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Appendix 1 Offer Document - Promises Tracking Document Offer Document Promises Tracking Document Key: Complete In progress To be commenced . 28th April 2016 Promise No. Nature of Work

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Text of Appendix 1 Offer Document - Promises Tracking Document Offer Document Promises Tracking Document...

  • 28th April 2016

    Offer Document Promises Tracking Document

    Key:

    Complete In progress To be commenced

  • 28th April 2016

    Promise No.

    Nature of Work To be commenced

    In Progress Complete Comments

    Part A The Council’s housing transfer proposal

    A1

    Establish structures to support links between NPT Homes and NPTCBC.

      Regular meetings between senior officers at the Council and NPT Homes are held. NPT Homes' Chief Executive attends scrutiny to provide updates on delivery of the Offer Document promises. Officers from NPT Homes meet with Officers from the Council's Housing Options Service to ensure the operational working arrangements of - The delivery of the Temporary Housing Agreement; - The Supported Accommodation Agreement, and - The Shared Lettings Policy.

  • 28th April 2016

    Promise No.

    Nature of Work To be commenced

    In Progress Complete Comments

    Part B The rent and other charges you would pay  

    B1

    Estimated average rent £p.w. Year NPT Homes Council 11/12 £59.64 £63.35 12/13 £61.40 £66.35 13/14 £63.52 £69.35 14/15 £66.02 £72.20 15/16 £68.61 £74.73 16/17 £71.32 £77.35 17/18 £74.13 £80.05 18/19 £77.06 £82.85 19/20 £80.10 £85.75

      Annual rent increase for 2013/14 issued in line with the guideline rent increase determination from the Welsh Government.

    B2 Maintenance of the rent free weeks - NPT Homes would plan to continue the Council's current policy to collect rent over 48 weeks, (or 49 weeks in 53 week year).

     Tenants received their rent schedules from NPT Homes at the end of March 2013. The four 'rent free weeks' for 2013/14 are weeks commencing 1st April 2013, 8th April 2012, 23rd December 2012 and 30th December 2012.

    B3

    No hidden service charges and no hidden increases.

     Tenants who paid service charges with the Council, e.g. those in sheltered accommodation, who paid the cost of communal lighting and heating as service charges and tenants in some sheltered schemes who paid water meter charges, are still charged these costs by NPT Homes.

  • 28th April 2016

    Promise No.

    Nature of Work To be commenced

    In Progress Complete Comments

    B3 Cont.

    Service charges were introduced from the 1st April 2012 to new tenancies created in sheltered accommodation and flats. These charges were introduced to cover the cost of providing communal services such as hall/stairway lighting and cleaning and maintaining of communal grounds/gardens the costs of which are not covered by the rent charged for the accommodation. New tenants are made aware of these charges prior to signing for the tenancy.

    B4 NPT Homes plans to continue with all current methods available for paying rent after transfer. These currently include payment: - To rent collectors; - At Council's cash offices; - By Direct Debit; - By post (i.e. cheques only).

     All payments methods available to tenants pre transfer continue to be available, although payment at the Council’s cash offices ceased from 1st April 2013 when we moved to our new Headquarters. We have opened new town centre offices where tenants and leaseholders are able to make payments. We have introduced additional dates for direct debit payments, so that Tenants can now pay on 1st, 8th, 15th or 22nd of the month.

  • 28th April 2016

    Promise No.

    Nature of Work To be commenced

    In Progress Complete Comments

    B5

    NPT Homes would also look at other ways in which tenants can pay their rent, for instance, payment: - By phone; - By debit card; - Via internet; - At PayPoint.

     All tenants are issued with Allpay and PayPoint cards for use in all Post Offices and many local shops across the Borough. Internet and phone payments with debit cards were made available from the first day of transfer. We are also looking at introducing other payment methods such as text payments using secure SMS and Ping-It payments which enable payments via a mobile.

    B6 NPT Homes, like Council, would provide a quarterly rent statement on request.

    

    Rent statements are available on request. The new style rent statements are available for tenants who visit us at our town centre offices. We are planning to send out quarterly rent statements commencing this Summer.

    Part C Delivering local services and tackling anti- social behaviour – NPT Homes would plan to:

    C1

    Ensure that communal areas around homes are maintained to a high standard.

    

    The Neighbourhood Service has a schedule of works to ensure communal and other open spaces around NPT Homes are maintained to a high standard, this work is held in high regard by tenants, for example a recent comment received is as follows:

  • 28th April 2016

    Promise No.

    Nature of Work To be commenced

    In Progress Complete Comments

    C1 Cont.

    Cllr Evans wished to say thank you for the winter work undertaken at Lodge where he is also a tenant. A gentleman living in Seven Sisters said he felt the lads had done a terrific job and that several of the other residents in the blocks felt the same. He said they took time and effort over the work and that he could not remember the block outside areas looking so good. He also said the borough council never used to undertake such works. Physical improvements to communal areas will be undertaken as part of the WHQS programme; maintenance of these areas will form part of the existing cyclical maintenance programme.

  • 28th April 2016

    Promise No.

    Nature of Work To be commenced

    In Progress Complete Comments

    C2 Inspect communal areas during regular estate walkabouts to help identify problem areas.

     Estate Walkabouts are carried out as part of the revised Estate Rangers Service (ERS) working practices. Communal areas are formally inspected on a monthly basis to help identify problem areas. Where an issue is identified this is rectified and a partnership working approach is taken to prevent, where possible a re-occurrence of the issue. For example, in areas where fly tipping has been prevalent letters have been sent to residents in the surrounding areas asking for help in identifying culprits. In addition to this and to prevent further tipping CCTV has successfully been used as a deterrent and as a means of capturing those responsible.

  • 28th April 2016

    Promise No.

    Nature of Work To be commenced

    In Progress Complete Comments

    C3 Consult tenants on setting up a new annual estate improvements fund after the transfer, whereby priorities for spending money could be set locally in consultation with tenants.

      Tenants have been consulted on the spend within priority areas. This has provided NPT Homes with a model which will be rolled out within the environmental programme commencing in Spring 2015. The Community Development Fund was launched in Summer 2014 with priorities decided by tenants.

    C4

    NPT Homes would plan to provide services through existing offices, ensuring that tenants have advice on: - Rents - Day to day repairs and improvements to the homes - Sheltered housing and community alarm service - Tenancy management and tenancy conditions including anti-social behaviour.

     We have moved into Ty Gwyn, our new central office which provides a service centre for all services to tenants and leaseholders.

    NPT Homes continues to deliver its services to tenants and leaseholders via three new town centre offices and in tenants’ homes and local communities. The new town centres offices have enabled us to deliver a considerably improved face to face interaction with tenants. This will be provided through mobile Housing and Building Services Officers with local service centres provided where necessary.

  • 28th April 2016

    Promise No.

    Nature of Work To be commenced

    In Progress Complete Comments

    Service Improvements:

    C5

    Estate walkabouts - Housing staff would aim to undertake regular advertised walkabouts on estates. These would help to ensure that staff develop a good understanding of local issues. They would give tenants the opportunity to identify any local concerns such as dumped rubbish or repairs and improvements needed to paths or lighting.

      Both ERS & Community Housing Officers (CHO) have allocated patches. This approach has allowed staff to develop positive working relationships with tenants on an individual ba

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