BCtr Network on Demand pres · Find Your Service Level Agreement (SLA) Information for AT&T Network Functions on Demand November, 2016 NOTE: AT&T Network Functions on Demand is now

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Find Your Service Level Agreement (SLA) Information for AT&T Network Functions on Demand

November, 2016

NOTE: AT&T Network Functions on Demand is now AT&T FlexWare. This change will appear on AT&T Business Center in the near future.

Easily Locate Your SLA Credits

Service Level Agreements for AT&T Network Functions on Demand


and/or AT&T affiliated companies. All other marks are the property of their respective owners.2

Overview

This presentation shows you how to find your SLA credits for AT&T Network Functions on Demand quickly and easily.

Two reports on Business Center provide the information you will need:

– VNF Availability Report

– On-Time Provisioning Report




Logging in to Business Center

Go to https://www.att.com/ebiz/registration/home.jsp#/login and log in with your user name and password.

https://www.att.com/ebiz/registration/home.jsp#/login




Using the Business Center dashboard

1) On the Business Center dashboard, locate the BusinessDirect® widget. Click the down arrow for Network Management.

2) When the dropdown list appears, click Service Level Agreement. .1

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Accessing the SLA tool

The Integrated SLA Offer Management tool appears.

1) From the horizontal navigation bar, choose Service Type. Then choose Network Functions on Demand.

2) The screen refreshes to reflect Network Functions on Demand.

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Choosing the Failed Site Report

1) Click Network Functions on Demand Service Type. Then choose Reportand Failed Site Report.

2) On the next screen, from the Reporting Period list, choose the month of interest.

3) Click Submit.

4) A pop-up window appears. Choose Open with Microsoft Excel and click OK.

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Viewing the VNF Availability Report

1) A spreadsheet appears with the VNF Availability tab selected. VNF stands for virtualized network functions.

Note: The uCPE Host Name appears in the first column, which may help you find the credit on your bill.

2) For each site with an SLA failure, if the claim status is “approved and completed,” the availability percentage is shown, as is the associated credit amount and the currency.

3) The status of the claim is shown along with additional information about the location.

If the claim status is “pending” or “rejected,” the dollar amounts do not appear. If the claim is rejected, the reason is given.

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Viewing the On-Time Provisioning Report

1) To see information about on-time provisioning, click the On Time Provisioning tab.

2) For each site with an on-time provisioning issue, the credit amount is given.

3) The status of the claim is shown along with additional information about the location.

If the claim status is “pending” or “rejected,” the dollar amounts do not appear. If the claim is rejected, the reason will be given.

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Getting assistance with the SLA tool

AT&T Business Center help line: 800.221.0000Using the SLA tool

• Registering for the SLA tool

• Technical questions and information on using the SLA tool

Notes:

You access the SLA tool through the AT&T BusinessDirect widget on Business Center. This slide describes how to get help on the AT&T BusinessDirect portion. The next two slides describe how to get help on the Business Center portion.

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Getting assistance with Business Center (1 of 2)

Learn how to use Business Center to manage, run, and grow your business.

– Click Support at the top of any Business Center page and select from the following topics:

• Registration and Login• User Information• Orders• Billing• Network• Reports• Product Help

– The Chat icon is located on the right side of the page. Click Chat available from any page in Business Center to chat directly with an AT&T representative.

If Chat is busy or unavailable, the icon is grayed out. Representatives are available Monday through Friday, 9:00 a.m. to 6:00 p.m. ET.

For more information, visit our Business Center Education and Training page.

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http://www.corp.att.com/businesscenter




Getting assistance with Business Center (2 of 2)

For additional education and training materials . . .

Go to our Business Center Education and Training page for:

– Presentations on Business Center and current enhancements.

– FAQs about the latest updates.

– Video overview of Business Center.

– Customer training schedule for live sessions about Business Center.

For additional help and support, call 844.288.3249 (844.ATT.eBIZ). Representatives are available Monday through Friday, 9:00 a.m. to 6:00 p.m. ET.

http://www.corp.att.com/businesscenter




Documents

BCtr Network on Demand pres · Find Your Service Level Agreement (SLA) Information for AT&T Network Functions on Demand November, 2016 NOTE: AT&T Network Functions on Demand is now