Balancing Customers and Competitor Orientation

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COMPETITOR ANALYSIS

COMPETITOR ANALYSISPREPARED & PRESENTED BY,ASHOK.MDEFINITIONCompetitor analysis is an assessment of the strengths and weaknesses of current and potentialcompetitors. This analysis provides both an offensive and defensive strategic context to identify opportunities and threats.

COMPETITOR ARRAY

Define your industry - scope and nature of the industry.Determine who your competitors are.Determine who your customers are and what benefits they expect.Determine what the key success factors are in your industry.Rank the key success factors by giving each one a weighting - The sum of all the weightings must add up to one.Rate each competitor on each of the key success factors.Multiply each cell in the matrix by the factor weighting.

EXAMPLEKey IndustrySuccess FactorsWeightingCompetitor#1 ratingCompetitor#1 weightedCompetitor#2 ratingCompetitor#2 weighted1 - Extensive distribution.462.431.22 - Customer focus.341.251.53 - Economies of scale.23.63.64 - Product innovation.17.74.4Totals1.0204.9153.7

COMPETITOR PROFILING

BackgroundFinancialsProductsMarketingFacilitiesPersonnelCorporate strategiesBACKGROUNDLocation of offices and plants.History - key personalities, dates, events, and trends.Ownership, corporate governance, and organizational structure.

FINANCIALSP-E ratios,dividend policy, and profitability.Various financial ratios, liquidity, and cash flow.Profit growth profile.

PRODUCTSProducts offered and product portfolio balance.New products developed, new product success rate and R&D strengths.Brands, brand loyalty and brand awareness.Patents and licenses.Quality control conformance.

MARKETINGSegments served, market shares, customer base and growth rate.Promotional mix, promotional budgets, advertising themes, ad agency used, sales force success rate and online promotional strategy.Distribution channels used and geographical coverage.Pricing, discounts and allowances.

FACILITIESPlant capacity, capacity utilization rate, age of plant, plant efficiency and capital investment.Location and shipping logistics.PERSONNELNumber of employees and skill sets.Strength of management and management style.Compensation, benefits, employee morale and retention rates.

CORPORATE STRATEGIES

Objectives, mission statement, growth plans, acquisitions, and divestituresANALYSIS OF NEW COMPETITORCompanies competing in a related product/market.Companies using related technologies.Companies already targeting your prime market segment but with unrelated products.Companies from other geographical areas and with similar products.New start-up companies organized by former employees and/or managers of existing companies.

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