ARMSAdvanced Risk Management System

User Documentation

2

Accessing ARMS via the Internet

• On your browser Internet site, type or copy/paste the following URL address:

http://www1.arrowpointcap.com

• When this screen appears, select ‘Products & Services’.

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Products and Services Browser

• Select ‘Web-based Tools’,

• Select ‘Advanced Risk Management System (ARMS)’

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ARMS Overview

• On the ARMS Overview page, select ‘ARMS’ to log in.

Note: If Security Alert notice displays, select ‘OK’.

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User ID and Password

• Type your User ID in the User name field. (Field is not case sensitive)

• Existing users: Type your password in the Password field and click on ‘OK’. (Field is case sensitive)

• New users: Type the temporary*

password you were assigned in the Password field and click on ‘OK’.

*Note: When a new User ID is created, a temporary password is automatically assigned. The new user will be required to create a new password after signing on the first time. (See next slide)

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Password Change Manager

How to create a new password:

• Type your user name in the Username field.

• Type your ‘temporary’ password in the Old password field.

• Type your new password in the New password field. (See password rules below) Password rules: Must be at least 8 characters long. Must begin with an alpha character. Cannot contain the user’s name. Cannot contain the user id. Cannot contain more than one set of repeating characters, (i.e. R77y*a$%). Cannot repeat the previous thirteen (13) passwords. Must contain at least one uppercase character. Must contain at least one lower case character. Must contain at least one number.

• Confirm new password it by keying it in again in the Confirm new password field.

Note: Users are required to change their password every 60 days or it will expire.

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Password Successfully Changed

Screen with “Passwordsuccessfully changed.” will appear.

• Click on the link to return to ARMS.

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Enter Network Password

• Enter your new password again.

• Check the box ‘Remember my password’if you don’t want to re-enter your password eachtime you log in.

• Select ‘OK’.

9

Welcome to ARMS

IMPORTANT!

You will receive this Welcome screen only once.

Please save the “Instructions to AccessLoss Runs” to yourworkstation for futurereference.

Select ‘Close’ to proceed.

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Account List

The account name(s) will bedisplayed as a link, or links,below the Account Name field.

Select a link to access thespecific account.

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ARMS Risk Management ‘Home’ page

The ARMS Risk Management Homepage will appear with ‘navigation’options on the left.

• Confirm that the correct account displays.

• Select ‘Policy List’ from the navigation options.

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Policy List

The Policy List screen will display the message: “No matching policies found”. • Change the radio button option in the middle of the pageto “All Policies”

• Select GO!

Note: ‘Navigation’ options are now at the top of the screen.

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Policy List (continued)

• Sort on any column by clicking on the heading.

• Click on any underlined item for more details.

• For multi-page lists, use thedirectional indicators (see blue arrow) to navigate page by page, or,enter the page number you want togo directly to, and select ‘Go’ (seeyellow arrow).

• To print the policy list, select the printer icon on the right side of thepage (orange arrow).

This will launch Adobe Reader where you will be able to view-print-save the Policy List. (seenext slide)

Note: Adobe Reader can be downloaded via the Internet at no charge.

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Policy List (continued)

When you have selected the printer icon on the previous screen, the policy list will bedisplayed. From here youcan view, save and print thereport.

• Click on the ‘Save’ icon to save the report (yellow arrow).

• Click on the ‘Print’ icon to print report (blue arrow)

• Close the window to return to ARMS..

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Accessing the ‘Report Library’

To access the Report Library option, either:

• Select ‘Report Library’ from the navigation bar at the top of the screen (orange arrow),

or• Return to the ‘ARMS Risk Management’ home page by selecting ‘Account’ -->’Home’; then select the ‘Report Library option from the left side navigation bar.

For this example we selected ‘Account’, then ‘Home’.

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Report Library

• On the ARMS Risk Management home page, select ‘Report Library’ from the navigation bar on the left.

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Report Library (continued)

The Report Library page will appearwith two options for loss run reports:

Standard Expired Account Claim Report (Claim listingtabular report for expiredaccounts historically providedin response to loss runrequests.)

Claim List - Claims Package(Claim listing tabular reportshowing claim data elementsby coverage and loss year.)

For this example we selected the‘Standard Expired Account ClaimReport’

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Standard Expired Account Claim Report

• For multi-page reports, use the directionalindicators (see blue arrow)to navigate page by page, or, enter the page numberyou want to go directly toand select ‘Go’ (yellowarrow).

• To print the report, select the printer icon on the rightside of the page (orangearrow).

This will launch Adobe Reader whereyou will be able to view-print-save thereport.

Note: Adobe Reader can be downloaded via the Internet at no charge.

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Report Options

When you have selected the printer icon on the previous screen, the report will then display for you. From hereyou can view, save and printthe report.

• Click on the ‘Save’ icon to save the report (yellow arrow).

• Click on the ‘Print’ icon to print report (blue arrow)

• Close the window to return to ARMS.

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Navigation

To exit ARMS or to accessa new account, return to theAccount List page.

• From the top navigation bar select ‘Account’, then ‘List’.

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Navigation (continued)

• To access another account, select the link under the Account Name field,

or,

• To exit ARMS, select ‘Logoff’ from the left navigator bar.

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Session ended

• Select ‘File’, then ‘Close’