Knowledge. Performance. Impact.

Best Practices for

Implementing Global Learning Management Technologies October 28, 2014

GP Strategies Company Confidential

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• Welcome

• Evolution of Learning Technology

• Best Practices for Global Learning Technology Implementations

• Case Study: Global Implementation

• Questions & Answers

Presentation Agenda

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VALUES VISION MISSION MISSION VISION

VALUES MISSION

VISION VALUES

Carol Hamblin, MBA - GP Strategies Corporation

• PMO Manager Strategy Consulting and Business Analysis, GP Strategies Enterprise

Technology Solutions group

• 15 years experience supporting clients in their implementation and use of LMS

• More than 20 years experience supporting global companies in many facets of business,

training, and technology

– Dubai, Germany, Russia, the Baltic countries, Mongolia, Ukraine, Belarus, etc.

• Application of practical and implementable solutions to help clients meet business needs

Welcome & Introductions

Knowledge. Performance. Impact.

Current Trends in The Evolution

of Learning Technology

• Millennials are now 24-35 years of age; Gen Z entering the workforce

• Smartphones & tablets jumped from personal space and into the business space;

technology MUST scramble to keep up

o Users are technologically astute and expect/demand a high level of features

and functionality

o They want the same look-feel-usability in their business lives as they have in

their personal lives

o Organizations must adapt training methods, policies, procedures, and

applications in order to:

Accommodate mobile computing

Protect and preserve the data produced by the use of mobile devices

Backdrop: Keeping Up Users & Technology

Knowledge. Performance. Impact.

Five Emerging Trends

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In 2014

• LCMS vendors possibly get closer to delivering on promises to be content

development tool and for storing, tracking, reusing content

– Tracking digital learning assets has become critical

• In 2014, L&D Orgs require ability to select, preserve, maintain, collect,

and archive learning assets

• “Do I need my LMS?” asked more and more

– LMS is great for compliance tracking AND also must:

• Keep up with the fast-changing world

• Be more mobile-and app-friendly

– Organizations need to move more quickly to:

• Give their LMS a “facelift” (using existing portal software)

• Bring to bear wanted/needed features and functionality

1. Evolution of LMS and LCMS

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• Invasion of Smartphones & tablets for personal and work use

• Connectivity improved…conversation advances to “Can we do our business on

mobile devices?”

• To support mobile devices organizations need to:

– Have a plan – what is the point

– Update infrastructure, processes, applications, content

– Redesign programs to run on mobile devices vs adapting PC programs

– Deliver applications to meet business and user needs

– Start by stripping extraneous information:

o What information does a person truly need in order to be effective?

o How do people actually conduct their daily work?

o How can an app assist them with what they are trying to do?

• Emerging Challenge:

– Users bring app for personal use into the workplace sparking debates related

to interconnection with enterprise systems behind the firewall

2. Anywhere-Anytime Workplace

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• More people use mobile devices more than computers

• Use of mobile devices in the workplace on the rise

• No longer enough to have “mobile-friendly” content

– Content will be produced specifically for mobile devices,

versus making content “mobile-friendly.”

• Smaller devices with more capabilities = new business

opportunities:

– User Interaction no longer static = Opportunity to work

with real-time content

– New features = Opportunity for more engaging, compelling,

useful interaction

– Mobile devices transparently collect and leave data traces =

BI opportunities

3. Mobile First Strategy

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• Versus old IT days of enterprise technology, today we must

respond more quickly and innovatively

• Must meet the mobile challenge but not always practical to

build an entire enterprise-level tool

• We are accustomed to having MANY apps on their mobile

devices

• Challenge for the enterprise is to:

– Develop apps relevant to their business

– And combine enterprise system data with user-specific data

gathered from mobile devices

• Result is a powerful enterprise tool that reveals actionable

insights into their business

4. Apps Matter

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• APIs will play important role in order to have Mobile First strategy, Next Gen

Apps, data collection and reuse.

– Today few enterprise platforms have an API; fewer with rich level of

information

• APIs make it possible to use and re-purpose data into other systems and

processes

– Provide faster & better customer service

– Increased demand for mobile apps creates greater need for connections to

back-end data services via API

• Independent API of the Future

– In spring 2013, Advanced Distributed Learning (ADL) released version 1 of

the Experience API (xAPI);

• Independent of any platform

• Open-sourced

• Allows for the collection of data from sources not traditionally utilized by

the enterprise.

• Possibilities are practically limitless for the use cases it can meet

5. Increased Use of Application Platform Interfaces

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How can you ensure that your global

implementation is successful?

LMS Implementation Still A Reality for Tracking

Knowledge. Performance. Impact.

Best Practices for Global

LMS Implementations

Top 10 Best Practices for Global Implementations

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1. Start with sound transition planning

• Understand the LMS vendor services included in contract

• Understand internal skills and other support needed for success

2. Establish a Global Strategy with an authorized Steering Committee/Advisory Board

• Specify single entity of system ownership and authority

• With decentralized training missions, what is the process to agree upon

“one-size-fits-all” decisions

3. Establish “governance” and configuration change control process for long-term

success

4. Ensure Testing/QA protocols include end users and non-technical representatives

from all key regions and functions

5. Leverage product pilots to evaluate technical functionality and user experience in a

specific geographic area

Top 10 Best Practices for Global Implementations

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6. Redesign business processes;

• Analyze existing training programs; map and test use of LMS to deploy

• Formalize a change management effort to educate all stakeholders far in advance

of go live

7. Analyze Language pack(s) and translated verbiage early; evaluate impact early

8. Define a communication strategy:

• End-user communication “campaign” to ensure buy-in

• Communication protocol between teams using different modules.

o Actions made to one module’s configurations can impact others

9. Keep IT engaged throughout implementation, and don’t let them walk away at Go

Live

10. For SaaS, create a process to review quarterly updates:

• New functions/features added -- existing functions/features may change

• Conduct impact analysis for new functionality

• Plan to test

• Update configuration documentation

Knowledge. Performance. Impact.

Case Study: Global Implementation

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Case Study: Global Implementation

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Client Background

• Global conglomerate with automotive, electronics, insurance, retail, and real estate

business units

• 44,000 employees working in 29 different countries

• Based in Dubai, United Arab Emirates

Project Details

• Global implementation of LMS and three HCM modules

• Organization’s first enterprise-wide human capital management system

• Solution needed to be scalable to support customer’s aggressive acquisition plans

Case Study: Global Implementation

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The Solution:

• Worked with global stakeholders to create a phased implementation plan

• Started with Business Process Mapping

• Completed extensive pre-configuration training to ensure global audience had

background necessary to make optimal configuration decisions

• Discussed social strategy prior to technical implementation

• Incorporated key regional representatives in UAT testing process

Questions?

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Carol Hamblin

Enterprise Technology Solutions

chamblin@gpstrategies.com

Office: 703.578.3348

Mobile: 443.514.8530