Upload
aleesha-wiggins
View
216
Download
0
Tags:
Embed Size (px)
Citation preview
BETH MORGANMedia Director
I’M MY OWN WORST COMPETITION!Search Engine Strategies – Chicago
December 7, 2006
ONE DAY AT MegaPharm…
• You work at MegaPharm, and your boss has asked you to set up a search campaign for your new drug, Insbera
• All goes well until one day your boss comes in and says, “Our ad isn’t running!”
• You look on Google, and sure enough… no MegaPharm Insbera. However, there IS an ad for MegaPharm Xantix
MegaPharm is at war…with itself!
POTENTIAL SOURCES OF OWN-TEAM CONFLICT
• GENERATION GAP A corporate program that competes with business units and divisions
• SIBLING RIVALRY Inter-division competition• NEW KID SYNDROME Competition between divisions
added by M&A• WORLD CUP Regional or international divisions
competing with each other• Other potential sources of own-interest competition that
aren’t covered here: Affiliates Resellers
CHALLENGE AREAS
• Messaging
• Tracking & Reporting
• Keyword Research & Categorization
• Bidding
• Different divisions might have varying marketing approaches
Offers or benefits?
Short forms or long?
Promos or no?
Product shot or model shot?
• Presenting uncoordinated messages to the marketplace can obscure the larger message of the corporate parent
MESSAGING
or ?
TRACKING & REPORTING
• Does one division use HitBox to report analytics, while another uses Coremetrics, and a third uses Omniture?
• How will that affect the time it takes to report on campaigns?
• Does one division need weekly reports, while another is happy with quarterly?
• Should each division get a custom report, or is it easier to come up with a template they all can use?
How are you going to track it?
What should you report, and how often?
• Does one division consider a “conversion” to be a whitepaper download, while another considers a “conversion” to be a purchase?
• If you are comparing conversions across divisions, how can that be resolved?
What are you going to track?
KEYWORD RESEARCH & CATEGORIZATION
• Keyword research takes time! Without coordination, divisions can duplicate effort looking for the same words
• If different divisions are running campaigns, eventually you’ll want to compare cross-divisional results
• If divisions define their categories differently, and the categories contain different words, this sort of comparison is far more cumbersome
BIDDING
• Google, Yahoo, and MSN generally have a policy that only one paid ad from the same company will run at a time
• Lack of coordination can lead to irrational bidding and to paying more than necessary
• Also, campaign performance for individual units can erode as others within the same company compete for the same words Lists that were getting impressions might not anymore Messages that should be associated with certain terms
might not be
DUPES
HOW THE ENGINES HANDLE MULTIPLE BIDS
Risks
Method of enforcement
Enforcement
Relevance factors lessen
problems
Technology
High
Direct bid model
exacerbates
Manual
Medium
Yahoo
Direct bid model
exacerbates
Manual
Medium
MSN
CHANGING
HOW CAN YOU BEAT THESE CHALLENGES?
CENTRALIZE
Identify one agency
partner or central in-
house manager
Monitor messaging
across programs
Create cross-divisional
benchmarks
Set up all campaigns
with the same
trackingCreate a central
database of terms
Coordinate bids in a rational fashion
HOW CAN YOU BEAT THESE CHALLENGES?
• Even if your company is starting search in just one division, assume it will spread
• Spend a little extra planning time now to think through the issues This will pay off in increased
operational efficiency later
THINK BIG
CASE STUDY
ADOBE SYSTEMS
MESSAGING
• Campaigns begun on individual product levels have been slowly unified at suite- or business-unit level
• Currently bringing campaigns for individual products that are part of the Creative Suite into Adobe’s larger “Faces Of…” marketing campaign
• Merging copy, landing page strategy to coordinate with campaign
• Also ties in with Adobe’s non-search marketing efforts
“Faces Of…”
TRACKING & REPORTING
• Moved from multiple tracking systems to one streamlined system Dramatically reduced time spent preparing reports
• Sat down with key players to identify a set of data that managers wanted to see each week and each month
KEYWORD SELECTION & CATEGORIZATION
• Built libraries of similar terms that could be re-used across campaigns Example: graphic designer terms & brand terms
Reduces time spent in keyword research
Minimizes changes/inaccuracies in campaigns
• Created “categories of categories” that work across all brands Larger themes that are flexible enough to cover all terms
Categories within that framework can be adapted to suit particular products
Always refer to existing groups in categorizing and naming categories
RBM KEYWORD MANAGEMENT SYSTEM
• Red Bricks created a keyword research and management tool to facilitate creation and administration of these keyword libraries
• Using common keywords across campaigns creates the need for managing bidding as well
Flash Brand Terms
Term 1Term 2Term 3Term 4Term 5
Flash Brand Terms
Term 1Term 2Term 3Term 4Term 5
InDesignInDesign
Creative ServicesCreative Services
PhotoShopPhotoShop IllustratorIllustrator Production StudioProduction Studio
Digital Video & WebDigital Video & Web
Studio 8Studio 8 AcrobatAcrobat
Knowledge WorkerKnowledge Worker
BreezeBreeze
Graphic Designer
Terms
Term 1Term 2Term 3Term 4Term 5
Graphic Designer
Terms
Term 1Term 2Term 3Term 4Term 5
Illustrator Brand Terms
Term 1Term 2Term 3Term 4Term 5
Illustrator Brand Terms
Term 1Term 2Term 3Term 4Term 5
Creative Suite Brand Terms
Term 1Term 2Term 3Term 4Term 5
Creative Suite Brand Terms
Term 1Term 2Term 3Term 4Term 5
Marketing Professional
Terms
Term 1Term 2Term 3Term 4Term 5
Marketing Professional
Terms
Term 1Term 2Term 3Term 4Term 5
Document Control Terms
Term 1Term 2Term 3Term 4Term 5
Document Control Terms
Term 1Term 2Term 3Term 4Term 5
implement & monitor
BIDDING
sort & strategize
Keyword Division 1 Division 2 Division 3
control blood pressure Xantix Nicatormegapharm Nicator Insbera Xantixxantix Xantix
prioritize
Category Division Value Priority
MegaPharm GeneralNicator High 1Insbera Medium 2Xantix Low 3
Blood Pressure ControlNicator High 2Insbera Medium 3Xantix High 1
identify duplicates
duplicatedatabase
consolidate
keyw
ords
BID MANAGEMENT TAKES TECHNOLOGY
RESULTS
• Over HALF A BILLION impressions since beginning of year
• 142% lift in average monthly clicks from 2005 to 2006
• Competitive terms have maintained steady CPC
Thank You!
Presentation available at:
http://www.redbricksmedia.com/ses2006/