AT&T Router Location - Hydrawise

2334669

11141415151617171818

19212122

2223242626272930313132323233

33353637383839394041

Table of Contents

Table of ContentsHydrawise Service OutagesAT&T Router Locationeero Mesh NetworkPassword Incorrect MessageNo Internet Connection MessageCheck Connection Using Network TestHydrawise Controller Wi-Fi SpecificationsVerizon Connection IssuesConnecting to Your Network

Using The Controller WizardViewing Wireless SettingsConfiguring Wireless NameConfiguring the security typeSetting your passwordWireless Connection Status MessagesTroubleshooting Wireless Connecting Issue

Is there a checklist I can run through when my controller doesn’t connect to wireless?Comcast-Xfinity Router Connection Issues

Changing WiFi Channel in the Admin ToolChanging WiFi Channel in xFi

WiFi Tool - Using the Hunter WiFi Wizard AppData Usage Per MonthWatering with No InternetChanging Wireless SettingsCisco Meraki MR52Apps and Videos to Help Determine Wi-Fi StrengthDealing with Low Wi-Fi Signal StrengthCampus & Corporate Network Connection IssuesClearing Browsing Data

SafariChromeFirefoxMicrosoft EdgeInternet Explorer

Using Mobile Hotspot with ControllerSetting Up a Static IP AddressWhy can't I change proxy settings?Web And App Security StatementMy wireless network/router is not shown in the list of wireless networks. What should I do?I have a weak internet connection. Is this a problem?I received an Error A00 message. What does this mean?Does my controller reset when there's no signal?Unable to log in using the Facebook AppHow long does it take for changes to be applied to my Hydrawise controller?

Copyright 2022 Hunter Industries. All Rights Reserved. 2

Hydrawise Service OutagesSERVICE OUTAGES are rare but can happen and we like to keep our customers informedas soon as possible. You will likely see a notification within the Home dashboard of the appto let you know that we are working with our providers to restore service for all affectedusers. See chart below for recent outages:

Outage Date Description

December 17, 2021, between 7:14 AM PST and 7:59,AM PST

Amazon Web Services experienced aninternet outage that impacted connectivityfor all Hydrawise controllers. During thistime controllers could not communicate withHydrawise infrastructure to accept changesto their configuration.

From 7:59 AM PST, controllers with serialnumbers starting with ‘c0’ progressivelyreconnected to Hydrawise with all ‘c0’controllers fully connected by 1:59 PM PST.

December 17, 2021, between 7:59 AM PST and 9:44PM PST

The controller's serial numbers starting with ‘05’ or‘0F’ were impacted by a second outage with theAmazon Web Services IoT service. Controllers had anintermittent connection to Hydrawise until 9:44 PMwhen the issue was fully resolved by Amazon.

Hydrawise controllers keep a local copy of their program so irrigation during this time wouldnot have been impacted.

AT&T Router LocationFor optimum performance, AT&T highly recommends choosing a good location for the


wireless router. When setting up the router, it should remain at least 3' (1 m) away fromother wireless devices such as a Hydrawise enabled controller.

AT&T recommends the following as well:

Install the router away from large metal objects such as metal racks and cabinets.Do not install it near other power sources. The power supply should be at least 6' (1.8m) away.Install the router away from cordless phone bases or microwaves.Install the router vertically with nothing resting on or against it.Do not install the router in a closed area such as a cabinet or closet.

eero Mesh NetworkEero mesh routers are compatible and successfully connect to all Hydrawise enabledcontrollers. The topics covered below can assist in controller connection challenges youmight experience with an eero mesh network.

Model: All models

Manufacturer: eero

Bridging Access PointsBlock From NetworkNaming ControllerAdditional Troubleshooting Tips

Bridged Access Points

Bridge your eero devices by using following the instructions below: Bridged AccessPoints - Mesh networks need to have their access points (AP) bridged so the IP allocationfrom the DHCP server match. This can be an issue with the IP the controller receives fromthe AP and DNS server which will cause the DNS to fail when doing a network test. LEARNMORE [1]

1. Open the eero app and tap SETTINGS (bottom right corner).2. Select ADVANCED.3. Select DHCP & NAT.


https://support.eero.com/hc/en-us/articles/208276903-How-do-I-bridge-my-eeros-

4. Switch your selection from AUTOMATIC (recommended) to BRIDGE or MANUAL (forthose running static IP).

5. Click the SAVE button in the top right corner.

Blocked From Network

If you notice a device that shouldn’t be on your network, you can restrict it from accessingthe internet by blocking it from the connected device list.

If you’re using the iOS version of the app, tap on the HOME TAB to open the list ofconnected devices. You can tap on any device on this list, then scroll to the bottom of themenu that appears and select  BLOCK FROM NETWORK to disable network access onthat device.

Blocked devices will now appear in a new list that populates at the bottom of the homescreen. You can tap on any device on this list to remove it from the block list, which will re-enable network access.

Name Controller

The eero network may not allow unknown devices to connect. Please be sure to log in tothe eero software and name the irrigation controller if this is the case.

Additional Troubleshooting Tips

Perform eero router updates regularly using their app.If using a mesh network (multiple eero devices), use the eero app to check which eerodevice the Hydrawise controller is connected to. The controller may be communicatingto an eero device that is NOT within range and you're unable to switch eero devices.Try a router reboot or temporarily change the SSID, then revert back to the previousname attempting to move the controller to the closest eero device.Power down all eero devices and leave one online to see if connection problemspersist. This will confirm a mesh issue and the routers need to be moved closer to thecontroller.

Additional eero Support [2]


https://support.eero.com/hc/en-us

Password Incorrect MessageIn some instances, you may see the message PASSWORD INCORRECT when adding thecorrect password. We would recommend the following steps listed below to clear andreenter the password.

IMPORTANT: We use the standard US Typing (alphanumeric) keys. These keys includethe same letter upper and lower case, number, punctuation, and symbol keys positionedthe same way as the typewriter.

1. Go to SETTINGS, WIRELESS, PASSWORD.2. Clear the password by pressing back until the password is cleared, then press OK.3. Select SECURITY TYPE and change to AUTO-DETECT.4. Select CONFIRM.5. Select PASSWORD and enter the same PASSWORD.6. Check the status of the connection by selecting STATUS > CONNECTION STATUS.7. The SERVER STATUS will have a message that is displayed "OK-UPDATED xx

SECONDS AGO."This indicates the controller is fully connected.

No Internet Connection MessageThis message indicates the controller is not fully connected to the network. We detect this within about 7 minutes for all Hydrawise

controllers except the HC models with firmware version 1.89 or 2.05. These HC controllers take up to 7 hours to indicate their NO

INTERNET CONNECTION message. If you have the X2 controller with WAND WiFi Module, please use the troubleshooting


section here [3].

IMPORTANT: If you see the message in the Wireless setting “Connected”, "WiFI connectsuccessfully" or the solid icon , this does not always indicate you are completelyconnected to the server. Please check the Connection (Server) Status to view if you arefully connected.

The following article will cover the topics listed below:

Connection Status/DescriptionTroubleshooting StepsWiFi ChecklistTesting with Hotspot

Status Description

No Internet Connection

Software Status - The controller is NOT CONNECTED toHydrawise. We detect this within about 7 minutes so this wouldbe a connectivity problem.

Connection Status (Connected) - From the Home screen at thecontroller, select Status > Connection Status. ASUCCESSFUL connection to the Hydrawise servers is indicatedby the Last Sync under 1 minute or Connected: updated"X:XX" Ago as the Server Status. The controller is connectedto Hydrawise and received a configuration update "X:XX"seconds ago. This is the normal state.

Connection Status (Disconnected) - AUNSUCCESSFUL connection to the router is indicated by Can'tFind WiFi Access Point, Wireless Down, No Internet, or LastSync 1 minute or greater as the Server Status. The controlleris NOT connected to the router.

Troubleshooting Steps

1. Check that your wireless router and controller are powered on.


https://support.hydrawise.com/hc/en-us/articles/360044810614-WAND-Troubleshooting-

2. Verify serial numbers in the software match the number in the controller statusscreen.

Serial number location in controller Click here [4]

Serial number location in software Click here [5]

3. Signal Strength check - A medium signal of 75> is needed in order to connect andmaintain connection. Settings > Wireless > Wireless Name > Select Network > Readstrength (High recommended for best functionality).

4. Reboot Controller - Settings > Config > Reboot Controller > Connection (server)Status

5. Factory Default - Settings > Config > Factory Default > Erase Config > ConnectionWizard >Connection (server) Status

6. Reset Modem/Router - Unplug for 15-20 seconds. Next, plug back in and wait 2-3minutes. Repeat these steps two more times. Check Connection (server) Status. Thiswill refresh the connection to an extender if you have one installed.

7. Reset Extender (if have one) - Reset extender as well to refresh the IP settings.

8. Testing with Hot-spot - Depending on your smartphone, please useeither guide below:

Apple hotspot [6]

Android hotspot [7]

Check Server Status. This test will tell you if the controller is working fineand may need to install an extender for a better connection.

9. Check Network Settings - The following Wi-Fi requirements apply to your HunterHydrawise-ready controller.

Wi-Fi Checklist:

Network Types

Hunter HC controller is 802.11 B/GHunter WAND controller is 802.11B/G/NHunter Pro-HC controller is 802.11B/G/NHunter HPC controller is 802.11 B/G/NHunter HCC controller is 802.11 B/G/N

Bandwidth2.4 GHz only.Not compatible with 5 GHz


https://support.hydrawise.com/hc/en-us/articles/206060998-Viewing-the-Serial-Number-

https://support.hydrawise.com/hc/en-us/articles/223524267-How-to-Remove-or-Link-your-Serial-Number

https://support.apple.com/en-gb/HT204023

http://www.pcadvisor.co.uk/how-to/mobile-phone/how-tether-google-android-phone-image-3279408/

Router Channel Set between 1-11

Security Type WPA or WPA2

Guest Networks/Networks with portal page login Not compatible

Mac Address (If Needed)

HC - Enter 001e followed by serialnumber (e.g., 001e05fb90ce)HCC/HPC/PRO-HC/WAND - Enter f8f0followed by serialnumber (e.g., f8f005fb90ce)

Outbound Ports

Secure MQTT (TCP Port 8883)

HTTPS (TCP Port 443)

NTP (UDP Port 123)

DNS (TCP and DNS Port 53)

Inbound Ports None

Wifi Extender Note: You can try and connect to the extender via hotspot. If you haveconnection issues here, then your not getting an internet connection from the source.

Router and Internet Service Provider Challenges [8]

Check Connection Using NetworkTestPerforming a network test is a simple process and can be done when in front of thecontroller. A bandwidth of 2.4 GHz is required for this application. Learn more [9]

Please use the steps below for checking your connection from the controller.Copyright 2022 Hunter Industries. All Rights Reserved. 9

https://support.hydrawise.com/hc/en-us/sections/1260802768409-Routers-and-Internet-Service-Provider-ISP-Challenges

https://support.hydrawise.com/hc/en-us/articles/115001876674-Wi-Fi-Specifications

Step 1 Step 2

Select STATUS. Select CONNECTION STATUS.

Step 3 Step 4

Select CHECK CONNECTION. Select OK after the test is finished. Seefailure descriptions below.

Failure Code Screen Suggestion Recommendation

Enable Wi-FI Please enable WiFi. The controller is in Offline Mode.Home > Settings > Offline Programsand Settings > Enable Wi-Fi

Enter Wireless Params Enter your wireless settings. Incomplete password, router name,or security setting.

Move Router Closer If possible, move the router closerto the controller. Signal Strength needs to be

improved.

Wi-Fi 2.4gHz Make sure your router supports2.4gHz bandwidth.

Hydrawise can't find a 2.4gHz Wi-Fisignal.

Add Repeater Add WiFi Repeater. Signal Strength needs to beCopyright 2022 Hunter Industries. All Rights Reserved. 10

improved with a repeater/extender.

Check DNSCheck with your ISP thatDNS is working.

Internet Service Provider or routersetting problem.

Check InternetCheck with your ISP that theinternet is reliable.


NTP Fail Check with your ISP that NTP isopen.


IOT Fail Check with your ISP that TCP8883 is open.


HTTPS Fail Check with your ISP that HTTPS isallowed.


ISP Block Check with your ISP is notblocking you. Internet Service Provider

problem.

Hydrawise Controller Wi-Fi


SpecificationsYour Hydrawise controller can connect to the internet via your Wi-Fi router and is thenavailable for you to use through your smart devices (phone, tablet) and your computer. Thefollowing Wi-Fi requirements apply to your Hunter Hydrawise-ready controller.

Here are some tips to ensure optimal controller functionality:

Wi-Fi Checklist:

Network Types

Hunter HC controller is 802.11 B/GHunter WAND controller is 802.11B/G/NHunter Pro-HC controller is 802.11B/G/NHunter HPC controller is 802.11B/G/NHunter HCC controller is 802.11B/G/N

Bandwidth2.4 GHz only.(Not compatible with 5 GHz)


Security Type WPA or WPA2 Personal (only)



HC - Enter 001e followed by serialnumber (e.g., 001e05fb90ce)HCC/HPC/PRO-HC - Enter f8f0followed by serial number (e.g.,f8f005fb90ce)WAND - Enter f8f0 followed by serialnumber (e.g., f8f005fb90ce) If WANDhas a 10 digit serial number, removethe first two digits (0F) beforeapplying the f8f0.

Outbound Ports

Secure MQTT (TCP Port 8883)HTTPS (TCP Port 443)NTP (UDP Port 123)DNS (TCP and DNS Port 53)


Inbound Ports None

DNS Domain Names

Our DNS servers are multiple dependentupon the controller model and versionnumber.

Iot.hydrawise.com

poll.hydrawise.com

*.pool.ntp.org

pool.ntp.org

NOTE: The network must not contain enterprise access points that have been configured to requirecertificates or other forms of enterprise authentication.

Note (Australian Region Only): The hotspot provided by Telstra 4GX dongle iscompatible with Hydrawise controllers in this region. These models are manufactured byHuawei. See the chart below for supported versions.

Brand Name Model: Supported/Not Supported

Telstra 4GX Wi-Fi MF910Z Supported

Telstra 4GX Broadband USB & Wi-Fi Plus

E8372 Supported

Telstra Wi-Fi Pro Modem MF910 Not Supported

Additional Information

The network must not contain enterprise access points that have been configured torequire certificates or other forms of enterprise authentication. Hydrawise-ready controllerscannot connect to guest networks or networks that use a portal page to log in.

Hydrawise controllers only connect to the Wi-Fi network to gain internet access toHydrawise cloud-based servers held within AWS (Amazon Web Service) cloud-basedsystems. If you connect the controllers via MAC address, use the manual method. Do thisby entering the prefix 001e followed by the controller serial number for the HC (e.g.,001e05fb90ce) and entering the f8f0 followed by the controller serial number forHCC/HPC/PRO-HC/WAND (e.g., f8f005fb90ce).


The Hydrawise system allows for remote controller programming via smartphones, tablets,and internet-connected computers. All functions of the Hydrawise system can beperformed from these devices.

Internet-connected computers and laptops connect to the local network through theinternet and to the Hydrawise cloud via a web login at hydrawise.com [10]. This web linkprovides a unique login and secure password access to the Hydrawise system locatedon the AWS servers.Smartphones and tablets require the use of an app that provides a secure connectionto the Hydrawise system on the AWS servers. Hydrawise provides iOS and Androidapps.

Verizon Connection IssuesVerizon Connection Issues

If you are receiving a “password incorrect” message when using a Verizon router issue, we found that Verizonrouters have a feature called (SON) Single Organized Network. Self-Organizing Networks (SON) cansignificantly improve Wi-Fi performance by automatically identifying and fixing Wi-Fi problems. This featurecomes checked OFF when first installed. Once this service is checked back ON, your Hydrawise controllershould connect without any issues at all.

Please follow the steps below:

1. Open MyFios App

2. Select Wi-Fi settings

3. Select Self Organizing Network

4. Turn SON "Off"


http://www.hydrawise.com/

Connecting to Your NetworkWhen your controller is first powered on, it will run a short wizard to connect your controllerto your wireless router. If you’re not using the initial startup wizard then go to the sectionViewing Wireless Settings to change your wireless settings.

WIFI Checklist:

Bandwidth 2.4 GHz only. Not compatible with 5 GHz


Security Type WPA or WPA 2



HC - Enter 001e followed by serialnumber (e.g., 001e05fb90ce)HCC/HPC/PROHC - Enter f8f0 followedby serial number (e.g., f8f005fb90ce)

NOTE: The network must not contain enterprise access points that have been configured to requirecertificates or other forms of enterprise authentication.

Using The Controller Wizard

1. Select your wireless network from the list shown on the controller display and press theConfirm button on the screen. NOTE: If your network is not listed then check that theunit is within wireless range.

2. Enter your wireless password and press the OK button on the keyboard. NOTE: Makesure you press the OK button after you’ve entered your password. Pressing the Homeor Back buttons will not save your changes.

When connecting to your wireless, the WiFi icon at the bottom right of the controller screenwill flash. Connection takes about 30 seconds and when successfully connected the WiFiIcon will stop flashing and stay on.

Viewing Wireless Settings


From the Home screen, navigate to the Wireless Settings by pressing Settings, thenWireless.

To successfully connect the Hydrawise unit to your wireless router, you will need tocorrectly select your wireless router, wireless security mode, and enter your wirelesspassword.

The current status of the controller’s connection to your wireless router is shown at the topof the screen. The controller will automatically attempt to connect to the configured accesspoint if a connection is lost (for example, after power failure).

Touch on any of the green buttons to change the wireless type, security type, or password.

Configuring Wireless Name

Touching the currently configured Wireless Name will automatically start a scan of all localwireless routers and allow you to choose a new one.

After about 5 seconds a list of found wireless networks will be listed. To select a wirelessname, touch on the wireless name and then touch Confirm. Do not press the Home orBack buttons after selecting your wireless router name – these options will not save yourrouter name.

Each time you touch a wireless name the signal strength will be shown at the bottom of thescreen.


If your wireless router is not shown then check the following –

Your Hydrawise controller is within range of your wireless.Your access point is configured to accept connections from 802.11b/g wireless clients.

If your wireless router is hidden you may manually enter it by selecting Manually enterwireless and typing in the name.

Configuring the security type

The security type configured on the controller must match the security type configured inyour wireless router. The Hydrawise unit can attempt to automatically detect this if youchoose Auto Detect as the security type.

Hydrawise supports the following security types –

Auto-DetectOpenWPA2 WPA PersonalWPA Auto

After choosing the security type press the Confirm button.

Setting your password

For any security mode (except for Open) your wireless router password must be entered.Wireless passwords are a minimum of 8 characters and are case sensitive.


After typing in your password press the OK button. Do not press the Home or Back buttons– these options will not save your password.

Wireless Connection Status Messages

The controller will show different status messages whilst connecting to your wireless router.

Status Description

Looking for Wireless... The controller is currently scanning for local wireless networks.

Connecting to... Controller is currently trying to connect to your wireless router.

Waiting for IPThe controller has connected to your wireless router and is waiting for yourwireless router to give it an IP address. Your wireless router must beconfigured as a DHCP server.

Connected All is good. Controller has successfully connected to your wireless router.

Local Connection Only Controller is acting as a local wireless router.

Troubleshooting Wireless Connecting Issue

Hydrawise Ready Controllers: Wi-Fi Troubleshooting


Upon successful connection the wireless status will show Connected. If your controller failsto connect to your wireless router check the following –After entering your wireless settingsthe controller will connect to your access point. The connection process takes about 30seconds.

Your password is entered correctly. It is case sensitive and must be at least 8characters long.Check that the wireless security types match between the controller and your wirelessrouter. Hydrawise recommends use of WPA2 security between the controller and yourwireless router.

Is there a checklist I can runthrough when my controllerdoesn’t connect to wireless?1. Check that your wireless router is powered on.

2. Make sure that your controller is close enough to the wireless accesspoint/router.


3. Make sure that the router has 2.4GHz Wi-Fi enabled. The controller willconnect to 2.4GHz 802.11b/g wireless access points; some routers areset to accept 5GHz only.

4. Check that the security mode for both your wireless router and controllerare the same. Hydrawise strongly recommends WPA2 personal for boththe wireless router and controller. If your router is not configured for this,try changing the security mode to WPA2 personal.

5. Navigate to the Network Settings page on the controller. Look to see ifthe signal icon on the lower right-hand area of the screen is blinking or if itis solid green. If it's blinking, that means it’s trying to connect. If it's solid,it is connected to the wireless router.

6. Press Test Network on the controller. This will do a ping test to your localwireless modem, your DNS server, and the Hydrawise server. Make surethese tests are successful.

The Test Network button can be used to test network connectivity for troubleshootingpurposes. The network test will verify connectivity to four destinations:

Checking Wi-Fi performs a ping test to the Gateway address listed in the Network Status screen. If this test fails, check that you don’t have MAC

address filtering enabled on your router.

Checking DNS performs a ping test to the DNS address listed in the Network Status screen. If this test fails, check that the DNS address is correct.

If it is wrong, correct the DNS address under DHCP Settings on your wireless router. It is possible for this test to fail if the DNS server does not

accept ping requests.

Checking Internet performs a ping test to the Google server at IP address 8.8.8.8. This is a well-known server that accepts ping requests on the

internet. If this test fails, it indicates an issue with the internet configuration of your wireless router.

Checking Hydrawise performs a ping test to the Hydrawise servers. If this test fails, there may be an issue with the internet configuration of your

wireless router.


7. Make sure you have values in your IP address, Gateway, and Netmask.Also make sure that the DNS server setting on the controller matches theother settings on your device.

8. Check the wireless channel your wireless router is configured to use. Hydrawisesupports wireless channels 1 through 11 (these are standard channels for the UnitedStates). If your wireless router is set to use Channels 12, 13, or "Auto," change it toChannel 1, 6, or 11. You can also try using a different channel in case there isinterference from a neighbor's wireless router.

9. Check to see if other devices connected to the same access can go to theHydrawise website.

10. Consider moving the controller away from potential sources ofinterference, including microwave ovens, nearby base stations usingadjacent channels, or cordless telephones operating in the 2.4GHz range(you could also change the channel your phone uses).

Comcast-Xfinity RouterConnection Issues

Comcast-Xfinity Router Connection Issues

Model: Xfinity

Manufacturer: Comcast

The Comcast-Xfinity router by default has the Wi-Fi channels set to Auto. This may cause problems with connection to your Hydrawise

controller. This can be easily fixed by changing the channel of your 2.4Ghz signal to channel 6. It is also recommended to change

the bandwidth to 20/40. <

Changing WiFi Channel in the Admin Tool

1. Connect to your WiFi network and access 10.0.0.1 from a web browser.


2. Navigate to Gateway > Connection > Wi-Fi, where you will see your private WiFinetwork name(s) displayed. If you would like to update your WiFi channel, click EDIT.

3. Mark the Manual radio button for the Channel Selection field, and choose yourdesired channel number in the Channel field.

4. To complete the change, click Save Settings at the bottom of the page.

Changing WiFi Channel in xFi

1. Visit www.xfinity.com/myxFi [11] or open the Xfinity xFi app and sign in with your Xfinityusername and password.

2. Navigate to the More section, where you will see your WiFi name(s) displayed (foundunder Advanced Settings in the xFi app).

3. Scroll down to Additional Settings and select 2.4 and 5 GHz WiFi.4. If you would like to select a specific WiFi channel, select Edit next to 2.4 or 5 GHz. A

dialog window will appear.5. Select the channel number from the Channel drop-down. To complete the change,

select Apply Changes at the bottom of the dialog window.

WiFi Tool - Using the Hunter WiFiWizard AppA weak Wi-Fi signal can stop irrigation and lighting controllers from performing at their best.Luckily, the new Hunter Wi-Fi Wizard app makes it easy to pinpoint and manageconnection issues — for free quickly!

[12] [13]

Before Installation

Use the app to run a site scan. It evaluates signal strength and finds the best spot to installany cloud-based HYdrawise irrigation controller. This helps you speed up installation and


http://www.xfinity.com/myxFi

https://apps.apple.com/us/app/hts-connect/id1479863592

https://play.google.com/store/apps/details?id=com.routethis.hunter&hl=en_US&gl=US

increase customer satisfaction.

After Installation

Follow the app’s step-by-step instructions to troubleshooting any Wi-Fi issues quickly.

How It Works

To locate the ideal mounting location or pinpoint the cause of controller connectivity issues:

1. Download the free app from the App Store or Google Play.2. Next, hold your smartphone in the proposed controller location or place it on top of the

current controller.3. Run the scan: The app checks the client’s ISP, router, and product in one pass. It also

attempts to identify the controller, displays the connectivity strength with color-codedgraphs, and provides easy-to-understand tech tips.

4. Follow the steps: The app provides detailed instructions, so you know what to do next.

While other apps provide only relative signal strength information, the Hunter Wi-Fi Wizardmimics the controller. The app runs a series of tests to directly ensure a successful internetconnection from the proposed controller location. It also runs an actual speed test in thearea of the controller under load to evaluate the speed and integrity of the signal.

Even if you have limited network experience, you can troubleshoot like a pro with the user-friendly Hunter Wi-Fi Wizard. It’s like having your own personal Technical Services rep inyour pocket!

Data Usage Per MonthThe speed is determined by the internet not the device. The amount of data ranges from100 Mb to a maximum of 500 Mb per month and is device dependent upon number of


stations, start times, etc.

Watering with No InternetIf your controller loses internet connectivity for more than one day, Hydrawise can send youan email notification or In-app alert. During this time, your controller will run the last syncedschedule in offline mode. Learn more [14]

Hydrawise Software has 2 stages of OFFLINE.

Stage 1 - The controller has been disconnected for less than 6 hours, it can reportwatering if it reconnects before Hydrawise does a full reboot. This will show in REPORTS:Schedules > Watering History (Actual) as OFFLINE RUN.

Stage 2 - The controller has been disconnected for more than 6 hours and has rebootedand cannot reconnect. This will show as blank in REPORTS but will still run the last syncedschedule.

The feature OFFLINE ADJUSTMENTS allows the controller to automatically adjust theamount of watering on a month-by-month basis if the controller is in an Offline mode (ie.not connected to the internet). The steps below will cover both online and offlineinstructions on changing the seasonal adjust for when the controller enters offline mode.

Online: Offline Water Adjustment

1. Sign in to your Hydrawise account [15]using the original email.

2. Click on the MENU icon ( ) on the upper left-hand side of the app. If accessingfrom a web browser, click on the ( ) on the upper right-hand side.

3. Select CONTROLLER SETTINGS on the left-hand side.4. Select OFFLINE ADJUSTMENTS.5. Sliders can be adjusted from 0%-300%.

Offline: Offline Water Adjustment


https://support.hydrawise.com/hc/en-us/articles/360011797993-Alert-Controller-is-Not-Connected-to-Internet

https://app.hydrawise.com/config/login

1. Select SETTINGS.2. Select OFFLINE PROGRAMS & SETTINGS.3. Select SEASONAL ADJUST.4. Select a MONTH to adjust.5. Adjust each month by a percentage then select OK.

CONTROLLER SCREENSHOTS:


Changing Wireless Settings1. From your Hydrawise controller, click on SETTINGS.2. Click on WIRELESS to change any of the following settings.

NAME: From the Wireless settings screen, click on WIRELESS NAME to change or manuallyenter the name of your wireless access point.PASSWORD: Click on PASSWORD if you want to change the password for your wirelessconnection.SECURITY TYPE: Click SECURITY TYPE to change the security type to WPA2/WPA2personal.

Cisco Meraki MR52Cisco Meraki MR52

Model: Cisco Meraki MR52


Manufacturer: CISCO

Device: Wireless/Networking Business WAP “Wireless Access Point”

Issue: Due to the latest product and drivers not yet being supported, Hydrawise controllersare unable to connect to this wireless access point.

Resolution: You can log into the access point and will need to create a guest SSID.Choose to have a password or not password encrypted, make it a standalone 2.4 gconnection, and set a WPA/WPA2 encryption. The controller will now connect to the cloudas it normally should. Learn More [16].

Apps and Videos to HelpDetermine Wi-Fi StrengthA reliable Wi-Fi connection is necessary to operate Hunter Wi-Fi enabled products. Thefollowing apps can help you test Wi-Fi signal strength at your location.

Phone App Download

iPhone® Devices: Using Airport Utility App

[17]

AndroidTM Devices: Using WiFi Analyzer App

[18]


https://documentation.meraki.com/MR/WiFi_Basics_and_Best_Practices/Configuring_Simple_Guest_and_Internal_Wireless_Networks

https://apps.apple.com/au/app/airport-utility/id427276530

https://play.google.com/store/apps/details?id=abdelrahman.wifianalyzerpro&hl=en

The Hunter videos listed below are the best source of knowledge for Hunter Wi-Fi enabledproducts, including Hydrawise irrigation management controllers, Centralus [19] irrigationmanagement controllers, and Luxor [20] lighting management controllers.

Wi-Fi Fundamentals: What You Need to Know to Look Like a Pro

This training video covers the basics of Wi-Fi management.

1:22 [21]: Introduction6:26 [21]: Overview of Presentation8:49 [21]: The Language of Wi-Fi12:29 [21]: Wi-Fi Equipment17:54 [21]: Routers34:12 [21]: Wi-Fi Signal Strength37:38 [21]: Tools for the Job46:22 [21]: Wi-Fi Signal Enhancers (Boosters)51:50 [21]: Review54:43 [21]: Questions

Hydrawise Insights from the Field

This video covers advanced topics, including Wi-Fi testing, routers, and boosters.

2:29 [22]: Agenda3:43 [22]: Network Components3:58 [22]: Troubleshooting Tools4:50 [22]: Hardware Test7:57 [22]: WLAN Test12:00 [22]: Network Security Requirements14:50 [22]: MAC Address19:06 [22]: IP Address


https://www.hunterindustries.com/irrigation-product/controllers/acc2

https://www.fxl.com/product/transformers/designer/luxor

https://www.hunterindustries.com/videos/wi-fi-fundamentals-what-you-need-look-pro#










https://www.hunterindustries.com/videos/hydrawise-insights-field-session-5#








21:59 [22]: Wi-Fi Hotspots34:17 [22]: Q&A

iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. Android is atrademark of Google LLC.

Dealing with Low Wi-Fi SignalStrengthFirst, check your Wi-Fi signal strength by reading the tips in our article here [23]. In anaverage home, you usually have to deal with three major sources of Wi-Fi signalinterference:

Wall and floor interference: Homes built with brick, concrete, or metal have the mostimpact on Wi-Fi signal interference because the construction material can block off thesignals. Wood and glass can also interfere, but not as much. Competing Wi-Fi network interference: If you live in a highly populated urban area,you may experience a weak Wi-Fi signal due to a large number of competing signals inyour area. Electronic interference: TVs, computers, mobile phones, microwaves, and otherelectronic devices are present in most homes. Any type of electronic device caninterfere with your Wi-Fi signal.




https://support.hydrawise.com/hc/en-us/articles/360007443534-Check-Connection-Using-Network-Test

These types of interference can disrupt your Hydrawise device. Here are sometroubleshooting tips to help solve the problem:

First, determine the Wi-Fi signal strength in the area where you want to mount the controller.Test the signal using your smartphone or another Wi-Fi device to make sure the signalis showing at least medium to high strength.Make sure there are no metal or concrete objects that are in the direct line of sight between thecontroller and your router/Wi-Fi device:

Do not place your controller inside a metal shed.Do not place your controller in a basement.

Remove electronic devices located between the controller and the line of sight of your router.If you can put a network access point or Wi-Fi extender near your controller, you canestablish a direct line of sight to the Wi-Fi source without interference.

For more information on Wi-Fi troubleshooting, click here [24].

Campus & Corporate NetworkConnection Issues

Campus & Corporate Network Connection Issues

In a typical corporate network, users will normally connect their laptops wirelessly to theinternet using a username/password that comes from the organization’s Microsoft ActiveDirectory servers. The protocol used for this is known as 802.1X authentication.

Utilizing username/password authentication for devices that don’t have a person logginginto them each day is problematic for a number of reasons:

1. Devices such as printers, TVs and irrigation controllers won’t have a Microsoft ActiveDirectory account so there is no username/password combination to enter on thedevice

2. Most user accounts have a password expiration policy meaning that you’d have to goto each of your wireless devices and change their password each time your passwordexpires

3. Devices such as irrigation controllers are typically installed in secure locations and canbe hard to reach. For example, your irrigation controller has a locked door and may be


https://support.hydrawise.com/hc/en-us/sections/201030877-Wireless-and-Troubleshooting

installed in a basement or plant equipment room.

Most devices such as printers, TVs, and irrigation controllers do not support 802.1Xauthentication for the reasons outlined above. With wireless-enabled devices becomingcommon, we are often asked for best practice for securely connecting these devices to theinternet. There are a number of ways of securely connecting your irrigation controller to theinternet.

Use a Wi-Fi 4G Hotspot

Bypassing the campus network completely is one method of gaining access to the internet.Wi-Fi 4G hotspots allow the controller to connect to a dedicated Wi-Fi network with theinternet connection via 3G, 4G, or LTE network. Wi-Fi hotspots (also known as Mi-Fi) areavailable from most wireless carriers such as AT&T and Verizon.

Create a dedicated “device” wireless network

Almost all corporate/campus wireless networks allow the creation of multiple wirelessnetworks without the need to deploy additional hardware.

Follow these steps for setting up a security device network:

1. Using your wireless management software, create a new wireless SSID2. Enable WPA2 encryption but make sure to disable 802.1X authentication3. Choose a complex password for your new wireless network and enter this on devices

that require access4. Enable MAC address filtering on your new wireless network to allow only authorized

devices (such as your controller) (optional)5. Allow only access to the internet from your new wireless network (optional)

Clearing Browsing DataIn the event you are having issues logging in to your Hydrawise account, please tryclearing your browsing history, cookies and cache. Use instructions below based on yourselected browser.

Safari


To learn more about clearing your cache in Safari, visit Apple Support. [25]

1. In the Safari menu bar, click the Safari option.2. Click the Clear History link.3. In the Clear drop-down menu, select the time range where you want to clear browsing

data.4. Click the Clear History button.

Chrome

To learn more about clearing your cache in Chrome, visit Google Support [26].

1. On the browser toolbar, click the Chrome menu icon.2. Select the More Tools link.3. Select the Clear browsing data link.4. In the data drop-down menu, select the time range where you want to clear browsing

data.5. Select the Cookies and other site and plug-in data and Cached images and

files check boxes.6. Click the Clear Browsing Data button.

Firefox

To learn more about clearing your cache in Firefox, visit Firefox Support [27].

1. In the Firefox menu bar, click the Firefox option.2. Select the Preferences link.3. Click the Privacy tab.4. Under the History heading, click the clear your recent history link.5. Select the Cache checkbox.6. Click the Clear Now button

Microsoft Edge

1. Open the Settings Menu. In the top right hand corner you'll see three dots in ahorizontal line. ...

2. Locate Clearing Browsing Data. ...3. Choosing What to Clear. ...4. Restart the Browser.


https://www.apple.com/support/mac-apps/safari/

https://support.google.com/accounts/answer/32050?hl=en

https://support.mozilla.org/en-US/

Internet Explorer

Version 11 and 10

1. In Internet Explorer, select the Tools gear button, point to Safety, and thenselect Delete browsing history.

2. Choose the types of data or files you want to remove from your PC, and thenselect Delete

Version 9

1. In Internet Explorer, select the Tools gear button, and then select Internet options.2. Under Browsing history, select Delete.

Using Mobile Hotspot withControllerIf you have no internet access or poor internet access, you can use your smartphone as ahotspot (temporary wifi connection) to do either of the following:

Testing controller Programming controller with no WiFi (e.g; new construction)

Depending on your smartphone model, please select a guide to activate your hotspot:

Apple hotspot [6]

Android hotspot [7]

Once you activate your hotspot, connect the controller to verify the Wi-Fi on the controller isworking properly. You can do this by following the steps here [28]. If using an X2 Controllerwith a WAND device, follow the steps for SAP connection [29].

iPhone12 Note: The Personal Hotspot enables 5GHz Wi-Fi by default on all iPhone 12models. In the Settings > Personal Hotspot menu on this device, there is a new MAXIMIZE




https://support.hydrawise.com/hc/en-us/articles/360046641613-Connecting-to-Your-Network

https://support.hydrawise.com/hc/en-us/articles/360045334353-Connecting-WAND-with-iPhone-Wi-Fi-Direct-Setup-SAP-Mode-

COMPATIBILITY toggle that will enable 2.4GHz Wi-Fi that is needed for all HydrawiseControlllers.

Testing controller

Using a hotspot is a great way to make sure your controller is working properly and has thelatest firmware. The hotspot will allow for a high signal strength making sure the controllerdownloads the firmware needed to have a stable connection. For information on checkingfirmware, please visit the section here [30].

Hydrawise Controller Firmware

HC 6: (C05 Serial #) 2.05

HC 12: (C05 Serial #) 1.89

HC 6: (05 Serial #) 4.31

HC 12: (05 Serial #) 4.31

PRO-HC 4.31

HPC 4.31

HCC 4.31

X2 1.05

WAND 6.20

Programming controller with Hotspot (e.g; new construction)

In some cases, it may not be convenient to program the controller using the offline modefeature (programming using the controller screen). The following steps must be taken ifprogramming the controller through the app with a hotspot.

1. Create Hotspot with Smartphone: Depending on your smartphone, please use eitherguide below:

Apple hotspot [6]

Android hotspot [7]

2. Once you activate your hotspot, connect the controller to verify the Wi-Fi on thecontroller is working properly.

3. Make all your programming changes in the Hydrawise App.


https://support.hydrawise.com/hc/en-us/articles/115003611894-Viewing-the-Controller-Status



4. Disable WIFI completely. Settings > Offline Settings > Disable Wifi.5. Remove hotspot and programming will remain in the controller.

(Australian Region Only): The hotspot provided by Telstra 4GX dongle is compatible withHydrawise controllers in this region. These models are manufactured by Huawei. See thechart below for supported versions.

Brand Name Model: Supported/Not Supported

Telstra 4GX Wi-Fi MF910Z Supported

Telstra 4GX Broadband USB & Wi-Fi Plus

E8372 Supported

Telstra Wi-Fi Pro Modem MF910 Not Supported

Setting Up a Static IP AddressSTATIC IP addresses are useful if you want to consistently have the same IP address. Inthis guide, you will learn how to set up a static IP address instead of using DHCP.

IMPORTANT (X2 WAND Controllers Only): Configuring a static IP for WAND is onlyachievable through the user's Router Settings network webpage after the WAND hasconnected to the Wi-Fi network. With WAND, there is no option to manipulate DHCP like inour touchscreen controllers.

STEP 1 STEP 2

From the controller's home screen, tap on SETTINGS. Select WIRELESS.Copyright 2022 Hunter Industries. All Rights Reserved. 35

STEP 3 STEP 4

Select NETWORK MODE - DHCP MODE. Select ENTER NETWORK SETTINGSMANUALLY then tap on CONFIRM. Finally, selectthe IP address and ENTER DNS address.

Once you have completed entering all the IP settings manually, click on Test Network.This ensures the controller has successfully connected to your router using the Static IPSettings that have just been set.

Why can't I change proxysettings?


This is not a supported feature. It is not possible to use the proxy settings, and the menuitem should not be displayed.

Although we had this feature on the original Generation 1 controllers several years ago, ithas since been discontinued.

Web And App Security StatementAll Hunter Internet-connected devices, including Hydrawise™-enabled irrigation controllers,maintain the highest standards for security.

Web and App Security

Hunter follows industry best practices for security:

All information exchanged between your controller and the Hydrawise service isencrypted, and no user identifiable information is transmitted between the controllerand the Hydrawise service.We support industry standard protocols to secure your Wi-Fi connection. We stronglyrecommend that you use WPA2 to secure your Wi-Fi connection.All information exchanged between your web browser or app and the Hydrawiseservice is encrypted.When accessed remotely through our service, the Hydrawise system can only see yourcontroller. It cannot view or access any other devices on your home network.No information about your home network (e.g., wireless name or passwords) istransmitted to the Hydrawise service. Your wireless password is hidden on thecontroller touch screen as soon as your controller connects to the Hydrawise service.We do not use port forwarding or require any router ports to be opened.

To help maintain a secure system, Hunter:

Continually upgrades all controller firmware and software.Employs both internal and external system auditing.Consults with independent security companies to ensure we are following bestpractices.Performs full code penetration testing.


My wireless network/router is notshown in the list of wirelessnetworks. What should I do?First, make sure that the controller is close enough to wireless access point/router.

You can check the quality of your wireless signal using another device, such as aniPhone or Android phone. Take your phone to your controller's location and check thewireless signal strength.Make sure that the router has 2.4GHz Wi-Fi enabled. Although this is standard, somenewer routers can be configured set to accept 5GHz connections only. The controllerwill connect to 2.4GHz 802.11b/g wireless access points. In your wireless router, checkthat the radio mode is set to 802.11b/g or 802.11b/g/n mode (sometimes this is calledMixed Mode).Check the wireless channel that your wireless router is configured to use. This shouldbe between Channel 1 and Channel 11.Some wireless routers may be configured to hide the wireless network. In such cases,the controller will not be able to find the wireless name and you will need to manuallyenter it into the controller.Consider moving the controller away from potential sources of interference, includingmicrowave ovens, nearby base stations using adjacent channels, or cordlesstelephones operating in the 2.4GHz range (you could also change the channel yourphone uses).

For further information, refer to Change Your Wi-Fi Router Channel to Optimize YourWireless Signal [31] or speak to your ISP (Internet Service Provider) for exact steps on howto do this on your specified router.

I have a weak internet connection.Copyright 2022 Hunter Industries. All Rights Reserved. 38

http://www.howtogeek.com/howto/21132/change-your-wi-fi-router-channel-to-optimize-your-wireless-signal/

Is this a problem?Hydrawise is designed to work well in situations with intermittent internet access. Thismeans that your controller will run well even if your internet is down for long periods of time.Watering will continue as long as your schedules and program start timeswere synchronized to your controller before it went offline. This is called Watering inOffline Mode.

Remember that when the controller is disconnected from the internet, you won't be unableto start or stop irrigation zones using our dedicated application. In addition, changes madeto your irrigation system won't take effect until your controller is reconnected to the internet.

I received an Error A00 message.What does this mean?This error usually occurs if the router/Wi-Fi you are using is on a channel outside 1 through11. For example, if you are trying to connect to your home Wi-Fi and it is on channel 12 or13, you will see this message on the controller.

To address the issue, change your Wi-Fi to a channel between 1 and 11 (having it on"Auto" can cause the channel to be 12 or 13). You can call your ISP or the routermanufacturer if you aren't sure how to change it.

Does my controller reset whenthere's no signal?


Yes. It is normal for Hydrawise controllers to reset if there is a problem with your signal,including signal drop or loss. This helps re-initiate a connection.

NOTE: This does not happen if your Wi-Fi signal is strong. It only happens when a poor Wi-Fi signal is receivedby the controller.

Unable to log in using theFacebook AppWhen logging in using your Facebook information on both the iOS platform, you might seethe following error. Please use the steps below to correct this issue.

IMPORTANT: Please note that Facebook no longer supports the use of login with AndroidDevices.

1. From your web browser or smartphone application login screen, selectFORGOT PASSWORD

2. Enter the EMAIL linked to your Facebook account.3. Once you selected RESET PASSWORD, you will receive an email confirmation that

your password reset request has been processed.4. Select BACK TO LOGIN. Check the email that you use with your Facebook account.

Click on the link to reset your password.5. Once you click the RESET PASSWORD, you will be launched into your

Dashboard. You can now type in your new password. For security purposes, werecommend using at least one capital letter and one number in your password.

Your password has now been reset. You can continue logging in to your application oneither your iOS or Android device by entering your email address and password. Don't usethe Facebook login option, as this will not work.

Resetting your password this way does not reset your Facebook password, so you can


continue logging in to your Facebook account using your known password.

How long does it take for changesto be applied to my Hydrawisecontroller?Any changes that you make in your Hydrawise portal will be updated to your Hydrawisecontroller within a few minutes.

There are two ways to check the status of your controller updates.

1. You can go to your Dashboard and hover over Status. This will give you an indication ofwhen your controller last synced.

2. You can check on the physical controller by going to Status > Controller Status. Fromhere, you can view your Server Status. It will either say Synced or Checking. Checkingindicates the system is looking for changes made on your account and will re-sync tokeep the controller and your dashboard synchronized.


From this screen, you can find more information regarding your controller, including:

Serial This is the serial number of your controller.

Version This is the software version of your controller

Success The rate of success your controller syncs with your Dashboard.

Uptime How long your controller has been on since it last reset or was powered on.

Model This is the model number of your controller

Important: If you have a low success rate for syncing, there may be a signal issuebetween your controller and your Wi-Fi network.


Documents

AT&T Router Location - Hydrawise