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Benefits
of the PCC
Benefits of PCC Membership
Topics: Goal of the PCC Network Value of Mail PCC Programs & Initiatives Q&A
Benefits of PCC Membership
Goal of the PCC Network:
A premier network for customer education and training, to facilitate growth for PCC members, their companies, and the Postal Service.
Postal Service commissions research to understand the market. Here is a sample of what we found . . .
Promote the value of mail. Why is mail so important? Customers spend 30 minutes per day
sorting, viewing and acting on mail
98% households bring in their mail daily
77% sort through their mail daily Customers use mail to:
Make choices Shop smarter Keep connections Manage bills and payments
The Mail MomentThere is a mail “CEO”
Mail helps people make decisions: Browsing for new consumption Managing the home Overseeing finances
Mail is an opportunity for marketers because the Mail Moment is when shopping decisions take shape.
The Mailbox is the Gateway into the Home
Collecting the mail is one of the most fundamental habits of home life First thing done when getting home at the end
of the day In most homes, sorting the mail in the house is
the very next thing doneCollecting the mail is a moment of pleasure A time when the consumer is leaving behind the
stress of work and enjoying home life Over half look forward to discover what is in
their mail
The Mailbox is the Gateway into the Home Mail is not being replaced by the internet Consumers believe mail
is better suited to reading allows consumers to read it where they like to
spend their time is private, secure and personal
Daily Media Exposure
On any given day, the average customer will be exposed to 2,904 media messages, will pay attention
to 52 and will positively remember 4.Think Customers, Not Campaigns, Four Best Practices in Relationship Marketing
Improving the Value of MailImproving the value of mail is critical if we want to retain younger
consumers in the mail
Attitude About the Consumers’ Bond with Mail: “I really depend on mail and would be lost without it”
Age of Consumer
Total SamplePercent Top 2
Boxes
60 years and over 62%
50 - 59 years 52%
40 - 49 years 52%
Under 40 years 45%
Base 1,500
Note: % top 2 box scores on 5 pointAgree/Disagree scale
Value of Mail
Multi-Channel Direct Mail Study
Direct Mail Boosts Online Commerce
USPS conducted a follow-up study to 2004’s Multi-Channel Retail research
Direct mail continues to influence online consumer behavior
Catalogs drive sales for all household income groups Nearly 60% of online shoppers enjoy receiving catalogs 57% of online shoppers said even though they buy online,
they would still like to have a catalog on-hand
Catalogs are business builders Catalogs were found to discourage comparison shopping –
by more than 10% Those with a catalog were more likely to shop for holiday
gifts at the Web site than non-catalog recipients
When shoppers receive catalogs, they buy more! Revenue is more than two times greater from sending
catalogs compared to sending only online communication Average purchase is $88 with catalog vs. $69 without a
catalog
Multi-Channel Direct Mail Study
Fulfillment
Get your online customers to check out, rather than sign off
Shipping has a bigger impact on buying than imagined
Customers—and small business owners alike—want a choice in shipping
Fulfillment
Online shoppers want more shipping choices 60% of consumers and 72% of business owners want to choose
their shipper when making an online purchase Approximately 50% of consumers will choose USPS as their
online shipper when given a choice
Limiting shipping options can be very limiting to sales 43% of online buyers cancelled their order at checkout over the
month the study was conducted The primary reason for cancellation was “shipping was too
expensive”
Online buyers go for shippers with easy returns Offering free shipping can boost your favorability among
customers by 13% Three quarters of online buyers would favor companies if prepaid
returns were offered
www.usps.com
24/7 access to the Postal Service One stop for all your mailing needs
order free shipping supplies schedule a free pick-up pay for postage on-line with Click-n-Ship on-line mailing services look up a Zip code, put your mail on hold
Save time and money visit www.usps.com
Benefits of PCC Membership
PCC Programs:
Education Communication Networking Resources & Support National PCC Events Recognition Programs Mail Service Provider’s (MSP) Program
PCC – Education
Educational Workshops Timely & Content Rich Posted on National PCC
Web site at www.usps.com/pcc
PCC Postal Speakers Bureau Postal Service HQ Executives Postal Service HQ Officers
PCC Industry Speakers Bureau Industry experts from a variety of
backgrounds
DVDs Distributed Quarterly 15 – 25 Minutes Key USPS Officers &
Executives
PCC Education
Professional Certificate Program Customized programs providing a
certificate of completion
Certification Training ProgramsExecutive Mail Center Manager Program (EMCM)
Comprehensive training for developing mail center management skills
Five-day residency program at NCED
Arranged in your city through local PCC
PCC Education
Certification Training Programs
Mail Design Professional (MDP) Helps mailers design mail to be compatible with
automated equipment
Coaches mailers on how to achieve lower postage rates through automation
Mailpiece Quality Control (MQC) Provides enhanced knowledge of the
requirements associated with mailpiece design
Self-paced training program
PCC Education
PCC Small BusinessResource Guide
Provides valuable information on
USPS Products and Services
Tailored for small and medium sized businesses
PCC Communication
Register @ www.usps.com/pcc Monthly Electronic Newsletter
15th of each month
PCC, Postal Service, Mailing Industry
Special editions with breaking news
PCC Communication
National PCC Web site Primary communication for
all things PCC
Intuitive and easy to navigate
Five main headings
About the PCC
PCC Education
Leadership Programs & Best
Practices
Postal News & Communications
Mail Service Provider (MSP)
Program
PCC Networking
Networking
Connect with other small to medium size businesses
Attend local PCC meetings and events Participate on the local PCC Executive Board Attend educational workshops
Network with Postal Executives and Representatives Get your questions answered Better understand the mailing industry
PCC Resources & Support
Resources & Support
PCC Advisory Committee (PCCAC) Postal & Industry Representatives Interpret PCC Policies and Rules Oversee PCC Program
Revised PCC Publication 286 Sets forth the critical policies and rules of operation
for the PCCs
National PCC Events
National Postal Forum – Premier Spring Event Four day event with more than 140 educational
workshops and networking opportunities Attended by PMG, Executives and Officers Expansive Vendor Hall Earn certificates by attending workshops, leadership
tracks and symposiums www.npf.org
National PCC Day – Fall Industry Event 3rd Wednesday in September Nation-wide live broadcast with PMG and
Executives Nationwide PCC Events Providing up-to-date USPS information, education and
networking opportunities Recognition of top performing PCCs
Recognition Programs
Premier PCC Program Benchmark for PCC excellence Performance Levels: Bronze, Silver and gold
Leadership Awards Announced during National PCC Day Broadcast Seven award categories
PCC Industry Member of the Year (1) PCC USPS Member of the Year (1) District Manager of the Year (1) PCC of the Year (1) PCC of the Year <500K population & Level 24 or
below (1) Communication Program Excellence Award (3) Education Program Excellence Award (3)
Mail Service Provider (MSP) Program
Purpose:
Listed on usps.com with company contact information Connect customers to mail-related service providers Provides mail preparation and address list support Access to mail equipment and supplier contacts Companies can enroll as a local or national provider Opportunity to grow your business while helping other
companies to grow their business Learn more and find an MSP visit www.usps.com/pcc
Benefits of the PCC
Join your local PCC today to benefit from educational, communication and
networking opportunities to help you grow your business.