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Auditing Wire Transfers and ACH Transactions Tuesday, June 18, 2013 10:15 AM – 11:15 AM Presented by: www.fmsinc.org | 800-ASK-4FMS John David McLeod, CPA, CISA, CITP Manager McNair, McLemore, Middlebrooks & Co., LLC 389 Mulberry St., Macon, GA 31202 Phone: (478) 330-5210 Email: [email protected]

Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

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Page 1: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Auditing Wire Transfersand ACH Transactions

Tuesday, June 18, 2013 10:15 AM – 11:15 AM

Presented by:

John David McLeod, CPA, CISA, CITPManagerMcNair, McLemore, Middlebrooks & Co., LLC389 Mulberry St., Macon, GA 31202

Phone: (478) 330-5210Email: [email protected]

www.fmsinc.org | 800-ASK-4FMS

Presented by:

John David McLeod, CPA, CISA, CITPManagerMcNair, McLemore, Middlebrooks & Co., LLC389 Mulberry St., Macon, GA 31202

Phone: (478) 330-5210Email: [email protected]

Page 2: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Today’s Agenda• FFIEC guidance

• Recent statistics on account takeover

• How account takeover works & examples

• Recent court cases

• Internal controls

www.fmsinc.org | 800-ASK-4FMS

• FFIEC guidance

• Recent statistics on account takeover

• How account takeover works & examples

• Recent court cases

• Internal controls

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Page 3: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

FFIEC Guidance• Stated institutions should rely on “layered”

security approaches.

• Stated not all transactions have the same risk.

• Specifically required institutions to implementsolutions to (at a minimum):– Detect and respond to suspicious activity– Have better control of administrative functions

www.fmsinc.org | 800-ASK-4FMS

• Stated institutions should rely on “layered”security approaches.

• Stated not all transactions have the same risk.

• Specifically required institutions to implementsolutions to (at a minimum):– Detect and respond to suspicious activity– Have better control of administrative functions

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Page 4: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Recent Password Hacks

• Living Social - April 26, 2013 - 50 million customersincluding email addresses, passwords and DOB

• Yahoo - July 2012 - 400,000 accounts

• LinkedIn - June 2012 - 6 million accounts

• Zappos (online shoe store) January 2012 - 24 millionaccounts exposed, including passwords

• Dropbox - July 2012 - used stolen usernames & passwordsfrom other hacks to sign into accounts

www.fmsinc.org | 800-ASK-4FMS

• Living Social - April 26, 2013 - 50 million customersincluding email addresses, passwords and DOB

• Yahoo - July 2012 - 400,000 accounts

• LinkedIn - June 2012 - 6 million accounts

• Zappos (online shoe store) January 2012 - 24 millionaccounts exposed, including passwords

• Dropbox - July 2012 - used stolen usernames & passwordsfrom other hacks to sign into accounts

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Page 5: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Recent Password Hacks

• When you consider approximately 55% ofAmericans use the same login and passwordacross multiple platforms…

www.fmsinc.org | 800-ASK-4FMS

• When you consider approximately 55% ofAmericans use the same login and passwordacross multiple platforms…

Pass-word

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Page 6: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Examples of Layered Security

AnomalySoftware

Out-of-BandVerification

Out-of-WalletQuestions

www.fmsinc.org | 800-ASK-4FMS

Out-of-WalletQuestions

Login /Password

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Page 7: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Corporate Account Takeover

Corporate account takeover is a type ofbusiness identity theft in which a criminalentity steals a business’s valid online bankingcredentials.1

Usually results in a fraudulent wire/ACH.

1www.NACHA.org

www.fmsinc.org | 800-ASK-4FMS

Corporate account takeover is a type ofbusiness identity theft in which a criminalentity steals a business’s valid online bankingcredentials.1

Usually results in a fraudulent wire/ACH.

1www.NACHA.org

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Page 8: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

What About Statistics?

www.fmsinc.org | 800-ASK-4FMS

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Page 9: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Monetary Losses to Fraud

55%22%

7%8% 8%

www.fmsinc.org | 800-ASK-4FMS

22%

< $100K $100K - $500K $500K - $2 million > $2 Million Not Sure

Source: 2012 Faces of Fraud Survey, ISMGslide 9

Page 10: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Non-Monetary Losses Due to Fraud

29%

37%

59%

No Loss

Reputation

Loss of Productivity

www.fmsinc.org | 800-ASK-4FMS

14%

26%

29%

Regulatory Scrutiny

Customer Accounts

No Loss

0% 10% 20% 30% 40% 50% 60% 70%Source: 2012 Faces of Fraud Survey, ISMG

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Page 11: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Origin of Breach Threats

30%

18%

7%5%

12%

Percent Most threats from Chinaare not monetarily driven.

www.fmsinc.org | 800-ASK-4FMS

28%18%

China Romania United States Bulgaria Russia Other

slide 11

Page 12: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Attack Techniques

32%

54%

72%

Social

Malware

Hacking

www.fmsinc.org | 800-ASK-4FMS

1%

9%

18%

Error

Physical

Misuse

0% 10% 20% 30% 40% 50% 60% 70% 80%

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Page 13: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

70%

40%

50%

60%

70%

80%

% of ATO Where Funds Left the Institution

www.fmsinc.org | 800-ASK-4FMS

32%

12%9%

0%

10%

20%

30%

40%

2009 2010 2011 2012Source: 2012 FS-ISAC Survey (1/2 of 2012)

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Page 14: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

More Statistics

65%

26%

9%

82%91%

14%9%4%

40%50%60%70%80%90%

100%

www.fmsinc.org | 800-ASK-4FMS

65%

No Monetary TransactionTransaction StoppedFunds Left Institution

82%91%

0%10%20%30%40%

2012 2011Wires ACH Other

Source: 2012 FS-ISAC Survey (1/2 of 2012)slide 14

Page 15: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Reasons for Decrease?

• Customer Education

• Temporarily shutting down affected online customeraccess

• Manual review of ACH/Wire transactions over a specificdollar amount

• Analysis of customer login patterns

• Interrogation of customer sessions to detect anomaloustraffic

www.fmsinc.org | 800-ASK-4FMS

• Customer Education

• Temporarily shutting down affected online customeraccess

• Manual review of ACH/Wire transactions over a specificdollar amount

• Analysis of customer login patterns

• Interrogation of customer sessions to detect anomaloustraffic

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Page 16: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

How Does ATO Work?• Thieves mimic an institution’s website

• Malware or viruses are installed oncustomers’ computers

• Social engineering attacks to gain logincredentials

www.fmsinc.org | 800-ASK-4FMS

• Thieves mimic an institution’s website

• Malware or viruses are installed oncustomers’ computers

• Social engineering attacks to gain logincredentials

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Page 17: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

How Does ATO Work?• Malicious document attached to an email

• Links within an email to an infected website

• Employees visiting legitimate websites anddownloading infected/malicious files

• Introduction of other devices (flash drives)

www.fmsinc.org | 800-ASK-4FMS

• Malicious document attached to an email

• Links within an email to an infected website

• Employees visiting legitimate websites anddownloading infected/malicious files

• Introduction of other devices (flash drives)

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Page 18: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Who Are The Players?• Organized Criminals – often overseas

• Commercial Customers – usually a smallbusiness

• Financial Institutions

• Money Mules

www.fmsinc.org | 800-ASK-4FMS

• Organized Criminals – often overseas

• Commercial Customers – usually a smallbusiness

• Financial Institutions

• Money Mules

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Page 19: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

The Criminals…where they shop

www.fmsinc.org | 800-ASK-4FMS

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Page 20: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

What is a Money Mule?• Someone who moves stolen funds from one

account to another.• Recruited via email/phone/online• Often out-of-work

– Scammer will say “we found you oncareerbuilder.com” or some other job search site

• Offer “work from home” jobs with no priorexperience

www.fmsinc.org | 800-ASK-4FMS

• Someone who moves stolen funds from oneaccount to another.

• Recruited via email/phone/online• Often out-of-work

– Scammer will say “we found you oncareerbuilder.com” or some other job search site

• Offer “work from home” jobs with no priorexperience

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Page 21: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

What is a Money Mule?• Money mules receive the funds in their bank

account.– The money mule then forwards the funds to

another account, usually overseas.• They keep a small portion of the funds as

payment.– Most money mules only receive about $5K-$10K

to transfer, so their fee is rather small.

www.fmsinc.org | 800-ASK-4FMS

• Money mules receive the funds in their bankaccount.– The money mule then forwards the funds to

another account, usually overseas.• They keep a small portion of the funds as

payment.– Most money mules only receive about $5K-$10K

to transfer, so their fee is rather small.

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Page 22: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

How Does It WorkThief

recruitsmoney mule

Thief hackscustomeraccount

Money muleredirects

funds

www.fmsinc.org | 800-ASK-4FMS

Thief hackscustomeraccount

Thiefsubmits

wire/ACH

Institutionprocesseswire/ACH

Money muleredirects

funds

Customerrealizes

theft

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Page 23: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Example #1 - Details• When - January 2013

• Institution - $1 billion community bank

• Customer - small business

• How - thief hacked customer email

www.fmsinc.org | 800-ASK-4FMS

• When - January 2013

• Institution - $1 billion community bank

• Customer - small business

• How - thief hacked customer email

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Page 24: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

1. Thiefhacks

companyemail

2. Emailsbank

requestingacct.

information

3. Bankemails thief5 acct #’s

w/balances

4. Thiefrequests$7K wiretransfer

5. Bankprocesses& sends

wire

Example #1 - Details

www.fmsinc.org | 800-ASK-4FMS

1. Thiefhacks

companyemail

2. Emailsbank

requestingacct.

information

3. Bankemails thief5 acct #’s

w/balances

4. Thiefrequests$7K wiretransfer

5. Bankprocesses& sends

wire

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Page 25: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Example #1 - Result• Bank contacted customer after-the-fact and

learned request was fraudulent

• Contacted receiving institution and got a holdplaced on funds

• Bank ultimately recovered the $7K….after 3months

www.fmsinc.org | 800-ASK-4FMS

• Bank contacted customer after-the-fact andlearned request was fraudulent

• Contacted receiving institution and got a holdplaced on funds

• Bank ultimately recovered the $7K….after 3months

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Page 26: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

• Bank didn’t follow its own procedure– Wire requests via email were not allowed by

institution policy

• Board more concerned with getting $7Kback than with the breach.

Example #1 –Lessons Learned

www.fmsinc.org | 800-ASK-4FMS

• Bank didn’t follow its own procedure– Wire requests via email were not allowed by

institution policy

• Board more concerned with getting $7Kback than with the breach.

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Page 27: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Example # 2 – Details• When – December 2012

• Institution - $375 million community bank

• Customer – municipality (pop. 15,000)

• How – type of man-in-the-middle attack

www.fmsinc.org | 800-ASK-4FMS

• When – December 2012

• Institution - $375 million community bank

• Customer – municipality (pop. 15,000)

• How – type of man-in-the-middle attack

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Page 28: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Example # 2 – Details• City controller logged into online banking

website and received a denial page.• Thief on the other end now has login

credentials. Submits two ACH transactions($250K).

• Other city employee logs into online bankingand approves both ACHs.– After approving, went to talk with City controller.

www.fmsinc.org | 800-ASK-4FMS

• City controller logged into online bankingwebsite and received a denial page.

• Thief on the other end now has logincredentials. Submits two ACH transactions($250K).

• Other city employee logs into online bankingand approves both ACHs.– After approving, went to talk with City controller.

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Page 29: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Example # 2 – Details• City contacted the bank who did not process

the ACH - no loss.

• ISO for the bank visits city offices todetermine what happened.

• No firewall or anti-virus in use

www.fmsinc.org | 800-ASK-4FMS

• City contacted the bank who did not processthe ACH - no loss.

• ISO for the bank visits city offices todetermine what happened.

• No firewall or anti-virus in use

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Page 30: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

• Bank needed to improve customer educationinitiatives

• Implemented call-back procedures on alltransactions for this customer account.

• 3 months later, still no firewall / anti-virus– City was “in negotiations” with a vendor

Example # 2 –Lessons Learned

www.fmsinc.org | 800-ASK-4FMS

• Bank needed to improve customer educationinitiatives

• Implemented call-back procedures on alltransactions for this customer account.

• 3 months later, still no firewall / anti-virus– City was “in negotiations” with a vendor

slide 30

Page 31: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Example # 3 – Details• When - January 2012

• Institution - $135 million community bank

• Customer - small business

• How - fraudulent fax request

www.fmsinc.org | 800-ASK-4FMS

• When - January 2012

• Institution - $135 million community bank

• Customer - small business

• How - fraudulent fax request

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Page 32: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Example # 3 – Details• Customer receives fax request from “Equifax”

– It really wasn’t Equifax

• Request was for updated credit referenceinformation, including bank references

• Customer supplied all data, including accountnumbers & faxed it back…with a signature

www.fmsinc.org | 800-ASK-4FMS

• Customer receives fax request from “Equifax”– It really wasn’t Equifax

• Request was for updated credit referenceinformation, including bank references

• Customer supplied all data, including accountnumbers & faxed it back…with a signature

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Page 33: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Example # 3 – Details• Bank receives wire request from “customer”

for a wire to Russia for $27,000.

• Bank checked signature on fax to signaturecard and processed the wire. No call-backprocedures were performed.

Customer had never wired to Russia before.

www.fmsinc.org | 800-ASK-4FMS

• Bank receives wire request from “customer”for a wire to Russia for $27,000.

• Bank checked signature on fax to signaturecard and processed the wire. No call-backprocedures were performed.

Customer had never wired to Russia before.

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Page 34: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Example # 3 –Lessons Learned

• Good customer - bank took the $27,000 loss

• Small town - bank worried about reputation

• Going forward bank began performing anddocumenting call-backs on any wireoriginated other than “in-person”

www.fmsinc.org | 800-ASK-4FMS

• Good customer - bank took the $27,000 loss

• Small town - bank worried about reputation

• Going forward bank began performing anddocumenting call-backs on any wireoriginated other than “in-person”

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Page 35: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Example # 4 – Details(Same bank as in Example #3)

• When - June 2012 (6 months later)

• Institution - $135 million community bank

• Customer - small business

• How - fraudulent ACH submission

www.fmsinc.org | 800-ASK-4FMS

(Same bank as in Example #3)

• When - June 2012 (6 months later)

• Institution - $135 million community bank

• Customer - small business

• How - fraudulent ACH submission

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Page 36: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Example # 4 – Details• Customer controller gets email from “U.S.

Postal Service” telling of an undeliveredpackage.

• Clicks on a link and gets a variant of the ZeusTrojan virus installed on PC.

• Thieves successfully submit ACH payrollbatch for $317K.

www.fmsinc.org | 800-ASK-4FMS

• Customer controller gets email from “U.S.Postal Service” telling of an undeliveredpackage.

• Clicks on a link and gets a variant of the ZeusTrojan virus installed on PC.

• Thieves successfully submit ACH payrollbatch for $317K.

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Page 37: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Example # 4 – Results

• Bank customer was contacted by an ITsecurity blogger and informed that theiraccount was being taken over.

• Customer then contacted the bank which wasable to retrieve almost $260K.

www.fmsinc.org | 800-ASK-4FMS

• Bank customer was contacted by an ITsecurity blogger and informed that theiraccount was being taken over.

• Customer then contacted the bank which wasable to retrieve almost $260K.

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Page 38: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

• Red Flags (per bank personnel)– Normal ACH for this customer was $200K.

– Fraudulent ACH was submitted in the afternoon -normal for this customer was in the morning.

– Customer was normally an ACH debit customer,but this was an ACH credit batch

Example # 4 –Lessons Learned

www.fmsinc.org | 800-ASK-4FMS

• Red Flags (per bank personnel)– Normal ACH for this customer was $200K.

– Fraudulent ACH was submitted in the afternoon -normal for this customer was in the morning.

– Customer was normally an ACH debit customer,but this was an ACH credit batch

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Page 39: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

• After two attacks in six months, the bank:Hired a law firm to re-write all online bankingagreements.Began performing and documenting call-backs on allwires other than “in-person” wires.Engaged a third-party software company to monitorthe ACH batches for unusual attributes.Hosted a lunch-and-learn for their businesscustomers concerning online security.

Example # 4 –Lessons Learned

www.fmsinc.org | 800-ASK-4FMS

• After two attacks in six months, the bank:Hired a law firm to re-write all online bankingagreements.Began performing and documenting call-backs on allwires other than “in-person” wires.Engaged a third-party software company to monitorthe ACH batches for unusual attributes.Hosted a lunch-and-learn for their businesscustomers concerning online security.

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Page 40: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Who is The Weak Link?

www.fmsinc.org | 800-ASK-4FMS

CCUSTOMERUSTOMER

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Page 41: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Why The Weak Link?

Expertise• Lack trained IT professionals

Money

• Usually do not have the budget for the neededtechnology

www.fmsinc.org | 800-ASK-4FMS

Education• Users are not educated about the risks

Audit• Small businesses don’t have IT audits/regulations

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Page 42: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Recent Court CasesPATCO Construction

• Hacked into companynetwork/stole onlinebanking ID

• Series of wires and ACH• 3 year legal battle• Out of court settlement

(Dec. 2012)• Bank had to reimburse

customer for loss of$345,000

Choice Escrow, LLC• Hacked into company

network/stole onlinebanking ID

• Single wire transfer• 3 year legal battle• Judge’s decision (March

2013)• Customer had to bear

loss of $440,000.

www.fmsinc.org | 800-ASK-4FMS

• Hacked into companynetwork/stole onlinebanking ID

• Series of wires and ACH• 3 year legal battle• Out of court settlement

(Dec. 2012)• Bank had to reimburse

customer for loss of$345,000

• Hacked into companynetwork/stole onlinebanking ID

• Single wire transfer• 3 year legal battle• Judge’s decision (March

2013)• Customer had to bear

loss of $440,000.

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Page 43: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

Choice Escrow, LLC

• “because the company is small, with only ahandful of staff, we didn’t choose to use thebank’s dual control settings for ACH and wiretransactions.”

(Choice Escrow’s manager of business development)

www.fmsinc.org | 800-ASK-4FMS

• “because the company is small, with only ahandful of staff, we didn’t choose to use thebank’s dual control settings for ACH and wiretransactions.”

(Choice Escrow’s manager of business development)

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Page 44: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

InternalControlsInternalControls

RiskMitigationStrategiesfor the FI

RiskMitigationStrategiesfor the FI

www.fmsinc.org | 800-ASK-4FMS

CustomerEducationCustomerEducation

RiskMitigationStrategiesfor the FI

RiskMitigationStrategiesfor the FI

slide 44

Page 45: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

• Common Wire Transfer Internal Controls:– Wire Transfer Policy– Dual Control– Rekey of Wire Dollar Amount– Transaction Limits– Customer Agreements– Security Procedures– Independent Reconciliation (Segregation of Duties)

– Internal Audit Coverage

InternalControls

www.fmsinc.org | 800-ASK-4FMS

• Common Wire Transfer Internal Controls:– Wire Transfer Policy– Dual Control– Rekey of Wire Dollar Amount– Transaction Limits– Customer Agreements– Security Procedures– Independent Reconciliation (Segregation of Duties)

– Internal Audit Coverage

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• Wire Transfer Policy– Approved by the board annually, or when there are

significant changes in the wire process, systems, etc.

– Should address the following:• Wire software used;• Types of wires (domestic vs. international, customer vs. non-customer);

• Use of security procedures & customer agreements;• Approval of an administrator; and• Wire limits.

InternalControls

www.fmsinc.org | 800-ASK-4FMS

• Wire Transfer Policy– Approved by the board annually, or when there are

significant changes in the wire process, systems, etc.

– Should address the following:• Wire software used;• Types of wires (domestic vs. international, customer vs. non-customer);

• Use of security procedures & customer agreements;• Approval of an administrator; and• Wire limits.

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Page 47: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

• Dual Control– Usually controlled by the wire software.

– Be aware: on some systems you can disable dual control.

– Audit dual control by reviewing system parameters andhistory logs of previously initiated wires.

– Not an area of frequent examiner comments.

InternalControls

www.fmsinc.org | 800-ASK-4FMS

• Dual Control– Usually controlled by the wire software.

– Be aware: on some systems you can disable dual control.

– Audit dual control by reviewing system parameters andhistory logs of previously initiated wires.

– Not an area of frequent examiner comments.

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Page 48: Auditing Wire Transfers and ACH Transactions - FMS · PDF fileAuditing Wire Transfers and ACH Transactions Tuesday, June 18, ... 800-ASK-4FMS. Today’s Agenda ... used stolen usernames

• Transaction Limits– The board of directors and/or senior management

regularly reviews and approves funds transfer limits.(source: FFIEC Wholesale Payment Systems booklet p. A-6, Examination Procedures)

– Usually reviewed annually when approving the wirepolicy.

– Review your insurance policy to ensure the limits you setdon’t violate the policy.

InternalControls

www.fmsinc.org | 800-ASK-4FMS

• Transaction Limits– The board of directors and/or senior management

regularly reviews and approves funds transfer limits.(source: FFIEC Wholesale Payment Systems booklet p. A-6, Examination Procedures)

– Usually reviewed annually when approving the wirepolicy.

– Review your insurance policy to ensure the limits you setdon’t violate the policy.

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• Customer Agreements– You need written agreements with your repeat wire

customers.

– Usually only see these when wires are initiated by phone,fax or email (not “in person” requests).

– Authoritative Sources• FFIEC Wholesale Payment Systems Booklet (p.A-4)

• Insurance Requirements• Uniform Commercial Code Article 4A (UCC 4A)

InternalControls

www.fmsinc.org | 800-ASK-4FMS

• Customer Agreements– You need written agreements with your repeat wire

customers.

– Usually only see these when wires are initiated by phone,fax or email (not “in person” requests).

– Authoritative Sources• FFIEC Wholesale Payment Systems Booklet (p.A-4)

• Insurance Requirements• Uniform Commercial Code Article 4A (UCC 4A)

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• Customer Agreements Should:– Describe the security procedures to be followed when

verifying the authenticity of a wire request.– Include waivers from the customer if they opt-out of

the security procedures. Get customer signature.– Establish cut-off times for receiving, transmitting,

amending and cancelling wire transfer requests.– Identify individuals authorized to request wire transfers.– Define the methods by which a wire transfer request

can be initiated (phone/fax/email).

InternalControls

www.fmsinc.org | 800-ASK-4FMS

• Customer Agreements Should:– Describe the security procedures to be followed when

verifying the authenticity of a wire request.– Include waivers from the customer if they opt-out of

the security procedures. Get customer signature.– Establish cut-off times for receiving, transmitting,

amending and cancelling wire transfer requests.– Identify individuals authorized to request wire transfers.– Define the methods by which a wire transfer request

can be initiated (phone/fax/email).

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• Security Procedures (as defined in UCC 4A-201)

– A procedure agreed to by the institution and the customerfor the purpose of verifying a wire request is authentic.

– “A security procedure may require the use of algorithmsor other codes, identifying words or numbers, encryption,call-back procedures, or similar security devices.Comparison of a signature on a payment order orcommunication with an authorized specimen signature ofthe customer is not by itself a security procedure.”

InternalControls

www.fmsinc.org | 800-ASK-4FMS

• Security Procedures (as defined in UCC 4A-201)

– A procedure agreed to by the institution and the customerfor the purpose of verifying a wire request is authentic.

– “A security procedure may require the use of algorithmsor other codes, identifying words or numbers, encryption,call-back procedures, or similar security devices.Comparison of a signature on a payment order orcommunication with an authorized specimen signature ofthe customer is not by itself a security procedure.”

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• Common Security Procedures

– PINs or Passwords (phone requests)– Call-back procedures (fax and email requests)

• Documentation– You should document performance of the security

procedure (include date, time, customer name,what was confirmed, etc.)

InternalControls

www.fmsinc.org | 800-ASK-4FMS

• Common Security Procedures

– PINs or Passwords (phone requests)– Call-back procedures (fax and email requests)

• Documentation– You should document performance of the security

procedure (include date, time, customer name,what was confirmed, etc.)

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Actual Bank Insurance Policy

www.fmsinc.org | 800-ASK-4FMS

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• Independent Reconciliation (Segregation of Duties)

– Wire administrator should not have wire create or verifycapability (limits should be set to $0).

– Due from account used for wire settlement should bereconciled by someone independent of wire operations.

• May be difficult in some institutions due to limited staff.

– Supervisors should review reconcilements of fundstransfer activity on a regular basis.

InternalControls

www.fmsinc.org | 800-ASK-4FMS

• Independent Reconciliation (Segregation of Duties)

– Wire administrator should not have wire create or verifycapability (limits should be set to $0).

– Due from account used for wire settlement should bereconciled by someone independent of wire operations.

• May be difficult in some institutions due to limited staff.

– Supervisors should review reconcilements of fundstransfer activity on a regular basis.

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• How to Combat the Internal Fraud Threat

– Perform background checks on employees in wire/ACHdepartments

– Review access levels regularly (job transfers, terminations)

– No temporary employees in wire/ACH operations– Employees subject to unannounced rotation of

responsibilities– Review of employee accounts (deposit and loans)

– Consider the role of relatives within the institution

InternalControls

www.fmsinc.org | 800-ASK-4FMS

• How to Combat the Internal Fraud Threat

– Perform background checks on employees in wire/ACHdepartments

– Review access levels regularly (job transfers, terminations)

– No temporary employees in wire/ACH operations– Employees subject to unannounced rotation of

responsibilities– Review of employee accounts (deposit and loans)

– Consider the role of relatives within the institution

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• Internal Audit Coverage – Who Performs It?

InternalControls

IT Auditors

Be sure you know whateach group is reviewing.

Be alert for overlap orredundant procedures.

Audit report shouldinclude the proceduresperformed.

www.fmsinc.org | 800-ASK-4FMS

State ACHOrganizations

InternalAuditors

Be alert for overlap orredundant procedures.

Consider expertiseof the auditor.

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• Internal Audit Coverage – What to Include?– Funds transfer requests

– Customer agreements

– Payment processing & accounting (reconciliations)

– Logical & physical security

– Contingency plans

– Segregation of duties

InternalControls

A thorough audit should includetesting samples of transfer

requests & customer agreements.

A thorough audit should includetesting samples of transfer

requests & customer agreements.

www.fmsinc.org | 800-ASK-4FMS

• Internal Audit Coverage – What to Include?– Funds transfer requests

– Customer agreements

– Payment processing & accounting (reconciliations)

– Logical & physical security

– Contingency plans

– Segregation of duties

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• Pre-Audit Checklist– Review status of findings from prior audits

– Review user access privileges & limits• Be alert for terminated or transferred employees• Ensure limits in the system agree to those approved

– If on FedLine, review audit logs on software

– Account for all customer agreements

– Review wire and ACH system parameters

InternalControls

www.fmsinc.org | 800-ASK-4FMS

• Pre-Audit Checklist– Review status of findings from prior audits

– Review user access privileges & limits• Be alert for terminated or transferred employees• Ensure limits in the system agree to those approved

– If on FedLine, review audit logs on software

– Account for all customer agreements

– Review wire and ACH system parameters

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Actual ACH Settings

www.fmsinc.org | 800-ASK-4FMS

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Actual Online Banking Settings

www.fmsinc.org | 800-ASK-4FMS

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• Customer Security Awareness

– What is your institution’s biggest challenge to fraudprevention?

• 68% - Lack of Customer Awareness1

– The customer is an extension of the institution’s security.

– Customer education is critical with today’s threats.

– Customers aren’t bankers or IT security professionals.

CustomerEducation

www.fmsinc.org | 800-ASK-4FMS

• Customer Security Awareness

– What is your institution’s biggest challenge to fraudprevention?

• 68% - Lack of Customer Awareness1

– The customer is an extension of the institution’s security.

– Customer education is critical with today’s threats.

– Customers aren’t bankers or IT security professionals.12012 Faces of Fraud Survey, ISMG

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• Customer Education Program Should Include:

– Explanation of protections provided and not provided.– Discussion of when the institution may contact a customer

and request electronic banking credentials.– A suggestion that online banking customers perform a

risk assessment and controls evaluation.– List of alternative risk control mechanisms.– List of institution contacts for customers with concerns

about suspicious account activity or other events.

CustomerEducation

www.fmsinc.org | 800-ASK-4FMS

• Customer Education Program Should Include:

– Explanation of protections provided and not provided.– Discussion of when the institution may contact a customer

and request electronic banking credentials.– A suggestion that online banking customers perform a

risk assessment and controls evaluation.– List of alternative risk control mechanisms.– List of institution contacts for customers with concerns

about suspicious account activity or other events.

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• Customer Education Opportunities:

– “Lunch and Learn” session with business customers andIT professionals.

– Some larger institutions are offering free anti-virussoftware for one year.

– Notes in statements or on online banking websiteregarding security.

– Newsletters / whitepapers in a “fraud resource center”• See https://www.bankofthewest.com/security-center-small-

business.html

CustomerEducation

www.fmsinc.org | 800-ASK-4FMS

• Customer Education Opportunities:

– “Lunch and Learn” session with business customers andIT professionals.

– Some larger institutions are offering free anti-virussoftware for one year.

– Notes in statements or on online banking websiteregarding security.

– Newsletters / whitepapers in a “fraud resource center”• See https://www.bankofthewest.com/security-center-small-

business.html

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Future Outlook / ThreatsMore

SophisticatedAttacks

Attacks onInstitutions

Directly

www.fmsinc.org | 800-ASK-4FMS

MobileDevices

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Questions?

www.fmsinc.org | 800-ASK-4FMS

Your companylogo here

John David McLeod, CPA, CISA, CITP

Manager

Phone: (478) 330-5210Email: [email protected]

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