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QCC Essensial, An Implementation of
Strategic People Development Management
Siswijono
Forum Manajemen, TKMPN XXI – Padang 29 November 2017
QCC for business 2 Siswijono
2011 2011 : Director - MTM 2013 : President Director - MTM
2010 Division Head – OMCD TPS Jishuken Activity and Training for TMMIN Plant and
Indonesia Automotive Suppliers
2004 Division Head – Packing and Vanning 1. GPEC Prepare capability organization by strengthening SGA and QCC
2. Moving Out Packing Karawang to Sunter
3. Establish SGA Level
2000 Dept. Head – Stamping Production Increase productivity (Up to 15%) and introduce “Abnormality Management” to all Supervisor
1998
Dept. Head – Krw. Plant Maintenance Stamping, Welding, Painting, Assembly, Maintenance and Utility
1989 JOINT to
SISWIJONO HP : 0812 1055 908 Email : [email protected]
CAREER
2016
COO - AWP President Director - API
QCC for business 3 Siswijono
IV. Phase Improvement / KAIZEN
III. Potential Improvement
V. Continuous Improvement
II. Business Pressure
I. QCC introduction
CONTENT
QCC for business 4 Siswijono
QCC Introduction
Business Pressure
Potential Improvement
Phase Improvement
• Untuk Improvement.....?
• ....................???
• Untuk ikut Konvensi....?
• Untuk pemenuhan KPI Coy....?
• Perintah Atasan.....?
• Memperbaiki diri sendiri...?
• ....................???
Continuous Improvement
QCC for business 5 Siswijono
❶ Currency
❷ TAX Increase
❸ Energy Price Increase
❹ Vendor Price Increase
❺ Material Price Increase
❻ MEA / AFTA
❼ FDI (Foreign Direct Investment)
• Salary Increase
❽ Technology Change
• Productivity Decrease
QCC Introduction
Business Pressure
Potential Improvement
Phase Improvement
External :
Internal :
Continuous Improvement
QCC for business 6 Siswijono
❶ PROFIT DECREASE
❷ PROFIT LOSS
❸ BUSINESS LOSS
Resistance Resistance QCC Introduction
Business Pressure
Potential Improvement
Phase Improvement
Continuous Improvement
QCC for business 7 Siswijono
0%
20%
40%
60%
80%
100%
Year Year +1 Year +2
CO
ST
PRICE
① Profit Decrease PROFIT
DECREASE
QCC Introduction
Business Pressure
Potential Improvement
Phase Improvement
Continuous Improvement
QCC for business 8 Siswijono
0%
20%
40%
60%
80%
100%
Year Year +1 Year +2
CO
ST
Mat'l Labor FOH
COMPETITOR
② Profit Loss PROFIT
LOSS
PRICE
QCC Introduction
Business Pressure
Potential Improvement
Phase Improvement
Continuous Improvement
QCC for business 9 Siswijono
QCC Introduction
Business Pressure
Potential Improvement
Phase Improvement
Continuous Improvement
QCC for business 10 Siswijono
Business Pressure are given
“UNCONTROLLED”
Direct Impact to the Business
QCC Introduction
Business Pressure
Potential Improvement
Phase Improvement
Continuous Improvement
QCC for business 11 Siswijono
RESOURCES PROCESS OUTPUT (PRODUCT)
Non Added Value (TIMWOOD)
WASTE MAN
MACHINE
MATERIAL
METHOD
Transportation
Inventory
Motion
Waiting
Over Production
Over Processing
Defects
MUDA
QCC Introduction
Business Pressure
Potential Improvement
Phase Improvement
Continuous Improvement
QCC for business 12 Siswijono
ATPM 1st Tier 2nd Tier 3rd Tier
MUDA potentially occur every company
QCC Introduction
Business Pressure
Potential Improvement
Phase Improvement
Continuous Improvement
QCC for business 13 Siswijono
WASTE occurs every where, can be controlled 100%
Change Non Value Added to Value Added
Direct Impact to the Business
QCC Introduction
Business Pressure
Potential Improvement
Phase Improvement
Continuous Improvement
QCC for business 14 Siswijono
QCC Introduction
Business Pressure
Potential Improvement
Phase Improvement
Continuous Improvement
QCC for business 15 Siswijono
Potential PROBLEM
Actual PROBLEM can see immediately
PROBLEM already occur, but to observe
need “something”
QCC Introduction
Business Pressure
Potential Improvement
Phase Improvement
Continuous Improvement
QCC for business 16 Siswijono
PERFORMANCE
INCREASE PROBLEM ANALYSIS IMPROVE
QCC Introduction
Business Pressure
Potential Improvement
Phase Improvement
Continuous Improvement
QCC for business 17 Siswijono
To FIND the Problem, Paradigm or Mindset
should be shifted
QCC Introduction
Business Pressure
Potential Improvement
Phase Improvement
Continuous Improvement
QCC for business 18 Siswijono
A
B C
BUSINESS COMPETITION
to Be a Winner… What Should We Do ???
Company
Company Company
QCC Introduction
Business Pressure
Potential Improvement
Phase Improvement
Continuous Improvement
QCC for business 19 Siswijono
to Be a WINNER
Goods QUALITY Goods Delivery COST Competitieveness Customers Satisfaction Goods Communication Goods Technology etc
PEOPLE Capability
QCC Introduction
Business Pressure
Potential Improvement
Phase Improvement
Continuous Improvement
QCC for business 20 Siswijono
COMPETENCY COMPETITION
① KNOWLEDGE
② SKILL
③ ATTITUDE
Human is The
Most Importance Resources
QCC Introduction
Business Pressure
Potential Improvement
Phase Improvement
Continuous Improvement
QCC for business 21 Siswijono
QCC Introduction
Business Pressure
Potential Improvement
Phase Improvement
Continuous Improvement
QCC for business 22 Siswijono
Development
or
QCC Introduction
Business Pressure
Potential Improvement
Phase Improvement
Continuous Improvement
QCC for business 23 Siswijono
If an egg is broken by an outside force, the LIFE is END
If an egg is broken by an inside force, the LIFE is BEGINS
Inside FORCE
Outside FORCE
Great Things Happen From INSIDE
DRIVER
QCC Introduction
Business Pressure
Potential Improvement
Phase Improvement
Continuous Improvement
QCC for business 24 Siswijono
Kehidupan Dimulai PRINSIP seorang DRIVER 1. INITIATIVE
2. SERVE (Melayani)
3. NAVIGATION
4. RESPONSIBLE
- Bekerja tanpa banyak perintah - Berani mengambil langkah yang berisiko - Responsif dan cepat membaca gejala
Orang yang selalu berpikir tentang orang lain : mau mendengar, mampu memahami, peduli dan selalu berempati
Memiliki Keterampilan membawa gerbong ke tujuan dan tahu arah yang benar
Tidak menyalahkan orang lain (blame others), tidak berbelit-belit dan tidak menutupi kesalahan diri sendiri.
Karakter & Mentalitas - Sangat tidak puas dengan keadaan sekarang (status quo) - Menyukai tantangan baru - Mengexploitasi peluang-peluang baru - Memecahkan masalah bersama, menginspirasi orang lain - Bekerja dengan HATI, mencintai sesama, menjaga
hubungan baik dan memiliki kepedulian - Memimpin dengan pertanyaan dan memperbaiki cara
berpikir - Memberikan arah jalan yang jelas dan merangkul orang-
orang yang berbeda paham - Berani melakukan kesalahan kecil dan berani mengambil
resiko yang terukur - Sangat mencintai perubahan, selalu rendah hati dan penuh
dengan empati - Dikendalikan oleh Creative Thingking - Selalu belajar tentang hal hal baru
INVESTASI seorang DRIVER • Self Discipline (Disiplin Diri)
• Menghadapi resiko • Play to WIN (Bermain untuk menang)
• Kekuatan berpikir Simple. • Critical & Creative Thingking (2C)
• Mindset yang tumbuh
- QCC - SS - Core Value - Job Assignment - Job Rotation - 5-R - SW - Jishuken, etc
TELOR DRIVER (Poros Penggerak)
- Sangat tidak puas dengan keadaan sekarang (status quo)
- Mengexploitasi peluang-peluang baru
- Sangat mencintai perubahan, selalu rendah hati dan penuh dengan empati
- Selalu belajar tentang hal hal baru
QCC Introduction
Business Pressure
Potential Improvement
Phase Improvement
Continuous Improvement
Step Activities Hard Skill Soft Skill
2 Set Target * Analyze * Analyze
* Information Gathering
* Discuss * Leadership * Social •Spirit
* Communication Skill * Emotional * Intellectual * Team Work * Aesthetical
6 Problem
Solving
* Analyze * Analyze
* Information Gathering
* Discuss * Leadership * Social * Spirit
* Communication Skill * Emotional * Intellectual
* Team Work * Aesthetical
* Improvement
8 Next
Theme Plan
* Analyze * Analyze
* Information Gathering
* Discuss * Leadership * Social * Spirit * Communication Skill * Emotional * Intellectual * Team Work * Aesthetical
1 Set Theme
* Analyze * Analyze * Intellectual
~ Collect data * Information Gathering
~ Analyze Current Condition
~ Compare target Vs Current Condition
~ Find the real problem
* Discuss * Leadership * Social * Spirit
* Communication Skill * Emotional * Intellectual
* Team Work * Aesthetical
3 Current
Condition
* Analyze * Analyze
* Information Gathering
* Discuss * Leadership * Social * Spirit
* Communication Skill * Emotional * Intellectual
* Team Work * Aesthetical
4 Potential
Problem
* Analyze * Analyze
* Information Gathering
* Discuss * Leadership * Social * Spirit
* Communication Skill * Emotional * Intellectual
* Team Work * Aesthetical
5 Problem
Solving Plan
* Analyze * Analyze
* Information Gathering
* Discuss * Leadership * Social * Spirit
* Communication Skill * Emotional * Intellectual
* Team Work * Aesthetical
7 Evaluate * Analyze * Analyze * Information Gathering
* Discuss * Leadership * Social * Spirit
* Communication Skill * Emotional * Intellectual
* Team Work * Aesthetical
QCC ACTIVITIES
* Intellectual
Step Activities Hard Skill Soft Skill
1 Set Theme
* Intellectual * Analyze
* Information Gathering
* Analyze
~ Collect data
~ Analyze Current Condition
~ Compare target Vs Current Condition
~ Find the real problem
* Discuss * Leadership * Communication Skill * Team Work
* Social * Spirit * Emotional * Intellectual * Aesthetical
QCC ACTIVITIES
QCC Introduction
Business Pressure
Potential Improvement
Phase Improvement
Continuous Improvement
2 Set Target
* Analyze
* Social * Spirit * Emotional * Intellectual * Aesthetical
* Discuss * Leadership * Communication Skill * Team Work
* Analyze
* Information Gathering
* Intellectual
QCC for business 27 Siswijono
People Capability is the KEY of Sustainable Improvement
QCC Introduction
Business Pressure
Potential Improvement
Phase Improvement
Continuous Improvement
QCC & SS one of Tools to INCREASE People Capability
QCC for business 28 Siswijono
SUPERVISOR
Improve the vitality of the people and organization
Strong workplace structure/built in quality with ownership
VALUE Trustworthy & Reliable, Customer Focus, Passion for Execellent, Teamwork
QCC Acitivity
Communication through
total participation
Solve Workplace Problems Present/share activity
achievements
Communication between
Superior –Subordinate
Senior - Junior
Kaizen activities Proposal of Kaizen
achievement
SS Acitivity
Activities by Promoters/Supporters (Commitee) (develop the environment, raise awareness, instruct and develop knowledge/skills)
Growth of Individuals – Kaizen ability/skill/leadership/pride/sense of achievement
Positive Workplace - Teamwork/communication/mutual trust/respect/comfortable environment
HOW TO BUILT QCC & SS ACTIVITIES
MANAGERS
TOP
QCC for business 29 Siswijono
QCC Introduction
Business Pressure
Potential Improvement
Quality Control Circle (QCC) membangun partisipasi dan menumbuhkan
SIKAP MENTAL POSITIF (behavior) serta KOMPETENSI karyawan
Top Mangement
Manager & Supervisor
All Employee
- Komitmen Top Level - Komite QCC - Reward
- Advisor/Fasilitator - Juri - Trainer - Pengembangan Partisipan - Genba
- Leader Circle - Partisipan
Finding Potential Improvement
Improvement
Standarization
P D C A
8 Step
7 Tools
Keterlibatan Tools Improvement Line/proses
Phase Improvement
Continuous Improvement