Arrangement Arrangement ConferenceConference

DiscussionDiscussion

FHCSA-Z “Details” and “PromptnessFHCSA-Z “Details” and “Promptness

Winning Ways pages 35 - 69Winning Ways pages 35 - 69

FD & FSM Chapter 3FD & FSM Chapter 3

Kiernan (2006) page 31Kiernan (2006) page 31

Canine (2002) page 31Canine (2002) page 31

The Planning ProcessThe Planning Process

FD & FSM page 32FD & FSM page 32

PersonalizationPersonalization

Level ILevel I

Level IILevel II

Level IIILevel III

Funeral Celebrant ServicesFuneral Celebrant Services

Location of Arrangement Location of Arrangement ConferenceConference

Beginning the ConferenceBeginning the Conference

Manning (2005) page 33Manning (2005) page 33

SuggestionsSuggestions

FD & FSM page 33FD & FSM page 33

Funeral OptionsFuneral Options

FD & FSM page 34FD & FSM page 34

Religious: non-traditional, memorialReligious: non-traditional, memorial

HumanisticHumanistic

PersonalizationPersonalization

FD & FSM Chapter 7 page 75FD & FSM Chapter 7 page 75 Level I:Level I:

Level II: Level II:

Level III:Level III:

Funeral CelebrantFuneral Celebrant

FD & FSM page 287FD & FSM page 287

Gathering InformationGathering Information

FD & FSM pages 36 - 41FD & FSM pages 36 - 41 DispositionDisposition Death Announcements:Death Announcements:

– Death Notice vs. ObituaryDeath Notice vs. Obituary Death CertificateDeath Certificate Burial PermitBurial Permit Government Benefits:(Module)Government Benefits:(Module)

– Social Security, Veterans, Railroad Retirement , Social Security, Veterans, Railroad Retirement , Welfare/Public AssistanceWelfare/Public Assistance

Merchandise OptionsMerchandise Options

FD & FSM page 42FD & FSM page 42 Price Lists (discussed in FS Law)Price Lists (discussed in FS Law)

– Samples pages 42 – 45Samples pages 42 – 45 Preparation for Selection Room:Preparation for Selection Room:

– Page 45 – 46 (FS Counseling demo.)Page 45 – 46 (FS Counseling demo.) Video: laptop/DVD playerVideo: laptop/DVD player

– selection room, casket selection, selection room, casket selection, personalizationpersonalization

After Merchandise SelectionAfter Merchandise Selection

FD & FSM page 46FD & FSM page 46 SFG&SS: page 47SFG&SS: page 47

Payment Options: pages 48 – 49Payment Options: pages 48 – 49

Explanation of “What to Expect”Explanation of “What to Expect”– summarizesummarize

““Goal” of the Arrangement Goal” of the Arrangement ConferenceConference