Basic English Module (Complete)(1)

8/16/2019 Basic English Module (Complete)(1)

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MODUL

BASIC ENGLISH

DISUSUN OLEH

NURYADINA AUGUSRINI, M.PD

SEKOLAH TINGGI PARIWISATA SAHID

JAKARTA


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Page 1

TABLE OF CONTENT

TOPIC PAGE

Unit 1. INTRODUCTION 2

Unit 2. T I M E 5

Unit 3. WHAT DO YOU DO 9

Unit 4. JOB TITLES AND JOB DESCRIPTION 14

Unit 5. HANDLING COMPLAINT 17

Unit 6. WHEN WILL YOU TRIP TO 20

Unit 7. REQUEST AND POLITE OFFERS 23

Unit 8. ACCOMMODATION 25

Unit 9. RESERVATION 29

Unit 10. SHOW ME THE WAY TO 33

REFERENCE 36


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Unit 1. INTRODUCTIONLEARNING OBJECTIVES: Greetings

Country and Nationality

VOCABULARY

Greetings Response NoteHi Hi Informal

(often used by youngpeople)

Hello Hello Neutral greetingHow do you do How do you do Formal greetingNice to see / meet you Nice to see / meet you too Optional

Glad to see / meet you Glad to see / meet you too OptionalPleased to see / meetyou

Pleased to see / meet youtoo

Optional

Bye / goodbye Bye / goodbye Way of leaving someoneHave a nice day Have a nice day - Good night Good night Used when people go to bed

SPEAKING

Practice 1. Zahra introduces herself to all department staff in AZ-Hotel as a new comer.

Zahra : “ Good Morning, please allow me to introduce myself as a new hotel receptionist.I’m Zahratunnisa Nugroho, just call me Zahra. I’m from Depok, Indonesia.I hope I’m welcomed to be a new comer here. Pleased to meet you here.Thank you ”

Anjani : “Hi, I want to introduce myself. I’m Anjani from Indonesia. I work as areceptionist. Thank you to welcome me working here. Nice to see you

NOTE: Opening Introduction

“( Greeting ), May I introduce my self,….my name is……….” “( Greeting ), I’d like to introduce myself, I am ……..” “(Greeting), I want to introduce myself………” “(Greeting), Let me introduce my self,……” (informal situation)


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Practice 2. Rini, Human Resources Manager, welcomes a new receptionist in his office

Rini : Good morning , I’m Rini, a Human Resources Manager.Welcome to AZ-Hotel

Zahra : Pleased to meet you, My name’s Zahratunnisa Nugroho.Rini : I’d like to introduce you to Antony, the Front OfficeManager.Zahra, this is Antony Zein the front office manager

Zahra : Pleased to meet you, sir. I’m Zahratunnisa Nugroho Antony : Hello Zahra, Pleased to meet you too. I hope you enjoy

working in AZ-Hotel.

Practice 3. Rini Ardin, a human resources manager, introduces a new receptionist to hiscolleagues in the Front Office Department.

RINI : Good morning everybody August : Good morning RiniRini : I’d like to introduce a new receptionist, Zahra.

She starts work tomorrow.Diana : Hi Zahra, I’m Diana. Nice to see you Zahra : Hi Diana, I’m Zahratunnisa Nugroho. Nice to see you tooAugust : Are you Australian?Zahra : I’m not Austr a lian, I’m from Indonesia.

Where are you from August?August : I’m from Singapore

NOTE: Introduce yourself

What’s your name? My Full name is … My nick name is … My first name is …

My middle name is …

My last name is … Surname is …

What’s your address?Where do you live? My address is …

I live in … What’s your phone number? My phone number is …

Being introducedDo you know… (my mother/boyfriend…) ?This is …..(my sister, JANE..)

I’d like you to meet some of my friends.


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EXERCISE

1. Practice: Introduce your colleagues or your friend2. Complete the table with Country and nationality below.

COUNTRY NATIONALITY

Indonesia

SpanishItaly

PolishEngland

FrenchGreek

IrishTurkey

Chinese

NOTE: Asking to repeat

“I’m sorry sir / madam, would you like to repeat please!” “I beg your pardon, sir / madam!”

NOTE: More informationWhere do you come from?

I come from…(country) Where are you from?

I am from ...(country)Are you Japanese?

Yes, I am JapaneseNo, I am … (nationality)

What do you do? I am a …….. I work at / in …

What is your job / occupation?I am ………


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Unit 2. TIMELEARNING OBJECTIVES: Day, Week, Month, Year

ClockPreposition

VOCABULARYPractice saying these Numbers, Days, and Months.

NUMBER DAY MONTH1 = one / First Sunday January2 = two / second Monday February3 = three / third Tuesday March4 = four / fourth Wednesday April

5 = five / fifth Thursday May12 = twelve / twelfth Friday June22 = twenty-two / twenty second Saturday July33 = thirty-three / thirty third August

…

SeptemberOctoberNovemberDecember

SPEAKINGPractice 1. What information do you ask for when taking a reservation? Zahra : Good afternoon, AZ-tour&travel. Can I assist you?Mr. Setyo : I need to reserve a honey moon package.Zahra : Certainly sir, we have three packages of honeymoon.

Denpasar: The Extravagance of Asia, Exotic Life of France, andTurkmenistan Romantic Moon. What sightseeing are you looking for sir?

Mr. Setyo : actually, I’m looking for a natural beach life and having a romanticoccasion at night

Zahra : I see. We suggest you to join our Denpasar: The Extravagance of Asia. Thebeach and the romantic night are the place you can enjoy full for yourhoneymoon moment. This package has two types : 3D2N and 7D6N

Mr. Setyo : sounds nice. I’ve also read the detail about this package in your websiteand I take the 7D6N.

Zahra : Good choice, sir. You have decided to choose our “Denpasar: TheExtravagance of Asia”. For when is it, sir?

Mr. Setyo : For 5 th October Zahra : ok, so that’s on Wednesday and your depart date is 12 th October .

For how many people, sir?Mr. Setyo : Just four . That’s me, my wife, my friend and his wife.


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Zahra : Just a moment sir, I will check the time for flight.(======= time checking ======)

Thank you for waiting, sir. Your flight on 5 th October is in the morning at09:00 a.m. and for departure time on 12 th October is in the afternoon at

16:33 p.m. May I know to whom is this package for?Mr. Setyo : Setyo. That’s me. Zahra : How do you spell it sir?Mr. Setyo : S – E – T – Y – OZahra : How about your email and your contact number?Mr. Setyo : Here is my email: [email protected] and my phone number is

08011752012 Zahra : Thank you. So that’s the package for four people on 5 th October to 12 th

October for 7D6N package of Denpasar: The Extravagance of Asia.Mr. Setyo : That’s great. Thank youZahra : Thank you for contact us, we will send the total charge and the payment

method to your email today.

Practice 2. Reading Text

mailto:[email protected]:[email protected]:[email protected]:[email protected]


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EXERCISE: A. Answer these questions below:

1. When is Indonesia Independence Day?2. What time is it now?

3. What time do you start your activity?4. When were you born?

NOTE: C L O C K– second, minutes, hours

Use cardinal numbers: zero (0), one, two, three, …

Example: 17:15 = it’s fifteen / a quarter past five

17:45 = it’s fifteen / a quarter to six

*

*

** to pastA quarter past

O’clock

A half past

A quarter past

NOTE: PREPOSITION IN = country (in Indonesia, in Myanmar, …)

city/town (in Jakarta, in Makassar, …) district (in pondok cabe, in Sawangan, …) building (in STP Sahid, in AZ- Hotel, …) season (in winter, in summer, …) part of the day (in the morning, …) months (in May, in August, …)

ON = Floors (on the second floor, …) Address (on Jl. Kemiri no. 12, …) Days (on Saturday, on Friday, …) Date (5 th October, 17 th May 2015, …)

AT = times (at 7 o’clock, …)


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5. Do you still remember when STP Sahid was established?6. The official hours of STP Sahid open at _________ and close at _________7. Normally , the college starts at ________ and ends at _______8. What does “Weekday” mean?

9.

What does “Weekend” mean? 10. When do you enjoy your fun with your family?

B. Now practice to mention the time below:

WHAT TIME IS IT?


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Unit 3. What do you do?LEARNING OBJECTIVES: Simple Present

Present Continuous

VOCABULARYPrepare Make something / someone to be ready

Reserve Keep something for a particular purpose / time

Check Mark name or things as having been dealt with something

Visit Go to one place

Depart Go away / leave

Arrive Reach the place / the end of a journey

Tour Visit a place to learn something / for a special purpose

Trip Visit a place for a short time

Travel Visit a place over a long distance

Recommend Suggest a particular action to someone or something

READINGPractice 1. Read the text and answer the questions

A day in my life

My day usually begins at six-thirty. I get up and do some exercises for aboutfifteen minutes. Then I take my shower. After my shower, I get dressed and havebreakfast with my family. I usually have a light breakfast, consisting of toast and coffee.At seven-thirty I leave for school.

I usually take the bus to school. I catch the bus near my house and then walkfrom the bus-stop to school. It takes about thirty minutes to get from my home to

school. My first class is at eight-thirty and I usually finish school at three. Sometimes Istay late to have a game of volleyball or to work in the library.

I usually reach home at around four o’clock. When I get home I like to watch TVfor a while. Then I start my homework. I have dinner at seven o’clock. After that I oftenhave more homework to do. Sometimes I watch TV or go out with friends after dinner. Igenerally go to bed around ten-thirty.

Questions:1. What time does the writer have an exercise in the morning?

a.

At 06:30 pm c. at 06:45 p.mb. At 06:30 am d. at 06:45 am


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2. How long does the writer need to do his morning activities before leave for school?a. 60 minutesb. 15 minutesc. 30 minutesd. an hour fifteen minutes

3. How long does the writer need to reach school?a. 60 minutesb. 45 minutesc. 30 minutesd. an hour fifteen minutes

4. The writer wastes his time in school around………to study a. 6 hoursb. 7 hoursc. 8 hoursd. 9 hours

5. How many hours does writer need in a day to do all his activities in a day?a. 13 hoursb. 14 hoursc. 15 hoursd. 16 hours

6. A light breakfast means,a. A cup of coffee or teab. A cup of coffee or tea and toastc. A cup of coffee or tea and toasterd. Toast only

7. Break time after school, usually done by the writer to …….. a. Have an exerciseb. Stay in the libraryc. Work in the volleyball halld. Be an employee in the library

8. The writer usually has something to do after dinner, such as………….except…… a. Finishing homeworkb. Have fun with friends outsidec. Going to bed earlyd. Watching TV

9. The last activity of the writer ends around ………. a. 30 minutes to elevenb. 30 minutes to ten

c. 30 minutes before tend. 30 minutes lately


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10. Does the writer have some fun in his daily activity?a. Every hours is for studying and workingb. He never has a time to be with his friendsc. His activity in a day isd. He has time to have fun with friends

SPEAKINGPractice 2. Zahra has an interview in AZ-HotelZahra : Good morning, I have (1) an appointment with bu Rini Ardin to be

interviewed at 9:00 this morning.Diana : Alright madam, please follow our concierge. He will escort you to HRD

room.Zahra : Thank you

(in HRD room)Zahra : Good morning madam, I’m (2) Zahratunnisa Nugroho. I have (3) an

interview with bu Rini ArdinRini : oh yes. I’m Rini Ardin. Have a seat please.

Well Ms. Zahra, I’ve read your detail CV and interest to interview youtoday. Could you tell about yourself?

Zahra : I am (4) a hard worker and love to meet many different people. I learn (5) many different characters from them and language they use (6) . Learningsome new thing is (7) the way I know (8) what I don’t know (9) from them.For in case, when they talk (10) polite and impolite, request (11) somethingwith low intonation and high tone, and many more. I choose (12) workingin hotel as a receptionist because hotel gives (13) me many newexperiments and experiences. It isn’t (14) bored and it’s (15) so fun meetingnew comers every day.

Rini : what time do you usually start (16) working?Zahra : I work (17) in 3 shifts; morning from 06:00 to 14:00, afternoon from 14:00

to 22:00, and evening from 23:00 to 06:00. I usually arrive (18) to hotelone and a half hour before working, and I leave (19) the hotel an hour later.

Rini : Why do you apply (20) to join in AZ-Hotel?

Zahra : I think AZ-Hotel can give me something new more than before. I’m still Learning (21) everything and I believe (22) I can step forward to my betterfuture with AZ-Hotel.

Rini : Ok, Zahra. Our hotel is looking for (23) a person who is energetic, friendly,and interested person. From your story, we decide (24) to accept your CVto join with us working as a receptionist. Congratulation Ms. Zahra,welcome to AZ-Hotel and develop this hotel together in a team


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EXERCISE A. Choose the correct answer:

GRAND SAHID JAYA

The five star Grand Sahid Jaya _____ [has/have] a long and rich history in theIndonesian Hospitality industry combining traditional Indonesian charm withprofessional hospitality, an approachable style and spirited service with sincere values.The hotel _______[maintain/maintains] its cultural traditions and the identity _______[is/are] not only in design but also by heart.

Situated on Jakarta's most prominant address along the Jalan Jend. Sudirmanboulevard, the cities major commercial district where key corporations and financialinstitutions, retail businesses and entertainment venues _______[make/makes] theirhome. Located just 40 minutes by expressway from Soekarno - Hatta InternationalAirport. There are 721 rooms and suites offer a unique variety of rooms to choose fromwith all the amenities of a modern hotel.

Our Guest Room facilities:All guest rooms and suites ___________[include/includes] extra-large desks, full-stockedrefrigerated mini- bars, bathrooms’ telephone extension and Cable television. For guestsdesiring even greater level of spaciousness and service, any of the 28 rooms and suiteson the hotel's two Executive floors will be ideal.

Nestled in the heart of Sudirman, Grand Sahid Jaya Jakarta ______[are/is] an idealspot from which to discover Jakarta. From here, guests can enjoy easy access to all thatthe lively city has to offer. For those of you who want to venture out, British Council,Embassy of Ukraine, Embassy of Canada _________ [is/are] just some of the attractionsavailable to visitors.

Grand Sahid Jaya Jakarta also _________ [offer/offers] many facilities to enrich yourstay in Jakarta. The hotel offers access to a vast array of services, including 24-hourfront desk, 24-hour room service, luggage storage, Wi-Fi in public areas, valet parking.

Guests can choose from 720 rooms, all of the rooms ________ [is/are] excluded anatmosphere of total peace and harmony. Throughout the day you can enjoy the relaxingatmosphere of the fitness center, outdoor pool, spa, massage, pool (kids). Superb

NOTE:

Simple Present

describes something that happen again and again or thingsthat never change (see example number: 1 – 20, 22, 24)

Present Continuousdescribes something that happen now (see examplenumber: 21 & 23)


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facilities and an excellent location ________ [make/makes] the Grand Sahid Jaya Jakartathe perfect base from which to enjoy your stay in Jakarta.

B. WRITING:-

Inform your routine activity at home and college- Make a short story about a hotel accommodation in Indonesia using your

own words.


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Unit 4. Job Titles and Job Description

VOCABULARY

Restaurant Hotel Travel

Head Chef Housekeeping Travel agentSauce Cook Front office Travel ConsultantHead waiter FB Product Reservation AgentWaiter FB Service Tour LeaderBarista Engineering Tour OperatorWine Waiter Human Resources Tour GuideBusboy Accounting Cashier

SPEAKINGPractice 1. Zahra is in her first day at work. See the conversation below.Zahra : Good morning.August : Hi, welcome to your first day. Hopefully, you enjoy working here.Zahra : Thank you. You come so earlier.August : I always arrive one hour earlier and leave an hour later.Zahra : I see. What are you doing, August?August : As an operator, I must prepare the operational form, check the telephone

line, and make a list of section needs before I have an incoming telephone.Zahra : How long have you been in AZ-Hotel as a telephone operator?August : it’s about 3 years, I’ve joined in AZ -Hotel. The first I worked in reception

desk for 2 yearsZahra : Mmmmh, I can learn about receptionist job from you then. Would you

please help me if I need a favor?August : I will, Zahra. Just come to me.

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Practice 2. Dina brings a tour group in a program of Jakarta City Tour from Sulawesi. Here is the quotation of Dina’s opening tour.

Good afternoon ladies and gentlemen. Welcome to Jakarta.I ’m Dina as your tour guide. As the capital city of Indonesia, Jakarta is a well-known with

its MONAS which is looked beautiful at the night.

Our itinerary for tomorrow is we will visit Monumen National. For tonight you are free torest and relax in hotel. On this way to the hotel, I will give information about the hotel

where we stay. The name of our hotel is Sahid Hotel, it ’ s located at JL. Jendral Sudirmankav. 86, Jakarta Pusat Indonesia 10220.

It is located in a strategic place, check a look on this map. Monas is not too far from SahidHotel. It takes 30 minutes to 45 minutes. Sahid is also close to the biggest shopping centre,

like Tanah Abang, and Thamrin City Mall


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When we arrived there, we can look a wide lobby and we will get a warm welcome from allof the receptionists who are very nice and friendly. Sahid hotel has complete guest rooms.There are deluxe rooms, superior rooms, executive rooms, and suite rooms which are allnon-smoking rooms. There are Cable/satellite TV, 4-restaurant, spa, outdoor swimming

pool, and fitness center.There are bath room (en-suite room), which has hot water, shower, and bath tub. I believe

that you will enjoy staying there, and if you are hungry, don’t worry this hotel has 4restaurants, or you may enjoy having meals outside of the hotel that stay around the hotel.

Alright ladies and gentlemen, tomorrow we will visit Monument National (MONAS) ateight o’clock . That will be a full day tour. Enjoy your night at Sahid Hotel and see you

tomorrow.

Here is the example of Hotel Organization Chart:

Taken from: www.google.com [images]

http://www.google.com/http://www.google.com/http://www.google.com/http://www.google.com/


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EXERCISE A. Answer the questions:

How about the Organization Structure in your hotel?

Can you explain their job desk?Are you familiar with hotel and travel or airlines job?Can you explain the job description of those job titles at the vocabulary in the boxabove?

B. Match the job on the left to the job description on the right! 1. Waiter a. one who organizes the tour plan before departing

until arrival to the destination2. Busser b. one who stands by to wait the hotel guest arrival

from somewhere in the airport3. Barista c. a restaurant employee who takes order, carries food

and serves food to the guest4. Captain Restaurant d. one who guides tourists on the way to their

destination5. Steward e. one who take cares and helps guests arrange things,

such as ticket, bring luggage and give information6. Concierge f. a restaurant staff who bring dirty dishes from the

table and bring the clean one7. Hotel Airport trap g. one who control the ticket reservation8. Tour leader h. a restaurant staff who directly supervises employee

service and controls all restaurant managementtasks

9. Tour guide i. a restaurant staff who washes and clears all dishesand kitchen equipments in the kitchen

10. Ticketing staff j. one who mixes and serves alcoholic drinks at bar


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Unit 5. Handling ComplaintLEARNING OBJECTIVES: Making Expressing Complaint

SPEAKING

Practice 1. At the hotel,conversation between Rini and Service Centre (SC).What is the complaint about?

SC : Good morning, Ms. Rini. Can I help you?Rini : Hello, good morning I want to complaint about my room .SC : Alright Madam, What thing is it?Rini : My water closed in my room, there are some problems thereSC : Some problems , would you tell me what the problem is?Rini : The door in my bathroom cannot be opened, and the bathtub gets

trouble too, it is sink.SC : I’m so sorry to hear about the trouble you get in your room madam. I

have noted your complaint and as soon as I will call the Engineering tofix it. Anything else?

Rini : Oh.. one more thing I almost forget to tell you when the first time Ientered the room, the room was not clean. Can you make up my roomimmediately?

SC :Certainly madam, we are really sorry about it Madam.Rini :Ok don’t worry

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Practice 2. At the RestaurantMr. Jarwanto : Excuse me, waiterWaiter : May I help you sir?Mr. Jarwanto : Can you check my cream soup order?Waiter : wait a moment, sir. I will take your note.

Here you ordered one crab cream soup without celery on it, isn’t it sir? Mr. Jarwanto : you noted well, but look what you have served to me. It’s not a crab

cream soup but it’s a chicken with more celery on it. You know I reallydon’t like celery. How come you served me the wrong order.

Waiter : I do apologize, sir. I didn’t me an to serve a wrong order. Would youexcuse me to change your soup with the crab cream soup without celery,sir?

Mr. Jarwanto : how long should I wait? Your soup make me wait for 30 minutes thenyou ask me to wait thirty minutes more. It’s ridiculous.

Waiter : I’m so sorry sir. Would you excuse me to ask my manager first about thisre-order, sir.

Mr. Jarwanto : okWaiter : Sorry for making you waiting. My manager said you get free for the

wrong order sir. How about that?Mr. Jarwanto : I agree.

Waiter : Thank you, sir. We will bring your soup immediately.


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EXERCISEMake a dialogue for each complaint below then practice it.Remember the step:

1. apologize 2. explain the reason for the problem3. offer a solution

1. Complaint I : Guest requested medium chicken porridge but got spicy

2. Complaint II : Waiter poured wine in a glass but it was spilled out to the guest

3. Complaint III : Guest needed to sleep early tonight but it was noisy next room

4. Complaint IV : Guest requested a taxi at 7 p.m but you forgot it

5. Complaint V : Guest ordered overcooked steak but got rare

NOTE :

Step of handling complaint and expression used: 1. Asking the problems

a. What can I do for you, sir/madam?b. Can I do something for you?c. May I help you?

2. Apologizinga. I’m so sorry for the trouble you get in

your roomb. I’m really sorry about it c. I do apologize for the inconvenient you

have in our hotel3. Showing your sympathy then explain the problem

a. We promise there will be no moretrouble you get.

b. We will try to treat our guest as comfortas you ask

4. Offering solutiona. We will call the engineering to fix your

problem sir/madamb. We will change your room sir/madam


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6.

Complaint VI : Passenger has been paid the flight ticket and already booked thewindows seat but it has been seated

7. Complaint VII : The plane is delayed for four hours, Passenger are getting mad

8. Complaint VIII : Flight attendant spilled out coffee to the passenger

9. Complaint IX : “I couldn’t find my baggage when I arrived in this airport in the“AZ-Airlines, and I have looked at it in the baggage claim too.Where are my belongings?”

10. Complaint X : The tour package wrote that the departure scheduled for“Kalimantan Borneo Tour” is on the first week of December, butuntil t he third week of December we haven’t got any confirmationabout this rescheduling,


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Unit 6. When will you trip to?LEARNING OBJCTIVES: WILL

To Be Going To

SPEAKING

Practice 1. August, Zahra, and Diana are discussing their holiday plan August : Hi Zahra, Good MorningZahra : Oh hi August, August : what is your planning for next month holiday?Zahra : I am going to go to my parent place in Makassar . How about you? August : I am not sure, whether I will go to Singapore or enjoy my holiday in Bali .Diana : Why are you so confused? August : Visiting Bali is my dream and I promise myself that I will visit it one day .

I guess this is the right time to plan it, but my parents ask me to visitthem in Singapore, they miss me so much.

Diana : I see, it is a difficult decision. Zahra, what are going to do in Makassar? Zahra : My family and I are going to visit TORAJA . We have scheduled it 2 years

ago.Diana : That would be great, I wish I can join with you, but I don’t h ave off-duty

anymore. So, I will spend of my holiday time at work place . August : Okay enjoy your holiday then.Zahra : You too.

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Practice 2.Zahra : Good morning, Mrs. Jarwanto. Are you going to confirm your check-out

time?Mrs. Jarwanto : Good morning. Right and I'd like to make a reservation for the third

weekend in September.Zahra : Alright madam, we have several rooms available for that particular

weekend. How long are you going to stay? Mrs. Jarwanto : I ’m going to stay for two nights. Zahra : How many people is the reservation for?Mrs. Jarwanto : Just for me.Zahra : And would you like a room as alike as you have it before with a double

bed?Mrs. Jarwanto : Yes please.Zahra : Great. I ’m going to put your reservation in our system madam. Just a

moment, please. Now what name will the reservation be listed under ?Mrs. Jarwanto : Rini JarwantoZahra : Alright madam, your reservation is the same as it used to be. How about

the contact number? Is it 0226076435?


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NOTE :To describe future planning, you need:

Will / Shall and To be Going To :

Example:Tom will / shall be in Singapore for New Year

We will not celebrate New Year with party Will they celebrate New Year with praying?

New year, 1 st January, is going to start at 00.00 amNew Year isn’t going to be on Christmas

Is New Year going to be on Thursday?

NOTE:

Shall not = Shan’t [“Shall” is used for British ](seldom to use, and just for Subject she/He/It/I)

Will not = won’t [“Will” is used for US ]I’ll = I will / I shall

Optional AnswerYes, …. Will / shall

No, … won’t / shan’t Yes, … is / are / am

No … isn’t aren’t am not

Mrs. Jarwanto : Yes, that’s my active cell phone number 0226076435.Zahra :Great. How about the payment madam? Are you going to pay the same

Credit Card? Mrs. Jarwanto : I guess no, I will deposit it by cash or transfer . Can I?

Zahra : I suggest you to pay by cash madam for a guarantee of the availableroom you order because the date you want is a high season moment.

Mrs. Jarwanto : Alright, Zahra. How much should I deposit?Zahra : It’s for two nights makes $ 200. Mrs. Jarwanto : Ok here you are.Zahra : So your reservation has been made for the twenty-fourth of September

for a room with a double bed and view of the ocean. Check-in is at twoo'clock afternoon. Pay deposit by cash. Anything else madam?

Mrs. Jarwanto : No that’s for now. T hank you so much.Zahra : you’re welcome . If you have any other questions, please do not hesitate

to call us. We'll see you in September, Mrs. Jarwanto . Have a nice day.


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“What are you goingto do to reach your

dream?”

ContinueStudy

Running aBusiness

Married

Working

EXERCISES A. Answer with will or to be going to and some in negative !!!

1. I ________finish my D-III in three years if I don’t have “E” in my subject. 2. If the government is serious to promote “Visit Indonesian 2008”, we

__________ have many tourists visiting Indonesia3. I don’t thin k, I _________try a new recipe from college4. Give discount up to 30% for this high season, and your h otel _________get many

visitors5. Who ___________ bea President and Vice President in the next election.6. “Are you serious, without studying you ____________get “A” for all subject?” 7. The soup ____________tasteless without salt and pepper.8. The most religious person ______________have heaven as a present from God.9. May be, my family ________stay at home at the night of New Year.10. “I am sorry , tonight I _______call you”. 11. More ingredients in your spaghetti ______________more delicious.12. Too much wine in your stew _____________ delicious but bitter.13. Jennifer _____________enjoy her New Year celebration because she is

hospitalized.14. Our restaurant _______________grill fish because there aren’t any fish. 15. That wine _________________delicious if you drink it sips by sips.

*****************************************************************************

B. Complete the sentences below using FUTURE PREDICTIONa. Look! The cloud is so dark. I guess it …..

b.

When you call me, I …. c. After I graduate from Sahid, I …… d. If you study seriously, you ….. e. Before r aining comes, I ……..

*****************************************************************************C. Tell your planning with this topic below:


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RESTAURANT 10JL. RIDWAN NO.05 JAKARTA 51009TELP: 021 – 51009

FAX : 021 – 51009E-MAIL : [email protected]

RESTAURANT 10JL. RIDWAN NO.05 JAKARTA 51009TELP: 021 – 51009FAX : 021 – 51009

E-MAIL : [email protected]

Unit 7. Request and Offer

SPEAKINGPractice 1. At the restaurant

Aeron : I have reserved a table for two.Waiter : What name, please?Aeron : Mr. Smith.

Waiter : Thank you. Would you like to have a table in the next door? Fancy : Can we have a table by the window? Waiter : Sure. This is no smoking area.Aeron : That’s alright. Thank you Fancy Waiter : Would you like to order something to drink? Aeron : What would you recommend? Waiter : We have very good house rose wine served in a carafe. Would you like to

try it? Aeron : Fancy, what would you prefer to have ?

Fancy : I have not decided yet. Can I have a glass of dry red? What do yourecommend?Waiter : We don’t sell wine by glasses. Wine is sold by bottles. Would you mind

trying President’s XV or El Bombero. Aeron : Can we get sample the wine? Waiter : Yes, Sir.Aeron : That’s alright then. *****************************************************************************

Practice 2. At the RestaurantCustomer : Can I order food?Waiter : Yes, you can, sir.Customer : Then I’d like to order steak and chips.Waiter : What would you like to drink, sir?Customer : I’d like to drink red wine. Which wine would you recommend from your


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NOTE:REQUEST

Can you ………..? less politeExamples : Can you give me your id card?

Could you ………? Examples: Could you show me your passport, sir/madam?

Could you spell your last name?

Would you mind + V-1 + ing + ……………? Examples : would you mind showing me your passport?

Would you mind spelling your surname?

OFFERING

Can I ………..?May I …………? Examples: Can I help you?

May I help you?

Would you like to + V-1 +………….. Examples : would you like me to bring your luggage to

your room?Would you like to see our menu list?

Would you like to sit in smoking area or non-smokin ?

SUGGESTION / ADVICE I recommend you ……………… You should …………………. You may/might …………………..

wine list? Waiter : I would recommend Spanish wines such as Rioja or Malena as well as local

wines such as Saperavi or Khvanchkara. Rioja is dark and delicious andmatches well with sirloin steak. Malena is good with grilled meat.

Customer : I will try the sample of local wine, please, and take a glass of Saperavi.


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PERMIT May I ……………? Examples : May I clean your bed, sir/madam?

May I leave the room to go to the rest room?May I come in to your room, sir / madam?

Can I ………….? Examples : can I go to the restroom?

Would you mind if …?Examples: would you mind if I go to the restroom for a few

minutes?

Would you mind if I change a bath hand towel,sir/madam?

EXERCISE A. Categorize these sentences into R (request) or O (offer) (10 points)

a. “Could I speak to Mrs. Bader, please?” b. “Could I have your name, madam?” c. “Could I take your laundry now?” d. “Could I bring your tea to your room, sir?” e. “Would you mind me to bring your bill?” f. “Would you mind signing here, sir?” g. “Can I take a message for you?” h. “Can I take your message, please?” i. “Can you pay your bar bill with Visa?” j. “Can I take your coat, madam?”

B. How many polite sentences you can make from these below instructions.

1. Request the guest’s passports 2. Offer a porter to carry the luggage3. Request not to smoke on flight.4. Offer to see souvenirs.5. Ask permit to play MP-3 on the flight


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Unit 8. AccommodationLEARNING OBJECTIVES: Hotel

Tourism ObjectVOCABULARY

Amenities Single bed View InvoiceBedside table Double bed Sightseeing Tour PackageWardrobe Twin bed Atmosphere QuotationToilet bowl Extra bed Itinerary Tour PlanningWash basin Adjoining room Pax Vendor

READINGPractice 1. See the brochure of AZ-Hotel below and find more accommodation

AZ

AZ

AZ

[email protected]

AZ

051009170512

AZ


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Practice 2. See the TANA TORAJA brochure below. You will see more accommodations offered to

the customer.

Now, from those two brochure mention the accommodation that offered to the customer


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Unit 9. Reservation

VOCABULARY

Reservation To keep something and reserved in advance (as hotel accommodation,table in restaurant, or seat on a plane)

Booking An arrangement to have a hotel room, ticket, etc at the particulartime in the future

Check – in Announce someone’s arrival (at hotel or airport) Check – out Announce someone’s departure from hotel

Refund An amount of money that is given backSchedule A list of planned activities or things to happen

Issued Release some documents to come-out after the payment done (flightticket)

Return Ticket A ticket for travel to a place and back againOne Way Travelling or allowing travel in only one directionFlight An aircraft that is making a particular journey

SPEAKINGPractice1.

Ticket Reservation

Ticket Staff : AZ-Airways, good morning. May I help you?Mr. Jarwanto : Yes, do you have any flights to Sydney at afternoon?Ticket Staff : One moment, please. We have a flight at 16:45 and 18:00.Mr. Jarwanto : Good. Could you tell me how much is a return flight for the

flight at 16:45?Ticket Staff : Economy, business class or first class ticket?Mr. Jarwanto : Economy, please.Ticket Staff : For when is it, sir?Mr. Jarwanto : Tuesday, 1 st May and the return is 17 th MayTicket Staff : For how many person?Mr. Jarwanto : Two Adult and one child 3 years old

Ticket Staff : Alright sir, let me check it first. The ticket for one way isRp. 2.050.199 and for infants is Rp. 410.039. So the total forreturn ticket all is Rp. 9.020.874.

Mr. Jarwanto : OK. Could I make a reservation?Ticket Staff : Absolutely sir. Could I have your name, please?Mr. Jarwanto : Nugroho JarwantoTicket Staff : How would you like to pay, Mr. Jarwanto?Mr. Jarwanto : Can I pay at the check-in desk when I pick up my ticket?Ticket Staff : Certainly, you will have to confirm this reservation at least two

days before departure time.


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Mr. Jarwanto : I see.Ticket Staff : Now you have booked, Mr. Jarwanto. The flight leaves at 16:45,

and your arrival in Sydney will be at 9:25 a.m., local time. Theflight number is NWA 476.

Mr. Jarwanto : Thank you.*****************************************************************************Practice 2.

Table for three, please.

Head waiter : AZ-Restaurant. Good afternoon. How may I help you?Mrs. Jarwanto : I would like to book a table for dinner please.Head waiter : Certainly madam. For what date please?Mrs. Jarwanto : The fifth of October

Head waiter : and for what time madam?Mrs. Jarwanto : at 8:30Head waiter : May I have your name please?Mrs. Jarwanto : yes, it’s RINI JARWANTO Head waiter : Could you spell the name please?Mrs. Jarwanto : sure. It’s R – I – N – I for RINI and J – A – R – W – A – N – T – O for

JARWANTOHead waiter : I get it madam. For how many person madam?Mrs. Jarwanto : Just for three. I’d like a table in non -smoking near the window through

the garden.Head waiter : Just a moment Mrs. Jarwanto, I’ll see if we have the table for you.I’m sorry Mrs. Jarwanto there isn’t any free table through the garden, butwe have the table near the window through the fish pool.

Mrs. Jarwanto : Yes alrightHead waiter : So, it’s a window table through the fish pool in non-smoking room, at a

half past eight, on fifth of October, for three person. Is that right madam?Mrs. Jarwanto : Yes.Head waiter : May I get the contact number please?Mrs. Jarwanto : It’s 010876170512 Head waiter : Alright madam, thank you for calling. We’ll see you on the fifth of

October. Goodbye Mrs. JarwantoMrs. Jarwanto : Bye


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NOTE: Expressions to use

Agreeing Expressions: Disagreeing Expressions:

Certainly madam/sir… * I’m sorry madam/sir Absolutely madam/sir… * No, thank youYes, (we/I ) ( do/will) * I’m afraid your order is… Yes, sir/madam * I am really sorryYes, of course * I am extremely sorry for… That’s Great * I do apologize All right * I’m very sorry if our service … Good Polite Expressions: Yes, that’s right * Excuse me….

*…..please….

* I beg your pardon* Could you do me a favor?

EXERCISE A. Re-arrange this scramble conversation below:

WAITER CUSTOMERPlease follow me sir, I’ll escort you to your

table. This is your table 41 Mr. Paul andhere’s the menu. I’ll return in a moment to

take your order.

Yes.

And what would you like for dessert? Yes, the name is Johnson, Paul. Let me repeat your order: one well done T-bone steak, one bake potato with butter, forthe vegetable is Corn on the cob, the dessertis the cherry pie, a la mode and a large icetea with my meal and a cup of black coffee.

Anything else sir?

I’ll have the baked potato

Welcome to AZ-Restaurant. Do you have areservation? No thanks, I think that’s all

How would you like that cooked? Waiter…! Would you care for something to drink? I’ll take the corn on the cob.

Wait a minute sir, I’ll check yourreservation. So, it is a party for one, sir?

What do you have?

Would you like that with butter or sourcream or both?

I’ll take a large ice tea with my meal and acup of black coffee with dessert.

All right sir. Your order will be ready in 10minutes. Enjoy the music sir.

I’m on a diet, so only butter.

Are you ready to order, sir? I’ll take the cherry pie, a la mode, please. The vegetables today are corn on the cob, Well done, please.


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peas and carrots, or broccoli.We have apple, cherry and lemon meringue

pie, chocolate and vanilla cake, peachcobbler, and chocolate, vanilla, and

strawberry ice cream.

Thanks.

You have a choice of potatoes- French fried,mashed, or baked.

Yes, I’ll have the T -bone steak.

B. After you put the sentence into the correct order then working the role play situation with your partnerThe roles : a waiter, a customer


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Mrs. Jarwanto : GreatZahra : Your Room is 487, and here is your key. To get to your room, take the

elevator on the right up to the fourth floor. Turn left once you exit theelevator and your room will be on the left hand side. A bellboy will bring

your bags up shortly.Mrs. Jarwanto : Great. Thanks.Zahra : If you need a favor or requests, please dial 'O' from your room.Mrs. Jarwanto : Ok, thanks.Zahra : My pleasure, Mam. Have a wonderful stay at the AZ-Hotel. Mrs. Jarwanto : Thank you very much .

*****************************************************************************

Practice 2. Where is STP Sahid? (see the map)

a. From Ciputat :

Just go straight until you find traffic light in the crossroad of Gaplek. Then go aheadand take to the left in Terminal Pondok cabe. On your way you find SMK Link andMatch on your right. On the T-Junction you take to the left and go straight. STPSahid is on your left.

b. From Pondok Cabe: ____________ (continue your own words)

c. From Parung: ________________ (continue your own words)

GaplekWates

TerminalSTP Sahid

Kemiri

Pondok Cabe

Ciputat

UT

Parung

Pamulang

S

M

K


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Note: Questions ModelCan you show me the way to …? Could you tell me where is …?

How to go to …? Is it ar rom … to …?

EXERCISE A. Here is the map of the second floor of AZ-Hotel and complete the text below:

Note: The baby shop is theopposite of PoliceOfficeBehind STP Sahid isClinic

The right side of

library is AZ-RestaurantThere is a mall on theleft in the corner

The mosque isbetween AZ-Hoteland BankNext to AZ-Hotel isMosqueSTP Sahid is across of

AZ-Hotel

R.211R.212 R.210 R.209 R.208

R.207

R.206

R.205R.204R.203R.202R.201

R.213

R.214

R.215

R.216

R.217

R.218

Buss. Center

LIFT

Stairs

Clinic

BankLibrary

Terminal

AZ – Hotel

Police Office

AZRest aurantSTP SahidMALL

Baby Shop


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1. From lift you must turn ___________ until you see R. 214 in front. Then go________ and your R.215 is on the ______.

2. When there is an emergency sign, you must find emergency stairs. From

R.206 you must go ______ and on your ______ there is R.207 and R.208 in the_______, you can take to the ______ and just go ________. There is an emergencystairs ________ you.

3. Your room is ________ R.209 and R. 211. It is _______ business centre.4. R. 213 is _________ to the emergency stairs and it’s ________ R.215 5. ________ the lift is business center and it’s _______ R.210

B. Look at the table manner picture. Can you describe the position of the cutleriesand crockery?

Example:The napkin is inside the water glass


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REFERENCE

Dubicka, Iwonna and Margaret O’Keeffe . English for International Tourism. LongmanStrutt, Peter. English for International Tourism. Longman.

International ExpressBaude, Anne et all. 2002. Ready to Order . Published by Pearson EducationTalalla, Renee.2008. English for Restaurant Workers, Second Edition. Compass

Publishing

Documents

Basic English Module (Complete)(1)