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Amanda Payne 2768 Cedar Key Drive • Lake Orion, MI 48360
[email protected] • (248) 807-0532
Results orientated, committed leader with a proven record of successfully achieving departmental goals, both individually and
as a team leader. Experienced in project management, customer service, account development, and department planning and
execution. Background in sales coupled with strong interpersonal skills, including demonstrated listening and influencing
skills. Able to manage shifting priorities and multiple projects, pay close attention to detail, and provide excellent follow-
through.
Professional Experience
ITT Technical Institute - Swartz Creek, MI November 2010-Present
Director of Career Services December 2013-Present
Career Services Specialist January 2012-December 2013
Manage the staff and daily operations of the Career Services Department
Track statistics and create weekly reports for the entire Career Services team on attempted employer contacts, job
orders, interviews, and new hires
Responsible for creating initiatives, tracking progress, and providing team coaching and mentoring
Strategize long-term growth and reinforced planned objectives as part of the campus management team
Build effective relationships with local and regional corporations, organizations and community partners to identify
employment opportunities and to promote the school’s qualified students and graduates
Conduct professional sales presentations about career services and the college to employers
Provide career coaching and training, including seminars and workshops on interviewing techniques, salary
negotiation, resumes and other job search skills
Coordinate student activities and employer events, including three separate career fairs, resulting in multiple job orders,
interviews and employments
Work closely with academic staff to deliver career services information to students and graduates and prepare students
for their job search
Help coordinate bi-annual Program Advisory Committee meetings, an integral part of ITT Tech’s curriculum
development process, in which each business contact provides business and industry recommendations to the
curriculum development department with respect to program learning outcomes, course objectives, equipment and
software
Improved graduate employment rate over 36% and graduate salary over 22% over the last year by effective project
management, sales, employer networking and student relations
Ranked number three out of 140 campuses in June 2015 based on employment rates and graduate salary improvement
Developed thousands of job leads at numerous companies and organizations including General Motors, Gentex,
Hewlett Packard, Valeo, Anthelio Healthcare, Diplomat Pharmacy, Frankenmuth Insurance, Alro Steel, Magna, the
State of Michigan, Jabil, Consumers Energy, Nexteer, Stat EMS, Bekum, Trescal, TRW, Quicken Loans, The Palace,
LG Chem, Ricoh, Charter Communications, AT&T, MSX International, Dart Container, Jacobs Technology and
Relume Technologies
Maintain and add to CRM database consisting of more than 3000 companies, employer contacts, graduates and students
Increased internship initiation by 25% and completion by 7%
Recruiting Representative November 2010-January 2012
Conducted face-to-face interviews, telephone interviews and sent out e-mail correspondence to identify high school and
adult student prospects and determined their educational needs, concerns and interests
Counseled students regarding career choices, employment opportunities available for specific programs of study and
helped to successfully match prospective students to programs of study that match their specific skill sets, interests and
goals
Responsible for facilitating orientation and registration day activities
Closely assisted and mentored students through the admissions process
Communicated approved presentations to promote programs to prospective students
Actively generated referral business to help maintain company goals
Participated in school retention efforts by maintaining productive contact with active students through graduation
Participated in special recruiting promotional activities
Amanda Payne 2768 Cedar Key Drive • Lake Orion, MI 48360
[email protected] • (248) 807-0532
Comerica Bank – Farmington Hills, MI October 2009-November 2010
Personal Banker
Initiated sales presentations and cross sold a variety of products to meet quarterly sales goals
Managed a portfolio of 100 customers, making sure all needs and concerns were met and addressed
Processed various banking transactions and opened new accounts
Promoted Comerica’s products in a variety of ways including canvassing businesses in person, loud speaker
announcements, calling current customers and setting up tables at events to provide information and educate
customers and potential customers
Statewide Insurance Agency of Michigan, Inc. - Portage, MI/Columbia, SC January 2008-October 2009
Sales Agent
Managed my own off-site office, organizing and prioritizing tasks
Promoted products from major insurance companies (e.g., AARP, Blue Cross Blue Shield, Humana, United
Healthcare) as an independent insurance agent
Utilized cost benefit analysis to evaluate complex medical coverage alternatives that achieved the best solution for
clients
Made 400 cold calls weekly to prospective clients, developing my own network of clients and referrals
TAC Automotive - Bloomfield Hills, MI May 2007-February 2008
Human Resources Representative
Functioned as the liaison between contractors and Accounts Managers for the Chrysler account and other automotive
manufacturers
Ensured compliance with Federal, State and local employment laws and regulations
Organized and maintained information in PeopleSoft
Answered contractor questions regarding pay, benefits, time away from work, worker’s compensation, etc.
Increased contractor satisfaction as measured by monthly surveys by 4%
Submitted daily business practice changes which were utilized by the company
Updated all contactor information in PeopleSoft enabling much quicker response times
Went on-site to various Chrysler buildings and facilities weekly
Stayed current with employment laws and regulations
Coordinated contractor parties for holidays and general celebrations
Education
B.A. University of Michigan – Ann Arbor, MI 2003-2007
Major in Economics
MaryGrove College 2011
Certificate for Purchasing Fundamentals
