Aramark Overview

Operational Excellence Evolution

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Aramark – Big Picture

• We have a global employee population of 270,000 • We provide services to 86% of the FORTUNE 500 • We manage 800 million square feet of client facilities • We provide over 500 million meals annually to approximately 5 million

students • We cater to approximately 100 million sports fans annually • We serve 2,000 healthcare facilities, representing 75 million patient days

each year • We put over 2 million people in uniforms each day • We have served 16 Olympic Games since 1968 • We are recognized among the World’s Most Admired Companies by

FORTUNE and World’s Most Ethical Companies by the Ethisphere Institute Founded 1936

Headquartered in Philadelphia$13.9 B Revenue

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Business SectorsBusiness & Industry

Healthcare Education Corrections Sports & Leisure

International

Dining X X X X X

Facilities X X X X X

Capital Projects X X X X X X

Energy Solutions X X X

Vendor Mgt. X X X

Retail X X X X X

• Operational Excellence embedded in each Line of Business• OpX structure changing with organization

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Our Clients

• 300,000 uniform clients • 100,000 refreshment services clients • 2,500 international clients (Europe, Asia, South America) • 2,000 healthcare facilities • 1,000 higher education and K-12 clients • 750 business dining and facility clients • 500 correctional facilities • 150 sports and entertainment venues • 90 offshore rigs and remote camps • 50 parks and conference centers

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Our OpX Evolution

•90 Days•Project

Teams•Cross

Business• “Bright

Spots”

2010Jump Start

•270 Days•Program

Creation•Deploymen

t Planning

2011Fast

Forward

•Center Led• Food and

Labor Focus

•Develop and Deploy

2012Global

OpX

•Center Led•O&M and

Custodial Focus

•Develop and Deploy

2014Facilities

CEO

New CEO

Focus on:• Labor Productivity• Food Production• Vertical Growth• Improve Value Added

Time

Focus on:• Standardizing Facilities• Deployment resides in

each LOB

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Facilities COE

• Follows pilot at 14 locations• Will harmonize service delivery standards for cleaning and

maintenance• Governance between each Line of Business (LOB) and COE being

established• Focus on:

– Standard Development – Deployment in selected key markets– Solution creation and sales support for large deals– QA at major accounts