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Best Practice Workshop
Learning from Self-Assessment
Billy Bateman
Deputy Director of Human Resources
“People Results”
Good
People Results – Learning from Self Assessment
Good Practice Comparator
DLtrust - a comparison
Self Assessment - Staff Survey Results
Challenge
Learning
Best Practice Comparator
Our Way of Life
SELF
ASSESSMENT
and EFQM
TNT – Achieving Results through People
TNT – Our Way of Life
Results the Key
driver
Results are pursued
through people
People use one
approach - OWL
TNT – OWL Achieved By
Deployment of
EFQM and Self-
assessment across
all walks of life
Down Lisburn Trust- A Similar Picture?
Strong corporate identity
Quality organisation
Well organised – competitive teams focussed:
Financial performance
Performance Targets
Staff performance
Delivery of Quality Health and Social Care
A Closer Comparison with TNT
TNT Business Strategy DLTrust
Customer Focus, Business Knowledge Yes
Manage through process Yes
Technical skill and expertise Yes
One Team Directorates
Partnership approach Yes TU’s
Can do results ? Yes
EFQM a framework for everything we do No
OWL behaviours No
What we discovered
EFQM one network
Downturn in staff perceptions
Volumes of Information
Status of HRM targets
Uncertainty in range of services delivered
No framework for management practice
Staff Survey Results (1)Consultation & Communication
0
10
20
30
40
50
60
70
80
90
100
1994 1998 2000 2003 2005
Po
siti
ve R
esp
on
se
DLT Benchmark Trendline
Staff Survey Results (2)
Learning & Development
0
10
20
30
40
50
60
70
80
90
100
1998 2000 2003 2005
Po
sit
ive R
esp
on
se
DLT Benchmark Trendline
Staff Survey Results (3)
Organisational Climate
0
10
20
30
40
50
60
70
80
90
100
1994 1998 2000 2003 2005
Po
sit
ive
Re
sp
on
se
DLT Benchmark Trendline
Staff Survey Results (4)
Me & My Job
0
10
20
30
40
50
60
70
80
90
100
1998 2000 2003 2005
Po
sit
ive R
esp
on
se
DLT Benchmark Trendline
Staff Survey Results (5)Overall Job Satisfaction
0
10
20
30
40
50
60
70
80
90
100
1994 1998 2000 2003 2005
Po
sit
ive R
esp
on
se
DLT Benchmark Trendline
Staff Survey Results
Consultations & Communications Down 3%
11% lower
Learning & Development Down 5.8%
6% lower
Organisational Climate 16% higher
Me & My Job Down 14%
12% lower
Overall Job Satisfaction Same 72%
10% lower
Responding to the Staff Survey
Excuses – developed by me!
Information
Figures skewed
Period of Transition
Silent majority
Northern Ireland people
Staff cannot be released to
attend training
Staff Survey
A HARSH but FAIR ASSESSMENT
Organisational direction is sound
Organisational practice is disjointed and
creates negativity
Reality check for HR Management
Self Assessing HRM Practice
One Team? No – Corporate and directorate team focus
Can do Results? Fail to set management targets
A framework? No – EFQM and Self-assessment are top of the organisation – there is no performance framework cascaded
One culture? Yes– open, inventive and responsive – BUT?
DLtrust – One Culture
Different points of view
Meeting the Challenge -Improving People Results
Gaps in HR management practice
Change perception and attitude
Set targets Consider trends Compare with the best in class
Extend partnerships to include people
Meeting the Challenge -Improving HRM
• Performance Management Framework
• Management information
• People Management
• Systems
• Staff Survey
Summary - Learning Points
• Transfer GOOD PRACTICE
• Understand your business
• Reflect on feedback
• Perception is influenced by practice
• People management is the key
• RADAR - BEST PRACTICE
Questions?
If you require further information or advice please contact Billy Bateman at:
Tel: 02892 501218 or
e-mail: [email protected]
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