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Background• Examination of assessment & feedback in the
light of findings and concern in the UK National Student Survey;
• NSS reports that the lowest scoring course items relate to Assessment & Feedback;
• Institutions urged to ‘look at their data’;• Many institutions have been doing just that for
many years;• Analysis of existing data indicates that change
has resulted from efforts to address concerns.
Approach• Student Satisfaction Approach – from 1989;• NSS items:
– 7. 'Feedback on my work has been prompt;’– 9. 'Feedback on my work has helped me clarify things I
did not understand;’• Usefulness of feedback;• Promptness of feedback;• Overall;• Discipline;• Mode of Study;• Personal Characteristics:
Age Ethnicity Gender
Improvement (1)Overall satisfaction with usefulness of feedback,
Universities 1,2 & 3 1996–2007
40
45
50
55
60
65
70
1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007
Univ 1
Univ 2
Univ 3
Satisfactory
Improvement (2)Overall satisfaction with promptness of feedback,
Universities 1,2 & 3 1996–2007
40
45
50
55
60
65
70
1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007
Univ 1 Univ 2
Univ 3 Satisfactory
Variation by variable - Discipline
• 2005 NSS showed differences in mean scores between disciplines;
• Most institutions do not provide breakdowns by discipline – Faculty based;
• Science related subjects score less well.
Variation by variable – Level, Mode & Year of Study
• Part-time students more satisfied than full-time;
• PGT students more satisfied than UG;
• 1st years more satisfied than those in later stages of study: ‘moments of stress’ issue?
• Local issues will impact upon ratings.
• NSS reports differences based on age, ethnicity & gender;
• Female students/ aged 25+ more satisfied than male students/ aged <25;
• Asian and Chinese students less satisfied than those from other ethnic origins. Black students more satisfied.
Variation by variable – Personal Characteristics
Age
30
35
40
45
50
55
60
65
70
75
80
85
90
95
100
1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007
<25
25 +
Satisfaction with usefulness of feedback by age, University 1, 1996–2007
Ethnicity
30
35
40
45
50
55
60
65
70
75
80
85
90
95
100
1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007
Asian
Black
Chinese
White
Satisfaction with usefulness of feedback by ethnicity, University 1, 1996–2007
Gender
30
35
40
45
50
55
60
65
70
75
80
85
90
95
100
1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007
Female
Male
Satisfaction with usefulness of feedback by gender, University 1, 1996–2007
Conclusions
• What has looking at the data achieved;
• Improvements year on year;
• Upward trend for student satisfaction;
• Variation according to different variables;
• The importance of the local context;
• That the devil is in the detail.
