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An Internship Experience Natalia Espino Summer 2013

An Internship Experienceengineering.utep.edu/nsfstem/docs/InternshipExperience.pdfCUSTOMER PERSPECTIVE Customer Satisfaction ORGANIZATIONAL PERSPECI'IVE Employee Vitality Process Improvement

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Page 1: An Internship Experienceengineering.utep.edu/nsfstem/docs/InternshipExperience.pdfCUSTOMER PERSPECTIVE Customer Satisfaction ORGANIZATIONAL PERSPECI'IVE Employee Vitality Process Improvement

An Internship Experience Natalia Espino Summer 2013

Page 2: An Internship Experienceengineering.utep.edu/nsfstem/docs/InternshipExperience.pdfCUSTOMER PERSPECTIVE Customer Satisfaction ORGANIZATIONAL PERSPECI'IVE Employee Vitality Process Improvement

The Process…

Lockheed Martin Aeronautics Company

Apply

Interview

Job Offer

Pre-employment screening

Benefits

Salary

Housing Bonus

9/80 schedule (Flex time)

Medical Services

Page 3: An Internship Experienceengineering.utep.edu/nsfstem/docs/InternshipExperience.pdfCUSTOMER PERSPECTIVE Customer Satisfaction ORGANIZATIONAL PERSPECI'IVE Employee Vitality Process Improvement

Quality Engineer (Wing and Final Assembly)

New vocabulary

Calendar, calls & e-mail

Meetings

Interdisciplinary

13,000 Employees

A mile of production line

Very complex product

Understand impact

Page 4: An Internship Experienceengineering.utep.edu/nsfstem/docs/InternshipExperience.pdfCUSTOMER PERSPECTIVE Customer Satisfaction ORGANIZATIONAL PERSPECI'IVE Employee Vitality Process Improvement

Review Quality Documents

Data Diagnosis

Artifacts

Create Quality Issues

Identify Root Causes

Put CA in place

Work with suppliers’ quality

Suppliers Rating

Charge Non-Conformances

Attend meetings

CAB

Quality

Projects

Project Leader

Communication channel

Inspection

Production (Mechanics)

Engineering

Production Walks

Quality Engineer (Wing and Final Assembly)

Page 5: An Internship Experienceengineering.utep.edu/nsfstem/docs/InternshipExperience.pdfCUSTOMER PERSPECTIVE Customer Satisfaction ORGANIZATIONAL PERSPECI'IVE Employee Vitality Process Improvement

Interns Life

LMents

LMRA

Interns Social Group

Social Service

Interns Executive Engagements

Mentorship Program

Page 6: An Internship Experienceengineering.utep.edu/nsfstem/docs/InternshipExperience.pdfCUSTOMER PERSPECTIVE Customer Satisfaction ORGANIZATIONAL PERSPECI'IVE Employee Vitality Process Improvement

Internship Challenges/Impact

Personal Generation Gap

Cultural change

Pilots

Family Support

Professional Engineer-Mechanic Relationship

Interdisciplinary Teams

Job Offer

Educational MSTDi Class

Thesis Topic

Ph.D. opportunity

Page 7: An Internship Experienceengineering.utep.edu/nsfstem/docs/InternshipExperience.pdfCUSTOMER PERSPECTIVE Customer Satisfaction ORGANIZATIONAL PERSPECI'IVE Employee Vitality Process Improvement
Page 8: An Internship Experienceengineering.utep.edu/nsfstem/docs/InternshipExperience.pdfCUSTOMER PERSPECTIVE Customer Satisfaction ORGANIZATIONAL PERSPECI'IVE Employee Vitality Process Improvement