Best Prepaid Service Provider

Best Prepaid Service ProviderSubmission: allpay Limited

About allpay services...allpay is certified by Mastercard and Visa as an authorised card manufacturer, chip embedder, bureau personalisation and fulfilment centre, and supply a wide range of mag, contact, contactless/dual interface smartcards and services for both payment and non payment schemes.

allpay’s ‘one stop shop’, dedicated services and the latest generation of products and technology, sets its offering apart from other service providers in the prepaid sector. allpay works with suppliers and clients across the broad spectrum that is ‘prepaid’ - schemes, prepaid issuers, processors, program managers, brands, consultants and numerous service providers. allpay’s quality of service, end to end capability, flexibility and understanding of the prepaidmarket and its associated requirements, is why allpay continue to invest internally and has beenvery successful to date in massively growing market share.

Description of the service that allpay provides

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The allpay story...allpay is an independent UK company established in 1996 with strong year on year growth and a turnover of approximately £28 million per annum.

The Card Services division of allpay was set up in 2009 so it’s still a relatively new player in the market. It was recognised that in the UK there was a gap in the market for a well funded, trustworthy card manufacturer and bureau that understands the prepaid and tier 2 and 3 banking market. Small enough to be flexible to meet market needs, but well funded enough to be a credible partner with longevity, allpay filled that gap with the launch of allpay Card Services. allpay now has a reputation as a quality, trusted provider with experience and understanding of what prepaid issuers, processors, program managers and brands need.

allpay is dedicated to the prepaid market and has a clearfocus on understanding its frustrations by helping toimprove the supply chain, lead times and cost, in aneffort to assist the prepaid market’s growth acrossthe board.

When and why the allpay service was created and for whom

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The allpay difference...allpay’s unique position in the market enables its manufacturing and bureau services to be a cut above the rest when it comes to flexibility, high quality service and solutions, no matter how small or large the requirement from the client.

allpay’s continued investment in capability and capacity aids growth and support for existing and new client needs, for exciting and innovative products, whilst its total quality management system ensures it has a continuous improvement programme and culture.

The fact that all processes from print and personalisation to fulfilment are carried out in-house from one securesite, allows allpay to continually boast a renowned emphasis on superior service, agility and value for money.

For a further insight into allpay’s world of production visit

www.allpay.net/prepaidawards

to view our manufacturing film.

What differentiates the allpay service from others

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OO One Stop ShopEverything in-house, on one secure site

OO Lead TimeExtremely competitive turnaround

OO FlexibilityUnderstanding changing needs of prepaid

OO Customer ServiceUnderstanding customer needs

OO SLA PerformanceCore value and focus is always delivered

OO QualityService built into every process

OO SecurePhysical and data security standards

OO AccreditationsVisa / MasterCard / PCI-DSS / ISO

OO PartnershipWorking together for everyone’s benefit

OO ExperienceDedicated and experienced staff

OO Trusted PartnerDeliver right first time, on time.

allpay’s customers, established and potential, never fail to be impressed by allpay’s new, state-of-the-art, secure card manufacturing and bureau fulfilment facility at our Hereford headquarters. The main differences are summarised below:

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What differentiates the allpay service from others

The allpay investment...allpay is committed to ongoing investment in Card Services to support the prepaid market:

OO Regular recruitment ensures renewed knowledge and experience - Over the last three years allpay has continually recruited sales, operations and technical specialists and the business is headed up by a dedicated and knowledgeable management team.

OO Continuous investment in infrastructure and equipment - Future investment signals further work to accommodate the ever expanding business and team to allow allpay to work closely with its client base and to continue to build innovative solutions for the future.

OO Research development and innovation - allpay prides itself on keeping up-to-date with the very latest printing techniques and machinery.

OO Expansion of Card Services production capacity - allpay Card Services production capacity alone during the last year has extended from 10 million to 50 million through the acquisition of equipment and staff. Even with this expansion allpay has further commitment in place to extend again by the end of 2012.

OO Continuous internal investment policy - allpay has committed significant capital outlay over the last year in additional resource and hardware, to further bolster its offerings to the prepaid market and increase the range of services available to clients.

As an example of this ongoing investment, planning permission is currently submitted for a new £5m building to house Card Services and support the aspirations for allpay’s future growth in the prepaid market.

Evidence of investment in the prepaid industry and the results of that investment

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Critical to allpay’s success, is that allpay as a service provider listens to, and more importantly understands the needs of its existing and potential prepaid clients. Engaging with customers helps us identify issues and frustrations as well as future demands that lie within the prepaid marketplace. allpay’s continual growth and success is not only based on the intuition and knowledge of our card service and prepaid team of experts, but by working alongside all clients and giving them our full attention.

allpay’s understanding and dedication to the prepaid market is what sets allpay apart to become ‘The Best Service Provider’. Customer feedback repeatedly reinforces the message, that our existing clients enjoy working with allpay as we are not just a supplier but also a partner and friend to help them meet and exceed expectations.

*allpay client survey 2012

allpay’s success...It’s not about what allpay say, it’s more about what our existing clients say. In a recent survey:

OO 98% of our clients would recommend us to others

OO 99% of our clients rated the responsiveness of our client support positively.*

Sara West, Commercial Director allpay Card Services comments:

Proof of the successful delivery of valued services

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A selection of our diverse clients...

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And what they say - testimonials

A number of new clients encouraged us to work with allpay as an alternative to existing suppliers and we’ve been impressed with their flexibility. They have a keen willingness to find a solution that will fit the clients’ needs rather than a one size fits all approach. Combine this with their modern facilities and competitive pricing and its clear to see why they have won a number of FIS clients through tenders. Whilst FIS continues to work with a number of card manufacturers we are pleased to recommend allpay as one of our preferred Card Manufacture and Bureau partners.

FIS, Kevin Kelson, General Manager

allpay give us the peace of mind that our customers will receive their cards on time with no delays. A professional company that delivers an outstandingly reliable service.

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James Hickman, Managing Director, Caxton FX Ltd

Smart Transfer Ltd has just re-launched its “Payzone Worldwide Money” prepaid card product as “SWIRL”. We needed a partner for manufacture who could not only work to tight timelines but could also provide the correct fulfilment options for us at a competitive price. allpay has the quality of service and flexibility that Smart Transfer expects and has been instrumental in helping the company maintain its market leading position. To be a market leader you need a supply chain that you can trust and allpay certainly fits the bill.

Smart Transfer Ltd, Sean Phelan, Director of Operations

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James Hickman, Managing Director, Caxton FX Ltd

Fortis et Fides Whitestone Business Park Whitestone Hereford HR1 3SE

0844 225 5729 [email protected]

www.allpay.net

allpayconfidential pasb001(1) Printed by allpayISO certification relates to the audit of our registered company address

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Best Prepaid Service Provider