORMANCE IMPROVEMENT COURSE FOR PRODUCTION STAFF

Synopsis: Supervisory staffs of machine operators are a very important link in driving

production process in any organization, hence the need for them to be trained to be more

effective in providing technical direction for these operatives

Objectives: At the end of the programme, participant will be able to:

More technically proficient in managing the machine operators Increase productivity in their work environment Practice and ensure that subordinates work safely Develop machine ownership sense in subordinates Reduce waste in the production process

COURSE CONTENT Production Management

Operators’ Role in Production Production Improvement Techniques Quality Control in Production Process Machine Utilization Material Handling in the Production Process Inspection and Control Procedures Production Scheduling and Control

Waste Management 7 Types of Waste in the Manufacturing Process Waste Reduction Techniques The Effect of Waste/Rework on Production Cost

Machine Management Autonomous Maintenance Operator daily checks and walk around inspection Manufacturers maintenance and safety recommendations Best operating practices and work methods Understanding equipment failure symptoms and indicators Machinery and Equipment Lubrication Equipment Life Cycle

Health and Safety Management Maintain Health and safe environment Safe operating techniques and Safe use of machines Safe working practices, risk reduction and identifying/preventing hazards Accident Prevention Techniques in the Workplace



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Target Audience: Operatives, Officers, Supervisors and managers in production, operations and maintenance department.

Duration: 2 Days Fee: N50,000 per participant

VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 8th – 9th February, 2nd Run - 5th – 6th July, 3rd Run - 13th – 14th December.



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MOTIVATIONAL LEADERSHIP COURSE Synopsis: Leader has the power to influence motivation and the overall performance of an organization. Motivational leaders are those that can readily create and maintain entirely new ways of organizing human efforts to meet and overcome the various challenges confronting the workplace and organization and achieve success. Objectives: At the end of the course, participants will be able to;

Provide leadership and direction for subordinates Develop effective communication for motivating and achieving results Develop a rapport with subordinates

through effective coaching and counselling

Content:

Concept of Leadership

Introduction to Motivation

Leadership and Character

Motivation in the Workplace

Managing the Change Process

Communication and Involvement

Coaching and Counseling

Managing Organisational Diversity

Organisation’s Culture and Team Climates

Target Audience: Leaders and managers especially middle and senior managers Duration: 2 Days Fee: N50,000.00 per participant

VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 15th – 16th February, 2nd Run - 12th – 13th July



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PERFORMANCE IMPROVEMENT FOR ACCOUNTING OFFICERS

Synopsis: Accounting personnel needs to improve upon their skills and competencies to be able to render accurate accounting information to the management of their organization on a regular basis.

OBJECTIVES Upon completion of this course, participants will be able to:

Record and manage accounting information in line with lay down procedure and with acceptable accounting standards in Nigeria

Interpret financial statement COURSE CONTENTS:

Accounting Systems and Procedures Principles of Accounting Record Keeping and Control Corporate Financial Management Internal Control System and Procedures Profit and Loss Accounts Financial Statement and its Interpretations Ethical Issues and Performance Management Behavioural Issues in Financial Analysis Budgeting and Budgetary Control

Target Audience: Accounting and finance officers, supervisors and managers. Duration: 2 Days Fee: N50,000.00 per participant VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 22nd – 23rd February, 2nd Run - 19th – 20th July



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INDUSTRIAL CRISIS RESOLUTION PROCEDURES AND PRACTICES Synopsis: Peace, harmony and stability are crucial in the sustenance of growth in any organization and the knowledge of conflict management and settlement procedures is important in maintaining the peace and harmony. OBJECTIVES Upon completion of this course, participants will be able to:

Manage conflict and settle them as they arise Work as a team and evolve a united workforce Invoke collective bargaining in resolving labour

demands by avoiding strikes and lockouts. COURSE CONTENTS:

Overview of Labour Relations in Nigeria Labour Legislation on Employment Controls for Effective Relations Conflict Management and Settlement Team Building and Unity in the Workforce Collective Bargaining and Dispute Settlement Communication and Information Management in Industrial Relations Industrial Democracy The Effectiveness of HR functions in Employee Relations The Effectiveness of Leadership on Productivity

Target Audience: Senior Managers, Middle – Level Officers, Admin & Hr Officers, Personal Assistants, Senior Secretaries and Employees Relations Officers including Union Representatives. Methodology: Lectures, group discussion, case studies and role-play

Duration: 2 Days Fee: N55,000 per participant

VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 1st – 2nd March, 2nd Run - 26th – 27th July



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IMPROVING MANAGEMENT PERFORMANCE THROUGH BUDGETING AND COST CONTROL COURSE

Synopsis: Both finance and non – finance staff may be responsible for establishing and managing budgets. This workshop will help participants to understand the full relevance of budgeting and how this can be effectively achieved by providing participants with relevant skills. OBJECTIVES Upon completion of this course, participants will be able to:

Translate resource plans into financial budget Build and maintain a robust budgetary process Interpret financial management information Control and cut costs Drive through sustainable improvements

COURSE CONTENTS:

The Budget Planning Process Driving Plan through Objectives and Targets Budget and managing the Budget Process Financial Management Information and Its Interpretation Budget Frameworks Ratio Analysis Understanding Profit and Loss Accounts, Balance Sheet and Cash Flow

Statements Zero and Incremental Budgeting

Target Audience: Accounting, Finance, Revenue and Budget Officers, Internal Auditors and Final Accounts Personnel. Methodology: Lectures, group discussion, case studies and role-play Duration: 2 Days Fee: 50,000.00 per participant VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 8th – 9th March, 2nd Run - 2nd – 3rd August



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IMPROVING QUALITY CONTROL PRACTICES COURSE – A SYSTEM FOR SUSTAINING QUALITY STANDARD

Synopsis: A crucial concept in quality management is quality control--establishing the observation techniques and activities that will fulfill an organization's requirements for quality. Quality control training courses are designed specifically to help you learn to monitor and adjust processes so that your organization can put a strong focus on continuously improving its quality efforts. Course Objectives: At the end of this course, the participants will be able to:

Understand the Quality System and the need for a Quality System Do a Sampling and Inspection Layout a QC Department Do quality control Understand the Quality, Do risk identification.

Course Content The function of an effective QC department Quality department layout The Quality System defined Communication and motivation Quality Tools

- Fishbone Diagrams - Histograms - Pareto Analysis - Flowcharts - Scatter Plots - Run Charts - Control Charts

Sampling and the inspection techniques Quality Control Documents Good Practices for Quality Control Laboratories Risk Identification

Target Audience: Production control or quality control department staff, Plant production inspectors, Managers and supervisors, Production personnel, Engineers and technicians, and stores and warehouse staff. Duration: 2 Days Fee: N55,000.00 per participant VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 15th – 16th March, 2nd Run - 9th – 10th August, 3rd Run - 6th – 7th Dec.



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MANUFACTURING COST REDUCTION & CONTROL STRATEGY COURSE

Synopsis: Businesses that don’t control their costs don’t stay in business. How well are

you doing? Is everyone in your organisation sufficiently aware of costs, managing them

effectively and maximising opportunities to reduce them? True cost management is

about being aware of costs, seeking to reduce them through good design and efficient

operating practices whilst taking continuing action on overspending.

Objectives

At the end of this training, participant shall be able to:

Gain an appreciation of the importance of manufacturing control and cost reduction success.

Positively impact the bottom line by learning how to improve factory utilization with a cost reduction strategy.

Apply real-life examples of manufacturing cost techniques and technological adoption at world class industries.

Create manufacturing cost reductions and improve margins by increasing operation effectiveness.

Course Content

Manufacturing Cost, Concepts and Applications Fundamental Elements of Manufacturing Cost Control Factors that impacts Manufacturing Cost Control Choosing Manufacturing Production Control & Cost Cost Control Strategies and Reduction Opportunities Practice Concurrent Engineering. Implement DFM, Design for Quality, Design for Lean Lean Production and Overhead Cost Reduction. Manufacturing Planning & Control Strategy Production Control Activity Material Requirement Planning Capacity Planning and Equipment Utilization Implementation of an Asset Management Strategy Comparing Standard Costing with Performance

Quantitative Manufacturing Cost Control Methods Cost Measurement and Analysis Revenue and Cost Control & Evaluation Quantitative Cost Control Methods Optimization Techniques Utilized for Cost Analysis Cost Containment through Project Planning

Sustainable Cost Control and Reduction



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Target Audience: Officers, Supervisors and Managers in Production, Quality Control, Maintenance and Technical, and other Strategic Business Units etc Duration: 2 Days Fee: N50,000 per participant VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 22nd – 23rd March, 2nd Run - 16th – 17th August



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FUNDAMENTALS OF PLANT MAINTENANCE COURSE Synopsis: Since operational performance in the industrial environment is heavily dependent upon plant and equipment performing according to design, the achievement of sustainable operational excellence demands that employees have skills in Plant Maintenance. This scenario applies not only to engineering staff, but also those who uses the assets. Fundamentals of Plant Maintenance is a comprehensive introduction to the maintenance function that is accessible to both engineering and production personnel. The material is outcomes-based and designed such that both new entrants to the maintenance field and experienced practitioners can benefit from the concepts covered. OBJECTIVES

At the end of the in-plant course, all participants should have been able to: Highlight the various resources required to develop and manage a working

preventive maintenance programme; Discuss various human resource options and structures used to manage

maintenance and their pros and cons;; Describe the major business processes associated with maintenance programme

development, implementation and optimization; Describe and calculate the various key performance indicators used to measure

maintenance programme inputs and outputs. COURSE CONTENTS

Introduction to Plant Maintenance Failure and its Detection Maintenance Philosophies Maintenance Programme Development Maintenance Planning and Execution Continuous improvement of the Maintenance

Programme Management Infrastructure

Target Audience: Artisans, Maintenance Technicians, Maintenance Engineers, Engineering Supervisors, Process Engineers, Production Managers, Production Supervisors, Production Team Leaders and etc. Duration: 2 Days Fee: N50,000 per participant VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 29th – 30th March, 2nd Run - 23rd – 24th August



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STORE, WAREHOUSE AND INVENTORY MANAGEMENT Synopsis: The stores or warehouse functions has a direct impact on the profitability level of any establishment. Careful management of this function can positively affect the success of the organization. Objectives: At the end of the programme, participants will be able to:

Develop an understanding of the principle of storekeeping and inventory management.

Manage the store function as a profit centre

Apply safety and health principles to store and warehouse operations Course Content: Stores/Warehouse Activities:

o Stock identification and Coding System o Store/warehouse area – design, partitioning, (receiving and issuing bay) o Materials/People movement in store areas.

Warehouse and Stores Management o Goods receiving procedures o Issuing Methodology – FIFO, LIFO etc. o Dispatch/Distribution procedures o Materials handling Techniques o Procedures for Handling of shortages, returns/reverse, damages o Materials Costing: cost, standard, marginal and average pricing o Stock Taking – periodic, continuous, and spot checking o Effective documentation of every activity

Inventory Management – o Types of inventory or Classes of Inventory o Inventory Planning and Control – o Stock Replenishment – provisioning, Stock Levels, Two Bin System o Stock Control Models - MRP 1, MRP 11, ABC, JIT/JIC, etc.

Warehousing and Stores Safety and Security o Good House Keeping procedures – cleanliness, fumigation, environmental

issues o Health and Safety Act and its observations – safety practices etc o Stock/Materials segregation: flammable and non flammable o Stores markings with signs: no smoking, no sleeping under materials o Security of materials, building, employees and visitors, fire prevention,

access to stores etc. For Whom:



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Inventory/Stores/Warehouse Mgrs, Officers, Supervisors, Operations, Production Managers etc. Duration: 2 Days Fee: N50,000 per participant VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 5th – 6th April, 2nd Run - 30th – 31st August



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DATA ANALYSIS FOR PROFESSIONALS WITH

MICROSOFT EXCEL

About the Training Microsoft Excel is a spreadsheet tool capable of performing calculations, analyzing data and integrating information from different programs. This training will be based on the Microsoft Excel versions 2010 and 2013. COURSE OVERVIEW: The objective of the training program is to enable professionals to enhance their MS Excel skills through exercise, case studies and gaining hands- on experience on various techniques & Tools. MS Excel Financial Functions have been exclusively designed for the all corporate professionals to hone their skills in applying all financial acumen in Excel. The program covers step-by-step lessons ranging from basic/start fundamentals likes, working with Cells & Ranges, Chartings, etc in Excel, and their application in professional jobs. The course will help delegates gain Excel Proficiency- Calculations, Functions, Formula's, Optimization and Statistical Tools and Excel Best Practices in Financial Modeling. Also knowing Excel functions and features is the first step in financial modeling.

Target Audience Prerequisites Participants should have a basic understanding of Computer peripherals like mouse, keyboard, monitor, screen etc. and their basic operations and also have the basic skills of file management and folder navigations. Course Content

Creating formulas and using functions (Built-in functions), formula auditing

Apply custom formats and layouts, Using styles, themes and templates

professionally

Data visualization with Microsoft Excel, Conditional formatting, Working

with Tables

Data Validation in Microsoft Excel

Data Analysis with Microsoft Excel

- Data filtering,

- Data sorting,

- Using ranges



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Data Analysis with Microsoft Excel 11

- Summarizing data using countif/countifs,

- sumif/sumifs,

- averageif/averageifs,

- pivot table,

- pivot chart, subtotals etc.

Advanced Functions –

o Vlookup,

o HLookup,

o Lookup,

o Index and Match, Indirect etc.

Advanced Features

o “What-if Analysis”- Goal Seek, Scenario Manager,

o Solver and Data Tables,

o Macros, Manage and share workbooks

Target Audience: Accounts, Sales, Customer Care Officers and Managers and anyone in involved with data input and analysis. Duration: 2 Days Fee: N55,000 per participant VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 19th – 20th April, 2nd Run - 3rd – 4th October



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SYSTEMATIC APPROACH TO ELECTRICAL/ELECTRONICS TROUBLE SHOOTING COURSE

Synopsis: This course introduces a robust set of strategies for effective troubleshooting. The real challenge however is one of change management on a personal and company level. This is achieved by a heightened degree of self-awareness that allows us to break out of the prison of pattern thinking. This then enables us to control where our attention is directed and become world-class troubleshooters. The course focuses on a systematic approach for thinking about faults with technology, navigating a path to solution and communicating progress within a team. Course Objectives: At the end of the training, participants will be able to:

Describe what makes an effective troubleshooter. Collect evidence to backup the fault symptoms. Reproduce the problem and look out for key indicators. Decide which system/component to check. Isolate the faulty component/system. Suggest fixing methods and validation actions. Ensure the root cause is addressed Communicate and drive team actions based on update reports. Close out the problem effectively. Review performance and keep improving

Course Content

BASIC SKILLS FOR ELECTRICAL TROUBLESHOOTING - Safety First - OSHA Requirements Regarding Troubleshooting and Qualified Persons - Using Electrical Drawings - Using Meters and Circuit Measurements - Developing a Logical, Systematic Approach to Troubleshooting

CONCEPTS & PRINCIPLES OF SYSTEMATIC APPROACH FOR ENGINEERING DIAGNOSIS

FUNDAMENTALS OF ELECTRICAL ENGINEERING & APPLICATION IN THE WORK ELECTRICAL/ELECTRONICS DEVICES IN THE WORKPLACE DESIGNS, PRINCIPLES AND OPERATIONS OF PROGRAMMABLE LOGIC

CONTROLLER (PLC)



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APPLICATION OF RELIABILITY CENTERED MAINTENANCE TO ELECTRICAL/ELECTRONICS DEVICES.

ELECTRICAL PREVENTIVE MAINTENANCE - Why Perform Electrical Maintenance - Overview of an Electrical Maintenance Program - Building Your Own Walkthrough Inspection Checklist

Case Study 1: Impact of Team Spirit on Advanced Machinery Diagnostics Case Study 2: Application of Root Cause Analysis (RCM) for Effective Resolution of Challenges in the Work Place Case Study 3: Team Work for the resolution of specific issues in the work place. Every team shall have a secretary and a chairman. Challenges shall be posed and resolved at team level. The Chairman shall come forward to explain the activities of his team to others who are empowered to ask questions. Target Audience: Electricians and Electrical Engineers, Mechanics, Machine Operators, Maintenance Officers and Supervisors, Electronic and Instrumentation Technicians and Engineers. Duration: 3 Days Fee: N75,000 per participant VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 25th – 27th April, 2nd Run - 10th – 12th Oct.



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MANUFACTURING PLANNING & CONTROL SYSTEMS COURSE Synopsis: Manufacturing Planning and Control, MPC, is responsible for the planning and control of the flow of materials through the manufacturing process. For efficient, effective and economical operation in a manufacturing unit of an organization, it is essential to integrate the production planning and control system. Production planning and subsequent production control follow adaption of product design and finalization of a production process. Production planning and control address a fundamental problem of low productivity, inventory management and resource utilization. Production planning is required for scheduling, dispatch, inspection, quality management, inventory management, supply management and equipment management. Production control ensures that production team can achieve required production target, optimum utilization of resources, quality management and cost savings. Course Objectives: At the end of the training, participants will be able to:

A better understanding of the manufacturing process The role of assembly in manufacturing Manufacturing improvement techniques The importance of production planning Understand the process of engaging external organisations to participate in the

manufacturing process Table of Content

Manufacturing Planning and Control Enterprise Resource Planning (ERP) Demand Management& Forecasting Sales & Operations Planning Master Production Scheduling Material Requirements Planning Advanced MRP Capacity Planning and Management Production Activity Control Advanced Scheduling /Just-in-Time Distribution Requirements Planning Management of Supply Chain Logistics Order Point Inventory Control Methods Strategy and MPC System Design Total Productive Maintenance (TPM)



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Target Audience: Production Managers, Officers and Senior Supervisors who are responsible for manufacturing and others involved in planning and production control and logistics and supply chain management would also benefit from this programme. Duration: 3 Days Fee: N75,000 per participant VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 9th – 11th May, 2nd Run - 17th – 19th October



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QUALITY MANAGEMENT SYSTEM – A TOOL FOR ORGANIZATIONAL SUCCESS Course Objectives: The participants will be able to:

Explains the role of quality management in an organization and offers an insight into quality systems.

Have overview of the main areas of quality management including assurance and improvement.

Find out how quality management can benefit your workplace Understand how to improve customer satisfaction using quality approaches Learn how to apply quality tools and techniques to improve efficiency in your workplace Learn how to embed a quality culture in your organisation.

Course Content

Definitions of quality The development and evolution of quality management Auditing – what it is and why it’s done Quality management principles – key areas such as customer focus, leadership

and processes Quality frameworks and systems – including ISO 9001 and EFQM Key tools and techniques, including Lean and Six Sigma Quality costs – types or costs, methods of calculating and the benefits. Root Cause Analysis

Who should attend? This course is suitable for all categories of staff who requires a greater understanding of quality concepts and quality management. If you already work in quality, it can provide a structured grounding enabling you to so that you can apply quality principles with more confidence. Duration: 2 Days Fee: N55,000 per participant VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 3rd – 4th May, 2nd Run - 25th – 26th October



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HEALTH, SAFETY AND ENVIRONMENT MANAGEMENT COURSE Course Synopsis: This 2 days course would give participants a thorough understanding of safety and environmental management process through determining and applying appropriate standards and methods to identify and minimize the likelihood of accidents, injuries and environmental impact during projects and plant operations. Ultimately, the course would equip participants in analyzing and quantifying the hazards and risks to health, assets and environment in any organization's business processes and help recommend appropriate control measures to reduce risks and guarantee safety of personnel, assets and the environment. Course Objectives: At the end of this course, participants would have gained a deeper and practical knowledge of:

General Health, Safety and Environment Basic First Aid Occupational Health and Safety Management Occupational Health and Hygiene

Course Contents Fundamental principles of Environmental, Safety and Health Management Identifying hazards Investigating accidents and incidents Environmental protection Personal safety First aid administration Planning for hazard identification, risk assessment and risk control Occupational health safety system management program Emergency preparedness and response Performance measuring, monitoring and improvement with regards to safety Strategies, procedures, checklists, data collection, data analysis, reporting Personal protective equipment.

Target Audience: Safety personnel, QA/QC managers, HSE professionals and all line managers/supervisors. Methodology: Lectures, group discussion, case studies and role-play Duration: 2 Days Fee: N55,000 per participant VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 17th – 18th May, 2nd Run - 6th – 7th September.



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EXCELLENT CUSTOMER SERVICE COURSE: (The Moment of Truth) Synopsis: In today’s businesses and in particular, the service industry, three factors work individually and in combination to make organizations reconsider the way they do business. These are: sophisticated customers needs, intense competition, and the pace of change. Quality customer care is leading this change! Each day of every week, of every month and of every year, customers come into contact with various transactional points of your organization’s service and make a silent judgement,they fill out a mental report card on the way they are treated. Each report card is a moment of truth. Organisations that provide satisfying services and quality products will always be remembered and rewarded in the following ways:

Improved Customer Retention; Increased Business Growth; Enhanced Organisational Image.

COURSE OBJECTIVES At the end of the program, we want to be sure that you participating staff members will be able to;

deliver better, faster service and increase customer satisfaction, learn how to gain repeat businesses, know what customers expectations are, increase your organization’s credibility with customers and their value to your

organization, manage stressful situations more effectively, recognize the signals of customer irritation and how to respond appropriately

and assist in finding a workable solution to customer’s problem. COURSE CONTENT

o Why Customer Satisfaction The benefits of excellent service

o What do Customers Want Focusing on customer service success

o How customer service creates revenue o Team Building/”Customer Sensitivity” Exercise o Making the Paradigm Shift – Creating a “Customer Sensitivity” Work

Culture



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o The “Moment of Truth” Responding effectively to specific customer behaviours Managing and responding customers contact points / Service

delivery points o Personal Service Habits

Managing customer expectations by personality style . o Customer Service and Telephone Tips o Dealing with difficult customers

Why customer satisfaction is based on perceptions o Selected Exercise/Group Discussions

Target Audience: Customer service representatives, technical and support personnel, field service representatives, account managers, as well as managers who want customer service training in order to reinforce their skills and train their staffs. Training Methodology: This program is practical oriented. It will involve the teaching of basic concept of customer service management and its practical application in the real world context. A lot of case studies will be made used of, video play back on real customer situations will be used. The facilitators are highly experienced in the subject matter. They will put their experiences to bear on the programme. Duration: 2 Days Fee: N55,000 per participant VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 24th – 25th May, 2nd Run - 13th – 14th September.



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EFFECTIVE PROCUREMENT MANAGEMENT

Synopsis: Procurement is the act of obtaining or buying goods and services observing the rights which used to be 5R’s then 8R’s and now 25R’s. The process includes preparation and processing of a demand as well as the end receipt and approval of payment. Specification and standardization of materials is very crucial to the success of purchasing function. Procurement cannot achieve much if other functions are not supportive so, there is need to work together as a team to satisfy and delight their customers. Workshop Objectives At the end of this workshop the participants will be able to:

develop understanding of procurement and its functions;

examine the purchasing cycle, and manage it for deliver effective and efficient service services to their customers;

consider developing world class suppliers and manage the relationship on a partnership bases;

run procurement function as a profit center through her operations and customer service;

Develop knowledge on new models of procurement. Course Contents Introduction to Procurement

Definition Purchasing Rights (5R’s, 8R’s 25R’s) Purchasing cycle and its documentations It’s contribution to business success Developing an SOP for procurement Relationship with other functions

Procurement Operations Materials planning to meet operational needs Planning Inventory to meet Market/customer demand Negotiation with market research Forecasting and scheduling Inventory management

Purchasing and Customer Service Supplier Development and Relationship Management Internal customer satisfaction External customer satisfaction

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Handling of complaints from customers Warehouse and Stores Management

Goods receiving procedures Issuing Methodology – FIFO, LIFO etc. Dispatch/Distribution procedures Materials handling Techniques Procedures for Handling of shortages, returns/reverse, damages etc Materials Costing: cost, standard, marginal and average pricing Stock Taking – periodic, continuous, and spot checking Effective documentation of every activity

Inventory Management – Types of inventory or Classes of Inventory Inventory Planning and Control – Stock Replenishment – provisioning, Stock Levels, Two Bin System etc Stock Control Models - MRP 1, MRP 11, ABC, JIT/JIC, etc.

FOR WHOM: Purchasing/Procurement Managers, Officers, Supervisors, Materials Managers, Store/Warehouse Managers, Officers, Supervisors etc Duration: 2 Days Fee: N55,000 per participant VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 29th – 30th May, 2nd Run - 14th – 15th June



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INTEGRATED LOGISTICS AND DISTRIBUTION MANAGEMENT Introduction All around the globe, 24hours of every day, 7days a week, during 52weeks a year, logistics is concerned with getting products and services to where they are needed at the precise time desired. It is difficult to visualise accomplishing any marketing, manufacturing or international commerce without logistics. Therefore, logistics means movement (transport) of products and services from the point of manufacturing to the point of consumption (PDM) at a very low cost. Workshop Objectives

Set goal and objectives for effective Logistics management/PDM Manage the relationship between logistics and customer satisfaction Achieve effective timely delivery of products to customers/destinations Manage the drivers Consider the financial aspect of logistics/PDM

Workshop Contents Goals and Objectives of Logistics Management/PDM. Overview of Logistics

Management/PDM. Logistics/PDM and Customer Service Warehousing Management and or with Outsourcing Facilities Inventory Management and IT support Transport Management, Managing 3rd party Transport and Outsourcing Journey Management, Route Planning, Tracking Systems etc Managing the Financial Aspect of Logistics/PDM Understanding the Psychology of Drivers Materials handling Systems

For whom Supply chain, Logistics, Distribution, Transport Managers, and Officers Duration: 2 Days Fee: N55,000 per participant VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 15th – 16th March, 2nd Run - 7th – 8th June



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SUPPLY CHAIN MANAGEMENT INTRODUCTION Supply Chain Management can be described in many ways. However, the import of the scheme can be described as the management of network of interconnected activities in a business in the ultimate provision of services required to ensure effective INPUT and OUPUT operations in the organization. The essence and importance of Supply Chain Management is summed up in the fact that changes in business environment have contributed to the development of supply chain networks. Also, technological changes, particularly the dramatic fall in information communication costs, which are a significant component of transaction costs, have led to changes in co-ordination among the members of the supply chain network OBJECTIVES OF THE WORKSOP Successful SCM requires a change from managing individual functions to integrating activities into key supply chain processes. The objectives of the workshop include the following:

- To equip participants with the key supply chain processes and its effect on effective customer service

- To explore the key managerial and operational tasks that should be co-ordinated and controlled to achieve an efficient and effective logistics system

- To help participants gain new insights into how the application of supply chain process transform the competitive position of the businesses.

WORKSHOP CONTENTS 1) Understanding Key Supply Chain Management Processes

a. Customer relationship management b. Customer service management c. Demand management d. Supplier relationship management e. Returns management

2) Forecasting and aggregate planning in supply chain a. Identifying organizational materials needs and requirement b. Ensuring needs matching sourcing c. Strategic Sourcing,



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3) Procurement and Negotiation Management in SCM a. Market and Economic Analysis b. Procurement: Pricing, Tendering/Bidding and Contracting

4) Strategic Inventory Management a. Effective Storekeeping and Store Management b. Ordering Procedures and Stock Level Management c. Inventory Planning and Control System d. Issuing Processes and Stock Record Management

5) Distribution/Logistics Management a. Planning distribution and documentation b. Warehousing versus distribution centre c. Transportation administration and Route management d. Product handling and safety measures

6) Outsourcing/Partnerships a. Procurement outsourcing b. Service management c. Vendor-managed inventory

7) Performance Measurement in Supply Chain a. Supply chain value analysis b. The importance of metrics (supply chain performance measures) including

chain-wide metrics 8) Understanding major challenges to effective supply chain management

a. Variability b. Organization silos c. The Bullwhip Effect d. Trade-offs

For Whom: Supply chain Managers, Procurement, Logistics, Stores, Warehouse Managers, Inventory, Operations, Factory Managers etc. Duration: 2 Days Fee: N55,000 per participant VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 19th – 20th April, 2nd Run - 20th – 21st September.



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GOOD MANUFACTURING PRACTICES FOR FOOD INDUSTRY INTRODUCTION: The ever-increasing interest amongst consumers, pressure groups, retailers and enforcement authorities in the conditions and practices of food preparation and distribution, increases the need for the food industry to operate with clearly defined policies and principles. Hence, the importance and necessity for GMP to all in the Food & Beverage Industry. GMP addresses the provisions to ensure that food is safe and has been prepared, packed and stored under hygienic conditions. It is also a pre-requisite program for the Hazard Analysis Critical Control Point System for Food Safety, commonly known as HACCP. In the event of customer complaint or a legal case, evidence of an effective GMP would present a strong point that due diligence has been exercised. This course is a MUST for all in the food industry as it provides an overview of what GMP entails as well as practical know-how on how to get started. Objectives This course will provide participants with an in-depth understanding of: The requirements of Good Manufacturing Practice (GMP) for the Food & Beverage

Industry. The practical aspects of establishing and maintaining an effective GMP program in

the organisation. Participants will also be guided on how to develop a food safety program that will meet regulatory and customer expectations. Benefits Upon completion of the training, participants will be able to: • Get started on the application of GMP for their organisations • Have an awareness of HACCP • Handle food crisis management. COURSE CONTENTS Introduction to Food Safety Food Regulations & Standards



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GMP and Food Safety Program Pest Control Personnel Practices Preparation, Handling and Storage of Food Equipment and Facilities Maintenance for Food Safety Cleaning Practices and Waste Handling Hazard Analysis Critical Control Point (HACCP) Food Crisis Management

TARGET AUDIENCE: Personnel responsible for the food safety program in Food and Beverage companies, including others in Quality Assurance, Engineering, Production and Distribution. Duration: 2 Days Fee: N50,000 per participant VENUE: Community Development Foundation Complex, Magodo Date: 1st Run - 5th – 6th April, 2nd Run - 1st – 2nd November.