>>BEST PRACTICE CASE STUDY OPTIMIZING OCCUPATIONAL …€¦ · BEST PRACTICE CASE STUDY OPTIMIZING OCCUPATIONAL SAFETY >> CHALLENGES WE HAVE TO MEET. • Employees must undergo extensive

>> BEST PRACTICE CASE STUDY �OPTIMIZING OCCUPATIONAL SAFETY AT INDUSTRIAL SITES WITH STATE�OF�THE�ART E�LEARNING.MONIKA ÖTTL

SAFETY ENGINEER, MBA

OCCUPATIONAL HEALTH AND SAFETY

FRANKFURT, 18TH JUNE 2015

BEST PRACTICE CASE STUDY � OPTIMIZING OCCUPATIONAL SAFETY

>> INFRASERV HÖCHST – OPERATOR OF INDUSTRIEPARKHÖCHST AND OTHER SITES.

19.06.2012 M. Öttl / Occupational Health and Safety 2

Special risks from

chemical, pharmaceutical and

process related industries

1,900 employees (ISH)

22,000 employees (total park) 100,000 visitors and

other external people

(outside companies,

contractors, truck drivers

etc.) per year

>> CONTENT: WHAT ARE WE TALKING ABOUT TODAY?• LEGAL REQUIREMENTS WE HAVE TO SATISFY.

• CHALLENGES WE HAVE TO MEET.

• EMPLOYEE TRAINING

• EXTERNAL PERSON TRAINING


>> LEGAL REQUIREMENTS WE HAVE TO SATISFY.


Transfer knowledge into practice

Check comprehension

Document participation

Brief visitors and external people about risks, safety rules, and required conduct at the park

Regularly train employees on risks and accident prevention

Training employees and external people

>>


>> CHALLENGES WE HAVE TO MEET.

• Employees must undergo extensive training each year

• Employees, visitors, external people and plant security

guards have less and less available time

• Workflows disrupted to attend face-to-face classes on

fixed dates

• Ensure compliance

• Train all employees and external people, even in difficult

situations such as multiple shifts, sickness, etc.

• Ensure comprehension of material

• Cost and spent time

• Legally compliant documentation


>> ZEUS.FUTURE OF EFFICIENT TRAINING.IMPLEMENTING ZEUS AT INFRASERV HÖCHST

>> ZEUS.EMPLOYEE TRAINING.IMPLEMENTING ZEUS AT INFRASERV HÖCHST

>>


>> EMPLOYEE TRAINING: SAFE. EFFICIENT. SUSTAINABLE.

Contents

• Choose from 100 ZEUS training modules, including:

• Risk awareness

• Forklifts

• Personal protective equipment

• Customizable

• Produced by our safety experts

Customized training schedule

• 8 to 12 ZEUS training modules per employee per year

combined with face-to-face classes and edutainment

• Based on risk assessment



>> TRAINING MODULES –AN EXAMPLE.



>> TRAINING MODULES –AN EXAMPLE.


>>


>> EMPLOYEE TRAINING –TO CHECK COMPREHENSION.

Mandatory test

• 5 questions

• Must answer at least 4 out of 5 questions correctly

• Randomly chosen

Different types of questions for added variety

• Multiple choice

• Cloze

• Correct / incorrect

• Etc.



>> TEST –AN EXAMPLE.


>>


>> EMPLOYEE TRAINING –TO DOCUMENT PARTICIPATION.

Certificate

• Optional

• To motivate employees

Different reports

• Participation by individual employees or user groups

• Anonymized reports with statistics such as:

• Average time

• Participation ratio

• Correct/incorrect answer ratio



>> INDIVIDUAL CERTIFICATE –TO DOCUMENT PARTICIPATION.



>> PARTICIPATION RATIO –TO MONITOR PARTICIPATION.


completed

in progress

not yet started


>> TASK REPORT –TO PREVENT ACCIDENTS.



>> TRAINING SCHEDULE –TO DOCUMENT PARTICIPATION.


>>


>> EDUTAINMENT –TO MOTIVATE EMPLOYEES.

Edutainment

• 12 questions

• Rising level of difficulty

• Offers an award

>> High motivation

>> Adds variety


>>


>> VOTING –TO INVOLVE EMPLOYEES.

Classroom courses remain an essential part of training

Voting

• Face-to-face teaching

• Participants can vote

>> To get participants

actively involved


>>


>> EMPLOYEE TRAINING –CONCLUSION.

• Average time to complete a module: 18 min.

• Participation ratio of nearly 100%

• Flexibility in participation

• Reduction in face-to-face training

• Workflows less disrupted by face-to-face instruction on fixed dates

• Compliance

• Ensure comprehension of the material

• Sustainable transfer of knowledge into practice


>>


>> IMPLEMENTING BLENDED LEARNING –PRACTICAL TIPS.

- Bring all stakeholders on board early on (work council, IT, human

resources, employees, decision-makers, etc.)

- Prioritize e-learning

- Provide adequate information and communication

- Create an integrated training schedule (blended learning)

- Provide adequate training for each target group

- Motivate employees

- Create an appropriate learning environment


>> ZEUS.TRAINING EXTERNAL PEOPLE.IMPLEMENTING ZEUS AT INFRASERV HÖCHST

>>


>> TRAINING EXTERNAL PEOPLE –SAFETY MEETS SECURITY.

Content

• Briefing about common risks, safety rules, and required conduct at Industriepark Höchst, e.g.

• Traffic rules

• No smoking

• Responding to alarms

• Emergencies

• 11 different languages

• Customizable

• Content tailored to different target groups (e.g. visitors, contractors)

• 3 min. for visitors, 5 min. for contractors


>> MULTILINGUALISM –AN EXAMPLE.



>> TRAINING EXTERNAL PEOPLE –AN EXAMPLE.


>>


>> TRAINING EXTERNAL PEOPLE –AN EXAMPLE.

• Self-explanatory user guidance

• Option: take a picture of the external person

• Touchscreen terminals

• Interface with access control system

• Can print safety rules and

identification card

• Different reports



>> DATA INPUT–TO IDENTIFY EXTERNAL PEOPLE.



>> TAKE A PICTURE –TO IDENTIFY EXTERNAL PEOPLE.


>>


>> TEST –TO CHECK COMPREHENSION.

Mandatory test

• 4 questions

• Randomly chosen

• Must answer at least 3 out of 4 questions correctly

Entrance

• Must pass the test in order to enter the park

Validity

• 1 year



>> TEST –AN EXAMPLE.



>> TEST –PASSED.


>>


>> TRAINING EXTERNAL PEOPLE –CONCLUSION.

• Get through reception faster

• Less disruption to workflows

• Ensure comprehension of the material (test,

multilingualism)

• Compliance

• Accepted by external people and security personnel

• Professional image


>>


>> IMPLEMENTING –PRACTICAL TIPS.

- Get all stakeholders on board early on (security, IT, occupational safety, decision-makers etc.)

- Determine the numbers of visitors and contractors

- Consider peaks

- Define target groups

- Identify required languages

- Create an appropriate learning environment (number of terminals, adequate height, size of the room)

- Interfaces with existing access control systems

- Adequate modules for each target group (max. 5 min., differentiate from company-specific content)

- Define specific processes (failing, visitor groups, exemptions)


>> ARE THERE ANY QUESTIONS?THANK YOU FOR LISTENING.MONIKA ÖTTL PHONE +49 69 305�15493

OCCUPATIONAL HEALTH AND SAFETY MOBILE +49 173 6148452

C 769 – ROOM 129 E�MAIL [email protected]

INDUSTRIEPARK HÖCHST WWW.ZEUS�PORTAL.DE

65926 FRANKFURT AM MAIN

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>>BEST PRACTICE CASE STUDY OPTIMIZING OCCUPATIONAL …€¦ · BEST PRACTICE CASE STUDY OPTIMIZING OCCUPATIONAL SAFETY >> CHALLENGES WE HAVE TO MEET. • Employees must undergo extensive