ANIL CHOUDHARYP h o n e : + 9 1 9 9 3 0 6 8 8 4 0 5 / + 9 1 9 0 0 4 5 9 1 2 4 3

E - M a i l : anilkc2882@gmail.com

Senior Management ProfessionalIT Project Management ~ Service Delivery Management

Extensive experience in executing and implementing full life-cycle IT projects; ramping-up projects within time, budget & quality parameters, as per project management & best practice guidelines

Preferred Industry: Information Technology, Business Process OutsourcingPreferred Location: Hyderabad, Mumbai, Pune, Bangalore

Profile Summary

A keen strategist & thorough implementer with over 11 years of experience in delivery management focusing on maximizing customer satisfaction, process compliance & quality; comprehensive experience in leading all teams & multiple projects

Currently working with Wipro Technology Ltd., Mumbai as Project Manager An ambassador of change with the merit of successful business process re-structuring, implementation of business solutions in

organizations through thought leadership and technical expertise Certified auditor with notable success in directing a broad range of corporate IT initiatives and enabling various programs

align to ISO/IEC 20000:2005, ISO/IEC 27001 compliance needs Extensive knowledge in Project Management, ITIL Process, Server Administration, Network Configuration, DHCP Server

and Altris Server with CISCO Equipment (Router & Switches) & Network Monitoring Tools Forward-focused Relationship Manager with expertise in concepts of end-to-end project planning & implementation from

scope management, activity sequencing, effort & cost estimation, risk analysis, quality management in line with guidelines Excellent management skills, capable of leading & motivating individuals to maximize levels of productivity; knack for

motivating large workforce for exceeding customer expectations in delivery of committed services

~ IT Help Desk Operation Management ~ IT Operation Management ~ IT Service Delivery~ Infrastructure Project Delivery ~ System & Network Management ~ Client Servicing ~ Strategic Implementation ~ Offshore/Onshore Team Management ~SOP/SLA Management~Incident Management ~Problem Management ~Service Desk Management

Received Appreciation Letter from Allied Digital in 2009 and Airtel in 2015 for best IT support during project implementation Recognized with Best Site Award from IBM as Site Manager in Indore in 2009 Recipient of awards such as 2016 (JnJ) and 2016 (HPS) from Wipro Operation for project implementation for a large program

2016

Since Jun’11 with Wipro Technology Ltd., Mumbai Growth Path:Jun’11 – Mar’15 Service Desk ManagerMar’15 – May’16 IT Operation Manager – TechnologySince May’16 Project Manager

Jul’09 – May’11 with Allied Digital Services Ltd., Indore as IT Site – In-charge (Site Manager)Aug’07 – Jul’09 with Precision Techserve Pvt. Ltd., Chennai/Indore as Shift Manager Technology

Jan’07 – Jul’07 with Sip2save Telecom Pvt. Ltd., Indore as System Engineer-Technical SupportNov’05 – Dec’06 with Kalpataru Computers, Indore as Field Engineer-Technology

Role: Collaborating with client representative and providing reports/updates to top-tier client executives (including CIOs), and

establish, strengthen, and manage relationships with internal and external customers Coordinating as SPOC person on site and coordination with Project/Transition/ Release/ Implementation Team and ensuring

no deviation for audit for point of view

Key Skills

Work Experience

Notable Accomplishments Across the Career

Working with a diverse set of stakeholders (Business Units, Trading Partners, Functional Groups, Consultants, Vendors & External Agencies) on matters relating to systems for establishing, implementing & improving infrastructure solutions

Planning project activities which involves scoping, estimation, tracking, change management, delivery management and post implementation support

Monitoring offshore delivery management for technical deliverables of concurrent projects, understanding client needs, requirements & expectations and devising solutions accordingly

Implementing project plans within pre-set budgets & deadlines and defining best practices for project support & documentation Mapping requirements as well as providing them best solutions involving definition of scope of project & finalization of project

requirements; meeting deadlines without compromising quality norms and adhering to SLA Conducting stakeholder analysis to get required information, planning communication with stakeholders, build positive

relationships with stakeholders by appropriately managing their expectations and agreed objectives Tracking complete P&L activities of the business unit delivering asset management, capital projects and maintenance services

to internal and external clients Managing live portfolios as well as provided advice to a range of clients on strategic asset allocation, portfolio construction and

manager selection Ensuring that new services are delivered as per defined levels of quality, time & within budget, as per program plan and

program governance arrangements Mapping business requirements and ensuring high order of satisfaction by achieving delivery & service quality norms;

attending to clients’ business problems, providing solutions & undertaking cost effective steps for effectively resolving them

MBA (Information Technology) from Sikkim Manipal University in 2012 B.Com. from Dr. Hari Singh Gour University, Sagar in 2004Other Courses: Certification Course in Hardware/Networking from Jetking Institute, Indore in 2006 P.G. Diploma (Computer Applications) from Hi-Tech Institute of Engineering & Technology in 2006

Networking/Hardware Skills: Ethernet Remote Connectivity, Network Security TCP/IP Services, Testing/ Troubleshooting Networks, Client-server Systems

Operating Systems: DOS, Windows 98/2000/XP/2003/2008 Server, Linux Languages: C, C++Utilities: MS-Word, MS-Excel, MS-PowerPoint, Internet Explorer, Outlook Explorer Accounting Package: Tally 7.2System Center Configuration Manager

Microsoft Certified Professional (MCP) (70-290) ID IS:6754115 Cisco Certified Network Associate (CCNA) (640-801) ID :CSCO11195286 Cisco Certified Network Professional (CCNP) (642.901) Building Scalable Cisco Internetwork 2010 ITIL 2011 (Foundation) Certified on ITSM ITSM Certified Building Scalable Cisco Internetwork Incident Management & Problem Management Training Assets Management & Configuration Management Database Training First Time Leadership Program (FLP-2013) People Management Training from SGM Institute, Indore in 2009 Softskill Training from Allied Digital Service Ltd., Indore in 2009 Business Etiquette - 2014 Lean Quality Teaming - 2015 PMP Training - 2016

Date of Birth: 28th August 1982Languages Known: English & HindiMailing Address: Plot No. - 54, Sector 19/20, Sai Bhakti, Room No. - 102, Fanaspada (Belapur), Thane – 400614,

Maharashtra

Education

IT Skills

Personal Details

Trainings and Certifications

Permanent Address: Qtr. No. - 945, Hospital Colony, Patherkar (WCL), Pathakheda, Betul - 460449

Project: UHG Location: Atlanta USATeam Size: 4-5Period: Since Nov’16

Description: Provided client application access through MPLS delivery

Project: GAGFA, Cebu, PhilippinesTeam Size: 7-8Location: PhilippinesPeriod: Since Jan’17

Description:128 seats ramp up with client amplification access over the internetLoB- Dupay implementation

Project: MicrosoftTeam Size: 7-8Location: Navi Mumbai, BelapurPeriod: Since Dec’16

Description: 50 seats ramp up and provided client application over the internet

Project: SensisClient: SensisLocation: PuneTeam sixe: 7-8Duration: Jan’17

Description: 120 ramp up and internet bandwidth up gradation

Project: Voda MPLS MigrationLocation: Chennai, DelhiTeam: 7-8Duration: 2 weeks

Description: Vodafone MPLS migration and provided the client application access in new MPLS

Project: City Client: City BankLocation: Navi Mumbai, AiroleTeam: 12-13Duration: 3-4 months

Description: 100 seats ramp up including MPLS bandwidth up gradation

Project: Health Plan ServiceClient: Health Plan ServiceTeam: 12 – 13Location: Chennai, Navi MumbaiDuration:4 months

Description: Deployment of 50 seats in Chennai and 200 seats in Airole with MPLS connectivity establishment

Project: Johnsons and JohnsonsClient: Johnsons and JohnsonsLocation: Bucharest, Timisoara, Dalian -China, Curitiba, PuneTeam Size: 12Duration: 4 months

Description: Implementation of 50 seats across the globe and provided the client application over the internet

Project: IT Set-up at Wipro Airoli ( Testra- 200 Seats, Cigna TTK-55 Seats, Covidian- 20 Seats and Airtel -250 Seats)Client: Testra, Airtel, Covidian, Cigna TTK , Navi Mumbai (Airoli)Duration: 4 monthsTeam Size: 43 Environment: Win 2k8/7/HP/Dell/Wipro Desktops, Servers, SCCM, Mac Afee Antivirus Client, Network Printer

Description: International BPO set-up about 500 seats ramp up and 300 seats up-gradation with new platforms OS win 7.

Project: IT Help Desk UpgradeClient: Microsoft, Navi Mumbai (Belapur)Duration: 2 monthsTeam Size: 41 Environment: Win 2k8/7/HP/Dell/Wipro Desktops, Servers, SCCM, SCPM Client, Network Printer

Description: International BPO set-up about 500 seats ramp up and 300 seats up-gradation with new platforms OS win 7.

Project: Managed Services (ITeS) MigrationClient: United Health Group, Navi Mumbai (Airoli)Duration: 2 monthsTeam Size: 41 Environment: WIN XP/Wipro Desktop, Citrix, Network Printer

Description: International BPO set-up about 450 seat migrated to Belapur to Airoli in Mumbai.

Project: Office Migration (ITeS)Client: ICICI (Firstsource Pvt. Ltd.), IndoreDuration: 3 monthsTeam Size: 5 Environment: WIN XP/Neoware Thin Client/Network Printer/VDI (Virtual Desktop)/Laptop/HP, IBM, Dell

Description: BPO set-up process migrated from Bangalore to Indore 250 sets ramp up was done successfully.

Annexure

DesktopProject: BPO set-up migrationClient: Airtel (Firstsource Pvt. Ltd.), IndoreDuration: 3 monthsTeam Size: 12 Environment: WIN XP/HP Thin Client/Network Printer Configuration/VDI (Virtual Desktop/Laptop/HP Desktops/Server 2k3/DHCP, File Server Installation and Altris Server in 2k Platforms for Image Ghosting

Description: BPO set-up process migrated from Mumbai to Indore for whole set-up 250 seats ramp up.

Project: IT Set-up at Wipro Airoli ( Testra- 200 Seats, Cigna TTK-55 Seats, Covidian- 20 Seats and Airtel -250 Seats)Client: Testra, Airtel, Covidian, Cigna TTK , Navi Mumbai (Airoli)Duration: 4 monthsTeam Size: 43 Environment: Win 2k8/7/HP/Dell/Wipro Desktops, Servers, SCCM, Mac Afee Antivirus Client, Network Printer

Description: International BPO set-up about 500 seats ramp up and 300 seats upgradation with new platforms OS win 7.

Project: IT Help Desk UpgradeClient: Microsoft, Navi Mumbai (Belapur)Duration: 2 monthsTeam Size: 41 Environment: Win 2k8/7/HP/Dell/Wipro Desktops, Servers, SCCM, SCPM Client, Network Printer

Description: International BPO set-up about 500 seats ramp up and 300 seats upgradation with new platforms OS win 7.

Project: Managed Services (ITeS) MigrationClient: United Health Group, Navi Mumbai (Airoli)Duration: 2 monthsTeam Size: 41 Environment: WIN XP/Wipro Desktop, Citrix, Network Printer

Description: International BPO set-up about 450 seat migrated to Belapur to Airoli in Mumbai.

Project: Office Migration (ITeS)Client: ICICI (Firstsource Pvt. Ltd.), IndoreDuration: 3 monthsTeam Size: 5 Environment: WIN XP/Neoware Thin Client/Network Printer/VDI (Virtual Desktop)/Laptop/HP, IBM, Dell Desktop

Description: BPO set-up process migrated from Bangalore to Indore 250 sets ramp up was done successfully.

Project: BPO set-up migrationClient: Airtel (Firstsource Pvt. Ltd.), IndoreDuration: 3 monthsTeam Size: 12 Environment: WIN XP/HP Thin Client/Network Printer Configuration/VDI (Virtual Desktop/Laptop/HP Desktops/Server 2k3/DHCP, File Server Installation and Altris Server in 2k Platforms for Image Ghosting

Description: BPO set-up process migrated from Mumbai to Indore for whole set-up 250 seats ramp up.