Upload
others
View
4
Download
0
Embed Size (px)
Citation preview
BlackBerry MVS featuring Wi-Fi calling ensures mobile coverage with cost savings in a new flagship hospitalUniversity Hospitals Birmingham NHS Foundation Trust (UHB) is a leading university teaching hospital in the West Midlands region of the United Kingdom. As one of the largest acute care hospitals in the UK, it treats over seven hundred thousand patients every year. It has one of the largest solid-organ transplantation programmes in Europe, and is it is a national specialist centre for liver, heart and lung transplantation.
Key Benefits
• Makes users more reachable
• Removes problem of patchy cellular coverage
• Extends desk phone features to BlackBerry smartphones
• Unified voicemail
• Cost savings expected over time
The Challenge
In the summer of 2010 UHB was scheduled to open its new £545 million Queen Elizabeth Hospital
Birmingham. This vast complex is one of the largest single-site teaching hospitals in Europe. It has 1,213
beds, 30 theatres and the largest single floor critical care unit in Europe with 111 beds. However, as with
many modern buildings, mobile phone reception is a problem. The steel and glass construction causes
limitations on mobile coverage and adding new cell towers is not an option.
To address this problem, UHB needed to find a way to ensure that managers and clinical staff are
reachable by phone, no matter where they are in the hospital. So it went looking for a way to ensure mobile
coverage within hospital walls. UHB is a strategic user of the BlackBerry® solution and has already issued
BlackBerry® smartphones to the Trust’s managers to provide them with mobile access to email, calendar
and contacts. It has also deployed several BlackBerry applications to senior stakeholders and clinicians.
Because these are the same people that need on-site phone coverage, UHB looked to see if there was
a way to leverage the existing BlackBerry platform to improve mobile coverage.
BlackBerry Customer Success Healthcare – BlackBerry MVS
The Solution
As part of their existing BlackBerry deployment, UHB decided to roll out BlackBerry® Mobile Voice
System (BlackBerry® MVS), which unifies desk phone features with BlackBerry smartphones – and
can extend these services over Wi-Fi networks and mobile carrier networks. This means that calls could
be made on the BlackBerry smartphones via the hospital’s Wi-Fi networks, eliminating the problems
of limited mobile coverage and the costs associated with mobile calls.
BlackBerry MVS now brings unified communications to over 600 UHB employees. When they make
and receive calls from their desk phone or BlackBerry smartphone, the call is identified as originating
from an office desk phone. A single voice-mail box handles both office and mobile calls, unifying messages
to help employees stay organised. BlackBerry MVS also extends PBX features like call transfers and
a central phone directory to the BlackBerry smartphones. BlackBerry MVS also automatically handles
the seamless handoff between Wi-Fi and wireless networks.
The Benefits
Today, calls are routed by the UHB Cisco Unified Communications Manager PBX to the BlackBerry
smartphones. The automatic handoff between mobile and Wi-Fi solves the problem of limited cellular
network coverage in the new hospital. BlackBerry MVS has made senior stakeholders and clinical
staff very reachable, which is vitally important in a fast paced medical environment. Finally, because
it is integrated directly into the user-friendly interface on the BlackBerry smartphone, benefitting
from the advantages requires no special training or action on the part of users. “Being able to use
the BlackBerry MVS system to route calls through our wireless network and deliver patient care
confidentially and securely has made a very big difference to our efficiency and ability to make
decisions much more quickly,” says Davis Rosser, executive medical director, University Hospitals
Birmingham.
And with the focus that UHB has on improved patient care they selected the added peace of mind
of BlackBerry® Technical Support Services for Enterprise which provides them direct access to
BlackBerry technical experts to help maximize the uptime and performance of their BlackBerry®
Enterprise Solution. They have 24X7 expedited Direct to Level Two
support for technical issues and installation assistance, access
to self-service tools to help troubleshoot and resolve issues and
full version software upgrades. With this in place UHB can focus
on their patients and running their business, while the RIM support
team ensures their mission critical environment is stable.
Industry: Healthcare
Region: UK
Company Size: Large
Solution: BlackBerry® Mobile Voice System
BlackBerry® smartphones
BlackBerry® Enterprise Server
BlackBerry® Technical Support Services
“Using BlackBerry MVS enables us to be more efficient and make decisions more quickly.”Davis Rosser executive medical director University Hospitals Birmingham
© 2012 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion® and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Device featured: BlackBerry® Bold™ 9900 smartphone.
blackberry.co.uk/casestudies