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Knowledge sharing

Dr Judy Payne, Hemdean ConsultingMartin Fisher, WRAP

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Why?

Create new knowledge Use existing

knowledge

EfficiencySuccess now

EffectivenessSuccess in the future

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A ‘Why?’ vision of success Any of us can easily find out

– what work WRAP has done and is doing, Who does What at WRAP and who we are working with

– what skills and expertise are available in-house

My team and I regularly improve what we do by learning from experience, and through supported training and development.

I find communicating with colleagues at all levels easy

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Another ‘Why?’ vision of success

We have a great environment for creating new ideas – we’re a crown jewels factory

We have a lot of freedom to spend time working on new ideas – it’s what we do

It find it easy to work with colleagues and come up with new ideas

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How?

Create new knowledge Use existing

knowledge

Time Trust Networking Freedom

Time Trust Standard practices

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What?

Organisation’s understanding of ‘knowledge’

Organisation’s approach to sharing knowledge

What the organisation actually does to share knowledge

FIT?

FIT?

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Knowledge as a ‘thing’

A resource that can be captured and shared. Knowledge is discovered by people rather than created by them.

Capture knowledge and disseminate it to people and groups.

Connect people to information: lessons learned databases, document management systems, production of ‘knowledge assets’

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Knowledge as a process

More a process of knowing than a ‘thing’. Knowledge is created by people rather than discovered by them.

Encourage people to build relationships, networks and trust so that they can share knowledge effectively.

Connect people to people: communities of practice, communications technology, facilitated conversations

Which of the following best describes your organisation’s approach to KM?

A. Capture knowledge and disseminate it to people and groups

B. Encourage people to build relationships, networks and trust so that they will share knowledge when they need to

C. Encourage people to build relationships, networks and trust, and then give the networks goals and tasks

D. Get people with different perspectives and backgrounds together to learn from each other and solve problems

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Levels of knowledge sharing

task

project

programme

organisation

world potential benefits

ease of doing

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How?

Connect people to

information

Connect people to

people

lessons learned databases, document management systems,

production of ‘knowledge assets’

communities of practice, communications

technology, facilitated conversations, informal

café areas

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How?

In the flow and above the flow• Make knowledge sharing part of everyday work• Add knowledge sharing activities to processes

Demand-driven and supply-driven sharing• People learn when they need to know something• Let them ask!

Time• Knowledge-sharing time is an investment• Give people time but don’t expect instant returns

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What would you do if...?

1. You want to make all your project team members aware of a set of health and safety rules

2. You want to get ideas from an existing project team into a new team starting a similar project

3. You want to find out what experience your new project team has

4. You are starting a project unlike anything you’ve done before and would like some help

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Your questions...

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