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    Getting Smarter with Advanced

    Metering Infrastructure

    Dave Hughes

    American Water

    Bentley Be Conference

    May 19, 2010

    AMI for Water Utilities Best Practices for

    Selection, Acquisition & Implementation

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    Largest investor-owned

    water services provider

    in North America

    Serves 16.2 million

    people

    Operations in 32 states

    and Canada

    7,000 employees

    308 individual service

    areas

    71,500 km (45,000 miles)

    of distribution mains

    American WaterAmerican Water

    Utility Only

    O&M Only

    Both

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    Presentation OutlinePresentation Outline

    AMI Terminology and How AMI Works

    AMI and Improving Water System

    Operations

    AMI and Improving Hydraulic Models

    AMI Fostering a Fit BetweenOperations & Models

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    AMR/AMI TerminologyAMR/AMI Terminology

    AMR - automated process that collects readings from customersmeters without directly accessing the meter and can export reads toa remote central location

    AMI (Advanced Metering Infrastructure) automated process thatcollects readings and other data, typically without going to the metersite, often two way communication to facilitate data transfer

    Ancillary devices

    Actuators - using the AMI communication network to operateequipment (e.g., customer shut-off valves)

    Sensors using AMI communication to process information frommonitors other than meters (e.g., leak detectors)

    Intelligent meters Reading devices with internal datastorage/analysis capabilities to provide information/alerts tosupersede or supplement readings

    Interval Reads - providing multiple period water usage data atpredetermined or remotely configurable time intervals withindividual collection transmissions

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    Meter

    RepeaterC

    omLink 1

    ComLink 2

    Hardware

    Application

    Software

    CISHost Controller

    First Hop (LAN) Backhaul (WAN)

    Receiver

    Encoder

    Transponder

    MIU

    Data

    Coll.Unit

    Other

    Systems

    Advanced Metering InfrastructureAdvanced Metering Infrastructure

    Other Sensor

    Encoder

    Transponder

    Intelligent

    CPU, Memory

    Meter Data

    Management

    System

    (Database)

    Actuator

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    Mesh NetworkMesh Network Architecture and SpeedArchitecture and Speed

    MIU DCU

    MIU

    MIU

    MIU

    MIU

    DCU

    DCU

    DCU

    Collector/GatewayMIU

    MIU

    MIU MIU

    MIU

    MIU

    MIUMIU

    MIUMIU

    MIU

    MIU

    Modified or partial Mesh Network

    FullMesh

    Network

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    Improving Water System OperationsImproving Water System Operations

    Meter selection and accuracy

    Non Revenue Water Evaluation (DMA)

    System Leak Monitoring

    System Backflow

    Water Quality Monitoring

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    Fixed Network Radio AMI RequirementsFixed Network Radio AMI Requirements

    Two way communication with MIU

    Synchronized time

    Programmable MIU units

    Battery Power!

    Smart MeshPhoto courtesyItron

    Photo courtesyAclara

    Photos courtesySensus

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    Meter Age/Registration ChangeMeter Age/Registration Change

    How long should meters be left in service?

    Most meters last a long time, only a few fail

    Function of: meter cost, installation cost, cost of water(&

    WW), volume passed, inflation rates, discount rate, rate of

    accuracy decline

    (Data courtesy Kansas City Water Services Dept.)

    y = -0.2654x + 101.15

    0

    20

    40

    60

    80

    100

    0.00 5.00 10.00 15.00 20.00 25.00 30.00

    Yrs in Service

    Accuracy

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    Large Meter Replacement Doubled TotalLarge Meter Replacement Doubled Total

    RegistrationRegistration

    Data courtesy San Diego Water Department

    0.0

    50.0

    100.0

    150.0

    200.0

    250.0

    300.0

    350.0

    1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43

    Pre-Exchange Actual ADC

    Post-Exchange ADC

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    AMI Can SupportAMI Can Support

    Large Meter ManagementLarge Meter Management

    Right-sizing analysis

    Right-typing analysis

    Flow profile(depends on time interval)

    -

    5,000

    10,000

    15,000

    20,000

    25,000

    30,000

    3/2/20

    09

    3/3/20

    09

    3/4/20

    09

    3/5/20

    09

    3/6/20

    09

    3/7/20

    09

    3/8/20

    09

    3/9/20

    09

    3/10/2009

    3/11/2009

    3/12/2009

    3/13/2009

    low flow

    high flow

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    District MeteringDistrict Metering

    Areas of the system receive

    water supply from limited,

    metered mains. When metered

    use (overnight flow) is

    unusually high, that DMA istargeted for a leak survey.

    Districts allow leak survey teamsDistricts allow leak survey teams

    to focus on problem areas.to focus on problem areas.

    District metering promotes stepDistrict metering promotes steptesting to find leaks.testing to find leaks.

    District metering quantifies leakDistrict metering quantifies leak

    for water audit analysis.for water audit analysis.

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    AMI Can Help Track and IdentifyAMI Can Help Track and Identify

    NonNon--Revenue WaterRevenue Water

    Controllable NRW constant level

    suggests source is leakage

    Metered Usage

    NRW

    Supply to system

    Variable NRW level suggests

    source is meter error or theft

    Metered Usage

    NRWSupply to system

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    Sensors Expand AMI ApplicabilitySensors Expand AMI Applicability

    Distribution system leak detection

    Conservation

    Backflow detection

    Automatic shutoff

    Pressure sensors

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    Using AMI for ContinuousUsing AMI for Continuous

    Acoustic Monitoring (CAM)Acoustic Monitoring (CAM) Acoustic monitoring interfaces to AMI

    systems to provide routine leak detection FCS Permalog attaches to valve nut in street,

    transmits separately from meters Gutermann Zone Scan units attach to valve

    nut, transmitter housed in valve box.Developing remote correlation capability.

    Itron MLOG units attach to service line

    Find small leaks sooner, when they areeasier to repair and can be scheduled

    Reduce crews or improve service level

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    MLOG Acoustic MonitorMLOG Acoustic Monitor

    Installed near a water meter.

    Easily strapped to service pipe ormeter

    Maintenance-free, now able tosurvive meter pit environment.

    Battery Life Radio MLOG8 yearsand Fixed Network 15 years.

    Fixed Network AMR sends data tohost on website daily. Mobile Units,a separate controller unit acquiresup to 11 days of history.

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    Permalog Acoustic MonitorPermalog Acoustic Monitor

    Installed on operating nut ofwater valves. Magnetic bottomsecures unit

    Newer model more robust forvalve box environment

    Battery Life 510 years

    Unit sends leak or no leakcondition through to network,Datamatic will send data

    For Mobile Units, a separatecontroller unit acquires data

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    StarZoneScan Acoustic MonitorStarZoneScan Acoustic Monitor

    Installed on operating nut ofwater valves. Magnetic bottom

    secures unit

    Connects directly to AMR

    Transmitter in valve box

    Battery Life 10 years

    Fixed Network AMR sends

    condition through network

    Zone Scans to be used to

    correlate leaks.

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    Fixed Network & CAMFixed Network & CAM

    Schematic courtesy of Hexagram

    WaterMeter

    American Water Computer

    WaterMeter WaterMeter

    MLOG

    CAM

    SOFTWARE

    Billing Meter reads

    MeterReads,

    MeterStatus

    Acoustic (leak) Data

    Billing, and recent Meter reads

    Selected Reports

    SelectedMeter reads

    Meter

    Transmitter

    Units

    Data

    CollectorUnits

    Acoustic(leak) Data

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    The Meter/AMR/AMI/AcousticThe Meter/AMR/AMI/Acoustic

    Monitoring Relationship MazeMonitoring Relationship MazeMeters Network AMI Acoustic Monitors

    Itron MLOG

    Permalog

    Gutermann

    Echologics

    Itron

    Datamatic

    Aclara

    Neptune

    Sensus

    Elster

    Badger

    Mueller Systems

    Metron Farnier

    KP Electronics

    Itron 2nd generation

    Metrotech

    Neptune

    Sensus

    Elster

    Badger

    Actaris

    Mueller

    Systems

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    Using Acoustic Monitors

    Deploy units about every block. Leaks are detected usually up to

    400 feet (some systems 1000 feet). Leak sound does dissipate

    over distance especially where pipe materials changes from metal

    to plastic and back.

    User detection skills improve with experience. In time, history and

    knowledge of background noise sources helps discern between

    leak and other noise.

    Pinpointing leaks normally accomplished by one technician and

    leak noise correlator in between 30-90 minutes.

    Correlators can be compromised by daytime noise. Mixed results

    from overnight correlation units.

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    How Continuous AcousticHow Continuous Acoustic

    Monitoring WorksMonitoring Works Monitor listens and identifies the minimum

    sound in intervals in early morning hours.

    The single nightly data point broken down into

    frequencies associated with leak noise and

    shows the leak noise frequencies .

    The monitor reports on highest differential

    between lowest noise displayed and highest

    overnight sound.

    The software interprets changes and magnitudeof sounds to rate the location as a possible

    source of a leak.

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    Continuous Leak Survey Data

    There is a typical brief

    initial noise peak as

    leaking pipe smoothesand moves soil away

    from pipe

    The software displays a history showing the noise level at each day.

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    Find the Leak that Never SurfacesFind the Leak that Never Surfaces

    This leak

    was

    destined to

    flow to the

    nearby river

    or into thestorm sewer

    above

    without

    coming to

    the surface

    for years.Found by

    acoustic

    monitoring

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    Initial Results 2005 487 MLOG leak detecting sensors

    were installed in Connellsville inSpring 2005.

    From June to December 2005 46

    leaks were reported in Connellsville

    (18 in 2003, 12 in 2004).

    24 of the 46 leaks were identified by

    acoustic monitors and repaired in

    advance of surfacing. Another 10

    were MLOG identified before

    surfacing but appeared before repair

    made. The remaining 12 surfacedand were repaired.

    With the reduction of blowoff flow

    and leaks, flow is consistently down

    about 255,000-285,000 gpd in 2006.

    NRW Volume Connellsville, 2006

    0

    20

    40

    60

    80

    100

    120

    140

    1/1/2006 4/1/2006 7/1/2006 10/1/2006

    annualflow(

    gpm

    )ofdetecte

    d

    leaks

    NRW volume 12 month average

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    Piloting Results Connellsville 2005Piloting Results Connellsville 2005--20082008

    200 leaks occurred during period of which154 detectable. Undetectable leaks largelydue to sudden breaks.

    Of the 154 leaks, 64 (42%) were detectedand repaired before surfacing and 31 (20%)were detected acoustically but surfacedbefore repairs were made.

    The major cause for not detecting overnightleaks (38%) is believed to be the use of

    plastic and repair clamps for ferrous pipemain repairs that lessen leak noisetransmission.

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    Evaluating the Benefits/Costs ofEvaluating the Benefits/Costs ofAMIAMI--Based CAMBased CAM

    Significant leakage and non-revenue water? Minimal payback if there are few leaks to find

    What kind of leakage? Acoustic monitoring best at finding hidden leakage

    How much are leaks costing? Beneficial if your water is expensive and/or scarce.

    Staff/crews available to pinpoint, repair promptly?MOBILE AMR/MLOG Reduction

    0.0%

    5.0%

    10.0%

    15.0%

    20.0%

    25.0%

    0.0%

    3.0%

    6.0%

    9.0%

    12.0%

    15.0%

    18.0%

    21.0%

    24.0%

    27.0%

    30.0%

    33.0%

    36.0%

    39.0%

    42.0%

    45.0%

    48.0%

    NRW change f rom MOBILE AMR

    NRW change f rom FIXED NETWORK AMR

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    INCREMENTALINCREMENTAL Benefit/Cost of AMIBenefit/Cost of AMI

    AcousticL

    eak DetectionAcousticL

    eak DetectionDirect Benefits Direct CostsImproved reduction in water losses

    Reduction in leak detection staffingand equipment

    Sensors, installation

    Additional leak detectioncrews

    Ongoing sensor repair,replacement

    Computer, software

    Indirect Benefits Indirect Costs

    Improved reduction in risk/cost ofmajor failures

    Unit repairs less costly

    Extended life of mains

    Better perception of system reliability

    Better understanding ofreplacement needs

    Additional costof digging up mains

    Additional cost ofmain and servicerepairs

    X

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    Backflow AlertsBackflow Alerts

    Water running backwards is a sign

    of poor operation, emergency or

    improper customer activity

    Intelligent meters are capturingbackflow alarms internally

    The WaterRF project

    demonstrated the feasibility of

    direct alarms to alert operators ofsystem problems

    Backflow alerts also provided

    indication of meter issue.

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    Sample dataSample data

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    Field Test ResultsField Test Results PA systemPA system

    Installed 60 backflowmeters out of 5000 meters locations strategicallyselected

    Found 13 instances of

    backflow in one year fromsix locations

    24 instances, 11locations in 2 years

    Some patterns frommain breaks

    Several locationssuggest pump surgeissues and warrantfurther investigation

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    Other Monitoring applicationsOther Monitoring applications

    Continuous WaterPressureMonitoring

    Useful method to calibrate hydraulic model

    or spot system anomalies Unexpected low pressure during high flow

    periods suggests unexpected demand(theft?) or poor hydraulic conditions (low Cfactors or closed valves)

    Unexpected low pressure during all flowconditions suggests leakage.

    Could place on hydrants and equip withalarms to spot authorized and unauthorizedhydrant use

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    Other Monitoring applicationsOther Monitoring applications

    Water Temperature Monitoring

    Changes in temperature (associated with surface water supplies in

    temperate climates) may be a trigger for water main failures

    Abnormal changes in temperature may indicate higher flow into an

    area or water quality issue.

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    Early warning could avoid or mitigate impact of such attacks

    Water Quality Monitoring andWater Quality Monitoring and

    Drinking Water SecurityDrinking Water Security Monitoring as a precaution to threats

    Intentional:

    Physical- (i.e. arson, cyber-attack, sabotage, terrorism, vandalism)

    Psychological- (i.e. hoaxes, incitement of panic, misinformation)

    Unintentional:

    Intrinsic system failure- Computer and system component failures

    Cascading effect failures- Source water contamination from chemical

    spills, power loss

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    Deploying Water Quality MonitorsDeploying Water Quality Monitors

    What parameters to monitor

    Types of monitors

    - Contaminant detection,

    communications & reliability

    On-line data management (alarms)

    Selecting sites for sensor deployment

    Cost estimates for sensor deployment

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    MultiMulti--parameter Water Quality Monitorsparameter Water Quality Monitors

    Probe SystemsProbe Systems

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    SensorSensor ReliabilityReliability

    0

    10

    20

    30

    40

    50

    60

    70

    80

    90100

    Temp

    (212,846)

    SC

    (212,778)

    Chlorine

    (110,135)

    pH

    (212,846)

    ORP

    (150,468)

    DO

    (132,308)

    Turbidity

    (132,308)

    Sensor(number of measurements)

    PercentAd

    justment Uncorrected

    Corrected

    (5%-25%)

    Deleted

    (>25%)

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    Making Sense of SensorsMaking Sense of Sensors

    Determining anomalies (alarms) from WQ data:

    Need to identify baseline water quality information &

    understand sensitivity

    Have sound sensor QC to determine performance issues

    Ascertain impact of environmental or operational

    parameters on baseline

    Define degree of deviations from baseline that would

    constitute an alarm

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    SensorLocation

    Cost of Units forces optimization

    Contaminant concentration

    Injection site

    Duration (or rate) of injection

    Exposure

    All non-zero demand nodes

    assumed to be equally

    vulnerable to introduction of

    the biological or chemical

    contaminants.

    Time delay from detection

    to implementation of a

    mitigation response

    assumed to be zero.Practical LocationsOptimal Locations

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    Can be operated by fixed

    network and mobile AMI

    Open, closed and trickle

    position

    Self-exercising

    Issues with installation,

    regulations, cost.

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    Shutoff Valve Economics

    High cost to install

    throughout a system Units are expensive

    Risk of vandalism Cost to adjust plumbing

    Control units have cost

    Where is the payback

    Potentially useful for

    property transfers, vacationproperties, collections,

    multiple feed customers.

    TRANSCEIVER

    WATER METERWATER VALVE

    PORTABLE

    TRANSCEIVER

    I-PHONE

    PORTABLE UNIT

    WATER METERWATER VALVE

    WATER METERWATER VALVE

    WATER METERWATER VALVE

    TRANSCEIVER

    WATER METERWATER VALVE

    PORTABLE

    TRANSCEIVER

    I-PHONE

    PORTABLE UNIT

    WATER METERWATER VALVE

    WATER METERWATER VALVE

    WATER METERWATER VALVE

    TRANSCEIVER

    WATER METERWATER VALVE

    WATER METERWATER VALVE

    PORTABLE

    TRANSCEIVER

    I-PHONE

    PORTABLE

    TRANSCEIVER

    PORTABLE

    TRANSCEIVER

    I-PHONE

    I-PHONE

    PORTABLE UNIT

    WATER METERWATER VALVE

    WATER METERWATER VALVE

    WATER METERWATER VALVE

    WATER METERWATER VALVE

    WATER METERWATER VALVE

    WATER METERWATER VALVE

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    AMI Can Improve Hydraulic ModelsAMI Can Improve Hydraulic Models

    Demand analysis

    Pressure Monitoring

    AMI Fostering the Merger of Model & OpsAMI Fostering the Merger of Model & Ops

    System Anamolies

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    Hydraulic Models and DemandHydraulic Models and Demand

    Customer accounts can be assigned by code to

    nodes in model and hourly interval data can be

    derived by AMI and incorporated

    Average day

    Peak day

    Variations for temperature/season

    Use in a neighborhood can be assigned for

    projecting growth

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    Pressure MonitoringPressure Monitoring

    System pressures can be gathered from

    field monitors to find anomalies.

    Low pressure regardless of demand suggestscontinuous flow (leakage)

    Low pressure that follows high demand

    suggests closed valves, lowerC valves in pipes

    Sudden drops in pressures at some sites (like

    hydrants may help identify illegal water use

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    Ultimate ModelingUltimate Modeling

    Pressure and use can follow predictable patternsdepending on day of week, temperature and recentprecipitation.

    Imagine dialing into model these parameters andobtaining predicted levels of pressure and flow andcomparing to field data.

    Sudden deviations from model can be used to track

    leaks, maintenance activities (flushing) and otherunusual events.

    Impacts of new mains, pump changes can beevaluated and model recalibrated.

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    Questions

    Dave Hughes

    [email protected]

    856 346 8320

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    AMR/AMI Technology Risk ManagementAMR/AMI Technology Risk Management

    Technical obsolescence

    Lack of standards

    Lack of interoperability

    Application and third party software

    Battery life

    Excessive failure rates; system failures, product recalls

    Radio frequency incursion

    Programming errors