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BCN Nov. 2000 CN-2000
(Knowledge) Community Networks
Ramon Sangüesa, Ph. D
Centre for Internet ApplicationsTechnical University of Catalonia, BCN
BCN Nov. 2000 CN-2000
Overview: from KM to K-Community networks
• Knowledge Management• Some tools• Some experiences• Implications for Community
Networks and CN research
BCN Nov. 2000 CN-2000
KM
• The main goal of knowledge management is the detection of potentially useful knowledge in a group, typically a company, with respect to this group’s goals in order to empower its members, to make them better learners and to improve and increase the overall ability for organizational learning
BCN Nov. 2000 CN-2000
KM Cycle
Internalize
Detect
Make Explicit
Organize/Represent
Law
Legal
Case
Distribute/Transfer
BCN Nov. 2000 CN-2000
KM Components
• A bundle of:– Human-resources related
methodologies– Learning methods– Information Technology – Knowledge Engineering
BCN Nov. 2000 CN-2000
KM processes (I)
• Knowledge mapping– What do we know?– Who knows it? Who knows who knows it?
• People• Groups (Communities of Practice)
• Knowledge RepresentationBuilding shared vocabularies and taxonomiesBuilding knowledge bases
Concepts, relations, cases-solutions, best-practicesTagging, Indexing
BCN Nov. 2000 CN-2000
KM processes (II)
• Knowledge access/distribution– Who should access it?– Intranets, repositories, distributed knowledge
bases, collaborative environments, intelligent searching, proactive agents
• Learning– Tutoring environments– Putting knowledge into practice– Evaluating it
BCN Nov. 2000 CN-2000
A moment to think...
• Which are the goals of a Community Network?– To be more “competitive” than other
networks? (!)– To “learn faster”?
• What type of knowledge it generates?
• Which form?
BCN Nov. 2000 CN-2000
KM Tools
• Complementary views– Knolwedge evolves from the interaction
between people and documents• What you write is what you know• What you read is what you are interested in
– Knowledge results from interaction among people with common goals and problems
• Your solution may be useful to someone else• Someone else may know something of help to
you
BCN Nov. 2000 CN-2000
KM tools: document-centered view
• It is important to manage documents correctly so as to:
• Tag them consistently according to shared taxonomies so as to ease knowledge access and distributing
• Relate documents to people• Structure documents as “cases” such as “best
practices”, “best solutions”, etc.
• Oriented towards formal groups (projecte-centered groups)– Common prescripted goals, vocabulary, and
practices
BCN Nov. 2000 CN-2000
KM tools: people-centered
• Find patterns of interaction that may reveal “knowledge producers” or “knowledge buddies”– Enhance collaboration– Enhance communication– Enhance knowledge sharing
• Evolution from groups with common interests towards teams with common goals– Awareness technologies (expertise location
+collaboration+coomunication)
BCN Nov. 2000 CN-2000
KM and Community Networking
• Implications of KM-view of networks– Shift from ensuring access to
improving learning– Giving value to knowledge assets of
the community
BCN Nov. 2000 CN-2000
See-K (trivium)
Name of the map
Associated objects (competencies, levels)
Arbor
PME
Profils
PMI
Trivium
BCN Nov. 2000 CN-2000
The strategic chartCompetencies
0/0 Michel Authier0/0 François Astorg0/0 Franck Valetas0/0 Vincent Duret0/0 Caroline de Bischop0/0 Yves Kergall0/0 Gabriel Gendre
0/0 Mobiliser les compétences0/0 Faire une prestation0/0 Optimiser les ressources matérielles0/0 Améliorer la performance des équipes0/0 Faire appliquer le règlement0/0 Fabriquer des outils0/0 Organiser un espace de production0/0 Organiser la mobilité - Externaliser0/0 Diffusion de rapports0/0 Former à l'informatique0/0 Faire une fiche technique0/0 Former au management0/0 Faire de la formation0/0 Faire de la formation technique0/0 Clore un contrat
collaborators.
• Relate collaborators to competencies
BCN Nov. 2000 CN-2000
Document Atlas
All strategic charts
Dossier des collaborateurs, Rapports de missions…Descriptifs de Projets...
Arbor & Sens
Trivium
Pme
Membres
Activités
Ressources
Collab.
Commandes
Postes
BCN Nov. 2000 CN-2000
The Collaboratory
• Find/Contribute documents relevant to you
• Get knowledge relevant to you• Relate people and documents• Reveal networks of knowledge
producers and possible partners• Communicate with them
BCN Nov. 2000 CN-2000
Ask to see new recommendations
See old recommendations
Contribute an url
Contribute a document
Vote for itVote against it
BCN Nov. 2000 CN-2000
Differences with corporate KM
• Goals– Cooperation against competition
• No proper “working environment”, “working routines” or “rules”
• Semi-structured knowledge• Incentives
– No wages– No pecuniary rewards
BCN Nov. 2000 CN-2000
Commonalities with KM• Finding “pockets of knowledge” valuable to
the community • Integrating knowledgeable people (elderly
people, for example)• Rewarding sharing of knowledge• Creating a community knowledge memory• Awareness of the community potential• Empowering the community• At a higher level: locating partner
communities
BCN Nov. 2000 CN-2000
Some examples
• Parthenay– Maison Connaissances
• Campiello (http://klee.cootech.disco.unimib.it/~campiello/)
• PrairieNetwork