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All Copyrights Reserved ServiceElements 2014/2015
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Awareness of Generations in Today’s
Maintenance Environment
All Copyrights Reserved ServiceElements 2014/2015
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Objectives … • Bring awareness to integrated generational
knowledge and experience in the maintenance
workplace
• Briefly define the communication tendencies of
different generations in aviation workplaces
• Creating ideas for an environment of retention
regardless of generational differences
2
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Louis C.K.
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4
Generational Demographics
Traditionalist Born before 1946
Baby Boomer 1946 – 1964
Generation X 1965 – 1980
Generation Y Born after 1980
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5
Job Identification
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Generational Strangeness
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Baby Boomer
Generation X Millennials
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What’s Your Mix?
Traditional Boomer
Generation X Millenial
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9
Forces That Shape Us…
1. Childhood experiences
2. Work experiences
3. Personal use of technology
4. Leisure activities
5. ___________________
6. ___________________
7. ___________________
8. ___________________
9. ___________________
10.___________________
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Why is it Difficult for
Generations to Work Together?
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11
Bridging the Gap in a
Multigenerational Workplace
1. Know the individual’s preferences
2. Know how your generational experiences
are driving your conversations
3. Conduct a generational audit for your
organization
4. Become an expert on other generations
5. Examine a “difference” from both sides
and point of view
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Gen Y - Echo Boomers - Millennial
• Born between 1980 and
2002
• Ambitious, demanding and
question everything
• High performers
• Company loyalty is last on
their list
• Technology experts
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13
Gen Y - Echo Boomers -
Millennial
• Born between 1980 and 2002
• Ambitious, demanding and question
everything
• High performers
• Company loyalty is last on their list
• Technology experts
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This is the generation that is
currently being born
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15
Retaining Them…
• Provide a support network
• Provide work that challenges more than
bores
• Provide feedback
• Cultural training
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Customer Logo Benefits of a
Multigenerational
Workplace
Attract and retain talented people of all ages
More flexibility
Reflects a multigenerational market share
Decisions are stronger when broad-based
More innovation
Meets the needs of a diverse customer base
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Thanks You for Attending!