®

ANNUALREPORT

APRIL 2015 - MARCH 2016

Better Business Bureau Serving Northern Colorado and Wyoming BBB Institute for Marketplace Trust Serving Northern Colorado and Wyoming

2 BBB ANNUAL REPORT 2015-2016

BBB

STANDARDS FOR TRUST

• BUILD TRUST

• ADVERTISE HONESTLY

• TELL THE TRUTH

• BE TRANSPARENT

• HONOR PROMISES

• BE RESPONSIVE

• SAFEGUARD PRIVACY

• EMBODY INTEGRITY

AN ETHICAL MARKETPLACE WHERE BUYERS AND SELLERS TRUST EACH OTHER.

Provides ethics-based assessment, training and recognition

programs for businesses, consumers, nonprofits and students in

Northern Colorado and Wyoming communities.

TO BE THE LEADER IN ADVANCING MARKETPLACE TRUST.

BBB VISION BBB MISSION

BBB INSTITUTE FOR MARKETPLACE TRUST:

®

BBB INSTITUTE 2015-2016 FINANCIALS

INCOME: $415,571.89

EXPENSES: $375,797.64• PROGRAM $322,847.64

• GENERAL AND ADMINISTRATIVE $52,950

NET ASSETS: $313,650

BBB BOARD MEMBERS

Carrie Rossman, BBB Institute Director, Stephen M. Laine, Owner, MKO Financial and Chairman of BBB Institute Board of Advisors

Mary Power, CBBB President/CEO, Rich Pearson, Colorado Market President, Western States Bank and BBB Board Chairman, Pam King, BBB President/CEO

EFFORTS REACHED 8,900 PEOPLE

BBB ANNUAL REPORT 2015-2016 3

MOST

COMPLAINED-ABOUT INDUSTRIES

MOST

INQUIRED-ABOUT INDUSTRIES

RANKType of

BUSINESS CATEGORY

# ofInquiries

1 Roofers 26,153

2 General Contractors 19,012

3 Plumbers 17,796

4 Skin Care 14,843

5 Auto Repair 13,509

6 Property Management 11,990

7 Internet Service 11,797

8 Online Education 11,331

9 Bed Bug Removal 11,236

10 Landscape Contractors 10,981

RANKType of

BUSINESS CATEGORY

# ofComplaints

1 Manufacturers and Producers 194

2 Car Dealerships 115

3 Property Management 68

4 Roofers 61

5 Bed Bug Removal 61

6 Weight Control Assistants 49

7 Skin Care 44

8 Clothing Stores 44

9 Collection Agencies 44

10 Auto Repair 41

BBB ACCREDITED BUSINESSES

3,660

ONLINE ACCREDITED BUSINESS SEAL CLICKS

14,000

BUSINESS REVIEW INQUIRIES

656,000

INSTANCES OF SERVICE

853,000

COMPLAINT DETAIL VIEWS

32,000

CUSTOMER REVIEW DETAIL VIEWS

26,000

CHARITY REPORT INQUIRIES

4,700

CONSUMER TIP VIEWS

18,900

BBB HELPS PEOPLE FIND TRUSTWORTHY BUSINESSES AND CHARITIES

4 BBB ANNUAL REPORT 2015-2016

BBB COLLABORATES WITH OTHERS TO CREATE A COMMUNITY OF TRUST

BBB CELEBRATES ROLE MODELS IN THE MARKETPLACE

Joined forces with

United Way of Weld

County to ensure

nonprofits funded

through United Way’s

Community Impact

Fund meet BBB’s 20

Standards for Charity

Accountability.

The partnership resulted

in an Outstanding

BBB Award received in

October 2015.

Partnered with the Daniels Fund Ethics Initiatives

at University of Northern Colorado, Colorado

State University and University of Wyoming which

combined students, faculty and the business

community on the thought leadership topic:

Business Ethics in Social Media, Earning Trust

from your Followers While Protecting your Brand.

195 people in attendance

Honored four businesses with the BBB Torch Award for Ethics

• Metric Motors, Loveland, CO

• Professional Auto Body, Glenwood Springs, CO

• Kennon Products, Sheridan, WY

• Centennial Ag Supply Co., Kersey, CO

Recognized six businesses with the

BBB Best in Safety Award

• Better Electric

• Centennial Ag Supply Co.

• Front Range Fire Protection

• Henry Hersh Trucking

• Pro Mold Associates

• Warkentin Electric

Awarded the $5,000 BBB/Rotary Ethics Scholarship

• Kirsten Brodeen

Metric Motors

Centennial Ag. Supply

Kennon Products

ProfessionalAuto Body

Mary Power, CBBB President/CEO, Pam King, BBB President/CEO, Jeannine Truswell, United Way of Weld County President/CEO and BBB Board Member

Bo Peretto, Senior VP, Communications and Operations, Daniels Fund, Kent Noble, Executive Director, The Center for Cowboy Ethics, Luke Carleo, Scholar Relations Officer, Daniels Fund

BBB ANNUAL REPORT 2015-2016 5

BBB EDUCATES PEOPLE IN THE COMMUNITY

PROVIDED ETHICS TRAINING FOR HIGH SCHOOL STUDENTS

EDUCATED 4,467 CONSUMERS AND SERVICE MEMBERS ON FRAUD PREVENTION

TRAINED BUSINESSES ON WORKPLACE SAFETYProvided 11 seminars and educated

485 business people. Topics included

defensive driving, fall protection, OSHA

regulations, CPR and towing safety.

PROVIDED SMALL BUSINESS TRAINING FOR 95 PEOPLE.

Topics Included:

• Financing Options to Grow a Small Business

• Preventing Fraud that Targets Small Business

• Marketing Strategies to Boost Your Online Placement

Seminars were sponsored by:

• 92% of program participants said they

were likely to change a behavior to better

protect themselves and their personal

information after attending the training.

• 88% of service members said they were

likely to check with BBB prior to making a

purchasing decision.

stated they would use the tools

the program offers when faced with

ethical dilemmas in the future.

trained on character traits and our In Pursuit of Ethics program

STUDENTS

OF STUDENTS

TEACHERS

TRAITS STUDENTS EMBRACE THE MOST:

2,330

82%

58

HONESTYINTEGRITY RESPECT

COURAGERESPONSIBILITY

&

Safety Group Program is sponsored by Pinnacol Assurance

6 BBB ANNUAL REPORT 2015-2016

BBB BOARD OF DIRECTORS

Chair - Rich Pearson, Colorado Market President, Western States BankTreasurer - Connie Dohn, Vice President, Dohn Construction Inc.Past-Chair - Ty Notestine, Owner/Partner, Thomas & Tyler LLCLaurie Macomber, Owner, Blue Skies Marketing Jeff Nuttall, Publisher, BizWest Media LLCCorkie Odell, Culture Maven, Odell Brewing Company Inc.Mona Pearl, EVP/COO, AlignRayno Seaser, President, The Egg & ICharlie Tomlinson, Retired Business Director, Pinnacol AssuranceJeannine Truswell, President/CEO, United Way of Weld County Ex-Officio Members:Pamela K. King, President/CEO, Better Business BureauZachary Wilson, BBB Legal Counsel, President, The Wilson Law Firm PC

BBB INSTITUTE FOR MARKETPLACE TRUST BOARD OF ADVISORS

Chair - Stephen M. Laine, Owner/MKO FinancialNate Childs, Customer Service Director, Otter ProductsBonnie Dean, President, Bonnie Dean AssociatesDan Dennie, Director of Business Development, Banner HealthJames Francis, Director, Colorado State University Center for Professional Development and Business ResearchMichael Martin, Assistant Professor of Business Law and Ethics, University of Northern Colorado Monfort College of BusinessTerri Rittenburg, Associate Professor of Marketing University of WyomingWes Sargent, Senior Vice President, Guaranty Bank and Trust CompanyJohn Skoglund III, Manager, Fraud Risk Management, Western Union Financial ServicesZachary Wilson, President, The Wilson Law Firm

BBB ADVISORY BOARD MEMBERS

Colorado EAGLE COUNTY Mustafa Aydin, President, American Plumbing Heating Solar Inc.George Brodin, President, Leadfoot Linda'sAnita Denboske, Owner, Active Communications

Matt Ivy, General Manager, Vail Racquet Club Townhomes & CondominiumsJeffrey Kovacik, Owner, Eagle Valley Construction & Cabinet LLCTed Leach, Managing Partner, Vail Valley Custom BuildersRaj Manickam, CEO, SteamMaster Restoration and Cleaning LLCGreg Osteen, Executive Director, Vail Valley Cares Inc.Jeremy Rietmann, Business Development Director, Vail Valley PartnershipLynda Sampson, Director/ External Relations, Marketing & Communications, The Steadman ClinicAnya Strauss, Patient Appreciation Services Coordinator, The Steadman Clinic

GARFIELD/PITKEN COUNTIES Bryan Avery, Co-Owner, Glenwood Insurance AgencyClinton Bartels, President, Acme Alarm Company Inc.Beth Hoff Blackmer, President, Aspen Rent-All Inc.Ham DuBois, President, Innermountain Distributing CompanyScott Eden, Vice President, Intermountain Waste & RecyclingMark Fergen, President, Mountain Air Mechanical Inc.Dean Filiss, President, Divide Creek Builders Inc.Donald Gerbaz, Vice President, Berthod MotorsLynn Kirchner, Owner/Managing Broker, Amore RealtyRoger Moyer, Owner, Aspen Painting Inc.

LOGAN COUNTY Dale Bedsaul, Owner, Dale's JewelryRick Cullip, Owner, Hilltop Garage Inc.Jim Gerk, Owner, Smart Parts Auto Glass Warehouse LLCBill Herrboldt, Executive Director, Housing Authority City of SterlingKathy Littler, Owner, Colorado Popcorn CompanyTravis McConnell, Manager, PFS Insurance Group LLCAndy Pickens, Owner, Schmale RealtyJeff Rosas, Vice President, H-R Tire Co Inc.Diane Roth, Office Manager, South Platte FlooringRenee Selvidge, Owner, Area Wide RealtyTimothy Sonnenberg, Owner, Sonnenberg Agency LLCDoug Stumpf, Owner, Kellogg-Ewing Leavitt Insurance AgencyJulie Tonsing, Publisher, The Fort Morgan Times

BBB ANNUAL REPORT 2015-2016 7

MORGAN COUNTY Mike Bates, Partner, Michael Bates & Associates LLPBradley Curtis, Public Works Director, City of Fort MorganJaylene Evans, Division Chair, Morgan Community CollegeGayle Green, President, Western Cleanup Corp.Paula Keefe, Owner, Keefe Construction ServicesKari Linker, Director of Development, Morgan Community CollegeJoe Marx, President, Health Insurance Advisors of CO Inc.Jeff Osuch, Parts Manager, Ehrlich Toyota EastBob Phillips, President, Ingmire-Phillips InsuranceRobin Northrup, Executive Director, Fort Morgan Area Chamber of CommerceKaren Smith, BSA Officer, Fort Morgan State BankShane Westhoff, Vice President, Morgan Sand & Gravel Inc.

SUMMIT COUNTY Kevin Boylan, President, A Kinder CarpetTodd Caldwell, President, All Flooring Design IncMarilyn Hogan, Executive Officer, Summit County Builders AssociationKevin Kahle, Member, Rebel SportsJudi LaPoint, Business Development Manager, Summit Chamber of CommerceMaggie Lifland, Owner, Arrow Insurance Management IncMichael Magliocchetti, Owner/Broker, Key to the RockiesLinda Miller, President, Aspen Grove Kitchen & Bath Inc.

ROUTT/MOFFAT COUNTIES Lynne Barton Bier, President, Home on the Range InteriorsDarrell Camiletti, President, Mountain West Insurance & Financial Services LLCJim Clark, CEO, Steamboat Springs Chamber Resort AssociationScott Cook, Vice President, Cook Chevrolet-Jeep-SubaruSarah Fox, Vice President, Fox Construction Inc.Medora Fralick, Owner, The Commercial Property Group LLCChris Haight, President, Kitchen Perfection Inc.Todd Hayes, Vice President, Steamboat Select Insurance GroupAndrea Mahaffey, Owner, Blue Ibex Travel Inc.Samantha Rabesa, Treasurer, Rivertree Custom Builders Inc.Bill Rangitsch, Architect, Steamboat Architectural Associates PC

Randy Rudasics, Manager, Yampa Valley Entrepreneurship CenterKate Shively, Secretary/Treasurer, Shively ConstructionGregory Smith, President, Fireside CateringBill Stein, President, Affordable Flooring WarehousePJ Wharton, President/CEO, Yampa Valley Bank

WyomingALBANY COUNTY Michele Bolkovatz, Marketing Manager, Blue Federal Credit UnionJosie Davies, Vice President of Membership, The Alliance (Laramie Chamber Business Alliance)Marcia Dent, President, ACPE Federal Credit UnionKerry Greaser, Owner, Basic Beginnings Inc.Christina Greenamyre, Owner/Broker, Essential Benefits CorpTroy Helen, Manager, A-1 Professional Windshield Repair & HeatingSalli Johnson, Owner, The Butcher Block LLCDebbie Rieger, Owner/Partner, VDR Foreign Auto RepairKaren Saunders, President, The Mortgage Source IncEd Spal, CEO, Centennial WoodsJohnny Vasquez, Owner, J Vasquez Construction

NATRONA COUNTY Michelle Bisiar, Owner, Bisiar Properties PCJames Bradley, Owner, House to Home InnovationsDawn Clair, Secretary , Modern ElectricKen Farley, President, Farley's Imports Car CareRich Hepner, Owner, Hepner Allstate Agency Inc.Bruce Kopperud, President, Communication Electronics Inc.Kendell Kroeker, General Manager, Casper Mountain MotorsportsTom Lavin, President, Lavin Tile & StoneDeeDee Lore, President, The Lore AgencyKevin Maston, President, CK Mechanical Plumbing & Heating IncBryn McKenzie, Property Manager, Foxhill Apartments IncJeremiah Purcell, Owner, Printer ProsLinda Purcell, Owner, Printer ProsLinda Sanders, Co-Owner, Sanders Concrete and ConstructionRobert Shade, Owner, Atlantic Electric IncMichelle Sorensen, President/Owner, Arrowhead Heating & Air ConditioningJim Stengel, Owner, The Stengel AgencyBonnie Tebben, Manager, Foxhill Apartments IncCheryl Vanatta, Owner, Beltone Hearing Aid CenterGarry Yake, Co-Owner, Corner Upholstery Inc/Yellowstone Scooter

BBB INSTITUTE FOR MARKETPLACE TRUST THANKS OUR GENEROUS CONTRIBUTORS.

BBB INSTITUTE FOR MARKETPLACE TRUST LEADERSHIP SPONSORS

IN PURSUIT OF ETHICS PROGRAM SPONSORS BBB/ROTARY ETHICS

SCHOLARSHIP SPONSOR

BBB TORCH AWARDS FOR ETHICS SPONSORS

BBB CENTER FOR CHARACTER ETHICS

SPONSOR

BBB CENTER FOR FRAUD PREVENTION

SPONSOR

BETTER BUSINESS BUREAU® Serving Northern Colorado and Wyoming

AND

BETTER BUSINESS BUREAU® INSTITUTE FOR MARKETPLACE TRUST

Serving Northern Colorado and Wyoming

8020 S. County Road 5, Ste. 100 - Fort Collins, CO 80528bbb.org/wyoming-and-northern-colorado - info@wynco.bbb.org

970.484.1348 - 800.564.0371

PLATINUM SPONSOR

454 BBB ACCREDITED BUSINESSES AND INDIVIDUAL CONTRIBUTIONSTo view list, go to: go.bbb.org/1xbØOjY

UNIVERSITY SPONSORS IN-KIND SPONSORS

GOLD SPONSORS

MEDIA SPONSORS

SILVER SPONSORS

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ANNUALREPORT

APRIL 2015 - MARCH 2016