Batch X – FPO OnTrac Phase 2 - Executive Report. Batch Details 15 Participants100% of Total Action items Implemented 31 SLA’s committed to Improve in

Batch X – FPO

OnTrac Phase 2 - Executive Report

Batch Details

15 Participants 100% of Total Action items Implemented

31 SLA’s committed to Improve in Phase 2

Batch – XBatch – X

100% of Total Project

submissions completed

31 SLA’s show

Improvement

Agenda

1. OnTrac Certification process 1. OnTrac Certification process

2. Batch Details 2. Batch Details

3. Highlights3. Highlights

4. SLA Commitments 4. SLA Commitments

5. SLA Status 5. SLA Status






4. SLA Commitments 4. SLA Commitments




5. Assignment Completion 5. Assignment Completion

4. Frequency Distribution of improvement4. Frequency Distribution of improvement

3. Performance Snapshop3. Performance Snapshop



6. Individual Performance Data 6. Individual Performance Data

OnTrac Certification Process

Phase 1Phase 1 Phase 2Phase 2 Phase 3Phase 3

1. Attend 5 day OnTrac Class Room Session

2. Commit 2 SLA’s to improve – Post Manager sign off

3. Written test– 60% weight age – OnTrac Certification

1. Implement 58 Action Items in 8 weeks

2. Update OnTrac weekly on Committed SLA status

3. Manager –To sign off Phase 2

1. Submit Project Book – Proof for 42 activities

2. Prepare Phase 3 Power point template - OnTrac

3. Present - 40% weight age – OnTrac Certification

Performance Snapshot

Improvements in SLA’s

Average improvement

of 93% in SLAs

Mehmood & Tanuja have the highest average improvement in

all their committed SLA’s

– 100%

100% of participants have improved on the

committed SLA’s.

Frequency Distribution

0% to 2%2 SLA’s

>2% to 5% 2 SLA’s

>5% to 20%5 SLA’s

>20% to 50%5 SLA’s >50% to 100%

16 SLA’s

Frequency Distribution of %age Improvement

This includes the SLA’s of Mehmood, John, Tanuja, Shaikh, Alpesh, Itihas, Damodar,Shailesh R, Arvind, Doshi,Jigar, Dinesh,Ganesh,Janak,ShaileshP whose metrics are quantifiable.

This includes the SLA’s of Mehmood, John, Tanuja, Shaikh, Alpesh, Itihas, Damodar,Shailesh R, Arvind, Doshi,Jigar, Dinesh,Ganesh,Janak,ShaileshP whose metrics are quantifiable.

Assignment Completion Rate

Participants Managers Action Items Implemented

Documents Submitted

1. Mehmood2. John 3. Tanuja4. Shaikh5. Alpesh6. Itihas7. Damodar8. Shailesh R9. Jigar10. Dinesh11. Arvind12. Doshi 13. Ganesh14. Janak15. Shailesh P

1. 100%2. 100%3. 100%4. 100%5. 100%6. 100%7. 100%8. 100%9. 100%10. 100%11. 100%12. 100%13. 100%14. 100%15. 100%

1. 100%2. 100%3. 100%4. 100%5. 100%6. 100%7. 100%8. 100%9. 100%10. 100%11. 100%12. 100%13. 100%14. 100%15. 100%

1. 100%2. 100%3. 100%4. 100%5. 100%6. 100%7. 100%8. 100%9. 100%10. 100%11. 100%12. 100%13. 100%14. 100%15. 100%

1. Mansi 2. Purnima3. Purnima4. Kamal5. Kamal6. Purnima7. Hemal8. Kamal9. Mahesh10. Alok11. Mahesh12. Hemal13. Hemal14. Chandrashekar15. Kamal

Tanuja Subhash

End of Phase1 End of Phase 2

SLA 1

Improving the productivity by training & mentoring Darshan Pawar-9

30 units

Training & Mentoring Ashsih Bharsar for improving producitivity-15

31 units

SLA 2Productivity- 144 units

300 units

Shaikh Nadeem

End of Phase 1

End of Phase 2

SLA 1

Processing time- High (89.45 hrs)

Processing time has been reduced by 3.41%

SLA 2

Quality- Low (5.7)

5.92

Individual Performance Data

Alpesh H Bhundiya

End of Phase 1End of Phase

2

SLA 1

Turn around time- 6 days

2 days

SLA 2

Errors- 120 31

Itihas Parab


2

SLA 1

Bank Recs on Q-Rec Software- 30

53.5

SLA 2

Getting Bank RecStaff trained & comfortable on Q-Rec- 5

15


Damodar Raju

ShettyEnd of Phase 1

End of Phase 2

SLA 1

Process Efficiency (Process time)- 8 hrs

6.30 hrs

SLA 2

Process Quality- 5.7 to 5.9

5.91

Shailesh S Rane

End of Phase 1

End of Phase 2

SLA 1

Processing time for FS-120 hrs 30 mins

75:05

SLA 2

Errors-14 6


Arvind Nandwana


2

SLA 1

Reduction of Cycle time- 5mins

4.90 mins

SLA 2

Standardization of Tools for AP Process-Manual, Onbase, OLRP

Manual

Doshi Nehal


2

SLA 1

AHT- 240 Seconds 180 Seconds

SLA 2

Process Knowledge- 60%

66%


Jigar Pujara

End of Phase 1End of

Phase 2

SLA 1

Reduction of error % in AP- 97%

99.01%

SLA 2

Manage the current volume with 13 people-17 & Increase in productivity per processor per month-1600

14 members & 1948.

Dinesh Ramachandra End of

Phase 1End of Phase

2

SLA 1

AHT - 225 Seconds

195 Seconds

SLA 2

Quality (Grading)- 5/6

5.50/6


Ganesh Chavan

End of Phase 1

End of Phase 2

SLA 1

Process Quality (Audit)- 85%

98.96%

SLA 2

System,speed & availability-half hour

Reduced by 16%

Janak Pandya

End of Phase 1 End of Phase 2

SLA 1

DAV Process client Management- 3 clients

5 clients

SLA 2

Training- Once in a month

Thrice in month


Shailesh Patel

End of Phase 1 End of Phase 2

SLA 1

AHT - 350 Seconds AHT - 240 Seconds

SLA 2

Quality - 79% 85%



Mehmood Khan

End of Phase 1End of

Phase 2

SLA 1

Calculation of Resource requirement-nil

Able to calculate precisely for all his clients

SLA 2

a) Cross Training-2 members trained

b) Efficiency Improvement-3 member

20

John CorreaEnd of Phase

1End of

Phase 2

SLA 1

AHT - 245 Seconds

179 Seconds

SLA 2

Quality - 82% 85%

Thank You