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Contents

Baseline Architecture

Target Architecture

Perfect Architecture

Big Assumptions

SAP Upgrade

SAP Upgrade Options

Project Prioritisation Arrangements

Critical Path

1

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Current Business Architecture

2

ENERGY INDUSTRY

INTERACTIONMETERING

MANAGEMENT &

OPERATIONAL

INFORMATION

THIRD PARTY SERVICES

INTEGRATION

CHANNELS

PRODUCT BILLING FINANCE

WORK MANAGEMENT

CUSTOMER SERVICES

SALES

MARKETING

INDUSTRY INTERACTION

PRODUCT BILLINGTHIRD PARTY SERVICES

INTEGRATION WORK MANAGEMENT

CUSTOMER SERVICECHANNELS

METERING MI & OI

FINANCE

SALES

MARKETING

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Future Architecture

6

INDUSTRY INTERACTION

PRODUCT BILLINGTHIRD PARTY SERVICES

INTEGRATION WORK MANAGEMENT

CUSTOMER SERVICECHANNELS

METERING MI & OI

FINANCE

SALES

MARKETING

Others

ICON/IXNSPA

Bank Wizard

Fuel Direct

QAS Experian

Payware

Weblogic

e*GateCTI

Telephony

Print

Workbench

DOC/1 Internet

IVR

Others

HSS/Spark SAP

BI

Business

Objects

Genesys

MISAS

CRM

MI

Other

SAP

MIS

Others

BMSV

Others

Others

MIDAS

TAMI

CRM Future

SAP ERP 2005

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Perfect Architecture

7

INDUSTRY INTERACTION METERING MI & OI

PRODUCT BILLINGTHIRD PARTY SERVICES

INTEGRATION WORK MANAGEMENT

CUSTOMER SERVICECHANNELS

FINANCE

SALES

MARKETING

Integration System

CTI

System

Channel1

Insight System

CRM System

Finance System

Metering System

Industry System

Channel2

Channel3

Channel4

Channel5

Billing System

Service 1 Service 2 Service 3

Service 4 Service 5 Service 6

Management

Information

System

Operational

Information

System

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Big Assumptions

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SAP Upgrade

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SAP Upgrade Options

One System (Upgrade) or Two Systems (Re-implement & Migrate)

One System (Upgrade)

Delivered at less time and cost

Majority of re-engineering to occur after upgrade

Large re-engineering harder

Two Systems (Re-implement & Migrate)

Delivered at greater time and cost (more complex)

Re-engineering delivered on new system

Large re-engineering easier

Two Systems approach dependent on business requirements for re-engineering

being known in detail Upgrade Analysis shows Upgrade is easer than originally thought no show-

stoppers found so far

Upgrade Project thought to be 9-12 months, QG0 analysis due to finish

September

Upgrade project thought to be Change Plan and OTFresources/priorities required for SAP Upgrade Project to commence

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Project Prioritisation Arrangements

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Critical Path

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