Aritel - Marketing Strategies of Airtel

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    TABLE OF CONTENTS

    1. TELECOMMUNICATION MARKET IN INDIA 7

    2. GSM MARKET IN INDIA 11

    3. INTRODUCTION 23

    4. TARIFF STRUCTURE 39

    5. PROMOTIONAL STRATEGY 48

    6. MARKET SITUATION 50

    7. COMPETITIVE SITUATION 51

    8. MARKETING STRATEGY ADAPTED Y !ARTI 60

    9. O"ECTIVE 69

    10. RESEARC! MET!ODOLOGY 70

    11. LIMITATION 71

    12. S#OT ANALYSIS 79

    13. CONCLUSION 81

    14. $UESTIONNAIRE 86

    15. ILIOGRAP!Y 89

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    TELECOMMUNICATION MARKET IN INDIA

    T%& I'()*' +&,&-//')-*+)' N&+ )+% 250/ +&,&%'&

    -''&-+)' ) +%& )+% ,*&+ )' +%& ,( *'( ) +%& &-'( ,*&+

    */' +%& &/&)' &-'/)& A)*. T(* )+ ) +%& *+&+ )'

    /*&+ )' +%& ,( *'( &&&'+ ')& +')+)& UK

    -/*')& )' +%& +*'*'+ ,:*, -&'*). T&,&;(&')+< %)-% *

    ,*')%)' *+ 2= )' 1999< %* %' *' )/&)>& ?/ + 9.5= )'

    2006 *'( 10.5= )' 2007 *'( ) &+ + )'-&*& + 20= )' +%& '&@+ )>&

    &* :&*+)' +%& G>+. +*&+ : +%&& &*. A--()',< I'()*

    &)& )'-&/&'+*, )'>&+/&'+ USD 20;25 :,' +%& '&@+ )>&

    &*.

    P)>*+& &*+ %*>& /*(& /:),& +&,&%' +%& *+&+ )'

    >& 164= .*.B )' I'()*. #)+% /& +%*' 33 /),,)' & :+% CDMA

    *'( GSMB< )&,& ) +%& )'-)*, +% &')'& +%& I'()*' +&,&-/

    )'(+. G)>&' +%& -&'+ +% +&'(< -&,,,* -''&-+)' )' I'()*

    ),, * )@&( ,)'& : ,*+& 2004&*, 2005. I'+&'& -/&+)+)'

    :&+&&' +%& /*)' )>*+& ; %*+)< V(*'&< T*+* *'(

    R&,)*'-& *'( )+% +%& S+*+& &-+ )'-/:&'+;SNL *'( MTNL %*

    :%+ *:+ * )'))-*'+ ( )' +*). T%&& %* :&&' *,/+ 74=

    )' -&,, %'& -%*&< 70= )' ILD -*,, *'( 25= ( )' NLD -%*&& :&&' &(-&( / 14 &-&'+ +

    5 &-&'+.

    T%& I'()*' >&'/&'+ %* /&&( +%& IT *'( T&,&-/ M)')+)& +

    &&( &/ *'( (&-))' ' +%& C//')-*+)' C'>&&'-& ),,

    + &'*:,& +%& -//' &,*+)' +%& I'+&'&+< :*(-*+)' *'(

    +&,&-/ ),, :& +*&' *+& +%& '& G>&'/&'+ */&

    &'):),)+)& )' /* +%) &*. A' )'(&&'(&'+ &,*+ :(

    TRAIB *'( ()+& &++,&/&'+ :( TDSATB ) ,, '-+)'*,.

    3

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    INDIAN CELLULAR MARKET

    T%& %*+) G< %)-% &*+& )' 23 -)-,&< -'+)'& + :& +%&

    -'+ ,*&+ -&,,,* &*+< )+% 50 ,*% :-):&. SNL& '(&'& * +&*( ,):&*,)*+)'

    )'-& 1994 %&' +%& I'()*' >&'/&'+ )+ %+ )>*+&

    )'>&+/&'+ )' +%& &-+. M& )'))-*'+ ,):&*,)*+)' ,,&( )'

    1996 )+% +%& ,)-&')' '& ,-*, )@&( ,)'& *'( /:),& &>)-&

    >)(&. !&>&< )+ %* :&&' +%& >&'/&'+ N& T&,&-/ P,)-

    6

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    1999B +%*+ %* %*( +%& /+ *()-*, )/*-+ ' +%& (&>&,/&'+

    GSM &>)-&. T%& ,)- /))' +*+&/&'+ ) *(*:,&

    -//')-*+)' *,,< T%&& ) * &')'& -//)+/&'+ + -&*+)' *

    /(&' *'( &)-)&'+ -//')-*+)' )'*+-+& +%*+ +*& *--'+

    +%& -'>&&'-& +&,&-/< IT *'( /&()*. I' *(()+)'< +%& ,)-

    ,*-& )'))-*'+ &/%*) ' &*+& -/&+)+)' :+% )@&( *'(

    /:),& &>)-&.

    C/&+)+)' )' +%& /:),& &-+ %* *,&*( %*( * >)):,& )/*-+ '

    )-& )+% -*,, -&'+, -+)' ,& +%*' 9 -&'+ & /)'+&. T%)

    /&*' +%*+ &>)-& -+ %*>& *,,&' : 60 & -&'+ )'-& +%& )+ GSM

    '&+ :&-*/& ,)>& )' 1995. I+ *, %&, &@,*)' % * &-&'+

    T&,&-/ A)* >& &>&*,&( +%*+ /& +%*' 70 & -&'+ I'()*'

    /:),& :-):& &,+ +%*+ )-& && ' *+ * &*'*:,& ,&>&,.

    O'& +%& -%*,,&'& *-)' GSM &*+ )' I'()* ) +%& ()>&)+

    +%& ->&*& &)' ;/ &/+& *, &)' + /& +%& /+

    (&'&, ,*+&( /&+,)+*' *&* )' +%& ,(. I'()* %* /&

    +%*' 40 '&+< %)-% ->& +%& &>&' ,*&+ -)+)&< >& 7000

    +' *'( &>&*, L*- >),,*&. S-% (&+% ->&*& %* &)&(

    &'/ )'>&+/&'+ / I'()* &*+. I+ ) &+)/*+&( +%*+ /&

    +%*' R200 :),,)' %*( :&&' )'>&+&( )' I'()* GSM )'(+ : /)(;

    2000< * )& +%*+ ) &+ + :& ,&/&'+&( : * +%& R. 300

    :),,)' >& +%& '&@+ )>& &*.

    7

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    T%& ( '& ) +%*+ :-):& +% ) :&)'')' + , %&*,+%.

    #)+% I'()* , PC &'&+*+)' *'( %)% *>&*& I'+&'&+ *& ;*+

    14;20 % * /'+% & & )+ ) -/**:,& + +%& US ;+%& /*&+

    /:),& (*+* *'( /;-//&-& , &@+&/&, /))'. #AP

    &>)-& %*>& *,&*( :&&' ,*'-%&( )' +%& :-'+)'&'+ *'( +%& )+

    GPRS '&+ *& )' +%& -& :&)' ,,&( +. I' +%& &*

    *%&*(< GSM I'()* ),, )+% )+ /&/:& + &*,)& +%& +&'+)*,

    &*, *-&+ &>)-& )' *'+)-)*+)' +%& **( 3GSM ,)-&'-&.

    Inia !astest gro"ing GSM #art

    I'()* ) &@&-+&( + %*>& 145 /),,)' GSM ,:*, +&/ /:),&

    -//')-*+)'B -+/& : 2007;08 -/*&( + 26 /),,)'

    :-):& * ' M*-% 2005< *--()' + +%& G,:*, M:),& S,)&

    A-)*+)'. F GSM< I'()* ) * --& +. I+ ) '& +%& *+&+

    )' /*&+ )+% )+ :-):& :*& (:,)' )' 2005. A+ +%)

    *-&< +%& +*&+ 150 /),,)' :-):& : 2007;2008 ) (&)')+&,

    *-%)&>*:,&& L*+)' A/&)-*' &*+

    %* -%&' GSM. I' N+% A/&)-* GSM +% ) :)& +%*' CDMA

    -(& ()>))' /,+),& *--&B

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    (&:*+& >& GSM >& CDMA )' /:),& &>)-& *&'*< !*((&' *)(

    GSM ) +%& ,( /+ --&, /:),& +*'(*( )+% >& 1 :),,)'

    &< *'( ) *' &' /:),& +*'(*(. I+ *, + *+/*+)-

    )'+&'*+)'*, */)'< %)-% ) * /*? -'+):+ + :)'& ,*'.

    Inia$s GSM #o%ile !ir#s$ re&enue up '( p)t

    I'()* )>*+& +&,&-/ )/ &)' GSM;:*&( /:),& &>)-&

    &+&( * 24 &-&'+ )& )' &>&'& )' +%& &* + M*-% 2007 :+

    *)( +& +% *+& -,( , :&-*& %&*> +*@& ' +%&

    '*-&'+ )'(+. A,+%% I'()* /:),& &-+ ) +%& ,( *+&+

    )' /*? )&,& /*&+< )+ ) */'+ +%& %)%&+ +*@&(

    )'(+)& )' +%& -'+. M:),& -*)& * * /-% * 25 &-&'+

    +%&) &>&'& * ,)-&'-& &&< &-+/ -%*& *'( +%& +*@&. T%&

    C&,,,* O&*+ A-)*+)' I'()* COAIB *)( &>&'& )-*,

    200304 +( *+ 83.08 :),,)' && H1.86 :),,)'B -/*&( )+% 64

    :),,)' && * &* &*,)&. A--()' + T.V. R*/*-%*'(*'< ()&-+

    &'&*, *+ COAI< T%&& &>&'& +% *+& -*''+ :& /*)'+*)'&(

    ',& +%&& ) * -'-&+&( &+ : +%& >&'/&'+ + -+ &@-&)>&

    ,&>)& *'( *,, %*)' )'*+-+&J

    + +%& +&'+)*, + ( /-% :&++& &@)+ * +%&& ) +),, %&

    (&/*'( )' +%& &-+.J R*/*-%*'(*' *)( +%& &-+ * +),, ,)'

    /'& :+ (&-,)'&( + &,*:*+&. S*,& ?/&( :&-*& * (:,)'

    9

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    +%& GSM G,:*, S+&/ M:),& C//')-*+)'B & :*& *

    /& &,& &'+&&( +%& ,)%)' /*&+ +%*' + '& +%& ,&+

    -*,, *+& )' +%& ,(. + +%& /'+%, *>&*& &>&'& & &< *

    & /&*& )+*:),)+< (&-,)'&( 17.4 &-&'+ + 432 && )' +%&

    +% *+& -/*&( )+% 523 && )' +%& )+ *+& (& + *

    -+ )' +*) *'( &@-&)>& -/&+)+)' */' -/*')&. G+%

    ,)'< (&/*'( '+*&( T%& *-)*+)' %* '+ )'-,(&( +%&

    )'*'-)*, &/*'-& *'( +%& GSM;& :*& +*+&;' )/ %**+

    S*'-%* N)*/ L+(< +%& &-'(;*'&( ,*&< *'( M*%*'**

    T&,&%'& N)*/ L+(< R*/*-%*'(*' *)(. T%&& *& 150 /),,)' GSM

    -+/& *'( /& +%*' 96 /),,)' & +%& )>*, CDMA;:*&(

    /:),& &>)-& )' +%& -'+.

    T%& *-& +% )' /'+%, *(()+)' ) ,)' *+& ?+ 1.25

    /),,)' & + +%& &>)-& )' A), -/*&( )+%

    1.9 /),,)' )' +%& &>) /'+% *'( 1.63 /),,)' )' F&:*.

    R*/*-%*'(*' :,*/&( +%& ,(' ' * /*?)+ /*,, GSM

    &*+ :&)' '*:,& + &@*'( '&+ )'+ *, *+%& %&&

    (&/*'( &/*)'&( ,*&, '+*&(.

    O ,& *& '+ &'% + ->& -+ '&+ &@*')'

    *'( )'*'-)' -%*& ' ,*'. #& *& /*)' /'& ', + ->&

    &*+)' &@&'&

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    I'()*' ' * /:),& %'& -/*&( )+% *:+ 20 &-&'+ )' C%)'*.

    A:+ * (&' )/ -% * %*+) A)+&, L+(< 28 &-&'+ '&( :

    S)'*& T&,&-//')-*+)'< R&,)*'-& I'-// L+( *'( +%& I'()*'

    GSM;')+ V(*'& :*++,& )' +%& %+, -/&+)+)>& &-+.

    DOES GSM *A+E T*E EDGE,

    GSM &*+ *& '+ +%& ', '& % *& )&( *:+ +%& *)(

    +)(& /*(& : CDMA /:),& ,*& R&,)*'-& I'-// *'( T*+*

    I'()-/ )' +%& I'()*' -&,,,* /*&+

    T%& GSM ,)& :+% %*'(&+ *'( &)/&'+ ; % )'-)(&'+*,,

    *, %*>& +%&) +%& + )/, ,*-&( )' +%& CDMA )&< *& :&)'')'

    11

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    + ,& /& ,&& >& %*+ * &*,)& +&/&( * ')-%& *'(

    /)'-,& (*+* -*)*& /*&+ : +%& &*+

    A*+ / +%& +' --& +%& + CDMA &*+ %&

    '&+ *& :*&( ' -(& ()>))' /,+),& *--& CDMAB< +%&

    /)&*:,& %)' +%& ,:*, +*'(*( /:),& GSMB :*&(

    '&+ +%*+ ,*'-%&( &'&*, *-&+ *() &>)-& GPRSB &>)-&

    (*+* -''&-+)>)+ )' ,*+ +%&& &*< %* +%& >&'( )&(. G,:*,

    /:),& S,)& A-)*+)' GSAB ' :&,)&>& +%*+ &>&' +%%

    I'()* ),, )/*), &/*)' * >)-& +*)-;,&( /*&+ )' '&@+ +;+%&&

    &*< +%& (*+* +*)- -/'&'+ ),, : 25;30 & -&'+< *'

    +)/)/ +%*+ )+ +)' + /*& GSM &*+ &&, * &,,.

    12

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    T*E CDMA C*ALLENGE

    CDMA ,*& %*( ,*'-%&( +%&) &>)-& )+% CDMA 2000 1;:*&(

    '&+< %)-% -*' )>& %);&&(< *,*;' -''&-+)>)+ + +%&

    I'+&'&+< *'( +%& (*+* &>)-&. GSM &*+< ' +%& +%& %*'(& %*( + /)*+& / +%& +*+)' &@&)&'-& #AP )&,&

    *,)-*+)' +-,B + GPRS< %)-% %* '+ )'))-*'+, )/>&( +%&

    :-):& &@&)&'-& )' +%& N&+ '/ /:),&.

    T%& + :* GSA< *' *')*+)' -/))' N)*< S)&/&',+)'B *'( ,&*>& GPRS :&%)'( * * (&*/ '& .

    O', A)+&,< V(*'&< PL M:),& *'( I(&* C&,,,* %*( ,*'-%&( GPRS& * &&( *'( 54 :< :+ +%& *-+*, &&( %*>& '+

    &@-&&(&( 14;18 :< * /*? &*' % GPRS +% %* :&&'

    ,. A **)'+ +%& ++*, GSM -&,,,* :*& 5.61 -&< +%& -'+

    %* :&+&&' 2*),*:,& * + % /*' &

    +%&& (*+* &>)-&< +%& )& ) :&,)&>&( + :& &&-+*:,& * *

    &-&'+*& *+) CDMA.

    13

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    Barti is al#ost tere

    + )+< +%& EDGE %*+) C&,,,* ) -,& + -//&-)*,, ,*'-%)'

    )+ EDGE &>)-& )' D&,%) *'( M/:*) : &'( M* &*, "'&&'( N)*. V(*'& *'(

    PL *& &+ + %,( +%& +)*,. T%& + -/*')& ,( &>&'+*,,

    /)*+& + EDGE< :+ &%* *+& &&)' +%& &'& + %*+)

    &>)-&.

    EDGE %,( +%& /)& (&,)>&)' (*+* &&( *'( 170;180

    : * **)'+ +%& +%&&+)-*, &&( *'( 380 :B %)-%< )

    *-%)&>&(< /)& +%& ,*'-% /*' (*+* *,)-*+)'. T%& -*,*:,&

    -+ /)*+)' / GPRS + EDGE ) '+ + %)% *'( /*)',

    -/)& +*& *(& )' -*& * /(&' '&+ -% *

    %*+) *'( !+-%< -,*)/&( -%*)/*' GSA I'()* -%*+& R*&%

    M*,).

    .ill GSM #aintain its eastart,

    A+ +%& GSM E>,+)' F/ %&,( )' N& D&,%)< GSA &)(&'+ A,*'

    !*((&' &()-+&( +%*+ GSM +% ),, * ++) CDMA * *

    %*&')' ,:*,,. !& &,+ I'()* -,( %*>& * /*' * 200 /),,)'

    GSM :-):& : 2007;2008< / ')'& /),,)' )' D&-&/:&

    14

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    2004. A--()' + GSA< +%&& *& >& 1.1 :),,)' GSM :-):&

    ,()(& * **)'+ 250 /),,)' CDMA -+/&. T%& &>&'& +

    25 ,:*, &*+ / (*+* *>&*& 18 & -&'+ *'( 22 +%&&

    &*+ ' GSM '&+. O>&*,,< +%&& *& 76 &*+ )' 50

    -'+)& +%*+ %*>& -//)++&( + (&, EDGE.

    A,/+ &>& -'+ %* * GSM;:*&( '&+ *'( &>&' +%& US

    &*+< %)-% &*+&( ' ';(&'-+ TDMA +&-%',< &&

    /)*+)' *(*,, + GSM< '+ CDMA< )'+&( + !*((&' *+ +%& GSM

    E>,+)' F/. T%& F/ ) * ,:*, GSA */ + *)+ +%&

    &*+ &>,+)' + +%)( &'&*+)' 3GB +&-%',)&. P&,&

    *& )' +%&) %'& /-% /& +%*' >)-&. F)+&&' '&+

    %*>& -//&-)*,, ,*'-%&( EDGE * )+ -*' ' 3G ,)& &>)-& )' +%&

    &@)+)' &-+/ +%& &*+ )+%+ '&&()' * 3G ,)-&'&. E>&'

    +%& /)*+)' + * ,,;,&(&( 3G ,&>&, #)(&:*'( CDMA #CDMAB

    ),, :& /+% )+% EDGE)(&( : GSM '&+ )' *,/+

    200 -'+)& ) * & +%*+ CDMA (&'+ )>& . #& '

    & +%*+ *,/+ 20;25 & -&'+ +%& &>&'& /& GSM

    &*+ -/& / */)' -+/&

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    A,&*(< 81 &*+ %*>& ,*'-%&( 77 CDMA 2000 1 '&+

    %&&* ')'& %*>& ,*'-%&( &>)-& :*&( ' 1@EV;DO ,*+/

    *- A)*< +%& A/&)-* *'( E&. A+ ,&*+< 16 '& 1 *'( )@

    1@EV;DO '&+ *& -%&(,&( + :& (&,&( )' 2004< *--()' +

    CDMA D&>&,/&'+ G. EV;DO *'( EV;DV *& +%& '&@+ ,&>&,

    &>,+)' ' +%& CDMA 2000 1 ,*+/< -**:,& (&,)>&)'

    &>)-& -/**:,& + 3G #CDMA.

    .ere are te #oels,

    #%*+ ),, /*++& * ,+ )' +%) * ),, :& +%& *>*),*:),)+ EDGE

    -/,)*'+ %*'(&+ *+ *(*:,& *+&. #%),& +%& + CDMA &*+

    %*>& :&&' )>)' + %*'(&+ +%*+ -*' )>& %);&&( (*+* +*'&&' '< GPRS %*'(&+ %*>&

    '+ :&-/& -//',*-& *'( GPRS &*+& ) '( ', )' /)( *'(

    %)%;&'( &/&'+ %*'(&+.

    En su# ga#e

    #%&' +%& '&+ (&, EDGE< :-):& -*' &@&-+ +%& (&,)>&

    *(>*'-&( /:),& &>)-& -% * &* (',*()' >)(& *'(

    /)- -,)< ,, /,+)/&()* /&*)'< :&)(& %)%;&&( I'+&'&+

    *'( &;/*), *--&< >)(&( +%&) %*'(&+ + *,, +%).

    + +%& &*, -'-%& ),, :& +%& /)*+)' *+ * ,*+& +*& + 3G

    +&-%',)& -% * #CDMA< EV;DO EV;DA * *'( %&' +%&

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    >&'/&'+ (&-)(& %*+ + ( )+% +%& 3G ,)-&'-&. #CDMA

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    & )+ CDMA :-):& /-% /& +%*' %*+ GSM ,*& )'+&'(

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    +*'(*( -;&@)+)'. F '< GSM ,&

    17

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    INTRODUCTION

    Airtel /Barti Airtel Lt01

    %*+) A)+&, L)/)+&( * )'-*+&( ' ", 7< 1995 /+)'

    )'>&+/&'+ )' +&,&-//')-*+)' &>)-&. I+ :)()*)& &*+&

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    M*-% 31< 2007.

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    )>*+& )'+&*+&( +&,&-/ -',/&*+&< %*+) E'+&)&. %*+)

    >)(& * *'& +&,&-/ &>)-&< %)-% )'-,(& C&,,,*< *)-)-& >)(&< )+% * +)'+ )' 23 +*+& ->&)' *,, /&+

    *'( /& +%*' 50 /),,)' *+))&( -+/&.

    SER+ICES

    Airtel Prepaid

    A)+&, P&*)(< +%& R&*( C&,,,* C*( / A)+&, -/& + /

    %*+) E'+&)&< I'()* ,&*()' )'+&*+&( +&,&-/ &>)-& >)(&.

    G)' /:),& )+% A)+&, P&*)( ) * '& * ,)&. #)+% * %+

    &*+ &*+&< *, )/,& + &< A)+&, P&*)( /*& &>&+%)' +%*+

    (&*/+ *'( :&,)&>&(< ):,&.

    Total Cost Control

    Y -*' -'+, A)+&, P&*)( ,)& '&>& :&&. N /& &'+*,

    (&)+ )/, &-%*& * /-% * '&&( + / * , *

    R. 10< + * %)% * R. 10

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    /& *)' (&)+ %*>)' * /)')// :*,*'-& )' *--'+ +

    /*& *' STDISD -*,,. !*,&;&& -*,, *& %&& + +*

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    E'? -/,&+& -,*)+ %&' -*,,)' )+% A)+&, ,(;-,* +&-%',

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    +%& -'+.

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    Y *--'+ :*,*'-& ) (*+&( ' +%& -&&' %*'(&+ *+ +%&

    &'( &*-% -%*&*:,& -*,,. Y -*' *, -*,, 123 / /:),&

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    P&*)( R&-%*& C' +%*+ )%+ < / * >*)&+ +*),

    /*(& &-%*& -' )+% ()&&'+ (&'/)'*+)'< %)-% *&

    *>*),*:,& *+ * '/:& +,&+ *- -)+. S)/, ,, +%&

    -&(& /&'+)'&( :&,< + &-%*& %'&.

    20

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    2repai Roa#ing

    A)+&, P&*)( -/& &*-+)>*+&( )+% N*+)'*, R*/)'< +*

    -''&-+&( ' /*++& %&&>& *&. Y -*' *, &'( &-&)>&

    MMS< -%&- &/*), *'( *--& +%& GPRS &>)-& %),& */)'

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    Oter Ser&i)es

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    -//')-*+&. T +%&/ *'( ()->& * %,& '& ,( ' *'(

    &@-)+&/&'+.

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    C*,, *)+)'< -*,, %,(< -*,, ()>&+ *'( C*,,& L)'& I(&'+))-*+)'

    P&&'+*+)' *,, )+% A)+&, &*)( -''&-+)'.

    +oi)e Mail

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    %'&< A)+&, V)-&/*), ),, *'& -*,, *'( &-( * /&*&.

    T%& :&+ *+ ) +%*+ +%&& ' &@+* /'+%, -+ &++)'

    V)-&/*), ; ?+ * +%& %'& -*,, %&' & +%& &>)-&.

    21

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    SMS /Sort Messaging Ser&i)e1

    S&'( /&*& )-, *'( &*), )' +&@+< ) )+ + ') + +*,

    ('+ %*>& /-% +)/&. I+ +%& * + %*& +%& )'+&&+)' '&;

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    F &.. * )' +'& + (',*( *>)+& )' +'&. Y -*'

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    &>)-& ,)& -)-&+< +-< ' %'& *+ +%& +-% * &

    :++' )+% A)+&, L)>& SIM :*&( S&>)-& ' SIM -*( /&'. T

    (',*( '& &>)-& ' A)+&, SIM< -%& +%& #%*+ '&

    +)' '(& +%& A)+&, &>)-& /&'.

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    &'()' * &( * *' SMS + 56465 C%& A+, !-&)-& )'+-+)' + - *>)+& !&,, T'&. O'-& )')(&

    +%& - &*+&< ?+ & )' +%& 10;())+ A)+&, /:),& '/:&

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    F&+ )+)' -%-,*+&< ,& *'( &&+)' -*(. S* )+ )+% *

    ' )'+&*( G)+ * !&,, T'& + +%*+ &-)*, /&'&. "+ -*,, 55055

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    + )+ +%& !&,, T'& +. Y ),, &+ *' SMS '+))-*+)' '

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    )' *>)+& !&,, T'& R)' +'& ) * )/,& * &-%*)'

    %'& )+% +*, +)/&. S)/, *, )'+ '&*&+ A)+&, S%

    *'( *, + )+% *>)+& '. C%& / ,,( !)+ +

    24

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    I'() R&/)@&< !*( R- + G?*+) G*:*< %*?*' + "*< %*'*

    &*+ + + +*)' T*/), !)+ / * ,)+ /& +%*' 18000 '.

    Rea) us An5ti#e An5"ere

    I' -*& '&&( *)+*'-&< ()*, 121 ; +,,;&& '/:&& * &&+.

    25

    mailto:[email protected]://images.google.co.in/imgres?imgurl=http://www.maduraidirectory.com/tele/images/airtel.gif&imgrefurl=http://www.maduraidirectory.com/tele/cell.php&h=43&w=120&sz=2&tbnid=RnEakYo7j_ZaLM:&tbnh=29&tbnw=83&hl=en&start=4&prev=/images%3Fq%3Dairte%20mailto:[email protected]
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    26

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    Eas5 2a5#ent Options0 An5ti#e An5"ere

    Y -*' -%& / * %+ -'>&')&'+ */&'+ +)' ', )+%

    A)+&,. #*, )'+ *' A)+&, &,*+)'%) -&'+& *'( /*&

    */&'+ : -*% -&()+ -*(. D * -%&& *+ *' +%& (

    :@& /*)' */&'+ )/, , ' + M A)+&, &-+)' *'(

    * )'+*'+, +%% -&()+ -*(. Y -*' *, + &*

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    Y -*' )>& +*'()' )'+-+)' + (&:)+ -&()+ -*( *--'+

    /'+%, A)+&, :),,. A,, %*>& + ( ) ),, +%& S+*'()'

    I'+-+)' F/ *'( /*),< *@ )+ + ( )+ *' &,*+)'%)

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    F),, *' ECS / *'( /*),< *@ )+ + ( )+ *' &,*+)'%)

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    A)+&, %* )'+(-&( A'%&& */&'+ +%*+ & +%&

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    R&,*+)'%) C&'+& )' +%& -'+< /*& */&'+ : -*% -&()+

    -*( *'( &'? ')'+&+&( A)+&, S&>)-&.

    27

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    Creit li#it

    Y &;&+ -&()+ ,)/)+ /&'+)'&( ' /'+%, :),, %&, &&

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    *' )'+&)/ */&'+ *'( &(-& *--'+ :*,*'-& :&,

    -&()+ ,)/)+. Y /* *, -%& + * *' *(()+)'*, &'(*:,&

    (&)+ + &'%*'-& -&()+ ,)/)+ + -'>&')&'+ */&'+

    /&+%( C&()+ C*( S+*'()' )'+-+)' .Y -*' *, /*& &

    ECS *-),)+.

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    E'? -/,&+& -,*)+ %&' -*,,)' )+% A)+&, .I+ & ,( -,*

    +&-%', *'( ':&**:,& '&+ ->&*& +%*+ *' >& 23

    -)-,& *- +%& -'+.

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    C*,, ,' ()+*'-& -*,, )' I'()* *'( O>&&* )+% STD ISD *-),)+ '

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    A)+&, */)' &>)-& *,, + +* -''&-+&( *'( &

    /:),& %'& + /*& &-&)>& -*,, / *,/+ *'%&& )' I'()*

    *'( *, >& 160 -'+)&< *:*(.

    28

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    G2RS - Roa#ing

    U& A)+&, P+*)( GPRS &>)-&< %),& */)'< + *--& +%&

    )'+&'&+ *'( )-& /*), &. ,*-& &>)-&B< / *,/+

    *'%&& )' I'()* *'( *:*(.

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    C*,, *)+)'< -*,, %,(< -*,, ()>&+ *'( C*,,& L)'& I(&'+))-*+)'

    P&&'+*+)')-& / A)+&,. I' *-+< -*' &+ * -'&&'-&

    &>&' %&' +%& +%& )>& *& )' * ,*'(,)'& %'&. T ' /&)-& *+ 121.

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    /)&(. T%& SMS ),, (&+*), +%& CLI *'( +%& +)/& %&' +%& -*,, *

    /*(&. T *-+)>*+&< ()*, Q135Q2 +%&' & +%& -*,, :++' *'( *)+

    +%& &&+ + :& -/,&+&(.

    29

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    +oi)e Mail

    #%&' %*'(&+ ) )+-%&( < & + : + *'& +%&

    %'&< A)+&, V)-&/*), ),, *'& -*,, *'( &-( * /&*&.

    T%& :&+ *+ ) +%*+ +%&& ' &@+* /'+%, -+ &++)'

    V)-&/*), ; ?+ * +%& %'& -*,, %&' & +%& &>)-&.

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    ('+ %*>& /-% +)/&. I+ +%& * + S%*& +%& )'+&&+)' '&;

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    Y -*' *, -%& * >*)&+ -'+&'+ +)' ,)& L)>& C)-&+

    C//&'+*< ,*+&+ N*+)'*, I'+&'*+)'*, N&< M>)& R&>)&

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    &>)-& ,)& -)-&+< +-< ' %'& *+ +%& +-% * &

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    (',*( '& &>)-& ' A)+&, SIM< -%& +%& #%*+ '&

    +)' '(& +%& A)+&, &>)-& /&'.

    31

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    Airtel Li&e8 SMS Ser&i)es7 Y -*' &'? * %+ &>)-& :

    &'()' * &( * *' SMS + 56465 C%& A+,

    !-&< C)-&+< ,,( !,,( I'() P R)' +'&. I'

    -*& '&&( *)+*'-& SMS W!&, + 56465.

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    L ' + +%& )'+&'&+< )+% GPRS +%*+ *,, (*+* +*'/))' *+ *

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    & +%& )'+&'&+ ' /:),& %'& )+% A)+&, EDGE &>)-&.

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    T'& ,)+)'.

    32

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    Cop5 a *ello Tunes

    L)& * +'& *'+< *,, %*>& + ( ) -*,, 55055 *'( ,, +%&

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    TARIFF STRUCTURE

    2repai Tari!!s

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    35

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    Airtel 2repai Regular

    ==9

    SUK

    2ulse Rate 60 &-

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    L*'(,)'& #LL

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    MARKET SITUATION

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    COM2ETITI+E SITUATION

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    55

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    2RICE AND 2RICING 2OLIC

    AIRTEL %* &*,)&( +%*+ +%& I'()*' /*&+ ) )-& &')+)>&. T%&&&

    )+ -*& +%& %* -/& )+% >*) )''>*+)>& +*) -%&/& +

    +*& '&&( ()&&'+ -*+& -+/&; G&'&*,,< +%& -&,,,*

    &>)-& *& /& &@&')>& +%*' +%& ,*'( ,)'& :*&( +&,&%'&

    &>)-&. T%) ) (& + +%& &*' +%*+ +%& &*+)' -/*')& *&

    &)&( + * * && + +%& >&'/&'+ )' *)+)/&.

    56

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    MARKETING STRATEGADO2TED B B*ARTI

    %*+) %* &'+ * -')(&*:,& */'+ ' *(>&+))' )+ /:),&

    %'& &>)-&< A)+&,. &)(& )'+ *(>&+))'< +%& -/*' %*( +

    ,*& ' %*()' *'( ) )' *'( *'( D&,%).

    T%& :?&-+)>& :&%)'( (&)')' * /+)' -*/*)' +%& WA)+&,

    &>)-& ) + /+& +%& :*'( **&'& *'( + :),( :*'(

    &&&'-&.

    I+ ) +)' + &+ * +%&/*+)- -*/*)' + :),( * +'& :*'(

    &)+ A)+&,. S)'-& +%& -&,,,* %'& -*+& )+&, ) +

    &+)-+&(< *, +%& *-+ +%*+ * C&,,,* %'& ) * %)% )'>,>&/&'+

    (-+< )-& (&'+ *,) * *' &&-+)>& ()&&'+)*+. T%& )/*&

    +%& &>)-& >)(& -'+ * &*+ (&*,. G)>&' +%& C&,, %'&

    -*+&< )+ ) +%& '&+ &)-)&'- *'( +%& *,)+ &>)-& +%*+

    :&-/& )/+*'+. #%*+ ' +%& :& ) ,)' *+ ) + &+ +%&

    +)// )-&;&/*'-& *-*&. T%) *, &>& * *' &&-+)>&

    ()&&'+)*+

    *'( **&'& ) &*( +%% +%& -*/*)' *'( :*'(

    &&&'-& +%% :*'( +*+&. A)+&, -*/*)' )' +%& -*)+*,

    :&*' )+% * &)& +&*& %*()' *- +%& -)+

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    */&( +%& -)+< %*'()' + :-%& *:+ +%& -/*' *'( )+

    &>)-& + *,, -'/&. A:+ 50&+)&/&'+ &'( &@-&&(&( R. 4 -&.

    A +(* +%& **&'& ,&>&, I 60= '*)(&(. T%) )/,)& +%*+ )

    +&'+)*, ',&(&*:,& -'/& *& *&( + '*/& * C&,,,*

    %'& &>)-& >)(& +%*+ ) ' +%& + %)%& /)'( 60= +%&/

    ,( '*/& A)+&,. A *)(&( )+ ;) 100= : )>)' -,& *'( %)'+

    &+-.B.

    *'( +&'+% * (-+ +%& %&*,+% * :*'( ) /&*&( :

    +%& &-&'+*& -& +%& :*'( ' +%& *:>& *)(&( *'( +%& '*)(&(

    +&+. T%& )& % +%*+ A)+&, ) * %&*,+% *'( * +%)>)' :*'(.

    E>& -/*' %* * *,< %)-% /)%+ -/)& * *,& +*&+ *'( *

    */& ,*' )+% (& &*( + I+ -/&+)+. A)+&, -*/*)'

    +*+& ) (&)'&( &&)' )' /)'( )+ /*&+)' +*+&. T%& +'&< /&()/ *'( , -*+&)&. T%& )%+ %*'( )(&

    % +%& &>&'& %*& &*'&( / +%& +%&& +& &.

    A)+&,< &&)' )' /)'( +%& )/+*'-& +%& -+/& &+&'+)'*,& )+ %&*> & +%& /+ *'( -'+*'+, )'(,& )' &>)-&

    )''>*+)'. +< )'-& %&*> & -/)& ', 15 ; 20= +%&

    ,*+)' +%& +%& &/&'+ -*''+ :& '&,&-+&(.

    T%& ,*+)' %)-% %* ?+ &*,)&( +%& )/+*'-& -&,,,*

    %'& %* + :& &( )'. I+ ) +%) &*' +%*+ +%& &>)-&

    >)(& & * ,&+%* )'-&'+)>& *'( ()-'+. C'-&+ ,)&

    +%& F&&(/ -'-&+ *& :&)' *')&( : A)+&, )' (& +

    /+& *,&. T%& /&()* -%*''&, ) -%&' )+% &-'/ )' /)'(.

    T%& +*&+ &/&'+ ) '+ >& -'-&+& :+< +%&& ) *' *++&/+ +

    - ' +%& % -*' *(. T%& )'+ *(>&+)&/&'+ *'( %*()'

    *& ,*-&( )' +%& +*+&)- *&* %)-% /+ ,)&, + -*+-% +%&

    *++&'+)' +%& % '&&( * -&,,,* %'&. T%& (-+ /)&

    %)-% /)%+ -+ ()&&'+ 1 %)%&B ) *' )/+*'+ >*)*:,& )'

    (&+&/)')' +%& +*&+ *()&'-&.

    &)(& +%)< +%& /+)'*, +*+&)& +%*+ A)+&, %* *(+&( *& .

    )B P&,& % %*>& :&( A)+&, &>)-& %*>& :&&' +&*+&( +

    &@-,)>& &/)& :,-:+& />)&. A)+&, %* +)&( )+%

    L+%*'* + & -+/& :' /),& ' +%& G&/*' *),)'&

    &&'+ ,)& */.

    59

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    ))B T%&& %*>& :&&' &(-*+)'*, -*/*)'< )/*& -*/*)'< &

    ,*'-% *(>&+)&/&'+< ,*'-% *(>&+)&/&'+< -'*+,*+

    *(>&+)&/&'+< /+)'*, *(>&+)&;/&'+< *++*-)'

    *(>&+)&/&'+ *'( +*-+)-*, *(>&+)&/&'+.

    60

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    DISTRIBUTION

    T%&; -/*' %& &*+)' *& -'-&'+*+&( )' *'( *'( D&,%).

    I+ 27 F*'-%)&& *'( 15 D)+):+; T%& *, %*>& 8 )'+*'+ *--&

    -*% -*( -'+&; E*-% *'-%)& ()+):+ -*' %*>& *'

    '/:& (&*,& '(& %)/ * ,' * +%& &' )*>&( : +%&

    A)+&, *+%)+. E*-% *'-%)& %* + )'>&+ R&& T&' L*%. +

    :+*)' * *'-%)& *'( %,( &/, *' )-& &-)+&( : A)+&,.

    T%) &' *-+ * *' ,)*)' :&+&&' +%& -/*' *'( +%&

    *'-%)&. T%& *'-%)& -*' )+ *' '/:& (&*,& * ,' *

    +%&) +&)+)& ( '+ >&,*. + '+'*+&, A)+&, %* '+ :&&'

    >& --&, )' -'+,,)' +&)+)*, >&,* (&*,&. T%&

    *'-%)& -*' -* + %) 1 %& ' /+)'*, +*+&. F +%)

    +%&. -/*' -'+):+& 75= +%& /'& *'( +%& *'-%)&

    61

    C/*'

    F*'-%)&& D)+):+

    D&*,&D&*,&

    C+/&

    C+/&

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    -'+):+& 25= +%& /'&. T%& (&*,& '(& +%& *'-%)&&

    &-&)>& +%& */& -//))'. T%& *'-%)& *'( +%& (&*,& :+*)'

    +%& &&(:*- / +%& -+/& *'( +%& *& &'+ +%% +%& ,)*)'

    )-& ' * (*;+;(* :*) + A)+&,. T%& (&*,& %* + )'>&+ R&&.

    O'& L*% * *' )')+)*, )'>&+/&'+. T%& (&*,& A)+&, *& '+ *,,&(

    + >)(& *' +%& &*+ &>)-&.

    T*&+ &+ ()+):+ *'( +%& (&*,& ) 100 ;150 *-+)>*+)' &

    /'+%. !&'-& +%& (&*,& -*' *, +%&) ' /+)' ,)&

    :*''& *'( ()-'+ ' &+)>*, &+-. T%& (&*,& >)(& &>)-&

    /+,. T%& -'/& ' >)()' +%& :),, -%*& +%&

    %*'(&+ *'( &)(&'-& %* ', + *)+ *' % :&& &++)'

    -''&-+&(. T%& +* +%& (&*,& *'( +%& *'-%)&& *& >)(&(

    +*)')' : +%& A)+&, &''&,.

    T%& -/,*)'+ &'-'+&&( : +%& *'-%)&& *'( (&*,& *& &)+%&

    %*'(&+ :&)' '';'-+)'*, +%& SIM C*( '+ &++)' *-+)>*+&(.

    A'+%)' /& -/,)-*+&( ) &&&( + +%& /*)' A)+&, )-& )' D&,%).

    62

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    .*AT DOES AIRTEL OFFER,

    #)+% A)+&,< +%& :-):& ,('+ ?+ &+ * &'*, %'& +%*+ ,&+

    %)/%& :& )' +-%< *,*< :+ *, &+ * %+ :&'&)+ +%*+ ,&+

    %)/%& /*'*& %)%& +)/& ,)& '&>& :&&.

    A' A)+&, :-):& ) >)(&( )+% * S:-):& I(&'+)+ M(,& C*(

    SIM -*(B ; +%*+ ) +%& & + &*+)' %)%& -&,,,* %'&. !) -*(

    *-+)>*+& A)+&, -&,,,* &>)-& *'( -'+*)' * -/,&+& /)-;

    -/+& -%) )+% /&/ + &'*:,& '& + &'? '& -&,,,*

    %'& +%%,. E*-% SIM -*( -'+*)' * PIN -(& P&'*, I(&'+)+

    N/:&B %)-% /* :& &'+&&( : '&. "+ , SIM -*( )'+

    -&,,,* %'&< &'+& +%& PIN -(& *'( )+ :&-/& &'*,

    %'&.

    2RODUCT LIFE CCLE

    T%& *++&' -&,,%'& :-):& +% :&>&( &,&%&& )' +%&

    ,( &>&*, +%*+ +%& +% )' +%& /*&+ ) I')+)*,, , ,,&( :

    * %* *--&,&*+)'< :+ * +%*+ %* '+ %*&'&( )' I'()*. A *

    * +%& P(-+ L)& C-,& ) -'-&'&(. I'()*' *& *+ +%& :&)'')'

    +%& /*+)+ +*&.

    63

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    Introu)tion Gro"t Maturit5

    MARKETING OBECTI+ES

    C&*+& (-+

    **&'& *'( +)*,

    M*@)/)& /*&+

    %*&

    M*@)/)& )+

    %,& (&&'()'

    /*&+ %*&

    Strategies

    2rou)t O& * :*)-

    (-+

    &>)-&.

    O& >*,&

    *((&( &>)-&

    I'-&*& )'

    '/:&

    >*,& *((&(

    &>)-&.

    2ri)e C%*& -+;

    ,

    P)-& +

    &'&+*+&

    /*&+

    P)-& + /*+-%

    :&+

    -/&+)+

    Distri%ution ),( &,&-+)>&

    ()+):+)'

    ),( I'+&')>&

    ()+):+)'.

    ),( /&

    )'+&')>&

    ()+):+)'.

    A&ertising ),( (-+

    **&'&

    */' &*,

    *(+& *'(

    (&*,&.

    ),(

    **&'& *'(

    )'+&&+ )' +%&

    /* /*&+

    S+& :*'(

    ()&&'-& *'(

    :&'&)+.

    Sales U& %&*> *,& I'-&*& + I'-&*& +

    64

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    2ro#otion /+)' +

    &'+)-& &,&

    + :-):&.

    :),( *'(

    /*)'+*)'

    &,*+)'%)

    )+% -+/&.

    &'-*&

    :*'(;

    )+-%)'.

    65

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    66

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    RESEARC* MET*ODOLOG

    T%& /&+%(, *(+&( +%) ?&-+ ) &@,*+ )' '*+& )'-&

    +%&& ) ' %+%&) +%*+ %* + :& +&+&(. T%& -'-,)' %*>&

    :&&' (*' : &@,*+ &&*-% .

    T%&& %*>& :&&' + -& )'/*+)' -,,&-+&(

    *B P)/* S-&

    I %*>& /&+ &+*),& +%& A)+&, +%& -/*' *'( %*>& :&&' *:,& +

    &+ )+ %*'( )'/*+)' &*()' +%& (-+< )+ &*+& *'( +%&

    :)' *++&' +%& (-+. T%&) )'+ %* :&&' >*,*:,&.

    :B S&-'(* S-&

    S&-'(* -& %* ,*&( * >)+*, ,& + ,* )' +%) &+. A (

    */'+ (*+* %* :&&' -,,&-+&( / >*) :,)%&( *+)-,& *'(

    &+ '( )' /**)'& *'( ?'*,. A'+%& >)+*, -& %* :&&'

    +%& I'+&'&+ *'( *+)-,*, +%& -/*')& ' &:)+&.

    67

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    LIMITATIONS

    E>& *++&/+ ),, :& +*&' + :+*)' +%& & && *'( /&*')',

    &,+ :+ * '+%)' )' +%) ,( ) 100= &&-+ I :&,)&>& +%*+ +%&&

    ),, +),, +%& -%*'-& & ' *--'+ ,,)' ,)/)+*+)';

    1B R&'(&'+ '*>*),*:),)+.

    2B T)/& && *'( *+)& ' +%& *+ &'(&'+ *'(

    )'+&>)&&.

    3B C+& :)*.

    68

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    FINDINGS

    ;0 Do 5ou %elie&e tat Inia is potentiall5 one o! te #ost

    eJ)iting #o%ile ser&i)e pro&iers in te "orl,

    Co#pan5 es NoAirtel = ;+oa!one = ;Iea 4 1MTNL 4 1

    A *--()' + +%& *:>& +*:,& 16 80=B + +%& ++*, 20

    )'+&>)&&( &,& )' *,, +%& *:>& &-))&( I'()*' /:),& &>)-&

    >)(& *& :&,)& +%*+ I'()* ) +&'+)*,, '& +%& /+ &@-)+)'

    /:),& &>)-& >)(& )' +%& ,(< %&&* /& 4 20=B +%&/

    ( '+ *&& + +%) >)&.

    4

    1

    4

    1

    4

    1

    4

    1

    0 2 4 6 8 10 12 14 16 18

    Yes

    No

    AirTel Vodafone Idea MTNL

    69

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    & +*:,& 15 75=B + +%& ++*, 20

    )'+&>)&&( &,& )' *,, +%& *:>& &-))&( I'()*' /:),& &>)-&

    >)(& )'( +%*+ +%& >&'/&'+ +&,&-/ ,)- %* %*( +%& /+

    *()-*, )/*-+ ' +%& (&>&,/&'+ /:),& &>)-& >)(&)&&( &,& )' +%& /:),& &>)-& >)(& *& :&,)& +%*+

    '& +%& -%*,,&'& *-)' /:),& &*+)' )' I'()* ) +%& ()>&)

    +%& ->&*& &)'< %&&* )'+&&+)', *'+%& 10 50=B

    +%&/ (&' +%).

    0

    0.5

    1

    1.5

    2

    2.5

    3

    Yes No

    AirTel

    Vodafone

    Idea

    MTNL

    =0 To "at eJtent? oes 5ou !in tat #o%ile ser&i)e pro&iers

    is a &er5 )o#pleJ stanar,

    71

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    Co#pan5 To so#e eJtent

    /;->1

    To great eJtent

    /-;(1Airtel ' & +*:,& 10 50=B + +%& ++*, 20

    )'+&>)&&( &,& )' *,, +%& *:>& /*? +%& /:),& &>)-&

    >)(& )' I'()*' C&,,,* )'(+ )'( ', + /& &@+&'+ +%*+ GSM

    ) * >& -/,&@ +*'(*(< %&&* +%& *'+%& 10 50=B

    &'(&'+ )'( + &*+ &@+&'+ +%*+ /:),& &>)-& >)(& ) * >&

    -/,&@ +*'(*(.

    0

    0.5

    1

    1.5

    2

    2.5

    3

    To some extent To great extent

    AirTel

    Vodafone

    Idea

    MTNL

    CONSUMER LE+EL

    ;0 Do 5ou %elie&e tat #o%ile ser&i)e pro&iers )o#es )lose to

    !ul!illing te re6uire#ents !or a personal )o##uni)ation

    s5ste#,

    72

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    Co#pan5 es NoAirtel 9 ;+oa!one : & % 30 75=B + ++*, 40 &'(&'+ *& +%&

    :&,)& +%*+ /:),& &>)-& >)(& -/& -,& + ,),,)' +%&

    &)&/&'+ * &'*, -//')-*+)' +&/< %&&* 10 25=B

    +%&/ *& )' ' * + +%) :&,)&.

    3

    2

    3

    2

    3

    2

    2

    3

    Yes

    No

    MTNL

    Idea

    Vodafone

    AirTel

    73

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    )-& >)(& * +%& /+ &@-)+)' *'( *+))' /:),&

    +*'(*(< %&&* +%& &/*)')' 8 10=B &'(&'+ (&' +%).

    9

    1

    7

    3

    8

    2

    8

    2

    0 5 10 15 20 25 30 35

    Yes

    No

    AirTel Vodafone Idea MTNL

    74

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    '0 Do 5ou %elie&e tat 5our ser&i)e pro&ier as a genuine

    )o##it#ent to )reating a #oern an e!!i)ient

    )o##uni)ations,

    Co#pan5 es NoAirtel ;( --+oa!one : & % 36 90=B + ++*, 40 &'(&'+ *& +%&

    :&,)& +%*+ +%&) &>)-& >)(& %*>& * &')'& -//)+/&'+ +

    -&*+)' * /(&' *'( &)-)&'+ -//')-*+)' %&&* +%&

    &/*)')' 4 10=B &'(&'+ (&' +%).

    10

    0

    8

    2

    10

    0

    8

    2

    Yes

    No

    MTNL

    Idea

    Vodafone

    AirTel

    S.OT ANALSIS

    75

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    STRENGT*S

    C+ *(>*'+*&

    C&'+ ,&*(& )' *,)+ &>)-&

    L*&+ ()+):+)' '&+

    A:),)+ + -'+*'+, )''>*+&

    !)%, ),,&( -&

    E'+&&'&)*, &*,

    A)+&, )'-&*&( &)+ *'( /*&+ -*.

    .EAKNESSES

    T >& -&():),)+

    P)-& &&

    N&&( G>&'/&'+ +

    A*&'&

    S*,& *'( M*&+)'

    76

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    O22ORTUNITIES

    T +*)' *)' *'( -//)+/&'+

    A)+&, /*&+ %*& )'-&*)' *+ +%& &>)-& >)(& &@&'&.

    T% +')+ + )& )+ +.

    A++*)' %)%& >*,& &>)-&

    C,,*:*+)>& :)'& '&&( + :& &@,&(

    V&+)-*, &&*+*:,& ,+)'.

    L &'&+*+)' ,&>&, )' *, /*&+.

    T*REATS

    F&)' )'>&+/&'+

    G,:*, +&'( />)' / GPS + #LL.

    L*- ,:*, *)+ )' +&,&-/ +*)

    O+%& -/&+)+)'

    77

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    CONCLUSION

    F/ *:>& +%& (&+*), I -'-,(& +%*+ 70= A)+&, & &&&(

    + &/*)' )+% A)+&,. A, ( '. & % && ),,)' + )+-%

    / +%&) &&-+)>& :-):& %&( )'+&&+ )' A)+&,. !&'-&)-& ,)& +%& ( + ( &>)-&

    %)-% ) ()*, +%& A)+&, -+/& -*& *'( ,( ,)& + &'(

    /&'& ,& +%& A)+&, -/*' (&,)>& +%& ,& + +%&

    &' -'-&'&(. A, A)+&, ) >)()' && +&@+ /&*)' &>)-&

    *'( && >)-& /*), &>)-&. C*,, -'&&'-)' ) *, *'+%& &*+&

    A)+&, >)(&.

    78

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    79

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    UESTIONNAIRE

    NAME7

    ADDRESS7

    OCCU2ATION7

    ;0 Do 5ou %elie&e tat Inia is potentiall5 one o! te #ost

    eJ)iting #o%ile ser&i)e pro&iers in te "orl,

    Co#pan5 es No

    Airtel+oa!oneIeaMTNL

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    =0 To "at eJtent? oes 5ou !in tat #o%ile ser&i)e pro&iers

    is a &er5 )o#pleJ stanar,

    Co#pan5 To so#e eJtent

    /;->1

    To great eJtent

    /-;(1Airtel+oa!oneIeaMTNL

    81

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    CONSUMER LE+EL

    ;0 Do 5ou %elie&e tat #o%ile ser&i)e pro&iers )o#es )lose to

    !ul!illing te re6uire#ents !or a personal )o##uni)ation

    s5ste#,

    Co#pan5 es NoAirtel+oa!oneIeaMTNL

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    BIBLIOGRA2*

    &'*( ". T. M*,,)'(&. S&-))-*+)' M&+%(, A,)&( + +%& GSM

    S+&/. I' EUROCON 88< "'& 2005.

    S&%*() M%*' *'( R*>) "*)'. T U& L-*+)' S+*+&)&

    P&'*, C//')-*+)' S&>)-&. IEEE Personal Communications.

    11B< 1994.

    M& R*%'&/*. O>&>)& +%