Benchmark Dry Benchmark Dry Cleaning and LaundryCleaning and Laundry

Brock BusbyBrock Busby

Bret LakeyBret Lakey

Marlon TrailleMarlon Traille

BenchmarkBenchmark• BackgroundBackground

• ProblemProblem

• Process MapProcess Map

• Method of AnalysisMethod of Analysis

• AnalysisAnalysis

• ConclusionsConclusions

BackgroundBackground

• Owner and president, Rodney Doyle founded Owner and president, Rodney Doyle founded the company three years ago in Carrollton, the company three years ago in Carrollton, Texas.Texas.

• Benchmark is a pick up and deliver dry Benchmark is a pick up and deliver dry cleaning and laundry service.cleaning and laundry service.

BackgroundBackground

• Benchmark utilizes two routes for pick up Benchmark utilizes two routes for pick up and delivery. There is the Monday-and delivery. There is the Monday-Wednesday route where clothes picked up on Wednesday route where clothes picked up on Monday are delivered on Wednesday and Monday are delivered on Wednesday and those picked up on Wednesday are delivered those picked up on Wednesday are delivered Monday. There is also the Tuesday-Thursday Monday. There is also the Tuesday-Thursday route which incorporates the same logic.route which incorporates the same logic.

BackgroundBackground

• This service is provided to over 3000 This service is provided to over 3000 customers in the cities of Carrollton, Irving, customers in the cities of Carrollton, Irving, Lewisville, Flower Mound, Coppell, McKinney, Lewisville, Flower Mound, Coppell, McKinney, and Allen.and Allen.

• Benchmark currently employs 50 people.Benchmark currently employs 50 people.

The ProblemThe Problem

• Create a process map.Create a process map.

• Create a model allowing the user to input the Create a model allowing the user to input the total number of clothes and number of total number of clothes and number of operators to determine the total amount of operators to determine the total amount of time for the cleaning and finishing process.time for the cleaning and finishing process.

Process MapProcess Map

CustomerCustomer DriverDriver Mark-InMark-In

Sign-upSign-up

Prepare bag of Prepare bag of clothes and leaveclothes and leaveoutside front dooroutside front door

Pick upPick upcustomer bagscustomer bags

Return to Return to the plantthe plant

Place bags inPlace bags inroute binsroute bins

11

Mark-InMark-In CleaningCleaningFinishingFinishing11

Tag clothesTag clothes

Sort clothesSort clothesbased onbased on

service requestedservice requested

Spot removalSpot removal(if necessary)(if necessary)

Dry clean orDry clean orlaunder thelaunder the

clothingclothing

Load clean Load clean clothes in clothes in

basketsbaskets 22

FinishingFinishing PackagingPackaging

22Press the Press the

clothesclothes

Hang in Hang in holding areaholding area

Pick out Pick out customerscustomers

orderorder

InspectInspectFailFailInspectionInspection

Repress the Repress the clothesclothes

Pass Pass InspectionInspection

Bag theBag theorderorder

33

CustomerCustomer DriverDriver Mark-InMark-In CleaningCleaning FinishingFinishing

33

Load truckLoad truckwith orderswith orders

Deliver cleanDeliver cleanclothesclothes

Receive cleanReceive cleanclothesclothes

Mark-InMark-In

• A trained employee can tag and sort 100 A trained employee can tag and sort 100 pieces of clothing in one hour.pieces of clothing in one hour.

• The clothes are sorted according to the type The clothes are sorted according to the type of service needed.of service needed.

– Dry Cleaning Dry Cleaning

– LaundryLaundry

Mark-InMark-In

• There is a further breakdown within those There is a further breakdown within those two types of service.two types of service.

• Dry CleaningDry Cleaning

– Dark and Light colorsDark and Light colors

• LaundryLaundry

– White, Khaki, and Dark ColorsWhite, Khaki, and Dark Colors

– No, Light, and Heavy StarchNo, Light, and Heavy Starch

CleaningCleaning

• There are three functions associated with the There are three functions associated with the cleaning station.cleaning station.

– Spot RemovalSpot Removal

– Dry CleaningDry Cleaning

– LaundryLaundry

Cleaning-Dry CleaningCleaning-Dry Cleaning

• Dry CleaningDry Cleaning

– 22 Machines Machines• One of the machines can handle 70 pounds per One of the machines can handle 70 pounds per

load and takes 75 minutes for one load.load and takes 75 minutes for one load.

• The other machine can handle 55 pounds per The other machine can handle 55 pounds per load and takes 65 minutes for one load.load and takes 65 minutes for one load.

Cleaning-LaundryCleaning-Laundry

• LaundryLaundry

– 2 Identical Machines2 Identical Machines• Each can handle 45 pounds per load and takes Each can handle 45 pounds per load and takes

an average 40 minutes for each load.an average 40 minutes for each load.

FinishingFinishing

• The finishing stage is where the clean clothes The finishing stage is where the clean clothes are pressed and dried.are pressed and dried.

• This is separated into four sections: This is separated into four sections: – Laundered shirt pressLaundered shirt press

– Laundered pant pressLaundered pant press

– Dry Cleaned pant pressDry Cleaned pant press

– Dry Cleaned utility pressDry Cleaned utility press

Finishing-Laundered ShirtFinishing-Laundered Shirt

• There are two stations for pressing laundered There are two stations for pressing laundered shirts and each station is comprised of two shirts and each station is comprised of two machines.machines.

• Two employees working one station can Two employees working one station can press 90 shirts per hour.press 90 shirts per hour.

• One employee can press 50 shirts per hour.One employee can press 50 shirts per hour.

Finishing-Laundered PantsFinishing-Laundered Pants

• There is one station for pressing laundered There is one station for pressing laundered pants and it is comprised of one machine.pants and it is comprised of one machine.

• One employee can press 25 pants per hour.One employee can press 25 pants per hour.

Finishing-Dry Cleaned Finishing-Dry Cleaned PantsPants

• There are two station for pressing dry There are two station for pressing dry cleaned pants and each is comprised of one cleaned pants and each is comprised of one machine.machine.

• One employee can press 30 pants per hour.One employee can press 30 pants per hour.

Finishing-Dry Cleaned Finishing-Dry Cleaned UtilityUtility

• There is one station for the utility press and it There is one station for the utility press and it is comprised of two machines.is comprised of two machines.

• Two employees working the station can press Two employees working the station can press 50 items per hour.50 items per hour.

• One employee can press 30 items per hour.One employee can press 30 items per hour.

PackagingPackaging• Benchmark is incorporating a brand new Benchmark is incorporating a brand new

automatic sorting machine developed by automatic sorting machine developed by Rodney Doyle. Once a customers order has Rodney Doyle. Once a customers order has been sorted it is inspected for any been sorted it is inspected for any imperfections. If any article of clothing fails imperfections. If any article of clothing fails inspection then that item is sent back to be inspection then that item is sent back to be repressed. Orders that pass inspection are repressed. Orders that pass inspection are then bagged. The order is now ready to be then bagged. The order is now ready to be loaded on the truck and delivered.loaded on the truck and delivered.

Method of AnalysisMethod of Analysis

Method of AnalysisMethod of Analysis

• Input historical data into Microsoft Excel and Input historical data into Microsoft Excel and then using that data a simulation was then using that data a simulation was created of different possible scenarios for the created of different possible scenarios for the amount of clothes entering and the number amount of clothes entering and the number of operators working various machines.of operators working various machines.

Analysis of the ModelAnalysis of the Model

ConclusionConclusion

ConclusionConclusion

• The Process map can be used to help clarify The Process map can be used to help clarify how their business is run. It draws out each how their business is run. It draws out each step of the process and shows how they step of the process and shows how they depend on each other.depend on each other.

• The model can be used by management to The model can be used by management to determine staffing needs, equipment needs, determine staffing needs, equipment needs, and assist in forecasting production.and assist in forecasting production.

ConclusionConclusion

• Simulation shows that the optimal Simulation shows that the optimal staffing:staffing:– 3 operators at Laundered shirts3 operators at Laundered shirts

– 1 operator at Laundered pants1 operator at Laundered pants

– 1 operator at utility press1 operator at utility press

– 2 operators at Dry Clean pants2 operators at Dry Clean pants