Great Experiences are Crafted

Innovation

Content

Operations

Customers

VisionWe believe that all great experiences must be crafted. Crafting a great experience requires you to innovate, differentiate and provide something truly unique. This requires the right tools and process across multidisciplinary teams. At Crafter, we’re passionate about building software that help our customers craft great digital experiences faster, easier and at scale.

MissionWe are on a mission to replace the broken paradigm of traditional content management systems, and usher in a new era of fast, agile and easier development of innovative digital experiences - for developers, editors, and operations. We build our software solutions on the foundation of open source, transparency, robust architecture, high performance, superior quality and outstanding customer support.

Crafter Software

Training and quick start consulting

We help you succeed.

SaaS cloud offering

Leave the heavy lifting to us. We can host your digital experiences for

you.

Production support for on-prem

Assistance you can count on 24 x 7 x 365 days a year.

Certified builds and patches

Run supportable, certified software in your production

environments.

Commercial licenses

Perpetual license. Use the software the way you

need.

Enterprise Open Source

Tier Free Self Managed Cloud Fully Managed SaaS

License Open Source License Commercial License Commercial License

Install Community Release Enterprise Release Enterprise Release

Support Community Forums Enterprise Support Channels Enterprise Support Channels

Enterprise Features Enterprise-only Features Enterprise-only Features

Enablement Access to Services and Partners Access to Services and Partners

Hosting Self hosted Self hosted Managed Services | SaaS

Deployment OptionsCrafter CMS

Enterprise features include: SAML SSO, Authoring auto-clustering, private marketplace, priority security patches and certified integrations

Commercial Software licenseAs open source, Crafter CMS is licensed under GPL v3. Our commercial license removes the GPL v3 requirements.

Access to enhancements and patches Ongoing certified builds and patches

Access to servicesAccess to our training and architectural consulting services

Your Crafter Software SubscriptionCrafter Software strives to provide customers with exceptional value. We believe our open source license proves our commitment to your success. Unlike our proprietary competitors that rely on software licensing which hold you hostage, Crafter must win our client’s business each subscription term through partnership and excellent product and customer support.

Access to our support portal and Knowledge baseAccess to our support portal for issue tracking and resolution

Access to enterprise only featuresEnterprise customers have access to a number of enterprise class features including SAML2 support, private marketplace and advanced author clustering

Support ResourcesCrafter CMS

Resource Description Where to find it Community Enterprise

Support Call Center

File initial ticket via phone. Escalation if Sev-1 Available upon subscription ✅

Support Portal File a ticket via web. http://craftersoftware.zendesk.com ✅Support Knowledge base

Enterprise specific doc and self help pointers to documentation. http://craftersoftware.zendesk.com ✅

Architecture consulting

Crafter consulting, training and partner ecosystem info@craftersoftware.com ✅

Access to Training

Classroom style training is available to be delivered in person or online info@craftersoftware.com ✅

Access to Partner Network

Access to Crafter’s network of certified systems integration partners https://craftersoftware.com/about/partners/find ✅

DocumentationTechnical documentation on Crafter CMS https://docs.craftercms.org/en/index.html ✅ ✅

Stack-overflow Technical questions and answers https://stackoverflow.com/search?q=crafter-cms ✅ ✅

Support ResourcesCrafter CMS

Resource Description Where to find it Community Enterprise

Webinars, white papers, ebooks

On-line resources and thought leadership for technical and non-technical users https://craftersoftware.com/resources ✅ ✅

Blogs Technical and non-technical blogs

Technical/community topics:https://blog.craftercms.org/

Non-technical/corporate topics:https://blog.craftersoftware.com/ ✅ ✅

Forums Crafter CMS related discussions. https://groups.google.com/forum/#!forum/crafter

cms ✅ ✅

Source codeSource code repository for all Crafter CMS projects https://github.com/craftercms ✅ ✅

Issue trackingPublic issue tracking and release planning https://github.com/craftercms/craftercms/issues ✅ ✅

IRC Public IRC chat channel https://webchat.freenode.net/#craftercms ✅ ✅

Slack Public Slack channel

https://join.slack.com/t/craftercms/shared_invite/enQtNDIxMzc2MjE3ODkzLTExYjEyNWZhZTM1N2IwMTQ2MzA4MDZiNmEzM2RjODNlNzBiMDkxMGEzYmQ1Y2

QzNzBmNjg2ZjA0ZWViMjJjNzU ✅ ✅

craftersoftware.com | craftercms.org