Table 1

OeNB Intellectual Capital Report – List of Indicators

Knowledge Goal

IndicatorUnit Com-

petenceConfi-dence

Inter-discipli-narity

Effi-ciency

Type of capital

Definition

Staff structureFull-time equivalent staff1 (year-end) number • • human

capitalStaff employed in OeNB business areas at year-end

Fluctuation rate % • human capital

Ratio of employees who left the service of the OeNB (excluding retirements) to total staff

University graduates % • human capital

Ratio of university graduates to full-time equivalent staff at year-end

Gender managementRatio of women to men in total staff % • human

capitalRatio of women to men in full-time equivalent staff at year-end

Ratio of women to men in the specialist career track

% • human capital

Ratio of women to men in the total number of specialist career track positions at year-end; staff members on the specialist career track provide technical expertise and fulfill coordination tasks

Ratio of women to men in management positions

% • human capital

Ratio of women to men in the total number of management positions at year-end

Flexible working arrangementsPart-time employees % • • human

capitalRatio of staff with part-time employment contracts to total full-time equivalent staff at year-end

Staff in teleworking scheme % • • human capital

Ratio of staff with teleworking contracts to total full-time equivalent staff at year-end

Staff on sabbatical number • • human capital

Staff members on sabbatical during the review year; staff members on sabbatical accept a pay cut for a specific period and in return take three or six months off, e.g. to pursue personal training and further education interests

Knowledge acquisitionCE and CPD days per employee (annual average)

number • • human capital

Ratio of CE and CPD days per employee to average full-time equivalent staff

CE and CPD participation rate % • • human capital

Ratio of staff members who took part in at least one in-house or external CE or CPD course in the reporting year to average full-time equivalent staff

Cost of CE and CPD per employee EUR • human capital

CE and CPD expenditure (including travel expenses) relative to average full-time equivalent staff

Participants in development center training courses

number • • human capital

Staff members who completed the development center program as part of the program for identifying and promoting high-potential employees

In-house job rotations number • • human capital

Staff members who worked in an OeNB organizational unit other than their own

Working visits to national and international organizations (external job rotations)

number • • human capital

Staff members who worked at the ECB, other NCBs, EU institutions, the IMF, the OECD or similar organizations, with ministries, OeNB subsidiaries or similar institutions for at least one month during the review year

Interns number • • • human capital

Number of interns who worked at the OeNB during the review year

1 Average full-time equivalent staff (headcount) as stated in the Notes to the Financial Statements, Notes to the Profit and Loss Account, item 7 staff costs.

continued Table 1

OeNB Intellectual Capital Report – List of Indicators

Knowledge Goal

IndicatorUnit Com-

petenceConfi-dence

Inter-discipli-narity

Effi-ciency

Type of capital

Definition

Management structure and processesStaff-to-manager ratio number • structural

capitalRatio of staff members to total management staff at all levels

Product managers number • • structural capital

Product managers responsible for at least one OeNB product

Process managers number • • structural capital

Process managers responsible for at least one OeNB process

Technical infrastructureIT services for the ESCB/Eurosystem number • • • • structural

capitalIT services the OeNB provided for the ESCB and/or the Eurosystem

IT applications number • structural capital

Standard IT applications and software solutions developed in-house

OeNB IT help desk queries number • • • structural capital

Requests submitted to the IT Customer Service electronically, online or by e-mail

Internal IT service level agreements number • • • structural capital

Agreements between internal customers and service providers regarding the scope, timing and quality (service level) of services provided at the OeNB, especially IT services

Average Intranet visits per day number • • structural capital

Visits to the OeNB’s Intranet

Efficient processesQuality auditors number • structural

capitalStaff members who assessed the effectiveness of the OeNB’s quality management system according to ISO 9001 standards

Certified areas number • • • • structural capital

OeNB areas certified by a recognized certification authority

Entries in the OeNB’s terminology database number • • structural capital

Terminology including definitions and context examples entered into the terminology database in the review year; the terminology database is available to all OeNB staff members

Degree of automation in the procurement process

% • • structural capital

Ratio of orders automatically generated from the e-procurement catalogue to the total number of annual internal orders

Processed supervisory and monetary statistics data

number (million)

• • structural capital

Reported supervisory and monetary statistics data processed in the review year

Timely publication of supervisory and monetary statistics

% • • structural capital

Ratio of the supervisory and monetary statistics data published on schedule to all supervisory and monetary statistics data published

Error-free payment transactions % • • • structural capital

Ratio of error-free payment transactions to total payment transactions

InnovationsStaff resources utilized for innovative projects (IT and other business areas)

% • • innovation capital

Ratio of staff utilized for innovative projects to total full-time equivalent staff

Staff suggestions for improvements number • • • innovation capital

Suggestions submitted by staff to improve the efficiency and effectiveness of the organization as a whole

Decentralized structureOeNB representative and branch offices number • • • structural

capitalOeNB offices excluding the head office

OeNB subsidiaries offering payment services and products

number • • • structural capital

Companies that provided cash or cashless services and products in which the OeNB holds shares

continued Table 1

OeNB Intellectual Capital Report – List of Indicators

Knowledge Goal

IndicatorUnit Com-

petenceConfi-dence

Inter-discipli-narity

Effi-ciency

Type of capital

Definition

Cooperation and networksNational bodies with OeNB representatives number • • relational

capitalCommittees and working groups of national organizations whose meetings OeNB representatives attended

International bodies with OeNB representatives (ESCB, etc.)

number • • relational capital

Committees, working groups and tasks forces of e.g. the ESCB/Eurosystem, EU, IMF, BIS, OECD or of other international organizations whose meetings OeNB representatives attended

Technical assistance activities days • • • relational capital

Expert technical assistance provided by the OeNB to NCBs outside the Eurosystem

Information visits to the OeNB number • • • • relational capital

Visits by NCB experts to the OeNB aimed at exchanging experience

JVI course participants number • relational capital

Persons who attended a course at the Joint Vienna Institute (JVI) in the review year

OeNB-hosted national and international events number • • relational capital

Days of events OeNB organized and hosted by the OeNB (meetings, conferences)

Staff with external teaching assignments number • • • human capital

Staff members who had teaching assignments at universities or other academic institutions in the review year

OeNB-financed scholarships number • • human capital

OeNB-financed scholarships in the review year

(Co)supervised master’s theses or dissertations number • • human capital

Masters’ theses or dissertations at universities or vocational universities in Austria and other countries (co)supervised by OeNB staff members

Lectures delivered by OeNB staff number • • • relational capital

Lectures delivered by OeNB staff for external audiences at in-house or external events

ESCB staff on external work experience (EWE) visits to the OeNB

number • • relational capital

ESCB staff on external work experience (EWE) visits to the OeNB during the review year

Cash expertiseVisitors to the Money Museum number • • relational

capitalVisitors to the OeNB’s Vienna-based Money Museum in the review year

Cash training courses number • • • relational capital

Cash training courses organized by OeNB staff for external audiences

Cash training course participants number • • relational capital

Participants in cash training courses organized by OeNB staff members during the review year for external audiences

Euro Kids Tour participants number • • relational capital

Participants at the Euro Kids Tour organized by OeNB staff members during the review year for external audiences, mainly children in primary school

continued Table 1

OeNB Intellectual Capital Report – List of Indicators

Knowledge Goal

IndicatorUnit Com-

petenceConfi-dence

Inter-discipli-narity

Effi-ciency

Type of capital

Definition

Communication and informationQueries to OeNB hotlines (Call Center and Statistics Hotline)

number • • • relational capital

Queries submitted to and answered through OeNB hotlines

Page views on the OeNB’s website (daily average)

number • • • relational capital

Page views of documents on the OeNB’s website

Newsletter subscriptions number • • • relational capital

Subscriptions to OeNB newsletters

Press conferences number • • relational capital

Events organized for media representatives

Press releases number • • relational capital

Press releases distributed to media representatives

Opinions prepared on projects submitted for research subsidies

number • innovation capital

Opinions prepared by OeNB staff on projects submitted to the OeNB’s Anniversary Fund, on applications for loans under the European Recovery Program (ERP) and on applications for changes to ERP loans, etc.

Research cooperation projects with external partners

number • • innovation capital

Research cooperation projects to study scientific issues; scientific institutions, universities and the research departments of other NCBs are typical partners for research cooperation projects; including research visits to other NCBs or scientific institutions

PublicationsOeNB publications number • • relational

capitalAll print products published by the OeNB during the review year

Articles published by OeNB staff number • • relational capital

Contributions other than refereed papers published in journals by OeNB staff

Scientific (refereed) papers by OeNB staff published in journals

number • • relational capital

Contributions by OeNB staff members (authors or coauthors) published in scientific (peer- reviewed) journals (e.g. Journal of Money, Credit and Banking) and in conference proceedings refereed by anonymous referees

Confidence and imageConfidence index in the fourth quarter of the review year

% • relational capital

Results of polls on public confidence in the OeNB, commissioned by the OeNB and performed by the Institute for Empirical Social Research (IFES)

Image index in the fourth quarter of the review year

% • relational capital

Results of the image indicator, which comprises three individual indices – the relevance, confidence and efficiency indices – that are weighted and combined to form the image indicator; a value of between 5.5 and 10 signals success