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Undergraduate Studies ePortfolio

Marcia DebosePsychology, 2011

Personal Statement

I am committed to my faith. I love my family and I am driven and focused. I chose my major, Psychology and my minor, Substance Abuse because I am committed, driven, and focused on helping others make a difference in their lives. Argosy University has given me the tools to build a solid foundation. I will take these tools and apply them to the real life situations and cases that I will experience.

Resume

Profile

Focused and spirited individual who is able to undertake a communicated vision and chart a path that leads others to the desired destination.

Experience ManagerAT&T, Fort Worth, Texas 2007 to Current• Able to deal with ambiguous situations• Able to manage relationship with direct reports and union

representatives while maintaining the companies needs.• Flexible in transformational and transactional leadership styles• Knowledge of Bankruptcy Laws• Develop and facilitate employee training courses• Develop and document training materials and job processes for

departmental employees in areas of effective communication• Proficient in Microsoft Office• Excellent communication and written skills• Mentor employees involved in company Leadership Program

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Resume cont.

Revenue management representativeAT&T, Fort Worth, Texas 2000-2007• Handled escalated-manager requested calls, regarding

company policy and procedures.

• Excellent customer service skills

• Handled offline work for outbound calls to high end and high profile company clients.

• Education Argosy University

Chicago, Illinois — Bachelor of Arts in Psychology, 2011SkillsTraining in reasonable suspicion drug use, Dealing with Difficult Employees, Time Management Skills

Referrals Referrals available upon request

Cognitive Ability

I have used what I have learned at Argosy University to

make me a better manager. The most beneficial was the

information learned about cognitive abilities. Myresearch has helped me in the area of adult

learning and how to help my employees to retain information. More specifically in memory, and how

information is encoded, stored and retrieved.

Research Skills

– Research topics such as “Physical Violence amongYouth” identified that gender role development plays a role in aggression that can lead to possible violence in relationships.– Designed an Outreach Program outlining the needs of Today’s Woman

• Women with high profile careers•Stress and depression•Breast and Cervical Cancer•Mental Health Issues•Heart Disease•Drug Addiction•Multiple roles (career, spouse, mother)

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Communication Skills

I am utilizing my improved communication and written skills in my career.• Creation of Power Points to communicate efficiencies and current processes to management.• Facilitated training class on effective communication

supporting the current “Human Connection” initiative communicated by our company’s Executive VP.

• Used writing skills to create and submit job aids used by non-management representatives outlining processes.

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ETHICS and Diversity

In Psychology, the client’s well being is our primary concern. As counselors, we are bound by an ethical code. Violating this code can jeopardize your continued practice in this field.

It is imperative that you understand that that there are several Psychological theories. A counselor must be able to adjust their method based on the needs of the client.

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Foundations of Psychology

I have learned from the founders of Psychology and disciplines•William Wundt•Sigmund Freud•Ivan Pavlov•B.F. Skinner•John B Watson•Edward Thorndike

My Future in Learning

Learning is definitely a lifelong process. You never stop learning. We live in a world of technology and approximately every 6mos a new device is introduced. Companies hire their employees based on their ability to be innovative. As long as we live, we should never stop learning.

Contact Me

Thank you for viewing my ePortfolio.

For further information, please contact me at the e-

mail address below. marciadebose@att.net