ATS Webinar - 3 Ways Mobile Technology Improves Your

Association Technology Solutions

WEBINAR SERIES

3 Ways Mobile Technology Improves Your Member Experience

Presented by:

Association Technology Solutions & MOSAIC™ Mobile Platform


ABOUT ATS

• Serving iMIS community since 1995

• Full-service Authorized iMIS Solutions Provider (AiSP)

• Application development to extend the functionality of iMIS

• 2015 & 2016 Authorized iMIS Solution Provider (AiSP) of the Year


Moderator:Richard Banks Sales Manager ATS [email protected](571)213-4785

Presenters:

Queirra Fenderson & Courtney Ross

MOSAIC™ Mobile Platform

[email protected]

HOSTED BY


USING GOTOWEBINAR

• Attendees are muted to reduce background noise

• Remember to ask questions via the Questions panel

• Questions will be answered during Q&A after presentation is complete


WHO IS MOSAIC MOBILE PLATFORM?

Data Impact Solutions created The MOSAIC™ Mobile Platform to provide associations with everything they need to

go beyond the standard event management software. Our clients’ members enjoy a whole new level of member

engagement with virtually everything they need with just a simple touch of their mobile device.

• 60+ associations around the world trust The MOSAIC™ Mobile Platform for their mobile needs

• 5 custom mobile solutions focused on critical association challenges

• Plus, white-glove support for clients during implementation and events


WHY MOBILE ENGAGEMENT IS IMPORTANT?

Mobile engagement is the act of engaging a member

through available channels inside and outside of an app.

Associations can use mobile engagement to deliver

positive brand experiences, support their mission goals and

build valuable, long-term relationships.


WHAT YOU WILL LEARN TODAY

We’ll show you how to implement three mobile strategies to improve your member satisfaction, year-round:

• Revamp your renewal reminders to encourage instant action

• Fast-track your event check-in experience to decrease wait times

• Implement a stress-free way for your members to log CEs from their smartphones and tablets


MOBILE RENEWAL REMINDERS

Encourage instant action with


WHY MEMBER RENEWALS SHOULD BE MOBILE

• Mobile responsive

webpages are expected

• On average, you compete

with 121 emails a day

• Direct mail is costly

A multi-channel marketing

strategy is most efficient

and effective.


HOW TO OPTIMIZE YOUR RENEWALS WITH MOBILE

• Push Notification Reminders

• One-click access with secure single-sign on links

• Alerts within your app when membership has expired


HOW TO OPTIMIZE YOUR RENEWALS WITH MOBILE

• 90 Days- Email Reminder

• 70 Days- First Invoice

• 45 Days- Push Notification

• 30 Days- Second Invoice

• 20 Days- Push Notification

• 15 Days- Final Invoice

• 10 Days- Email Reminder

• 1 Day- Push Notification

• Expired- Alert on App Menu

QF7CM1

Slide 11

QF7 Is this still available for download? Could be a great resource to mentionQueirra Fenderson, 8/19/2019

CM1 Yes, I believe so! It is part of our engagement series.Courtney Manders, 8/19/2019


MOBILE KIOSK REGISTRATION

Fast-track your check-in experience with


EVENT REGISTRATION SHOULDN’T BE AN AFTERTHOUGHT

• Your next event can create a stellar first-impression with a simple. sleek and efficient check-in experience.

• Your association staff can really focus on customer care and positive attendee interaction rather than badge sorting and handouts.

• Plus, you'll get a good feel for peak registration times by checking into an admin portal to see who has checked in and who has yet to arrive, in real time.

Self-service kiosk registration is your attendee's first interaction in a mobile conference experience.


HOW MOBILE KIOSK REGISTRATION WORKS

Here's how to fast-track wait

times & reduce workloads...

– Empower your attendees with

the ability to register, edit their

badge and pay all within

the app.

– Increase session ticket sales

by allowing attendees to add

on VIP events or special

sessions at a mobile kiosk.

– Eliminate manual data-entry

with a mobile kiosk app

which integrates with your

registration platform.


SELF-SERVICE KIOSK ROI

How self-service kiosks can impact your bottom line.

• Reduced Expenses

– Staff-time

– Badge materials & printing

– Efficient real-time reporting

• Increased Sponsorship Revenue

– Increase non-dues revenue with sponsorship ad sales


NCMA CASE STUDY

National Concrete Masonry Association

Problem: NCMA needed a way to improve their event registration process so that staff could focus on attendee experience rather than printing, organizing and sorting through hundreds of badges on site.

Solution: A self-service kiosk immediately reduced registration lines, increased attendee satisfaction, and gave NCMA [staff] valuable time to focus on other areas of our event.

"I’m confident that we’ve saved so much time and money by switching..."


CONTINUED EDUCATION (CE) MANAGEMENT

Take the stress out of


CREATE A SEAMLESS CONTINUED EDUCATION EXPERIENCE WITH MOBILE

• Continued Education seminars are more

becoming more interactive than ever and mobile

apps are the primary reason.

• Mobile apps now provide digital handouts, in-

session polling, and post-session evaluations to

save your Education team time.

• Mobile apps add convenience by allowing

attendees to complete session evaluations and

claim CE credits on their smartphone or later on

a laptop.

Logging and tracking CE credits can be a stress-

free process for you and your members!



Allow your attendees to log CE credits during your event!

• Session Polling- Have your session speakers create an

interactive educational experience with in-session polling.

• Session Handouts – Reduce your carbon footprint with

digital handouts for each of your sessions.

• Session Evaluations- No need to wait until the

conference is over. Attendees can evaluate each session

right after it completes. Plus, the certificate automatically

stores in their digital library.



One Central CE Credit Repository and Tracker for Desktop or Mobile

All event sessions automatically store into a CE Manager where your members can evaluate

sessions if they didn't complete them in the app. Here they can email or download the

certificates too.



Members Can Print their Certificates at Home

Save PDF copies to your smartphone or print them at home from your desktop computer.

Every session from your event app is stored online.


AAPA CASE STUDY

American Academy of PAs

Problem: Attendees were using three different portals: a website for online scheduling, an event app for each session, and another website entirely for managing their CME credits.

Solution: Members can now easily track their CME credits immediately after the sessions and receive a digital certificates on-demand.

"70% of members were able to submit evaluations to the certifying board for their CMEs before the conference was even over. "


KEY MOBILE ENGAGEMENT TAKEAWAYS

Mobile experiences are more than just an event app.

• Use multichannel marketing to boost retention.

• Create a sleek and simple check-in experience with mobile kiosks.

• Make CE management easy with a mobile app that integrates your event app with a CE platform.


MORE ON MOBILE ENGAGEMENT

Visit

w w w . m o s a i c - m o b i l e . c o m


QUESTIONS & ANSWERS

Presenters:

Queirra Fenderson & Courtney Ross

MOSAIC™ Mobile Platform

[email protected]


MORE FROM ATS

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Other Questions?Email: [email protected]

Online: http://www.atsol.org

Phone: (720) 945-7252

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ATS Webinar - 3 Ways Mobile Technology Improves Your