Bc Final Qb With Ans

7/31/2019 Bc Final Qb With Ans

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QUESTION BANK

BBA II SEMESTER

BUSINESS COMMUNICATION II

MODULE I:

Questions carrying 2 marks:

1. State different types of business messages.Ans . Positive message and Negative message

2. Give the meaning of Neutral message.Ans .These messages carry information of equal or even higher

importance than positive messages but their emotional andinvolvement is usually lower

3. What do you mean by positive message?Ans .These are the messages which convey positive information

that mirrors your goodwill in order to keep alive the business

relationship

4. What do you mean by negative message?Ans .These deliver information that is undesirable or disappointing

to the readers

5. What do you mean by persuasive message?Ans .These messages try to motivate their readers to agree with

the senders or to make them act in a desired way

6. What do you mean by direct approach to business messages?Ans .when the purpose of your message is to convey routine

information and your analysis of the audience indicates that the

reader will probably be interested in its content is known as the direct

approach in preparing the message


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Correct

Courteous

Conversational

Convincing

Complete

2. State kinds of business letters.Ans .acceptance

Rejection

Resignation

Solicited

Unsolicited

Enquiry

Job application

Complaint

Persuasive

Adjustment

3. What do you mean by routine letter?Ans .These letters are regular in nature these letters are written to

call up a meeting o anything of that sort

4. Mention any two types of Routine letters.Ans. sales letter and follow up letter

5. What do you mean by adjustment letter?Ans.These are the letters to respond to complaint how their claim

will be settled

6. What is Solicited Inquiry?Ans .Solicited letters are of inquiry when a business or agency

advertises its product or service and if you cannot find any technical

information a letter to company involved that subject and in return


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the company might provide you with the information than that you

had expected

7. What is an unsolicited inquiry?Ans.If the recipient has done nothng to prompt your enquiry .as

the recipient are not ordinarily prepared to handle such inquiries

8. What do mean by U attitude?Ans. Never forget that your reader is a real person ,avoid writing

cold and impersonal letters ,keep the reader in the forefront of

your letter be courteous and tactful be neither boastful nor meek

9. What do you mean by Follow Up Letters?Ans .These letters are either written for thanking or making

interview follow up these are generally written for future

association.

10.What do you mean by Rejection Letter?Ans. These letters are written when you want to reject a job offer

or something

11.What are the circumstances when Persuasive Letters are written?Ans .These letters are the attempt to convince the recipient about an

issue and prompt consideration of favorable action

MODULE III:


1. What do you mean by Capitalisation? Ans The first word of every sentence, line of poetry, or direct

quotation

should be capitalized


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2. What do you mean by E-Mail Etiquette?Ans .Building new business relations bridging gaps and keeping alive

the existing ones interacting with the acquaintances No Caps Signatures Grammar and Punctuation Quoting Chat language and humor do not use Neways, b4, kewl Use subject line Limit the length of the message Circulation of forwards Spamming Chain Le3. What is punctuation?Ans. The comma .,colon , semicolon ,italics .dash ,hyphen,

parentheses, apostrophe are the punctuation marks

4. What do you mean by effective paragraphs?Ans .The effective paragraphs are the para in which only 1 topic is

discussed in each para which are short ,linked ideas to buildcoherence

5. What is topic sentence?Ans.A Topic sentence is a sentence that expresses the main idea of

a paragraph. This sentence is also known as key sentence or theme

sentence. Everything in the paragraph must explain or illustrate the

topic sentence.

6. What do you mean by Coherence?Ans Each sentence of the paragraph should be well linked with the

sentence that precedes and follows it. You can provide transitions

between sentences/ideas by using the following

Pronouns Transitional tags


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Repetition of key words or phrases Parallel grammatical structure7. What do you mean by Parantheses? Ans Parentheses are used to enclose a side remark, explanation,translation, or comment8. What is Apostrope? When it is used? Ans To indicate possession

If the noun is singular, add an apostrophe and s

TeacherTeachers

If the noun is a plural one ending in s, add only an apostrophe

TeachersTeachers

If the noun is plural but does not end in s, add an apostrophe and s.ChildrenChildrens

To indicate the omission of a word, letters, or numerals.Couldnt, Ive, hes, doesnt, 53

9. What do you mean by Referencing styles?

Referencing (or citing sources) is the important process of acknowledging

another persons ideas, specific language, graphic illustrations, and other

materials borrowed for constructing your own academic or professional

documents/assignments.

MODULE IV:


1. What do you mean by Report Writing? Ans . in report writing Following four steps lay foundation for any

report

Defining the problem and purpose Identifying and organizing the issues for investigationConducting researchAnalyzing and interpreting data, drawing conclusions and

developing recommendations

2. State two purposes of a report.Ans .Convey sufficient and complete information


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Enable comprehension

Determine validity and conclusions

3. What do you mean by short report?Ans Short reports are generally short and provide us with us

information

4. What do you mean by long report?Ans. It is concerned with analyzing information ,the writer looks

at the problem to be solved gathers data analyzes the data that are

available at a decisions and make certain recommendations

5. State the differences between short reports and long report .Ans. Short report tells us or provides us with information about the

past incidents or events whereas long reports are concerned withanalyzing information deriving conclusions and making

recommendations

6. What do you mean by visual presentation?Ans.A reports success depends not only on how well you have

accessed information through research, but also on how well you

have presented it.

Visual aids help communicate the subject matter clearly. Visual aids clarify and simplify data. Visual aids emphasize important material and consequently, to

persuade the reader to the writers point of view.

7. What do you mean by Pie Charts?Ans .Pie chart shows how the parts of a whole aredistributed.

Pie charts are effective for showing percentages

8. What do you mean by Bar Charts?Ans .Also known as a bar graph, is achartwithrectangularbars oflengthsproportional to that value that they represent.

Bar charts are used for comparing two or more values. The bars can

be horizontally or vertically oriented. The simple bar chart is an

effective graphic device for quantities.
http://www.search.com/reference/Charthttp://www.search.com/reference/Charthttp://www.search.com/reference/Charthttp://www.search.com/reference/Rectanglehttp://www.search.com/reference/Rectanglehttp://www.search.com/reference/Rectanglehttp://www.search.com/reference/Lengthhttp://www.search.com/reference/Lengthhttp://www.search.com/reference/Lengthhttp://www.search.com/reference/Rectanglehttp://www.search.com/reference/Chart


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9. State prerequisites of a good questionnaire.

Ans .

What information is required? Who are the target respondent? What method of communication will be used to reach these

respondents?

10. State different methods of visual representation.

Ans .Tables Bar Charts Line Charts Pie Charts Maps Flow Charts Diagrams Photographs

12.State parts of reportAns. Aim

Scope

Background of study

Data collection methodAnalysis of data

Conclusions

Recommendations

References.

13.What do you mean by proposal?Ans . Proposal is a written document that seeks to persuade the

reader to accept a suggested plan of action

13. What is a report?

Ans . Report is a document which is a compilation of information ,info

may be statistical or non-statistical, information is analyzed to derive

conclusions and make recommendations


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14.What do you mean by corporate reports?Ans .Corporate reports are special kind of reports brought up by

public or listed companies periodically as a part of their corporate

communication exercise to the share holders creditors government

etc

15.What is information report?Ans. It may present a record of previous events, or it may

periodically cover past and new information that will allow readers

to stay current on a topic or gain insight on product development.

The purpose of this report is to convey ideas and data as clearly,

correctly as possible

16.What is research report?Ans. It is concerned with analyzing information.

In this the writer of the report concentrates on problem that needs

to solve, gathers data and analyze the data and then arrive at the a

decision, then make recommendation

17.State characteristics of business reports.Ans .The report must be orderly presentation of the informationso that the reader can locate the needed information quickly.

The report must be objective because the reader will use report tomake decision.

It must present information and facts. The subjective judgments are required as in making the

recommendation.

Serves as a documental proof18.What do you mean by primary data?

Ans the data collected for the 1st

time originally is known as

primary data the sources of primary data may be surveys

questionnaire observations and experiments .the drawbacks of

primary data are extensive planning authenticity and absence of

bias


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19.What do you mean secondary data?Ans. The data which is already collected by some other agency and

we are using it for our purpose is known as secondary data the

sources of secondary data are books, internet, reports, journals andmagazines. the drawbacks of this sources are that probability of

outdated biased and inaccurate information

MODULE V:

1. What is meeting?Ans .In a meeting, two or more people come together for thepurpose of discussing a (usually) predetermined topic such as

business or community event.

2. What do you mean by Notice?Ans . Advance intimation. Given by the organization to theconcerned persons.

Informing them about the meeting.

The notice of the meeting is typed or printed on the organizations

letterhead.

3. What is Agenda?Ans .An agenda is a written plan showing the order of what is tobe discussed or is to take place at a meeting. This helps you to stickto a plan and by doing this you will achieve more in your meetings

and everyone should be satisfied.

A good meeting agenda will serve as a guide to participants, making

the meeting more efficient and productive.


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4. What are Minutes?Ans Minutes or notes of meetings are the group's memory, and

every effort should be made to keep them accurate and up to date.

5. State two duties of Chairman.Ans

Appoint secretary/minute taker if there is not a regular.

Conduct and control the meeting.

6. State two responsibilities of Chairman.Ans prepare for the meeting

Check that the minutes are produced accurately and in timely

mannerClose each item

Ensure action is clear_ By whom and by when

7. State any four purposes of meeting.Ans . socializing

To present information

To collaborate

To make decisions.

8 . State four powers of Chairman.

Ans adjucate as and when necessary

Has control over the meeting

Appoint a secrtory

9. What do you mean by Statutory Meeting? Ans . Statutory meeting: Statutory meeting is the first meeting of the members of the

public limited company. It is held only once in life of a publiccompany. It can be convened by the directors of the company

only.

By whom and when held: The statutory meeting is held by Every public limited company limited by shares.


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Every company limited by guarantee. Every private company converted into a public company. How the meeting is convened?

11.What do you mean by Annual General Meeting?

Ans .An annual general meeting (commonly abbreviated as AGM,

also known as the annual meeting) is a meeting that official bodies,

and associations involving the public (including companies with

shareholders), are often required by law (or the constitution,

charter, by-laws etc. governing the body) to hold. An AGM is held

every year to elect the board of directors and inform their members

of previous and future activities. It is an opportunity for the

shareholders and partners to receive copies of the company'saccounts as well as reviewing fiscal information for the past year

and asking any questions regarding the directions the business will

take in the future. In an annual general meeting 'ADDA'( Indian

Way) is discussed.

10.What do you mean by Extra Ordinary General Meeting?Ans . extraordinary general meeting, commonly abbreviated as

EGM, is a meeting of members of an organisation, shareholders of a

company, or employees of an official body, which occurs at anirregular time.[1] The term is usually used where the group would

ordinarily hold an annual general meeting (AGM), but where an

issue arises which requires the input of the entire membership and

is too serious or urgent to wait until the next AGM. Members

and/or shareholders must be informed of the purpose of the EGM

so that they may attend in a position where they can discuss and

exercise intelligent judgment, otherwise any resolutions passed are

invalid In some settings, this is known as a special general meeting

or an emergency general meeting.

11.What do you mean by Quorum?Ans .the people present for the meeting are called as quorum


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Bc Final Qb With Ans